1 FAQ - The Institute of Internal Auditors

FAQ – GAM 2015
Where is Registration?
Conference Registration is located:
Copperleaf Rooms 1‒4, Aria Convention Center
 Sunday: 3:00 – 6:00 p.m.
 Monday: 6:30 – 9:30 a.m.
Registration Desk 1A, Lower Level, Aria Convention Center
 Tuesday: 9:30 a.m. – 5:00 p.m.
 Wednesday: 7:00 – 11:45 p.m.
Where is Speaker Registration?
Located in the Speaker Ready Room, Bluethorn 5, Aria Convention Center
 Sunday: 3:00 – 6:00 p.m.
 Monday: 6:30 a.m. – 4:50 p.m.
 Tuesday: 7:00 a.m. – 5:00 p.m.
 Wednesday: 7:00 – 11:45 a.m.
How can I get online?
Hotel guests: Connecting to Aria Hotel Wi-Fi
 Select the Aria Wi-Fi network
 Open your browser, select “Hotel Guests” button
 Enter the room number and guest name
 Service option “Resort Fee” (no additional charge)
 At this point, you can purchase more bandwidth on a room charge by choosing another option
 Accept terms and conditions
 http://www.aria.com will open to confirm your connection
Non Hotel Guests: Connecting to Aria Hotel Wi-Fi
 Select the Aria Wi-Fi network
 Open your browser, choose “Visitor Wi-Fi”
 Enter valid email address
 Accept terms and conditions
 http://www.aria.com will open to confirm connection
How much does internet access cost?
Internet access is complimentary in all Aria Resort and Casino GAM Conference meeting space.
How do I work the GAM Conference App?
Link for 2015 GAM App: www.tripbuildermedia.com/apps/TheIIA
The 2015 GAM App is downloadable to most mobile devices or a PC and gives you access to up-to-the-minute
schedules, information about our sponsors and exhibitors, speaker presentations, and more:
Log in to multiple devices with the same account information and same settings
Create your schedule and sync to your mobile device calendar
Save notes
Exchange contact information
Check-in to sessions for CPE credits
Complete your session and overall conference evaluations
There will be a help desk at Registration Desk 1B located outside the Bristlecone Ballroom.
Sunday: 3:00 – 6:00 p.m. Registration Desk 1B
Monday: 6:30 a.m. – 4:50 p.m. Registration Desk 1B
Tuesday: 7:00 a.m. – 5:00 p.m. Registration Desk 1B
Wednesday: 7:00 – 11:45 p.m. Registration Desk 1B
Where can I make copies/print?
The On-site Business Service Center, Aria Business Service Center, provides guests with Internet access,
office services and supplies, shipping, and receiving. The Business Service Center is located on the 2nd
Level adjacent to the Aria Convention Center.
Is there an ATM?
ATM terminals handle most nationwide bank cards. In addition, credit card advances may be initiated here and
picked up at the casino cashier with proper valid identification (i.e., passport or driver’s license). ATM terminals
are located throughout the property.
Where is the Welcome Reception being held? At what time?
The Welcome Reception will be held on Monday, March 9, in Bristlecone Ballroom from 5:00 ‒ 6:30 p.m.
Where can I print out my boarding pass?
Guests may print out boarding passes in the Aria Business Services Center located adjacent to the Aria
Convention Center.
What’s for lunch?
Monday, March 9, 2015
Tuesday, March 10, 2015
Caramelized Vegetable and Kale Salad with Aged Sherry
Classic Wedge Salad with Tomato, Maytag Blue
Cheese, Bacon, Pickled Red Onion, Cucumber and
Herb Vinaigrette
Roasted Chicken Maryland with Roasted Chicken Jus
Cassoulet of Beans, Country Bacon, and Parsley Crumbs
Grilled New York Steak with Natural Jus Country
Potatoes, Caramelized Cipollini Onion, and Haricot
Please join us for dessert in the Exhibit Hall.
Please join us for dessert in the Exhibit Hall.
Where can I download presentations?
You can print most presentations from the IIA Conference Toolkit by going to:
Or download our APP on your iPhone or Android device. In your mobile device application store, search for The
Institute of Internal Auditors.
You may also access the APP via your computer by going to: www.tripbuilder.net/mw/apps/TheIIA
NOTE: Not all speakers will have their presentations on-line.
When/How do I get my CPE Certificate?
Approximately 4 to 6 weeks after the conference, you will be emailed a copy of your CPE certificate.
How do I earn CPE credits?
Attendees will check themselves into each concurrent session using the check-in icon in their conference mobile
app. Simply open the GAM conference app, click check-in, scan the QR code on the first slide of the presentation
or on the sign in the back of the room. If you are not using the mobile app, please see the room monitor for
assistance with scanning your name badge. Please only check in to one concurrent session at a time. For the
general session, please scan your badge at the auto-scanners located at the back of the room to earn your CPE
What time is check-in and check-out?
Check-in time is 3:00 p.m. If rooms are requested prior to check-in time, early arrivals will be accommodated as
rooms become available. Should early check-in for your reservation be unavailable, the Aria Bell Desk can store
your luggage at no charge until your room is ready.
Checkout time is 11:00 a.m. If your travel plans necessitate a later checkout, please contact the Front Desk to
check to see if a late checkout is available, either the evening prior to your departure or the morning of your
departure. Should later checkout not be available, the Aria Bell Desk will be happy to hold your luggage for you
until you are ready to depart.
How much does parking cost?
Complimentary valet parking is available at the main porte cochère entrance and at the north entrance. Selfparking is also available on a complimentary basis. Limited parking is available for oversize vehicles. Preferred
parking is available for guests driving alternative-fuel or low-emitting vehicles such as hybrids and electric cars.
Basic Info
 Emergencies: If you have a personal emergency during your stay or need to report an emergency, please
dial “77911” from any room or house phone.
 In-house emergencies: Call extension “77911” from any house phone.
 Telephone Area Code: 702
 Time Zone: Pacific Daylight Time (PDT); UTC/GMT - 7 hours
Nearest Pharmacy: CVS Pharmacy, 3758 South Las Vegas Boulevard, Las Vegas, NV 89109; 702-2629028.
The Nevada Clean Indoor Air Act prohibits smoking in indoor public spaces. As a result, smoking is not
permitted in the meeting and convention spaces. Additionally, smoking is not permitted in restaurants,
lounges where food is served, hotel lobbies, elevators, guestroom hallways, theaters, arenas, arcades,
retail stores and other indoor public spaces. The casino floor and certain lounges where food is not
served are exempt from this regulation.
Shuttle/ Transportation services
Aria does not have its own shuttles to and from McCarran International Airport. Airport shuttles are
provided by outside companies for approximately $7.00 per person. Visit the airport shuttle website for
more information: https://www.mccarran.com/Go/Shuttles.aspx
Other transportation options include taxis, limousine service, city buses, and the various connecting
trams and walkways between Strip resorts.
Taxis are readily available at both the main and north entrances.
Where do I go to get ground transportation at the airport?
Taxicabs are available on the east side of baggage claim, outside door exits 1 – 4. Airport personnel are
available on the taxi curb to assist passengers. Please note that most taxicabs do not accept credit cards.
Where is the Spa and Fitness Center?
The 81,500-square-foot Spa & Salon at Aria includes 62 treatment rooms, meditation and relaxation
rooms, eucalyptus steam rooms and redwood saunas, a deluxe fitness room, two group exercise studios
and 55 salon service stations, plus massage therapy and skincare treatments from around the world.
Hydrotherapy and tanning rooms, a coed balcony with an outdoor pool, plus a living-room lounge area.
 The Spa Hours of Operation: 5:30 a.m. – 8:00 p.m. Daily (Fitness Center and Spa Facility)
 The Salon Hours of Operation: 9:00 a.m. – 7:00 p.m. Daily
 Men’s and Women’s locker space
 Reservations accepted three months in advance
 A daily facilities fee of $30.00 includes use of sauna, steam room, Ganbanyoku heated stone beds, Shio
salt room, outdoor balcony pool and all amenities
Is there wheelchair access?
The hotel is wheelchair friendly. There are elevators throughout the hotel and convention center.
Standard wheelchairs, motorized wheelchairs, and motorized scooters are available through the Bell
Desk. Please contact the Bell Desk for pricing.
What is the Las Vegas Monorail?
The Las Vegas Monorail is a seven-stop elevated train system that travels along a 3.9-mile route and
connects major hotels and attractions along the world-famous Las Vegas Strip. It enables passengers to
travel the length of the resort corridor in 15 minutes or less in a safe, clean, comfortable, and climatecontrolled environment. With trains arriving every few minutes, passengers are quickly connected to
world-class resorts, hotels and casinos, shops, restaurants, entertainment venues, and the Las Vegas
Convention Center.
Hours of Operation: M–Th 7:00 a.m. – 2:00 a.m., F–Sun 7:00 a.m. – 3:00 a.m.
Ticket Prices: Single Ride $5.00; One-Day Pass $12.00; Three-Day Pass $28.00
Are there public buses?
The DEUCE on The Strip is a 24-hour bus service operated by the Regional Transportation Commission of
Southern Nevada. The DEUCE stops at virtually every hotel and casino along the Las Vegas Strip approximately
every 12 to 15 minutes. Stops, which are located approximately every quarter mile in each direction, are marked
with signs or by bus shelters.
 Hours of Operation: 24 hours a day
 Ticket Prices: 2-Hour All-Access Pass $6; 24-Hour All-Access Pass $8; 3-Day All-Access Pass $20
Where can I get something to eat?
Aria has an array of casual, upscale, and grab-and-go restaurant locations. The link below will direct you to a list
of restaurants at the hotel as well as the ability to make reservations online for the restaurant of your choice.
Aria Dining
A truly great city offers places for people to indulge in the extraordinary, and the expansive selection of culinary
options at Aria is no exception. Whether it’s contemporary American, Thai, Spanish, Japanese, Italian, or bistro
cuisine, you will soon regard food with a newfound appreciation at any one of Aria’s many restaurants.
Chef Masa Takayama brings his signature style of cuisine to Las Vegas in a sleek, awe-inspiring environment.
His Japanese delicacies reflect his complex sensibility and the idea of simplicity devoid of unnecessary elements.
Located on the Casino Level, adjacent to the Main Lobby. Serving dinner. Reservations suggested.
Chef Masa Takayama introduces a teppan concept to his extraordinary culinary repertoire. Located inside
barMASA, Tetsu is an intimate and interactive dining experience, offering guests the first taste of his passion for
fine Japanese teppan grilling. Serving dinner. Reservations suggested.
Chef Shawn McClain serves contemporary American cuisine spiced with global influences in a sophisticated
yet comfortable atmosphere. Located on the Casino Level, adjacent to the Main Lobby. Serving dinner.
Reservations suggested.
Julian Serrano™
Chef Julian Serrano introduces guests to small plates of his native Spanish fare in an environment that rivals the
energy of the innovative cuisine served. Located on the Casino Level, adjacent to the Main Lobby. Serving lunch
and dinner.
Jean Georges Steakhouse
Chef Jean Georges Vongerichten delivers the highest quality meat and seafood from around the world,
complemented by an innovative array of side dishes and homemade sauces. Located on the 2nd Level
Promenade. Serving dinner. Reservations suggested.
Sirio Ristorante
Sirio Maccioni brings traditional and contemporary Tuscan cuisine to a beautiful and engaging environment.
Located on the 2nd Level Promenade. Serving dinner. Reservations suggested.
Enjoy classic Chinese cuisine in a lush environment that makes you feel as if you’ve entered into an enchanting
Chinese garden. Located on the Casino Level near Baccarat. Serving dinner. Reservations suggested.
Making its Las Vegas debut at Aria, Javier’s is one of Southern California’s hottest destinations for exquisite
authentic Mexican cuisine. The menu, inspired by cuisine from different regions of Mexico, features grilled
seafood, steak, chicken and a selection of vegetarian dishes presented beautifully. Tequila aficionados will be
impressed by the selection of premium tequila while the full bar features Javier’s famous hand shaken, made-toorder margaritas. Located on the Casino Level. Serving lunch and dinner. Reservations suggested.
Five50 Pizza Bar
What do you get when a James Beard Award-winning chef puts his spin on classic East Coast-style pizza? Five50
Pizza Bar, Aria’s exclusive joint venture with chef and restaurateur Shawn McClain. Combining the soul of the
world’s most iconic pizzerias with the dynamic of the greatest bar scenes, this come-as-you-are hot spot
features signature pizza, a bold selection of craft beer and an inventive lineup of shared plates, small bites,
handmade pastas and decadent desserts. Located on the Casino Level, next to the Race & Sports Book. Serving
lunch and dinner.
Serving a modern interpretation of Thai cuisine, Lemongrass offers a wide variety of authentic dishes filled with
flavor. The satay bar offers charcoal-grilled beef, poultry, pork and seafood skewers served with a variety of
sauces and seasonings. Located on the Casino Level near Baccarat. Serving lunch and dinner.
Aria Café
Aria Café pushes flavor to the forefront with a full menu of classic American favorites that will satisfy any
craving, any time, day or night. Located on the Casino Level, next to Lift Bar. Serving, breakfast, lunch, and
The Buffet
The Buffet offers market fresh produce, gourmet recipes, and a warm atmosphere. Choose from an alwayschanging selection of fresh seafood at the Fish Market or enjoy delicious naan baked right before your eyes in an
authentic tandoor oven. Those looking for the sweeter side of The Buffet may feast their eyes upon attractive
world-class desserts including individual candies, pastries and cakes or indulge with the bottomless premium
beer, wine and sangria option. Serving breakfast, lunch, and dinner. Located on the 2nd Level Promenade,
overlooking the pool.
Jean Philippe Patisserie
This unique and inviting French pastry shop serves freshly made crêpes, gourmet sandwiches and salads along
with Chef Jean-Philippe Maury’s exquisite pastries and chocolates. Located on the Casino Level next to the guest
elevators. Serving breakfast, lunch, and dinner.
Enjoy your favorite specialty brewed coffee and espresso drinks in one of the most luxurious Starbucks in the
world. Located on the 2nd Level Promenade. Serving breakfast, lunch and dinner.
The Roasted Bean
A large selection of specialty coffee, tea, pastries, and sandwiches are available for those on the go. Located on
the Casino Level near the tram entrance. Serving breakfast, lunch, and dinner.
 Aria Resort and Casino: http://www.Aria.com
 Cirque du Soleil®: www.cirquedusoleil.com
 Flight information in real-time: flightstats.com
 Lake Mead National Recreation Area: nps.gov/lake
 Las Vegas Chamber of Commerce: lvchamber.com
 Las Vegas Convention & Visitors Authority: lvcva.com
 Las Vegas’ official tourism website: visitlasvegas.com
 Las Vegas Review-Journal: lvrj.com
 Primm Valley Golf Course: primmvalleygolf.com
 Red Rock Canyon National Conservation Area: redrockcanyonlv.org
 Shadow Creek Golf Course: shadowcreek.com
 U.S. Bureau of Reclamation-Hoover Dam: usbr.gov/lc/hooverdam
 Valley of Fire State Park: parks.nv.gov/vf.htm