Welcome to CAS-BSS The College of Arts and Sciences Business Support Services office has recently transitioned to a ticketing system within Service Now. An online application portal that will allow you to submit and keep track of requests that are sent to BSS. From the CAS-BSS main webpage: www.cas.usf.edu/bss there are two buttons you can use to access the forms within Service Now – one to submit new requests and one to check on the requests already submitted to BSS. The main submission form is shown below with information to better assist you. Main Submission Form: Add Attachments Red Bar indicates required fields Enter a unique description that will allow you to recognize this request Additional questions will be asked based upon the type of request selected My BSS Requests Page: Clicking on the My BSS Requests button will bring up a list of requests you have submitted to BSS and their status. Clicking on the request number will bring up your individual request and allow you to add comments, attachments, or check on specific details of your request. PCard Submission requests are closed as soon as a staff member reviews the receipt. Sample Request List: Request Details: If you have made a request for another person, guest, or student you will be listed as a “watcher” of this transaction. You can view the status of these requests by going into Service Now through either of our links on our website and then clicking on “Watched BSS” from the Service Now Navigator (See Below). This will bring up a list of requests identical to requests made for you. As always BSS is continuously making improvements to our systems and processes to better assist you. Please let us know if you have any recommendations.
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