At-Home Advisor College Programme - UCC Job Summary Apple is now hiring students at UCC to work part-time from home! As an Apple At-Home Advisor, you’ll support the products that have made Apple the iconic technology company that it is. Working from home, you’ll be part of a virtual team that provides technical support to our customers. We’re looking for students who are currently enrolled in UCC, who enjoy working on computers and troubleshooting technical problems. So if you’re passionate about working with people and enjoy working independently, you might have what it takes to be an Apple At-Home Advisor. We’ll provide you with a great benefits package, competitive pay, employee discounts on our products, and an iMac to use while you’re working from home. We’ll even build a custom schedule that works with your classes. You take care of our customers, and we’ll take care of you. Description • To provide basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software • Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues • The advisor will demonstrate a high level of customer service when helping a customer at all times and if necessary, to escalate “hot” issues to a more experienced agent. • To make themselves available to receive calls for a minimum of 80% of their on- line time • To provide feedback on a daily basis to the Team Manager related to new emerging issues that have been discovered • Enrich the lives of Apple customers by providing unparalleled customer service • Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion • Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach • Teach and educate customers on support options, and the steps being taken to resolve their issue • Analyse information then drive to resolution • Communicate positively with team members, customers and other partners - remember, you represent the Apple brand At-Home Advisor College Programme - UCC Key Qualifications • • • • • • • • • • Currently enrolled student at UCC from June 2015 to May 2016 Technical savvy and troubleshooting expertise Customer service focus and passion for support Discipline to work remotely from home Available to work full-time over the summer and during college breaks Committed to working part-time for a minimum of 20 hours per week during the college semester At-Home Qualifications A quiet workspace, ergonomic chair and desk High-speed Internet service (5Mbps or better) from a reliable provider A dedicated telephone land line from a reliable carrier (must be installed before you start work) Education This position requires that you are a currently enrolled student at UCC and will remain enrolled through May 2016. Closing dates for all applications will be 5pm Wednesday 8th April 2015 To learn more about opportunities at Apple visit www.apple.com/jobs TM and © 2014 Apple Inc. All rights reserved.
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