Patrons: Tony Adams MBE • Olly Barkley • Calum Best • Lauren Booth • Geraldine James OBE • Elle Macpherson • Suzanne Stafford CQSW • David Yelland BUSINESS PLAN 2013-2014 “The work you are doing is important and valuable as it serves to make a great difference to people from all walks of life, including the young.” Dr Maggie Atkinson, Children’s Commissioner “There are over 3 million children living with parents who have a problem with alcohol in the UK today. It’s a hidden topic and the more we can reach out to children and young people, who are suffering, the better their futures can be.” Calum Best, Patron 2009 to date “The Nacoa Helpline was set up to provide information, understanding and ongoing support and over the past 23 years we’ve responded to over 200,000 request for help. Our work is all about planning for a more positive future, encouraging children to make informed choices for themselves, helping them to transform their negative beliefs about themselves into an ‘I can do’ attitude.” Elle Macpherson, Patron 2006 to date “Nobody fills the gap when Nacoa isn’t there. I learned that when volunteers told me why they manned the phones and how it changed their lives. I wanted to tell them that each child they counsel each call they take is a new start, a new life. What they do is so very VERY important.” David Yelland, Patron 2011 to date The National Association for Children of Alcoholics (Nacoa) PO Box 64, Bristol, BS16 2UH Registered Charity No: 1009143 Tel Email Web 0117 924 8005 [email protected] nacoa.org.uk INDEX Executive Summary Page 3 Introduction 4 Aims and Objectives 4 Current Structure 4-6 Achievements 7-8 The Future Key Financial Assumptions Income 2010 - 2014 Financial Forecast 2013-2014 9 10-11 12 Nacoa – Organisational Chart 2013 Appendix I Nacoa – Trustees 2013 Appendix II “Every child deserves to live a creative and meaningful life. Sadly, when alcoholism is the family secret, children are more likely to experience difficult situations with family violence, neglect and other problems. Most parents don’t choose this for their children – there are underlying problems they do not know how to deal with. The Nacoa Helpline was set up to empower children with a variety of life skills to help them cope with many difficult challenges; enabling them to become psychologically healthy, able to deal with hurt and distress, to experience happiness and to break the cycle of addiction.” Hilary Henriques MBE, Co-Founder and CEO Executive Summary Nacoa has come a long way since its formation in 1990. One thing hasn’t changed during this time – the relentless pursuit of the aims and objectives which remain as drawn up in 1992 and which are shown on page 4. These are delivered by an organisational structure described at Appendix I. The charity’s principal achievements to date are listed on pages 7 and 8. Important as they are, the single most critical achievement has been in handling over 200,000 helpline calls and emails. Direct engagement with individual children struggling with parental alcohol problems has always been central to our mission, and this figure, delivered from a modest cost base, is testimony to this focus. Looking ahead, and just as importantly, Nacoa is well placed to continue providing this vital service and addressing its objectives. Our priorities for the future are described on page 9. In general these represent incremental and manageable improvements, rather than a risky ‘’big leap’ approach. No increase in staffing is planned. Historic and planned income and expenditure are shown on pages 10 to 12. The charity’s finances have been strengthened by the receipt in 2012 of a legacy of £189,190, providing some security in the near term. Nonetheless we don’t intend to slacken our efforts to raise fresh funds, from both established and new sources. It is to be noted that cash receipts increased by 5% in 2011, and 150% in 2012 (including the legacy). Alongside this increase has been 5% rise in the value of gifts in kind to nearly £200,000. Volunteering forms the backbone of Nacoa and these figures bear witness to the 327 people who provide their time and expertise gratis. The plan might be characterised as one that moves the charity forward on many fronts. As such, whilst each step may be relatively manageable, it adds up to an ambitious proposal, but nonetheless one that we are confident of achieving. Introduction The National Association for Children of Alcoholics (Nacoa) is a registered Charity (No. 1009143), founded in 1990 to address the needs of children growing up in families where one or both parents suffer from alcoholism or a similar addictive problem. This includes children of all ages, many of whose problems only become apparent in adulthood. Aims and Objectives The Business Plan 2013-2014 has been approved by the Board of Trustees to focus on key operational and development programmes to support our four strategic aims: 1. 2. 3. 4. To offer information, advice and support to children of alcohol-dependent parents To reach professionals who work with these children To raise their profile in the public consciousness To promote research into 1. the particular problems faced by people who grow up with alcoholism 2. the prevention of alcoholism developing in this vulnerable group of children Current structure Nacoa is a National Charity based in Bristol with two full-time and two part-time members of staff, a Communications Consultant and a Helpline Assistant (voluntary posts) and a team of 327 Volunteers. Please see the Organisational Chart at Appendix I. We are a Membership Organisation, open to all and we actively encourage people from all walks of life to take part in governing the charity. Our Patrons, listed below, are committed to helping Nacoa achieve its aims in terms of raising awareness of Nacoa’s services and help in whatever way they can. Mr Tony Adams MBE Mr Olly Barkley Mr Calum Best Ms Lauren Booth Ms Geraldine James OBE Ms Elle Macpherson Mrs Suzanne Stafford CQSW Mr David Yelland Our Ambassadors, listed below, are appointed in recognition of their long-term and dedicated commitment to the Charity and its aims, providing Nacoa with a stability most of our service users lack. Mr John Fenston Mr Simon Ward Nine Members, listed at Appendix II, make up the Board of Trustees, who are responsible for all aspects of the Charity and its work. They ensure that everything done in Nacoa’s name is within the guidelines it has set itself and those imposed by the Charity Commission. Our Consultative Council, listed below, provides skills and expertise in their areas of work relevant to Nacoa’s services and governance. Child and Vulnerable Adult Protection Clinical Advice Dr Clare Adams Revd Katie Watson Dr Peter V Taberner Clinical Psychology and Family Therapy Counselling and Therapy Fiscal Probity GP Liaison Helpline Legal Press and Communications Research Mr John Friel Dr Tony Humphreys Mr Jerry Moe Ms Lois Evans Mr Keith Hall Dr Jacqueline Chang Dr Gordon Ridding Morse Dr James Galloway Dr Jessica Munafo Mrs Valerie McGee Mr William Ayot Ms Julia Goodwin Ms Virginia Ironside Ms Deidre Sanders Professor Martin Callingham Dr Catherine Gilvarry To ensure best practice, we adhere to the following: Child Protection Policy Code of Best Practice Complaints Procedure Confidentiality Policy Equal Opportunities Policy Financial Code of Best Practice Health and Safety Policy Helpline Protocol and Procedures Potential Sex/Malicious Callers Procedure Volunteering Policy Vulnerable Adults Protection Policy Nacoa is a Member of the Telephone Helplines Association. In 2005, Volunteer Helpline Counsellor, Isabelle Eardley, was awarded the Community Service Volunteers’ Medal for Commitment and was also voted The Telephone Helplines National Volunteer of the Year. In 2005, Chief Executive, Hilary Henriques was awarded the Bristol Lord Mayor’s Medal for training over 500 volunteers and the MBE in the Queen’s Birthday Honours List for services to Nacoa. In 2006, Nacoa was a winner of the Guardian Charity Awards. In 2008, Nacoa was awarded a Certificate of Merit by Mentor UK and Volunteer Helpline Counsellor, Samantha Rawlings, was runner up in The Telephone Helplines National Helpline Worker of the Year Award. In 2009, a film about Nacoa’s work was featured on the Comic Relief Red Nose Day broadcast and again on Sport Relief in 2010. Hilary Henriques received the Women of the Year Outstanding Achievement Award and was featured in a Comic Relief publication ‘Inspiring Women’. In 2010 the Charity’s leadership was highly commended by The Beacon Fellowship in recognition of an outstanding contribution to charitable and social causes and received the Excellence in Training Award from Young Bristol. In 2010 Nacoa’s written evidence was published in the House of Commons Health Committee Report on Alcohol. In 2011, Nacoa won the Springboard Award 2011 for offering outstanding training and skills development opportunities to young people. In 2012, Nacoa was awarded The Queen’s Award for Voluntary Service and The Meritorious Service Award 2012 by NACoA USA. Achievements 1990-2012 Since 1990 Nacoa has responded to 202,124 Helpline calls and emails with the help of over 1,250 trained volunteers; and registered almost a million visits to the Website. Providing information, advice and support Creation of the free confidential telephone, letter and email helpline providing information, advice and support for children of alcohol-dependent parents Helpline opening hours extended to 60 hours per week Development of information packs for children of alcohol-dependent parents, family members and people concerned for their welfare Publication of a range of leaflets and posters for young and adult children of alcohol-dependent parents Development and implementation of Foundation Training programme to prepare students from the Universities of Bristol and the West of England and volunteers from the wider Bristol community to staff the Nacoa helpline Development and implementation of ongoing training, including outside speaker meetings open to the public Development of supervision and support for volunteers through Volunteer Monthly Meetings, encouraging peer support through mentoring and one to one help and support when needed Development of Child and Vulnerable Adult Protection programmes Compilation of nation-wide resources available to children of alcohol-dependent parents Compilation of a library of information relevant to Nacoa Helpline work Introduction of helpline monitoring and evaluation programmes Development and of Information File for Children of alcohol-dependent parents Development of Information File for Parents Launch and development of websites designed to provide information, advice and support to children of alcohol-dependent parents and information for people concerned with their welfare Nacoa Facebook and Twitter established Reaching professionals Established Consultative Council to provide expert help and support in all areas of Nacoa’s work Development of key publications for despatch to all Secondary Schools and further education establishments in the UK Development of information packs for professionals Development of key publications for despatch to GP’s surgeries, health centres and hospital emergency departments throughout the UK Development of key publications for despatch to all UK Youth Centres and Youth Groups Distribution of Poster Projects UK wide Development of Information File for Teachers and Professionals Two training places made available to professionals on all Foundation Training Programmes Raising the profile Established Membership Scheme to raise awareness and funds Establish Fundraising Supporters Group to encourage sponsored events and other activities to raise awareness and funds both nationally and locally Development and despatch of periodic newsletter – Nacoa News Established the David Stafford Memorial Lecture, to commemorate the life and work of founding member and Nacoa chairman 1996-97. Speakers include Lauren Booth, Bill Gallagher, Virginia Ironside, Fergal Keane, Jerry Moe and David Yelland. Respond to media interest through our Media Panel Development and implementation of regular speaker meetings open to the public A film about Nacoa’s work featured on the Comic Relief Red Nose Day broadcast in 2009 and on Sport Relief in 2010 Nacoa’s work featured on BBC Children in Need film ‘Brought up by Booze’ Established UK Children of Alcoholics Week Celebrities recruited to contribute to COA Week Nacoa single and video ‘A Change is Gonna Come’ released and publicised Early Day Motion sponsored by Janet Dean MP Nacoa represented at All Party Meetings on Alcohol at House of Commons Nacoa’s written evidence published in House of Commons Health Committee Report Recruited The Right Hon. Mo Mowlam, Tony Adams MBE, Olly Barkley, Calum Best, Lauren Booth, Geraldine James OBE, Fergal Keane OBE, Elle Macpherson and David Yelland as Patrons Promoting research Publication of UK research into the scope and scale of the problems faced by children of alcoholdependent parents Second research study with 4,000 respondents led by Professor Martin Callingham and Dr Catherine Gilvarry comparing children of alcohol-dependent parents with children of parents with mental health problems and control group Third study to identify children of alcohol-dependent parents most at risk of developing alcoholism Establish research panel to take part in Nacoa and other research programmes Recruit and facilitate research ‘Making sense of alcohol-dependence’ by J Zetteler Recruit and facilitate research ‘Exploring the beliefs of adult children of problem alcohol users’ by J Munafo Recruit participants to take part in studies for other agencies Assisted with new study ‘Investigation of the Numbers of Children Affected by Parental Alcohol Problems’ Recruit panel to take part in new study ‘An Exploration of Resilience among Adult Children of Alcoholics: Impact on Relationship Satisfaction and Desirability of Control’ by Martine Reynolds Design study to analyse the wider experience of volunteering at Nacoa The future In 2013 our plans include: Launch new website Update all current published materials Helpline Respond to helpline calls, emails and letters Raise awareness through Twitter, Yahoo Questions and Facebook Establish online messaging and SMS helpline Complete Helpline Evaluation 2013 Volunteers Deliver three Foundation Training Programmes Create and deliver Training for SMS and online messaging Continue to provide information on key issues for volunteers Respond to study analysing volunteers’ contributions and the wider benefits of volunteering at Nacoa Information Resources Update IT systems Provide up-to-date information including UK Resource Database and library Continue to update current website Reaching Professionals Publish Foundation Training Programme and Information for Professionals on new website Continue promotional work in professional magazines and at conferences Circulate information to UK and Northern Ireland schools, Youth Offending Teams and Local Safeguarding Children Boards Raising the Profile Contribute to the Children’s Commissioner’s initiative 2013 Lead fifth ‘Children of Alcoholics Week’, 10 to 16 February 2013 Present 12th David Stafford Memorial Lecture Respond to press and media enquiries through Medial Panel Publish Nacoa News online for members, volunteers and supporters Attend and present at local and national conferences Promoting Research Respond to requests for help through Research Panel Publish research ‘Investigation of the Numbers of Children Affected by Parental Alcohol Problems’ Publish research ‘Nacoa and its Volunteers: The Contribution of the Nacoa Foundation Training Programme’ . Key financial assumptions and Income 1 January 2010 to 1 January 2014 Nacoa, in common with many small charities, relies entirely on voluntary donations. The financial targets below are based on assumptions for projected income based on historic support over 23 years and reflecting initiatives described above. Major funders 2010 2011 2012 Forecast 2013 1,000 0 0 1,000 0 0 0 1,000 0 375 13,548 750 0 5,000 0 8,212 0 0 0 0 0 0 0 0 250 3,000 0 250 0 500 12,142 2,309 678 0 3,000 2,650 55,664 1,000 0 0 2,000 0 0 0 0 0 0 31,250 500 1,000 3,000 0 0 200 0 0 0 0 0 6,915 0 0 3,000 1,500 250 250 500 5,000 3,885 678 0 0 0 60,928 0 0 271,632 0 0 0 0 0 0 313 16,094 500 0 5,000 15,000 0 200 0 605 0 0 508 0 0 750 3,000 0 500 0 0 2,007 4,415 226 0 0 0 320,750 1,000 500 0 1,000 1,500 7,085 5,000 1,000 23,300 320 8,407 500 1,000 0 35,000 5,000 0 3,000 500 800 281 500 0 500 500 3,000 1,500 500 250 500 2,000 7,500 678 5,693 1,000 0 119,314 The following excludes personal donations Allied Irish Bank (GB) Alto Digital Ltd Anonymous Legacy Aspen Insurance UK Ltd The Astor Foundation BBC Radio 4 Appeal Bargain Booze The J&M Britton Charitable Trust The Clothworkers’ Foundation Coca Cola Bottlers (Ulster) Ltd Comic Relief Coutts Charitable Trust Denman Charitable Trust Ellerdale Trust Ethicall Erpios Trust Freemasons’ Grand Charity Great Orme Brewery HMS Illustrious John Lewis Monkey.co.uk OxFizz Personnel & Care Bank In Memoriam Mena Roberts NM Rothschild & Son Ltd The Serve All Trust SimplyHealth People Limited The Joan Strutt Charitable Trust Stella Symons Charitable Trust Traidcraft TW Travolution Awards Urban Paint Festival University of the West of England The Vintners’ Foundation James Weir Foundation Women of the Year Foundation Other income 2012: Membership Subscriptions from regular donors £25,405 Fundraising activities £16,711 In Memoriam donations £2,707 Other donations £13,834 Gift in kind donations £236,868 Income 2011 In 2011 total cash donations increased to £121,629 compared to £115,935 in 2010 and Gift in kind increased to £189,964 compared to £163,984 in 2010. Income generated from fundraising activities increased to £37,237 (plus Gift Aid) compared to £36,060 in 2010, raising a third of cash income. Donations from corporates increased to £14,727 compared to £7,600 in 2010. Donations from regular donors and Members increased to £22,252 (plus Gift Aid) compared to £17,088 in 2010, raising 20% of cash income. Draft Income 2012 Nacoa, in common with many small charities, relies entirely on voluntary donations. In recent years we’ve diversified funding sources and successfully raised income from fundraising activities and membership subscriptions from regular donors. It is hard to predict if regular donors will sustain their historic contribution. However 2012 saw an increase in cash income (£379,407 compared to £121,629 in 2011) producing a surplus of £218,882. In February 2012 we received an anonymous legacy of £271,632, the largest single donation received to date. However, in November we were asked to return £82,442 paid erroneously to each of the three charity beneficiaries. Bonuses and salary increases were paid based on the original legacy which totalled £31,219. We are therefore consulting with legal professionals to determine the return of a portion of the amount requested. The legacy will be used to ensure Nacoa’s future financial security and to provide additional services. We have invested in people – a full time helpline supervisor (in post 1 January 2013) and full time (formerly part time) administrator (in post 1 April 2013). In 2013, we can maintain employment costs for four full time members of staff at the same level as 2012 (£100,677). Traditionally we’ve attracted and trained a large number of volunteers and currently 327 volunteers give their time and skills at a commercial value of £192,938. In addition, we received gift in kind of £25,000 for the design and build of the new website, provided pro bono by Modular Digital and £18,930 for the research study ‘Nacoa and its volunteers: The contribution of the Nacoa Foundation Training Programme’ provided pro bono by Dr Anne-Marie Barron. Both the website and research study will be finalised in 2013. In 2012 we also received IT equipment and the installation of a new computer system, plus IT support provided pro bono by Subtech. Total gift in kind increased to £236,868 compared to £189,964 in 2011. The financial projections below are considered to be realistic through to 2014. FINANCIAL FORECAST 1 January 2010 to 1 January 2014 2010 £ 2011 £ Draft 31.12.2012 Forecast to 31.12.2013 Donations and legacies Gift in kind Membership subscriptions Incoming resources from charitable activities 64,636 163,984 17,088 36,060 62,546 189,964 22,252 37,237 337,291 236,868 23,030 16,711 175,000 220,000 29,000 25,000 Total incoming resources 281,768 311,593 613,900 449,000 Resources expended Charitable activities Helpline fund expenditure Research fund expenditure David Stafford memorial fund Charity support costs Gift in Kind Total charitable expenditure 261,367 0 1,000 13,492 161,984 263,171 297,696 0 2,326 6,090 187,964 306,112 149,070 4,603 0 7,102 233,718 394,493 160,500 10,000 2,500 9,500 215,975 398,475 1,026 2,000 3,206 1,100 2,850 3,950 355 3,150 3,505 1,655 3,500 4,025 279,689 310,062 397,998 402,500 2,079 1,531 218,277 46,500 31,828 33,359 251,636 298,136 Incoming resources from generated funds Governance costs Gift in Kind Total governance costs Total resources expended Net incoming/(outgoing) resources before transfers Fund balances at 1 January Hilary Henriques Updated 3 July 2013 ACTING CHAIR PATRONS John Fenston AMBASSADORS MEMBERS John Fenston Simon Ward Full Members 178 Hon. Members 16 PATRONS Mr Tony Adams MBE Mr Mr Tony Adams MBE Olly Barkley Mr Barkley MrOlly Calum Best MrLauren Calum Booth Best Ms Ms Lauren Booth Ms Geraldine James OBE MsMs Geraldine James OBE Elle Macpherson Elle Macpherson MrsMs Suzanne Stafford CQSW Mrs Suzanne Stafford Mr David YellandCQSW Mr David Yelland HON.TREASURER CONSULTATIVE COUNCIL Peter Irwin TRUSTEES Laurence Alleyne Simon Ferguson Michelle Nadler Roffe Maya Parker Jeff Walker Simon Ward Tracey West ADMINISTRATOR CHIEF EXECUTIVE Hilary Henriques HELPLINE SUPERVISOR Martin Williams VOLUNTEERING MANAGER Sue Comley HELPLINE EVALUATION Frances Irwin Frances Irwin Cassandra Ohlson VOLUNTEERS (327) Helpline (126) Communications and Fundraising (84) Info and resources (100) IT (2) Research (126) Speakers (100) Media (86) Website (49) Child & Vulnerable Adult Protection Dr Clare Adams Revd Katie Watson Clinical Advice Dr Peter Taberner Clinical Psychology & Family Therapy Mr John Friel Dr Tony Humphreys Mr Jerry Moe Communications and Press Mr William Ayot Miss Julia Goodwin Ms Virginia Ironside Ms Deidre Sanders Counselling & Therapy Ms Lois Evans Fiscal Probity Mr Keith Hall GP Liaison Dr Jacqueline Chang Dr Gordon Morse Helpline Supervision Dr James Galloway Dr Jessica Munafo Legal Mrs Valerie McGee Research Professor Martin Callingham Dr Catherine Gilvarry Trustees Nacoa is a National Charity based in Bristol with four full-time and one part-time member of staff, eight Patrons, two Ambassadors, eighteen Consultative Council Members and a team of three hundred and twentyseven Volunteers. Nacoa has one hundred and seventy-eight Full Members and sixteen Hon. Members. The following Members make up the board of Trustees. Acting Chair John Fenston Ambassador John pursued an early career in venture finance and estate management before becoming Managing Director of a farming company. He is a Samaritan volunteer and was Vice Chair of the Addiction Recovery Foundation. John has been a Trustee since 1995 and Vice Chair from 1996 to 1997 when he took over as Chair following the untimely death of David Stafford. John stepped down as Chair in 2004 to become Hon. Treasurer until 2008 when the Board of Trustees invited him to become the first Nacoa Ambassador in recognition of his long and passionate commitment to the Charity and its aims. John accepted the role of Acting Chair in 2013 bringing his in-depth knowledge of the Charity’s structure, services and donor base. Hon Treasurer Peter Irwin Peter was formerly systems manager with Allied Domecq Pensions Limited, at Wyndham Court. He became interested in the work of Nacoa after working adjacent to the Nacoa office, provided pro bono for many years. He has over 40 years’ experience with IT systems, mainly within the Allied Domecq group of companies. Peter became a Trustee in 2001 and Hon. Treasurer until 2004. He devotes much of his time to maintaining the IT equipment used at Nacoa, creating and building methods of evaluation and is currently Webmaster maintaining and updating the Nacoa website on a daily basis. Peter was awarded the Nacoa Volunteer of the Year Award in 2011 for his priceless IT skills and for keeping Nacoa up to date with new technology and monitoring and evaluation tools. Trustee Laurence McAllister Alleyne Laurence was born on 23 August 1963 in Liverpool but was brought up in London and Barbados by his Grandparents. He set up his first business in fashion in 1991 and recently set up The Good the Bad and the Sexy Limited, an Events Company. He has always worked in the IT, facilities and customer service industry, which has allowed him to work for companies such as the BBC, KPMG and Lloyds Banking Group. Laurence came to Bristol in September 2005 following a 12-step programme. Soon afterwards he discovered Nacoa and trained as a Volunteer Helpline Counsellor. Since then, he hasn’t looked back, becoming a Trustee in 2011, with an interest in raising funds and awareness through events. Trustee Simon Ferguson Simon has over 20 years’ experience in business & consumer media and technology, and has held senior management positions in a range of companies. He is currently UK & Ireland Managing Director of Travelport, a £2.6bn turnover global technology business, which supports the infrastructure of the world’s leading hotels and airlines. He is also Secretary of Hackney Rugby Football Club. At Dennis Publishing Ltd. Simon launched Men’s magazine Maxim, before becoming Publishing Director at Reed Business Information, a FTSE 100 company. In 2009 he led a management buyout of TWgroup Ltd, a travel media business. Simon appointed Nacoa as one of TWgroup’s officially supported charities in 2010, leading to a significant fund raising activity at the company’s Travolution Awards. A relative newcomer to the Nacoa family, Simon has been delighted and inspired by Nacoa’s spirit, and by the difference it makes to vulnerable children and adults. Simon became a Trustee in 2011 and aims to use his extensive business and media experience to support Nacoa and fuel its growth. Trustee Michelle Nadler Roffe FRSA Michelle was brought up in Geneva and Paris and lived away from the UK until she attended university here. She has been a Property Developer for many years in London and Norfolk, following time in the Fine Arts business with an Art Gallery in Kensington. She was elected a Fellow of the Royal Society for the Arts in 2006. Michelle has been involved in many charities including the Charity Rapt, founded by Sir Anthony Hopkins during the 90's in London. Michelle has been involved with Nacoa for many years as a Member and Supporter. She also provides personal support and supervision for Nacoa staff and volunteers. She became a Trustee in 2007 and feels more strongly than ever about the marvelous work undertaken by the Charity and enjoys working with the dedicated staff and volunteer team Trustee Maya Parker MA Maya is a Jungian-oriented Psychotherapist in private practice since 1984. She believes in a holistic approach, helping to heal body, soul and mind. She specialises in treating children recovering from the effects of parental addiction, as well as individuals recovering from addiction themselves. She is a skilled practitioner with over 25 years’ experience of counselling victims of trauma, understanding and working within the parameters of Post-Traumatic Stress Disorder. She also has a special interest in women’s issues and the impact of depression and anxiety disorders. Maya is a co-founder of Nacoa and has served as a Trustee since 1990 devoting much of her time to ensure the Helpline is well supported and supervised and able to provide Helpline callers with a consistent, excellent and compassionate service. Trustee Jeff Walker Jeff has worked in the voluntary sector for 20 years. From 1991 to 2001 he worked for the Kingswood Young Homeless Project. Towards the end of his time there he became clinically depressed and spent some time in a psychiatric unit. As a result of his experiences as a mental health service user, he became involved with Bristol Mind, where he was director. Jeff recently worked for Mind on a national basis, specialising in promoting wellbeing. Since the end of March 2011, Jeff has established himself as a free-lance consultant, specialising in Wellbeing and Mental Health. Jeff was raised in a household with an alcoholic mother and a father with schizophrenia. He has been involved with Nacoa as a Member since 1998 and a Trustee since 2003 providing insight and expertise on charity governance, fundraising and services. He provides supervision and support for the CEO. Trustee Simon Ward Ambassador Until 2001 Simon was Strategic Affairs Director of Whitbread. He was Public Affairs Director of Mitchells & Butlers, the Pub Company from 2004 to 2009. He was a Nonexecutive Director of Robson Rhodes the business advisers until 2004. Now retired, Simon spends his time writing, and his first book was published in November 2011. He was the first Chairman of the Hoxton Apprentice training restaurant. Amongst other public positions, Simon was a Member of the Better Regulation Task Force, a Director of the Central and Inner London TEC, a Director of Greater London Enterprise, Director of the CBI’s London Regional Council and a Member of a task force advising the government on the New Deal. Simon was a Member of the Portman Group's task force on underage drinking. Simon became a Trustee in 1992, Hon. Treasurer from 1993 to 1997 when he took over as Vice Chair following the untimely death of David Stafford. He was Chair of Trustees from 2005 until 2011, when the Trustees invited him to become a Nacoa Ambassador in recognition of his long and dedicated commitment to the Charity and its aims. Trustee Tracey West FRSA Tracey is an author and broadcaster on sustainable living and more recently, on divorce. She is also Patron of the Women's Action Network Dorset, an organisation that helps women in crisis in the south west. Tracey’s experience of 'parenting the parent' left all the usual scars, but she tried to rise above the pain and give the many negatives some kind of a positive slant. Following the death of her Mother on Tracey's 40th birthday, she became a Trustee in 2007 using her enthusiastic optimism for life to raise the Nacoa profile, improve the outlook and put hope in the hearts of other children of alcohol-dependent parents. CEO Hilary Henriques MBE Hilary co-founded Nacoa in 1990 while working at St Joseph’s Centre for Addiction in Surrey where she championed the need to address addiction as a family illness. In 2005, Hilary was awarded the Bristol Lord Mayor‘s Medal for developing and implementing training programmes focusing on the effects of parental alcoholism. Since 1995 she has trained over 1,200 volunteer helpline counsellors. She was awarded an MBE in the 2005 Queen’s Birthday Honours List for her work with children and families and was elected a Fellow of the Royal Society for the Arts in 2008. In 2009 she was chosen by Comic Relief as one of only 14 women from across the world to be featured in their publication ‘Inspiring Women’. She also received The Women of the Year Outstanding Achievement Award. In 2010 she was highly commended by The Beacon Fellowship in recognition of her outstanding contribution to charitable and social causes in the category of leadership. Hilary is Chief Executive of Nacoa with responsibility for the Charity meeting operational objectives and financial obligations, as well as continuing an active role in Helpline work.
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