Welcome to Easy Vista Self‐ Service Portal Incident‐ something is broken (for example: hard drive, telephone, etc) Request‐ I need something (for example: a new computer, blackboard access, banner account, etc) Once you choose Incident you will see this screen, fill out the information pertaining to your problem and choose submit. An incident will be generated and you will receive an email. Please be as detailed as possible in your description. Once you hit submit you will see this screen and it gives you the ticket # and sends an email to you confirming the information: Choosing Request, you will be brought to a top 10 list: Choose your request and then the shopping cart to the right, much like online shopping it will add the request to your cart, you will see this box: Choose create request If you see this icon Choose Create Request , you will have to select it before you proceed. There are questions that must be answered before request can be processed. Follow the defaults and request will be processed.
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