Design Development and Maintenance of Websites of 51

Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
REQUEST FOR PROPOSAL
FOR
Design Development and Maintenance of
Websites of 51 Districts of MP
MAP_IT
47 A, Arera Hills
State IT Center
Bhopal – 462011
Website – mapit.gov.in
Dated – 21 Jan 2015
Page 1 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
DISCLAIMER
All information contained in this Request for Proposal (RFP) provided/ clarified are in the
good interest and faith. This is not an agreement and this is not an offer or invitation to
enter into an agreement of any kind with any party. Though adequate care has been taken
in the presentation of this RFP document, the interested bidders shall satisfy themselves
that the document is complete in all respects.
The information published in this document is not intended to be exhaustive. Interested
bidders are required to make their own enquiries and assumptions wherever required.
Intimation of discrepancy, if any, should be given to the specified office immediately. If no
intimation is received by this office by the date mentioned in the document, it shall be
deemed that the RFP document is complete in all respects and firms submitting their bids
are satisfied that the RFP document is complete in all respects.
MAP_IT reserves the right to reject any or all of the applications submitted in response to
this RFP document at any stage without assigning any reasons whatsoever. MAP_IT also
reserves right to withhold or withdraw the process at any stage with intimation to all who
have submitted their bids in response to this RFP. MAP_IT reserves the right to change/
modify/ amend any or all of the provisions of this RFP document without assigning any
reason. Any such change would be communicated to the bidders by posting it on the
websites www.mapit.gov.in, http://www.mpeproc.gov.in.
Neither MAP_IT nor their employees and associates will have any liability to any
prospective respondent interested to apply or any other person under the law of contract
to the principles or resolution or unjust enrichment or otherwise for any loss, expense or
damage which may raise from or be incurred or suffered in connection with anything
contained in this RFP document, any matter deemed to form part of this RFP document, the
award of the assignment, the information and any other information supplied by or on
behalf of MAP_IT or their employees and Bidder or otherwise arising in any way from the
selection process for the Assignment.
Information provided in this document or imparted to any respondent as part of RFP
process is confidential to MAP_IT and shall not be used by the respondent for any other
purpose, distributed to, or shared with any other person or organization.
Page 2 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Contents
Acronyms ..................................................................................................................................................... 6
1. Fact Sheet ................................................................................................................................................. 7
2 Invitation for Competitive Bidding ......................................................................................................... 9
2.1 About Madhya Pradesh ..................................................................................................................... 9
2.2 About MAP-IT .................................................................................................................................... 9
2.3 About this RFP ................................................................................................................................. 10
2.4 Objectives......................................................................................................................................... 10
2.5 Implementation model with Timelines ......................................................................................... 13
3 Scope of Work ..................................................................................................................................... 15
3.1 Development.................................................................................................................................... 15
3.1.1 Fact Finding and Requirement Gathering .................................................................................. 15
3.1.2 Unique designs for each 51 District Website ............................................................................. 15
3.2 Functional Requirement in Each District Website ....................................................................... 16
3.3 Non-Functional Requirement......................................................................................................... 21
3.4 State Data Center ............................................................................................................................. 22
3.5 Content Translation of English to Hindi and vice a versa ............................................................ 23
3.6 Content Population of Hindi & English Language......................................................................... 23
3.6.1 Content Collection from each district ..................................................................................... 23
3.6.2 Content Compilation ................................................................................................................ 23
3.6.3 Content Integration .................................................................................................................. 23
3.7 UAT ................................................................................................................................................... 24
3.8 Certifications.................................................................................................................................... 24
3.8.1 Safe to Host Certificate for each of the 51 websites from STQC / Cert-in empanelled
agency................................................................................................................................................. 24
3.8.2 GIGW Compliance Certificate for each of the 51 websites from STQC................................. 24
3.9 Training & Handholding Support................................................................................................... 25
3.9.1Training & Handholding support at each district location .................................................... 25
3.9.10 AMC ......................................................................................................................................... 25
3.9.11 Centralized Dedicated Teams ............................................................................................... 26
3.10 Scope of maintenance support ..................................................................................................... 27
3.11 Deliverables ................................................................................................................................... 28
4 ELIGIBILITY CRITERIA .......................................................................................................................... 29
4.1 Bidder’s Eligibility Criteria for Development of 51 District websites......................................... 29
Page 3 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
4.2 Technical Qualification Criteria: .................................................................................................... 30
4.3 Method of Evaluation: ..................................................................................................................... 32
5 Instruction to bidders: ........................................................................................................................... 32
5.1 Proposal Preparation .................................................................................................................... 32
5.1.1 Pre‐Qualification (PQ) and Technical Proposal ...................................................................... 33
5.1.2
Commercial Proposal ............................................................................................................ 34
5.2
Bid Security (EMD) & Security Deposit ................................................................................... 34
5.3
Compliance & Completeness of Response ............................................................................... 35
5.4
Signing of Communication to MAP_IT ..................................................................................... 35
5.5
Proposal Submission ................................................................................................................. 35
5.6
Amendment of Bid Document .................................................................................................. 36
5.7
Bid Validity................................................................................................................................. 36
5.8
MAP_IT’s right to terminate the process ................................................................................. 36
5.9
Disqualification of bids.............................................................................................................. 36
5.10 MAP_IT’s Rights to Accept/Reject any or all Proposals .............................................................. 37
5.11 Bid Prices ....................................................................................................................................... 37
5.12 Contract Finalization and Award Criteria ................................................................................... 37
5.13 Performance Security ................................................................................................................... 37
5.14 Prices .............................................................................................................................................. 38
5.15 Discounts, Levies, Freight etc. ...................................................................................................... 38
5.16 Language of Bids ........................................................................................................................... 38
5.17 Late Proposal ................................................................................................................................. 38
5.18 Modification & Withdrawal of Proposal ...................................................................................... 38
5.19 Resolution of Disputes .................................................................................................................. 39
5.20 Termination ................................................................................................................................... 39
5.21 Force Majeure ................................................................................................................................ 39
5.22 Notices ........................................................................................................................................... 40
6 Bid Evaluation...................................................................................................................................... 41
6.1 Bid Evaluation Committee ........................................................................................................... 41
6.2 Overall Evaluation ........................................................................................................................... 41
6.3
Evaluation of Pre‐Qualification and Technical Proposals ....................................................... 41
6.4 Commercial Proposal Evaluation ................................................................................................ 42
6.5
Commercial Bid Rejection Criteria........................................................................................... 42
Page 4 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
6.6
Notification of Award to the Bidder ......................................................................................... 42
6.7
Award of Contract ..................................................................................................................... 42
6.8
Signing of Contract .................................................................................................................... 43
6.9
Discharge of Bid Security: ......................................................................................................... 43
6.10 Performance Security ................................................................................................................... 43
7 Payment ............................................................................................................................................... 44
8 Service Level Agreement ....................................................................................................................... 44
8.1 Category of SLRs .............................................................................................................................. 44
8.1.1 Deployment SLR ....................................................................................................................... 45
8.1.2 Operational SLR............................................................................................................................ 46
Annexure 1 ................................................................................................................................................. 47
Annexure 2 ................................................................................................................................................. 48
Annexure 3 .................................................................................................................................................. 51
Annexure 4 ................................................................................................................................................. 52
Annexure 5 ................................................................................................................................................. 52
Annexure 6 ................................................................................................................................................. 54
Annexure 7 ................................................................................................................................................. 55
Annexure 8 (a) ........................................................................................................................................... 56
Annexure 8 (b) ........................................................................................................................................... 57
Annexure ‐ 9: .............................................................................................................................................. 58
Annexure 10............................................................................................................................................... 59
Annexure - 11 ............................................................................................................................................ 60
Page 5 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Acronyms
BG
Bank Guarantee
EMD
Earnest Money Deposit
GoMP
Government of Madhya Pradesh
GoI
Government of India
IT
Information Technology
MAP_IT
Madhya Pradesh Agency for promotion of Information
Technology (Nodal Agency)
RFP
Request for Proposal
STQC
Standardization Testing and Quality Certification
UAT
User Acceptance Test
O&M
Operations and Maintenance
GIGW
Guidelines for Indian Government Websites
PQ
Pre‐Qualification
PBG
Performance Bank Guarantee
CMS
Content Management System
SDC
State Data Center
ASP
Application Service Provider
SDC
State Data Center
Page 6 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
1. Fact Sheet
1.
Tender No.
MAP_IT/Projects/GIGW_WS/2015/07
2.
Name of the Work
Design Development & Maintenance of
Websites of 51 districts of MP.
3.
Name of the issuer of this tender
MAP_IT
4.
Date of issue of tender document
21 Jan 2015 ( Sale of tender)
5.
Last Date for sending Pre Bid
Queries
04 Feb 2015
6.
Date of Pre-Bid Meeting
05 Feb 2015 at 3:00 pm
7.
Publishing response of Pre-Bid
queries
On or before 09 Feb 2015
8.
Last Date for Submission of Bids
18 Feb 2015 till 5:00 pm through
eProcurement portal only
9.
Submission of EMD (offline) at
MAP_IT Office
20 Feb 2015 till 3:00 pm
10.
Date of Opening of
Prequalification Bids
20 Feb 2015 at 3:00 pm
11.
Date of Technical Presentations
27 Feb 2015 (subject to change owing to
process delays, if any)
12.
Date of Commercial Bid opening
02 March 2015 at 3:00 pm (subject to change
owing to process delays , if any)
13.
Place of opening of Commercial
Bids
MAP_IT , State IT Center , 47 A , Arera Hills ,
Bhopal , M.P.
14.
Address of Communication
Chief Executive Officer , MAP_IT , State IT
Center , 47 A , Arera Hills , Bhopal , M.P.
15.
Cost of Tender Document
Rupees 5,000 (Five Thousand only) online
through e-procurement portal.
16.
Earnest Money Deposit (EMD)
Demand Draft or Bank Guarantee of
Rs.15,00,000 (Fifteen Lakhs only) in favor of
MAP_IT, Bhopal to be submitted offline till
Page 7 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
the time of opening of bid.
17.
EMD Validity Period
In case of Demand Draft 80 days and in case
of Bank Guarantee 180 days from the date of
bid submission.
18.
Purchase of Tender Document
Online through mpeproc.gov.in
19.
Validity of Proposal
180 days from date of submission
20.
Method of Selection
QCBS
Notes:
1. The date of opening of the commercial bids will be intimated only to the qualified
bidders before the due date through Email, Telephone and website.
2. MAP_IT reserve the right to change any schedule of bidding process. Please visit
MAP_IT website http://www.mapit.gov.in and http://www.mpeproc.gov.in
mentioned in document regularly for the same.
3. Proposals must be received not later than time, date and venue as mentioned in the
Fact Sheet. Proposals that are received after the deadline WILL NOT be considered
in this procurement process.
4. The mode of submission of bid is only online through e-procurement portal
(www.mpeproc.gov.in). No physical submission of the bids shall be entertained.
5. Any future Corrigenda/Information shall be posted only on our website
www.mapit.gov.in and http://www.mpeproc.gov.in.
6. Rejected / disqualified bidders would only be intimated post final selection of
successful bidder/ completion of Bid process. Along with such intimation, EMD
retuning process would be initiated for disqualified bidders and the same would be
affected within 30 days of issuing letter of intent to successful bidder.
Page 8 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
2 Invitation for Competitive Bidding
2.1 About Madhya Pradesh
The geographical position of a country or a state goes a long way in impacting the course of
historical events and also its economic development. It also influences the outlook of its
citizens and their behavior. Madhya Pradesh occupying geographical the central position in
the country, is veritably the heart of India. The State of Madhya Pradesh is centrally located
and is often called as the "Heart of India". The State is home to a rich cultural heritage and
has practically everything; innumerable monuments, large plateau, spectacular mountain
ranges, meandering rivers and miles and miles of dense forests offering a unique and
exciting panorama of wildlife in sylvan surroundings.
Madhya Pradesh, in its present form, came into existence on November 1, 2000 following
its bifurcation to create a new state of Chhattisgarh. The undivided Madhya Pradesh was
founded on November 1, 1956.Madhya Pradesh, because of its central location in India, has
remained a crucible of historical currents from North, South, East and West.
The concept of District Governance has been implemented and District Planning
Committees have been empowered to plan and execute development works. A system of
village level governance, Gram Swaraj, has been put in place, from Jan. 26, 2001, under
which Gram Sabhas have been bestowed with considerable powers for development of
villages and welfare activities.
Madhya Pradesh is the second largest Indian state in size with an area of 308,000 sq. kms.
The Population (Census 2011) 7,25,97,565, Districts 51, Zila Panchayats - 51, Development
Blocks 313, Janpad Panchayats - 313, Total villages 54,903 and Gram Panchayats 23,010
2.2 About MAP-IT
MAP_IT is a government society which has been established to propel the growth of
Information Technology (IT) in Madhya Pradesh and implement the State IT Policy.
Accordingly the Society has the following objectives.





To provide IT inputs to government departments/agencies and to assist them in
computerization and networking.
To co-ordinate with investors and industry, trade organizations and financial
institutions in public and private sector so as to promote growth in the IT sector;
To facilitate Human Resource Development in the field of IT in the Government;
To facilitate use of Hindi language in IT related projects;
To undertake any other function(s) as may be assigned by the State Government.
Page 9 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
2.3 About this RFP
The primary objective of this document to select the agency for design , develop and
maintain the websites of 51 districts of MP as per the standards & guidelines of the
government of India. This will also facilitate implementation and presentation of a
consistent and standardized user interface/ architecture and making all the district
websites compliant to “Guidelines for Indian Government Websites”.
Overviews of understanding of User’s requirements with highlighting the features
which are to be excluded/included in modified website are given in this RPF
document. The details of proposed solution and how the proposed solution will get
implemented through various phases or activities are also mentioned. Further, the
detailed information about total time & cost included in this project are also given in
this document.
2.4 Objectives
The core objectives of the project are:
a. To develop consistent and standard look and feel for all district sites of the Madhya
Pradesh.
b. Ensure compliance with “Guidelines for Indian Government Websites (GIGW)” of all
district websites.
c. Integrate easy to use content management system for easily managing overall
content of the website.
d. Redevelopment of website as Bi-lingual with i.e. English & Hindi (Unicode
compliance) Version and to ensure that Hindi content is universally accessible by
using Unicode compliant font (The approval of translated content will be done by
MAP_IT).
e. Make it easy to use for citizens by providing latest updates, important events, etc. of
all the districts on respective websites home page itself.
f. Make it easy to use for citizens by providing within site search feature.
g. Make site accessible on all platforms like windows, mobile phones, disabled specific
devices.
h. Provide information to citizens with minimum number of clicks.
i. To get Safe to Host Certificate from cert-in empanelled auditor for all websites.
j. To get browser independence/ device independence of all websites.
k. To get GIGW Compliance Audit Certificate from STQC for all websites.
Page 10 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
The list of districts is as follows.
#
1)
Division
Indore
2)
Ujjain
3)
Gwalior
4)
Chambal
5)
Rewa
6)
Shahdol
7)
Sagar
8)
Bhopal
9)
Narmadapuram (Hoshangabad)
10)
Jabalpur
Districts
Indore
Dhar
Khargone
Badwani
Jhabua
Alirajpur
Khandwa
Burhanpur
Ujjain
Dewas
Ratlam
Shajapur
Agar-Malwa
Mandsaur
Neemuch
Gwalior
Shivpuri
Guna
Ashok Nagar
Datia
Morena
Sheopur
Bhind
Rewa
Sidhi
Singrauli
Satna
Shahdol
Anuppur
Umaria
Sagar
Damoh
Panna
Chhatarpur
Tikamgarh
Bhopal
Sehore
Raisen
Rajgarh
Vidisha
Hoshangabad
Harda
Betul
Jabalpur
Katni
Narsinghpur
Page 11 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Chhindwara
Seoni
Mandla
Balaghat
Dindori
Page 12 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
2.5 Implementation model with Timelines
S.N.
Activity / Task / Milestone
1
2
3
Project Start
Sizing of the hardware and submit to competent authority
Requirement Gathering and Planning ( to be completed by
ASP – application service provider by interacting with Nodal
agency and appointed core teams at each districts)
Submission of requirement gathering documents &
Approvals (These documents would form inputs to STQC
compliance i.e. FRS/SRS/ design documents)
Submission and approval of UAT Plan
Website Design & Development ( including acceptance in
line with UAT plan)
CMS Development ( including acceptance in line with UAT
plan)
User Acceptance Testing ( minimum support manpower at
divisional HQ – 10 no’s ( 1 at each divisional HQ)would have
been deployed by this time along with minimum required
manpower at Bhopal HQ as per clause 3.9.11 of this RFP)
Hosting at staging server ( for security audit)
Training (no. of batches per district/ no. of participants per
batch would be mutually agreed between nodal agency and
ASP (application service provider). This may impact training
duration based on which subsequent project scope
milestones date. The same would be re-appropriated if
required.
Security Testing by Cert‐in empanelled Agency
Website Hosting at SDC and System Go‐Live
STQC to be completed ( ASP – application service provider
to book STQC testing slot at the beginning of the project to
avoid any impact on project timelines)
4
5
6
7
8
9
10
11
12
13
Time of
completion
( In Weeks)
T
T+2
T+3
T+ 6
T+8
T+ 22
T+ 22
T+22
T+24
T+26
T+28
T+30
Within
three
months of
Go-Live.
**‘T’ refers to project start date. This should be within 1 week of signing of Agreement.
O&M Phase will start from the date of Go‐Live Date and will last for 4 years from the date of
Go Live.
Go Live – This means that all requirement gathering documents stand approved by Nodal
Agency or core team appointed by nodal agency. This would also entail – development /
UAT in line with approved FRS/SRS/Design documents. Lastly production deployment
Page 13 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
complete in all respects (possible integration as advised by Nodal agency and security
audit) would define Go live. Once this is achieved Nodal agency/ core teams appointed by
nodal agency would give sign off for each website. Collective sign off date for all 51
websites would define start date of 4 years 0&M phase of this project.
Above timelines are mentioned for Application Service Provider to perform various
activities under given milestones. Time taken by MAP_IT for evaluation and approval of
deliverables will be excluded from above timelines.
Page 14 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
3 Scope of Work
Design, Development, and Maintenance of MP Districts websites for 51 districts and to
provide and Maintenance support for 4 years.
The below mentioned scope of work is indicative, the more elaborated scope will be
based on AS-IS and To-Be study after discussion with each district nodal officer.
3.1 Development
3.1.1 Fact Finding and Requirement Gathering
A high‐level analysis of processes has already been performed and Functional
Requirements as envisaged for this project are described in this document. The
Application Service Provider needs to Study these carefully and should consult with
the concern district officials whenever necessary to obtain more details on the
requirements of the project. It shall be the duty of agency to refine functional
requirements as needed during requirement gathering exercise. The Application
Service Provider shall prepare detailed requirement gathering documents ( for each
district), for which the agency shall have a comprehensive discussion with each
district officials and other stakeholders to ensure that each of the requirements
mentioned in this RFP or identified during study is covered. After approval of
requirement gathering documents by concerned officials at respective districts and
from MAP_IT, the Application Service Provider will start Website and CMS
Development.
3.1.2 Unique designs for each 51 District Website
Design Structure
1. Need to submit at least 5 home page design layouts for approval at each district.
2. Unique architecture as per the requirement of district team
3. Homepage should be attractive and well-constructed, so that it makes a good
first impression to all website visitors.
4. Homepage should clearly communicate the site's purpose, and show all major
options available on the Web site.
5. A consistent page layout must be maintained throughout the site.
6. Most important elements should be visible on the first screen and should not go
inside a scroll. The majority of the homepage should be visible ’above the fold,’
7. While using National / State identity symbols like flags, national /State emblem
etc. it must be ensured that the images are in a proper ratio and color.
8. Graphic elements like buttons and icons should be simple and their meaning and
symbolism should be self-explanatory and relevant.
9. Where ever a graphic is used meaningful ‘alt text’ must be given.
10. There must be adequate color contrast between text and background.
Page 15 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
11. Use of image should be limited as Images increase downloading time and Images
should only be used when it adds value to the content. Use of text rather than
images should be considered for headings and website navigation.
12. Use of frames must be minimized as many search engines do not index framed
web pages properly, however if frames are used each frame must be titled to
facilitate frame identification and navigation.
13. Easy access to the homepage should be provided from every page in the site.
Design Themes
1. Approved design should have at least 5 color themes and one high contrast color
theme.
2. These color themes should follow and should be according to the international
standards for different types of vision disabilities (e.g. color blindness etc.)
Compatibility
1. The design of the website should be responsible so that it should adjust
according to the screen size.
2. Design should be compatible to Laptop, desktop, Tablet PCs, Mobiles and hand
held devices.
3. Design should be compatible with all the major browsers.
4. Design should not be font dependent. The content of the site should be readable
with default standard fonts.
5. Font properties should be such that the text must be readable both in print and
electronic format and the page must print correctly on A4 size paper.
Scalability
1. Design interface should be easy to configure, customize and extend
2. Table-less HTML Design should be developed using 960 grid system.
3. Optimized compressed CSS and JS should be used. All the decorative images
should be used from CSS. And to reduce the load time of page image sprite
should be used
4. Any CSS or JQuery used in designing should be free from copyright content and
will be with the name of department itself.
5. All styling should be handled through external style sheet. All the HTML tags
should be styles through CSS, so that it should be uniformly consistent at each
location where ever used.
3.2 Functional Requirement in Each District Website
Role Based User Access
1. Each website should have an authenticated area from where authorized users
can update the content of the website.
2. There can be n number of users to manage the content of the website.
3. Each user can have their different roles, authorization of role and responsibility
of users can be configured from the content management system.
Page 16 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
4. The user authentication module should be available on district website and
access right should be on role based.
5. Users can have contributor, moderator or approval role for a particular section
of the Website.
6. No user can permanently delete the content from website. Only administrator
can have the rights to permanently delete the content from the website.
Content Management System (Bilingual)
1. Page Title: The related page title should be displayed on the page with related
content.
2. Meta Descriptions: The every page of CMS has to have brief summary within
the page.
3. Meta Keywords: Every page of CMS has facility to update Meta keywords for
search engines.
4. Long Description: - Long description can be used for details description of a
short description or as a main page.
5. Active/Inactive: - Menu can be set in active/ reactive mode as per the
requirement of concern district administrator.
6. Sequence/ordering: Sequencing or ordering of links, sub links should be
manageable by the authorized user.
7. Approval: - Based on Districts Administration the approvals can be set on
concern user base.
8. Contents/ Image/PDF upload on website: Contents /Image/PDF can be
uploading as required for any page of concern user.
9. New Flag: If any new menu/link/document title added in the website it should
automatically show a new flag against the menu/link/document. Duration till
the new flag should display will be configurable by the administrator.
10. Concept Place Holder: The concept place holder based on predefined content
section includes editable content based on requirements of concern user.
11. Mobile/ tablet Option: The content Management system has to have facility to
active every option for the mobile/ tablet and any other devices.
12. Any other based on concern district requirement
Menu Management
1. Header Menu: - The GIGW based with complete options top header menu, new
creation with concern page, Modification of Menu and Sub-Menu, edition of
Menu and Sub-Menu related work dynamically.
2. Footer Menu: - The GIGW based with complete options footer menu, new
creation with concern page, Modification of Menu and Sub-Menu, edition of
Menu and Sub-Menu related work dynamically.
3. Quick Menu: - The GIGW based quick menu, and other link based menu
automatically updated.
4. Important Link Menu: - The GIGW based with important link navigation from
main website to other website/PDF and other can be generate/ edit and also
modify.
Page 17 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
5. Site Map: - The GIGW guideline based sitemap can be generated automatically
with crated links dynamically without manual intervention.
Work Flows
1. Each content likely to be published on the websites should go through workflow
process. The Workflow process can be 2-3 stage depending upon requirements.
2. Workflow process can be configurable and customizable at district level
depending upon the hierarchy available to publish the content at each district.
3. At each stage of the workflow email alerts should be sent to the designated
officer regarding the assigned tasks to them.
Localization
1. Content management system should be Bilingual and support localization.
2. Language for Website will be English and Hindi.
3. Content management system should support Unicode, so that no font is required
to browse the website for Hindi language.
4. Front-end of websites will have all the content including dynamic & static text in
both the languages.
Version History
1. CMS should have version management system. Each time publishing of content
should create a version of the content.
2. Admin should have the facility to view all the versions and rollback the old
content.
3. Version Number, publishing version major minor and keeping records up to max
versions should be configurable.
Archive System
1. Archive: - CMS should have an archival system. Each content going to publish on
the website should have time stamp with publishing and archive. There should
have facility to define content archive date as “Never Expire”.
2. Auto Archive: - CMS should automatically archive the content published on the
website on reaching the content archive date and time.
3. Manual Archive: - CMS should have option to administrator to manually archive
any content.
4. Republishing: - In case admin wants to republish the content from archive
section then there should be facility for republishing the content.
Search Features for each website
1. Each Website should have a keyword based full website content search for
English and Hindi.
2. Bilingual search: User can search content within website in Hindi & English
language.
Page 18 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
3. To search specific record each section/module should have parameterized
search.
Photo/Video/Audio gallery
1. Photo gallery: CMS have facility to create district based photo gallery with add
new photo/ modify/ delete. Photo gallery will be album based. Photo Gallery
should have the facility to set photo to album cover photo. System should be able
to automatically create photos of 2-3 different sizes with required dimensions on
uploading of photos.
2. Video gallery: CMS have facility to create district based video gallery with add
new video/ modify/ delete. Video gallery should have facility to add embedded
videos from YouTube etc. Video gallery should support all latest video formats.
3. Audio gallery: CMS have facility to create district based Audio gallery with add
new audio/ modify/ delete. Should have the facility to listen audio online,
download audio file etc. Audio Gallery should support all latest Audio formats.
Document Management System
1. Documents: The documents/presentations can be uploaded such facility
available with the archival options.
2. Circulars and Notices: The circulars and Notifications can be uploaded such
facility available with the archival options.
3. Acts & Rules: The Acts and rules can be uploaded such facility available with the
archival options.
4. Government Resolutions: The Government Resolutions can be uploaded such
facility available with the archival options.
5. Schemes: The Scheme related document, detail about the scheme with form
downloading option should be available on website.
6. Any other requirement based on concern district during the study phase.
7. Each document should have option to add/modify Title of the document,
Publishing date, Expiry date and keywords etc.
8. Along with Each document there should have the facility to show size of the
documents (xMB), Type of the document (doc, pdf etc.)
Media Management System
1. News: The publishing of news by district public relations office Bilingual News
can be add/edited, active/inactive mode, new flag for latest news to highlight.
2. Events: The events related information (before event and after event details)
can be created/edited/ deleted with online system by the concern district
administrator.
3. Press Release: Press Release related information can be created/edited/
deleted with online system by the concern district administrator.
Page 19 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Other Features
a. Who is who: Based on information related to district can be uploaded
information with photo, name, designation, contact No. and other information by
district user.
b. Images Banner: The only Home page banner can be uploaded with archive
editable and changeable by concern district administrator.
c. Contact Information: The district offices contact information with contact and
postal details, should be manage online with editable facility.
Search Engine Optimization & compliances features required
1. Page Title: Every page title reflects on the title bar of browser and helps to
navigate as per Web Content Accessibility Guidelines (WCAG) compliance and
Search engine optimization.
2. Page Heading: Every page heading reflect on the page and also to navigate as
per Web Content Accessibility Guidelines (WCAG) compliance and Search engine
optimization.
3. Meta description: Every page has related Meta description and also ensures
compliance of mechanism to search engine optimization with both language’s
(i.e. Hindi and English).
4. Meta Keywords: The Meta keywords based district, scheme and content
available in page with both language’s (i.e. Hindi and English) as a mechanism
for search engine optimization.
5. Search Engine friendly URLs: Each page should have unique and search engine
friendly URL. Page name should be relevant to the Page content
Usage Statistics
The usage generator must allow comprehensive usage statistics to be gathered,
including: Visitor’s Count – on the site, region wise statistics, most popular pages,
daily usage Analytics reports and search engine usage. This information would allow
the success of the site to be tackled, and any usability issues identified.
Security Features
The websites should have the following security features:
1. Compliance with Guidelines for Government of India Websites.
2. Free from OWASP Top 10, Vulnerabilities.
3. Captcha to be implemented to prevent bot attacks.
4. Protecting against DoS attack targeting application like locking of the application
5. Secure mechanism of changing the password in lost/forgotten scenario.
Password policies should be applied.
6. Audit trail should be enabled on the website, so that the administrator can see
the successful and unsuccessful logon, with time, IP attempts on the website.
7. Audit trail at administrator level should also be enabled. It should capture each
activity done by each authorized users, IP address, Time stamp etc. to track that
who, when and from where has done what changes in CMS. .
Page 20 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
8. Website should be able to generate email Alerts and also historical report in the
security report viewable to the administrator containing the Time, IP address of
attackers, the page under attack, and the parameter under attack with the attack
values. The attacks may be identified by any change in the parameter value not
available on the website. E.g. page.asp?parameter=2; If the value 2 gets changed
to anything invalid number say N which does not produce proper view or it
contains SQL Injection, XSS strings.
9. There should be a provision of blocking any IP or Network by assigning IP
Address range from accessing the pages of admin module of the website; also the
main website. So that identified attackers can be blocked.
10. The admin module, uploader module should be in separate folder so that HTTPS
can be configured on the functionality that requires login action to be done.
Administrator Panel should be secure enough. Other than username password
there should be other secure means for login into admin panel. Onetime
password and digital certificate based login facility can be provided.
3.3 Non-Functional Requirement
1. Scalability: The architecture is capable to take care of high volume critical
traffic. It is possible to deploy the services of each layer (or a group of related
layers) on multiple servers, or in a multi-threaded environment (possibly with
automated routing or load-balancing).
2. Portability: The application components at each layer portable with minimal
effort.
3. Expandability: It’s easy to extend the services provided at each layer or
component level with minimal changes to other components – that is allowing
easier development of new applications based on the existing components and
layers.
4. Availability: The services at each layer allow for high availability.
5. Reliability: The data being transferred and the processing of the same is
reliable. That is, persistence must be provided at each layer and each interface
between layers.
6. Recoverability: The elegance with which the system recovers from failure.
7. Interoperability: Interoperability features permit the underlying disparate sub
systems or external systems to work together seamlessly, while hiding much of
the complexity required joining these pieces together.
8. Administrative & Management Capability: The services provided at each layer
shall be easy to manage (with a clear interface for administration). Also, the
Page 21 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
component must be able to interface with the standard monitoring tools
available.
9. Security capability: Provides services to protect access to certain resources or
information.
10. Network Load Balance and Cluster Support: Various hardware and software
at each layer should be configured in a clustered environment to balance the
load.
11. Disabled friendly: To restructure content of the website to make it disabled
friendly so that information is easily accessible to them. Website should be
keyboard friendly.
12. Skip to navigation: To navigate page directly to navigation by skipping header
section.
13. Skip to content: To navigate page directly to navigation by skipping header
section & menu
14. Font resizer: Options given for different sizes of font for old age/ low vision
users
3.4 State Data Center
1. Server details will be taken by Application Service Provider in coordination with
State Data Center.
2. Source Code and Database of all District website will be deployed by Application
Service Provider on State Data center staging Server for security audit.
3. Digital Certificate for stating server will be taken by Application Service Provider in
coordination with SDC Team
4. Installation of Digital Certificate will be carried out by the Application Service
Provider.
5. Installation of all software related to installation will be the responsibility of
Application Service Provider
6. Application Service Provider will be responsible for transferring the source code /
database to production server.
7. If required Application Service Provider will have to visit State Data Center or
District offices for making district website live.
8. Selected Application System provider would be expected to size
hardware/networking/ storage required for project and submit to competent
authority during 1-2 weeks from date of award of contract. However it is clarified
Page 22 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
that these hardware are not required to be provided by the selected Application
Service Provider.
9. The requirement of necessary licenses required for the hosting of the web sites at
S.D.C. will be provided by the Application Service Provider. However it is clarified
that these license are not to be procured by the selected Application Service
Provider.
3.5 Content Translation of English to Hindi and vice a versa
Application Service Provider will be responsible to do the translation of English
content into Hindi Language and Hindi Content to English. Application Service
Provider will be responsible for the translation work in coordination with the each
district and the each district will need to cross check to ensure correctness of the
content translated. District official of each district will coordinate for the proof
reading.
The final approval of the translated content will be taken by the MAP_IT by the
Application Service Provider.
3.6 Content Population of Hindi & English Language
Application Service Provider will ensure that each district website has all relevant
content. As per the requirements of the concerned district.
3.6.1 Content Collection from each district
Application Service Provider will be responsible for collecting the content from
each district officials.
3.6.2 Content Compilation
1. Content received form each district will be restructured by Application Service
Provider as per GIGW guidelines with consultation of district administration
2. Application Service Provider will provide the Meta data for each content page.
3. Application Service Provider will be responsible for providing description/alt text
for images.
4. Application Service Provider will add/update the tabular content as per GIGW
guidelines.
3.6.3 Content Integration
Restructured content will be integrated/ uploaded into the newly developed each
district websites as per user requirements.
Page 23 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
3.7 UAT
1. All defects found during review, acceptance testing shall be fixed to the satisfaction
of the designated officer.
2. The website within the scope of work shall be as per specifications given. In case the
whole website or any part thereof is found to be of inferior quality or not
performing satisfactorily the same shall be developed or modified free of charge
immediately.
3. All the expenses (stationary, postage, transport, accommodation etc.) shall be borne
by Application Service Provider for UAT.
3.8 Certifications
3.8.1 Safe to Host Certificate for each of the 51 websites from STQC / Cert-in empanelled
agency
State data center requires security clearance certificate before hosting any website
in its data center. Each District websites will be audited by Cert-in empanelled
auditor and all the vulnerabilities will be fixed. Upon completion, security clearance
certificate from cert-in empanelled auditor will be submitted by the Application
Service Provider. All the expenses will be borne by Application Service Provider for
cost of Audit, all efforts involved for security patching and coordination required
with district officers and Auditing agency.
3.8.2 GIGW Compliance Certificate for each of the 51 websites from STQC
GIGW Compliance Audit Certificate certifies that the website is developed as per
Guidelines for Indian Government Websites (GIGW); is accessible to people with
disability; and is adhering W3C’s WCAG Guidelines.
a. Websites should be compliance to GIGW guidelines (Ref. Annexure – 11).
Application Service Provider will submit the GIGW compliance certificate
from STQC for each district websites to Respective designated officer.
b. Application Service Provider will handle the entire process related to
obtaining this certificate from STQC.
c. Application Service Provider will prepare Website quality manual in
Hindi & English (Ref. Annexure –10) for each district website on behalf of
District. Coordination with each district officer for obtaining information
related to policies, web information manager etc. will be done by
Application Service Provider.
d. All the expenses (stationary, postage, accommodation etc.) will be borne
by Application Service Provider for cost of GIGW compliance Audit, all
Page 24 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
e.
f.
g.
h.
i.
j.
k.
efforts involved for making compliant and coordination required with
district officers and Auditing agency.
Development of the website including dynamic web content as per
districts requirements.
Designing and develop a Content Management System (CMS) tool on a
WYSIWYG model with Role-based CMS control
All pages will be indexed for full-text searches to the Search Results page.
Data migration from existing system to new system.
Should be connected with Google/Yahoo maps to enable search and sort
option for scheduled events.
Site should be search engine friendly.
The district websites will integrate with CM dashboard, the hit count will
be reflected on e-taal, there will be web services for data.gov.in.
3.9 Training & Handholding Support
3.9.1Training & Handholding support at each district location
1. Proper training has to be provided to Nominated District staff as well as the
Nodal Agency Representatives who will operate the websites.
2. Training will be conducted at each district for district nodal officers.
3. All the stationary and Training material, user manuals in soft and hard copy will
be provided by the Application Service Provider.
4. Onsite support to district team of officers at concerned district as per
requirement through the support duration of 4 years.
5. The RCBC training centers of the Government of MP will be utilized for imparting
training.
3.9.10 AMC
The Application should provide maintenance support for 4 consecutive years with
agreeable maintenance coverage and associated cost (ensuring 100% dedicated
availability of minimum project manpower defined in RFP clause 3.9.11; hence we
expect that this manpower would be costed for entire project duration including O&M
phase). During maintenance period the Application Service Provider will submit a
Support System (In Scope) – using SLA monitoring tools and generate monthly report
about complaint lodged and resolution time to resolve the problem to MAP_IT concern
project team on the first week of the next month. Software solution provider will also
submit a performance review report on monthly basis with their own capability.
Additionally ASP – application service provider would have to publish performance /
data related reports from time to time as demanded by district core teams ( to publish
Page 25 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
performance / dashboards at district level) / Nodal agency (to publish performance /
dashboards at state level).
3.9.11 Centralized Dedicated Teams
Selected Application Service Provider will be required to provide dedicated team as per
team structure given below for 4 years for ongoing enhancement, maintenance and
management of district web sites (ensuring 100% dedicated availability of minimum
project manpower defined in RFP clause 3.9.11; hence we expect that this manpower
would be costed for entire project duration including O&M phase)
Application Service Provider will have to arrange its own infrastructure for the team
within acceptable distance from the department location for smooth coordination with
the department team.
3.9.11.1 Minimum required team Structure at HQ
The following team will be stationed at Head Quarter up to the Go-Live period and
also be available during 4 years O&M phase post Go live . Definition of GO live
provided in RFP clause 2.5. Bidder is expected to submit detailed profile of project
manpower in line with below job description. This would be reviewed by Nodal
Agency and would have impact on Technical evaluation scores. Nodal agency has
right to reject manpower if not found suitable through detailed profile submitted
by the bidder without citing any reasons at their discretion.
S. No.
Resource Type
Skill Set Required
1
Team Leader


2
Server / DBA
Administrator
3
Senior
Developer




4
UI Design Lead
BE/B.Tech (Computer Science or IT)
Masters in (Computer Science or IT)
8+ years of Experience, 3+ years in
Managing IT Implementation projects
Masters Degree in Computer Science or
Engineering with 8+ years of experience
with at least 5 years with DBMS
Relevant Database certifications
BE/B.Tech (Computer Science or IT) with
7+ years of Experience
At least 4 years in Application
Development

BE/MCA./ Diploma in Graphics /Web Design

Knowledge of current trends in visual design
for web, mobile, desktop and tablet.


5+ years of Experience
Exposure to Government Web designing
preferred
Page 26 of 66
No. Of
Resource
1
1
2
1
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
5
Graphics / Web
Designer

BE/MCA./ Diploma in Graphics /Web Design

Knowledge of current trends in visual design
for web, mobile, desktop and tablet.


6
Content Writer

3+ years of Experience
Exposure to Government Web designing
preferred
Any graduate /Degree in Mass
Communication with 2 years of
Experience in technical content writing.
2
2
3.9.11.2 Dedicated Team at Divisional HQ
Application Service Provider will depute onsite dedicated team of 10 developers
one for each division at divisional HQ at 10 Locations throughout the support/AMC
period (including above manpower too at Bhopal – HQ).
Scope of onsite dedicated team at divisional HQ
1. Ongoing Content Management: - This dedicated team will carry out the content
management activities in the district websites of their division.
2. User Coordination: - This team will coordinate with district team and HQ team for
any further enhancement and updation issues.
3.9.11.3 Dedicated team at MAP_IT for the project maintenance support of 4 years.
The aforesaid manpower as mentioned above would also be available ( hence to be
costed by bidders for 55 months i.e. 7 months for Go live duration and 48 months
for post Go live 4 year support/ O&M phase). However, successful bidder/ ASP
(application service provider) is free to deploy additional manpower to meet the
service level requirements and adherence to the scope of work of the project, if he
thinks appropriate. But minimum required manpower should by default be part of
project scope and hence commercials.
3.10 Scope of maintenance support
1. Application Service Provider will need to arrange own Modifications &
Enhancements: Application Service Provider will be responsible for the
modification and enhancement during the maintenance period.
2. Ongoing GIGW Compliance: In the support period Application Service
Provider need to maintain all GIGW points and policies.
3. 24x7 Technical Assistance: Application Service Provider will be responsible
for providing technical assistance to each district team.
4. Fixing Security Vulnerabilities whenever any issue is reported or in the case
of cyber-attacks.
5. Onsite Training & Handholding of user representatives on Content
Management System workflow on demand basis.
Page 27 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
6. Addressing Server related issues to ensure website uptime by
coordinating, visiting with State data center.
7. Addressing Browser Compatibility related Issues to ensure smooth
functioning of website on updated versions of all popular web browsers
(browser independent).
8. Addressing Device Compatibility related Issues to ensure smooth
functioning of website on all Personal Computers, Smart Phones, and Tablet
PC’s and disabled specific devices (device independent).
9. Addressing Website Performance related issues to fix issues like no
response, slow response, website crashing etc.
10. Rectification of bugs like content formatting issues, image placement, link
mismatch etc. immediately after user request.
11. Minor Changes like changing static images, text, updating your privacy policy,
site terms of use, disclaimers etc.
12. Addition of New District In case there is an addition of new district before the
Go-Live then there will be no additional charges to be paid by Nodal agency to
the Application Service Provider. However, if post Go-Live any new district is
formed by state authorities then the development charges of the same would
be as per quoted charges by the bidder. The O&M phase for such new district
would commence from the date of production deployment of this website and
span for 4 years as for original scope of the project. Contract in such case
would be modified by adding addendum/annexure PBG would be defined
based on commercials for this additional project scope. In event of new district
being incepted post completion of original O&M phase of 4 years ( post Go live)
, Nodal Agency would consider paying 10% additional cost to ASP – application
service provider for such additional work.
3.11 Deliverables
1. Documentation covering User Interface Design, FRS, SRS and Technical Design
Report (TDR) of planned website.
2. Newly developed websites (as per requirements stated above) along with
source code and database with IPR.
3. Hardcopy & Soft copy of user manual for each district website
4. Onsite Training on administration, operation & maintenance of developed
website at each District. Training Manual/ presentations would also form part
of deliverables.
5. Security clearance certificate for each Website
6. Website Quality certificate from STQC for each Website
7. Website quality manual document as per the annexure 10
8. GIGW compliance sheet for each district as per annexure 11
9. The database backup and restoration process properly documented.
10. Test Report w.r.t. the following:
a. Functionality
Page 28 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
b. Compliance to WCAG 2.0 Level A
c. Security
All above deliverables would be approved by Nodal Agency/ Core district
teams appointed by nodal agency/ statutory firms like service provider for
security audit and STQC designated officer for STQC compliance.
4 ELIGIBILITY CRITERIA
The bidder must possess the requisite experience, strength and capability in design,
develop and maintain the web sites necessary to meet the requirements as described
in the tender documents.
The bidder must also possess the technical know-how sought by nodal agency, for the
entire period of the contract. The bids must be complete in all respect and should
cover the entire scope of work as stipulated in the Tender document. The invitation to
proposal is open to all bidders who qualify the eligibility criteria as given below:
4.1 Bidder’s Eligibility Criteria for Development of 51 District websites
Sr.
No
1.
Basic
Requirements
Legal Entity
2.
Nature of Work
3.
Bidder’s Turnover
4.
Bidders Net worth
Description
The Bidder must be a company
registered under Indian Companies
Act 1956 or LLP Act 2008 or the
Partnership Act 1932 (Any kind of
consortium is not allowed),
registered with the Service Tax
Authorities and operating for the
last Three years as of 31st March
2014.
The company should be working in
the area of Information Technology
and should be a primary objective
in its charter.
Documents
Required
Certificates of
incorporation /
Registration
Certificate/ Service
Tax Registration
Certificates of
incorporation /
Registration along
with MOA-AOA/
By-Laws stating
nature of business
The bidder should have a minimum
Annual Average turnover of Rs.6
crore (Rs. Six Crore) in the last
three financial years (FY 11-12,
FY12-13, FY13-14)
Audited
Financial
Statements.
The bidder should have positive
Net Worth in each of the last three
CA Certificate
(Also fill Annexure
Page 29 of 66
(Also fill Annexure
5)
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
5.
Bidder’s Experience
6.
Black listing /
Terminations
7.
Registrations
8.
Quality Certification
9.
IT Manpower
10.
GIGW Experience
11.
Safe to Host
years (FY 11-12, FY12-13, FY1314)
The bidder must have themselves
developed at least 10 website for
government/PSU/ Autonomous
Bodies of minimum value of Rs. 10
lakh each in last 3 years
A self-certified letter by the
authorized signatory of the bidder
that the bidder has not been
blacklisted by any Central / State
Government (Central/State
Government and Public Sector)
The bidder should have at least the
followings Registrations:
1. Service Tax Registration
2. PAN Card
3. PF
The bidder must have at least SEI
CMMI Level 3 Certification
Bidder should have at least 50
Dedicated IT resource on its
payroll
As the task involve development of
website as per GIGW, the bidder
should have either obtained
Capability Approval Certification
from STQC or Website Quality
Certificate for any of the website
As the website will be hosted on
Govt. Server, the bidder should
have experience of getting the
website Audited from CERT-IN
Empanelled vendors. Attach copies
of at least 10 Security Audited
Certificates in last 3 years
5)
Copies of the Work
order along with
successful and with
STQC Certificates.
(Also fill Annexure
8(a))
Self-Certification
on company’s
letterhead
(as attached
letters)
(Also Annexure 6)
Copies of relevant
Registrations
Valid Copy of
Certification
HR declaration on
bidder’s letterhead
Copy of the
Certification
Copies of 10 such
Security Audit
Certificates (Also
fill Annexure 8(b))
4.2 Technical Qualification Criteria:
a)
Technical Proposal for only those Bidders who have been found to be in
compliance with the Eligibility Criteria mentioned above would be considered for
further evaluation.
Page 30 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
b)
The Technical Evaluation Committee based on technical evaluation
framework mentioned shall evaluate each proposal and allot technical score as per
the Technical criteria mentioned below.
Sr.
No
1.
Description
2.
3.
4.
5
6
Maximum Score
Supporting
Document
Bidder’s Turnover: The bidder
should have a minimum Annual
Average turnover of in the last three
financial years
6 Cr. to 7.5 Cr. = 11
Above 7.5 Cr. and below 10 Cr. = 13
10 Crore and above = 15
Bidder’s Experience : The bidder
must have themselves developed
websites for government /PSU/
Autonomous Bodies of minimum
value of Rs. 10 lakh each, in last 3
years
10 - 15 = 11
Above 15 and below 20 = 13
20 and above =15
IT Manpower :Bidder should have
Dedicated IT resource on its payroll
50 to 75 = 11
Above 75 and below 100 = 13
100 and above = 15
Safe to Host: As the website will be
hosted on Govt. Server, the bidder
should have experience of getting
the website Audited from CERT-IN
Empanelled vendors/ STQC
compliance in last 3 years
10 to 15 = 11
Above 15 and below 20 = 13
20 and Above =15
Quality of Manpower proposed (
RFP clause 3.9.11)
15
Audited
Financial
Statements.
15
Copies of the Work
order along with
successful and with
STQC Certificates
15
HR declaration on
letterhead
15
Copies of Security
Audit Certificates
15
Details of
Manpower
Technical Presentation / Solution
Evaluation by Nodal Agency/
capability demonstration of bidder
Total
25
Technical
Presentation
Page 31 of 66
100
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Bidders who score a Technical bid score of 70 or more, would be qualified for the
financial bid evaluation process.
4.3 Method of Evaluation:
Only the bidders, who score a Technical bid score (Tb) of 70 (Seventy) or more, they
will qualify for the financial bid evaluation.
After the Technical evaluation, the evaluation committee will evaluate each of the
Technically Qualified bidders’ response on the basis of technical and commercial
parameters. The weightage of the technical and commercial parameters will be in the
ratio of 70:30 respectively.
For calculation of the combined Technical and Price Score of all bidders, following
formula will be used:
Total Score = [(Technical Score x 0.70) + ((LP/OP x 100) x 0.30)]
Where LP is the Lowest Price offer of the Technically Qualified Bidders and OP is the
Offer Price of the bidder being evaluated.
Bidder scoring highest “Total Score” will be given highest priority and will be selected.
5 Instruction to bidders:
5.1 Proposal Preparation
Bidder is expected to examine all instructions, forms, terms and requirements in
the RFP document and prepare the proposal accordingly. Failure to furnish all
information required by the RFP document or submission of a proposal not
substantially responsive to the RFP document in every respect may result in the
rejection of proposal. The MAP_IT will be referred as the nodal agency.
Pre-Bid Meeting & Clarifications
Nodal Agency (MAP_IT) will host a Pre‐Bid Meeting as per the schedule given in this
RFP. It is not mandatory for all bidders to attend this meeting. All those who have
obtained bidding document can participate in pre‐bid meeting to seek clarification
on the bid if any. Bidders shall submit their queries in writing as per the stipulated
timelines through prescribe format only on email [email protected] and
[email protected]
Page 32 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Pre-Bid Format
The proposals should be submitted in two parts as mentioned in the following sections:‐
5.1.1 Pre‐Qualification (PQ) and Technical Proposal
Along with other documents, following documents shall be a part of PQ and
Technical Proposals: ‐
A. Check List as per Annexure 1.
B. Tender Fees (non‐transferable) of Rs. 5,000 (Five Thousand) o n l i n e t h r o u g h e Procurement portal.
C. Covering letter on the bidder’s letter‐head as per Annexure 2.
D. General information and EMD details and scan copy of EMD as per Annexure 3.
E. Declaration that the bidder is not black listed as per Annexure 4.
F. Bidders Financial Information as per Annexure 5.
G. Details of manpower as per Annexure 6.
H. Power of attorney as per Annexure 7
I. Project details as per Annexure 8(a) & 8(b).
J. Certificate of Incorporation if any or relevant registration documents.
K. Audited annual financial results (balance sheet and profit & loss statements) of the
bidder for the last three financial years.
L. Client Reference list (similar domain as per the requirements in this RFP).
M. Permanent Account Number (PAN) from Income Tax authorities of bidder along
with certified photocopy.
N. Service Tax Details of bidder.
O. Other documents as mentioned in the Eligibility Criteria section of this
document.
Page 33 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Technical Presentation:
As a part of technical evaluation the PQ qualified bidders would be invited for a
technical presentation before the evaluation committee the purpose of this
presentation is to facilitate committee members to effectively comprehend the
bidder’s capability and compliance on technical evaluation parameter.
In the technical presentation the bidders are expected to demonstrate the
approach, methodology, team composition, training plans, adherence to time lines,
and strategy including of O & M phase.
After the technical evaluation is completed, Nodal Agency (MAP_IT) shall specify
the date, time and location for opening the Financial Proposals, if there is a
variation in the aforesaid dates as mentioned in the table.
Evaluators of Technical Proposals shall have no access to the Financial
Proposals until the technical evaluation is concluded and the same is approved by
the appropriate committee.
5.1.2 Commercial Proposal
The commercial proposals should be submitted as per the format of Commercial
Bid as per Annexure 9.
5.2
Bid Security (EMD) & Security Deposit
a. The bidder shall furnish a bid security (EMD) of Rs. 15,00,000/‐ (Rs Fifteen
lakh only) in Indian rupees in the form of a Demand Draft or Bank Guarantee
issued by a Scheduled/ Nationalized Bank in favor of MAPIT Bhopal payable
at Bhopal. EMD is to be submitted offline at MAP_IT office, after submission
of bids online, and before opening of bid. In case bidders representative is
willing to participate in bid opening process, it is advised to bring original
EMD/DD before opening of bid and submit it directly to Tender Opening
Committee offline.
b. An envelope containing EMD to be super scribed as “EMD for RFP for
Design Development and Maintenance of 51 Districts website of MP”.
The envelop is to be submitted physically at MAP_IT office State IT
Center 47 A , Arera Hills Bhopal Madhya Pradesh before the time of
opening of bid.
c. The EMD shall be valid for at least 80 days in case of DD and 180 days in case
of Bank Guarantee from the date of submission of proposal. No interest shall
be payable on Bid Security under any circumstances.
d. Unsuccessful Bidder’s Bid security shall be discharged or returned within 30
(thirty) days of expiration of the period of proposal validity prescribed by the
Nodal Agency (MAP_IT) or after awarding tender to successful Bidder.
Page 34 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
e. The successful Bidder’s EMD shall be discharged upon the signing of
agreement by the Bidder.
f. The Bid security will be forfeited at the discretion of Nodal Agency (MAP_IT )
on account of one or more of the following reasons‐
i. The Bidder withdraws its Proposal during the period of proposal
validity
ii. Bidder does not respond to requests for clarification of its proposal
iii. In case of a successful Bidder, the said Bidder fails‐to sign the
Agreement in time.
g. The bidder have to submit the requisite Performance Security/Security
deposit @10% of the total value of contract in the form of Bank Guarantee or
DD shall be valid for a period of 3 months beyond the date of completion of
all contractual obligations of supplier.
5.3
Compliance & Completeness of Response
Bidders are advised to study all instructions, forms, terms, requirements and
other information in the RFP document carefully. Submission of bid shall be
deemed to have been done after careful study and examination of the RFP
document with full understanding of its implications. The response to this RFP
should be full and complete in all respects. Failure to furnish all information
required by the RFP documents or submission of a proposal not substantially
responsive to the RFP documents in every respect will be at the bidder's risk and
may result in rejection of its proposal and forfeiture of the bid EMD. The RFP
Document is not transferable to any other bidder.
5.4
Signing of Communication to MAP_IT
All the communication to Nodal Agency (MAP_IT) including this RFP and the bid
documents shall be signed on each page by the authorized representative of the
bidder and authority letter should be attached with the bid.
5.5
Proposal Submission
The bidder is responsible for registration on the e-procurement portal
(www.mpeproc.gov.in) at their own cost. The bidders are advised to go through the eprocurement guidelines and instructions, as provided on the e-procurement website,
and in case of any difficulty related to e-procurement process, may contact the helpline
number 18002588684. The Bidder shall submit the proposals online as described
below-
a. Proposal that are incomplete or not in prescribed format may be rejected.
b. The PQ and Technical Proposal and the Financial proposal should be submitted
only through the e- procurement Portal.
c. The financial Bid should be exclusive of all taxes and inclusive of all related
accessories, Driver Software, Operating Manuals, Forwarding, Freight, and
Page 35 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Installation charges at sites and Warranty etc. Price shall remain fixed for a period
of project duration from the date of Notification of award.
d. Conditional proposals shall not be accepted on any ground and shall be rejected
straightway. If any clarification is required, the same should be obtained before
submission of the bids.
e. Bidders are advised to upload the proposals well before time to avoid last minute
issues.
f. The bid has to be submitted only through online through www.mpeproc.gov.in
website. No physical submission of bids would be acceptable.
5.6
Amendment of Bid Document
At any time prior to the deadline for submission of bids, Nodal Agency (MAP_IT)
for any reason, whether at its own initiative or in response to a clarification
requested by a prospective bidder, may modify the bid documents by
amendment. Any such communication shall be posted on w w w . e p r o c . g o v . i n
a n d Nodal Agency (MAP_IT) website and bidders are requested to visit the
website for updates.
5.7
Bid Validity
All the bids must be valid for a period of 180 days from the last date of submission
of the RFP for execution of Contract Agreement. However, the quoted rates should
be valid for the initial/ extended period of the contract from the effective date of
the Contract Agreement. No request will be considered for price revision during
the contract period.
5.8
MAP_IT’s right to terminate the process
Nodal Agency (MAP_IT) may terminate the RFP process at any time and without
assigning any reason. Nodal Agency (MAP_IT) makes no commitments, express
or implied, that this process will result in a business transaction with anyone.
This RFP does not constitute an offer by Nodal Agency (MAP_IT).
5.9
Disqualification of bids
Nodal Agency (MAP_IT) may at its sole discretion and at any time during the
processing of tender, disqualify any bidder from the tendering process if the
bidder has:
i) Submitted the tender after the prescribed date and time of submission of bids.
ii) Made misleading or false representations in the forms, statements and
attachments submitted.
iii) If found to have a record of poor performance such as abandoning works, not
properly completing the contract, inordinately delaying completion, being
involved in litigation or financial failures, etc.
Page 36 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
iv) Failed to provide clarifications related thereto, when sought.
v) Conditional bids will be summarily rejected.
vi) Applicants who are found to canvass, influence or attempt to influence in any
manner the qualification or selection process, including without limitation, by
offering bribes or other illegal gratification, shall be disqualified from the
process at any stage.
5.10 MAP_IT’s Rights to Accept/Reject any or all Proposals
Nodal Agency (MAP_IT) reserves the right to accept or reject any proposal, and to
annul the bidding process and reject all bids at any time prior to award of contract,
without thereby incurring any liability to the affected bidder or bidders or any
obligation to inform the affected bidder or bidders of the grounds for Nodal Agency
i.e. MAP_IT’s action.
5.11 Bid Prices
The bidder shall express their bid prices using the Commercial Bid Format provided
in the bidding documents as Annexure 9. All costs and charges related to the bid
shall be expressed in Indian Rupees. Prices indicated in the Price Schedule shall be
entered in the following manner: ‐
 The Prices quoted by the bidder shall remain fixed during the entire period
of contract and shall not be subject to variation on any account. A bid
submitted with an adjustable price quotation will be treated as
non‐responsive and rejected.
 The prices quoted by the bidder shall be in sufficient detail to enable the
Purchaser to arrive at the price of the services offered.
5.12 Contract Finalization and Award Criteria
The notification of the award shall be followed by signing of the agreement. The
signing of agreement will amount to award of contract and bidder will initiate the
execution of the work as specified in the agreement. At the same time as
N o d a l Agency ( M A P _ I T ) notifies the successful bidder that its bid has been
accepted, Nodal Agency ( M A P _ I T ) will send the bidders the Performa for
contract, incorporating all agreements between the parties. Within 15 days of
receipt of the contract, the successful Bidder shall sign and date the contract and
return it to MAP_IT.
5.13 Performance Security
The Bidder shall at his own expense will deposit within Fifteen (15) working days of
the date of notice of award of the contract or prior to signing of the contract,
whichever is earlier, an unconditional and irrevocable Performance Bank Guarantee
Page 37 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
(PBG) or DD from a Scheduled/nationalized Bank acceptable to MAP_IT, payable on
demand, for the due performance and fulfillment of the contract by the bidder.
This PBG/DD shall be for an amount equivalent to 10% of value of contract. All
charges whatsoever such as premium, commission, etc. with respect to the PBG/DD
shall be borne by the bidder. The PBG shall be valid till the end of three months after
the expiration of contract period and should be in the standard format prescribed by
Reserve Bank of India. No interest will be payable on security deposit.
5.14 Prices
Price shall remain fixed for entire period from the date of Notification of award.
There shall be no increase in price for any reason whatsoever and therefore no
request for any escalation of the cost / price shall be entertained. Price shall be
exclusive of all taxes.
5.15 Discounts, Levies, Freight etc.
The Bidders are informed that discount, if any, should be merged with the quoted
prices. Discount of any type, indicated separately, will not be taken into account for
evaluation purposes. The Bidders should also take into account all levies, freight,
insurance etc. The price quoted should be inclusive of all levies, freight, insurance
etc. Freight, levies, etc. of any type, indicated separately, will not be taken into
account for evaluation purposes.
5.16 Language of Bids
All Proposals, correspondence and documents related to proposals, shall be written
in the English language. Supporting documents and printed literature furnished by
the Bidder may be in another language, provided they are accompanied by an
accurate translation of the relevant passages in English language.
5.17 Late Proposal
The bidder will not be able to submit the proposals after final submission date and
time is over. The physical document of proposal, as described in RFP, received by the
MAP_IT after final submission date and time of proposal prescribed in the RFP
document may not be considered and the entire proposal may be rejected. The EMD
of such proposals will be returned to the Bidder.
5.18 Modification & Withdrawal of Proposal
The Bidder is not allowed to modify its proposal subsequent to the final submission
of proposals. The Bidders cannot withdraw the proposal during the period between
Page 38 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
the last date for receipt of proposals and the expiry of proposal validity period
specified in the RFP. A withdrawal of proposal during proposal validity period may
result in the forfeiture of its EMD from the Bidder.
5.19 Resolution of Disputes
MAP_IT and the successful bidders shall make every effort to resolve amicably by
direct informal negotiation, any disagreement or dispute, arising between them
under or in connection with the contract.
Any dispute or difference whatsoever arising between the parties to this Contract
out of or relating to the meaning, scope, operation or effect of this Contract or the
validity of the breach thereof, which cannot be resolved, shall be referred to a sole
Arbitrator to be appointed by mutual consent of both the parties herein. If the
parties cannot agree on the appointment of the Arbitrator within a period of one
month from the notification by one party to the other of existence of such dispute,
then the Arbitrator shall be nominated by the Secretary, Law Department,
Government of Madhya Pradesh (“Law Secretary”). The provisions of the Arbitration
and Conciliation Act, 1996 will be applicable and the award made there under shall
be final and binding upon the parties hereto, subject to legal remedies available
under the law. Such differences shall be deemed to be a submission to arbitration
under the Indian Arbitration and Conciliation Act, 1996, or of any modifications,
Rules or re-enactments thereof. The Arbitration proceedings will be held at Bhopal,
Madhya Pradesh, India.
All legal disputes are subject to the jurisdiction of Courts at Bhopal only.
5.20 Termination
A Party, without prejudice to any other remedy for breach of Contract, may
terminate this Contract in whole or in part by giving 30 days advance notice; if the
other Party commits a material breach of the Contract and fail to rectify it after being
granted a reasonable cure‐period to rectify the defect. In the event of termination,
MAP_IT shall pay all amounts due from its side for the products delivered and
services performed by the Bidder till the date of termination. The Bidder shall
continue performance of the contract to the extent not terminated.
5.21 Force Majeure
The Bidder shall not be to liable for forfeiture of its performance security, liquidated
damages, or termination for default if and to the extent that its delay in performance
or other failure to perform its obligations under the Contract is the result of an event
of Force Majeure. For purposes of this Clause, “Force Majeure” means an event
beyond the control of the Bidder and not involving Bidder’s fault or negligence and
not foreseeable. Such events may include, but are not restricted to, acts of the Client
Page 39 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
in its sovereign capacity, wars or revolutions, fires, floods, epidemics, quarantine
restrictions, and freight embargoes, act of god, riots, strikes etc.
If an event of Force Majeure continues for a period of ninety (90) days or more, the
parties may, by mutual agreement, terminate the Contract without either party
incurring any further liabilities towards the other with respect to the Contract, other
than to effect payment for goods/services already delivered or performed.
5.22 Notices
Any notice given by one party to the other pursuant to this contract shall be sent to
the other party in writing or by email or facsimile and confirmed in writing to the
other party’s last known address. A notice shall be effective when delivered or
tendered to other party whichever is earlier.
Page 40 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
6 Bid Evaluation
6.1 Bid Evaluation Committee
The Bid Evaluation Committee constituted by MAP_IT shall evaluate the tenders. The
decision of the Bid Evaluation Committee in the evaluation of the PQ and Technical
and Commercial bids shall be final. No correspondence will be entertained outside
the process of negotiation/ discussion with the committee.
6.2 Overall Evaluation




6.3
Bid Evaluation Committee will evaluate and compare the bids
determined to be substantially responsive. It is Bid Evaluation Committee’s
intent to select the proposal that is most responsive to the project needs and
each proposal will be evaluated using the criteria and process outlined in this
section.
PQ & Technical bids shall be examined by the Bid Evaluation Committee with
respect to compliance, completeness and suitability of the proposal to the
project and only the bids which are in compliance to the requirements
mentioned in the RFP shall be considered as technically qualified.
Total bid evaluation: Only the commercial bids of those bidders qualified
in the PQ & Technical evaluation shall be opened. Commercial bids of the
other bidders will not be opened.
The evaluation shall be strictly based on the information and supporting
documents provided by the bidders. It is the responsibility of the bidders to
provide all supporting documents as listed in Forms necessary to fulfil the
mandatory eligibility criteria.
Evaluation of Pre‐Qualification and Technical Proposals
Pre ‐ qualification bid documentation shall be evaluated as under:
1. The Bid Evaluation Committee will check if the bidder has deposited the EMD
along with the PQ and Technical Proposal and the same are found to be in order.
2. The documentation furnished by the bidder will be examined prima facie to see if
the Company’s capacity, skill base and other Bidder attributes as claimed therein are
consistent with the needs of this project.
3. MAP_IT may ask bidder(s) for additional information, and/or arrange discussions
with their professional, technical faculties to verify claims made in bid
Page 41 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
documentation. If the bidder fails to submit the additional supporting documents,
the PQ bid shall be rejected.
4. The bidders’ PQ and technical proposal proposed in the bid document shall be
evaluated as per the requirements specified in the RFP and adopting the evaluation
criteria spelt out in this document. The Bidders are required to submit all required
documentation in support of the evaluation criteria specified (e.g. detailed project
citations and completion certificates, client contact information for verification,
profiles of project resources and all others) as required for technical evaluation.
Bidder is required to submit documentary proof of either Purchase
Order/Agreement/ Completion Certificates, detailing Scope of Work, Timelines, etc.
or relevant documents. MAP_IT reserves the right to take the decisions of whose
commercial bids are to be opened.
6.4 Commercial Proposal Evaluation
1. The Commercial Bids will be opened, in the presence of Bidders’ representatives
(Maximum two for each bidder). The Bidder’s representatives who are present shall
sign a register evidencing their attendance.
2. The Commercial Bid of only technically qualified bidders will be opened.
Those technically qualified bidders shall be termed as Substantially Responsive. The
decision of the MAP_IT in this regard shall be final.
3. The name of Bidder, Bid Prices, Discount, etc. will be announced at the meeting.
6.5
Commercial Bid Rejection Criteria
1. Incomplete Price Bid
2. Price Bids that do not conform to the Tender’s price bid format
6.6
Notification of Award to the Bidder
Before the expiry of the period of validity of the proposal, the MAP_IT shall notify the
successful Bidder in writing by registered letter or by fax, that its bid has been
accepted. The Bidder shall acknowledge in writing receipt of the notification of
award and will send his acceptance to enter into agreement within seven (7) days.
6.7
Award of Contract
A contract will be awarded by MAP_IT to the responsive Bidder whose Bid conforms
to the requirements and represents the best value to the project, price and other
factors considered. Evaluations will be based on the Bids, and any additional
information requested by the MAP_IT.
Page 42 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
6.8
Signing of Contract
The signing of agreement will amount to award of contract and bidder will initiate
the execution of the work as specified in the contract/agreement. If the bidder
refuses to accept the award within one week and disinclines / or neglects the signing
the contract agreement and does not offer to sign the agreement immediately after
one week of receipt of letter of intent and does not sign the contract agreement
within a fortnight, the MAP_IT may forfeit the bid security of the bidder.
6.9
Discharge of Bid Security:
Upon the successful signing of the agreement, MAP_IT shall promptly request the
Bidder to provide performance security. On receipt of the performance security, the
bid security will be released.
6.10 Performance Security
1. Within 15 days of notification of award, the Selected Bidder shall furnish
performance security equal to 10% of bid value, valid up to 3 months after the date
of completion of the project term that includes 4 years maintenance period after ‘Go
Live’ of the project.
2. The proceeds of the performance security shall be payable to the MAP_IT as
compensation for any loss (es) resulting from the failure of the Bidder to meet out its
obligations under the Contract.
3. The performance security shall be furnished in the form of an unconditional and
irrevocable and Bank Guarantee/DD for Contract Performance of the sum equivalent
to 10% of the contract value in a form and manner acceptable to the MAP_IT which
would remain valid until such time and be renewable as may be stipulated by the
MAP_IT.
Page 43 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
7 Payment
Payment shall be made against Invoices duly certified by MAP_IT official. All taxes
deductible at source, if any, at the time of release of payments, shall be deducted at
source as per current rate while making any payment. Payment would be made as
per the following schedule: ‐
% of Total
Contract
Value
25%
Milestones
After submission of requirement gathering documents by
ASP
Approval of same by MAP_IT.
25%
Design submission and approval.
24%
Completion of UAT
10%
Go Live including security audit. **
16%
Amount would be paid for 4 years Maintenance & Support
services in 16 equal quarterly installments (would start
from the start of first months of Go Live Certificate).
**The Co-Hosting at SDC would be completed post security audit. The STQC
compliance is to be completed within first three month of operation and
maintenance phase or as per actual time required by STQC.
8 Service Level Agreement
The purpose of this Service Level Requirements (hereinafter referred to as SLR) is to
clearly define the levels of service which shall be provided by the Application Service
Provider to the MAP_IT for the duration of this contract.
8.1 Category of SLRs
This SLR document provides for minimum level of services required as per
contractual obligations based on performance indicators and measurements thereof.
The Application Service Provider shall ensure provisioning of all required services
while monitoring the performance of the same to effectively comply with the
performance levels. The services provided by the Application Service Provider shall
be reviewed by the MAP_IT that shall:
a) Regularly check performance of the Application Service Provider against this SLR.
Page 44 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
b) Discuss escalated problems, new issues and matters still outstanding for
resolution.
c) Review of statistics related to rectification of outstanding faults and agreed
changes.
d) Obtain suggestions for changes to improve the service levels.
The SLR has been logically segregated in the following categories:
i. Deployment SLR - SLR is applicable as per the scope for development, deployment.
ii. Operational SLR – SLR applicable after the acceptance of the website and the
entire support period of the project.
8.1.1 Deployment SLR
S.N.
Deployment SLR Component
Sizing of the hardware and submit to
competent authority
Baseline T
T+2
2.
Requirement Gathering and Planning
T+3
3.
Submission of requirement gathering T+ 6
and approvals
4.
Submission and approval of UAT
Plan
T+8
5.
Website Design & Development
T+ 14
6.
CMS Development
T+ 18
7.
User Acceptance Testing
T+22
1.
Page 45 of 66
Value of Penalty
Maximum 0.25% of the
total project cost
(applicable in case of
greater than 15%
deviation from
mentioned timelines
excluding reasons not
within control of
Application Service
Provider) post due
diligence and mutual
agreements amongst
nodal agency and
Application Service
Provider
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
8.
Hosting at staging server
T+24
9.
Training
T+26
10.
Security Testing by Cert‐in
empanelled Agency
T+28
11.
Website Hosting at SDC and System
Go‐Live
T+30
12.
STQC to be completed.
Within three
months of Go-Live.
8.1.2 Operational SLR
The monitoring tools for measuring the performance (below mentioned parameters) of the
application will be provided by the Application Service Provider.
Performance of the
website
Response Time of the
Dynamic web pages
Static web pages
Report generation
Database level integration (
execution of web service/
API ) for procuring data
from external database and
publishing on the district
websites
Website backup
High Performance
>=6 sec
Low Performance
>10 sec
>=3sec < 5 sec
> 6 sec
<=500records
> 500 records accep elapsed time >=20 seconds
acceptable elapsed time 10 to
15 seconds
Batch job execution to
Batch job execution to
consume <=30 minutes with consume >30 minutes with
<=50% CPU utilization on the >= 75% CPU utilization on
server
the server
Batch job execution to
consume <=40 minutes with
<=50% CPU utilization on the
server
Page 46 of 66
Batch job execution to
consume >40 minutes with
>=75% CPU utilization on
the server
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure 1
CHECK LIST
S.N.
Please Tick () compliance (Yes/No) for the following
I
The Technical & Commercial Bids are as per tender document
Ii
General Terms & Conditions will be followed
Iii
Scope of work/Terms of reference will be totally covered
Iv
Covering letter as per the format
V
General information and EMD details
Vi
Declaration that the bidder is not black listed
Vii
Declaration Letter of firm/companies/partnership deeds.
Viii
Details of Manpower
Ix
Power of Attorney
X
Project Details
Xi
Commercial bid Format
Page 47 of 66
Yes
No
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure 2
Bid Covering Letter
Date: ………………………………………
Reference No: ………………………….
From: ………………………………………. (Name of Company)
……………………………………… … (Address of Company)
Tel: …………………….
Fax……………………………
E-mail address: ……………………………………..
To
The CEO
MAP_IT
47 A, Arera Hills
State IT Center
Bhopal
Sub: Response to Tender Document No …………………….. Dated ……………………….. for Design
Development and maintenance of websites of 51 districts of MP.
Dear Sir,
We, the undersigned ……………………………….(Company Name) having read, examined and
understood in detail the Tender Document hereby submit our response to Tender
Document. We confirm that in response to the aforesaid Tender Document, we have not
submitted more than one response to Tender Document. We are submitting application for
the Design Development & Maintenance of Websites of 51 districts of GoMP.
1. We give our unconditional acceptance to the Tender Document, dated ……………….
issued by MAP_IT. In token of our acceptance to the Tender Document, the same
have been initialed by us and enclosed with the response to Tender Document.
2. We have submitted the EMD of Rs fifteen lakh be in form Demand Draft or Bank
Guarantee, issued by a Scheduled / Nationalized Bank in India, in favour of MAP IT
payable at Bhopal.
Page 48 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
3. We have submitted our response to Tender Document strictly as per Formats of this
Tender Document, without any deviations, conditions and without mentioning any
assumptions or notes in the said Formats.
4. We hereby unconditionally and irrevocably agree and accept that the decision made
by MAP_IT in respect of any matter regarding or arising out of the Tender Document
shall be binding on us. We hereby expressly waive and withdraw any deviations and
all claims in respect of this process.
5. Familiarity with Relevant Indian Laws & Regulations:
We confirm that we have studied the provisions of the relevant Indian laws and
regulations as required to enable us to submit this response to Tender Document, in
the event of our selection as Successful Bidder.
6. We are enclosing herewith our response to the Tender Document with formats duly
signed as desired by you in the Tender Document for your consideration.
7. It is confirmed that our response to the Tender Document is consistent with all the
requirements of submission as stated in the Tender Document and subsequent
communications from MAP_IT.
8. The information submitted in our response to the Tender Document is correct to the
best of our knowledge and understanding. We would be solely responsible for any
errors or omissions in our response to the Tender Document.
9. We confirm that all the terms and conditions of our Bid are valid up to ….. for
acceptance (i.e. a period of 180 days from the date of opening of tender).
Contact Person
Details of the representative to be contacted by MAP_IT are furnished as under:
Name
Designation
Company
Address
Phone Nos.
Mobile Nos.
Fax Nos.
E-mail address
: …………………………………
: …………………………………..
: …………………………………..
: …………………………………
: ……………………………….
: …………………………..
: …………………………………………..
: ……………………………..
10. We have neither made any statement nor provided any information in this Bid,
which to the best of our knowledge is materially inaccurate or misleading. Further,
all the confirmations, declarations and representations made in our Bid are true and
accurate. In case this is found to be incorrect after our selection as Successful Bidder,
we agree that the same would be treated as a Seller’s event of default.
Page 49 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Dated ….. ………………..
Thanking you,
Yours faithfully,
Name: ………………….
Designation: ……………………………
Signature of Person Authorized by the board
Page 50 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure 3
GENERAL INFORMATION AND EMD DETAILS
1
EMD Details
DD No. / BG No.
Date
Amount in Rs.
Name of the Bank
2
Name and Address of the Bidder:
3
Contacts:
4
Telephones:
5
Fax:
6
E-mail:
7
Mobile No:
8
Category of the Bidder (Whether company,
partnership firm or Proprietary concern)
9
Name
of
Telephone No
10
Year of Establishment
11
Service Tax Registration nos.
12
PF Regn No.
13
Income Tax PAN/GIR No.
14
Yearly Turnover of the Last 3 years.
15
Net Worth of last 3 years
16
List of major Clients and the size of orders
Chief
Executive
Officer
and
Executed
Signature of the Bidder
With stamp and date
Page 51 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure 4
Self-declaration for not being blacklisted/ termination by any Government Entity
(Letter on the bidder’s Letterhead)
To
The CEO,
MAP_IT, State IT Centre,
47 A, Arera Hills, Bhopal
Sub: Declaration for not being blacklisted/ termination by any Government Entity
Ref: RFP for Design Development and Maintenance of web sites of 51 Districts of M.P.
(Tender No: __________ Dated:
__/__/____)
Dear Sir,
In response to the above mentioned RFP I/We, _______________, as ________ <Designation>______
of M/s_____________, hereby declare that our Company / Firm __________is having unblemished
past record and is not declared blacklisted or ineligible to participate for bidding by any
State/Central Govt., Semi-government or PSU or terminated due to unsatisfactory
performance, breach of general or specific instructions, corrupt / fraudulent or any other
unethical business practices.
Yours Faithfully
[Authorized Signatory]
[Designation]
[Place]
[Date and Time]
[Seal & Sign]
[Business Address]
Annexure 5
Financial Information of Bidder
Page 52 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
S/No
Financial Year
(1)
Total Turnover of the firm
(2)
1
FY.2011-12
2
FY.2012-13
3
FY.2013-14
Net Worth of
Company
(3)
(4)
(3)
Place & Date:
Bidder’s signature and seal
Note:
1. Please attach audited Balance Sheets and CA Certificate to confirming the figures mentioned
in columns (2).
Sincerely,
Name: ………………
Title: ……………………….
Signature…………………….
Date: ……………………
Company: …………………
Seal……………………………
Page 53 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure 6
Details of Manpower
The expected minimum inputs for the key team members are provided below. However as per
bidder’s assessment of the scope of work, bidders may include additional team members as well as
additional inputs of the key team members, as considered necessary.
S. No
Name
1.
Team Leader
2.
Server / DBA Administrator
3.
Senior Developer
4.
UI Design Lead
5.
Graphics / Web Designer
6.
Content Writer
7.
Developer at Divisional Level –
10 during maintenance period
8.
Any additional Man Power if
any
Qualifications
For and on behalf of: ……………………………………………..
Signature:
Name: ……………………
Designation: …………………………
(Authorized Representative and Signatory)
Page 54 of 66
Experience
(Company Seal)
Remark
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure 7
Format Power of Attorney
Know all men by the present, we …………. do hereby appoint and authorize ……………. who is
presently employed with us holding the position of …………..as our attorney, to do in our
name and on our behalf, deed and things necessary in connection with or incidental to our
proposal for Design Development & Maintenance of websites of 51 districts of MP,
including signing and submission of all the documents and providing
information/responses to in all the matter in connection with our bid.
We hereby agree to ratify all deeds and things lawfully done by our said attorney pursuant
to this Power of Attorney and that all deeds and things done by our aforesaid attorney shall
always be deemed to have been done by us.
Dated this……………………….
For ………………………………..
(Signature)
(Accepted Signature)
Page 55 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure 8 (a)
PROJECT DETAILS
Website development projects (minimum ten), developed in house for the Clients, of value
more than Rs. Ten lakh each and implemented in the last three years.
Information may be submitted in the following format. Please attach separate sheet for each
project and submit work orders & satisfactory completion certificates from the clients.
S.No.
Caption
Details
1
Name of the Client
with address
2
Year
3
Project Work
4
Project Start Date
5
Project Completion Date
6
Project Cost
7
Whether the project is still operational
8
If yes to (7) who maintains the project
9
Name of
phone no.
.
Contact
person
with
Note: For additional marks as stipulated in Technical Evaluation parameters, the bidders are
required to add such number of projects.
Place:
Bidder’s signature with seal
Date:
Page 56 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure 8 (b)
PROJECT DETAILS
Experience of getting the website Audited from CERT-IN Empanelled vendors in the last three
years.
Information may be submitted in the following format. Please attach separate sheet for each
project and submit work orders & satisfactory completion certificates from the clients.
S. No.
Caption
Details
1
Name
with address
2
Year
3
Project Work
4
Project Start Date
5
Project Completion Date
6
Project Cost
7
Whether the project is still operational
8
If yes to (7) who maintains the project
9
Name
of
phone no.
10
Name & contact details of Cert-in Empanelled
vendor who has conducted the security audit.
11
CERT-In certificate details
12
Any other relevant details
of
the
Client
.
Contact
person
with
Note: For additional marks as stipulated in Technical Evaluation parameters, the bidders are
required to add such number of projects.
Place:
Date:
Bidder’s signature with seal
Page 57 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure ‐ 9:
Name of the Bidder:
Name of the Project:
Date: [insert: date of bid]
To:
The CEO,
MAP_IT ,
47 A , Arera Hills, State IT Center
Bhopal
Dear Sir,
Having examined the Tender Document, the receipt of which is hereby duly
acknowledged, we, the undersigned, offer to D esign, Development and Maintenance o f
web sites of 51 districts of Madhya Pradesh. To meet such requirements and to provide
services as set out in the tender document, we herewith submit our quotation,
summarizing our commercial proposal as under:
S.N.
1.
Particulars
Number of
district websites
Development of Website as per GIGW
guidelines
including
STQC
certification and security audit ,
training , handholding, operation and
maintenance for four years as per the
scope of work mention in the RFP
51
Rate (in
Rs.)/
District
website
Amount
(in Rs.)
Amount in words
Terms: ‐
1. The Prices mentioned above are exclusive of taxes. The actual taxes as applicable as per
the prevailing rate at the time of invoicing shall be paid extra as per actuals.
2. Price shall remain fixed for the entire contract period.
3. The price above should be inclusive of the cost impact owing to minimum required
manpower envisaged by competent authority as per the clause number 3.9.11 of the RFP.
Successful bidder would have to eventually provide such undertaking that confirms
deployment of such manpower as part of the project.
Place:
Date:
Bidder’s signature with seal
Page 58 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure 10
Website Quality Manual Document Guideline:1. Background information:
a. Scope of the website quality manual
b. About the Ministry/Department/Organization/Cells
c. Website address ,Data Centre & Hosting organization
d. Purpose of the website
e. Objectives of the website
f. Responsibility & Authority
g. List of Platform (H/W, S/W) & Web Technologies used
h. Use of Contractors/ Subcontractors
2. Policies (relevant DARPG guidelines clause):
a. Copyright policy
b. Hyper linking policy
c. Privacy policy
d. Content ownership, moderation & approval policy (COMAP)
e. Web Content review policy (CRP)
f. Content archival policy
g. Security policy
h. Website Monitoring policy
3. Responsibility and Authority (website management team):
a. Web Information Manager
b. Technical Manager (optional)
4. Plans:
a. Contingency plan in the event of defacement / natural calamity
b. Website monitoring plan
5. Organization Structure
a. Website developer
b. IT service provider
c. Content management
d. Data center / Hosting organization
e. User
f. Application Developer
6. Compliance statement
a. Guidelines for Indian Government Websites (refer web.guideline.gov.in)
b. Legal compliance
c. Security audit report
7. Miscellaneous:
a. Person responsible for updating of website quality manual
b. Declaration by Website Manager\
Page 59 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Annexure - 11
COMPLIANCE MATRIX of GIGW
Sl. No.
Guide Lines
1.Government of India Identifiers
1
2
3
Compliance
Association to Government is demonstrated by the use of
Emblem/Logo, prominently
displayed on the homepage of the website
Ownership information is displayed on homepage and on all
important entry pages
of the website.
Complete and self explanatory title of the homepage (appearing
on the top bar of the
browser) is provided.
4
Website is registered under 'gov.in' or ' nic.in' domain.
5
Website provides a prominent link to the 'National Portal' from
the Home page and
pages belonging to National Portal load in new browser window
2. Building Confidence
6
7
8
9
10
11
12
13
Website has a Copyright Policy, prominently displayed on the
homepage.
Due permission have been obtained for publishing any content
protected by copyright.
Source of all documents, whether reproduced in part or full, is
mentioned.
Website has a comprehensive Hyper Linking Policy
Clear indications are given when a link leads out to a nongovernment website.
The mechanism is in place to check the accuracy of Hyperlinked
Content.
Mechanism is in place to ensure that there are no 'broken links'
(internal as well as external) or 'Page not found' errors.
Website has comprehensive Terms and Conditions statements,
linked from all
Important pages.
14
Terms & Conditions disclaims responsibility of the content
sourced/ linked from non
Government website and clearly indicates whether information
available on the site
Page 60 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
can be used for legal purposes or not.
15
Website has a Privacy Policy linked from all the relevant pages.
All electronic commerce transactions are handled through
secure means.
3. Scope of Content : Primary Content
16
About
us
17
All information about the department, useful for the citizen and
other stakeholders,
is present in ' About Us' section and mechanism is in place to
keep the information
up to date
Schemes
18
The complete title of the Scheme is reflected.
19
The website provides a complete description of the scheme
along with the procedure
for obtaining the associated benefits.
20
Sl. No.
Services
The validity of the scheme has been mentioned.
Guide Lines
21
Self explanatory title of the services is published.
22
The website provides a complete description of the service
along with the procedure to apply for/avail the same.
Forms
23
The website provides the complete title of the form along with
the purpose it is used for
24
Language of the Form (other than English) is mentioned clearly.
Acts
25
The complete title of the Act (as written in the official
notification) is mentioned.
Documents
26
27
28
The complete title of the document is mentioned on the
website.
The language of the Document (other than English) is
mentioned clearly.
Validity of the Circular/ notification is mentioned.
Page 61 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
Circulars and Recruitment
29
The official title of the Circular /Notification is mentioned.
30
Validity of the Circular/ notification is mentioned.
Tenders and Recruitment
Mechanism in place to ensure that all Tender / Recruitment
Notices issues by the Department are published on the website.
Website provides a complete description of the Tender /
32
Recruitment notice along with the procedure to apply for the
same
Mechanism is in place to ensure that information on old /
33
irrelevant Tender / Recruitment notices is removed or moved
into the archive section
News and Press Release
31
34
News / Press releases are displayed along with the date and
these are organized as per the archival policy of the website
Contact Us
Website has a 'Contact Us' page, linked from the home page and
all relevant places in the website.
The complete contact details of important functionaries in the
36
Department are given in the 'Contact Us' section
Presence on the National Portal
35
Mechanism is in place to ensure that all the Citizen Services,
Forms, Documents and Schemes are registered with the
respective repositories of the National Portal.
Scope of Content : Secondary Content
37
38
Mechanism is in place to ensure that all outdated
announcements are removed from the website or moved to
archive
39
All Discussion Forum on the website are moderated.
40
For every related link, the complete URL of the Home
Page/concerned webpage is provided.
S.No
GUIDELINE
Scope of Content : Tertiary Content
41
Feedback is collected through online forms and mechanism is in
place to ensure timely response to feedback/queries received
through the website.
Page 62 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
42
43
44
45
46
47
The website has a readily available Help section
Complete information including title, size (playing time for
audio/video), format, usage instructions and plug-in to view the
file is provided for downloadable material including documents.
Mechanism is in place to ensure that all downloadable material
is free from virus.
Minimum content as prescribed in the guidelines is present on
the homepage.
Subsequent pages of the website have the minimum content as
prescribed in the guidelines.
Website is free from offensive / discriminatory language.
4. Quality of Content
48
49
50
51
52
53
54
Content is compiled and packaged with citizen orientation.
The Department has a Content Contribution, Moderation and
Approval Policy (CMAP) for the Websites.
Home Page and every important entry page of website displays
the last updated / reviewed date.
Department has a Content Review Policy (CRP) for the website.
All Documents / Reports have a time stamp at least on the main
page.
The Departments have a clearly laid out Content Archival Policy
(CAP) for the website.
Clear and simple language has been used throughout the
website.
55
The language is free from spelling and grammatical errors.
56
Whenever there is a change in the language of a web page it has
been clearly indicated.
57
Consistency in nomenclature is maintained across the website.
58
59
60
61
S.No
5. Design
62
All information, which is of direct importance to the citizen, is
accessible from the Homepage.
Information structure and relationship is preserved in all
presentation styles.
The meaningful reading sequence is preserved in all
presentation styles.
Documents / pages in multiple languages are updated
simultaneously.
GUIDELINE
Visual/textual identity elements highlighting the Government's
ownership of the website are prominently placed on the page.
Page 63 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
63
64
65
66
67
68
69
70
71
72
73
A consistent page layout has been maintained throughout the
website
National identity symbols like Flag, National Emblem etc., are in
a proper ratio and colour.
Hindi/ regional language fonts have been tested on popular
browsers for any inconsistency (loss of layout)
Web Pages allow resizing of text without the use of assistive
technology.
Text is readable both in electronic and print format and the
page prints correctly on an A4 size paper.
There is adequate contrast between text and background
colour.
All information is conveyed with colour is also available without
colour.
Alternate text is provided for non text elements (e.g. images).
Websites provide textual description of audio / video clips and
multimedia presentation.
Caption have been provided for all important audio content.
Web pages do not contain any content that flashes for more
than three times in a second.
74
There is a mechanism to control scrolling, blinking content.
75
There is a mechanism to control (stop, pause….) audio that
starts automatically.
76
All pages on the website have a link to the home page.
77
The positioning and terminology used for navigation items and
navigation scheme is consistent across the website.
78
There are no links to 'under construction' pages.
79
80
81
82
83
Each page is a stand alone entity in terms of ownership,
navigation and context of content.
Web pages allow the user to bypass repeated blocks of content.
Website has either a "search" box or a link to a "search" page
from every page of the website.
Website has an up to date Site Map that is linked to the Home
Page as well as to all important entry pages of the website.
If the site uses frames, each frame is properly titled.
S.No
GUIDELINE
6. Development
84
Website uses Cascading Style sheets to control layouts/styles
85
Website is readable even when sheets are switched off or not
loaded.
Page 64 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
86
87
88
89
90
Web pages are usable even when scripts, applets etc are turned
off.
Documents are provided either in HTML or other accessible
formats. Instruction / Download details for viewing these
formats are provided.
In content implemented using mark up languages, the elements
have been use according to specification.
Labels have been provided when content requires input from
the users.
Time limit for time dependent web functions can be adjusted by
the user (also refer exceptions).
91
Instructions for operating/ understanding content do not rely
solely on characteristics like shape, size, location etc.
92
All input errors are flashed in text.
93
Functionality of content is operable through keyboard.
94
Focus is not trapped in any component while navigating
through keyboard only.
95
Purpose of each link is clear to the user.
96
97
98
99
100
101
When any component receives focus it does not initiate change
in context.
Changing the setting of a component does not change the
context unless the user has been informed of the same.
Metadata for pages like title, keywords, description and
language is appropriately included.
Data tables have been provided with necessary tags / mark up.
All components receive focus in an order that preserves the
meaning / operation.
Role of all interface components can be programmatically
determined.
102
The websites have been tested on multiple browsers.
103
Websites has cleared Security Audit by certificate agency and
has a Security Policy.
S.No
GUIDELINE
7. Website Hosting
104
105
106
Websites are accessible to the intended audience in an efficient
Yes
and secure manner on 24 x 7 basis.
The hosting Service Provider possesses state-of-the art multitier security infrastructure as well as devices such as firewall Yes
and intrusion prevention system.
The hosting Service Provider has redundant server
infrastructure for high availability.
Page 65 of 66
Request For Proposal – Design Development and Maintenance of Websites of 51 districts of M.P.
The hosting service provided performs regular backup of the
web site.
The Hosting Service Provided has a Disaster Recovery (DR)
108
Centre in a geographically distance location and a well crafted
DR plan for the website.
Website Hosting Provider provides Helpdesk & Technical
109
support on 24x7x 365 basis.
All possible secure measures have been taken to prevent
110
defacement/ hacking of the website and the Department has
been contingency plan in place for situation like these.
8. Website Promotion
107
Website ranks in the first five results on major search engines
when searched with relevant keywords.
It has been ensured that all stationery of the department as well
112
as advertisements/ public messages issued by the concerned
Department prominently display the URL of the website.
9. Website Management
111
113
Department has nominated a Web Information Manager as
defined in the guidelines.
114
The websites has a website monitoring policy.
115
All policies and plans are approved by Head of Department.
Page 66 of 66
`