EMC TRANSITIONAL RESIDENCY FOR VMAX CLOUD EDITION Accelerating the return on your VMAX investment ESSENTIALS With EMC Transitional Residency for VMAX CE, you can: • Accelerate adoption of, and ROI from, EMC VMAX CE technology • Benefit from knowledge transfer as you fill staff, skill, and experience gaps • As new technologies continue to be introduced, IT staffs are challenged as the influx of new products and platforms can make it difficult to keep their skills up to date. To compound this, IT departments are not only asked to integrate these new platforms into the infrastructure, but also ensure that the business can achieve an accelerated return on investment from the advanced features of the new technology. Bringing in new technologies can help, but it is difficult for current IT staffs to take on new implementations and learn new technologies while still meeting all their day-today operational responsibilities and providing the required level of service to their business users. Furthermore, there are skill gaps that can occur when new technology is introduced. Such skillfalls may be short-term (while your own staff gets trained on Ease integration of advanced the new technology)—or they may be longer, if your staff never learns to take full VMAX CE technology into your advantage of all the new features available. In either case, this problem will prove to evolving data center be costly if not addressed. EMC® Transitional Residency for VMAX® Cloud Edition (CE) can help you mitigate these issues. We have transitional residents to help you through the introduction of new technology who can manage day-to-day operations in your VMAX environment. The experts we put in place will help you realize the benefits of the technology more quickly, implement operational best practices, and transfer knowledge to your own IT staff in the process. SERVICE DESCRIPTION EMC Transitional Residency for VMAX CE is available as a 30- or 90-day transitional residency or as a custom residency engagement. This service provides an EMC Senior Delivery Specialist resident on-site to the customer to answer post-implementation questions, demonstrate the use of VMAX CE to the customer’s personnel, and ensure that the solution and its value are properly integrated with the customer’s storage processes. EMC’s trained and experienced personnel provide the customer with ongoing process recommendations and apply best practices for the customer’s environment, as defined by EMC standards. Leveraging technology-specific knowledge and experience, the resident provides day-to-day support for VMAX CE as well as: • Meets with the customer to verify specific hardware, software and process transitions that are to be addressed during 30-day transition • Conducts a basic overview to familiarize the customer with the value of the EMC Transitional Residency for VMAX CE • Plans and estimates the schedule for the VMAX CE transitional tasks for the service SERVICE OVERVIEW • Manages the day-to-day transitional management and administration of the VMAX CE environment for 30 days • Performs necessary VMAX CE support in accordance with EMC best practices SERVICE VALUE EMC Transitional Residency for VMAX CE provides focused expertise to help you more quickly and efficiently introduce VMAX technology into your data center. Our residency professionals deploy their knowledge and specialized skills against your specific requirements, leveraging EMC’s best practices and the extensive VMAX expertise needed to realize full value from the investment you have made. With EMC Transitional Residency for VMAX CE, you’ll be able to: • Accelerate adoption of VMAX technology in your production environment • Migrate data seamlessly to the new VMAX infrastructure • Get the expert help you need to realize immediate value from your VMAX CE technology investment • Leverage platform-specific VMAX expertise that your current staff lacks • Gain knowledge of VMAX best practices to optimize operations and improve service levels • Enable your own staff to take on other projects while your resident proactively manages your VMAX environment ABOUT EMC GLOBAL SERVICES EMC Global Services accelerates the software-defined enterprise through world-class technical expertise and service capabilities that deliver well-run hybrid clouds, empower ITaaS providers, and enable new digital-era applications. Our 16,000+ services experts worldwide, plus global network of partners, have the skills, knowledge, and experience organizations need to get the maximum value from their EMC technology investments—with an unending commitment to an exceptional total customer experience through service excellence. CONTACT US To learn more about how EMC products, services, and solutions can help solve your business and IT challenges, contact your local representative or authorized reseller— or visit us at www.emc.com. EMC2, EMC, VMAX, and the EMC logo are registered trademarks of EMC Corporation in the United States and other countries. All other trademarks used herein are the property of their respective owners. © Copyright 2014 EMC Corporation. All rights reserved. Published in the USA. 8/14 Service Overview H13332 EMC believes the information in this document is accurate as of its publication date. The information is subject to change without notice.
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