Job Description: PROGRAM MANAGER

Job Description: PROGRAM MANAGER
We are currently seeking a PROGRAM MANAGER to grow with us.
General Attributes:
Have you read the Go Giver? We’re looking for a smart PROGRAM MANAGER who understands how to
serve others and make a difference in the world. Friendship Tours World Travel offers exceptional
experiential learning abroad and social entrepreneurial programs for students and teachers traveling in
countries recovering from conflict. We are a small teacher-founded company dedicated to meaningful
experiential education for students in grades 7-12 and community colleges traveling on short-term,
faculty-led tours. We engage travelers with the living history and modern culture of peaceful countries
once at war. We enrich the lives of our travelers and our team, benefit the communities we serve, and
build cultural bridges that lead to greater global understanding and cooperation.
We require professionalism, quality and integrity across all of our operations; we value the safety of our
travelers above all else. Our team is passionate about our work, global education and ensuring a life
changing experience for our travelers.
Job Summary:
Our Program Manager provides a continual source of support to our client schools, parents and
travelers throughout the tour planning process, working to ensure that each group enjoys the highest
quality travel experience on their Friendship Tour. The Program Manager is knowledgeable and
passionate about our programs and dedicated to our client schools, teachers and students. S/he works
together with our Sales Team to prepare, manage, and confirm every aspect of the final itinerary for
each client school group, keeping in constant communication with teachers leading up to, during, and
after the tour. Program Manager also maintains strong, positive relationships with vendors and
suppliers, coordinating contracts and confirming negotiations related to travel arrangements.
Specific competencies include
 Superior organization of internal file maintenance
 Invoicing of client schools and travelers
 Bi-monthly communication of accounts receivable / payable to the bookkeeper
 Updating trip budget spreadsheets
 Verification and quality control of trip documentation and logistics
 Timely correspondence to client school teachers
 Manages assembly of trip binders and travel packages
 Learns and improves internal operations using applications of ZoHO CRM
Friendship Tours World Travel~ 5142 Hollister Ave #25 Santa Barbara, California, 93111
Job Description: PROGRAM MANAGER
Essential Duties and Responsibilities:
50% Internal Operations Support: Track invoices, accounts payable and
student enrollment. Communicates with parents and teachers to ensure full registration and
payment deadlines are met. Maintains master spreadsheets for each trip ensuring all information is
up to date and accurate with pricing and traveler information. Prepares MOUs for client schools for
CEO review and approval. Provides bi-monthly updates on trip projections, deposits and payment
documentation to bookkeeper.
40% Travel Logistics & Vendor Liaison: Manages and updates client school website portal. Extracts
traveler data from website to maintain superior internal file organization. Verifies trip logistics,
interfaces with travel vendors to ensure final itinerary accuracy, flight patterns and trip legs are
sensible. Secures travel insurance for each group. Registers each traveler with the STEP State
Department website Confirms with in-country vendors to ensure everything scheduled on the
itinerary is fulfilled, including extra-curricular and NGO /community service projects. Destination
countries include: Vietnam, Cambodia, Laos, Myanmar, Rwanda, Cuba.
10% Trip Documentation Support: Prepare data for chaperone binders from online travelers’
application, ensuring all information is included and complete for compliance with safety standards.
Supervise chaperone binder assembly, ensuring that student travel packets and chaperone safety
binders are accurate and printed within budget.
Supplemental Duties and Responsibilities:
Other duties as requested, directed or assigned.
Education and Experience:
Bachelor’s degree preferred
Prefer a minimum of 2 years of experience in relevant industry
Ability to handle multiple tasks and prioritize them to meet strict deadlines
Exceptional customer service and organizational skills and abilities
Excellent communication skills, written and verbal
Computer aptitude and abilities; solid foundation in the Microsoft Office suite with
emphasis in Excel; and internet search skills.
Knowledge of ZoHo CRM a plus
Work Environment: Virtual Office
The duties listed above are intended only as illustrations of the various types of work that may be
performed. The omission of specific statements of duties does not exclude them from the position if
the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment offer or agreement between the employer and
employee and is subject to change as the needs of the employer and requirements of the job change.
Friendship Tours World Travel~ 5142 Hollister Ave #25 Santa Barbara, California, 93111
Job Description: PROGRAM MANAGER
Friendship Tours is an Equal Opportunity/Affirmative Action Employer, and
considers all applicants without regard to race, color, religion, creed, national
origin, citizenship status, gender, disability, genetic information, sexual orientation or veteran status.
General Requirements for Traveling with Friendship Tours:
Completion of Chaperone Training: a willingness to engage in the adventure and challenge of
international travel with energetic young people
Dedication to keeping students safe and healthy; supporting teachers to provide appropriate
supervision and follow Emergency Action Plan in a crisis
Representing Friendship Tours in all communities; being role models and mentors for the travelers
and providing a positive working environment for other team members
Background criminal check verification of fitness to supervise students
Excellent work ethic and commitment to Friendship Tours’ Mission
35 hours per week/ $2360.00-$36225.00 per month, DOE
90-day training trial phase as Independent Contractor with bimonthly performance reviews
Salary increase with positive reviews and company sales goal achievement
To apply, send your resume to [email protected] At the top of your cover letter, list
your 2‐3 most relevant key strengths for the position—including your industry knowledge and
passion. We look forward to hearing from you!
Applicant review process:
We will collect resumes, review them and respond before May 5, 2015. Interviews begin the week
of May 12, 2015.
We won’t leave you wondering where you stand.
Friendship Tours World Travel~ 5142 Hollister Ave #25 Santa Barbara, California, 93111