Resume - jrsteinhouse

Jeremy Reed Steinhouse
[email protected]
(267) 793-0058
09/2011 - Current
Rochester Institute of Technology
Bachelor of Science in Game Design in Development
and New Media Design Studies
Relevant CoursesNew Media Elements I & II
New Media Interactive II
Intro to Web Development
Rich Media Web App Development
New Media Design Recitation
Human Computer Interaction
Interactive Digital Media
3D Modeling and Animation
2D Animation for Interactive Media
Relevant ProjectsBrewing company website
MILESTONE mobile app
BONES mobile app
Logo/Website design for small company
Several Flash Games
Single player, side scrolling game
Global Game Jam - “Deep Trench”
Work Experience
03/2013 - Current
Rochester Institute of Technology
Senior Tech Management Technician
Provide a level-two support for a university network of users and computers. Hardware and
software troubleshooting of both computers and networking equipment. A strict ticketing
system to track jobs and completed projects and assignments. Remote desktop support to
deliver services to users on and off-site. Quality professional customer service attitude in
person, via email and during phone calls.
Assist users across multiple domains
PC and Mac support
Hardware maintenance
Software installations and support
Direct interaction with Faculty and Staff
Assist in training of new hires
Documentation maintenance
Small team based projects for improvement of work environment
First and Second tier support
Manage employee and resource allocation
Enforce policy and procedure in a supervisory manner
09/2012 - 02/2014
Rochester Institute of Technology
Networking Lab Assistant
Maintenance and updates of Servers across multiple operating systems
Work with Active Directory and various permission groupings
Repair of computers with a variety of issues
Maintenance of inventory
Plan and implementation of new Server Schemes
Skills & Software
Wireframing / Concepting