How to contact us Here to Listen Contraception

How to contact us
Here to Listen
Stenhouse Medical Centre is open
Mon 8am-6.30pm
Tues-Fri 7am-6.30pm
The staff at the surgery are here to listen to
your problems and offer support. We will not
pass anything you tell us onto anyone else,
unless we feel you are in serious danger. In
this case we would discuss it with you first.
You can telephone us on
0115 9673777
To book an appointment please use the above
phone number or speak to one of the staff on
reception. We have appointments available to
book in advance and some same day
appointments available for emergencies.
If you are at school or college we will do our
best to give you an appointment at a time
convenient for you.
The receptionist may occasionally ask what
the problem is to see if it would be better for
you to see a doctor or a nurse. You do not
need to tell the receptionist what you need the
appointment for, unless you feel comfortable
doing so.
You are welcome to bring a family member or
friend to your appointment.
When we are closed..
If you have an urgent problem when we are
closed you can ring the usual surgery number
and your call will be redirected to our out of
hours service.
You can also call NHS Direct on 0845 4647
You have the same rights to confidentiality as
adults and even if you are under 16 we will
respect this.
Who are we?
Regularly working at the surgery are 2 male
doctors, 7 female doctors and 4 female
nurses. We also have registrars (fully qualified
doctors doing their GP training) and
occasionally medical students.
You can choose if you would prefer to see a
male or female doctor.
Common Health Problems
Young people can have a variety of health
problems or just want advice. We are here to
Common things teenagers come to talk about
 Skin problems (acne)
 Headaches
 Stress (family, school, college)
 Low mood
 Weight/diet issues
 Alcohol, smoking and drugs
 Sex,
transmitted infections
Period problems
Lumps and bumps
We are happy to help and advise you on
any of these issues and many more.
Sometimes it can be helpful just to be
reassured that something you are worried
about is normal, or easily treated.
Where else can I go for help?
There are many other places you can get
help, a few of which are listed below.
There is so much support out there for
young people we can’t list it all, but can
point you in the right direction if you ask!
Don’t forget that you can also talk to your
parents or another family member. You
might be surprised at how helpful they
can be. The school nurse is also
available through your school or runs
drop in sessions on a Thursday between
3-5pm at The Lodge Drop In at Arnot Hill
Contraception and Sexual Health
Victoria Health Centre – Glasshouse
Street, Nottingham Tel 9509151
Arnold Health Centre – local family
planning clinic Tel 8832300
Sexually Transmitted Infection (GUM)
clinic (can go there for tests if you are
worried you may have an infection)
Tel 9627744
The Health Shop – 12 Broad Street, Hockley,
Nottingham Tel 9475414
Healthy Gay Nottingham, 12 Broad Street
Nottingham Tel 9476868
Seaton House, City Link, London Road, NG2
No appointment needed, open 7am-9pm 7
days a week
Stenhouse Medical
Useful phone numbers and websites
Emergency Contraception
If you need emergency contraception (after
having sex without contraception) you could:
 Ask for an appointment here
 Visit a local pharmacy
 Contact a family planning clinic
 Visit the walk in centre
But whatever you do try and do it as soon as
you can!
Base 51 -Glasshouse Street, Nottingham have
a wide range of facilities available to young
people including counselling and support with
drugs and alcohol issues.
Tel 9525040
Some counselling is also available at Victoria
Health Centre (see above)
Walk in Centres
Nottingham City Walk in Centre
79a Upper Parliament Street, Nottingham
No appointment needed, open 8am-8pm 7
days a week
Tel 0115 8831960
London Road Walk in Centre,
NHS Direct 0845 46 47
0800 1111
Brook and the FPA provide
contraceptive/sexual health advice 0808 802 1234 0845 122 8690
Marie Stopes and BPAS provide information
about pregnancy and abortion
0845 3008090 08457 30 40 30
What do you think???
What you think is really important to us, let us
know if you think we should be doing things
differently or could improve our services. We
have a suggestion box at reception or you
could even ask to join our patient participation
group. If you have a more serious complaint
please ask to talk to the Practice Manager, or
consider writing to us.
Teenager’s Leaflet
We are here to help