IT Operations Manager

Court: CAO - RIS Division
Supervisor: CIO
Job Code: NA
Exempt/Non-exempt: Exempt
Pay Grade: 47
Union Eligible: N
The Manager is a leader in the Research and Information Services (RIS) Division of the Court
Administrators Office (CAO) of the Vermont Judiciary. Located in Montpelier, this position plans,
coordinates, and supervises activities related to the support of the computer software, hardware and
networking infrastructure for the Judicial Branch. Under the general direction of the Chief Information
Officer and Director of RIS, this Manager provides supervision for a staff of five or more operations and
support specialists. Our supported environment includes virtual and physical desktops, desktop and
Judiciary applications, Intranet and Internet websites, physical servers, networking and an extensive virtual
private cloud server implementation. Management of internal and external service providers and partners is
required. Open until filled.
Manage the installation, configuration, operation and support of the Judiciary’s IT infrastructure,
including our virtual and physical desktops, laptops, printers, and scanners; desktop and server OS
environments, desktop productivity tools, and Judiciary applications; user accounts, configurations,
printing, network connectivity, and remote access; and equipment installation, maintenance, and
Lead technical team of operationsand support specialists, appropriately assigning and delegating
duties and responsibilities, ensuring high quality and effective execution, monitoring performance,
and providing administrative oversight.
Work with RIS Management Team to ensure proper alignment of Infrastructure and Support
resources and efforts with organizational objectives and needs and to ensure effective and optimal
utilization of staff.
Develop management practices to effectively log, track, route and update support calls to ensure
efficient service to the users of the Judiciary. Develop and manage Key Performance Indicators
(KPIs) that demonstrate and track levels of service provided to Judiciary users.
Oversees and ensures effective project management and deployment of critical projects.
Work with other government and non-government departments, agencies and service providers to
ensure cost-effective and efficient utilization and support of our technology infrastructure.
Develop and manage specifications, requirements, and service level agreements for technology
projects and purchases of hardware, software, maintenance, and other services from internal and
external vendors
Other related duties as assigned.
Education: Graduation from an accredited four-year college or university with a degree in technology
management, computer science, or related field; advanced degree preferred.
Experience: At least six years of professional experience directly related to the duties and responsibilities
specified herein, at least four years of which must have been in a management capacity; or an equivalent
combination of education and experience.
Additional management experience may be substituted for the Bachelor's degree on a six months per 15credit semester basis.
Demonstrated experience and measurable success with management of the support of computer
software, hardware, security and networking infrastructure on a 24/7/365 basis.
Working knowledge of current and emerging virtual and physical server, desktop, security and
networking architecture in support of a complex organization.
Ability to translate complex IT issues into workable plans and solutions.
Effective analytical, problem-solving, decision-making, time management, organizational, and
supervisory skills.
Effective communication and interpersonal skills with the ability to work with diverse constituencies
such as judicial, professional, administrative, and technical staff and to foster a cooperative work
Knowledge in development and maintenance of SharePoint and other web technologies desirable.
Experience in the deployement and management of Microsoft desktop applications, Linux and
Windows servers, and VMware Horizon delivery of virtualized and remote desktops and applications.
Knowledge of Federal and State laws and regulations in information technology and
telecommunications management.
Duties are performed in both an office and field setting. Attendance at a variety of meetings can be expected
and may occur outside of regular hours. Potential travel throughout the state and to other locations.
The annual equivalent for this position will be $70,000 but may be negotiable depending upon qualifications
and experience.
Twelve days of vacation and sick leave are earned per year.
Twelve holidays are paid per year.
Group life and medical insurance are available.
Dental coverage is effective after six months.
Long Term Disability coverage is effective after one year.
Membership in the Vermont State Employees Retirement System.
Long-term retirement investment plan available (DCP).
Submission of Applications: Candidates shall submit a complete and up-to-date Judicial
Branch Application and a resume to the following email address: [email protected]
Format E-mail subject line as follows: your name 000815 (example: Smith 000815)
An electronic version of the Application found at:
Equal Opportunity Employer