Harvest Education Technical College CRICOS Code

Harvest Educa tion Technical College
v10.11.2014
© Harvest Education Technica l College
CRICOS Code : 03243A
RTO Code: 31671
Harvest Educa tion Technical College
CRICOS Code : 03243A
RTO Code: 31671
Embrace Knowledge and Wisdom
Harvest Education Technical College
STUDENT HANDBOOK
Dear Student,
Thank you for your interest in studying with Harvest Education Technical College. We
welcome you and look forward to assisting you with all the important aspects of your
studies with us.
This booklet has been prepared to provide information regarding a range of matters
relevant to your studies at HETC and to make the transition as smooth as possible.
Note that all reference to specific policies can be found on our website
www.hetc.edu.au.
In the event that any of these matters need clarification, please do not hesitate to speak to a
member of staff at any time. For your reference, HETC staff members are listed on our
website and throughout this handbook.
You may be assured that we are fully committed to ensuring that your studies with us are
both successful and enjoyable.
Yan Chen
Chief Executive Officer
v10.11.2014
© Harvest Education Technica l College
Harvest Educa tion Technical College
CRICOS Code : 03243A
RTO Code: 31671
TABLE OF CONTENT
How to Apply ........................................................................................................................................1
When should I apply? ....................................................................................................................................... 1
Step 1: Appl y ................................................................................................................................................... 1
Step 2: Your application is assessed................................................................................................................... 2
Step 3: Accepting your offer ............................................................................................................................. 2
Step 4: Confirmation of Enrolment (For International Students Only)................................................................. 2
Step 5: Planning your arrival............................................................................................................................. 2
Step 6: Begin your studies ................................................................................................................................ 2
Enrolment............................................................................................... Error! Bookmark not defined.
Enrolment Deadlines ......................................................................................... Error! Bookmark not defined.
Continuity of Enrolment .................................................................................... Error! Bookmark not defined.
Student Username and Password Accounts............................................................................................3
Students which wish to bring school-aged dependants in Australia while they are studying ....................3
Entry Requirements ..............................................................................................................................4
Certificate III in Business Administration, Certificate IV in Small Business Management, Certificate IV in
Human Resources, Certificate IV in Training and Assessment, Certificate IV in Massage Therapy Practice ......... 4
Diploma of Human Resources Management, Diploma of Business, Diploma of Marketing, Diploma of
Management, Diploma of Remedial Massage .................................................................................................... 4
Diploma of Business and Commerce Studies ..................................................................................................... 4
Diploma of Interpreting (Mandarin & English - NAATI Approved) .................................................................... 4
Vocational Graduate Certificate and Graduate Diploma of Management ............................................................. 4
Advanced Diploma of Management .................................................................................................................. 5
Certificate I in Spoken and Written English ....................................................................................................... 5
Certificate II in Spoken and Written English...................................................................................................... 5
Certificate III in Spoken and Written English .................................................................................................... 5
Certificate IV in Spoken and Written English - Further Studies and Employment................................................ 5
Pathways at HETC ...............................................................................................................................6
Pathway to University Entrance for Diploma Graduates (e.g. Diploma of Marketing, Management, Business,
Human Resources Management and Business and Commerce Studies)............................................................... 6
Nationally Recognised Courses at HETC ..............................................................................................7
Certificate III in Business Administration (BSB30412) .................................................................................. 7
Certificate III in Floristry (SFL30110) ............................................................ Error! Bookmark not defined.
Certificate IV in Small Business Management (BSB40407) ........................................................................... 8
Certificate IV in Human Resources (BSB41007) ............................................................................................ 9
Diploma of Business (BSB50207): ................................................................................................................ 10
Diploma of Marketing (BSB51207): ............................................................................................................. 12
Diploma of Management (BSB51107): ........................................................................................................... 13
Diploma of Interpreting (PSP52412) ............................................................................................................... 14
Diploma of Human Resources Management (BSB50607): ............................................................................... 15
Advanced Diploma of Management (BSB60407): ........................................................................................... 16
Diploma of Business and Commerce Studies (39277QLD): ............................................................................. 17
Vocational Graduate Certificate in Management –Learning (TAE70210): ......................................................... 19
Vocational Graduate Diploma in Management - Learning (TAE80210): .............. Error! Bookmark not defined.
Certificate IV in Massage Therapy Practice (HLT40312): ................................................................................ 21
Diploma of Remedial Massage (HLT50307):................................................................................................... 23
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Certificate I in Spoken and Written English (10362NAT): ................................................................................ 25
Certificate II in Spoken and Written English (10363NAT):............................................................................... 26
Certificate III in Spoken and Written English (10364NAT): ............................................................................. 27
Certificate IV in Spoken and Written English – Employment (10366NAT): ...................................................... 29
Certificate IV in Spoken and Written English – Further Studies (10365NAT):................................................... 30
Certificate IV in Training and Assessment (TAE40110): .................................................................................. 31
Academic Issues ................................................................................................................................. 32
Unit Selection ................................................................................................................................................ 32
Drop/Add or Change Units ............................................................................................................................. 32
Access and Equity Policy................................................................................................................................ 33
Recognition of Prior Learning (RPL) .................................................................................................. 34
Credit Transfer ................................................................................................................................... 34
Refusal and Cancellation of Enrolment ............................................................................................... 35
Statement of Academic Record ............................................................................................................ 35
Award ............................................................................................................................................................ 35
Statement of Attainment ................................................................................................................................. 35
Examinations...................................................................................................................................... 35
Supplementary Examinations .......................................................................................................................... 36
Deferred Tests and Examinations .................................................................................................................... 36
Payments............................................................................................................................................ 36
Fees and Charges............................................................................................................................................ 36
Management of pre-paid fees (fees paid in advance) ........................................................................................ 37
Other Charges ................................................................................................................................................ 37
Payment Methods ........................................................................................................................................... 37
Interruption of Studies ........................................................................................................................ 37
Student Code of Conduct..................................................................................................................... 38
Academic Conduct – Intervention Strategy .......................................................................................... 39
Breaches of Code of Conduct .............................................................................................................. 39
Disciplinary Procedures ..................................................................................................................... 40
Disciplinary Appeal Process ............................................................................................................... 40
College Attendance Rules ................................................................................................................... 41
Modes of Study ................................................................................................................................... 41
Class .............................................................................................................................................................. 41
Homework ..................................................................................................................................................... 41
Distance Education / Online Learning ............................................................................................................. 42
Support and Counselling Services ....................................................................................................... 42
English Development Program (EDP) ............................................................................................................. 43
Individual Assistance ...................................................................................................................................... 43
Welfare, Language and Cultural Assistance ..................................................................................................... 43
Developing Academic Writing Skills............................................................................................................... 44
Communication .................................................................................................................................. 44
HETC’s emailing system ................................................................................................................................ 44
Change of Address/Email ............................................................................................................................... 44
Homestay accommodation .................................................................................................................. 45
Other accommodation options ............................................................................................................ 46
Assessment and Examinations – Rules and Guidelines......................................................................... 46
HETC Plagiarism Policy .................................................................................................................... 48
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Grades ............................................................................................................................................... 48
Academic Progress ............................................................................................................................. 53
Progress Requirements ................................................................................................................................... 53
Additional Poor Progress Intervention ............................................................................................................. 54
Issuance of Qualifications and Statements of Attainment ..................................................................... 54
Campus Facilities ............................................................................................................................... 55
Internet and Computer Room - Terms and Conditions ...................................................................................... 55
Fire Regulations and Evacuation Procedures ................................................................................................... 55
General Information ........................................................................................................................... 56
OSHC ............................................................................................................................................................ 56
Making a claim .............................................................................................................................................. 56
Public Transport ............................................................................................................................................. 56
Taxis .............................................................................................................................................................. 56
Private Transport ............................................................................................................................................ 57
18+ Card ........................................................................................................................................................ 57
Tax File Number (TFN) .................................................................................................................................. 57
Immigration ................................................................................................................................................... 57
Work permit ................................................................................................................................................... 57
Under 18 Welfare Arrangements ..................................................................................................................... 58
Complaints and Appeals Policy........................................................................................................... 60
Refund Policy ..................................................................................................................................... 62
Overseas Student Health Cover (OSHC) Refund Policy ................................................................................... 64
Airport pickup refunds.................................................................................................................................... 64
Liability.............................................................................................................................................. 65
Education services for overseas students (ESOS) framework ............................................................... 65
Estimated Living Expenses.................................................................................................................. 65
Contacts ............................................................................................................................................. 67
APPENDIX ........................................................................................................................................ 68
Attachment 1: ORIENTATION CHECKLIST ................................................................................................. 68
Attachment 2: Floor Plan for Sunnybank ......................................................................................................... 69
Attachment 3: Floor Plan for City Campus (Level 8, 138 Albert Street, Brisbane)............................................... 1
Attachment 4: Facilities at HETC Sunnybank and City .................................................................................... 68
Attachment 5: More information on Sunnybank Location ................................................................................ 69
Attachment 6: Emergency Numbers: ............................................................................................................... 70
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How to Apply
When should I apply?
You should apply as soon as possible.
 Some courses have a quota on admissions. Once this quota has been reached, places
are no longer offered in that intake.
 International Students: You should keep in mind your student visa application’s
duration. Depending on your country of residence this can take up to or even more
than six months to be granted.
Step 1: Apply
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To apply for a HETC program, you must complete an enrolment form in full, and
sign it as being correct. Domestic and international enrolment forms can be
downloaded from www.hetc.edu.au under ‘FORMS DOWNLOAD’.
Domestic Students: You can also apply online via HETC’s online application
service. Click ‘Apply Now’ on www.hetc.edu.au.
International Students: There is a $200 enrolment fee for applying directly to
HETC for admission to a course. This fee is subject to change throughout the year.
Please contact us to confirm this fee.
All course fees will be stated on the Tax Invoice included with a student’s Letter of
Offer. If the student chooses to accept the offer by the stated date on the Letter of
Offer, then course fees will not change during the student’s course. However, if the
student does not accept and make a full payment before the required date then fees
are subject to change during the year.
International Students: You will also have to obtain Overseas Student Health
Cover (OSHC) for the duration of your studies. This fee is not included in the
previously mentioned course fees. OSHC fees vary depending on the duration and
type of cover; you can obtain a quote from BUPA, HETC’s preferred provider, via
https://www.bupaoshc.com/pricing/quote_price/.
International Students: Ensure that you have all of your academic transcripts, and
all other supporting documentation certified as true copies and translated into
English by a qualified translator. If you do not complete your application in full or
do not submit sufficient supporting documentation you may be awarded a
conditional letter of offer. If this is the case, you will be required to provide the
information or supporting documentation missing from the original application.
Once HETC receives the complete information, your application will be assessed
and if successful you will be awarded an unconditional offer or confirmation of
enrolment.
Submit your application form along with all required documentation to HETC
directly, or through one of our partner agents.
All prospective students must refer to the applicable HETC Refund Policy. The
current policies for International Students and Domestic Students paying via
VET FEE-HELP can be found on www.hetc.edu.au, under the ‘Admissions’
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heading.
Please read this Student Handbook and HETC’s Policies and Procedures thoroughly
before signing your Accept an Offer form as they contain very important
information that you will need during your time at HETC.
Step 2: Your application is assessed
HETC will assess your application. You will be notified of the result of your application. If
successful, you will receive:
• A Letter of Offer outlining your course details (start date, duration, location etc.);
• A Tax Invoice outlining the fees you must pay, due dates, and payment options;
• An Accept an Offer form and instructions for accepting your offer;
• Eligible domestic students only: A partially pre-filled Request for VET
FEE-HELP assistance form;
Step 3: Accepting your offer
In order to accept your offer of a place with HETC, complete and sign the Accept an Offer
form, and return it together with payment for the fees due in advance (if required). This
will secure your place at HETC. You should accept your offer as soon as possible after
receiving your Letter of Offer – if you leave it too late there may be no places left. Refer to
your Letter of Offer for deadlines.
Eligible domestic students only: If you are paying via VET FEE-HELP, you must also
complete and return the Request for VET FEE-HELP assistance form.
Step 4: Confirmation of Enrolment
HETC will send you a Confirmation of Enrolment (CoE) certificate. International students:
will need this in order to apply for an Australian student visa.
Step 5: Planning yourarrival
Arrangement of travel to Australia is your responsibility. Note that if you are under 18
years of age, please see HETC’s Homestay application and information (available on the
‘Forms Download’ page of www.hetc.edu.au). If you apply to live with a Homestay, the
Homestay family will arrange for an airport pickup. Note that fees do apply for
Homestay services and will vary throughout the year. Please contact your campus
([email protected] or [email protected]) for more details.
Step 6: Begin your studies
Before your course starts, you will receive information about your orientation and/or online
login details, depending on how you are studying with HETC (in-class or online).
In-class students: At your orientation, HETC will help you familiarise yourself with
HETC’s policies, procedures, courses and facilities. Please bring this student handbook
with you when you attend the orientation. The details of your orientation will be sent to you
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10-14 days before your course start date. If you do not receive details of your orientation on
time, please contact your campus.
Online students: You will be sent a link to our Online Students Guide, which will contain
everything you need to know about accessing your course materials, submitting assessment,
and getting support while you study. Of course, if you need extra support, you can always
contact us directly.
Continuity of Enrolment
Enrolment of a current student is terminated if:
• The student notifies HETC that he/she wishes to terminate their enrolment by completing
the necessary form(s);
• The student withdraws from all subjects/units enrolled in a study period;
• The student has completed all requirements of a course and is eligible to graduate.
Student Numbers and Online Portals
You will be allocated a student number when you enroll. This number will be included in
your Letter of Offer. You will need your student number for identification at exams, for
submitting assessment, and for other important matters, so don’t lose it!
You will also be given your login details for our Student Portal and (if you are studying
online) our MyCourse portal.
The Student Portal is where you can find course schedules and timetables, unit results,
college announcements, and other important information. Please check it regularly.
The MyCourse portal is for students studying online, and enables you to download and
view course materials, submit your assessments, check your feedback from trainers, and
communicate with your trainers and other online learners.
Students which wish to bring school-aged dependants in
Australia while they are studying
If international students have any school-aged dependant(s) and bring them to Australia
while studying, the school-aged dependant(s) will have to attend school, either public or
private. These schooling services are not free and will incur fees.
The names, locations and websites of schools available in Brisbane can be found on the
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Australian Schools Directory website.
Course Entry Requirements – International Students
Certificate IV in Massage Therapy Practice, Diploma of Remedial Massage
 IELTS (or equivalent) score of 4.5 (overall)
 Year 10 (or equivalent) qualification
 Certificate IV in Massage Therapy Practice (or equivalent) required for Diploma of
Remedial Massage
 18 years old or above
Certificate III in Business Administration, Certificate IV in Small Business
Management, Certificate IV in Human Resources, Certificate IV in Training and
Assessment,
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IELTS score of 5
Year 10 (or equivalent) qualification
18 years old or above
Diploma of Human Resources Management, Diploma of Business, Diploma of
Marketing, Diploma of Management
 IELTS (or accepted equivalent) score of 5, with no component lower than 4.5
 Year 11 (or equivalent) qualification
 18 years old or above
Diploma of Business and Commerce Studies
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IELTS (or accepted equivalent) score of 5.5 with no component lower than 5
Year 12 (or equivalent) qualification
18 years old or above
Diploma of Interpreting (Korean & English; Mandarin & English - NAAT I
Approved)
 IELTS (or accepted equivalent) score of 6 with no component lower than 5.5 and
listening and speaking components no lower than 6
 Year 11 (or equivalent) qualification
 18 years old or above
Vocational Graduate Certificate and Graduate Diploma of Management
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IELTS (or accepted equivalent) score of 6 with no component lower than 5.5
Bachelor qualification or equivalent OR more than two years of full-time
managerial work experience, but without a formal qualification.
Above 18 years of age
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Advanced Diploma of Management
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IELTS (or accepted equivalent) score of 5.5 with no component lower than 5
Year 11 (or equivalent) qualification
BSB51107 Diploma of Management or other relevant qualification(s) OR
substantial vocational experience in management, but without a formal qualification
18 years old or above
Certificate I in Spoken and Written English
 No English skills required
 15 years old or above
Certificate II in Spoken and Written English
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IELTS (or accepted equivalent) score of 3 OR Completed Certificate I in Spoken
and Written English
15 years old or above
Certificate III in Spoken and Written English
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IELTS score of 4.5 (or accepted equivalent) OR completed Certificate II in Spoken
and Written English
16 years old or above
Certificate IV in Spoken and Written English - Further Studies and Employment
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IELTS score of 5 (or accepted equivalent) OR completed Certificate III in Spoken
and Written English
17 years old or over
Course Entry Requirements – Domestic Students
Certificate IV in Massage Therapy Practice, Diploma of Remedial Massage
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Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 10 level)
16 years old or above
Certificate IV in Massage Therapy Practice (or equivalent) required for entry into
the Diploma of Remedial Massage
Certificate III in Business Administration, Certificate IV in Small Business
Management, Certificate IV in Human Resources, Certificate IV in Training and
Assessment,
 Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 10 level)
 16 years old or above
Diploma of Human Resources Management, Diploma of Business, Diploma of
Marketing, Diploma of Management

Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 11 level)
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16 years old or above
Diploma of Business and Commerce Studies
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Completion of Year 12, or sufficient language, literacy, and numeracy (LLN) skills
18 years old or above
Diploma of Interpreting (Korean & English; Mandarin & English - NAAT I
Approved)
 Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 11 level)
 16 years old or above
 Sufficient Language Other Than English (LOTE) skills (Korean or Mandarin
Chinese)
Vocational Graduate Certificate and Graduate Diploma of Management
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Sufficient language, literacy, and numeracy skills (approx. Year 12 level)
Bachelor qualification or equivalent OR more than two years of full-time
managerial work experience, but without a formal qualification.
18 years old or above
Advanced Diploma of Management
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Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 11 level)
16 years old or above
BSB51107 Diploma of Management or other relevant qualification(s) OR
substantial vocational experience in management, but without a formal qualification
Graduate Certificate in TESOL
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Sufficient language, literacy, and numeracy (LLN) skills (approx. Year 12 level)
18 years old or above
a Bachelor degree (any discipline) or; three-year diploma or other equivalent higher
education qualification or; not less than three (3) years full-time vocational TESOL
experience (or equivalent)
For learners from a Non-English Speaking Background (NESB) only, an overall
IELTS score of at least 6.5 or equivalent.
Pathways at HETC
Pathway to University Entrance for Diploma Graduates (e.g. Diploma of Marketing,
Management, Business, Human Resources Management and Business and Commerce
Studies)
Universities throughout Australia may consider completion of the Diploma award for
Advanced Standing purposes. Completion of a Diploma entitles a student to apply for entry
to university with Advanced Standing. There is no guarantee that students will attain
advanced standing into universities; however, students are entitled to apply for advanced
standing. Different universities have different advanced standing assessment procedures
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and policies, and students will have to contact the University for further details.
HETC Diploma Graduates who have met minimum academic requirements are guaranteed
articulation and advanced standing towards relevant courses at University of New England
Australia, University of Southern Queensland in Australia, James Cook University, Central
Queensland University, University of Sunshine Coast, Griffith University, (e.g. Diploma
graduates can gain 1 year worth of credits (8 credit points) and Advanced Diploma
graduates can attain up to12 credit points) and AIS University in New Zealand. Diploma
graduates may attain up to 8 credits into Bachelor of Business into Queensland University
of Technology. Please speak to the Academic Director for further information. Note that
changes may apply from year to year.
Nationally Recognised Courses Offered at HETC
Please note that some of the core and elective units in the course can be changed to suit the
learner’s needs, and that exact unit offerings are subject to change. Please contact
[email protected] (Sunnybank and Online students) or [email protected]
(City students) for more information on available units.
Certificate III in Business Administration (BSB30412)
CRICOS Code
: 080513A
Course Description:
This qualification reflects the role of individuals who apply a broad range of administrative
competencies in varied work contexts, using some discretion and judgment. They may
provide technical advice and support to a team.
Qualification Structure:
There are a total of 13 units in this qualification.
2 Core units:
BSBITU307A Develop keyboarding speed and accuracy
BSBWHS201A Contribute to health and safety of self and others
7 Compulsory Elective Units:
BSBITU302B Create electronic presentations
BSBADM307B Organise schedules
BSBITU303A Design and produce text documents
BSBFIA302A Process payroll
BSBITU309A Produce desktop published documents
BSBITU306A Design and produce business documents
BSBWRT301A Write simple documents
4 Elective Units (with 2 units maybe selected from Certificate II or Certificate IV
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qualification):
BSBPUR301B
BSBCUS301B
BSBADM311A
BSBPRO301A
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Purchase goods and services
Deliver and monitor a service to customers
Maintain business resources
Recommend products and services
Course Duration:
48 Weeks including 20 weeks of holiday (Sunnybank);
Flexible – up to 48 weeks (Online)
Job Roles:
• Accounts Receivable Clerk
• Accounts Payable Clerk
• Clerk
• Data Entry Operator
• Junior Personal Assistant
• Receptionist
• Office Administration Assistant
• Office Administrator
• Word Processing Operator.
Examples of indicative job roles for candidates seeking entry based upon their vocational
experience include:
•
•
•
•
•
•
Administration Assistant
Clerical Worker
Data Entry Operator
Information Desk Clerk
Office Junior
Receptionist.
Tuition fees: Please see www.hetc.edu.au for tuition fee information.
Proposed assessment strategies: Fill-in-blanks, short answers, simulated workplace
projects.
Certificate IV in Small Business Management (BSB40407)
CRICOS Code
: 072618C
Course Description: After you have started your own small business, the surest path to
succeed in the market and become competitive is managing and growing it effectively.
This course is dedicated to help small business owners to manage, organise and systemise
their company; to develop effective marketing and human resources strategies; and excel in
business under a competitive environment.
Qualification Structure:
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There are a total of 10 units in this qualification.
4 Core units:
BSBSMB401A - Establish legal and risk management requirements of small business
BSBSMB402A - Plan small business finances
BSBSMB403A - Market the small business
BSBSMB404A - Undertake small business planning
6 Elective Units:
BSBADM502B - Manage Meetings
BSBHRM402A - Recruit, select and induct staff
BSBCMM401A - Make a Presentation
BSBINN301A - Promote innovation in a team environment
BSBCUS402A - Address customer needs
BSBCUS401A - Coordinate implementation of customer service strategies
Course Duration: 24 Weeks including 4 weeks of holiday
Learning Outcomes:
Upon the completion of this qualification, students will gain knowledge involved in small
business management practices and competencies covering a broad range of varied activities
or application in a wider variety of contexts most of which are complex and non-routine.
Students will also learn leadership and guidance skills which involve organising activities of
self and others as well as contributing to technical solutions of a non-routine or contingency
nature. Graduates will be able to perform a broad range of skilled applications including
requirements to evaluate and analyse current practices in managing small businesses,
develop new criteria and procedures for performing current practices and provision of some
leadership and guidance to others in the application and planning of the skills. Graduates will
also be familiar and be able to comply with business and workplace legislations and
requirements.
Job Roles:
- Small Business Manager
Tuition Fees: Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Presentations, interviews, written tasks, case study
analyses, simulated workplace projects, role plays
Certificate IV in Human Resources (BSB41007)
(This course is currently not available to International Students)
Course Description: This qualification is designed for people who
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are interested in staff recruitment and selection, managing and organising meetings,
industrial relations and occupational health and safety. In addition, it is suitable for
people who want to develop practical human resources skills.
Qualification Structure:
There are a total of 10 units in this qualification.
4 Core units:
BSBHRM401A – Review human resources functions
BSBHRM402A – Recruit, select and induct staff
BSBHRM403A – Support performance management process
BSBWRK410A – Implement industrial relations procedures
6 Elective Units:
BSBADM502B - Manage Meetings
BSBCMM401A - Make a Presentation
BSBINN301A - Promote innovation in a team environment
BSBCUS402A - Address customer needs
BSBOHS407A - Monitor a safe workplace
BSBADM405B – Organise meetings
Course Duration: 24 Weeks including 4 weeks of holiday
Learning Outcomes:
Upon the completion of this course, graduates will be able to establish a career in Human
Resources Management (HRM) or be delegated more responsibilities in HRM. The
graduate will be able to develop their skills and knowledge of HRM policies, procedures,
systems and legal requirements. In addition, graduates will be able to recruit and select
the right people for a sustainable workforce, understand how to manage teams and projects
within an organisation, understand industrial relations and how this relates to employee
conditions, and implement leadership strategies to improve cohesiveness and performance,
identify risk and implement risk management and mitigation strategies.
Job Roles:
- Human Resources Assistant
- Human Resources Officer
Tuition Fees: Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Presentations, interviews, written tasks, case study
analyses, simulated workplace projects, role plays
Diploma of Business (BSB50207):
CRICOS Code : 03243A
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CRICOS Code
CRICOS Code : 03243A
RTO Code: 31671
: 072620J
Course Description:
This qualification reflects the role of individuals with substantial experience in a range of
settings who are seeking to further develop their skills across a wide range of business
functions. This qualification is also suited to the needs of individuals with little or no
vocational experience, but who possess sound theoretical business skills and knowledge
that they would like to develop in order to create further educational and employment
opportunities.
Qualification Structure:
There are 8 units in this qualification.
City Campus Units:
BSBHRM513A - Manage workforce planning;
BSBMKG502B - Establish and adjust the marketing mix;
BSBRSK501B - Manage Risk;
BSBHRM505B - Manage remuneration and employee benefits;
BSBHRM512A – Develop and manage performance management
BSBMKG501B – Identify and evaluate marketing opportunities;
BSBHRM506A – Manage recruitment, selection and induction processes;
BSBSUS501A – Develop workplace policy and procedures for sustainability
processes;
Sunnybank Campus and Online Units:
BSBWRT501A- Write persuasive copy;
BSBMKG502B - Establish and adjust the marketing mix;
BSBFIM501A - Manage budgets and financial plans;
BSBWOR501B - Manage priorities;
BSBWHS501A – Ensure a safe workplace;
BSBPMG522A – Undertake project work;
BSBINM501A – Manage information or knowledge management system;
BSBADM502B – Manage meetings
Course Duration:
24 Weeks including 4 weeks of holiday (City and Sunnybank)
Flexible – up to 24 weeks (online)
Potential Job Roles:
Job roles and titles vary across different industry sectors. Possible job titles relevant to this
qualification include:
 executive officer
 program consultant
 program coordinator
Tuition Fees: Please see www.hetc.edu.au for tuition fee information.
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CRICOS Code : 03243A
RTO Code: 31671
Proposed Assessment Strategies: Presentations, interviews, short answer questions, case
study analyses, simulated workplace projects, essays
Diploma of Marketing (BSB51207):
CRICOS Code
: 072624E
Course Description: Marketing is one of the most crucial factors contributing to the
success of a business/corporation. Studies show that marketing strategies, if designed and
implemented correctly and effectively, enables companies to grow even during tough
economic times. However, businesses that cut their marketing budget often see a decrease
in sales and profit.
Therefore, this reflects the role of individuals who possess a sound theoretical knowledge
base in marketing management and demonstrate a range of managerial skills to ensure that
marketing functions are effectively conducted in an organisation or business area.
Typically they would have responsibility for the work of other staff and lead teams in
conducting marketing campaigns.
Qualification Structure:
There are 8 units in this qualification:
BSBMKG506B - Plan market research;
BSBSUS501A - Develop workplace policy and procedures for sustainability;
BSBMKG507A - Interpret market trends and developments;
BSBMKG502B - Establish and adjust the marketing mix;
BSBMKG514A - Implement and monitor marketing activities;
BSBMGT605B - Provide leadership across the organisation;
BSBWRT501A - Write persuasive copy;
BSBMKG501B - Identify and evaluate marketing opportunities
Course Duration:
24 Weeks including 4 weeks of holiday (City)
Flexible – up to 24 weeks (online)
Potential Job Roles:
Job roles and titles vary across different industry sectors. Possible job titles relevant to this
qualification include:
 marketing manager
 marketing team leader
 product manager
 public relations manager.
Tuition Fees: Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case
study analyses, calculative and computative tasks, simulated workplace projects, essays
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CRICOS Code : 03243A
RTO Code: 31671
Diploma of Management (BSB51107):
CRICOS Code
: 072623F
Course Description:
This qualification reflects the role of individuals who are engaged to manage the work of
others or to add value to or review management practices. Their role may be in any
industry or organisational setting. Typically people in these roles will have considerable
experience in their respective industries or vocational areas and combine an informed
perspective of specific work requirements with their managerial approaches. The
qualification requires a sound theoretical knowledge base and managerial competencies to
plan, carry out and evaluate own work or the work of a team.
Qualification Structure:
There are a total of 8 units in this qualification.
BSBWOR501B - Manage personal work priorities and professional development;
BSBMGT502B - Manage people performance;
BSBPMG522A - Undertake project work;
BSBCUS501C - Manage quality customer service;
BSBADM502B - Manage meetings;
BSBHRM505B - Manage remuneration and employee benefits;
BSBMKG502B - Establish and adjust the marketing mix;
BSBRSK501B - Manage risk
Learning Outcomes:
Upon the completion of this course, graduates will be able to develop leading
entrepreneurial skills to manage a business, create, implement and monitor strategic
business plans and gain sound knowledge in financial and team management progresses.
Potential Job Roles:
Job roles and titles vary across different industry sectors. Possible job titles relevant to this
qualification are:
-
Coordinator
Team Leader
Leading Hand
Supervisor
Manager
Course Duration:
24 Weeks including 4 weeks of holiday (City)
Flexible – up to 24 weeks (online)
Tuition Fees: Please see www.hetc.edu.au for tuition fee information.
CRICOS Code : 03243A
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CRICOS Code : 03243A
RTO Code: 31671
Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case
study analyses, calculative and computative tasks, simulated workplace projects, essays
Diploma of Interpreting (PSP52412)
CRICOS Code
: 078515F
Course Description
Interpreters provide a critical link in facilitating communication between speakers who do
not share a common language. As a result of globalisation, contact between people from
different language backgrounds has increased, highlighting the need for interpreting
services.
The Diploma of Interpreting is the first step on the way to professional practice. Through the
diploma, you will gain basic oral transfer skills in general settings, and professional and
contextual aspects in various interpreting settings, including elective units in legal and
medical knowledge and terminology. Most teaching/learning activities and assessment tasks
are practical. The focus is on developing the necessary basic interpreting skills to work as an
interpreter in general settings.
The diploma is best suited to those who are proficient in bilingual communication. It is also
an excellent preparatory training program for those interested in further studies in the
advanced diploma program, but who do not yet possess the requisite level of advanced
bilingual proficiency and general knowledge required.
Available languages: Korean; Mandarin Chinese
Program Structure
Students will be introduced to the profession of interpreting and led to explore various
contextual areas that interpreters work in. You will be trained to analyse, recall and
reproduce source language message in the target language in general settings, applying
effective linguistic transfer skills and discourse management strategies. Through classes,
workshops and various guided group and individual learning activities, you will practise
your interpreting skills, whilst also gaining an appreciation of professional ethics and
industry knowledge that is essential to your future career.
Qualification Structure:
There are a total of 10 units in this qualification.
6 Core Interpreting Units:
PSPTIS501A Negotiate translating and interpreting assignments
PSPTIS502A Prepare to translate and interpret
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CRICOS Code : 03243A
RTO Code: 31671
PSPTIS503A Apply codes and standards to ethical practice
PSPTIS506A Interpret in general dialogue settings (LOTE)
PSPTIS507A Manage discourses in general settings
PSPTIS511A Demonstrate language proficiency in different subjects and cultural contexts
4 Electives:
PSPTIS504A Maintain and enhance professional practice
PSPTIS510A Analyse, recall and reproduce source messages (LOTE)
Elective 3 – Business unit electives available at the time
Elective 4 – Business unit electives available at the time
Expected Employment Outcome Example
Opportunities exist for freelance work in a variety of areas and casual employment with
interpreting agencies. Opportunities also exist in tourism, export trade and in education
(bi-lingual assistants).
Course Duration
24 weeks including 2 weeks of holiday (Sunnybank)
Tuition Fees: Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Simulated workplace projects, oral presentations,
assignments, written exams, short answer questions
Diploma of Human Resources Management (BSB50613):
CRICOS Code
: 084020A
Course Description:
Managing human resources is probably one of the most
challenging tasks in an organisation; however, if managed effectively, it brings great
success as human capital is the most important asset in an organisation. Managers need to
be aware of the many relevant legislations and human rights concerns to ensure that
managing procedures are effective and fair. This course aims to teach a variety of human
resource management functions and focuses on developing skills and knowledge in
attracting and retaining high caliber people.
Qualification Structure:
There are a total of 9 units in this qualification.
BSBHRM506A - Manage recruitment, selection and induction processes;
BSBSUS501A - Develop workplace policy and procedures for sustainability;
BSBHRM513A - Manage workforce planning;
BSBMGT616A - Develop and implement strategic plans;
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CRICOS Code : 03243A
RTO Code: 31671
BSBHRM501B - Manage human resources services;
BSBHRM505B - Manage remuneration and employee benefits;
BSBHRM512A - Develop and manage performance management processes;
BSBWRK510A – Manage employee relations;
BSBWHS401A - Implement and monitor WHS policies, procedures and programs to meet
legislative requirements
Learning Outcomes:
This qualification allows individuals to possess a sound theoretical knowledge base in
human resources management. Upon the completion of the qualification, the individual will
be able to demonstrate a wide range of managerial skills to ensure that human resources
functions such as recruiting and selecting staff, managing remuneration packages and other
human resources services are effectively conducted in an organisation or business area.
Potential Job Roles:
- Human Resources Advisor
- Human Resources and Change Manager
- Human Resources Manager
- Human Resources Consultant
- Senior Human Resources Officer
Course Duration:
24 Weeks including 4 weeks of holiday (City)
Flexible – up to 24 weeks (online)
Tuition Fees: Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case
study analyses, calculative and computative tasks, simulated workplace projects, essays
Advanced Diploma of Management (BSB60407):
CRICOS Code
: 072625D
Course Description:
This qualification reflects the role of individuals who have senior or managerial
responsibilities. They may oversee the work of others or have specialised roles where they do
not supervise others but provide strategic leadership.
Qualification Structure:
There are a total of 8 units in this qualification.
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CRICOS Code : 03243A
RTO Code: 31671
BSBINN601B - Manage organisational change;
BSBSUS501A - Develop workplace policy and procedures for sustainability;
BSBMGT616A - Develop and implement strategic plans;
BSBMGT617A - Develop and implement a business plan;
BSBRSK501B - Manage risk;
BSBMGT605B - Provide leadership across the organisation;
BSBWRT501A - Write persuasive copy;
BSBMKG609A - Develop a marketing plan
Learning Outcomes:
Upon the completion of this qualification, graduates will be able to understand and
implement effective leadership behaviours, communicate organisational strategic direction
including vision, values, standards and mission and understand practical behaviours that
influence groups and individuals. They will also be able to demonstrate behaviour that
supports development and high performance teams, analyse internal and external
environmental factors to identify change requirements and opportunities and finally,
develop and implement change management strategies. Graduates will also be able to
develop a risk management plan, identify and analyse risk and select appropriate treatments;
develop principles, practices, tools and techniques of sustainability management; and
record, report and evaluate performance.
Potential Job Roles:
- Area Manager
- Department Manager
- Regional Manager
Course Duration:
24 Weeks including 4 weeks of holiday (City)
Flexible – up to 24 weeks (online)
Tuition Fees: Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case
study analyses, simulated workplace projects, essays
Diploma of Business and Commerce Studies (39277QLD):
CRICOS Code
: 078518C
Course Description:
Students who complete the course will possess senior management skills.
The course outcomes are also designed to meet the needs of those students who wish to
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CRICOS Code : 03243A
RTO Code: 31671
gain entry to a university degree program with credit from some of the units of
competency/modules included in the qualification.
Requirements to Receive the Qualification:
Students who successfully gain competence in all units of competency/modules will be
entitled to exit with the Diploma of Business and Commerce Studies qualification.
As there are no other qualifications embedded in this accredited course, students who elect
to exit without having successfully completed all units of competency/modules will be
issued with a Statement of Attainment listing only those units of competency/modules
successfully completed.
Qualification Structure
22 units of competency:
Topic: Language, Communication, Study Skills and Research
BUSSTU301A Prepare for Academic and vocational study
BSBITU302B Create electronic presentations
BSBRES401A Analyse and present research information
BSBWRT301A Write simple documents
BSBCMM401A Make a presentation
FNSICGEN501B Produce research reports and make presentations
Topic: Using Business Technology
BSBITS401B Maintain business technology
BSBITU301A Create and use databases
BSBITU402A Develop and use complex spreadsheets
BS502B
Business information analysis
Topic: Accounting
BSBFIA303A Process accounts payable and
BSBFIA304A Maintain a general ledger
BSBFIA401A Prepare financial reports
BS508B
Accounting principles
receivable
Topic: Management Concepts
BSBDIV301A Work effectively with diversity
BSBINN201A Contribute to workplace innovation
BS401B
Introduction to management
BS504B
Management principles
Topic: Introduction to Marketing
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CRICOS Code : 03243A
RTO Code: 31671
BSBMKG402B Analyse consumer behaviour for specific markets
BS503B
Marketing principles
Topic Economics
BS507B
Topic:
Introduction to economics
Employment Relations:
BS505B (elective)
Employment relations
Course Duration:
47 weeks including 14 weeks holiday (Sunnybank)
Flexible – up to 47 weeks (online)
Tuition Fees: Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Multiple-choice questions, presentations, interviews,
short-answer questions, case study analyses, calculative and computative tasks, simulated
workplace projects, essays
Vocational Graduate Certificate in Management (Learning)
(TAE70210):
CRICOS Code
: 072626C
Course Description:
This qualification will teach the ability to manage a company’s performance, lead and
manage others and understand strategy to effectively manage the business. It also
introduces students to knowledge and experiences that enhance their professional skills and
understanding of the management of people, resources and organisational processes.
Learning Outcomes:
Upon the completion of this qualification, students will be able to plan and implement
strategies to solve issues within a business and effectively lead organisational
transformation. Graduates will also have the performance outcomes, skills, and
knowledge required to design, review and implement advanced enterprise electronic
learning solutions as a senior manager.
CRICOS Code : 03243A
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CRICOS Code : 03243A
RTO Code: 31671
Qualification Structure:
There are a total of 4 units in this qualification:
Core Units:
BSBLED701A - Lead personal and strategic transformation
BSBLED702A - Lead learning strategy implementation
Elective Units:
BSBFIM701A - Manage financial resources
BSBINN601B - Manage organisational change
Potential Job Roles:
- Management-level positions in private industries or government
- Strategic roles within a range of organisations
Course Duration:
Flexible – up to 14 weeks (online)
Tuition fees:
Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Presentations, interviews, short-answer questions, case
study analyses, simulated workplace projects, essays
Graduate Certificate in TESOL (39296QLD):
(This course is currently not available to international students)
Course Description:
This course is intended to provide learners with a range of knowledge, skills, generic and
specific competencies to teach English language courses across a range of sectors within
Australia, and/or to teach English language courses across a range of sectors overseas
(other qualifications may be necessary in certain countries in certain TESOL contexts).
The course meets the NEAS (National ELT Accrediation Scheme requirements for 'a
TESOL qualification' as required to work within the ELICOS and AMEP sectors within
Australia. See NEAS's website for more information.
Learning Outcomes:
Upon the completion of this qualification, students will be able to design, deliver, and
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CRICOS Code : 03243A
RTO Code: 31671
evaluate TESOL lessons and TESOL units of work.
Qualification Structure:
There are a total of 4 units in this qualification:
TESDES801A – Design TESOL lessons
TESDEL802A – Deliver and evaluate TESOL lessons
TESDES803A – Design a unit of work in TESOL
TESDEL804A – Deliver and evaluate a TESOL unit of work
Potential Job Roles:
- ELICOS teacher
- Teacher in various government-funded English programs, such as AMEP
- English teacher in a variety of overseas contexts (private lessons, elementary and high
schools, tertiary institutions)
Course Duration:
Flexible – up to 14 weeks (online)
Tuition fees:
Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies:
Presentations, interviews, short-answer questions, case study analyses, simulated
workplace projects, essays.
Students may also be required to deliver up to five (5) hours of classroom teaching to
complete the qualification.
Certificate IV in Massage Therapy Practice (HLT40312):
CRICOS Code
: 078513G
Course Description:
This qualification covers workers who work as basic level massage therapists. It provides
skills in therapeutic relaxation massage including basic health assessment and treatment
and may be used by people working:
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




CRICOS Code : 03243A
RTO Code: 31671
within a clinic or in their own clinic
in an aged care facility
in a health service
in a spa facility or
in a palliative care facility or hospital.
The intent and application of this qualification is defined within the content of the units
themselves.
Qualification Structure:
There are a total of 15 units in this qualification:
10 Common Units:
BSBWOR203B Work effectively with others
HLTAP401B
Confirm physical health status
HLTCOM404C Communicate effectively with clients
HLTCOM405D Administer a practice
HLTCOM406C Make referrals to other health care professionals when appropriate
HLTCOM408D Use specific health terminology to communicate effectively
HLTFA311A
Apply first aid
HLTHIR301C Communicate and work effectively in health
HLTIN301C
Comply with infection control policies and procedures
HLTWHS300A Contribute to WHS processes
5 Specialised Units:
HLTREM401D Work within a massage framework
HLTREM406C Provide massage treatment
HLTREM407C Plan massage treatment
HLTREM408C Apply massage assessment framework
HLTREM409C Perform massage health assessment
Mode of Delivery:
This qualification involves both face-to-face training and distance education/online
learning.
Potential Job Roles:
- Massage therapist
- Assistant massage therapist
- Massage therapy practitioner
Course Duration:
Up to 28 Weeks including 8 weeks of holiday (City)
Tuition fees:
Please see www.hetc.edu.au for tuition fee information.
CRICOS Code : 03243A
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CRICOS Code : 03243A
RTO Code: 31671
Proposed Assessment Strategies:
Multiple-choice questions, presentations, interviews, short-answer questions, case study
analyses, practical demonstrations, examinations
Diploma of Remedial Massage (HLT50307):
CRICOS Code
: 078514G
Course Description:
This qualification provides the skills required for competence in remedial massage practice
and practitioners at this level may be self employed as independent practitioners or may
work within a larger health service. It covers the provision of remedial massage treatment
to clients with specific needs such as injury management, rehabilitation, palliative care,
aged care, women and children. Practitioners at this level may supervise other massage
therapists.
Total Number of Units: 14
6 Common Units:
CHCORG428A Reflect on and improve own professional practice
HLTAP501C Analyse health information (Prerequisite: HLTAP401B)
HLTCOM502C Develop professional expertise
HLTCOM503D Manage a practice
HLTHIR501C
Maintain an effective health work environment
HLTHIR506C
Implement and monitor compliance with legal and ethical requirements
5 Specialised Units:
HLTREM502C Provide remedial massage treatment
HLTREM503C Plan remedial massage treatment strategy
HLTREM504C Apply remedial massage assessment framework
CRICOS Code : 03243A
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CRICOS Code : 03243A
RTO Code: 31671
HLTREM505C Perform remedial massage health assessment
HLTREM510B Provide specialised remedial massage treatments (Prerequisite units:
HLTREM502C, HLTREM503C, HLTREM504C, HLTREM505C)
3 Elective Units:
HLTREM513C Provide remedial massage treatment to athletes
CHCICS301B Provide support to meet personal care needs
CHCAC318A Work effectively with older people
To gain entry into HLT50307 Diploma of Remedial Massage a candidate must demonstrate
competence through a recognised training program or recognition process, in the following
units of competency from the HLT40312 Certificate IV in Massage Therapy Practice:
BSBWOR203B
HLTAP401B
HLTCOM404C
HLTCOM406C
HLTCOM408D
HLTFA311A
HLTHIR301C
HLTIN301C
HLTWHS300A
HLTREM401D
HLTREM406D
HLTREM407C
HLTREM408C
HLTREM409C
Work effectively with others
Confirm physical health status
Communicate effectively with clients
Make referrals to other health care professionals when appropriate
Use specific health terminology to communicate effectively
Apply first aid
Communicate and work effectively in health
Comply with infection control policies and procedures
Contribute to WHS processes
Work within a massage framework
Provide massage treatment
Plan massage treatment
Apply massage assessment framework
Perform massage health assessment
Mode of Delivery:
This qualification involves both face-to-face training and distance education/online
learning. Students may also be required to undergo a practical placement in a massage
clinic.
Potential Job Roles:
Course Duration:
Flexible - up to 52 weeks including practical placement (City)
Tuition fees:
Please see www.hetc.edu.au for tuition fee information.
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CRICOS Code : 03243A
RTO Code: 31671
Proposed Assessment Strategies: Multiple-choice questions, presentations, interviews,
short-answer questions, case study analyses, practical demonstrations, examinations
Certificate I in Spoken and Written English (10362NAT):
CRICOS Code
: 083154F
Course Overview:
Certificate I in Spoken and Written English (10362NAT) develops skills for learners who
have just started learning English and have had minimal exposure to English. The certificate
is designed to develop speaking, pronunciation, listening, reading and writing skills at a
beginner's level. The qualification is designed for learners who convey and understand only
limited English and have difficulties in communication.
Qualification Structure:
Students must complete the following 7 modules to attain this qualification.
1 Core Modules:
SWELRN101A – Basic learning strategies
6 Elective Modules:
SWEPER102A – Giving personal information
SWETRA103A – Comprehending and participating in short transactional exchanges
SWECON105A – Comprehending and participating in short conversations
SWEMSG107A – Comprehending and leaving telephone messages
SWEDES109A – Comprehending and composing written descriptions
SWEREC110A – Comprehending and composing written recounts
Course Duration:
24 weeks (City and Sunnybank)
Learning Outcomes:
Upon the completion of this qualification, you will be able to:
-
Develop confidence in your ability to understand and use English
Build your speaking, listening, reading and writing skills in daily conversations
Learn new vocabulary and improve your grammar
Improve your pronunciation
Attain a vocabulary of at least 500 words
Learn to interact effectively and with confidence across a range of common social
situations
Attain an IELTS score of 3 or equivalent
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CRICOS Code : 03243A
RTO Code: 31671
How you can study
Full-time (20 training hours per week, including 15 hours of on-campus training plus five
hours of distance/online learning.)
Certification:
Participants can complete individual modules or full certification. They can be awarded
statements of attainment or Certificate I in Spoken and Written English. These credentials
are nationally recognised.
Tuition fees:
Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Trainer observation, written/spoken tasks, participation
in class/group activities, role plays
Certificate II in Spoken and Written English (10363NAT):
CRICOS Code
: 083155E
Course Overview:
Certificate II in Spoken and Written English (10363NAT) develops skills for learners to
meet their everyday simple transactional and limited social needs. This qualification is
designed to teach English to learners at a post-beginner's level.
Qualification Structure:
Students must complete the following 7 modules to attain this qualification.
1 Core Module:
SWELRN201A – Intermediate learning strategies
6 Elective Modules:
SWECAS202A – Comprehending and participating in routine casual conversations
SWEEXC203A – Comprehending and participating in transactional exchanges
SWEINF204A – Comprehending and giving spoken information
SWESTO209A – Comprehending and composing story texts
SWETXT210A – Comprehending and composing informal texts
SWEOPI213A – Comprehending and composing option texts
Learning Outcomes:
Upon the completion of this qualification, you will be able to:
-
Be able to participate in transactional exchanges, such as arranging a service,
purchasing a product, joining a library, etc
Be able to follow spoken instructions, such as following directions, paying a bill, safe
lifting, etc
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-
CRICOS Code : 03243A
RTO Code: 31671
Be able to build your speaking, listening, reading and writing skills using simple
sentences
Learn new vocabulary and improve your grammar
Improve your pronunciation
Learn to write information and informal texts, such as reports, stories and opinion
texts
Attain an IELTS score of 4.5 or equivalent
Course Duration:
24 weeks (City and Sunnybank)
How you can study:
Full-time (20 training hours per week, including 15 hours of on-campus training plus five
hours of distance/online learning.)
Certification:
Participants can complete individual modules or full certification. They can be awarded
statements of attainment or Certificate II in Spoken and Written English. These credentials
are nationally recognised.
Tuition fees:
Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Trainer observation, written/spoken tasks, participation
in class/group activities, role plays
Certificate III in Spoken and Written English (10364NAT):
CRICOS Code
: 083156D
Course Overview:
The Certificate III in Spoken and Written English (10364NAT) focuses on general English
language skills for day-to-day life, for work and for further study. It develops skills for
learners to satisfy basic social needs, routine situations for everyday commerce, recreation
and linguistically undemanding vocational field. The certificate is designed to develop
speaking, pronunciation, listening, reading and writing skills at an intermediate English
level. This qualification is suitable for modest learners who have partial command of the
language, coping with overall understanding in most situations, though are likely to make
mistakes.
Qualification Structure:
Students must complete the following 9 modules to attain this qualification.
1 Core Module:
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SWELRN301A – Advanced learning strategies
8 Elective Modules:
SWEEXC303A – Comprehending and negotiating complex exchanges
SWEPRE305A – Comprehending and conducting presentations
SWEDIS306A – Comprehending and participating in discussions
SWECOR307A – Composing formal correspondence and completing formatted texts
SWEINF308A – Comprehending and copsing complex information texts
SWEDSN310A – Comprehending and composing discussions
SWEINS314A – Comprehending and giving complex instructions
SWEJOB315A – Language skills for jobseeking
Learning Outcomes:
You will learn to:
- Participate in complex exchanges such as negotiation at work
- Initiate informal and formal discussions
- Write complex documents, such as formal writing, essays, emails, letter and reports
- Fluent in selected discussion topics
- Understand the news and current affairs through listening
- Attain an IELTS score of 5.5 or equivalent
Course Duration:
24 weeks (City and Sunnybank)
How you can study:
Full-time (20 training hours per week, including 15 hours of on-campus training plus five
hours of distance/online learning.)
Certification:
Participants can complete individual modules or full certification. They can be awarded
statements of attainment or Certificate III in Spoken and Written English. These
credentials are nationally recognised.
English Entry Requirement:
This course is suitable for intermediate English level learners (IELTS score of 4.5 or
equivalent).
Tuition fees:
Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Trainer observation, written/spoken tasks, participation
in class/group activities, role plays
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Certificate IV in Spoken and Written English –
Employment (10366NAT):
CRICOS Code
: 083157C
Course Overview:
The Certificate IV in Spoken and Written English (10366NAT) - Employment is designed
for people from non-English speaking backgrounds who have overseas qualifications,
training, skills or experience. Students study one of two specialisations - Job seeking or
Workplace communication.
The 10366NAT - Employment Job seeking specialisation develops awareness of the culture
of the Australian workplace, and improves students' job seeking and workplace
communication skills.
The 10366NAT - Employment Workplace communication specialisation improves spoken
and written communication skills for casual and formal workplace interactions.
Qualification Structure:
Students must complete the following 6 modules to attain this qualification.
4 Core Modules:
SWEPSE401A – Pronunciation skills for employment
FSKWTG10 – Write complex workplace texts
FSKRDG11 – Read and respond to complex workplace information
FSKOCM04 – Use oral communication skills to participate in workplace meetings
2 Elective Modules:
FSKOCM07 – Interact effectively with others at work
BSBCUS201B – Deliver service to customers
Learning Outcomes:
By completing modules of the 10366NAT – Employment workplace communication
specialisation you learn to:
- Communicate more confidently in meetings and negotiations
- Write more effective reports
- Provide better service to customers
- Improve day-to-day written and spoken communication skills
- Improve your pronunciation and grammar
- Attain an IELTS score of 6 or equivalent
How you can study:
Full-time (20 training hours per week, including 15 hours of on-campus training plus five
hours of distance/online learning.)
Course Duration:
24 weeks (Sunnybank)
Certification:
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Participants can complete individual modules or full certification. They will be awarded
statements of attainment or the Certificate IV in Spoken and Written English-Employment.
Tuition fees: Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Trainer observation, written/spoken tasks, participation
in class/group activities, role plays, workplace simulations
Certificate IV in Spoken and Written English – Further Studies
(10365NAT):
CRICOS Code
: 080097A
Course Overview:
The qualification aims to develop competence in the analysis and communicative use of
English for academic purposes. It does this by providing input and practice in aspects of
teaching, learning and assessment common to university study in Australia. Particular
attention is paid to developing the language and skills necessary to write assignments, take
part in discussions, listen to lectures and read academic texts.
Qualification Structure:
Students must complete the following 7 modules to attain this qualification.
1 Core Module:
SWELRN401A – Learning strategies for further studies
6 Elective Modules:
SWEKNO402A – Language knowledge
SWEUND403A – Understanding academic culture
SWEREA404A – Reading and note-taking skills for further studies
SWEANA406A – Writing skills for analytical or scientific reports
SWELIS407A – Listening and taking notes in presentations
SWESPE408A – Speaking and writing skills for presentations
Learning outcomes:
By completing modules of the 10365NAT – Further Studies specialisation you learn to:
- Participate effectively in lectures and tutorials
- Prepare and deliver an effective academic presentation
- Understand the structure and development of academic talks
- Produce an appropriate, coherent and cohesive academic text
- Integrate source material into writing with the appropriate academic conventions
- Take effective notes from written and spoken texts
- Read with greater efficiency and effectiveness
- Attain an IELTS score of 6 or equivalent.
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CRICOS Code : 03243A
RTO Code: 31671
How you can study:
Full-time (20 training hours per week, including 15 hours of on-campus training plus five
hours of distance/online learning.)
Course Duration:
24 weeks (Sunnybank)
Certification:
Participants can complete individual modules or full certification. They will be awarded
statements of attainment or the Certificate IV in Spoken and Written English - Further
Studies.
Tuition fees:
Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Strategies: Trainer observation, presentations, written/spoken tasks,
participation in class/group activities, role plays
Certificate IV in Training and Assessment (TAE40110):
(This course is currently not available to International Students)
Course Overview:
This qualification reflects the roles of individuals delivering training
and assessment services in the vocational education and training (VET) sector.
Achievement of this qualification or an equivalent by trainers and assessors is a requirement
of the Australian Quality Training Framework Essential Standards for
Registration (Standard 1 as outlined in Appendix 2 of the Users' Guide to the Essential
Standards for Registration).
This qualification, or the skill sets derived from units of competency within it, is also suitable
preparation for those engaged in the delivery of training and assessment of competence in a
workplace context, as a component of a structured VET program.
In short, this course teaches you to plan, deliver, and assess training in a training institution
or workplace context.
Qualification Structure:
Students must complete the following 10 units to attain this qualification.
10 Units:
TAEASS401B Plan assessment activities and processes
TAEASS402B Assess competence
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TAEASS403B Participate in assessment validation
TAEDEL401A Plan, organise and deliver group-based learning
TAEDEL402A Plan, organise and facilitate learning in the workplace
TAEDES401A Design and develop learning programs
TAEDES402A Use training packages and accredited courses to meet client needs
TAEDEL501A Facilitate e-learning
TAEDEL404A Mentor in the workplace
TAELLN401A Address adult language, literacy and numeracy skills
Learning outcomes:
Upon the completion of this qualification, students will be able to plan, implement and
monitor teaching classes. They will be able to know the basic structure for preparing
classroom materials, assessments and be able monitor and supervise other teachers in terms
of assessment validation, development of assessment tools and organising assessments.
Course duration:
Flexible – up to 24 weeks (online)
Tuition fees:
Please see www.hetc.edu.au for tuition fee information.
Proposed Assessment Methods: Multiple-choice questions, presentations, interviews,
short-answer questions, case study analysis, simulated workplace projects, calculative and
computative tasks
Academic Issues
Unit Selection
Unit offerings for each course are subject to change at any time. HETC reserves the right to
cancel, withdraw or reschedule units entirely at its discretion. Students may also need to be
moved into another class (changed day/time) for scheduling purposes.
Please contact HETC’s Academic Department for the latest information on unit offerings.
Drop/Add or Change Units
International Students: Normally, full time international students are recommended to
take 4 units each Study period (if no RPL or Credit is granted, and if the student has no
compassionate or compelling circumstances). HETC may only extend the duration of the
study if the student is not able to complete the course within the expected duration as the
result of compassionate or compelling circumstances, or if the student is struggling with the
course. For more details refer to the Monitoring Course Progress Policy and Underload
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Policy on www.hetc.edu.au.
In addition, the duration of the student visa may be affected if student has gained
Recognition of Prior Learning (RPL). For more information please contact the Academic
Director.
If a student is adding an extra unit they must pay the fees prior to selection (in other words,
students must pay the fees before they add any units to their timetable). Change may not be
possible, for example, if the class is full or not available during that particular study period.
There is no guarantee that students will get their requested day and/or time of class if they
choose to change their unit selections after the commencement of the course. Requests to
add or change units must be made in writing to the Academic Director.
Students who drop (withdraw) from individual units during a Study period may be
penalised. See the HETC’s Refund Policy located on the website www.hetc.edu.au
Access and Equity Policy
All students and clients will be treated at all times in an ethical and responsible manner and
consistent with the requirements of the curriculum or National Training Package. Our
Access and Equity Policy ensures that student selection decisions comply with
Anti-Discrimination and Access and Equity. Appropriately qualified staff will assess the
extent to which the applicant is likely to achieve the stated competency standards and
outcomes of the course, based on their qualifications, experience and attitude. HETC will
make every endeavour to meet the needs of individuals, and the community as a whole
through the integration of access and equity guidelines. Staff and contractors will ensure
that equity principles for all people are implemented through fair allocation of resources
and the right to equality of opportunity without discrimination.
The Access and Equity Policy will be implemented through the following ways:
 Being aware of our industry and community needs through the participation of a
number of organisations throughout the community in developing and reviewing
training programs
 Marketing our services in a non-discriminatory, inclusive and welcome manner
 Ensuring that we do not discriminate against potential clients in providing access to
our full range of services
 Ensuring access and equity issues, including reasonable adjustment, are considered
during curriculum and assessment development
 Providing access to staff and professional development to assist employees in
delivering or assessing courses for under-represented groups
 Formulating, implementing and reviewing our operational policies and strategic plans
and subsequently evaluating the aims, objectives and delivery of our programs and
services on a structured, scheduled and ongoing basis
 Ensuring that English is the only language spoken at HETC
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Recognition of Prior Learning (RPL)
RPL provides an opportunity for you to have previously acquired skills formally
recognised. RPL skills may have been acquired through practical work, life experience, or
formal education. In order to have these skills recognised you need to be able to clearly
define these skills and provide evidence of your ability. This evidence may take the form of
an official certificate, demonstration of skill or previous work samples.
All RPL applications should be submitted four (4) weeks before the course commencement
date. Later applications may be accepted, but credit cannot be given for units in which the
applicant has remained enrolled past the date for withdrawal with refund of fees (Domestic
Students: census date).
To formally apply for RPL, you will be required to complete an RPL Application Form and
submit it to HETC along with sufficient evidence to support your claim for the
competencies being assessed. The actual evidence submitted for RPL must be posted or
hand delivered. Faxed evidence is not recommended due to the risk of unclear or lost data.
Original information is preferred but not essential.
A mutually agreeable time will be arranged between you and a HETC Trainer/Assessor for
individual assessment and/or to discuss the results. Please note that there is a fee attached
for the RPL procedures.
For more information, please email [email protected]
Credit Transfer
HETC recognises the AQF qualifications and Statements of Attainment issued by other
Registered Training Organisations (RTO). Students who have already acquired an officially
recognised qualification or Statement of Attainment or Statement of Results for one or
more Units of Competency may apply for Credit Transfer for those units. Students who
wish to gain credit for already acquired training must formally apply by completing a
Credit Application Form and bring their qualification and/or Statement of Attainment to a
HETC representative to be sighted.
HETC may contact the issuing institution to verify the authenticity of the document and the
results contained. Once the Credit Transfer is approved, these units will not need to be
undertaken. However, students must enroll into the unit and attend classes until the
decision regarding Credit Transfer is made. An AUD $250 administration fee per unit may
apply. These fees are non-refundable.
International Students: RPL/Credit Transfer will reduce the duration of your course,
therefore affecting the conditions of your visa.
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Refusal and Cancellation of Enrolment
HETC may cancel the enrolment, refuse to enroll, or refuse to re-enroll a person/student for
the following reasons:
 Misconduct (see Misconduct Policy on www.hetc.edu.au or contact the Academic
Director);
 Failure to satisfy the minimum academic/entry requirements for courses chosen,
including failure to provide sufficient supporting documentation;
 International Students: Failure to enroll by the end of week 2 of the term;
 International Students: Visa cancellation;
 The student has gained admission to HETC by misrepresentation, falsification of
documents or other fraudulent means;
 Failure to fulfill the normal admission or enrolment requirements;
 International Students: Non-payment of tuition fees
 Domestic Students: Failure to submit a Request for VET FEE-HELP assistance form
by the census date or;
 Other reasons as deemed by the Principal.
Statement of Academic Record
A full Statement of Academic Record will be issued at the time of graduation or withdrawal
from HETC. At the end of each study period, results for current students summarising their
performance in the most recent study period will be posted to the Student Portal. This
report will provide details of units studied and results expressed as a percentage and/or
grade. Student results will be retained as HETC records for a period of 30 years.
Award
On completion of a Diploma, students will be issued with an award, which is nationally
recognised. If students cannot attend the graduation ceremony, they can collect their
award, or have it be mailed upon request.
Statement of Attainment
A ‘Statement of Attainment’ listing all the units successfully completed is available to any
student who has not completed an award/qualification.
Examination and Assessment
Examinations and assessment will be conducted during and at the end of each study period
under supervised conditions. Not all units/courses will contain exams, and assessment
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methods may differ from course to course and unit to unit. Please see your unit guide or
contact HETC for more information.
Supplementary Examinations
HETC offers supplementary examinations. Students must hand in a written application
request to the Academic Director and HETC will consider whether or not supplementary
examinations should be granted to the student.
Students who do not successfully complete an assessment item at their first submission will
be allowed a second submission. Second submission dates vary, so contact your trainer or
HETC’s Academic staff for more information.
Deferred Tests and Examinations
If a student misses an examination because of exceptional circumstances, the student must
contact HETC within two (2) days and must follow this up with a written explanation of
the above together with all available documentary evidence supporting the reason for
absence.
Deferred tests and examinations are conducted at the discretion of HETC and only as a
consequence of serious illness or extraordinary personal circumstances which have the
potential to significantly affect student performance. Applications for deferred tests and
examinations must be received with supporting documentation no more than two (2) days
after the date of the test/examination. Application forms are available in the front office or
through email or on our website. Once the application is completed, an appointment
needs to be made to see the Academic Director. Note: There is no guarantee that the
application will be approved.
Payments
Fees and Charges
International Students: Students are required to pay the fees for their training as per the
signed Letter of Offer. Should a student cancel or withdraw, they may be entitled to a
refund as detailed in our Refund Policy.
Domestic Students: Eligible domestic students deferring their fees via VET FEE-HELP
are required to submit their Request for VET FEE-HELP assistance form by the first census
date of their course. Failure to do so means students will become liable for the course’s
tuition fees. VET FEE-HELP students should refer to the separate Refund Policy for VET
FEE-HELP Enabled Courses on www.hetc.edu.au for refund information.
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Management of pre-paid fees (fees paid in advance)
HETC operate a refund account into which fees received from students paid in advance are
held until such time as these fees are due. When these fees are due, they are transferred
into HETC’s trading account.
For all fees, both overseas and local students’, HETC’s accounting procedure is to place
any prepaid amounts into a liability account until such time as the fees are payable, and the
amount is drawn down into the income account. The Chief Executive Officer has the
ultimate responsibility for authorising such transfers and draw-downs.
Other Charges
RPL/Credit application $250/unit
Replacement of academic record $30
Payment Methods
HETC accepts the following methods of payment for fees and charges:
• Direct Deposit Payment
Fees can be directly transferred into HETC bank account as follows:
Commonwealth Bank of Australia
Account Name: “Harvest Education Technical College” or “HETC”
BSB: 064 162
Account Number: 10719039
• Payment in Person
Payment in person can be made by bank cheque or EFTPOS at HETC campuses. Credit
card payments incur a 2.24% surcharge.
Interruption of Studies
Refer to the Deferring, Suspending or Canceling Enrolment policy for more details.
International Students: Deferral/suspension of studies may affect your student visa.
Approval will be given only in the following circumstances:
 Serious illness (supported by a medical certificate); or
 Compassionate grounds (beyond the control of the student); or
 Misbehavior by the student
When the suspension or cancellation of enrolment is not initiated by the student, HETC
will inform the student in writing and notify the student that he or she has 20 working days
to access HETC’s Complaints and Appeals process.
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Student Code of Conduct
Please refer to Misconduct Policy for more details.
HETC provides quality education and training to clients who are encouraged to strive for
excellence and attain their personal goals. HETC acknowledges and accepts that
unacceptable student behaviour can have a negative impact on the work performance of
other students and clients. At HETC, all students, clients, staff, visitors and contractors are
expected to behave in a polite and considerate manner when dealing with other students,
staff and members of the general public. Students, clients and staff at HETC have a right to
work and study in an environment free from the following:
 Harassment;
 Discrimination; and
 Threatening behaviour/bullying.
Students, clients, and staff at HETC have these responsibilities:
 Respect the rights of others;
 Respect social differences and diversities; and
 Respect the privacy and confidentiality of others.
Students and clients can have these expectations of the staff at HETC:
 Treat all people in a fair, equal and non-discriminatory way;
 Be professional in the administration of their duties; and
 Be above reproach in the areas of honesty and integrity.
Students and clients have these responsibilities:
 Observe class rules set by the Trainers/Tutors;
 Behave in a manner that does not interfere with the learning of others;
 Conduct themselves in a responsible and professional manner while attending
classes or on work experience; and
 Obey any reasonable request by a College staff member.
Unacceptable behaviour:
 Discrimination, harassment, abuse and physical assault;
 Intimidating and/or threatening behaviour;
 Making racist or sexist comments;
 Behaving in a disruptive manner such as swearing, yelling or using offensive
language;
 Endangering the safety of yourself or others;
 Socialising publicly and/or privately with staff whilst enrolled as a student unless at
an event organised and/or approved by the Academic Director;
 Breaching relevant State and Federal Laws, e.g. Workplace Health and Safety;
 Selling, using, distributing and/or being in possession (under the influence) of drugs
while attending classes/work experience;
 Selling, consuming, distributing or being under the influence of alcohol while
attending classes/work experience;
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







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Directly or indirectly engaging in any activity which could by association cause
HETC public embarrassment or other damages;
Willful damage to or theft of HETC property, or property entrusted to HETC’s care;
Accessing, storing, processing or transmitting any information deemed to be
threatening, obscene, pornographic or harassing in nature;
Failure to abide any trainers/supervisors/managers’ reasonable request and/or
direction;
Unauthorised use of HETC intellectual property including College name, logo,
training manuals/materials, trademarks, designs, confidential information and
copyright material;
Speaking languages other than English in classrooms.
Leaving rubbish in classrooms or around campus, e.g. carparks/stairs. Remember:
rubbish belongs in rubbish bins!
Smoking inside campus buildings/classrooms or within 4 metres of a campus
entrance. Smoking is not allowed in carparks and the landlord has the right to fine
students up to $200.
Academic Conduct – Intervention Strategy
Students are required to perform academically well in units/subjects in order to maintain
enrolment. Students must be deemed ‘Competent’ in a minimum of 50% of each study
period’s subjects to maintain enrolment. Students will be counseled and advised to take
additional tutorial classes to improve performance if needed. These additional tutorial
classes will not incur any extra cost. The Diploma Qualification program is thus considered
extended.
Normally, Trainers/Tutors will verbally communicate with the student of their academic
non-competency during the study period and advice the student to seek assistance in
Support Services. Warning letters will be sent to student if the student is found to be
non-competent in their mid-study period examinations/final examinations and have not
followed the Trainer’s advice or utilised any of HETC’s support services.
Breaches of Code of Conduct
Where behaviour is unacceptable, disciplinary action may be taken. This action may
consist of but is not limited to the following:



Excluding and/or refusing entry to a classroom if the behaviour is disruptive or
dangerous;
Suspension of studies by the Principal/Academic Director;
Expulsion from HETC by the Principal/Academic Director; and in cases of criminal
behaviour, the police will be notified.
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Refer to “Disciplinary Procedures” below for further information on managing breaches of
the student code of conduct.
Trainers/tutors are responsible for setting the standards within a learning environment and
upholding the principles of equal opportunity. They may not be aware that an individual’s
behaviour is making participation difficult for other students.
If you feel that you are being subjected to any breaches of this Code, by any person, please
bring this situation to the attention of your Trainer/trainer. This person will have
information about HETC’s Complaints & Appeals Policy and Procedure that can assist in
resolving these issues. If you feel further action is required, contact the Academic Director.
Disciplinary Procedures
In the case of misconduct by a student on the premises, a member of staff may immediately
suspend the student from attending the class/learning activity for a period not exceeding 8
hours.
The staff member issuing the suspension will advise the Academic Director immediately
and complete a student report.
The Academic Director will advise the student of the reason for suspension and will give
the student reasonable opportunity to be heard in respect to the misconduct.
At this point, the Academic Director will have the following options:
• Modify or dismiss the charge;
• Reprimand and warn the student against repetition of the breach of discipline; or
• Recommend that further action be taken.
The Academic Director will, upon receiving notification, review the decision and
circumstances within 7 days to decide on the following options:
• Modify or dismiss the charge;
• Expel the student; or
• Take further action as deemed appropriate.
Disciplinary Appeal Process
If the student wishes to appeal against the decision made, they must complete a
Complaints/Appeals Application Form within 20 days of the decision being made. The
appeal will be dealt with in accordance with the HETC’s Complaints Policy and Procedure.
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College Attendance Rules
Please refer to Monitoring Attendance Policy for more details.
1. Students are expected to phone HETC if they are absent from class for any reason.
2. Absences must be supported by a doctor’s certificate.
3. An international student who does not attend HETC for 80% of their scheduled classes
will be reported to DIAC and the consequence will be a termination of the granted visa.
HETC will first send out warning letters and if student does not improve their attendance
record during the study period (i.e. attendance is still below 80%), HETC will then report
that to DIAC.
4. Strict attendance records are maintained by HETC with the following methods:
 Sign on/off sheets
 Record of late arrivals, early departures and missed classes
 Record of daily absences as advised by students
 Class rolls
5. All students are required to be on time for classes. Latecomers are prone to disturb and
interrupt lectures and other students.
6. To show courtesy to teaching staff and other students, mobile phones must be switched
off during classes. Calls may be made during break times unless it is an emergency. It
must be stressed that it is the student’s responsibility to attend all time-tabled classes and
it is expected that all personal activities take place outside College hours.
Modes of Study
Students are provided with training manuals and textbooks throughout their course.
Students should be responsible for their own training manual as it will not be replaced in
case of loss or damage. Note that students will have to pay for textbooks and these fees are
not covered by the tuition fees.
Class
In this mode, the student attends HETC for a scheduled course, during which a qualified
Trainer/Tutor leads the class step by step through the topic using a manual, projects and
exercises. The size of the class is normally 8 students per classroom per trainer/tutor at a
time.
Homework
HETC provides weekly homework exercises for the student to work through at their own
pace. Once the weekly homework is completed, the student submits the assessment to
HETC for marking. During working hours, HETC has a telephone and email help-desk
service to provide assistance to students. Please note that all students are expected to
complete these weekly homework exercises, as it is a way for HETC to monitor students’
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progress and performance.
Distance Education / Online Learning
Distance learning or/and online learning may be included as a part of your course. Distance
education/online learning requires students to study and learn independently with assigned
and allocated learning materials such as textbook chapters or extra handouts. Students
need to submit studying notes or/and homework in the next lesson to prove that they have
been studying the materials assigned. In addition, if online learning materials are assigned
to students, online participation and progress reports will be produced.
Support and Counselling Services
Attached at the end of this handbook is an information sheet which lists the name(s) of
HETC personnel whom you can approach if you have any queries while studying at HETC.
For many students at HETC, it is their first experience of studying in a College
environment. The skills taught at school can be quite different from those required in
diploma or advanced diploma courses or other courses. In addition, there are many students
for whom English is their second language. Therefore, HETC offers programs to assist
students to develop both the academic and language skills necessary to succeed in their
studies.
These programs provide an opportunity for students to build on the skills they learn in their
core units and will assist them in their preparation and presentation of assignments. To
access any of the following support services, students can contact either Student Services,
Registrar at HETC or their Trainer. Email: [email protected] Phone: 07 3344
1922.
IMPORTANT INFORMATION: Please note that ALL tutoring and supporting services
outside the 20 training hours are FREE of charge within training and assessment periods,
but NOT during holiday periods. Firstly, students will be given all information about their
assessment at least a few days before the actual assessment week, this means that they have
all the time within the study period (training and assessment periods) to seek FREE support
and assistance. If students choose not to seek support or assistance, even after HETC’s
academic member(s) have consulted them, and fails the exam(s) during the assessment
weeks, then they will need to pay for the extra tutoring support which will be conducted
during the holiday periods. However, students can seek for FREE tutoring support during
the coming study period training and assessment periods.
Study Skills Program
This program will help students to become more aware of what is expected of them at
College and the strategies which will help they learn best. The program will help students
to manage their time efficiently and revise for exams. Key reading and writing skills are
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also taught, including critical reading and note-taking, essay and report writing. Students
will also learn about researching skills and how to reference correctly. This is essential if
students wish to be part of an academic community and to avoid plagiarism.
The class is free and there are no tests or examinations.
English Development Program (EDP)
This program focuses on developing speaking and writing skills. Students will revise
grammar and sentence structure, paragraph writing, essay writing and report writing. These
skills are taught within context and students will be given models of writing and strategies
for developing their speaking and writing skills. A communicative approach to teaching is
adopted so students will have opportunities to interact with other class members. Trainers
will provide students with feedback on their writing and this will enhance their
performance in assignments.
The class is free and there are no tests or exams.
Individual Assistance
Students can also obtain individual help with the preparation and presentation of
assignments, referencing, languages skills and general study skills. However, we will not
merely edit your assignments. The main aim of this assistance is to provide you with advice
on improving them. Individual assistance also involves helping students with
accommodation issues and talking to students about attendance requirements.
This support service is free and there are no tests or exams.
More information about these programs and the schedule is available from the Academic
Director.
Welfare, Language and Cultural Assistance
International Students studying in Australia may struggle with culture shock, language and
general welfare issues. Additionally, HETC is a multicultural environment and all students
should try to be culturally aware at all times. To assist students with these matters, HETC
will make information available at orientation workshops, through printed booklets and/or
flyers. Students may also consult with HETC’s Academic Director on a one-on-one basis to
discuss and receive assistance with his or her struggles. All assistance related to the
welfare, language and cultural assistance is free-of-charge.
Literacy and Numeracy
Students need satisfactory literacy and numeracy skills to complete the course. Students
who feel that they require literacy or numeracy support are encouraged to inquire at
enrolment. A formal Language, Literacy and Numeracy test may be given to identify these
difficulties depending on the qualification. HETC have professional language, literacy and
numeracy staff at HETC to assist students who may require additional support. Where it is
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considered that a student requires additional support throughout their course, they will be
referred to an approved training provider for literacy and numeracy support. Please contact
Academic Director for more details. This service is free.
Developing Academic Writing Skills
The best way to for students to ensure that they do not plagiarise is to learn the skills of
academic writing, including paraphrasing, quoting and referencing. These skills take time
to develop; therefore, it is important that students obtain help in learning these skills and
allow time to prepare for assignments. Please see the Academic Director for more details.
There are several ways in which students can gain assistance with developing their
academic writing, research and study skills:
1. Ask the Trainer/tutor for assistance.
2. Enroll in Study Skills. These are a series of free classes offered at HETC.
3. Access the Referencing Guides from the HETC library and can be sent through email.
4. Seek assistance from the Academic Director. Students can make an appointment at
HETC reception or contact her via email or phone.
Communication
HETC relies heavily on electronic mail (email) to communicate with students or staff.
Students should ensure that they have provided HETC with their current email address and
check it on a regular basis. By signing the last page of the enrolment form, students have
agreed that they will communicate with HETC via email. Additionally, students should
be aware of the settings of their email account (for instance, Hotmail accounts sometimes
send emails to the ‘junk mail’ folder if the sender is unrecognised).
International students are considered non-compliant if their contact information with HETC,
including email addresses and phone numbers, is incorrect and may have their visa
cancelled (by DIAC) if they are not contactable. It is every HETC student’s responsibility
to read news and information from HETC.
HETC’s emailing system
Sometimes, lecture notes, tutorial questions, other learning materials and announcements
may be sent through email. Therefore, students must check their emails on a regular basis
to keep themselves informed of all course-related materials.
Change of Address/Email
Students must immediately advise HETC of any changes to mailing, email and contact
addresses in Brisbane and overseas, if applicable. For international students, it is also a
mandatory requirement of DIAC and OSHC that they are notified at least two working
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days in advance of any change of address. It is HETC’s duty as an education provider to
keep a register of correct addresses, but it is the student’s duty to report any changes (both
local and overseas). Students must come into the office and inform our reception of the
change of address.
Homestay accommodation
Please refer to Homestay Information and Application form for Students for more details.
HETC operates its own Homestay program where international students are welcomed into
homes of carefully selected Australian host families. Homestay accommodation is
available for all students under the age of 18. Students who are under the age of 18, who
are not living with their parents or nominated relative, may register with HETC’s
Homestay.
All Homestay accommodation arrangement for students under the age of 18 must be
approved by HETC. Host families undertake Duty of Care for students living with them.
HETC provides all students under the age of 18 with a secure, caring and nurturing family
lifestyle that assists with them living in Australia enabling them to grow and develop
during their time studying abroad.
Homestay consists of a variety of family environments including married couples (with or
without children). All families are police checked and inspected by HETC’s Homestay
Co-ordinator.
Living with an Australian family can be an invaluable part of an international student's
learning experience in Australia. Students and host families can learn about each other's
cultures and lifestyles. HETC interviews all Homestay families, which will provide
accommodation services to the unaccompanied child, and inspect their houses prior to
student placement. Homestay students are provided with accommodation including all
meals, and their own bedroom and study facility such as study desk, chair, lighting, etc.
All Homestay families will provide safety and security in a well-supervised environment
for the student. The Homestay families are also responsible for picking up the student
upon his or her arrival.
Homestays are normally located close to the campus. HETC matches students to families
with similar interests, always ensuring a safe supportive family environment. Students have
their own room or can share with other students. Host families provide three meals per day
and assistance is given with basic needs, such as laundry and cleaning.
Parents who prefer students to live with a close relative or family friend must provide
written consent. They must be of good character and over the age of 21. (Please refer to
DIAC website for details - www.immi.gov.au)
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Other accommodation options
Students not wishing to use Homestay, and who are over the age of 18, are required to find
their own accommodation. Housing options include:
 Share accommodation: your own bedroom in a shared flat or house which generally
involves sharing rental, Electricity/gas and phone bills. (Prices start at about
$100/week.)
 Private board: Your own bedroom, usually in family home, meals included. (Approx.
$200/week.)
 Renting a flat: Single bed/living room with its own basic kitchen, and often a shared
bathroom. (Approx. $150-200/week.)
 Renting a house or flat: One or more bedrooms, a kitchen, bathroom, living area, and
usually laundry. (Approx. $350 for a 3 bedroom house.)
Please note that these prices will vary with time. Please go to www.realestate.com.au for
more information and prices on renting.
Assessment and Examinations – Rules and Guidelines
The following assessment and examination rules and guidelines apply to all students of
HETC. It is the student’s responsibility to read, understand and abide by these rules and
guidelines.
1) All assessment items in a subject or unit must be successfully completed to qualify for
the issue of a Statement of Attainment for that unit.
2) All units or subjects that make up a qualification (e.g. Certificate or Diploma) must be
successfully completed to be awarded the qualification.
3) All assessment items must be your own work. The trainer will not accept work that is
copied from another student or other sources without appropriate referencing
(plagiarism). Your trainer will advise you on correct referencing procedures. Acts of
plagiarism may incur penalties ranging from assessment mark reduction (including a
mark of zero), a grade of ‘Not Yet Competent’ for the subject or unit, or other
disciplinary action decided upon by HETC. Whether plagiarising a published source
or a fellow student’s work, disciplinary action may result in automatic expulsion from
HETC. Please refer to the Plagiarism Policy for more details.
4) Aiding and abetting with respect to cheating and plagiarism may lead to automatic
expulsion from HETC.
5) Cheating during examinations or at any other time is not tolerated. Cheating may incur
a mark reduction (including a zero mark), a grade of ‘Not Yet Competent’ for the
subject or unit or other disciplinary action (including expulsion) decided upon by
HETC.
6) Completed assessment items may not be accepted if tuition fees are outstanding.
7) In the event that a student has difficulty in completing assessment items by the due
date, they should, prior to the due date, make an appointment with the trainer (outside
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8)
9)
10)
11)
12)
13)
14)
15)
16)
17)
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normal class time) to discuss alternative arrangements.
A Deferred Exam/Assignment Application Form must be completed and forwarded to
the class Trainer at least 2 days before the due date of the assessment. A medical
certificate or other supporting evidence should be attached to the form. The request
will be approved/not approved by the Academic Director and a copy of the form
indicating this will be returned to the student. If the request is approved, a copy of the
approved form must be attached to the assessment item. If it is not attached, the
assessment will not be accepted.
Any student who unsuccessfully completes an assessment item is entitled to a re-sit.
The student may be granted 1 week only from the date of notification of their result to
complete the re-sit. The trainer will notify students of all due dates. Students are
entitled to one re-sit only, in accordance with HETC policy.
The student has full responsibility to make arrangements for a re-sit or follow trainers’
requirements. Any re-sit usually will be completed outside normal class time.
HETC has full discretion with respect to assessment extensions, reset assessments and
overall assessment procedure. Re-sit assessments and re-sit examinations will not be
given a marking priority. Trainers are instructed to mark initial assessment items and
initial examinations prior to marking re-sit examinations and re-sit assessments.
For subjects that incorporate assessment through formal examination, students must
furnish a written statement if they are unable to attend the scheduled examination. A
doctor’s certificate and/or other supporting evidence must be attached. The written
statement must be received by HETC prior to the examination or other arrangements
made. Failure to supply this information will result in an automatic failure for the
subject. The student will be notified if alternative arrangements can be made. Only one
opportunity will be granted to sit for the second examination.
Should an incident occur on the day of the examination which prevents the student
from attending the examination and which is beyond the student’s control, it is the
student’s responsibility to contact HETC as soon as possible so that alternative
arrangements may be made. HETC still requires a doctor’s certificate or other evidence
to substantiate the absence. Only one opportunity will be granted to sit for the second
examination.
Students who sit for and receive a determination of ‘Not Yet Competent’ for a formal
examination may be provided with an opportunity to take one re-sit examination. In
such cases, the awarded mark for the re-sit examination will be adjusted to reflect the
‘second chance’ granted. After the two examinations, no further opportunity will be
provided for a re-sit examination.
If HETC considers at any time during a study period that a student is at risk of being
“Not Yet Competent’, HETC will take steps to assist them in improving their academic
results. Students are encouraged to tell their trainer, or contact HETC’s Student
Services staff if they are experiencing difficulties in their studies.
If HETC considers that a student will not complete the course in the duration of their
student visa, HETC will also put in place an action plan to help them improve their
studies.
Any student who fails to meet visa requirements for academic performance will have
their enrolment cancelled and Department of Immigration and Citizenship (DIAC)
notified via PRISMS. If a student fails or demonstrates competency below 50% of the
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subjects in a study period for two consecutive study periods, HETC will notify the
student that he or she is going to be reported to DIAC.
HETC Plagiarism Policy
Plagiarism means presenting the work or property of another person as one’s own, without
appropriate acknowledgement or referencing and can include the following:
1) Copying of another student's or author's exact sentences, paragraphs, or creative
products (i.e. drawings, graphics) without clearly indicating that you are making a
direct quote and/or without giving a reference (includes copying from books, articles,
thesis, unpublished works, working papers, seminar and conference papers, internal
reports, Internet, lecture notes or tapes);
2) Trying to put other's ideas into your own words by changing only a few words without
clearly referencing the original source. A Trainer may decide, as the words are almost
the same as the original, that this is plagiarism, even if a reference is given;
3) Writing or presenting your own version of another person's work (including words,
music, computer source code, creative or visual artifacts, designs or ideas) or research
data without clear referencing;
4) Submitting work which has been written for you by someone else;
5) Copying and submitting another person's work as if it were your own. If a student
lends an assignment to another student and the assignment is copied and handed in by
that student, then both students will be penalised;
6) Copying computer files in whole or in part without indicating their origins;
7) Copying and submitting another student's work, wholly or partially, by a process of
mechanical transformation, e.g. by changing variable names in computer programs; or
8) Submitting work completed in a group as if it were the work of an individual student.
Where any of the above examples of plagiarism are detected in a student’s work, penalties
will apply. These penalties may vary depending on the nature of the plagiarism. If it is
considered to be unintentional, then most likely this will result in a loss of marks. However,
if it is considered to be intentional, as in the case of deliberate copying or submitting other
students’ work, this is likely to result in zero marks. Please contact your Trainer for more
details about avoiding plagiarism.
Grades
Grades of assessment will be as follows:
Overall, the grades will be categorised into two major outcomes, competent or not yet
competent. To achieve competency, students need to prove that they are competent in all
of the knowledge and skills learnt in class. On top of these two grades, HETC also uses a
Descriptors Grading System. Where the percentage mark is within the range as shown
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below, the grading system will return the following grades:
4 – Pass, 50% - 64% and the unit has been passed without supplementary assessment or
without a pass having been conceded.
5 – Credit, 65% - 74% and the unit has been passed without supplementary assessment or
without a pass having been conceded.
6 – Distinction, 75% - 84% and the unit has been passed without supplementary assessment
or without a pass having been conceded.
7 – High Distinction, 85% - 100% and the unit has been passed without supplementary
assessment or without a pass having been conceded.
C – Competent.
F/NYC – Fail/Not Yet Competent, all compulsory work has been submitted but one or
more essential components have been deemed failed. This Grade shall apply in all such
cases, irrespective of the percentage mark.
D – Deferred, where a Board of Examiners has granted a deferred assessment under the
conditions of the Deferred Assessment within this procedure. A student granted a
deferred grade is still deemed to be an enrolled student in that unit.
W – Withdrawn, where a student has been withdrawn from a unit after week 4.
DNC - Did Not Complete, where the percentage mark is within the range of 00-99 and the
student attended one or more lectures or tutorials but did not attend the final
examination, submit all the required components of work or apply for deferred
assessment.
DNA - Did Not Attend, where the student has enrolled in a unit but has not attended any
lectures, tutorials or submitted any required work. The DNA grade is a failing grade (as
there is no percentage mark associated with a DNA grade, a unit with a grade of DNA
cannot be included in the calculation of a student’s study period weighted average).
NYC - Not Yet Competent
EX – Exemption, where a student has been given an exemption for a particular unit.
Note that this ranking system does not apply to English qualifications. Please contact us for
more details.
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ASSIGNMENT GRADE DESCRIPTIONS
All trainers use the Assessment Tools sheet for marking. Each requirement has a different weighting.
Grades
Pass
Credit
Assessment
Tools
Ticked all
boxes in the
Assessment
Tools (e.g.
Answered all
questions in
the
assessment
and all parts
of each
question
accurately)
Examples and ideas
(40%)
- Had 1, 2 or 3
- Lack of applicable and
references.
up-to-date examples and
- Some research results
additional examples are
do not directly link to
repeats.
assessment
- Some examples are
requirements.
relevant but some do not
- Most references are
directly address the
online websites.
assessment
There is lack of wide
requirements.
reading.
- Examples and research
- Lack of in-depth
were provided only
analysis of the topic.
when the assessment
requirements requested
for it.
Formatting and
presentation (10%)
Achieved some of the
following:
- Times New Roman,
font size 12, line
spacing of 1.5 or 2.
- Reference format
mostly
accurate.(Either
Harvard or APA, but
student should stick
to ONE style)
- Headings may not
accurately reflect the
content of the
paragraphs.
- May not have
followed the word
limit e.g. plus or
minus 30%.
Language and
explanation (20%)
- Presented relevant
main ideas but lack
in-depth analysis.
- Logically organised
information and ideas
and there is clear
progression
throughout.
- Paragraphs may not
flow well.
Ticked all
- Had more than 4 or 5
Achieved most of the
- Presented relevant
Research (30%)
- Around 50% of
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boxes in the
Assessment
Tools
relevant references.
- Most of references
are from books and
websites.
- Evidence of some
outside of text
reading.
assessments contained
additional examples and
ideas. E.g. out of 10
questions 5 questions
had an additional
example in it.
Ticked all
boxes in the
Assessment
Tools
- More than 6 or 7
- Around 70% of
correct references
assessments contained
- Most of references are
additional examples and
from books
ideas. E.g. out of 10
questions 7 questions
had an additional
example in it.
following:
- Times New Roman,
font size 12, line
spacing of 1.5 or 2.
- Reference format are
mostly accurate.
- Most headings
reflect the content of
the paragraphs.
- May not have
followed the word
limit e.g. plus or
minus 30%.
Achieved nearly all of
the following:
- Times New Roman,
font size 12, line
spacing of 1.5 or 2.
- Reference format are
accurate.
- Headings accurately
reflect the content of
the paragraphs.
- Have followed the
word limit e.g. plus
or minus 20%.
main ideas and
provided some analysis
of the topic.
- Logically organised
information and ideas
and there is clear
progression
throughout.
- Paragraphs flowed well
together.
- Presented relevant and
up-to-date ideas and
included in-depth
analysis of the topic.
- Logically organised
information and ideas
and there is clear
progression
throughout.
- Used sufficient range
of subject related
vocabulary to
demonstrate wide
understanding of the
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Ticked all
boxes in the
Assessment
Tools
High
Distinction
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- More than 7 correct
references
- It contains books and
journal references
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- More than 80% of
assessments contained
additional examples and
ideas. E.g. nearly every
assessment question had
an additional up-to-date
example or research to
back up its proposed
statements and ideas.
Achieved ALL of the
following:
- Times New Roman,
font size 12, line
spacing of 1.5 or 2.
- Reference format are
all accurate.
- Headings accurately
reflect the content of
the paragraphs.
- Have followed the
word limit e.g. plus
or minus 10%.
-
-
-
-
-
topic.
Presented relevant and
up-to-date ideas and
included in-depth
analysis of the topic.
Logically organised
information and ideas
and there is clear
progression
throughout.
Used a variety of
complex subject
related vocabulary to
demonstrate wide
reading and in-depth
understanding of the
topics.
Explanations directly
answer the assessment
requirements.
Answers are clear,
precise and convincing.
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Academic Progress
Progress Requirements
The Department of Immigration and Citizenship (DIAC) maintains the view that if an
international student holds a student visa they should be attending class, studying and
passing their units. Therefore, one of the conditions of an international student’s visa is that
the student must make satisfactory academic progress. This is partly defined by the fact that
students are required to complete their course within the period stated on their CoE (which
corresponds to the period of the course as per CRICOS registration).
Students with a history of poor academic results must be reported to DIAC by HETC.
Students should note that any failed unit means academic progress is poor, though every
case is different for a variety of reasons. Students would not be reported (for poor
progress) where extenuating circumstances prevail (such as extended illness, family crisis,
etc.) A student’s academic progress is finalised at the end of each study period once results
are released, unless a legitimate appeal is underway (see Complaints and Appeals Policy).
Before a student is reported to DIAC, they are granted the opportunity of an interview with
HETC Academic Staff to appeal against their case.
If a student is due to be reported to DIAC for poor progress at HETC, they should meet
with the Academic Director to discuss the process and their obligations. Should they wish
to re-enrol at HETC for the upcoming study period, they should carefully review the HETC
Refund Policy. Returning late to studies in the following study period due to being
previously reported will not be considered an acceptable reason.
Unsatisfactory Academic Progress
A student who fails 50% of their units in any given study period will be at risk of not
completing their course in the specified time and will be warned and counseled accordingly.
Furthermore, a student who fails more than 50% of their units may receive a final warning
directly.
Any student who fails 50% of their units a second time will be given a final warning and
counseled accordingly. HETC reports students at the conclusion of ‘as soon as practicable’.
HETC will issue an Intention to Report letter for students who have not achieved
satisfactory course progress for TWO units or more in TWO consecutive terms and
students have not made a successful appeal against this assessment. For example, students
who have failed two units for two consecutive terms will be issued an Intention to Report
letter via email or in person. The letter will inform the student that he or she is able to
access HETC’s complaints and appeals process and that the student has 20 working days in
which to do so. The reporting only occurs once any appeal processes have been finalised,
including external appeal.
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Additional Poor Progress Intervention
HETC Trainers/Trainers identify students at risk of failing throughout the study period by
completing a feedback form, highlighting issues such as poor attendance, poor attitude,
inappropriate behaviour, continued lateness, significant failure in internal assessment(s), or
poor language/study skills.
Once a student is identified as ‘at risk’, academic staff at HETC will request an interview
with the student to counsel them accordingly. A number of options are available to the
student: drop a unit, change course, attend free support classes or workshops, or receive
tutoring. Note, one-on-one tutoring is available at HETC; however, students will need to
pay for these tutoring sessions at extra cost if they wish to receive tutoring during holiday
periods. This is not included in the course fees.
Satisfactory progress is an important element of a student’s success and as such HETC will
attempt to alert students should they be at risk of failing or being reported to DIAC. In the
event that progress is considered unsatisfactory, formal warnings (written notice) may be
issued to students by mail, portal messages and/or email. A student who fails 50% of
their units in any given study period will be sent a warning. Any student who fails 50% or
more of their units on a second occasion will be given a final warning and counseled
accordingly.
Students who receive notification of poor progress are required to have an interview with
Academic Staff, e.g. Trainer/Tutor or Academic Director or Student Services Manager, so
that study options can be discussed and the student can get back on track. Students should
note that satisfactory progress is ultimately their responsibility. Student enrolment may be
cancelled in the event that a student does not respond to warnings issued. Students should
refer to the HETC Monitoring Course Progress and Attendance Policy on the HETC
website for more information about academic progress.
The student who has not achieved satisfactory course progress will be notified by HETC in
writing of its intention to report the student. The student then has the right to access
HETC’s Complaints and Appeals process within 20 working days. Where the student has
chosen not to access the Complaints and Appeals processes within 20 working days, has
withdrawn from the process, or the process is completed and results in a decision
supporting HETC’s original decision, then HETC will notify the DIAC through PRISMS of
the student not achieving satisfactory course progress as soon as practicable.
Issuance of Qualifications and Statements of Attainment
The qualification or statement of attainment will be issued within 21 days of the following
conditions being satisfied:
(a) HETC is satisfied that the student has attained the skills and knowledge required for its
issue or recognises that the student as having the skills and knowledge required for its
issue; and
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(b) The student has paid all fees payable by the student to HETC. (HETC can withhold a
qualification or statement of attainment if a student has outstanding fees.)
No student will be promised early issuance of their qualification or statement of attainment.
Issuing of results for a Unit will be posted at a suitable time by the class trainer/tutor. This
will usually occur 2-4 weeks after the subject has concluded.
Campus Facilities
Please refer to the HETC Facilities document for more details.
Internet and Computer Use - Terms and Conditions
The following rules are to be observed by all students of HETC:
1) THERE IS TO BE NO FOOD OR DRINK CONSUMED WHILE USING
COMPUTERS. Bottled water ONLY (with the lid tightly fitted) may be kept on the
floor or in your bag.
2) When completing a current session, all students MUST log off at the end of that
session. To log off, select START, SHUT DOWN and click on LOG OFF.
3) No student is to shut down the computer except as outlined above. A virus scan is
timed to run on the entire system and this can only be completed provided all
computers are turned on. Other maintenance may also be carried out after hours.
4) Please do not attempt to fix or adjust the computers, printers or other equipment.
Report all faulty terminals to your trainer or any staff member.
5) Do not change any setup or display features of the computer.
6) Leave computers neat and tidy – place all rubbish in the bin provided, straighten up the
terminal/keyboard/mouse and push your chair in.
7) The internet may be used for research and personal use. Students must use the
internet/computing facilities solely for legal and ethical purposes. These purposes are
to reflect the high moral and ethical standards of HETC. Users are reminded of the
legal issues associated with publication of certain or illegal material, in particular
defamation and/or defamatory material. Downloading offensive material, using the
computers for any illegal or improper purpose or for personal use during scheduled
class time is not permitted and may lead to disciplinary action, including suspension or
cancellation of enrolment.
8) Printing is available at the Reception area. Assessment items and other course-related
material may be printed free of charge. A charge of 10 cents per page will be incurred
for personal printing.
9) All printing is to be done in black and white and double sided unless absolutely
necessary. Higher rates apply for colour printing, please see HETC staff for details.
Fire Regulations and Evacuation Procedures
Each work area and training room has a floor plan identifying fire exits. In case of fire or
evacuation, staff and students are to follow the direction of the identified staff member. All
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people on the premises are required to meet in outside the car park on Zamia Street for roll
call to ensure that all people have left the building. Everyone is required to remain at that
site until the all-clear by the Building’s Fire Warden is given.
General Information
O S HC
Health cover is compulsory for international students wishing to obtain a student visa to
study in Australia. HETC’s OSHC is provided by Bupa. You can obtain more information
and advice about the service they provide from their website: www.bupa.com.au
Making a claim
If you need to see a doctor before you receive your membership card, you are required to
do the following:
 Pay your medical treatment fee;
 Keep your receipt and as soon as you receive your membership card, contact your
OSHC provider; and
 Advise your medical practitioner that you have not yet received your membership
card.
Please note that you are responsible for renewing your OSHC. You can choose to remain
with your original provider or elect to change to a new provider.
Public Transport
Bus Services:
Buses to HETC Sunnybank Campus are routes 130, 140, 123, and 155. These services run
approximately every 15 minutes.
Timetables for buses are available at:
• http://www.translink.com.au
• Brisbane City Council (BCC) Customer Service Centres
• Queen Street Bus Station Information Centre
Taxis
There are numerous taxi ranks around the Sunnybank Plaza, which is a 2-minute walk from
the Sunnybank Campus and in shopping centres in the suburbs. Taxicabs are expensive and
on average charge $1.82* per kilometer as well as an initial charge of $2.80 to $4.00*
during the day. *subject to change ** Late night charges are higher.
Fare estimators are available on taxi company websites: Black and White Cabs; Yellow
Cabs
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Private Transport
Drivers License
You are permitted to drive on Queensland roads with your overseas license on the
following conditions:
 Your license is valid; and
 Your license is in English. For more information visit www.transport.qld.gov.au
18+ Card
The 18+ Card is an age identification card. However, this card can be used as a general
identification. This card is available from Queensland Transport, which has branches
located at:
Kessels Court
567 Kessels Road
Macgregor 4109
Phone: 13 23 80 or 3347 7876
If you have any questions regarding the 18+ Card, please contact Queensland Transport:
Phone 3834 2011.
Tax File Number (TFN)
A TFN is required in the following circumstances:
 Start or change jobs;
 Lodge a tax return;
 Ask about your personal tax affairs; and
 Have savings accounts or investments that earn income - for example, interest or
dividends.
For more information please visit www.ato.gov.au or call the Australian Taxation Office on
13 28 61
Immigration
DIAC’s address is:
Ground Floor
299 Adelaide Street
Brisbane QLD 4000
General Enquiries: 131 881
Opening hours: Mon-Fri, 0900-1600 (Wed 0900-1330)
**Please note that it is essential to make an appointment before visiting DIAC.
Work permit
Students under this visa classification are allowed to work a maximum of 20 hours per
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week. For information about how to apply for a work permit, please visit
www.immi.gov.au/e_visa/index.htm and follow the instructions.
Under 18 Welfare Arrangements
The Department of Immigration and Citizenship (DIAC) requires that all international
students who will be under 18 years of age when entering Australia on a student visa, have
appropriate accommodation, support and welfare arrangements in place. There are various
options available to international students under 18 to meet this DIAC requirement.
One way is by enrolling in the Under 18 Supervision Program coordinated by International
Student Coordinator (ISC), you may contact her (Yan CHEN) by emailing
[email protected] or by calling 07 3344 1922.
This program available to international students who will be under 18 years of age at the
time when they enter Australia and commence their course at HETC and would need
approval of their accommodation and welfare arrangements in order to meet the
Department of Immigration and Citizenship student visa requirements.
Students who are accepted in the program will receive a Confirmation of Approved
Accommodation and Welfare (UNDER 18 WELFARE CONFIRMATION) form after they
have accepted their offer of place. ISC will monitor the students' welfare through regular
meetings until they turn 18 years of age, and is able provide comprehensive support and
can refer students for additional assistance as required from academic staff or other
services.
Applications
The application process for the Under 18 Supervision program is as follows:
1. Students and their parents or legal custodian must complete an Application for the
Under 18 Supervision Program and return this form together with all required
documents and payment of the program fee to International Student Services.
2. ISC staff will assess the intended accommodation and welfare arrangements for
students enrolling in the Under 18 Supervision Program.
See: Housing options
3. When ISC has approved the intended accommodation, students will receive their
UNDER 18 WELFARE CONFIRMATION
Obligations
Arrival dates
Students who are accepted in the Under 18 Supervision Program must not arrive in
Australia prior to the date that care arrangements commence. ISC will consider earlier
commencement of the Under 18 Supervision Program in special circumstances.
Please email Yan CHEN at [email protected] for further information.
Changing your welfare arrangements
Student must obtain written approval from the Under 18 Program Coordinator before
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changing approved arrangements. If students do not maintain adequate accommodation and
welfare arrangements during their stay in Australia, then their student visa may be
cancelled.
All international students who will be under 18 years of age must register their proposed
accommodation and welfare arrangements with HETC by completing an Under 18 form
that is relevant to their situation. Please note that there are two types of application forms
to fill in, students who are under 18 need to fill in one of the forms below that best
describes your proposed care arrangements for your stay in Australia:
Option 1: Application for under 18 supervision program – stay with parent(s)/legal
custodian OR stay with an approved relative. *A relative can be your (step) brother, (step)
sister, (step) grandparent, (step) aunt, (step) uncle, (step) niece or (step) nephew. He or she
must also be over 21 years of age and of good character. (Downloadable on
www.hetc.edu.au under ‘FORMS DOWNLOAD’)
Option 2: Application for under 18 supervision program – students with their own
accommodation arrangements assessed by HETC and enrol in the under 18
supervision program. (Downloadable on www.hetc.edu.au under ‘FORMS
DOWNLOAD’)
Fees
The Under 18 Supervision Program fee consists of:
Registration fee: AUD$200
Supervision fee: AUD$10 per night that a student will be enrolled in
the Under 18 Supervision Program.
Assessment fee: HETC has a list of pre-approved accommodation
options for international students under 18 years of
age. HETC staff must assess any alternative
arrangements. An additional fee per assessment
applies:
 Property within 5km of campus: AUD$80
 Property between 5km and 10km of campus:
AUD$100
 Property between 10km and 15km of campus:
AUD$150
 Property between 15km and 20km of campus:
AUD$200
To check how far a property is from HETC’s campus,
go to Google Maps and get directions from Suite 9,
Block A, 3 Zamia Street, Sunnybank, Australia to the
address that you plan to stay at.
The total Under 18 Supervision Program fee is payable in advance.
The Under 18 Supervision Program fee does not include accommodation and related
expenses. Students and their families will need to contact housing providers directly to
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apply for accommodation. Any leases or other agreement relating to housing (financial or
otherwise) are strictly between the student and the housing provider.
Under 18 Program Refunds
If a student enrols in the Under 18 Supervision Program and subsequently wishes to
withdraw, they must notify the Under 18 Program Coordinator (Yan CHEN) in writing
(please email to [email protected]). A full refund minus the registration fee (AUD$200)
and assessment fee if applicable will be made if written notification of withdrawal is
received by the Under 18 Program Coordinator before the start of care arrangements.
After this date, unused portions of the supervision fee will be refunded. Please note that
students are required to give ten working days notice if they are ceasing their supervision
program arrangements. If the student has already paid for period of time in advance, then
Homestay family will refund the amount of payment which were paid in advance.
If a student who has been issued with an Under 18 Welfare Confirmation by HETC
withdraws from the Under 18 Supervision Program, HETC will cancel the UNDER 18
WELFARE CONFIRMATION and notify DIAC that these care arrangements have ceased.
Complaints and Appeals Policy
HETC has a fair and equitable process for dealing with client grievances and appeals. The
following policy and procedures are designed in accordance with the Education (Overseas
Students) Act and the Education (Overseas Students) Regulations and to the
Commonwealth Education Services for Overseas Students Act 2000. Please see HETC’s
Complaints and Appeals Policy and Procedure document (available on www.hetc.edu.au)
for a full explanation of the complaints and appeals process.
1. In the first instance, where a client feels that they are dissatisfied with some aspect of the
service provided by HETC staff or contractors, it is suggested that they speak with the
person in charge of delivering the service in the first instance in an attempt to resolve the
problem.
 If your situation concerns a piece of assessment, then you should speak to your
trainer/tutor;
 If your situation concerns your enrolment or refund, then you should speak to the
Administration or Student Services Manager; and
 For other concerns, please see the Academic Director.
2. In the situation where a client feels uncomfortable or unable to approach the HETC staff
member, they may be able to speak directly with the Chief Executive Officer/Academic
Director of HETC. It is intended that the issues of concern be resolved at the lowest level
with minimal impact.
3. If the situation cannot be resolved, the client is advised that they may make a formal
complaint/grievance by recording their issues in writing as a formal complaint/grievance, if
they so choose. Students can use a Complaint Lodgement Form, available on HETC’s
website under ‘FORMS DOWNLOAD’, to make a formal complaint.
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Please note: Appeals against exam or assessment results should be submitted (together with
supporting evidence) within two (2) working days of the student receiving their results
from HETC. Applications for deferral or re-sit of exams must be made within two (2)
working days of the exam date, and must be accompanied by supporting evidence such as a
medical certificate.
4. The client will be advised both verbally and in writing of the outcome of the written
complaint/grievance. The complaint will be assessed and investigate, and the complainant
advised in writing of the outcome within 10 business days.
5. If the client is dissatisfied with the outcome of the complaint/grievance, the client is
advised that they may make an appeal against the decision made by HETC to an
independent mediator.
Independent mediator contacts:
Dispute Resolution Branch
Department of Justice & Attorney General
13th Floor Central Courts Building
170 North Quay QLD 4000
Toll free number: 1800 017 288
The Complaints and Appeals Policy and Procedures will be given and explained to students
before enrolment. Note that each complainant or appellant has an opportunity to formally
present his or her case at minimal or no cost to him or herself. For example, if the normal
average price with an independent mediator is $80 per hour (note that this is subject to
change, please call the mediator for a direct quote), then HETC will pay 30% of the first 2
hours of consultation.
6. Students may be represented by a nominee at any stage of the complaints and appeals
process.
The policies and procedures above have been designed in accordance to the Education
(Overseas Students) Act and the Education (Overseas Students) Regulations and to the
Commonwealth Education Services for Overseas Students Act 2000. Please note the
following:
1) The Director-General of the Department of Education Queensland has power under the
Act to suspend or cancel the registration of a provider or a course.
2) Students concerned about the conduct of a provider may contact The Senior Education
Officer of the Department of Education.
The Manager, International Quality Department of Education and Training (DET)
Physical Address: Floor 3, Education House, 40 Mary Street, Brisbane.
Postal Address: LMB527, BRISBANE QLD 4001
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Phone: 07 3225 2442
Email: [email protected]
3) The complaints and appeals process does not prevent a student from exercising the
student’s rights to other legal remedies.
Refund Policy
All applicants/students must read and understand the Refund Policy and must agree to the
conditions below:
TERMS AND CONDITIONS
Fees are referred to as tuition fees which can be defined as fees payable for tuition as
officially published or provided by HETC.
1. This Refund Policy must be provided to the student prior to any payment being made.
NC3.1& Education (Overseas Student) Registration 1998 7(3).
2. All refund requests, notifications of withdrawal, deferrals or leaves of absence must be
made in writing. Students can hand forms and supporting evidence in person or via email.
All forms and evidence should be submitted or emailed to Administration or Student
Services personnel.
3. Enrolment, accommodation placement, airport reception and additional private tutoring
fees are not refundable in any circumstance.
4. Any approved refund provision will be paid by HETC in the same currency in which the
fees were paid, to the person who has entered into a contract with HETC, unless this is
impracticable in accordance to Education (Overseas Student) Registration 1998 7 (2) (c).
5. A full refund (minus any administration fees) will be given only if a refund request is
submitted at least four (4) weeks before the course commencement date. A full refund will
not be given if a student’s visa renewal is rejected due to breaches of visa conditions.
6. Course fees must be paid in full before the course commencement date. Course fees will
be held in the name of “Harvest Education Technical College”, (HETC), in accordance
with the Education Services for Overseas Students (ESOS) Act (2000).
7. Fees are subject to change. However, fees detailed in a letter of offer issued before the
date of change will be honored by HETC for the course stated on the letter of offer.
9. In the event of a visa being refused, a full refund will be processed on provision of
evidence of visa refusal, provided that the refusal was not caused by a breach of visa
conditions.
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10. If a student’s visa is terminated, there will be no refund of fees for courses which have
commenced. Tuition fees paid for future courses will be refunded.
11. Students repeating units will be required to pay for such units on a pro-rata basis, based
on contact hours. Payment must be made prior to the commencement of the unit/s.
12. Where a person has entered into a contract with HETC and does not start the course or
withdraws from the course at any time, HETC will (in addition to those fees specified in
clause 3 above) retain the cancellation amounts.
13. Refunds will be paid within 4 weeks after receipt of a written application, in accordance
with ESOS Act 2000 Section 28 (3).
14. No refund will be given if a person who has entered into a contract with HETC and is
expelled by HETC after two weeks of study.
15. Refunds will be paid directly to the person who entered into the contract with the
registered provider, HETC (RTO code: 31671), unless that person gives written direction to
pay someone else. Note that the Australian legislation does not allow for a refund to be
paid to an agent Education (Overseas Student) Registration 1998 7 (2) (b).
16. All applications for withdrawal, deferral or leave of absence from study, and/or
applications for refund of fees must be made in writing to the Academic Manager and/or
Finance Manager. Students must complete the “Suspension of
Studies/Deferral/Cancellation of Enrollment Application Form” and/or the “Fees Refund
Form”. Notices will not be effective until received and approved by the Academic Director
and/or Finance Manager.
17. This policy does not remove the right to take further action under Australia’s Consumer
Protection Laws nor does it prevent the student from pursuing other legal remedies.
Students are bound by the conditions of their respective visas when changing their
education provider. Students who change provider are regarded as students withdrawing
after commencement of their program.
18. HOMESTAY
HETC will arrange Homestay for students who are under the age of 18. For all students
living in a Homestay, the following conditions apply:
i. Requests for Homestay accommodation must be received four weeks prior to arrival.
ii. There is a minimum stay of two weeks, which must be paid for in advance to HETC.
iii. Homestay fees are payable thereon to your host family each fortnight, in advance.
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iv. If the request for Homestay accommodation is cancelled after notification of the
student’s flight details, or after the student has arrived in Australia, the first four weeks of
Homestay payment may not be refundable. Extenuating circumstances will be considered if
submitted in writing to the Academic Director. Students are expected to live according to
the house rules of the Homestay family. HETC reserves the right to deny or cancel
Homestay arrangements for students deemed unsuitable. HETC will find an alternative
Homestay for a student who has a valid reason for moving. If a student requests a change
of Homestay for any other reason, a further Homestay Booking Fee will be charged.
19. Airport Transfer must be booked and paid for at the same time as payment of tuition
fees. The cost of transfer is not refundable if the service is not utilised by the student. When
a student arrives on a late night flight, it may be necessary for the student to cover the cost
of one night’s accommodation in a moderately priced hotel.
20. This agreement, and the availability of complaints and appeals processes, does not
remove the right of the student to take action under Australia’s consumer protection laws.
21. The registered provider’s dispute resolution processes do not circumscribe the student’s
right to pursue other legal remedies.
22. In the case of provider default, HETC will refund the tuition fees in full to the student
within 4 weeks. However, enrolment/admin fees and any other service or resource fees
are non-refundable.
Notification Period
Fees
BEFORE COMMENCEMENT DATE
More than 4 weeks
$200 administration fee or Student
Contribution Fee applies and FULL
REFUND
4 weeks or less
$200 administration fee or Student
Contribution Fee applies and
REFUND of 80%
AFTER COMMENCEMENT DATE
From Week 1
NO REFUND
Overseas Student Health Cover (OSHC) Refund Policy
If a student is transferring from another provider or cancelling cover, a request must be
made in writing to HETC. A service charge of $55 may be incurred.
Airport pickup refunds
You are required to give advance notice of change of arrival date or time. If notice is given
less than 24 hours before arrival, you may be charged a second airport pick up fee. For
cancellations less than 48 hours before arrival no refund will apply.
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Liability
HETC and its staff and representatives will not be liable for loss, damage or injury to
persons or property howsoever caused, except where liability is expressly imposed by law.
HETC will not be liable in the event that any service contracted to be supplied by HETC
becomes impossible to supply for any reason or any cause outside the control of HETC.
Education services for overseas students (ESOS) framework
Please visit http://aei.gov.au/AEI/ESOS/default.htm for more information on the ESOS
framework.
Estimated Living Expenses
For 1 person only
Rent $120 - $280 per week
Food $60 - $100 per week
Gas, Electricity, Water, Telephone $25 - $50 per week
Transport $15 - $35 per week
Other (entertainment, clothing, toiletries, postage, etc):
$40 - $100 per week
Medical consultation $32 - $68 per visit (General Practitioner not Specialists)
To get a better idea of what it costs an individual student to live in Brisbane, including food,
transport, entertainment and other general living costs, go to the following websites:
http://www.woolworths.com.au/
http://www.ourbrisbane.com/ and
http://www.ourbrisbane.com/transport/
It is important to make sure you have sufficient funds to support yourself and any
dependents during your time in Australia. For information about working while studying,
please check the Department of Immigration’s website (www.immi.gov.au). To access the
government’s free budget planner, please visit www.moneysmart.gov.au.
If you experience financial difficulties during your studies, please let HETC know. We will
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do our best to accommodate your needs. The following services may also help you:
- Financial Counselling Australia: Call 1800 007 007 for free, independent financial
counselling.
- The Salvation Army: The Salvation Army provides a variety of services, including
financial counselling, and emergency food and accommodation. The Care Line number
is 1300 36 36 22 and is available 24 hours a day, 365 days per year.
- Queensland Government Emergency Accommodation: This page has contact details
for a variety of services that provide information about emergency accommodation.
If you require an interpreter, please call the Department of Immigration’s Translating and
Interpreting Service (TIS) on 131 450 (available 24 hours a day, 365 days a year).
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Contacts
People who can help at HETC:
Name
Surname
Position/Role
Campus
Email
Phone
Nina
CHEN
CEO
Both
[email protected]
07 3344 1922
Gary
DAVIS
Trainer
Both
[email protected]
07 3344 1922
Alicia
FORD
Trainer
Both
sunnybank @hetc.edu.au
07 3344 1922
Jacky
PEI
Finance and Accounting Manager
Both
[email protected]
07 3344 1922
John
SULLIVAN
Trainer
Both
sunnybank @hetc.edu.au
07 3344 1922
Eric
ALLGOOD
Trainer
City
[email protected]
07 3162 5365
Lucy
WU
Student Services
City
[email protected]
07 3162 5365
Melissa
JOHNSON
Trainer
City
[email protected]
07 3162 5365
Cathy
LIU
Marketing Personnel
City
[email protected]
07 3162 5365
April
TARABELLA
Trainer
City
[email protected]
07 3162 5365
Lisa
WELSH
Trainer
City
[email protected]
07 3162 5365
Rachel
XIE
Registrar
City
[email protected]
07 3162 5365
Bailey
SHIM
Student Services
City
[email protected]
07 3162 5365
Rena
CHENG
Administration
City
[email protected]
07 3162 5365
Joanne
HUANG
Finance and Accounting Personnel
Sunnybank
[email protected]
07 3344 1922
Sunyoung
JIANG
Trainer
Sunnybank
sunnybank @hetc.edu.au
07 3344 1922
Hannah
KIM
Marketing Personnel
Sunnybank
[email protected]
07 3344 1922
Jo
KIM
Trainer
Sunnybank
sunnybank @hetc.edu.au
07 3344 1922
Yvonne
LEW
Trainer
Sunnybank
sunnybank @hetc.edu.au
07 3344 1922
Ecy
YOU
Marketing
Sunnybank
[email protected]
07 3344 1922
Charissa
LIM
Registrar
Sunnybank
[email protected]
07 3344 1922
Jack
MURRAY
Compliance Officer
Sunnybank
[email protected]
07 3344 1922
Jennifer
JIANG
Administration
Sunnybank
sunnybank @hetc.edu.au
07 3344 1922
Rabind
PEREIRA
Trainer
Sunnybank
sunnybank @hetc.edu.au
07 3344 1922
Jiang
TIAN
Trainer
Sunnybank
sunnybank @hetc.edu.au
07 3344 1922
Larry
WEN
Trainer
Sunnybank
sunnybank @hetc.edu.au
07 3344 1922
Chris
WOOLES
Trainer
Sunnybank
sunnybank @hetc.edu.au
07 3344 1922
Jason
YANG
Academic Director
Sunnybank
[email protected]du.au
07 3344 1922
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APPENDIX
Attachment 1: ORIENTATION CHECKLIST
Please complete this form and return this page to your Orientation Leader.
Student (Please tick)
 Important Dates
 Continuity of Enrolment
 Student ID and Username
 Course outlines
 Access and Equity Policy
 Recognition of Prior Learning (RPL)
 Payments (including fees paid in advance)
 Interruption of studies
 Cancelation of enrolment
 Student Code of Conduct
 College Times and Attendance Rules
 Support services
 Assessment and Examinations – Rules and Guidelines
 Issuance of Qualifications and Statements of Attainment
 Internet and Computer Room Terms and Conditions
 Fire Evacuation Procedures
 Student Responsibilities
 Privacy and access to own records
 Terms & Conditions
 Complaints and Appeals Policy and Procedure
 Other Issues
 Outline and sign off as required
CRICOS Code : 03243A
HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014
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Harvest Educa tion Technical College
CRICOS Code : 03243A
RTO Code: 31671
Attachment 2: Floor Plan for Sunnybank
SUNNYBANK CAMPUS MAP
GO DOWNSTAIRS
CAR PARK
ZAMIA STREET
ASSEMBLY AREA
CRICOS Code : 03243A
HETC Student Handbook – La st updated 10.11.2014 by Ja ck Murray ( C) H ETC 2014
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Harvest Educa tion Technical College
CRICOS Code : 03243A
RTO Code: 31671
Attachment 3: Floor Plan for City Campus (Level 8, 138 Albert Street, Brisbane)
CITY CAMPUS MAP
CLASSROOM 1
Student Lounge
CLASSROOM 2
CLASSROOM 6
STAFF OFFICE
Computer Lab Area
CLASSROOM 3
CLASSROOM
4
Reception
and Student
Services
EATING
AREA
RECEPTION (414X600)
ENTRANCE
CRICOS Code : 03243A
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CRICOS Code : 03243A
RTO Code: 31671
Attachment 4: Facilities at HETC Sunnybank and City
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Leather Sofas in the waiting Admin/Waiting lounge. More than 80 chairs
available
Spring Water tank
Printers (black laser and colour – printing costs apply)
Fax line
Phone lines
ADSL2 internet for all students to access
Computers with all course related software installed. E.g. Microsoft Office,
Internet Explorer, MYOB etc. All computers are connected to the two
printers and scanner
White Boards
Projectors
TV and DVD player and Video player
Large study desks.
All stationeries available such as pens, pencils, writing pads, highlighters,
calculators etc.
Library with more than 300 books and journals.
Resting room
Secure cabinets to store student files
Parking and toilets on the premises
Electronic Textbooks
Electronic Database – store student files and teacher’s comments etc.
Scanners
Emails and msn for online communication
Learning materials are always ready for download online using the assigned
usernames and passwords, therefore students can access the learning notes any
time they want
Homestay Programs for students under the age of 18
Air-conditioned classrooms
CRICOS Code : 03243A
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CRICOS Code : 03243A
RTO Code: 31671
Attachment 5: More information on Sunnybank Location
HETC is located in Sunnybank, Brisbane, Australia. Brisbane is a city in the state of Queensland and
Sunnybank is a suburb within Brisbane. Please see the maps below. For more information about
Brisbane, please visit www.ourbrisbane.com
CRICOS Code : 03243A
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CRICOS Code : 03243A
RTO Code: 31671
Attachment 6: Emergency Numbers:
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Police/Fire/Ambulance 000
Lifeline (Counseling) 13 11 14
Gas Emergencies/Leaks 1 800 808526
Electricity Emergencies 13 62 62
Campus Security 1300 136 102
Translating and Interpreting Service (24hrs) 131 450
Legal Aid Queensland (Means test applies) 1300 65 11 88
Salvation Army Care Line: 1300 36 36 22
CRICOS Code : 03243A
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