Boddie-Noell Enterprises, Inc. | Spring 2013 BNE CELEBRATES the Best of the Best Featuring the 2012 Founders Award Winners & 2013 Best Biscuit Makers. See page 3 for full article. Welcome Joe Brewer, Jr. The Best of the Best, no question about that. Mayo Boddie Sr. I not only grew up with Joe but he was also a brother-in-law and business associate. If you truly want to know an individual, try one of the above. Joe definitely lived by his many values: humility, respect, integrity and the greatest was love. He loved everyone and everyone loved him. We were in school together along with my sister, Lucy Ann. After my mother and sister chased Joe for a number of years, he and Lucy Ann finally married in 1955. I have never met a man who I would rather have had my sister marry than Joe. He had the patience of Job and was a pleasure to deal with. He and his children have owned 13 Hardee’s for a number of years and Boddie-Noell has always managed them. The only comments we received from Joe were wonderful praise and Joe Brewer, Jr. 1930 – 2012 never a negative remark. He always knew that things would turn out for the good and they did. He and Lucy Ann had three children, Lee, Lucy and Joe, III. If you never had the pleasure of meeting or knowing Joe, be sure to meet his son, Joe, III, who is a spitting image in every way. Everyone is going to miss Joe, but thanks be to God for his time with us. Joe Brewer’s Hardee’s and the years they opened. BODDIE-NOELL ENTERPRISES, INC. Hardee’s of Kingstree Hardee’s of Dillon Hardee’s of Lake City Hardee’s of Manning Hardee’s of Barnwell Hardee’s of Bamberg Hardee’s of Denmark Hardee’s of Hemingway Hardee’s of Williston Hardee’s of Allendale Hardee’s of Timmonsville Hardee’s of Port Royal Hardee’s of Ravenel Kingstree, SC Dillon, SC Lake City, SC Manning, SC Barnwell, SC Bamberg, SC Denmark, SC Hemingway, SC Williston, SC Allendale, SC Timmonsville, SC Port Royal, SC Ravenel, SC 1972 1972 1972 1973 1973 1973 1979 1987 1988 1990 1994 1995 2003 Joe Brewer: A Part of Hardee’s History When the first Hardee’s opened in Rocky Mount, the soon to be founders (Carleton Noell, Mayo and Nick Boddie) of Boddie-Noell were not the only ones interested. Joe Brewer also took note of this new concept. He contacted his brother-in-law Charlie Bradshaw who was selling cars at the time, and together they decided to purchase a Hardee’s franchise. A short time later Charlie called Joe and asked him about bringing in a friend of his into the business. Joe was in agreement and Jerry Richardson, current owner of the Carolina Panthers football team, joined the team. They opened their first Hardee’s in Spartanburg, SC. This was about one month before Boddie-Noell opened its first Hardee’s in Fayetteville, NC, in 1962. Soon after, Joe left the Hardee’s business to pursue other interests, mainly the family business, Brewer Paint and Wallpaper Company. Joe was still operating this company when he got back into Hardee’s, opening a Hardee’s in Kingstree, SC, in 1972. From there the Brewers grew their Hardee’s business to thirteen restaurants. Through a business agreement, BNE has operated these restaurants for the Brewers and everyone will tell you what a wonderful partnership it has been and continues to be. Founders Award & Best Biscuit Makers 3 New Kent Winery Gives Back 7 On Sunday, March 17, 2013, 12 Founders Award winners, the top four regional biscuit makers in the company, guests and Boddie-Noell Leaders gathered together to honor and celebrate Boddie-Noell’s best. The winery participated in two events aimed at giving back to the surrounding community. Rose Hill’s Sporting Clay Range Renovated 10 Corporate Chaplains Here to Serve You 16 Running for Rescue 17 As Spring brings renewal all around the grounds of Rose Hill Conference Center, the Sporting Clays Range also gets a crisp new look as 2013 swings into full gear on this working farm and conference center. Chaplains exist to help bear the burdens. We come alongside people and, with their permission, walk through crises. Brian Milburn believes in second chances. PURPOSE STATEMENT To use the resources of our company to provide opportunities for our people and to be a positive influence on people’s lives wherever and whenever we can. BNE Vision BNE Values We are a values based family business established in 1962 that believes in people RESPECT for individuals, communities, and our environment BODDIE-NOELL ENTERPRISES, INC. TRUST in others and ourselves. We fulfill our commitments and treat mistakes as opportunities to learn and grow. • Focused on restaurants and real estate • Operated by the best people in the industry • Meeting the ever changing needs of our customers and our communities • Enjoying every aspect of our success HONESTY at all times, regardless of circumstances and without fear of retribution EXCELLENCE in all we do, exceeding the expected and continuing to improve TEAMWORK, or enthusiastically working together to accomplish more DIVERSITY, to value each person’s unique ability to contribute. The strongest team is the one that recognizes individual talents and strengths. 2012 Founders Award Winners & 2013 Best Biscuit Makers The room was filled with nervous anticipation and excitement as the best of the best from Boddie-Noell’s 334 Hardee’s® restaurants met at picturesque Rose Hill Conference Center in Nashville, NC. On Sunday, March 17, 2013, 12 Founders Award winners, the top four regional biscuit makers in the company, guests and Boddie-Noell Leaders gathered together to honor and celebrate Boddie-Noell’s best. Attendees enjoyed conversation, refreshments and a delicious dinner prepared by Rose Hill GM Walter Marrotta and his culinary team. Founders Award Formerly known as the Carleton Noell Achiever award, the Founders Award is the top award given annually by Boddie-Noell Enterprises. The award is given to the company’s top 10 Hardee’s restaurant General Managers and top two District Managers, all of whom have met and surpassed an established set of criteria for operational excellence. Founders Award winners are excellent representatives of Boddie-Noell and impact the company in an extremely positive way. The Carleton Noell Achievers award was first given in 1979 and has become an important company tradition ever since. The Founders Award is given in honor of the company’s three founders, Mayo Boddie, Sr., the late Carleton Noell and the late Nick Boddie, Jr., who opened Boddie-Noell’s first Hardee’s in 1962. Carleton Noell was in charge of securing financing for the company when it was first launched with his two nephews, brothers Mayo and Nick Boddie. These three men set the framework for Boddie-Noell to become what it is today. Restaurants are tracked throughout the year in sales, food costs, payrolls, miscellaneous expenses and overall restaurant operations. The standards for winning a Founders Award are very high and include many different components. In addition to demonstrating the core values of Boddie-Noell Enterprises, restaurants are tracked throughout the year Front, From L: Carolyn Williams, Katherine Cooper, Sabrina Jeffries, Jackie Scott, John Cawthon Back, From L: Patty Clapper, Vicki Messick, Stacey Owen, Eddie Phillips, Lorraine Rivera, Tracie Horton in sales, food costs, payrolls, miscellaneous expenses and overall restaurant operations. Each Founders Award winner is given a cash award, a personal plaque and a plaque to display in his or her restaurant. Winners’ restaurant teams were also rewarded for their 2012 performance. John Cawthon Meet the Founders Award Recipients: First thought? “I was truly honored.” Senior District Manager (Region #1) Secret to success? “Teamwork and discipline.” Favorite menu item? Original Thickburger Carolyn Williams Senior General Manager (Tramway) First thought? “I can’t wait to let my crew know we won!” Eddie Phillips Secret to success? “We work as a team and pull together. We truly care about each other and believe in our store.” Senior District Manager (Region #2) Favorite menu item? Western Bacon Cheeseburger Secret to success? “I surround myself with good leaders who aren’t afraid of challenges.” First thought? “Wow! I was stunned. I’m still in disbelief.” Favorite menu item? Big Hot Ham & Cheese with Lettuce, Tomato & Mayo 3 | ENTERPRISER Spring 2013 Jackie Scott Lorraine Rivera Stacey Owen Senior General Manager General Manager (Knightdale) Senior General Manager (Dinwiddie) (Pruden Boulevard) First thought? “I felt so many emotions at that moment. I was so excited and happy. It is always a great feeling to know that your hard work is noticed.” First thought? “I was excited for my managers and crew who work hard day-in and day-out.” Secret to success? “Communication, hard work and positive feedback. We make sure that employees are told when they do a great job.” Favorite menu item? Hand-Breaded Chicken Tenders™ First thought? “I was just overjoyed.” Secret to success? “Teamwork and hustle, hustle, hustle. Always wear a smile and say ‘please’ and ‘thank you.’” Favorite menu item? Fried Chicken Wings Secret to success? “Take one day at time; things will come together.” Favorite menu item? Hand-Breaded Chicken Tenders™ Katherine Cooper Tracie Horton General Manager (Stuarts Draft) Senior General Manager (Paintsville) First thought? “We were all very excited!” First thought? “Really?! Yes! I’m so proud.” Secret to success? “My team and I set a goal in January 2012 to improve our contribution every period. We fought hard to achieve this goal every month. Goal accomplished!” Favorite menu item? Hot Ham & Cheese Sandwich Patty Clapper General Manager (Supply) First thought? “Yahoo! Thank God we won the award!” Secret to success? “You have to save and save, every day of the year.” Secret to success? “Working together as a team. We respect one another and work on different areas as a team.” Favorite menu item? Charbroiled Chicken Club Sandwich Favorite menu item? Hand-Breaded Chicken Tenders™ Vicki Messick General Manager (Gloucester) Helen Lockhart General Manager (New Market) First thought? “We did it! Our store has been working toward this goal for most of the year. I was so happy and excited that all of our hard work achieved such a great outcome.” Secret to success? “Customer Service. Apart from great tasting food, it’s what differentiates our store from the rest. It’s what keeps people coming back.” Favorite menu item? Charbroiled Atlantic Cod Fish Sandwich Sabrina Jeffries General Manager (Broad Street) First thought? “I rejoiced! So much joy! I was grateful for all the hard work my team and I did at Broad Street to make this happen.” Secret to success? “Give great customer service all the time. We say all of our ‘thank you’s with a smile.” First thought? “Wow! What a great accomplishment!” Secret to success? “Teamwork and pride. The fact that we have the best district manager around doesn’t hurt either.” Favorite menu item? Hand-Breaded Chicken Tenders™ Continued on next page >> Favorite menu item? Hand-Breaded Chicken Tenders™ and Cinnamon ‘N’ Raisin™ Biscuit ENTERPRISER Spring 2013 | 4 2012 Founders Award Winners & 2013 Best Biscuit Makers, continued Hardee’s at Stonewall Square in Lexington, Va. All four winners will be pictured on the tray liners at Hardee’s restaurants owned and operated by Boddie-Noell Enterprises later this year. Before Jones was announced as the Best Biscuit Maker, each winner was recognized and honored for being a top biscuit maker in the company and rising above the competition. Each winner received a cash prize and a regional award plaque. “We will never replace a real biscuit maker,” Lewis added. Regional Sr. Director David Oakes spoke on Jones’ consistency as a prize-winning biscuit maker and added that, “as great of a biscuit maker as she is, she’s just as great of a person. She’s a great Boddie-Noell employee.” Jones says the key to creating the best Hardee’s Made from Scratch™ Biscuit begins with “taking pride in what you do.” After that, being consistent and “following procedures every day” is key. Jones also noted she has been baking biscuits her whole life. She has worked as a Biscuit Maker for Boddie-Noell for 16 years. A winner from each of the company’s four regions was honored at the banquet at Rose Hill Conference Center. Prior to arriving, no one knew who the Best Biscuit Maker would be. Jones is the only Biscuit Maker to have won the Best Biscuit Maker title three times. “We have some amazing biscuit makers in our company, but Shirley is always one of From L: Hillary Basinger, Shirley Jones, Medora Vicars, Elijah Hoff Biscuit Makers Boddie-Noell Enterprises introduced the idea of the now iconic Made From Scratch™ biscuit to Hardee’s more than 35 years ago. Since then it has become a fixture and customer favorite on Hardee’s and Boddie-Noell restaurant menus. This year the top four biscuit makers were recognized for their consistency and expertise in baking delicious, golden-brown biscuits for Hardee’s customers. Each of the winners had their own secrets to making an award-winning biscuit, but all of them noted the importance of following Boddie-Noell’s biscuit making procedures and most importantly, enjoying the process. Two of this year’s finalists were repeat winners, including the 2013 Best Biscuit Maker, who also won the overall title in 2012 and 2009. The first Boddie-Noell Biscuit Maker Challenge was held in 1983 and has been a tradition the entire company looks forward to since. This year’s competition included more than 800 biscuit makers from Boddie-Noell’s 334 Hardee’s restaurants. Prior to the presentation of the Biscuit Maker Awards, Terry Lewis discussed just how little Hardee’s Made from Scratch™ biscuits have changed since Boddie-Noell introduced them in 1977. 5 | ENTERPRISER Spring 2013 “We’ve had vendors who try to get us to go to a frozen biscuit,” said Lewis, to the obvious dismay, expressed with boos, of those in attendance. “But today Hardee’s biscuits are the best in the business and that’s because they are fresh.” This year Shirley Jones of the Hardee’s at Duke Street in Durham, N.C. was announced as Boddie-Noell’s 2013 Best Biscuit Maker, making her the Champion an unprecedented three times. This year Shirley Jones of the Hardee’s at Duke Street in Durham, N.C. was announced as Boddie-Noell’s 2013 Best Biscuit Maker, making her the Champion an unprecedented three times. In addition to Jones, the three other regional winners were Hillary Basinger of the Hardee’s in Carolina Beach, Elijah Hoff, a 2005 finalist, of the Hardee’s in Timberville, Va. and Medora Vicars of the the best,” said Terry Lewis, Boddie-Noell’s Vice President of Operations for Hardee’s and host of the Biscuit Maker Banquet. “It’s so great to see her standing up here again this year.”Aside from making biscuits, Jones enjoys singing in the choir at church and gardening with her husband. She is also an avid collector of shoes and jewelry who loves to cook. She is currently helping to plan her daughter’s wedding in August. Director John Smith spoke about Hoff’s willingness to be a team player. “Elijah does a great job for us. Not only is he a phenomenal biscuit maker, but he always steps in and does any job we ask him to do.” Hoff has been making biscuits for almost eight years. When he’s not making biscuits, he enjoys playing video games, listening to instrumental music and spending time with his family. Brenda Cherry, Regional Vice President for Boddie-Noell Enterprises, noted the tradition of great biscuit makers in Carolina Beach, making Basinger’s accomplishment that much more impressive. “She is a champ!” Hillary has been making biscuits for about nine years. In her spare time, she enjoys spending time with her nieces, baking, and online shopping. Regional Director Joan Benson noted Vicars’ popularity with customers. “Medora is like a celebrity in Lexington. She’s done amazing work and she represents us so well.” Vicars has been baking biscuits for almost four years. When she’s not at work, she usually is still baking, cooking or cake-decorating. When Terry Lewis announced that the Best Biscuit Maker would soon be revealed, the room quieted to a hush and all the guests looked on in anxious excitement as Tim Lane circled the room searching for the winner. After a few laps around all of the guests, Lane stopped at Shirley Jones, who was announced as the unprecedented three-time Best Biscuit Maker. Jones was overcome with emotion and was speechless. She just beamed and turned to her daughter who declared proudly above the cheering audience, “Mama, I’m so proud of you! I love you!” Hardee’s Made from Scratch™ biscuits, which have been served at Boddie-Noell restaurants since 1977, are an essential part of the restaurant’s menu. In 2012, Hardee’s restaurants owned and operated by Boddie-Noell used 10.3 million pounds of flour and biscuit mix and 830,000 gallons of buttermilk to make the golden brown biscuits; enough flour, mix and buttermilk to fill over 425 tractor-trailers. Meet the Winning Biscuit Makers: Shirley Jones Hardee’s of Duke Street Years with Hardee’s:16 years Favorite Hardee’s Biscuit: Butter Biscuit with Tomato Advice to future competitors: “Do your very best at your job and take pride in what you do.” Fun Fact: She can’t get enough of shoes and jewelry! Hillary Basinger Hardee’s of Carolina Beach, N.C. Years with Hardee’s: 9 years Favorite Hardee’s Biscuit: Chicken Biscuit Advice to future competitors: “Take your time, don’t rush, follow procedures and have fun!” Medora Vicars Fun Fact: Hillary can count to 100 in Spanish. Years with Hardee’s: 4 years Hardee’s of Stonewall Square Favorite Hardee’s Biscuit: Butter Biscuit Advice to future competitors: “Follow procedures and you can’t go wrong. Enjoy what you’re doing. If you don’t enjoy what you’re doing, you won’t make as good of a product.” Elijah Hoff Hardee’s of Timberville, Va. Years with Hardee’s: 8 years Fun Fact: Medora has been cooking and baking since she was old enough to stand in a chair with her Nana. She learned to cook by sight and smell, not time. Favorite Hardee’s Biscuit: Ham and Egg Biscuit Advice to future competitors: “Be quick with your mixing and then treat the dough gently. There’s no need to knead it when a gentle massage will do.” Fun Fact: Elijah has broken several bones, most notably, his collarbone in a bicycle accident. Ironically, he doesn’t consider himself a very active person. ENTERPRISER Spring 2013 | 6 New Kent Winery Gives Back to the Community New Kent Winery is no stranger to events, public and private, commercial and non-commercial. Earlier this year the winery participated in two events aimed at giving back to the surrounding community. T he Jimmy Barrett Golf Tournament has become an annual Richmond event, but this was the first year that New Kent Winery and Viniterra directly participated by hosting the event on-site. Almost 170 golfers gathered on March 1st braving winter weather to help raise money for the Fisher House at McGuire Veterans Administration Medical Center. New Kent Winery’s participation in this charity event helped raise more than $25,000 for the Fisher House, which is a home away from home for the families of veterans receiving care at the VA Medical Center. After a cold day on the course, New Kent Winery was a welcome place for the reception, dinner with complimentary wine and the award ceremonies. This year’s event had a military theme, and several large military flags were displayed in the Barrel Room where dinner was served. More than 160 Scouts and Leaders from 10 different troops camped near the vineyards and competed in tests of skill and endurance. “It took some doing to move some of the stock around in there, but it ended up looking very good, and we served 130 participants in that space,” Mike Bobbitt the Operations Manager at New Kent Winery reports. Photos provided by Aaron Sutten 7 | ENTERPRISER Spring 2013 Earlier this year, New Kent Winery was the location of another community event as the Boy Scouts of America held their annual Heart of Virginia Council Klondike Derby on February 23rd and 24th. The Klondike Derby is a traditional winter skills and camping event that encourages teamwork, problem solving and frontiersman type skills including fire-building, knot tying, and the use of maps and compasses for orienteering. As Spring approached and warmer weather arrived New Kent Winery made plans for one of their own events - the annual Taste of New Kent Festival, which was held this year on May 11th. Look for more in the next issue of The Enterpriser. v The New Outfitters Cottages at Arlington Place When the one small cottage that was available for rent at Arlington Place began being booked for short rentals six to eight times a month, the staff realized the opportunity to create a new product. “When potential buyers wanted to come and discover what Arlington Place is all about, it was very convenient to have them stay onsite in the small cottage we had created and furnished,” Sales Manager, Becca Lang explains. “We realized that if we combined this with the desire we were seeing for buyers to have an affordable second-home option, the solution was to offer more of these smaller cottage homes that owners could invest in and have the opportunity to offset their investment with rental income.” A rlington Place is a waterfront community nestled along Mill Creek and the Neuse River on the inner banks. The neighborhood offers private and community docks, trails, lakes, a park, a community swimming pool and clubhouse. There is also a golf course nearby. It’s all about living an outdoor lifestyle, and there is even a Canoe and Kayak Outfitters Center located inside the neighborhood. The new cottages will be located near the Outfitters Center, thus their name. Above: Arlington Place Community Docks The Tides are Turning After several years of lagging interest in real estate, it seems the market is beginning to rebound. Becca Lang, who has been with BNE Land & Development since 2006 at Arlington Place, says that “the tides are turning, and we are seeing a major shift in interest for homes along the inner banks.” The cottages will be offered in two sizes, 900 square feet, or 1200 square feet. The interior furnishings are described as ‘rustic nautical’ with board and batten walls, stainless steel appliances, custom cabinetry, vaulted bead board ceilings and weathered floors. Outside the front door of the Outfitters Cottages, some of the best of North Carolina lies waiting for enjoyment. The BNE Land & Development staff is to be congratulated on a very creative product solution. v Plans are for up to 8 small cottages to be built, and offered at a low introductory rate, which includes landscaping and interior furnishings. They will be ready to live in, including linens on the bed, and dishes in the cupboard! The first of eight was completed in early April and is available for rent, or sale, now. Above: The Arlington Place Outfitters Center. Left: The first of 8 small cottages to be built near the Outfitters Center. ENTERPRISER ENTERPRISER Spring Fall 2013 2012 | 8 9 13 Years and Still Growing! Highway Diner in Rocky Mount has biggest sales week ever before the travel season even starts. . . and amidst highway construction chaos. T he Highway Diner is about mid-way through its 13th year of operation and the area surrounding it has changed a lot since it opened in the Fall of 1999. This shiny diner in Rocky Mount is currently surrounded by ongoing road construction as Winstead Avenue undergoes expansion from a four-lane highway, to a six-lane thoroughfare. Manager Gail Sawyer explains that “We are quite busy. The construction does not seem to have hurt business, and of course in the long run will help us.” Apparently in this case, 13 might be a very lucky year, though we all know luck is actually when preparation meets opportunity. With all the changes, there’s one thing that has not changed at The Highway Diner; it’s a dedicated staff who is always prepared to serve up good food and hospitality – and that’s an opportunity for our employees and our customers! It’s not just the roadways that have changed around the restaurant. The Highway Diner is now surrounded by hotels providing summertime travelers a convenient place to stop for the night. The Highway Diner sits just off I-95 and Highway 64, and a large percentage of sales each year come during travel season which is between May and August; yet this year in early March the restaurant had its biggest sales week to-date. Seems that in addition to travelers, the diner also has a very loyal local following! We Love Making Customers Happy “M y husband & I visited Hardee’s located on Hwy. 70 in Clayton NC. It may sound weird but the visit was for our 16th wedding anniversary dinner. When we married back in 1997, we were young and poor; Hardee’s had a deal on Hot Ham & Cheese sandwiches (2 for $2) so our wedding dinner was at Hardee’s. Every year we find a Hardee’s and celebrate our anniversary in style. Although we have more money and a few more wrinkles, we still enjoy our Hardee’s Hot Ham & Cheese sandwiches every year! This anniversary was very special as this particular restaurant was super clean, super quiet, dimly lit and the workers were extra pleasant. It From L: Shawn Leonard, Gwen Jenkins (GM) and TJ Tyree, Hardee’s of Clayton, NC 9 | ENTERPRISER Spring 2013 was as if they knew why we were there and cleared out the dining room and lowered the lights and music just for us. The young man at the counter was very nice, very polite and even though he had no idea it was our anniversary he made us feel special. ” Thank you, Christine Stilley, NC Within Range: Rose Hill Conference Center’s Sporting Clay Range Renovated and Ready for Spring The Sporting Clays Range is always a busy place, throughout the week and especially on weekends, but this year the facility is even busier, and more abuzz than usual. The Carolina Clays competition, the state championship for scholastic clay targets was held there in late April with high Larry Corbett, Rose Hill Farm Manager and 2011 Veteran World Champion Sporting school and collegiate Clay Shooter. teams from around the state showing off their skills. “When a The roof replaced, shiny new kid makes a commitment to something, aluminum siding installed, somebody has to make a commitment internal remodeling and fresh alongside them,” proclaims Larry Corbett, paint inside and out. As Spring who knows a thing or two about commitment and championships. He’s a longtime brings renewal all around the champion sporting clay shooter, who was the grounds of Rose Hill Conference Center, the Sporting Clays Range Veteran World Champion in 2011, but Larry is more interested in talking about the young also gets a crisp new look as 2013 swings into full gear on this students he coaches than talking about himself. “We have a team here at Rose Hill, working farm and conference and other teams that come here to practice a lot. I want to help those young people take their dedication and commitment to this sport as far as they want to carry it.” Larry is not a man who is quick to talk about himself or his achievements, but he did mention that after the tournament he would be headed to San Antonio, Texas to compete as part of team USA in the 2013 World English Sporting Clays Championship. He’s moved into a new category, at age 66, competing in the Super Veterans Category. “Make sure you put that part in there,” he jokes and when commended for reaching this new competitive status he laughs and says, “Well, I guess I’ve just outlived the competition.” Larry has been the Farm Manager at Rose Hill for thirty-three years. He starts his days at dawn, and is often still onsite beyond dusk. “There have been a lot of changes and improvements since I first started here,” he says “but one thing has not changed, our goal to be a successful working farm.” Larry Corbett has a great habit of meeting and exceeding goals. He makes it seem as if all possibilities are within range. center. When we think about Rose Hill Conference Center most of us immediately get an image of the historic manor house, or perhaps a romantic scene featuring a glowing bride and groom, since the facility has become one of the most sought after wedding venues in the area. Rose Hill Conference Center is also the site of many BNE corporate meetings, as well as a meeting site for many other businesses. A short walk from the Manor House leads you to the Sporting Clays Range, which recently underwent what Farm Manager Larry Corbett referred to as a “facelift.” “It was starting to get shabby, so we spruced it up,” he states matter-of-factly. “The sporting clays facility is a great place for teambuilding events as part of corporate meetings, and clients who come here for other reasons are very interested to learn of it. Likewise, I’ve met a lot of individuals who come on-site for the Sporting Clays Range and are surprised to learn of all the other offerings we have here at Rose Hill Conference Center. It’s a win-win for us, and for our clients,” says Walter Marrotta, General Manager of Rose Hill Conference Center. ENTERPRISER Spring 2013 | 10 Anniversaries 20 Years Jessica Criger Hardee’s of Norfolk Industrial Park Norfolk, Va Carole Driebelbis Hardee’s of Nine Mile Road Highland Springs, Va Gerald Stone Hardee’s of Chatham Chatham, Va Margaret Wilson Hardee’s of St. Paul St. Paul, Va Kina Cousar Hardee’s of Kannapolis #1 Kannapolis, Nc Gwen McIntyre Tashuia Williams Hardee’s of U. S. 117 Wilmington, Nc Salvacion Campbell Hardee’s of Hollins Rd. Roanoke, Va Tylisha Stevens Hardee’s of South College Road Wilmington, Nc Robin Wilson Hardee’s of Research Triangle Park Durham, Nc Barbara Coble Hardee’s of Hillsville Hillsville, Va Linda Barlow Hardee’s of Salem #2 Salem, Va Jeanne Osborne Hardee’s of Lebanon Lebanon, Va Region 2 District Manager Mary Knight Hardee’s of Wellons Village Durham, Nc Juanita Tennessee Hardee’s of Roanoke Rapids #2 Roanoke Rapids, Nc Melissa Stevens Hardee’s of Lebanon Lebanon, Va 25 Years Brenda Burgess Hardee’s of Hemingway Hemingway, Sc Dezirae Dennis Hardee’s of Cumberland Mills Fayetteville, Nc Timothy Fields Hardee’s of Lebanon Lebanon, Va Judy Flinchum Sylvia Gray Hardee’s of Roanoke Rapids #2 Roanoke Rapids, Nc Cheryl Hannah Hardee’s of Kingstree Kingstree, Sc Thomasine Jones Hardee’s of Saluda Saluda, Va Lee Logan Letha Rush Hardee’s of Chatham Chatham, Va Hardee’s of Luray Luray, Va 11 | ENTERPRISER Spring 2013 Hardee’s of Radford #2 Radford, Va Charlene Godsey Region 4 District Manager 25 Years, continued BODDIE-NOELL ENTERPRISES, INC. Rocetta Russell Sonya Smith Hardee’s of Indian River Rd. Hardee’s of Emporia Virginia Beach, Va Emporia, Va Larry Williamson Home Office Sr. Director Human Resources THANK YOU FOR ALL YOU DO! 30 Years Carol Bell Hardee’s of Supply Supply, Nc Anita Huffstetler Region 4 District Manager J.P. Bergin Region 1 Field Engineer Tammy Chambers Region 2 District Manager Rita Chappell Home Office Receptionist Tarlton King Hardee’s of Ashland Ashland, Va Rita Richert Jackie Robertson Hardee’s of Kinston Pointe Hardee’s of Tanglewood Kinston, Nc Roanoke, Va Karen Deshazor Hardee’s of North Danville Danville, Va ENTERPRISER Spring 2013 | 12 Anniversaries 35 Years Brenda Cherry Region 1 Vice President 40 Years Theresa Henry Hardee’s of Mercury Blvd. Hampton, Va Elizabeth Ingram Hardee’s of Barnwell Barnwell, Sc Angela Maxwell Home Office Ops. Project/Program Mgr. MAKING BNE A BETTER PLACE SINCE 1973 Phyllis Hardee Home Office Director of Software Developmemt “I can’t believe it has been 40 years! Boddie-Noell is such a great company because they truly care about their employees. They have given me the opportunity to grow both personally and professionally. Thank you BNE!” 13 | ENTERPRISER Spring 2013 Carolyn Harris Hardee’s of Tidewater Drive #2 Norfolk, Va Margaret Harris Hardee’s of Mechanicsville Pike Richmond, Va Jerry Miller Region 1 District Manager “I started working for Hardee’s at age 19. I mostly worked breakfast shift, from the start of it, to the big biscuit breakfast business that it is today. I would like to think I have been a dedicated employee, I have been here through all the changes. I’ve met many interesting customers, including a Titanic survivor who was a regular customer for many years. But mostly, thank you BNE for giving me my first opportunity.” “I have really enjoyed working for the company all these years and with Nick and Mayo Boddie. I worked with Mayo Boddie, Jr. and Bill Boddie when they first started out; we had a good time.” “Its been a fantastic 40 years working for a great company that really believes in people. It is gratifying to see an employee start off as a regular employee and work their way up through the company and you see them achieve their goals of becoming GM or even DM. That is what makes the job most satisfying.” Homefront Mike Dabney Retires After 32 Years Mike Dabney was recently honored upon his retirement March 29, 2013 from Boddie-Noell Enterprises at the Region 3 operations meeting. He spent his entire career of almost 32 years in Region 3 as a Service Technician. Mike and his wife, Joy reside in Chesterfield, Virginia where he plans to hunt, fish and spend time with his wife, 3 children and 4 grandchildren. Rick Hammock, Director of Facilities Management stated “We sincerely appreciate Mike’s many contributions over the years; he is a fine person and dear friend.” L: Greg Ferrell, Regional Facilities Manager presenting plaque to (Right) Mike Dabney, Region 3 Service Technician. Home Office Security Enhancements Since opening our first restaurant over 50 years ago, family has always been a part of who we are and what we represent. Here in the Home Office we have always enjoyed an environment of camaraderie and fellowship. On most any day you can see families sharing lunch together or employees meeting with guests and vendors in the cafeteria. The safety and security of all employees and their guests has always been and will continue to be a priority. Recent events have caused us to pause and evaluate our security procedures here at the office. Below are a few of the changes we have made which have allowed us to make our building a safer and more secure environment for all. Visible identification badge for all employee and guests • Every employee is required to have their picture ID badge visible at all times while in the building. • Visitors (including those from the field) are required to check in at the switchboard where they will receive a temporary badge. • Guests will be accompanied at all times by the Home Office representative they are visiting. Increased physical security throughout Building • Additional cameras and door security have been added. Updated security protocol • Implemented guidelines on how to respond and handle specific situations should they occur. These are just a few of the changes we have made and at the end of the day it brings us right back to our Vision & Values. Simply Doing What is Right. The safety and security of our employees and guests is a priority and is unquestionably the right thing to do. Welcome The Boddie-Noell family extends a warm welcome to award winning Chef, Michael J. Pupillo, as the new Executive Chef at Rose Hill Conference Center. Michael is a graduate of the Culinary Institute of America in Hyde Park, NY. He has been the owner and operator of his own restaurant, Andréa’s in Babylon, NY, and has also served as the Banquet Sous Chef Trainer at the Ritz Carlton in Palm Beach, Florida. Most recently Michael was the AM Sous Chef & Trainer at the Washington Duke Inn & Golf Club in Durham, NC. We are excited to have Michael as part of our team. MICHAEL Pupillo Rose Hill Conference Center | Executive Chef ENTERPRISER Spring 2013 | 14 Homefront BNE Helping Hands Program During the year, remember to “lend a helping hand” to your fellow employees who may be experiencing hardship. By contributing to the BNE Helping Hands Program, you can provide financial assistance to BNE employees during times of personal crisis. Remember, contributing to the fund is easy through payroll deduction and your contributions are tax deductible. To obtain an enrollment form, simply ask your General Manager, or contact Nanette Herbert (ext. 1439) in the Home Office. T he BNE Helping Hands Program is an employee assistance fund that provides financial assistance to BNE employees in time of need. It is designed to assist employees who may be experiencing an unforeseen personal crisis such as an acute illness, natural disaster, fire or flood. For questions please call the BNE Helping Hands Program at 252-937-2800, ext. 1206. For a BNE Helping Hands Program Assistance Application, contact your District Manager or the BNE Helping Hands Program Coordinator at the number above. M Mrs. Thelma Ricks Thelma Ricks (on left) receiving her anniversary gift from Dolores Schaffner. In a devastating turn of events, Ms. Thelma Ricks passed away of a heart condition just minutes after being honored for more than 33 years of service with BNE at the District I annual meeting in Lumberton last September. Thelma was a Senior General Manager at the Hardee’s of Cumberland Mills until her retirement. Dolores Schaffner her District Manager emphasized how caring Thelma was to all those around her. “If you needed her, Thelma would make time for you.” Thelma will be missed by many. 15 | ENTERPRISER Spring 2013 How May We Serve You? differently. The burden can be large or small, but most importantly there is no issue that is too large or too small to receive the assistance and care of a chaplain. From L: Matt Childress, Matt Baldwin, Dave Simon, George Nelson, Dan McKenney, Scott Frary I n Galatians 6 the Bible tells us to carry our own load and to help bear one another’s burdens. A burden is the thing in life that is over and above our regular day in and day out responsibilities. Burdens include things like the death of loved ones, cancer, financial stress, divorce, rebellious kids; the list could go on and on. Sometimes the burden can be that we just get so many day in and day out responsibilities that we become overwhelmed. Eventually, everyone will have burdens to carry. Boddie-Noell has been building a team of chaplains to provide that kind of care. The Boddie-Noell chaplain team includes Matt Childress in Virginia Beach, VA, Scott Frary in Richmond, VA, Dave Simon in Roanoke, VA, George Nelson in Wilmington, NC, Matt Baldwin in Rocky Mount, NC and Dan McKenney in Greensboro, NC. This team works together to serve you 24 hours a day, 7 days a week; covering the BNE family in person and by phone. In addition, the team has access to a network of over 140 chaplains in 40 states to care for you. In a world with a lot of responsibilities, challenges and burdens it is good to know someone cares. BNE believes in people. Your chaplain team is just one way they show it. So, how can we serve you? Chaplains exist to help bear the burdens. We come alongside people and, with their permission walk through crises. Everybody experiences different burdens and everybody experiences burdens Ministry in a Minut Ministry John 13:35 (NASB) By this all men will know that you are My disciples, if you have love for one another.” 35”(A) in a Minute Shared thoughts from your ministry team The Bible tells us that the greatest and most important commandment is to love God first and the second is: “You shall love your neighbor as yourself.” (Mat. 22:37). When we walk in a loving and caring relationship with God’s people, the testimony to the world is profound. Ask God to give you a heart and desire to gather with and invest in the lives of His children. ENTERPRISER Spring 2013 | 16 Homefront Running for Rescue: Brian Milburn Believes in Second Chances On Saturday April 6th, 2013 Brian Milburn met his goal of running a half marathon in under two hours. His wife Shelley was waiting on him at the finish line. Behind her pink sunglasses, her eyes were shiny with tears from an emotional mix of pride, relief and gratefulness. T his scene was not unlike a hundred others that took place on that beautiful Spring morning, except Brian Milburn is a heart attack survivor. Brian turns 35 in June. He was only 32 when he suffered a heart attack in July of 2010, while out on an early morning run. “At that point I was a casual runner, averaging about 3 or 4 miles a couple of times a week. That morning I felt like my chest was cramping. I was about 100 yards from the house when I finally realized something was very wrong. I made my way back home to lie down, thinking if I just lay there and relaxed for a while that it would go away.” It didn’t. Brian’s wife drove him to the emergency room, but his symptoms were misleading and not immediately recognized as a heart attack. His blood pressure was normal; he was nauseous. The first diagnosis indicated gastrointestinal issues and he was preparing for an endoscopy when his blood tests came back from the lab indicating that the problem was heart related. “It’s almost cliché to say, but of course this changed my attitude and outlook on life tremendously. I don’t take things for granted anymore. This was so totally unexpected, and it taught me that we are all vulnerable and that we need to appreciate every little thing that comes along every day.” – Brian Milburn A heart catheterization conducted at Wake Med indicated blockages created from pieces of plaque that had broken loose and lodged in his arteries. Three stints were immediately placed. “The doctors explained to me that because I was already a runner and in relatively good physical condition that the damage I incurred from this event was much less than it could have been. I don’t completely understand it, but somehow my collateral arteries were 17 | ENTERPRISER Spring 2013 able to keep some blood flowing and Brian has worked for BNE for a decade, and is currently the this minimized Network Manager in the Technical Services Department at the home office in Rocky Mount. the long term effects from my heart attack,” Brian explains. Brian was cleared to return to work within two weeks of his heart surgery, and within six months he was cleared to begin a full exercise regimen. “I had always had the goal of running a marathon some day, so I started with running a few 5K and 10K races, then I ran a 10 mile trail race in October of 2011. I just kept slowly building up, and in April of this year I ran my first half-marathon and now I’m training for a full marathon hopefully later this year.” Brian also shares with his wife Shelley a passion for animal rights. In fact, when he’s not working, or working out, you’ll find him diligently focused on the non-profit animal rescue organization he and his wife founded and operate together. It’s called “Promoting Animal Welfare in North Carolina, or PAWNC. “I actually raised $500 for PAWNC from sponsorships related to the half marathon.” Brian Milburn got a second chance, and now he and his wife are dedicated to giving dogs and cats a second chance by helping find homes for them, and sometimes driving them great distances to a new adoptive family. Brian understands a little about going the distance, and he notes that one of the most unexpected outcomes of the health crisis he survived was how caring his co-workers, families and friends were. “I had no idea how much people cared about me, and this has been a lesson for me to make sure I notice all the little things that really matter everyday.” Loss Prevention & Safety “Serving” the Security Customer | by Ted Polensky, Director of Loss Prevention, CFE At Boddie-Noell, we pride ourselves on the service we provide. Without good service, our business can suffer. Although the Loss Prevention Department does not work with our guests in the restaurants on a daily basis, our main focus is servicing those who do. You! Loss Prevention has the task of helping each of you keep the various security related products and services running smoothly. We realize that all the bells and whistles are nice but if they are not functioning, they do you no good. There are a couple of different types of security related items that can affect each of you; they include Services & Equipment. utilize to make your restaurant more secure. When there are issues, Loss Prevention will help to troubleshoot the problem and set up service if needed. The important thing to remember is to call Loss Prevention and not the provider. This is done to ensure the most rapid response; however, if you are trying to add or delete a manager’s alarm code, contact your District Manager and they can take care of this request. Services Services include items such as your alarm system and in some cases, security guards or an armored car. All are services that we Equipment Security equipment can vary from restaurant to restaurant just like services but occasionally repairs are needed. Such Ted Polensky items include but are not limited to the safe, camera system, or back door alarm. In any regard, call Loss Prevention first. Again, most of the time we can troubleshoot the problem for you. Whether it is a service or equipment related problem, we understand the urgency and are here to help. Do not hesitate to call me at ext. 1266, Holly Kea at ext. 1515 or Curt Wainwright at ext. 1579. ///////////////////////////////////////////////////////////////// Take Time for Safety | by Larry Williamson, Senior Director of Human Resources It is not uncommon for us to receive an accident investigation that states the accident was due in part to the individual rushing, not taking their time, or not paying attention. While these are never the sole cause of the accident, we do know that not taking our time or not paying attention to what we are doing are contributing factors. Larry Williamson Yes, we do work in a “quick service environment,” but increased speed should never take priority over an increased risk of injury. We can provide speed of service and yet do so in a safe manner. Do your job right, always taking the time to do it safely, and do not hesitate to remind others around you to do the same thing. Should there be an accident, then we need to take the time to complete a thorough accident investigation; we just don’t document what we are told. An appropriate response to being informed about an accident might sound like this, “I’m sorry to hear this happened. Let’s go take a look at the scene and have you explain exactly what you were doing and show me how this accident occurred.” We have to know what happened in order to take the steps to prevent it from occurring again. Accidents do not need to happen. With us all working together, we will create the safest possible environment for everyone. ENTERPRISER Spring 2013 | 18 BNE Supports Special Olympics As most of you may know, Boddie-Noell has been one of the largest on-going supporters of the Virginia Special Olympics for over 30 years. Our support of these special athletes does not end there. For over 20 years Boddie-Noell Home Office employees have volunteered their time and talents to assist in various sports venues with the Nash-Rocky Mount Special Olympics. For the past several years BNE has supported these athletes by hosting the Softball Throw. We are all fortunate to be part of a company that not only recognizes the needs, but encourages its employees to actively and personally support such wonderful activities. We join together in celebrating these special athletes.
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