HP Financial Services | IT Case Study | Arrow Electronics | HP

Case study
Arrow Electronics
HP Financial Services helps Arrow Electronics deliver a
differentiated experience that drives incremental value
Arrow Electronics
United States
Electronic Components & Computer Products
•Technology services
HP Financial Services
HP Financial Services Partner Connection
“By using the HP Financial Services Partner Connection online portal,
we are able to deliver a differentiated experience that helps us drive
incremental value to our resellers by speeding and simplifying the
deal process and providing them with the tools they need to quickly
access investment information and capture new opportunities.”
– Wayne Peters, Director of Financial Programs, North America, Arrow ECS
Organization profile
Arrow Electronics, Inc., has been a global provider of products, services
and solutions for industrial and commercial users of electronic
components and enterprise computing solutions for over 80-years. The
Fortune 150 Company is headquartered in Inverness, Colorado and staffs
17,000 employees worldwide. As one of the most prominent supply
channel partners in the world, they serve over 100,000 original
equipment and contract manufacturers, and operate a massive network
of more than 460 locations in 56 countries.
Case study | Arrow Electronics
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Business situation
With evolving end-customer needs and a
growing demand for new IT consumption
based services, Arrow Electronics needed to
quickly expand on the capabilities and online
tools they used with their reseller community
to build and deliver solutions needed for their
end-customers. This included enhancing
access to technology and solution bundles,
speeding approval times on deals submitted,
and the investment flexibility to structure
solutions that can address end-customers
evolving needs.
their resellers evolving needs. Quick access
to credit approvals helped ensure deals could
be approved and closed faster while access
to specific margin incentives, promotions and
programs helped increase overall profitability
needed for business growth.
Arrow Electronics utilized HP Financial Services
and the Partner Connection online portal to
better support the deal process with targeted
resellers from quote to close. Through
Partner Connection, Arrow Electronics more
quickly access the investment, technology
and service capabilities needed to quickly
build and deliver solutions that best meet
•Fast credit decisions—Automatic credit
scoring tool available in 12-countries
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•Close deals faster
•Simplified customer engagement
•Self-service quick quote indicative pricing
available immediately, HP Financial Services
sales supported quotes in less than 4-hours
•Access to API-enabled finance tools for
systems integration
•Customer Service issues resolved within
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© 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products
and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an
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Financing and service offerings available through Hewlett-Packard Financial Services Company and its subsidiaries and affiliates (collectively HPFSC) in certain
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4AA5-7626ENW, March 2015