Corporate Brochure

Corporate Profile
“CRM Solutions and System Design/Development
and System Operation/Maintenance Related to
Those Services”
©2015 BELLSYSTEM24, Inc. (0401)
Message from Management
A Partner in Customer Growth
BELLSYSTEM24 was among the first companies to establish CRM outsourcing
through contact center operations as a business model. For more than 30 years
since then, we have consistently led the industry, creating several standards.
The services we offer our clients stand on two key foundations. One is to surpass
clients’ expectations and forging their excitement with the passion and communication
capabilities of the staff who provide the services, that is to say, art. The other is to
visualize service quality by harnessing leading-edge technologies to constantly refine
quality and efficiency, that is to say, science. We combine these two foundations,
art and science, in an effort to raise our services to a striking level that exceeds client
expectations.
The operating environment that surrounds companies today is changing with increasing
speed. Revolutionary shifts are taking place in the styles of communications that link
companies and customers and in the way they are used in business. These changes may
gather momentum, and will certainly not slow down. We must anticipate the future
direction and act accordingly, to offer more definite value and excitement to our clients.
While guaranteeing quality based on an integration of art and science,
BELLSYSTEM24 remains committed to ongoing efforts to establish extra value, which
is a reputation for never failing to offer solutions and options that increase value for
clients in response to their inquiries. As it moves into a new era, BELLSYSTEM24 will
evolve from an outsourcing service provider that works with clients to boost their
customers’ satisfaction into a partner for growth.
BELLSYSTEM24, Inc
.
Kenji Komatsu
President
©2015 BELLSYSTEM24, Inc. (0401)
Our Services
Infrastructure x Solutions x Quality
Providing optimal, high-quality services
on a solid foundation
Service Features
BELLSYSTEM24 provides CRM solution services that link our client companies and their customers.
Active relations with customers are, of course, important assets for business management. And the ways companies relate with
customers are more diverse than before, varying greatly due to the emergence of different forms of communication and depending on the
combination of the forms.
With infrastructure for such communications, BELLSYSTEM24 has a system for providing appropriate solutions for customers’ issues
while ensuring optimal quality of the solutions irrespective of their form. By taking advantage of the synergy between these elements, we
provide services that satisfy our client companies.
Infrastructure
Solutions
Quality
We have established a solid, largescale infrastructure that supports our
services with high levels of skill,
expertise, and security.
What was impossible will be possible
if we utilize the evolution of
communication. We provide a variety
of solutions that are made possible in
such a way.
What is essential for CRM business is
standardizing services provided by
people and adding high value to such
services. Our expertise enables this.
BellCloud
Digital Communications
OPM System
WFM/Command Center
Social CRM
Training
Solution Centers
VOC Analysis
Q-one Awards
[email protected]
Call Reduction Solution
Knowledge Ring
Inside Sales
Introduction Examples
Our services have been used in a range of
domains and categories. They have been
introduced in different industries and sectors,
and for diverse purposes and issues.
BELLSYSTEM24 has been creating CRM services since the industry’s early days. By creating these services, we serve client companies
from various industries and sectors, helping them achieve different objectives and address different issues. Our website shows examples of
our services.
By Industry and Sector
By Purpose and Issue
Finance
Enhancing
Customer Contact
Information and
Telecommunications
Sales Increase
Manufacturing
Quality Improvement
Distribution
Cost Reduction
Services
Risk Management
Lifelines
● Command Center
(in Kobe Solution Center)
©2015 BELLSYSTEM24, Inc. (0401)
Solution Center Network
* SC: Solution Center
Asahikawa SC
● Kobe SC
Hokkaido Office
● Asahikawa SC
Sapporo SC 1
Sapporo SC 2
Sapporo SC 3
Kanazawa SC
Tohoku Office
Sendai SC
● Fukuoka SC 2
Kobe SC
Matsue SC
Kyushu Office
Fukuoka SC 1
Fukuoka SC 2
Chubu Office
Fukuoka SC 3
Nagoya Office
Kansai Office
Okinawa SC 1
Osaka SC
Okinawa SC 2
Chugoku Office
● Minato Mirai SC
Takamatsu SC
Hiroshima SC 1
Noborikawa SC
Hiroshima SC 2
Saitama SC
Hiroshima SC 3
Ikebukuro SC
Head Office
(Harumi Island Triton Square Office
Tower Y) 8-11 Harumi 1-chome,
Chuo-ku, Tokyo 104-6113 Japan
Nakano SC
Kawasaki SC
Minato Mirai SC
©2015 BELLSYSTEM24, Inc. (0401)
History
2015
Mar.
Opens Okinawa Solution Center 2
2015
Apr.
Opens Sapporo Solution Center 3
2014
Nov.
Opens Noborokawa Solution Center
2014
Aug.
Opens Hiroshima Solution Center 3
2014
Apr.
Mar.
Opens Nakano Solution Center
Shifts to a holding company
2013
Oct.
Aug.
Launches consulting services that suggest optimization of channel mix of calls and websites
Starts operation of a center specializing in sales under merit-based reward system
Opens Fukuoka Solution Center 3.
Moves Head Office to Tokyo's Chuo-ku
2012
Mar.
Spins off pharmaceutical and medical business to form new company, Bell Medical Solutions, Inc.
2011
Nov.
Oct.
Sept.
Jun.
Mar.
Launches Bell Social CRM, a CRM service using social media
Launches [email protected], a home-based call center service
Opens Hiroshima Peace Boulevard Office (now Hiroshima Solution Center 2)
Starts full-scale operation of BellCloud, a next-generation private cloud platform service
Opens Tenjin Center in Fukuoka (now Fukuoka Solution Center 2)
Establishes special subsidiary BELL SOLEIL, Inc.
2009
Aug.
Mar.
Moves Head Office to Tokyo’s Shibuya-ku
Spins off content business to form a new company, POCKE, INC.
2008
Dec.
Opens Tohoku Branch Higashi Nibancho Square Office (now Sendai Solution Center 1)
2007
Jun.
Mar.
Opens Sapporo Solution Assurance Terminal Center No. 2 (now Sapporo Solution Center 2)
Obtains Privacy Mark certification
2006
May
Jan.
Obtains ISO/IEC27001 certification
Opens RMC Osaka (now Osaka Solution Center)
Establishes BELL24-CellProducts, Inc. and begins full-scale expansion of SMO business
in Hokkaido, following Kansai
2005
Aug.
Opens RMC Saitama (now Saitama Solution Center)
2004
Jul.
Acquires shares in BB Call, Inc. (turning it into a subsidiary)
2002
Jul.
Opens Matsue Solution Assurance Terminal (now Matsue Solution Center)
2001
Aug.
May
Opens Asahikawa Solution Assurance Terminal (now Asahikawa Solution Center)
Opens Sapporo Solution Assurance Terminal (now Sapporo Solution Center 1)
2000
Aug.
Opens Okinawa Sales Assistance Terminal (now Okinawa Solution Center 1)
1999
Dec.
Opens Sanda New Media Laboratory (now Kobe Solution Center)
1996
Aug.
Upgrades Sapporo Sales Office into Sapporo Branch (now Sapporo Solution Center 1)
1993
Dec.
Oct.
Jul.
Launches Computer-related Call Center Operation Business
Launches Service for Mobile Communications Carriers
Launches Election Polling Service
©2015 BELLSYSTEM24, Inc. (0401)
History
1992
Mar.
Opens Kanazawa Sales Office (now Kanazawa Solution Center)
1991
Dec.
Oct.
Launches Autocall Collection Service
Opens Takamatsu Operation Center (now Takamatsu Solution Center)
1989
Jun.
Opens Yokohama Operation Center (now Minato Mirai Solution Center)
1987
Nov.
Relocates operation divisions of Tokyo Head Office from Nishi Shinjuku, Shinjuku-ku to Minami Ikebukuro,
Toshima-ku
1986
May
Launches Call Center Service For Mail Order Companies
1984
May
Launches Call Center Service and Interpreting Service in English
1983
Sept.
Jun.
Jan.
Launches TV Shopping Order Call Center Service
Launches Telephone Research Service
Launches service in Sendai, expanding service area to 8 locations in 7 cities nationwide
1982
Dec.
Oct.
Expands service area to 6 cities with the addition of Sapporo, Nagoya, Osaka, Hiroshima, and Fukuoka
Launches Night-time and Holiday Credit Application Call Center Service
Launches 24-Hour Call Center Service Using Call Diverters
BELLSYSTEM24, Inc. founded in Nishi Shinjuku, Shinjuku-ku
Sept.
©2015 BELLSYSTEM24, Inc. (0401)
Company Overview
BELLSYSTEM24, Inc.
Trade Name:
BELLSYSTEM24, Inc.
Head Office:
(Harumi Island Triton Square Office Tower Y) 8-11 Harumi 1-chome, Chuo-ku, Tokyo
Businesses:
Provision of outsourcing services, technology services, and consulting services concerning CRM solutions
Established:
September 22,090
Capital:
¥100,000,000
Number of Associates:
700
Number of CSR:
20,998 (As of February 2015)
Corporate Executive
Officers:
President:
Deputy President, Executive Officer :
Senior Managing Director, Executive Officer :
Managing Director, Executive Officer :
Managing Director, Executive Officer :
Managing Director, Executive Officer :
Managing Director, Executive Officer :
Managing Director, Executive Officer :
Executive Officer :
Executive Officer :
Kenji Komatsu
Ichiro Tsuge
Junjiro Iwashita
Kimito Matsunaga
Takehiko Go
Satoshi Hirose
Akihiko Kanazawa
Manabu Sotomura
Kenichi Ooya
Hitoshi Inoue
©2015 BELLSYSTEM24, Inc. (0401)
Company Overview
BELLSYSTEM24 Holdings, Inc.
Trade Name:
BELLSYSTEM24 Holdings, Inc.
Head Office:
(Harumi Island Triton Square Office Tower Y) 8-11 Harumi 1-chome, Chuo-ku, Tokyo
Businesses:
Formulation of the group’s strategies, overall control of group companies, optimal distribution of the group’s
management resources
Capital:
¥24,563,200,000
Number of Associates:
119 (As of February 2015)
Banking relations:
The Bank of Tokyo-Mitsubishi UFJ, Ltd., Mizuho Bank, Ltd., Sumitomo Mitsui Banking Corporation
executives:
Representative Director, President, Chief Executive Officer :
Representative Director, Chairman, Executive Officer :
Representative Director, Deputy President, Executive Officer :
Director, Managing Executive Officer :
Director, Corporate Executive Officer :
Director :
Director :
Director :
Kenji Komatsu
David Garner
Ichiro Tsuge
Noriyuki Hayata
Ichizo Matsumura
Yuji Sugimoto
Shunsuke Noda
David Gross-Loh
Corporate Auditor :
Corporate Auditor :
Corporate Auditor :
Satoko Hamaguchi
Kazunori Watanabe
Masaaki Nakanishi
Corporate Executive Officer :
Corporate Executive Officer
Corporate Executive Officer, Chief Information Officer :
Corporate Executive Officer, Chief Financial Officer :
Corporate Executive Officer :
Akihiko Kanazawa
Manabu Sotomura
Yasuhiro Matsuda
Bunta Furuya
Toyohisa Tsuji
Administration Officer :
Taisuke Yonemori
©2015 BELLSYSTEM24, Inc. (0401)
Group Companies
BELLSYSTEM24 Holdings, Inc.
BB Call, Inc.
Formulation of group’s strategies, overall control of
group companies, optimal distribution of group’s
management resources
Provision of customer relationship management (CRM),
mainly contact center outsourcing solutions Distribution
of mobile devices and provision of related services
http://www.bell24hd.co.jp/en
http://www.bbcall.co.jp/
Bell Medical Solutions Inc.
BELL24-Cell Product, Inc.
Contract research organization (CRO) that
supports the development of pharmaceutical
products and medical equipment; operator of
contact centers in the medical and
health sectors
A site management organization (SMO)
that supports medical equipment; offers comprehensive
support in clinical trials of food, cosmetics, and other
products
http://www.bell-medical.co.jp/en/
http://www.cellpro.jp/
POCKE INC.
BELL SOLEIL INC.
Planning, production, sales, and service
operation of a range of content using
the Internet, etc.
A special subsidiary aimed at increasing
employment of human resources
with disabilities
http://www.pocke.co.jp/
■ BELLSYSTEM24 Group ■
BELLSYSTEM24, Inc.
BB Call, Inc.
Bell Medical Solutions Inc.
BELLSYSTEM24 Holdings, Inc.
BELL24-Cell Product, Inc.
POCKE INC.
BELL SOLEIL INC.
©2015 BELLSYSTEM24, Inc. (0401)