LANCASTER 2780 Coonpath Road NE P.O. Box 250 Lancaster, OH 43130 740-653-4422 1-800-282-5064 CANAL WINCHESTER 10229 Busey Road Canal Winchester, OH 43110 614-837-4351 1-800-524-0802 CIRCLEVILLE 2100 Chickasaw Drive Circleville, OH 43113 740-474-6045 1-800-206-0745 HILLSBORO 110 Danville Pike Hillsboro, OH 45133 937-393-3421 1-800-207-0020 BARNESVILLE 37801 Barnesville-Bethesda Rd. Barnesville, OH 43713 740-425-4018 1-800-468-4717 OFFICE HOURS: Monday through Friday 8 a.m. to 5 p.m. www.southcentralpower.com Jim Brown selected the 2007 Service Superstar Jim Brown, Lancaster line supervisor, was named the 2007 Service Superstar by the Power of Recognition Employee Committee. South Central Power relied heavily on Brown to test processes associated with the QualComm technology. “His work and persistence went a long way toward the Cooperative offering better customer service,” says Cathy Bitler, vice president of administration. She nominated Brown, citing the various ways his QualComm input is helping South Central Power. Consumers may have noticed the “bubble” on many Co-op vehicles. It’s QualComm satellite technology that increases the reliability of communication, improves the efficiency of outage restoration efforts and enhances employee safety. South Central Power can locate all of its vehicles that have the QualComm GPS units. By working in conjunction with Navigate, the Co-op’s online map viewing program, vehicle locations are plotted on the Navigate maps. That improves the efficiency of dispatching line crews. QualComm technology is installed on all of the line trucks, as well as vehicles used by the line supervisors, meter technicians, field engineers, energy advisors and the vegetation control and safety directors. Additionally, laptop computers were installed in the line supervisors’ trucks, line trucks and other vehicles. Brown was vital in testing QualComm’s capabilities and determining how the Cooperative could benefit from the technology. During emergencies, dispatchers and others who monitor QualComm (Continued on page 26) Keep This Number When reporting an outage, an automated outage reporting system may answer your call. It may ask for your 12-digit account number to help locate the outage site. This number is found on your monthly bill. It’s handy to write it down and keep it near the phone. Suggestions Please send your Country Living story ideas or comments to the attention of Lisa R. Hooker at South Central’s Lancaster office. Lancaster Line Supervisor Jim Brown (left) receives congratulations and a $250 gift card of his choice from Operations Superintendent Tim Malone. Country Living/March 2008—25 South Central Local Page • South Central Local Page • South Central Local Page • South Central Local Page • South Offices South Central Local Page • South Central Local Page • South Central Local Page • South Central Local Page • South Service Superstar (—continued from page 25) exchanges from the field get valuable on-the-ground information that can help with repairs. During extended outages, a mobile QualComm unit can be connected to a laptop computer loaded with territory maps. Both pieces of equipment can be taken into the field to gather information that helps restore power faster. Additionally, since the QualComm devices can be used in a helicopter, Co-op employees can fly over areas and use it to quickly report problems difficult to locate from the ground. From a different perspective, Bitler says Brown’s persistence also allows the Co-op to test QualComm and see exactly what the new program will look like on the computers. That helps determine that the data flow is correct for employees using the system in the field. The Power of Recognition program. It recognizes superior customer service provided by Coop employees to consumers, as well as fellow co-workers. A committee of South Central Power employees selected Brown. If you have an incident where an employee has gone that extra mile, we’d love to hear about it! Call or drop a note to your local South Central Power office. Or send an e-mail through our Web site at www.southcentralpower.com. Tell us the situation, the employee name(s), the date and your name and address. Additionally, South Central Power thanks the consumers who took the time to call or send a note or e-mail. We appreciate knowing our employees made a difference. While South Central Power employees appreciate the compliments we receive, both formally and informally, we also know each day presents us with opportunities to do an even better job of serving you, our member-owners. 26—Country Living/March 2008 Employees recognized by 2007 Power of Recognition program D uring 2007, the Cooperative received 144 letters and telephone calls regarding superior customer service provided by 92 employees. All five district offices were represented. The Cooperative thanks each employee for their commitment to customer service and congratulates those who were commended during the year. Donna Ackers, Canal Winchester (2) Keith Addington, Hillsboro (2) Tina Albrecht, Hillsboro Chuck Ames, Lancaster Cyndi Arledge, Lancaster Sam Armstead, Lancaster Liz Bainter, Lancaster (12) John Barath, Barnesville (3) Bob Beiter, Lancaster Dan Benner, Hillsboro Paul Blevins, Hillsboro Brad Brewer, Circleville Kevin Caro, Hillsboro Barb Carruthers, Canal Winchester Charles Chafin, Canal Winchester Tonya Coleman, Lancaster Terry Collins, Lancaster John Cone, Canal Winchester (2) Brian Cummings, Hillsboro Jared Damron, Hillsboro Clarence Davis, Lancaster Dean Dillon, Barnesville Jay Donahue, Lancaster Bruce Duck, Lancaster Emilie Dunnagan, Hillsboro Rod Evans, Lancaster Chuck Fisher, Canal Winchester Bill Foltz, Lancaster (2) Barb Forquer, Lancaster Mary Ann Fulton, Hillsboro Ed Gorza, Barnesville Brad Graham, Circleville Carl Graham, Barnesville (2) James Graf, Canal Winchester Bill Gray, Lancaster Martha Harless, Canal Winchester Jason Harlow, Barnesville Ricky Harper, Lancaster Jayson Hedges, Circleville Julie Heskett, Lancaster (4) Kim Hoffman, Canal Winchester (2) Laura Holley, Canal Winchester Lisa Hooker, Lancaster (5) Brian Huff, Hillsboro Gary Hughes, Lancaster (2) Ted Kader, Canal Winchester (4) Tom Lacey, Lancaster (2) Matt Leist, Circleville Jeff Lewis, Barnesville Tracy Lewis, Hillsboro Matt Liming, Circleville Eric Love, Lancaster Chuck Maloney, Barnesville Larry Mayo, Lancaster Chuck McAnespie, Lancaster (2) Lori McMahon, Canal Winchester Ben Messenger, Barnesville Aaron Miller, Canal Winchester Don Miller, Canal Winchester Steve Mott, Lancaster Yvonne Neuhart, Barnesville Shelly Niemann, Lancaster Chris Ortiz, Lancaster Jan Palmer, Circleville Lisa Queen, Circleville (2) Joanie Reed, Lancaster Billy Riffe, Canal Winchester (3) Al Sears, Hillsboro Kevin Seesholtz, Lancaster Terry Sheppard, Lancaster (3) Matt Shreyer, Lancaster Bobby Smith, Circleville Linda Smith, Lancaster (2) Craig Snider, Lancaster Melody Snider, Lancaster Tim Steinbrink, Canal Winchester (2) Joe Sullivan, Lancaster Rita Tate, Lancaster (2) Jamie Thimmes, Lancaster (4) Jason Thomas, Lancaster (2) Brian Tucker, Lancaster Donna Welch, Lancaster Keith Wells, Barnesville (2) Roxie White, Lancaster (2) Jason Williams, Barnesville Becky Wilmot, Lancaster (4) Dan Wolford, Circleville (2) Jeff Wood, Canal Winchester (2) Mykela Wright, Lancaster (2) Robert Wynkoop, Canal Winchester Mark Young, Lancaster Getting a tax refund ? W B hile South Central Power’s automated outage reporting system accepts either a telephone number or the outage reporting number, most consumers find it more convenient to use a phone number. That’s only possible, though, if the customer calls the outage reporting number, 1-877-OUTAGES (1-877-688-2437) and the Cooperative has an accurate phone number on record. Outage calls made to a local office may be picked up by the automated outage reporting system, but reporting by phone number works only when 1-877-OUTAGES is called. Follow the automated system’s verbal prompts to report an outage. Pressing any other keys will not report the outage or connect you to a live person. How it works. When the severity of an outage overwhelms the Coop’s telephone system, an automated system handles the overflow outage calls. Customers know they’ve entered the automated system when a male recorded voice answers. You’ll be asked if you’re calling to report blinking lights or a power outage. If the automated system matches the phone number with one in the Co-op’s customer account data base, it will ask if the site of the telephone number also is the outage location. If it is, you’ll be asked to confirm the address and if you are aware of downed wires, trees or poles. The outage then is automatically reported to South Central Power’s dispatchers. If the the automated system cannot match the telephone number, you’ll be asked to enter the 12-digit outage reporting number for the outage site. You’ll then be asked for any additional outage information. Multiple electric accounts. Customers with more than one location on South Central Power electric lines should provide a single phone number to be linked to all of the sites. The system then will prompt you to select the outage location. Please contact the Co-op with the single telephone number you selected so it can be noted. Medical conditions. If a medical condition is noted on a consumer’s record, the system acknowledges it. A medical condition, however, does not guarantee immediate power restoration. Such consumers should have a plan on how to move the affected person to safety in the event of an extended outage. Please call your local South Central Power office with a telephone number that corresponds to your home or business location. E-mail us through the Web site or note the appropriate phone number on the monthly bill stub that accompanies your payment. Periodically, the Cooperative includes a special message on the monthly electric bills of consumers who do not have phone numbers on their account. y now, many people already know if they are getting an income tax refund from Uncle Sam. If you are, consider investing in a security system from South Central Power. There are various types of wireless sensors to choose from, depending on your needs and home. Most people choose a combination of sensors to monitor for intrusion, fire and carbon monoxide. Some customers also use a sump pump sensor to detect basement flooding. All security systems installed by South Central Power are monitored 24hours-a-day. When an alarm is activated, the system alerts you, family or neighbors you designate, and the appropriate safety authorities. The components are economical and can be customized for your home or business. The low monthly monitoring fee also covers normal wear and tear of your system’s equipment. Call South Central Power and schedule a free visit. There’s no obligation. Security systems also are available to people who are not Co-op electric customers. If you know someone considering a system, please have them call us at 1-800-282-5064 ext. 6153. We’re happy to explain the options offered by South Central Power. Country Living/March 2008—27 South Central Local Page • South Central Local Page • South Central Local Page • South Central Local Page • South Correct customer telephone numbers needed South Central Local Page • South Central Local Page • South Central Local Page • South Central Local Page • South News Currents Poison Prevention Week The U.S. Consumer Product Safety Commission (CPSC) and the Poison Prevention Week Council will observe National Poison Prevention Week, March 16-22. Young children are curious. Home is a place to learn and explore. Exploring often means putting objects in their mouth, which puts them at greater risk of unintentional poisonings. For young children who are unable to read, a bottle of orange-scented household cleaner may be mistaken for orange juice or the medicine in the pill bottle looks a lot like small candies. To prevent unintentional poisoning, CPSC recommends the following safety steps: • Keep all household chemicals and medicines locked up, out of sight and out of reach. • Close child-resistant packages securely after use. • Call 911 immediately in case of poisoning, or call your local poison prevention emergency number. • When products are in use, never let young children out of your sight, even if you must take them along to answer the phone or doorbell. • Keep items in original containers with the original labels. Read the label beforehand to understand the correct use and dosage. • Do not put decorative lamps and candles that contain lamp oil where children can reach them. Lamp oil can be very toxic if ingested by young children. • Always turn the light on when giving or taking medicine. Check the dosage every time. • Avoid taking medicine in front of children. Refer to medicine as “medicine,” not “candy.” • Clean out the medicine cabinet periodically and safely dispose of unneeded and outdated medicines. Think Of It As The Gas Pedal In Your Car. Unpredictable spring weather leads some people to turn their thermostat up and down. But you know what happens to your car when you constantly speed up and slow down. You use more fuel. The same is true with your heating and cooling system thermostat. So pick a comfortable setting and forget it. You’ll be comfortable, save money and wear and tear on your equipment. 28—Country Living/March 2008 South Central Power will be closed March 21 in observance of Good Friday. Clean filters often The filter in your furnace or heat pump protects the blower, heating coils and cooling units from dirt and dust. Changing or cleaning your filters helps protect that critical equipment. Most filters should be changed every few months, so check yours periodically. The filter usually is located in a return air grille in the living space, or a main return grille near or inside the unit itself. The filter should slide out easily. If you cannot locate it, contact your heating and cooling contractor for assistance. Some inexpensive, disposable filters are made of fiberglass mounted on a cardboard frame. Other filters are washable, and are made of plastic fibers that often are blue in color. Wash these with soap and water outdoors or in the bathtub. Today, many homes have electronic air cleaners or other high-efficiency filters designed to provide a higher level of indoor air cleaning. Follow manufacturer’s cleaning guidelines. Keeping your heating system’s filter clean will help your system operate at peak efficiency.
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