801 Travis Street Electronic Tenant® Portal PDF

801 Travis Street
Electronic Tenant® Portal
Created on July 1, 2015
Building Amenities: Amenities
2 per 1,000 SF Parking in the Building
Full Time Security and Downtown Tunnel System Access
Adjacent to Metro Light Rail/Ground Transport
Professional On-site Property Management
On-site Engineering Staff and Janitorial Service
In walking distance to Main Street
After Hours Key Pad Access
Close to Hotels, Banks, Restaurants, Retail Shops, Convention Center and Sports Venues
Close to Newly Developed Residential Lofts
Building Operations: Accounting
ALL CHECKS should be made payable to:
TR 801 Travis, LLC
ALL CHECKS should be mailed to:
Lockbox Address:
TR 801 Travis, LLC
P.O. Box 204545
Dallas, TX 75320-4545
Building Operations: Building Management
The staff of 801 Travis is dedicated to making your work environment as safe and pleasant as possible. The
Building Office is located in Suite 1802. Please do not hesitate to contact the management office at:
Phone: (713) 236-9120
Fax: (713) 223-9238
801 Travis Street, Suite 1802
Houston, Texas 77002
The following personnel are available to address your needs:
Sr. Property Manager Lillie Norton
Assistant Property
Building Engineer
Sandrine El
Danielle Lewis
Security Supervisor
Arthur Arseno
[email protected]
[email protected]
[email protected]
[email protected]
Building Operations: Holidays
You may always access the building through the garage entrance or tunnel entrance by key pad access.
The building, however, will be closed and heating/air conditioning will not be provided on the following
federal holidays:
New Year's Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Thanksgiving Day After
Christmas Day
Building Operations: Leasing
The leasing company for 801 Travis Street is Lincoln Property Company, located at 5851 San Felipe Street,
Suite 455. The main phone number is 713-661-7800. Listed below is the contact information for the
authorized representatives.
Leasing ManagerVirgil Hydes
Phone Number
713-366-3324 [email protected]
Building Security: Overview
801 Travis has a courtesy officer on the property 24 hours a day, 7 days a week. The officer can be
contacted by calling (713) 236-8133.
Building Security: Building Access Information
The electronic security at the building will lock the exterior doors only. It is each tenant’s responsibility to
secure their suite on a daily basis.
After-hours entry to the building will require key pad entry access through the parking garage or Rusk Street
building entrance.
The building will automatically unlock and heating/air conditioning services will be provided on the following
days, during the hours of operation which are designate below:
Monday through Friday7:00 am - 6:00 pm
7:00 am - 1:00 pm
The underground pedestrian way connects 801 Travis with many other major buildings in the downtown
area. The entrance to the tunnel is open to the public during Normal Building Business Hours.
Building Security: Deliveries
Visitors, deliveries or moves requiring access to your suite after hours is the responsibility of the tenant.
Hand-carried parcels may be delivered during normal working hours in the passenger elevators. The freight
elevator is available on appointment-only basis during Normal Building Business Hours.
Prior notification to the Building Management Office is required for coordination of freight elevator
availability. Moves must be accomplished after normal building business hours after scheduling through the
Building Management Office. Lessor reserves the right to prescribe the weight and positioning of , files, filing
systems and other heavy equipment and written approval must be obtained from the Building Management
Office before work begins. Any damage done to the Building by the movement of property of the Lessee, or
done by the Lessee's property while in the Building, will be repaired at the Lessee's expense.
Building Security: General Office Security
Security Checklist
The following is a list of general office security suggestions, which are offered to you as an aid in
establishing your internal security procedures:
Restrict office keys to those who actually need them.
Keep complete, up-to-date records of the distribution of all office keys.
Establish uniform procedures for collecting keys prior to the termination of employees.
Establish a rule that keys must never be left unguarded on desks or cabinets.
Require that filing cabinet keys be removed from locks and placed in a secure location after opening
Prevent unauthorized personnel from reporting a lost key and receiving a replacement.
Ensure that a responsible person is in charge of issuing all keys.
Store keys systematically in a secured wall cabinet of either your own design or one that conforms to
a commercial key control system.
Insist on identification from repairmen who come to work in your office.
Clear all desks of important papers.
When working alone in the office at night, lock the front door to prevent anyone else from entering.
Keep the police, fire department, and building security telephone numbers posted.
Double check to see that all doors are securely locked before you leave.
Suspicious Persons
If you see suspicious or offensive persons in the building, please call the Management immediately. If
possible, make note of appearance, clothing, etc. in order to assist building security in locating them.
Please be aware of strangers in your Tenant areas and halls. Quite often a question such as “May I help
you locate someone?” will be enough to deter a potential thief. Suspicious encounters of this type should be
reported to the Office of the Building immediately.
Building Security: Key and Lock Policy
Prior to your move-in, please provide the Property Management Office with information regarding the
number of keys for your suite. Two mailbox keys will be provided upon move-in. A form for your initial key
order has been included. To order keys at any time after your initial move-in, contact the Property
Management Office at (713) 236-9120.
Please allow at least two (2) days for key orders to be processed. An additional charge may be incurred for
rush key orders.
Additional keys may be requested, in writing, to the Building Management Office, at the expense of the
lessee. No alterations are to be made to the locks or mechanisms without prior permission of the Building
Manager. Such alterations will be made by the Lessor and paid for by the Lessee.
Building Security: Lost and Found
Contact Security through the Management Office at (713) 236-9120. The Lessor is not responsible for lost
or stolen property, equipment, money or articles taken from the Lessee's premises. If you discover items of
value missing from your premises, it should be reported first to the Houston Police Department, then to the
Building Management Office.
Building Security: Property Removal
Please notify the Property Management Office at (713) 236-9120, when removing any equipment.
Building Security: Reporting Suspicious Persons
Any person exhibiting suspicious behavior, in the building or the parking areas, should be reported
immediately to the Property Management Office or the police if necessary.
Building Security: Reporting Thefts
Criminal activity should be reported directly to the Police Department: Emergencies 911, Non-emergencies
(713) 884-3131. Please also notify the Property Management Office at (713) 236-9120. In most instances, a
courtesy officer will complete an incident report for our records.
Building Security: Solicitation
Canvassing, soliciting and peddling in the building are prohibited. Please report solicitors to the Building
Management Office.
Solicitation by door-to-door salespersons is prohibited throughout this building. All violations of this policy
should be reported to the Property Management Office at (713) 236-9120 at the time of the occurrence. An
effort will be made to locate solicitors and escort them out of the building.
Building Services: Building Signage
Standard signs are required and ordered through the Building Management Office. All signs must be
requested in writing and approved by the Building Manager.
Building Services: Cleaning
Janitorial service will be provided five (5) days per week except those days designated as Holidays. The
janitor will remove trash, vacuum carpeted floors, sweep tile floors, and dust desks, cabinets and other
furniture. Window washing and door/wall cleaning will be done on a scheduled basis. Please call the
Property Management Office at (713) 236-9120 if you have any requests or questions concerning janitorial
Excessive trash should be placed in boxes marked "trash" and kept in your office. At the close of the
business day, the janitorial service will remove the trash. If you have large boxes, crates, boxes of obsolete
files, etc., you will need to contact someone to remove these items from the premises. This is not the
responsibility of janitorial or building personnel.
Building Services: Elevators & Freight Dock
Freight Dock
The freight dock is open from 6:00 a.m. to 6:00 p.m. Monday through Friday on an appointment-only basis.
The freight dock and freight elevator are available after these proscribed hours and on Saturday or Sunday
on a fee basis after scheduling through the Building Management Office.
Building Services: Forms
For your convenience, we have included downloadable and printable PDF document forms that will expedite
various building management service requests. Hard copies of all forms are available from the Property
Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If
not already installed on your computer, it can be obtained for free at www.adobe.com.
The following forms have been provided for your convenience to convey important information to the
Property Management Office. Upon move-in to 801 Travis, please complete these forms and return them as
soon as possible so that we may order signage, keys, etc. We suggest that you make copies of the blank
forms so that the originals will be available for updates. Forms can be returned via facsimile at (713)
Do not hesitate to contact the Property Management Office for further information.
Key Order Form
After-Hours Emergency Information Form
Overtime HVAC Request Form
Tenant Signage Request Form
Building Evacuation Plan
Building Services: HVAC
Heating Ventilation and Air Conditioning (HVAC) services will be provided during normal hours of operation
Monday through Friday 7:00 am to 6:00 pm and Saturday 7:00 am to 1:00 pm. Federal holidays are
To request air for after-hours or holidays, an Overtime HVAC Request form must be filled out, signed and
returned to the Property Management Office via fax at (713) 223-9238. After-hours requests must be made
by 2:00 pm on weekdays no later than 2:00 pm on Friday for weekend requests. LATE REQUESTS WILL
Building Services: Lighting
The building standard light fixture is a 2' x 4' 3 tube fluorescent fixture with "cool white" tubes. Any down
lights, high hats, or wall washers must be fluorescent or low heat, low voltage bulbs, and must be approved
by Lessor prior to installation.
Building Services: Mail Service
For our tenant's convenience, a U.S. Postal Service mail box is located in the basement level of the
building. Delivery, distribution and pickup times are determined by the Post Office and are subject to
change. The times are posted at the mail box location.
The Property Management Office will assign a mailbox to each tenant and will be responsible for notifying
the postal carrier of the box assignment. Each tenant will receive two (2) mailbox keys free of charge.
Should additional mailbox keys be required, please contact the Property Management Office.
Pick up: The mail room is on the B-1 level of the Building. Lock boxes are available and assigned through
the Building Management Office.
Mail drop: The mail drop is located on the B-1 level of the building. Courier services are also available at
this location.
Building Services: Maintenance Requests
For your convenience this Handbook includes an Electronic Tenant® Service Request System. Use this
system to submit routine maintenance requests directly to the engineering department; to track the status of
previously submitted requests; to download important documents; and to communicate with the property
management office.
Simply click on the link below,
Enter your username and password
Choose the action you would like to complete
Click here to log into the Electronic Tenant Service Request System
Once you have logged into the system, you will be presented with four options:
Complete a Maintenance Request Form
Update User Information
View Electronic Maintenance Request Log
Download Miscellaneous Administrative Forms
For detailed instructions for using the Electronic Tenant® Service Request System please see the following
pages or contact the Building Office.
Completing a Service Request Form
After logging in, click on the "Electronic Maintenance Request Form" Link. Users will be taken to a service
request form.
Step One- Confirm or complete all contact information.
Step Two- Choose the nature or type of request being submitted.
Step Three- If applicable, provide details of the contractor to be used.
Step Four - Review all information thoroughly. Click submit.
You will receive conformation via e-mail that your request was submitted to the management office.
Click here to log into the Electronic Tenant Service Request System
Updating User Information
Personalized user information is used to auto-fill the Electronic Maintenance Request Form for quick and
easy submission. In addition, accurate contact information will assist the management staff in expediting all
maintenance requests. Each user should check regularly to ensure that accurate information is on file.
Electronic Maintenance Request Log
This feature allows users to track and monitor all service requests submitted through the Electronic Tenant®
Service Request System. Service requests are sorted by month and will have the current month displayed
upon entry.
Click here to log into the Electronic Tenant Service Request System
Miscellaneous Forms
Here users can download and print various administrative forms, reports and documents. In order to access
the forms and documents contained in this section, users must have Adobe Acrobat Reader 5.0 or higher
installed on their computers. This software is free and can be obtained by clicking here.
Questions regarding the Electronic Tenant Services Request System should be directed to the Management
Click here to log into the Electronic Tenant Service Request System
Building Services: Special Services
For information regarding other special services contact the Building Management Office at (713)-236-9120.
Building Services: Stairwells
Stairwells are reserved for emergency use only, or as approved in writing by Lessor.
Emergency Procedures: Bomb Threat
Telephone Threat
When a bomb threat is made over the telephone, obtain the following information from the caller:
Exact location of the device.
Time set for explosion;
Description of the device;
Reason the caller has placed the bomb;
Exact words used by the caller.
Keep this information as confidential as possible.
Notify the Police Department. Call 911.
Notify the Management Office at (713) 236-9120
Once the Management Office has been notified of a bomb threat, it is our policy to advise your firm’s
manager or senior officer. It is up to the manager or senior officer to decide whether it is appropriate to
evacuate the office.
In the event that you are asked to evacuate the Building, please move away from the Building so as to allow
unfettered access to emergency personnel. Do not re-enter the Building until the Management Office, the
Police, or the Fire Department have given clearance.
Suspicious Packages or Mail Bombs
Letter bombs are usually sent through the mail addressed to a specific individual in the company, usually
disguised to look like some sort of gift or a small package. Letter bombs have the power to kill or seriously
maim anyone in close proximity. Letter bombs are usually contained within a large size manila envelope ¼”
to ½” thick and are fairly rigid.
However, the technology used in letter bombs has become increasingly sophisticated, and can be difficult to
detect visually. Letter bombs have been mailed from cities or small towns in the United States, as well as
from foreign countries. Be especially wary of letters that are mailed to titles -- Chairman, President,
Manager, Security Officer, etc. – rather than directly to named individuals.
If you suspect a parcel contains a letter bomb:
Clear everyone out of the immediate area; establish at least a 25 foot radius around the package.
Notify the police at 911 and Building Management.
Emergency Procedures: Civil Disturbance
Should a riot or civil disturbance start outside the Building, the security guards will immediately lock all
entrances to the building. The police will be notified. We will keep you informed.
If a disturbance should occur in the main lobby, all elevators will be turned off at the first floor and the police
will be summoned.
Emergency Procedures: Elevator Malfunction
If you are in the elevator and it stops for no apparent reason, remember to remain calm. Pressing the
emergency button within the cab will alert an off site monitoring company that the elevator is malfunctioning.
The cab number will be identified, and so too, the specific floor on which it is stuck. The Guard will establish
two-way communication with elevators occupants until help has arrived.
In the event of a power outage, elevators will continue to operate using our emergency power generator.
Should an outage occur, elevator lights will remain on, but the car itself will temporarily cease moving. Each
elevator will automatically return to the lobby, their doors will open, and they will remain inoperable until the
power has been restored.
Emergency Procedures: Emergency Contacts
All Emergencies
Property Management Office (24 hours) (713)
Building Security/After Hours
Fire Department (non Emergency)
Police Department (non
Please report any emergency directly to the proper authorities, then contact the Property Management
Office. When placing a 911 call, it is important to state the following information:
1. Your name.
2. Telephone number where you can be reached.
3. Company name and address, including suite number.
4. Type of emergency.
An Emergency Procedures information sheet is available for each of your employees at 801 Travis. If you
have not received this information, please contact the Property Management Office. It is important to assign
Fire Wardens or floor monitors for your suite. These people will be given additional information regarding the
fire and life safety systems in the building.
Important notes
If you call 911 as a result of a medical emergency, please be sure also to notify building management with
your name, callback number, and location so that security may swiftly guide the paramedics to your exact
If the audible alarm within the building sounds, please do not call the Management Office, unless you have
something specific to report. Building Management is aware of the noise, as well as the source of the
alarm, whether it’s false or a legitimate emergency. Please keep the telephone lines clear so that
Management may to attend to the situation as quickly and efficiently as possible.
Emergency Procedures: Evacuation
Click here to download a Building Evacuation Plan
Emergency Procedures: Fire and Life Safety
Fire Prevention
Do not accumulate quantities of discarded files or other paper trash in your office or storage area. Pay
special attention to housekeeping in those departments that produce quantities of debris, such as
duplication machines, mailing and receiving rooms.
Do not store large quantities of flammable solvents, duplicating fluids, or other combustible fluids.
Keep electrical appliances in good repair. Report unsafe conditions to the building office.
When furnishing an office, consider the fire potential of materials used in large amounts, like overstuffed
chairs, settees, couches or anything that could become a combustible item. Such furnishings should be
Where potential for fire is especially high, such as supply rooms, tenants may wish to consider installing
additional fire extinguishers.
Fire Emergency
IF YOU DISCOVER A FIRE, you should remain calm and:
1. Pull the nearest fire alarm. Alarms are located in the corridors adjacent to the stairwells.
2. Call 911 from a safe location.
3. Evacuate or relocate and assist all others in the immediate area.
4. Close doors behind you to isolate fire.
5. Proceed to stairwells and listen for instructions. NEVER use the elevators.
6. Be cautious when opening doors so as not to spread the fire. Touch any door to see if it is hot before
7. If smoke is present, stay low and crawl with your body against the floor. The clearest air is near the
floor. If forced to make a dash through smoke or flame, hold your breath and cover your nose and
mouth with an article of clothing.
Emergency Procedures: Flooding
In the event of a flood that may cause damage to tenant property or affect the normal operation of the
building, designated tenant representatives will be contacted by Building Management personnel,
regardless of the time of day.
The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to
discover the cause and prevent or minimize additional flooding.
Once the flooding has been contained, clean-up operations will be commenced. Tenants will need to
contact their insurance carrier for any damage to their property.
Emergency Procedures: Homeland Security
Heritage Plaza Property Services, LLC recommends that each tenant have an emergency action plan in
place to help their employees prepare for, and react quickly to, a regional emergency, including terrorist
attacks. Click on the links below to access a variety of resources that aid in preparing for a regional
Department of Homeland Security
Federal Emergency Management Association
American Red Cross
Center for Diseases Control and Prevention Emergency Preparedness and Response
Local media outlets will provide important information during an emergency situation.
KCOH Radio-1430 AM
KNTH Radio-1070 AM
CBS 11
FOX 26 News
Houston Chronicle
Emergency Procedures: Medical Emergency
In the event that an accident or illness befalls one of your employees, or a visitor to your office area,
1. Call Emergency Services at 911.
2. Provide the Emergency Dispatcher with the following information:
a. Your name
b. Your Building’s name and address
c. Your specific floor number, and the exact location of the emergency
d. Any pertinent details of the accident or illness
3. Do not move the injured/ill person. Attempt to make them as comfortable as possible.
4. If feasible, send someone to meet the emergency unit upon its arrival in the lobby.
5. Call the Management Office at (713) 236-9120. Inform management that you have called 911 and
briefly describe the nature of the emergency.
6. The emergency unit will be with you shortly and will administer all necessary medical assistance.
7. Determine, if possible:
a. Name, address and age of injured/ill person
b. The nature of the problem, as best you can surmise
c. All known allergies and current medications taken by the individual
d. A local doctor
Emergency Procedures: Pandemic Preparedness
What you Need to Know
An influenza (flu) pandemic is a worldwide outbreak of flu disease that occurs when a new type of influenza
virus appears that people have not been exposed to before (or have not been exposed to in a long time).
The pandemic virus can cause serious illness because people do not have immunity to the new virus.
Pandemics are different from seasonal outbreaks of influenza that we see every year. Seasonal influenza is
caused by influenza virus types to which people have already been exposed. Its impact on society is less
severe than a pandemic, and influenza vaccines (flu shots and nasal-spray vaccine) are available to help
prevent widespread illness from seasonal flu.
Influenza pandemics are different from many of the other major public health and health care threats facing
our country and the world. A pandemic will last much longer than most flu outbreaks and may include
"waves" of influenza activity that last 6-8 weeks separated by months. The number of health care workers
and first responders able to work may be reduced. Public health officials will not know how severe a
pandemic will be until it begins.
Importance and Benefits of Being Prepared
The effects of a pandemic can be lessened if you prepare ahead of time. Preparing for a disaster will help
bring peace of mind and confidence to deal with a pandemic.
When a pandemic starts, everyone around the world could be at risk. The United States has been working
closely with other countries and the World Health Organization (WHO) to strengthen systems to detect
outbreaks of influenza that might cause a pandemic.
A pandemic would touch every aspect of society, so every part of society must begin to prepare. All have
roles in the event of a pandemic. Federal, state, tribal, and local governments are developing, improving,
and testing their plans for an influenza pandemic. Businesses, schools, universities, and other faith-based
and community organizations are also preparing plans.
As you begin your individual or family planning, you may want to review your state's planning efforts and
those of your local public health and emergency preparedness officials. State plans and other planning
information can be found at www.pandemicflu.gov/plan/checklists.html.
The Department of Health and Human Services (HHS) and other federal agencies are providing funding,
advice, and other support to your state. The federal government will provide up-to-date information and
guidance to the public if an influenza pandemic unfolds.
Pandemic Flu Resources
There are many publicly available resources in place to help communities, companies, and individuals plan
for a possible pandemic flu outbreak. A few of the most useful sites are linked below:
This is the official U.S. Government site for information on pandemic and avian influenza. The
material on this site is organized by topic for easy reference.
Centers for Disease Control and Prevention (CDC)
The CDC Web site is another primary source of information on pandemic influenza. They also have a
hotline—1-800-CDC-INFO (1-800-232-4636)—that is available in English and Spanish, 24 hours a
day, 7 days a week (TTY: 1-888-232-6348). Or, if you prefer, questions can be e-mailed to
[email protected]
Department of Homeland Security (DHS)
DHS is working on a “Business Planning Guide,” which will be posted on the DHS home page and on
Pandemicflu.gov as soon as it is completed. Also, for business-specific questions, the DHS has
created an e-mailbox— [email protected]
BOMA Resources
BOMA/Greater Toronto Pandemic Flu Report
The report addresses the threat to commercial buildings from an avian flu pandemic.
The resources above will provide a lot of information, but we also encourage you to:
Listen to local and national radio
Watch news reports on television
Read your newspaper and other sources of printed and Web-based information
Look for information on your local and state government Web sites
Consider talking to your local health care providers and public health officials.
Emergency Procedures: Power Failure
All 801 Travis Street Office Buildings and Common areas are served by emergency generators. In the
event of power failure, these generators will provide emergency power for certain basic building functions.
Those functions include:
1. Activating emergency lights on each floor throughout the building, including all Exit signs.
2. Activating all stairwell lighting.
3. Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s
communication systems.
4. Recalling all elevators to the ground floor lobby. (One elevator will remain operative for use by
security to assist handicapped persons or to take service crews and equipment into the building, as
It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so
through the emergency communication system, please remain in your offices.
Emergency Procedures: Severe Weather
When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two
(2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the
approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm
condition, etc. A Watch becomes effective when atmospheric conditions are present that can produce the
particular weather phenomenon. A Warning means that the weather condition has been spotted and prompt
action must be taken to enhance safety.
Except in very rare circumstances, the decision to evacuate the building based on the above weather
reports will not be made by Building Management, but rather by each Tenant Company. However, in the
event these conditions do exist, the following guidelines should adhered to:
Move away from outside windows. If the windows in your offices are supplied with blinds, close the
blinds (this will provide protection from broken glass).
Do not panic.
If evacuated, lock all desk drawers and take all items of value with you.
If evacuated, use a route that is in the building interior and stay away from large expanses of glass
and windows.
Use the stairwells rather than the elevators.
If evacuated, do not return to your office until advised to do so.
Emergency Procedures: Toxic Hazards
If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call
911. Provide the building’s address, your floor and phone number, and also what type of spill has occurred.
Take appropriate action to contain the hazard; close doors behind you, and always follow all safety
procedures when working with toxic materials.
Introduction: Welcome
801 Travis is a 218,511 square foot building located in Houston's central business district. This sleek,
21-story building offers the luxury of a first-class location providing endless building and area amenities. 801
Travis offers 24-hour security and access to the downtown tunnel system. Our on-site engineering and
building management staff provides first class service to its tenants and visitors. The building is in walking
distance to retail, restaurants and both permanent and temporary housing. 801 Travis is in the heart of the
Metro Transportation system, with easy access to both light rail and ground transport. This statuesque
building is adjacent to the historical JW Marriot which is currently being revamped to bring back its once
infamous historical placement in Downtown Houston.
Introduction: Operating Instructions
You move through The Electronic Tenant® Handbook just as you would a traditional Internet site. It’s as
simple as pointing and clicking. The main page features a Table of Contents that provides links to each
Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter’s
Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the
clearly labeled link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as an Online Service Request System and
Search engine. In order to take advantage of these useful features, you must have Adobe Acrobat Reader
installed on your computer. This software is free and easy to use, and can be obtained by clicking here.
The Electronic Tenant® Handbook is updated on a regular basis, so please be sure to periodically check for
updates and new information.
If you are having trouble accessing the Electronic Tenant® Handbook or need assistance, please e-mail or
call the Management Office.
Policies and Procedures: Contractors
Only contractors and consultants approved by Building Management will be allowed to perform work in and
for the Building. Complete plans and specifications for all repairs and construction must be submitted to the
Building Management Office for review and approval. All work requiring above ceiling access or floor coring
must be accomplished after hours and scheduled through the Building Management office. Should a lessee
require telegraphic, telephonic, annunciator or other communication service, Lessor will direct the
electricians where and how wires are able to be introduced and placed and none shall be introduced or
placed except as Lessor shall direct.
Subsequent to the completion and occupancy of your new office, all alterations and improvements to the
premises must be approved by the Landlord. This approval is necessary to make certain that the proposed
work not only meets the same standards of original construction, but also complies with all building codes
and regulations. Any request of this nature should be directed to the Property Management Office at (713)
Depending on the scope of work, a construction coordinator will work closely with you in formulating your
ideas, providing you with detailed plans if the proposal requires, and will be responsible for coordinating all
the work. Examples of items that will be directed to the construction coordinator are any alternations to the
fixed walls within the premises, door changes and any major electrical changes.
Minor alternations, such as additional telephone outlets, lock re-keys, and additional electrical outlets should
be directed to the Property Management Office at (713) 236-9120.
A tenant authorization/work order will be provided to you with the breakdown of charges for your approval
prior to any work being done.
Policies and Procedures: General Rules and Regulations
No flammable or explosive fluids or materials shall be kept or used within the Building except in areas
approved by the Lessor, and tenants shall comply with all applicable building and fire codes relating therto.
No animals (other than seeing-eye-dogs) shall be brought into or kept in, on or about the Building.
These Building Rules may be revised from time to time to update information and improve or clarify
1. The operating hours for the Building shall be as follows:
a. Monday - Friday (except Federal holidays)
7:00 am - 6:00 pm
b. Saturdays
7:00 am - 1:00 pm
2. Landlord agrees to furnish to Tenant suite keys and after-hours building access card keys in
accordance with the Lease Agreement. Additional keys will be furnished at a nominal charge.
3. Tenant will refer all contractors, contractors’ representatives and installation technicians rendering
any service on or to the Premises for Tenant to Landlord for Landlord’s approval and supervision
before performance of any contractual service. This provision shall apply to all work performed in the
Building including installation of telephones, telegraph equipment, electrical devices and attachments
and installations of any nature affecting floors, walls, woodwork, trim, windows, ceilings, equipment or
any other physical portion of the building.
GENERAL (Continued)
4. No Tenant shall at any time occupy any part of the building as sleeping or lodging quarters.
5. Tenant shall not place, install or operate on Premises or in any part of the Building any engine, stove
or machinery or conduct mechanical operations or cook thereon or therein, or place or use in or
about Premises any explosives, gasoline, kerosene, oil, acids, caustics, or any other inflammable,
explosive, or hazardous material without prior written consent of Landlord.
6. Landlord will not be responsible for lost or stolen personal property, equipment, money or jewelry from
Tenant’s area or public rooms regardless of whether such loss occurs when area is locked against
entry or not.
7. No birds, fowl, dogs, animals or pets of any kind shall be brought into or kept in or about the
8. Landlord shall not permit entrance to Tenant’s offices by use of pass key controlled by Landlord to
any person at any time without permission by Tenant, except employees, contractors, or service
personnel directly supervised by Landlord.
9. None of the entries, passages, doors, hallways or stairways shall be blocked or obstructed, or any
rubbish, litter, trash or material of any nature placed, emptied or thrown into these areas, nor shall
such areas be used at any time except for ingress or egress by Tenant, Tenant’s agents, employees
or invitees.
GENERAL (Continued)
10. The water closets, restrooms and other water fixtures shall not be used for any purpose other than
those for which they were constructed. No person shall waste water by interfering with the faucets or
11. No person shall disturb the occupants of the Building by the use of any musical instruments, the
making of noxious odors or raucous noises, or other unreasonable use.
12. Nothing shall be thrown out of the windows of the Building or down the stairways or other passages.
13. Tenant shall not store any materials, equipment, products, by-products, rubbish, refuse, etc., outside
the Premises.
14. Tenant shall comply with all local and federal codes and ordinances.
15. Tenant and its agents, employees and invitees shall observe and comply with the driving and parking
signs and markers on the Building grounds and surrounding areas.
16. Corridor and passage doors, when not in use, shall be kept closed.
GENERAL (Continued)
17. All deliveries of other than hand-carried items must be made via the service entrances and service
elevators. Any deliveries of an abnormally large, bulky or voluminous nature, such as furniture, office
machinery, file cabinets, etc., can only be made after obtaining approval from Landlord and at those
times specified by Landlord, before 7:30 am and after 5:00 pm on weekdays or on Saturday or
Sunday. A certificate of insurance from the moving company showing that the movers have
workman’s compensation and have named the building owner as additionally insured must be
delivered to the Property Management Office 24 hours prior to the delivery.
Policies and Procedures: Insurance Protection
The moving company must provide a certificate of insurance prior to the move, showing General Liability
and Auto Liability coverages of at least $1,000,000 and Worker's Compensation (Statutory Limits). TR 801
Travis LLC, LPC Realty Advisors and LPC Commercial Services, Inc. need to be listed as Additional Named
Insureds on the certificate.
Policies and Procedures: Moving Procedures
All moves and major deliveries must be coordinated in advance through the Property Management Office.
The Property Management Office requests that you engage a reputable moving company and provide us
with your sales representative's name and company address.
Moving in or out of the building must be done after 5:30 pm Monday through Friday, or any time on the
weekends. Once again, it is important that the move be scheduled through the Property Management
Office so that a courtesy officer will have authorization to allow you or your movers access to the building
after hours. If after-hours air conditioning will be required during the move, this also will need to be
coordinated in advance through the Property Management Office.
The moving company will be responsible for protective coverings for the walls and floors along the path of
the move. A courtesy officer will be available to walk the path of the move with a representative of the
moving company and the tenant to determine general conditions. Any damages will be the responsibility of
the tenant.
The freight elevator to be utilized during a move. Any difficulties involving the elevator or operation of the
building should be reported to the Property Management Office at (713) 236-9120.
The janitorial crew is not equipped to handle the volume of trash created during a move. Therefore, please
make arrangements to break down your own moving boxes and have your moving company return to the
building to remove them from the premises. Most boxes are reusable and most moving companies are
happy to get them back.
The Property Management office for 801 Travis may be contacted at the following address:
Lincoln Property Company
801 Travis Suite 1802
Houston, TX 77002
(713) 236-9120
(713) 223-9238 fax
The following rules pertain to moving furniture, equipment and supplies in and out of the building:
1. Clean masonite sections will be used as runners on all finished floor areas where heavy furniture or
equipment is being moved with wheel or skid type dollies. Clean plywood sections will also be
required when moving over "sensitive" floors (i.e. stone or tile floors). The masonite must be at least
1/4" thick, 4' x 8' sheets in elevator lobbies and corridors and 32" sheets through doors in tenant
space. All glass doors and elevators will be padded to protect exposed areas.
2. All walls, door facings, and other areas along the route to be followed during the move will be
inspected by the Property Management Office and moving company personnel before and after the
move. The mover must provide and install protective coverings on all walls, door facings, and other
areas along the route to be followed during the move.
3. Any damage to the building or fixtures caused by the move will be repaired or paid by the moving
company, and will be the ultimate responsibility of the tenant.
4. Move-ins of large quantities of furniture, equipment or supplies will be accomplished after 5:30 pm on
weekdays or on weekends or holidays with prior consent of the Property Manager.
5. The moving company must make arrangements with the Property Management Office for use of the
freight elevator for each move. A firm arrival time will be established.
6. The moving company must carry insurance including, but not to be less than, the following:
a. Worker's Compensation in statutory limit for the State of Texas with employer's liability limit of
$500,000; bodily injury; personal injury and property damage liability insurance in
comprehensive general liability form and certificate evidencing same shall be furnished to the
Property Management Office before moving any item into the building. In addition, Tenant and
Moving Company will indemnify and save landlord harmless from and against all claims,
demands and causes of action of every kind in character arising in favor of moving company's
employees, Landlord's employees or other third parties as a result of bodily injury, personal
injury, death or damage to property in any way resulting from willful or negligent acts or
omissions of moving company, its agents, employees, representatives or subcontractors. The
moving company shall be responsible for all damages and losses sustained be them to their
tools and equipment utilized in the performance of all work thereunder.
b. Comprehensive General Liability insurance policy shall include coverage for hazards of
premises, operation, elevators, products and completed operations and including personal
injury coverage part and contractual liability under performance of the act of moving. Such
insurance shall be in limits no less than one million dollars ($1,000,000) for any one
occurrence, Personal Injury Coverage, and contractual liability.
c. Comprehensive Automobile Liability covering all owned, non-owned, and hired vehicles, with a
combined single limit of not less than one million dollars ($1,000,000).
d. Contractor shall furnish client a Certificate of Insurance for all coverages listed above prior to
commencement of operations under this contract. The following shall be listed as additional
named insured on the certificate:
Lincoln Property Company
TR 801 Travis, LLC
801 Travis Street, Suite 1802
Houston, TX 77002
e. Each moving company moving supplies, furniture and/or equipment through this building shall
secure and present to the Property Management Office a certificate reflecting these coverages
24 hours before the move takes place.
f. Employees of the moving company will not be permitted to access any part of the building other
than the predetermined moving route.
Upon termination or expiration of lease, when vacating the premises, the Property Manager will request a
walk-through of the suite with a representative of your company. At this time, all keys should be returned to
the Property Manager, including mailbox keys. Any damages to the suite, beyond reasonable wear and tear,
will be noted for billing purposes. The new mailing address will be obtained for final reconciliation of any
outstanding balances and security deposit refund.
All moving policies and procedures, including obtaining adequate insurance information and scheduling
moves after hours and weekends, will be enforced for move outs.
Policies and Procedures: Receptions
Approval and coordination from the Building Management Office is required for all "Open Houses" or
Policies and Procedures: Smoking
Smoking is prohibited inside the building. Designated smoking areas are outside. Your cooperation in
utilizing these areas for smoking breaks is appreciated.
Lessees, their agents, employees and invitees shall observe no smoking, as per Houston City Ordinance, in
all public areas including elevators, rest rooms, Building Entrances and other areas utilized by the general
public and/or lessee's of the Building, etc.