Document 73988

Patrons: Tony Adams MBE • Olly Barkley • Calum Best • Lauren Booth • Geraldine James OBE • Elle Macpherson • Suzanne Stafford CQSW • David Yelland
BUSINESS PLAN
2013-2014
“The work you are doing is important and valuable as it serves to make a great difference to people
from all walks of life, including the young.”
Dr Maggie Atkinson, Children’s Commissioner
“There are over 3 million children living with parents who have a problem with alcohol in the UK today.
It’s a hidden topic and the more we can reach out to children and young people, who are suffering, the
better their futures can be.”
Calum Best, Patron 2009 to date
“The Nacoa Helpline was set up to provide information, understanding and ongoing support and over
the past 23 years we’ve responded to over 200,000 request for help. Our work is all about planning for
a more positive future, encouraging children to make informed choices for themselves, helping them
to transform their negative beliefs about themselves into an ‘I can do’ attitude.”
Elle Macpherson, Patron 2006 to date
“Nobody fills the gap when Nacoa isn’t there. I learned that when volunteers told me why they
manned the phones and how it changed their lives. I wanted to tell them that each child they counsel
each call they take is a new start, a new life. What they do is so very VERY important.”
David Yelland, Patron 2011 to date
The National Association for Children of Alcoholics (Nacoa)
PO Box 64, Bristol, BS16 2UH
Registered Charity No: 1009143
Tel
Email
Web
0117 924 8005
[email protected]
nacoa.org.uk
INDEX
Executive Summary
Page
3
Introduction
4
Aims and Objectives
4
Current Structure
4-6
Achievements
7-8
The Future
Key Financial Assumptions
Income 2010 - 2014
Financial Forecast 2013-2014
9
10-11
12
Nacoa – Organisational Chart 2013
Appendix I
Nacoa – Trustees 2013
Appendix II
“Every child deserves to live a creative and meaningful life. Sadly, when alcoholism is the family secret, children are
more likely to experience difficult situations with family violence, neglect and other problems. Most parents don’t
choose this for their children – there are underlying problems they do not know how to deal with.
The Nacoa Helpline was set up to empower children with a variety of life skills to help them cope with many difficult
challenges; enabling them to become psychologically healthy, able to deal with hurt and distress, to experience
happiness and to break the cycle of addiction.”
Hilary Henriques MBE, Co-Founder and CEO
Executive Summary
Nacoa has come a long way since its formation in 1990. One thing hasn’t changed during this time – the relentless
pursuit of the aims and objectives which remain as drawn up in 1992 and which are shown on page 4. These are
delivered by an organisational structure described at Appendix I.
The charity’s principal achievements to date are listed on pages 7 and 8. Important as they are, the single most critical
achievement has been in handling over 200,000 helpline calls and emails. Direct engagement with individual children
struggling with parental alcohol problems has always been central to our mission, and this figure, delivered from a
modest cost base, is testimony to this focus. Looking ahead, and just as importantly, Nacoa is well placed to continue
providing this vital service and addressing its objectives.
Our priorities for the future are described on page 9. In general these represent incremental and manageable
improvements, rather than a risky ‘’big leap’ approach. No increase in staffing is planned. Historic and planned income
and expenditure are shown on pages 10 to 12.
The charity’s finances have been strengthened by the receipt in 2012 of a legacy of £189,190, providing some security
in the near term. Nonetheless we don’t intend to slacken our efforts to raise fresh funds, from both established and
new sources. It is to be noted that cash receipts increased by 5% in 2011, and 150% in 2012 (including the legacy).
Alongside this increase has been 5% rise in the value of gifts in kind to nearly £200,000. Volunteering forms the
backbone of Nacoa and these figures bear witness to the 327 people who provide their time and expertise gratis.
The plan might be characterised as one that moves the charity forward on many fronts. As such, whilst each step may
be relatively manageable, it adds up to an ambitious proposal, but nonetheless one that we are confident of achieving.
Introduction
The National Association for Children of Alcoholics (Nacoa) is a registered Charity (No. 1009143), founded in 1990 to
address the needs of children growing up in families where one or both parents suffer from alcoholism or a similar
addictive problem. This includes children of all ages, many of whose problems only become apparent in adulthood.
Aims and Objectives
The Business Plan 2013-2014 has been approved by the Board of Trustees to focus on key operational and development
programmes to support our four strategic aims:
1.
2.
3.
4.
To offer information, advice and support to children of alcohol-dependent parents
To reach professionals who work with these children
To raise their profile in the public consciousness
To promote research into
1. the particular problems faced by people who grow up with alcoholism
2. the prevention of alcoholism developing in this vulnerable group of children
Current structure
Nacoa is a National Charity based in Bristol with two full-time and two part-time members of staff, a Communications
Consultant and a Helpline Assistant (voluntary posts) and a team of 327 Volunteers. Please see the Organisational Chart
at Appendix I.
We are a Membership Organisation, open to all and we actively encourage people from all walks of life to take part in
governing the charity.
Our Patrons, listed below, are committed to helping Nacoa achieve its aims in terms of raising awareness of Nacoa’s
services and help in whatever way they can.
Mr Tony Adams MBE
Mr Olly Barkley
Mr Calum Best
Ms Lauren Booth
Ms Geraldine James OBE
Ms Elle Macpherson
Mrs Suzanne Stafford CQSW
Mr David Yelland
Our Ambassadors, listed below, are appointed in recognition of their long-term and dedicated commitment to the
Charity and its aims, providing Nacoa with a stability most of our service users lack.
Mr John Fenston
Mr Simon Ward
Nine Members, listed at Appendix II, make up the Board of Trustees, who are responsible for all aspects of the Charity
and its work. They ensure that everything done in Nacoa’s name is within the guidelines it has set itself and those
imposed by the Charity Commission.
Our Consultative Council, listed below, provides skills and expertise in their areas of work relevant to Nacoa’s services
and governance.
Child and Vulnerable Adult Protection
Clinical Advice
Dr Clare Adams
Revd Katie Watson
Dr Peter V Taberner
Clinical Psychology and Family Therapy
Counselling and Therapy
Fiscal Probity
GP Liaison
Helpline
Legal
Press and Communications
Research
Mr John Friel
Dr Tony Humphreys
Mr Jerry Moe
Ms Lois Evans
Mr Keith Hall
Dr Jacqueline Chang
Dr Gordon Ridding Morse
Dr James Galloway
Dr Jessica Munafo
Mrs Valerie McGee
Mr William Ayot
Ms Julia Goodwin
Ms Virginia Ironside
Ms Deidre Sanders
Professor Martin Callingham
Dr Catherine Gilvarry
To ensure best practice, we adhere to the following:
Child Protection Policy
Code of Best Practice
Complaints Procedure
Confidentiality Policy
Equal Opportunities Policy
Financial Code of Best Practice
Health and Safety Policy
Helpline Protocol and Procedures
Potential Sex/Malicious Callers Procedure
Volunteering Policy
Vulnerable Adults Protection Policy
Nacoa is a Member of the Telephone Helplines Association.
In 2005, Volunteer Helpline Counsellor, Isabelle Eardley, was awarded the Community Service Volunteers’ Medal for
Commitment and was also voted The Telephone Helplines National Volunteer of the Year.
In 2005, Chief Executive, Hilary Henriques was awarded the Bristol Lord Mayor’s Medal for training over 500 volunteers
and the MBE in the Queen’s Birthday Honours List for services to Nacoa.
In 2006, Nacoa was a winner of the Guardian Charity Awards.
In 2008, Nacoa was awarded a Certificate of Merit by Mentor UK and Volunteer Helpline Counsellor, Samantha
Rawlings, was runner up in The Telephone Helplines National Helpline Worker of the Year Award.
In 2009, a film about Nacoa’s work was featured on the Comic Relief Red Nose Day broadcast and again on Sport Relief
in 2010. Hilary Henriques received the Women of the Year Outstanding Achievement Award and was featured in a
Comic Relief publication ‘Inspiring Women’.
In 2010 the Charity’s leadership was highly commended by The Beacon Fellowship in recognition of an outstanding
contribution to charitable and social causes and received the Excellence in Training Award from Young Bristol.
In 2010 Nacoa’s written evidence was published in the House of Commons Health Committee Report on Alcohol.
In 2011, Nacoa won the Springboard Award 2011 for offering outstanding training and skills development opportunities
to young people.
In 2012, Nacoa was awarded The Queen’s Award for Voluntary Service and The Meritorious Service Award 2012 by
NACoA USA.
Achievements 1990-2012
Since 1990 Nacoa has responded to 202,124 Helpline calls and emails with the help of over 1,250 trained volunteers;
and registered almost a million visits to the Website.
Providing information, advice and support

Creation of the free confidential telephone, letter and email helpline providing information, advice and
support for children of alcohol-dependent parents

Helpline opening hours extended to 60 hours per week

Development of information packs for children of alcohol-dependent parents, family members and people
concerned for their welfare

Publication of a range of leaflets and posters for young and adult children of alcohol-dependent parents

Development and implementation of Foundation Training programme to prepare students from the
Universities of Bristol and the West of England and volunteers from the wider Bristol community to staff
the Nacoa helpline

Development and implementation of ongoing training, including outside speaker meetings open to the
public

Development of supervision and support for volunteers through Volunteer Monthly Meetings,
encouraging peer support through mentoring and one to one help and support when needed

Development of Child and Vulnerable Adult Protection programmes

Compilation of nation-wide resources available to children of alcohol-dependent parents

Compilation of a library of information relevant to Nacoa Helpline work

Introduction of helpline monitoring and evaluation programmes

Development and of Information File for Children of alcohol-dependent parents

Development of Information File for Parents

Launch and development of websites designed to provide information, advice and support to children of
alcohol-dependent parents and information for people concerned with their welfare

Nacoa Facebook and Twitter established
Reaching professionals

Established Consultative Council to provide expert help and support in all areas of Nacoa’s work

Development of key publications for despatch to all Secondary Schools and further education
establishments in the UK

Development of information packs for professionals

Development of key publications for despatch to GP’s surgeries, health centres and hospital emergency
departments throughout the UK

Development of key publications for despatch to all UK Youth Centres and Youth Groups

Distribution of Poster Projects UK wide

Development of Information File for Teachers and Professionals

Two training places made available to professionals on all Foundation Training Programmes
Raising the profile

Established Membership Scheme to raise awareness and funds

Establish Fundraising Supporters Group to encourage sponsored events and other activities to raise
awareness and funds both nationally and locally

Development and despatch of periodic newsletter – Nacoa News

Established the David Stafford Memorial Lecture, to commemorate the life and work of founding member
and Nacoa chairman 1996-97. Speakers include Lauren Booth, Bill Gallagher, Virginia Ironside, Fergal
Keane, Jerry Moe and David Yelland.

Respond to media interest through our Media Panel

Development and implementation of regular speaker meetings open to the public

A film about Nacoa’s work featured on the Comic Relief Red Nose Day broadcast in 2009 and on Sport
Relief in 2010

Nacoa’s work featured on BBC Children in Need film ‘Brought up by Booze’

Established UK Children of Alcoholics Week

Celebrities recruited to contribute to COA Week

Nacoa single and video ‘A Change is Gonna Come’ released and publicised

Early Day Motion sponsored by Janet Dean MP

Nacoa represented at All Party Meetings on Alcohol at House of Commons

Nacoa’s written evidence published in House of Commons Health Committee Report

Recruited The Right Hon. Mo Mowlam, Tony Adams MBE, Olly Barkley, Calum Best, Lauren Booth,
Geraldine James OBE, Fergal Keane OBE, Elle Macpherson and David Yelland as Patrons
Promoting research

Publication of UK research into the scope and scale of the problems faced by children of alcoholdependent parents

Second research study with 4,000 respondents led by Professor Martin Callingham and Dr Catherine
Gilvarry comparing children of alcohol-dependent parents with children of parents with mental health
problems and control group

Third study to identify children of alcohol-dependent parents most at risk of developing alcoholism

Establish research panel to take part in Nacoa and other research programmes

Recruit and facilitate research ‘Making sense of alcohol-dependence’ by J Zetteler

Recruit and facilitate research ‘Exploring the beliefs of adult children of problem alcohol users’ by J
Munafo

Recruit participants to take part in studies for other agencies

Assisted with new study ‘Investigation of the Numbers of Children Affected by Parental Alcohol Problems’

Recruit panel to take part in new study ‘An Exploration of Resilience among Adult Children of Alcoholics:
Impact on Relationship Satisfaction and Desirability of Control’ by Martine Reynolds

Design study to analyse the wider experience of volunteering at Nacoa
The future
In 2013 our plans include:


Launch new website
Update all current published materials
Helpline

Respond to helpline calls, emails and letters

Raise awareness through Twitter, Yahoo Questions and Facebook

Establish online messaging and SMS helpline

Complete Helpline Evaluation 2013
Volunteers

Deliver three Foundation Training Programmes

Create and deliver Training for SMS and online messaging

Continue to provide information on key issues for volunteers

Respond to study analysing volunteers’ contributions and the wider benefits of volunteering at Nacoa
Information Resources

Update IT systems

Provide up-to-date information including UK Resource Database and library

Continue to update current website
Reaching Professionals

Publish Foundation Training Programme and Information for Professionals on new website

Continue promotional work in professional magazines and at conferences

Circulate information to UK and Northern Ireland schools, Youth Offending Teams and Local Safeguarding
Children Boards
Raising the Profile

Contribute to the Children’s Commissioner’s initiative 2013

Lead fifth ‘Children of Alcoholics Week’, 10 to 16 February 2013

Present 12th David Stafford Memorial Lecture

Respond to press and media enquiries through Medial Panel

Publish Nacoa News online for members, volunteers and supporters

Attend and present at local and national conferences
Promoting Research

Respond to requests for help through Research Panel

Publish research ‘Investigation of the Numbers of Children Affected by Parental Alcohol Problems’

Publish research ‘Nacoa and its Volunteers: The Contribution of the Nacoa Foundation Training Programme’
.
Key financial assumptions and Income 1 January 2010 to 1 January 2014
Nacoa, in common with many small charities, relies entirely on voluntary donations. The financial targets below are
based on assumptions for projected income based on historic support over 23 years and reflecting initiatives described
above.
Major funders
2010
2011
2012
Forecast
2013
1,000
0
0
1,000
0
0
0
1,000
0
375
13,548
750
0
5,000
0
8,212
0
0
0
0
0
0
0
0
250
3,000
0
250
0
500
12,142
2,309
678
0
3,000
2,650
55,664
1,000
0
0
2,000
0
0
0
0
0
0
31,250
500
1,000
3,000
0
0
200
0
0
0
0
0
6,915
0
0
3,000
1,500
250
250
500
5,000
3,885
678
0
0
0
60,928
0
0
271,632
0
0
0
0
0
0
313
16,094
500
0
5,000
15,000
0
200
0
605
0
0
508
0
0
750
3,000
0
500
0
0
2,007
4,415
226
0
0
0
320,750
1,000
500
0
1,000
1,500
7,085
5,000
1,000
23,300
320
8,407
500
1,000
0
35,000
5,000
0
3,000
500
800
281
500
0
500
500
3,000
1,500
500
250
500
2,000
7,500
678
5,693
1,000
0
119,314
The following excludes personal donations
Allied Irish Bank (GB)
Alto Digital Ltd
Anonymous Legacy
Aspen Insurance UK Ltd
The Astor Foundation
BBC Radio 4 Appeal
Bargain Booze
The J&M Britton Charitable Trust
The Clothworkers’ Foundation
Coca Cola Bottlers (Ulster) Ltd
Comic Relief
Coutts Charitable Trust
Denman Charitable Trust
Ellerdale Trust
Ethicall
Erpios Trust
Freemasons’ Grand Charity
Great Orme Brewery
HMS Illustrious
John Lewis
Monkey.co.uk
OxFizz
Personnel & Care Bank
In Memoriam Mena Roberts
NM Rothschild & Son Ltd
The Serve All Trust
SimplyHealth People Limited
The Joan Strutt Charitable Trust
Stella Symons Charitable Trust
Traidcraft
TW Travolution Awards
Urban Paint Festival
University of the West of England
The Vintners’ Foundation
James Weir Foundation
Women of the Year Foundation
Other income 2012:
Membership Subscriptions from regular donors £25,405
Fundraising activities £16,711
In Memoriam donations £2,707
Other donations £13,834
Gift in kind donations £236,868
Income 2011
In 2011 total cash donations increased to £121,629 compared to £115,935 in 2010 and Gift in kind increased to
£189,964 compared to £163,984 in 2010.
Income generated from fundraising activities increased to £37,237 (plus Gift Aid) compared to £36,060 in 2010, raising
a third of cash income. Donations from corporates increased to £14,727 compared to £7,600 in 2010.
Donations from regular donors and Members increased to £22,252 (plus Gift Aid) compared to £17,088 in 2010, raising
20% of cash income.
Draft Income 2012
Nacoa, in common with many small charities, relies entirely on voluntary donations. In recent years we’ve diversified
funding sources and successfully raised income from fundraising activities and membership subscriptions from regular
donors. It is hard to predict if regular donors will sustain their historic contribution. However 2012 saw an increase in
cash income (£379,407 compared to £121,629 in 2011) producing a surplus of £218,882.
In February 2012 we received an anonymous legacy of £271,632, the largest single donation received to date.
However, in November we were asked to return £82,442 paid erroneously to each of the three charity beneficiaries.
Bonuses and salary increases were paid based on the original legacy which totalled £31,219. We are therefore
consulting with legal professionals to determine the return of a portion of the amount requested.
The legacy will be used to ensure Nacoa’s future financial security and to provide additional services. We have invested
in people – a full time helpline supervisor (in post 1 January 2013) and full time (formerly part time) administrator (in
post 1 April 2013). In 2013, we can maintain employment costs for four full time members of staff at the same level as
2012 (£100,677).
Traditionally we’ve attracted and trained a large number of volunteers and currently 327 volunteers give their time and
skills at a commercial value of £192,938. In addition, we received gift in kind of £25,000 for the design and build of the
new website, provided pro bono by Modular Digital and £18,930 for the research study ‘Nacoa and its volunteers: The
contribution of the Nacoa Foundation Training Programme’ provided pro bono by Dr Anne-Marie Barron. Both the
website and research study will be finalised in 2013. In 2012 we also received IT equipment and the installation of a
new computer system, plus IT support provided pro bono by Subtech. Total gift in kind increased to £236,868
compared to £189,964 in 2011.
The financial projections below are considered to be realistic through to 2014.
FINANCIAL FORECAST
1 January 2010 to 1 January 2014
2010
£
2011
£
Draft
31.12.2012
Forecast to
31.12.2013
Donations and legacies
Gift in kind
Membership subscriptions
Incoming resources from charitable activities
64,636
163,984
17,088
36,060
62,546
189,964
22,252
37,237
337,291
236,868
23,030
16,711
175,000
220,000
29,000
25,000
Total incoming resources
281,768
311,593
613,900
449,000
Resources expended
Charitable activities
Helpline fund expenditure
Research fund expenditure
David Stafford memorial fund
Charity support costs
Gift in Kind
Total charitable expenditure
261,367
0
1,000
13,492
161,984
263,171
297,696
0
2,326
6,090
187,964
306,112
149,070
4,603
0
7,102
233,718
394,493
160,500
10,000
2,500
9,500
215,975
398,475
1,026
2,000
3,206
1,100
2,850
3,950
355
3,150
3,505
1,655
3,500
4,025
279,689
310,062
397,998
402,500
2,079
1,531
218,277
46,500
31,828
33,359
251,636
298,136
Incoming resources from generated funds
Governance costs
Gift in Kind
Total governance costs
Total resources expended
Net incoming/(outgoing) resources before
transfers
Fund balances at 1 January
Hilary Henriques
Updated 3 July 2013
ACTING CHAIR
PATRONS
John Fenston
AMBASSADORS
MEMBERS
John Fenston
Simon Ward
Full Members 178
Hon. Members 16
PATRONS
Mr Tony
Adams MBE
Mr Mr
Tony
Adams
MBE
Olly
Barkley
Mr
Barkley
MrOlly
Calum
Best
MrLauren
Calum Booth
Best
Ms
Ms
Lauren
Booth
Ms Geraldine James OBE
MsMs
Geraldine
James OBE
Elle Macpherson
Elle Macpherson
MrsMs
Suzanne
Stafford CQSW
Mrs Suzanne
Stafford
Mr David
YellandCQSW
Mr David Yelland
HON.TREASURER
CONSULTATIVE COUNCIL
Peter Irwin
TRUSTEES
Laurence Alleyne
Simon Ferguson
Michelle Nadler Roffe
Maya Parker
Jeff Walker
Simon Ward
Tracey West
ADMINISTRATOR
CHIEF EXECUTIVE
Hilary Henriques
HELPLINE SUPERVISOR
Martin Williams
VOLUNTEERING
MANAGER
Sue Comley
HELPLINE EVALUATION
Frances Irwin
Frances Irwin
Cassandra Ohlson
VOLUNTEERS (327)
Helpline (126)
Communications and
Fundraising (84)
Info and resources (100)
IT (2)
Research (126)
Speakers (100)
Media (86)
Website (49)
Child & Vulnerable Adult Protection
Dr Clare Adams
Revd Katie Watson
Clinical Advice
Dr Peter Taberner
Clinical Psychology & Family Therapy
Mr John Friel
Dr Tony Humphreys
Mr Jerry Moe
Communications and Press
Mr William Ayot
Miss Julia Goodwin
Ms Virginia Ironside
Ms Deidre Sanders
Counselling & Therapy
Ms Lois Evans
Fiscal Probity
Mr Keith Hall
GP Liaison
Dr Jacqueline Chang
Dr Gordon Morse
Helpline Supervision
Dr James Galloway
Dr Jessica Munafo
Legal
Mrs Valerie McGee
Research
Professor Martin Callingham
Dr Catherine Gilvarry
Trustees
Nacoa is a National Charity based in Bristol with four full-time and one part-time member of staff, eight
Patrons, two Ambassadors, eighteen Consultative Council Members and a team of three hundred and twentyseven Volunteers. Nacoa has one hundred and seventy-eight Full Members and sixteen Hon. Members.
The following Members make up the board of Trustees.
Acting Chair
John Fenston
Ambassador
John pursued an early career in venture finance and estate management before
becoming Managing Director of a farming company. He is a Samaritan volunteer and
was Vice Chair of the Addiction Recovery Foundation.
John has been a Trustee since 1995 and Vice Chair from 1996 to 1997 when he took over
as Chair following the untimely death of David Stafford. John stepped down as Chair in
2004 to become Hon. Treasurer until 2008 when the Board of Trustees invited him to
become the first Nacoa Ambassador in recognition of his long and passionate
commitment to the Charity and its aims. John accepted the role of Acting Chair in 2013
bringing his in-depth knowledge of the Charity’s structure, services and donor base.
Hon Treasurer
Peter Irwin
Peter was formerly systems manager with Allied Domecq Pensions Limited, at Wyndham
Court. He became interested in the work of Nacoa after working adjacent to the Nacoa
office, provided pro bono for many years. He has over 40 years’ experience with IT
systems, mainly within the Allied Domecq group of companies.
Peter became a Trustee in 2001 and Hon. Treasurer until 2004. He devotes much of his
time to maintaining the IT equipment used at Nacoa, creating and building methods of
evaluation and is currently Webmaster maintaining and updating the Nacoa website on
a daily basis. Peter was awarded the Nacoa Volunteer of the Year Award in 2011 for his
priceless IT skills and for keeping Nacoa up to date with new technology and monitoring
and evaluation tools.
Trustee
Laurence McAllister Alleyne
Laurence was born on 23 August 1963 in Liverpool but was brought up in London and
Barbados by his Grandparents. He set up his first business in fashion in 1991 and
recently set up The Good the Bad and the Sexy Limited, an Events Company. He has
always worked in the IT, facilities and customer service industry, which has allowed him
to work for companies such as the BBC, KPMG and Lloyds Banking Group.
Laurence came to Bristol in September 2005 following a 12-step programme. Soon
afterwards he discovered Nacoa and trained as a Volunteer Helpline Counsellor. Since
then, he hasn’t looked back, becoming a Trustee in 2011, with an interest in raising
funds and awareness through events.
Trustee
Simon Ferguson
Simon has over 20 years’ experience in business & consumer media and technology, and
has held senior management positions in a range of companies. He is currently UK &
Ireland Managing Director of Travelport, a £2.6bn turnover global technology business,
which supports the infrastructure of the world’s leading hotels and airlines. He is also
Secretary of Hackney Rugby Football Club.
At Dennis Publishing Ltd. Simon launched Men’s magazine Maxim, before becoming
Publishing Director at Reed Business Information, a FTSE 100 company. In 2009 he led a
management buyout of TWgroup Ltd, a travel media business. Simon appointed Nacoa
as one of TWgroup’s officially supported charities in 2010, leading to a significant fund
raising activity at the company’s Travolution Awards.
A relative newcomer to the Nacoa family, Simon has been delighted and inspired by
Nacoa’s spirit, and by the difference it makes to vulnerable children and adults. Simon
became a Trustee in 2011 and aims to use his extensive business and media experience
to support Nacoa and fuel its growth.
Trustee
Michelle Nadler Roffe FRSA
Michelle was brought up in Geneva and Paris and lived away from the UK until she
attended university here. She has been a Property Developer for many years in London
and Norfolk, following time in the Fine Arts business with an Art Gallery in Kensington.
She was elected a Fellow of the Royal Society for the Arts in 2006. Michelle has been
involved in many charities including the Charity Rapt, founded by Sir Anthony Hopkins during the 90's in London.
Michelle has been involved with Nacoa for many years as a Member and Supporter. She
also provides personal support and supervision for Nacoa staff and volunteers.
She became a Trustee in 2007 and feels more strongly than ever about the marvelous
work undertaken by the Charity and enjoys working with the dedicated staff and
volunteer team
Trustee
Maya Parker MA
Maya is a Jungian-oriented Psychotherapist in private practice since 1984. She believes
in a holistic approach, helping to heal body, soul and mind.
She specialises in treating children recovering from the effects of parental addiction, as
well as individuals recovering from addiction themselves. She is a skilled practitioner
with over 25 years’ experience of counselling victims of trauma, understanding and
working within the parameters of Post-Traumatic Stress Disorder. She also has a special
interest in women’s issues and the impact of depression and anxiety disorders.
Maya is a co-founder of Nacoa and has served as a Trustee since 1990 devoting much of
her time to ensure the Helpline is well supported and supervised and able to provide
Helpline callers with a consistent, excellent and compassionate service.
Trustee
Jeff Walker
Jeff has worked in the voluntary sector for 20 years. From 1991 to 2001 he worked for
the Kingswood Young Homeless Project. Towards the end of his time there he became
clinically depressed and spent some time in a psychiatric unit. As a result of his
experiences as a mental health service user, he became involved with Bristol Mind,
where he was director.
Jeff recently worked for Mind on a national basis, specialising in promoting wellbeing.
Since the end of March 2011, Jeff has established himself as a free-lance consultant,
specialising in Wellbeing and Mental Health.
Jeff was raised in a household with an alcoholic mother and a father with schizophrenia.
He has been involved with Nacoa as a Member since 1998 and a Trustee since 2003
providing insight and expertise on charity governance, fundraising and services. He
provides supervision and support for the CEO.
Trustee
Simon Ward
Ambassador
Until 2001 Simon was Strategic Affairs Director of Whitbread. He was Public Affairs
Director of Mitchells & Butlers, the Pub Company from 2004 to 2009. He was a Nonexecutive Director of Robson Rhodes the business advisers until 2004. Now retired,
Simon spends his time writing, and his first book was published in November 2011.
He was the first Chairman of the Hoxton Apprentice training restaurant. Amongst other
public positions, Simon was a Member of the Better Regulation Task Force, a Director of
the Central and Inner London TEC, a Director of Greater London Enterprise, Director of
the CBI’s London Regional Council and a Member of a task force advising the
government on the New Deal. Simon was a Member of the Portman Group's task force
on underage drinking.
Simon became a Trustee in 1992, Hon. Treasurer from 1993 to 1997 when he took over
as Vice Chair following the untimely death of David Stafford. He was Chair of Trustees
from 2005 until 2011, when the Trustees invited him to become a Nacoa Ambassador in
recognition of his long and dedicated commitment to the Charity and its aims.
Trustee
Tracey West FRSA
Tracey is an author and broadcaster on sustainable living and more recently, on divorce.
She is also Patron of the Women's Action Network Dorset, an organisation that helps
women in crisis in the south west.
Tracey’s experience of 'parenting the parent' left all the usual scars, but she tried to rise
above the pain and give the many negatives some kind of a positive slant. Following the
death of her Mother on Tracey's 40th birthday, she became a Trustee in 2007 using her
enthusiastic optimism for life to raise the Nacoa profile, improve the outlook and put
hope in the hearts of other children of alcohol-dependent parents.
CEO
Hilary Henriques MBE
Hilary co-founded Nacoa in 1990 while working at St Joseph’s Centre for Addiction in
Surrey where she championed the need to address addiction as a family illness.
In 2005, Hilary was awarded the Bristol Lord Mayor‘s Medal for developing and
implementing training programmes focusing on the effects of parental alcoholism. Since
1995 she has trained over 1,200 volunteer helpline counsellors. She was awarded an
MBE in the 2005 Queen’s Birthday Honours List for her work with children and families
and was elected a Fellow of the Royal Society for the Arts in 2008.
In 2009 she was chosen by Comic Relief as one of only 14 women from across the world
to be featured in their publication ‘Inspiring Women’. She also received The Women of
the Year Outstanding Achievement Award. In 2010 she was highly commended by The
Beacon Fellowship in recognition of her outstanding contribution to charitable and social
causes in the category of leadership.
Hilary is Chief Executive of Nacoa with responsibility for the Charity meeting operational
objectives and financial obligations, as well as continuing an active role in Helpline work.
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