Troubleshooting Dynamics GP and Movers Suite

Troubleshooting Dynamics GP and
Movers Suite
Tracking the path of documents
Generate transaction in Movers Suite
Reports>Revenue Transaction Errors
Movers Suite SQL tables
• We store transactions in our billing tables before they are
generated in Movers Suite
• We have another table to hold transactions after they are
generated and before they are imported
• A Movers Suite table exists in Dynamics GP company database
after importing (Scripts to find transactions if interrupted on
Run MSS Import from Sales or Purchasing
MSS Import common errors
• Be sure to look at the report and expand it to show the number
in ‘Records Rejected’
Error shows on the far right of the report
Account is not active/Account not found errors
• Create/Make the account active on the Financial pane under
Vendor Inactive/Not a 1099 vendor
<Options> button and change
1099 Tax Type dropdown
AFS document number already exists
• This is an error that EWS will need to fix for you when it is on
the MSS Import
• There are also warnings like ‘Apply-to document missing’ that
are timing issues and will import
New custom code changes
• GP2013 Movers Suite
custom code does not
allow an imported Movers
Suite batch to be deleted
Reviewing batch transactions
• Save-Saves the window (even if no changes made)
• Delete-Will delete the transaction completely
• Cancel-Will not save any changes and return to the window
Post the batches in Dynamics GP
RM-, PM- and GL- batches
Inquiry screens
*Voided items have an asterisk
Expansion buttons
• View MSS fields
Order Number
Item Code
Document number
• If the order number including the slash and sequential number
at the end exceed 17 characters then a MSSDOC number is
used instead
• U9900-24015-4/999 Example of largest document size before
MSSDOC number is used
Accounting Tools>Dynamics GP Order Inquiry
Be careful of items applied to this
order from a different order number
(manually done)
• Order Billing Inquiry
Collections reports showing 0 balance orders
• Orders may show a zero balance in A/R credit and collection or
on A/R trial balance reports. Those items need to be APPLIED
• Use the MSS Auto Apply or Apply Sales Documents (manually)
• Note that A/R items do not automatically move to history
Commissionable vendors
• Steps to take if the Dynamics GP check does not match the
Movers Suite commission statement
• Do not finalize the commission statement until the check has
been built and matches the comm stmt total
• Commission statements cannot be un-finalized
Confirm cut-off dates used
Allow the batch time to build
Process Monitor
Batch total and <Add to Batch>
• The Batch Total will change if over zero balance
• <Build Batch> changes to <Add to Batch>
Re-Query the commission statement
• This builds a new commission statement just like deleting and
creating a new one
Vendor Class ID
• Confirm the vendor is in the class ID if using that as a restriction
Items on hold?
• Will not build in Select Checks
• Will not show on the Commission Statement
• On hold items do show on the A/P trial balance
Look for future transactions
• Run the A/P trial balance and Msuite commission statements to
12/31/9999 to look for data entry errors
• Future applied credit memos will be found using 9999 date also
Checkbook branches
• Invoices will only be built
if under the checkbook’s
Are there payment terms on the vendor?
• On the vendor card under the <Options> button
• Payment terms could move the invoice out past the cut-off date
Apply problems?
• Items may have apply issues; Are there documents in history
that do not have apply records? Documents showing fully
applied but still in Open status?
• Disconnections, slow server processing, low disk space, data
corruption, special characters
Use the Inquiry screens
As when checking on imported items, view
the Inquiry screens to see if invoices are
Work, Open or History.
*Voided items have an asterisk
Drill back on the document to view the apply
Expand to see the branch, order number
Multiple Commission Statements
• Movers Suite allows multiple statements with the same cut-off
date and statements prior to the last finalized dates
Export statement to Excel
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