2012 SUR Annual Report 10.5 X 17.5:Layout 1 8/2/13 10:39 AM Page 1 Locations 2 0 1 2 Samuel U. Rodgers Health Center Downtown Campus 825 Euclid Avenue Kansas City, MO 64124 Samuel U. Rodgers Health Center J.A. Rogers Family Dental 6400 E. 23rd Street Kansas City, MO 64129 Samuel U. Rodgers Health Center Therapeutic Intervention Center 2701 E. 31st Street Kansas City, MO 64128 Samuel U. Rodgers Health Center Clay County Family Medicine & Dental Services 800 Haines Drive Liberty, MO 64068 Samuel U. Rodgers Health Center Independence Family Dental 620 West 23rd Street Independence, MO 64055 Samuel U. Rodgers Health Center Lafayette Family Medicine, Dental & WIC Services 811-A South 13 Highway Lexington, MO 64067 Samuel U. Rodgers Health Center Sheffield Place 6604 E. 12th Street Kansas City, MO 64126 A N N U A L R E P O R T Samuel U. Rodgers Health Center Northland Family Medicine & WIC Services 4820-A North Oak Traffic Way Kansas City, MO 64118 EndlessPossibilities 2012 SUR Annual Report 10.5 X 17.5:Layout 1 8/2/13 10:41 AM Page 2 2 0 1 2 A N N U A L R E P O R T Dear Friend, Welcome It is with great pleasure that we share with you some highlights from the year 2012. It was a busy one for Samuel U. Rodgers Health Center — we were able to provide care to over 21,000 individual patients in the Kansas City area community, thanks in part to our new and enlarged building. We served patients of every age in need of medical, dental and behavioral health services. It was also a year of growth for our dental services department. Samuel U. Rodgers Health Center opened a new location adjacent to our medical practice within the Clay County Public Health Center in Liberty, Missouri. Demand for these services has been great; previously, the practice served children exclusively, but it has now expanded to include adults, as well. As you’ll see in the pages ahead, our Chronic Disease Health Care Team has grown, adding new services that they provide to this large group of patients, most of whom have multiple health issues they are coping with. Two roads diverged in a wood, and I — I took the one less traveled by, and that has made all the difference. Robert Frost Significantly, the Health Center continued on its path to become recognized as a Patient Centered Medical Home by the National Committee on Quality Assurance. SURHC is also on track to become a “Patient Centered Health Home” in the state of Missouri, which requires the same organizational infrastructure. The ultimate winner in this journey are our patients, as we focus to provide “patient centered” medical care practiced by an experienced team of health care providers. We also moved ahead with some internal organizational work such as surveying patients and employees for their feedback on our environment of care. It is SURHC’s goal to be the provider and employer of choice, and we are continuously working to create the best health care home anywhere for our patients, in addition to retaining the many quality “team members” we have on staff. I thank you for your interest and support of Samuel U. Rodgers Health Center. We have a long and proud history going back 45 years when our founder, Samuel U. Rodgers, MD, first opened a small health clinic in Kansas City’s Northeast community. We’ve stayed true to our location and his mission — to provide quality, compassionate health care to all. Last year was full of new challenges and opportunities. Thank you for continuing to grow with us, as our future journey unfolds. We can’t do it without you and I am humbled by your support and generosity. Sincerely, Hilda Fuentes Chief Executive Officer 1. 2. 2012 SUR Annual Report 10.5 X 17.5:Layout 1 8/2/13 10:41 AM Page 3 Left to Right: Mamie Hughes, Board Member Emeritus / Hilda Fuentes, SURHC CEO / Ralph Johnson, SURHC Board Chair / Harry Jonas, M.D., former SURHC Board Member / Sue Nerman, Gala Event Chair The Beginning of Possibilities at Samuel U.Rodgers Health Center Samuel U. Rodgers Health Center is more than just a place to provide quality health care. It’s the heart of the community. The Health Center first opened its doors in 1967 as Wayne Miner Health Center; the name was changed in 1988 to honor Samuel U. Rodgers, MD. The Health Center now has eight locations in Kansas City, Independence, Liberty and Lexington. It offers a full-range of medical, dental and behavioral health services for your family — from newborns to seniors. Pharmacy, lab and digital imaging services are also available at the Downtown Campus location. Why We Serve is Because of Whom We Serve It’s people who matter — our patients, men, women, children, who come to us for help. The Health Center is devoted to the principle of providing quality medical care to all people regardless of age, race, gender, income, type of insurance or place of birth. Our patients come from all over the world; some are newly arrived in the United States. Some do not speak English; that is why the Health Center provides interpretation services for 33 languages at our locations. At our Downtown Campus, we have on-site interpreters dedicated to helping facilitate the communication between patient and provider. 3. Providing Care in the Width and Breadth of Life We believe that while being sick is not a pleasant experience, going to the doctor should not make one feel worse. We are dedicated to improving our patients’ experiences at the Health Center, and focusing our efforts on becoming recognized as being “patient centered”. We want to be a medical home for each of our patients, a place where they know they will be treated with respect and dignity. One of our goals is to earn official recognition as a Patient Centered Medical Home, as defined by the National Committee for Quality Assurance (NCQA). This model of care has been called “a leading model for efficient management and delivery of quality health care services” by the Center for Medicare and Medicaid Innovation. During the past four years, the Health Center has implemented many programs to support the endeavor such as the electronic health records management system and online scheduling system, in addition to revising internal policies and procedures to improve the experience of our patients. In 2012, the Health Center moved closer to achieving recognition by developing a stronger organizational infrastructure, utilizing key staff members to help ensure a successful application to NCQA for PCMH recognition in 2013. In our commitment to promote better health for all people, the Health Center provides services in: Adult & Senior Health, Women’s Health, Children’s & Adolescents’ Health, Dental Health, Behavioral Health, Imaging, Pharmacy, WIC Services, and Laboratory Services. 4. 2012 SUR Annual Report 10.5 X 17.5:Layout 1 8/2/13 10:42 AM Page 4 Better Health • Promoting Better Health • Promoting Better Health • Promoting Better Health • Promot Our commitment to help people live healthier lives does not stop at our door. Members of our Community Outreach team go beyond the Health Center, into local neighborhoods, to work with community partners and other organizations to identify underserved populations located throughout our service area. Through these programs, we strive to educate adults and children about better practices in dental health, women’s health, preventative health and chronic disease management. We believe that patients are more than a list of symptoms — they are people who look to us for help to make their lives healthier. The Team Approach to Better Care The patient-centered medical home model is becoming more prevalent in the treatment of chronic conditions. The State of Missouri enlisted select health care providers throughout the state, as Patient Centered Health Homes for Medicaid participants with chronic illnesses. As part of the Missouri Home Health Initiative, the Health Center formed a multi-disciplinary team to oversee and develop plans of care for a specific patient population identified by Medicaid; those include patients with at least two chronic conditions such as diabetes, high blood pressure, heart disease, and need for weight loss, among others. An average of 315 patients are participants in this program. Providers within the Chronic Disease Team use a unique approach which integrates medical treatment and behavioral lifestyle changes, to promote an improved quality of life. Rather than a passive member, each patient is active in his or her health care team, taking part in determining their health goals and treatment plans. Members of the Myron Frye, Certified Fitness Trainer, leads a group of SURHC exercise class participants in a weekly “Get Fit & Heart Smart” fitness class at SURHC 5. Left to Right: Robyn McCright, Nurse Care Manager, Ellen Gary, Director of Health Education & Prevention, Sinora Shaw, Behavioral Health Consultant, Tammy Beeghley, Patient Care Coordinator. provider team include Nurse Care Manager Robyn McCright, RN, BSN; Behavioral Health Consultant Sinora Shaw, LCSW; Care Coordinator Tammy Beeghley, and Healthcare Home Director Ellen Gary, RN, BSN. The team approach helps to provide the patient with a comprehensive health plan that includes treatment, education, medication management, meal planning, and ways to cope with behavioral health concerns associated with chronic disease, such as depression, stress, anxiety and substance abuse. Healthcare Home Director Ellen Gary, RN, BSN, believes that much of the success of the program can be attributed to the integration of behavioral health into the medical setting. When a participant seems to be struggling with his or her treatment plan, the Behavioral Health Consultant talks with the patient and often identifies underlying issues which may be impeding improvement in their quality of life. Early Detection for Better Breast Health Women are the heart of the family. We want to make sure that women pay as much attention to their own health needs as they do to their family’s health. SURHC offers a full complement of women’s health services in its Women’s Health department — from PAP tests to prenatal care to breast health screenings. SURHC has had remarkable success in reaching women in need of mammograms, thanks in large part to funding which comes from Missouri’s “Show Me Healthy Women” program and the “Susan G. Komen for the Cure, Greater Kansas City”. There were a total of 1,138 mammograms performed at the Health Center in 2012 — more than any other grant-supported program in the state. Much of the credit for success of the program goes to its Breast Health Care Coordinator, Angie McGee. Part of McGee’s role is to see if the Left to Right: Angie McGee, Breast Health Care Coordinator, patient is eligible for breast screenings through one of these Claudia Rodriguez, Dawn Allan and Telester Powell, programs, and to follow up with the women to schedule all former SURHC patients and breast cancer survivors. the screening and any necessary treatment appointments. McGee’s commitment to the patients can extend further. In some cases, she has hand-carried a patient’s test To The Rescue in Clay County results to the provider where a patient was When an existing pediatric dental practice office operated by Clay referred; she has even been known to County lost its dentist, the Health Center stepped in to close the gap. Concerned that children in Liberty, Missouri would lose their low-income accompany a patient to her treatment dental clinic, the Health Center agreed to partner with the Clay County Public appointment to provide Health Center to keep the office open. On April 2nd, the renamed Samuel U. additional support. Rodgers Health Center, Clay County Family Medicine and Dental Services practice office began operations. And, for the first time since the Clay County Public Health Center began offering dental services in 1955, the practice served both children and adults. The Clay County Dental program, and dentist Kyong-A (Kay) Kong, D.D.S., were welcomed by local residents. The clinic treated 1,135 patients during the 9 months that the practice was open in 2012 — 661 children and 418 uninsured adults. This amount almost tripled the number of patients previously seen at the practice in 2011. Left to Right: Shonda Close (Dental Assistant), Dr. Kay Kong, DDS (Dentist) with a patient. Darlene Melton (Patient Representative), Dr. Kay Kong, DDS (Dentist), Natalie Reyburn (Dental Assistant) Dental Director Mike Jurkovich, DDS, said, “The Clay County Health Department has been a very valuable partner to Samuel U. Rodgers in helping bring expanded dental services to the children and uninsured, who in the past had limited access to dental treatment.” Promoting Better Health Continues on Page 7 > 6. 2012 SUR Annual Report 10.5 X 17.5:Layout 1 8/2/13 10:59 AM < Promoting Better Health omoting Better Health Continued from Page 6 • Page 5 Promoting Better Hea Health Center Highlights Workers Receive Needed Health Care Every year, the population of Lafayette County increases as migrant farm workers arrive to help in the nearby fields and orchards. These 300 to 500 men, women and their children often do not have consistent access to health care, let alone health insurance or ongoing treatment options. At the Samuel U. Rodgers Health Center, Lafayette Family Medicine, Dental and WIC Services practice office, the Migrant Farm Workers Project helps these migrant farm workers and their families. The Health Center The health of every patient is assessed in order to deliver the best quality health care works in partnership with Legal Aid of that is specific to their individual needs. Western Missouri, to identify the health care needs of the workers, making arrangements for their medical and dental care. The program provides interpretation services, transportation, and education, as well as reduced fee medical and dental services and medicines. Grand Opening Gala April 13, 2012 was a night to remember as Health Center supporters and community members celebrated in style. Hosts Dianne and Emanuel Cleaver, Mamie Hughes and Event Chair Sue Nerman welcomed 350 guests to the new facility, which opened its doors in January. The gala event, named “New Beginnings, New Dreams”, showcased the new Downtown Campus, along with a variety of food and music from around the world. The evening was capped off by the skillful performances of aerial acrobats. The Migrant Farm Workers Project runs annually from August 1 through October 31, the time when the migrant workers are in Lafayette County. A well received program with the workers, the Health Center had 120 medical and 75 dental encounters through the Migrant Farm Workers Project in 2012. The program changes lives. For this group of displaced people who must travel away from home and family for their livelihood, the Health Center offers a means to have access to health care that they would otherwise do without. Angie Coffman, Practice Manager in Lafayette, sees many of the migrant workers who come to the Health Center. Coffman described one participant, a double amputee who could not work because of his affliction, who received a set of artificial legs, thanks to the help of SURHC. This change enabled him to become a more productive member of his family. Samuel U. Rodgers Health Center, Lafayette Family Medicine, Dental & WIC Services facility located in Lexington, Missouri. 7. Back to School Event Back to school took on a fun meaning for children in the nearby neighborhoods when the Health Center hosted a day-long event filled with dancers, clowns, games, health screenings and the provision of back to school supplies. The Health Center’s Downtown Campus, in partnership with Missouri Care, Emmanuel Baptist Church, Jackson County, Missouri, Home State Health Plan, Pinnacle Career Institute, Mattie Rhodes Center and HealthCare USA, hosted a back to school event. Throughout the day, Health Center staff were on hand to provide health screenings to 475 children and 638 adults; dental screenings were provided to 300 children. A fun day for the entire family, the event featured entertainment such as Asian dancers, Casa de Fitness Kids Zumba, the Get Up and Move Clown and vendor booths that offered information on health services available throughout the area. As a bonus, each child who attended received a back pack with school supplies. Continues on Page 9 > 8. 2012 SUR Annual Report 10.5 X 17.5:Layout 1 7/30/13 11:41 PM Health Center Highlights Page 6 Continued from Page 8 Dr. Rodgers Legacy Park Efforts Awarded When SURHC moved to its new building, our previous structure was demolished. In its place is the new Dr. Samuel U. Rodgers Legacy Park, developed in memory of Dr. Rodgers to honor his vision of quality, compassionate and affordable health care for all. The park, which is open to the surrounding community, features sustainable vegetation, native grasses and a walking path 1/8 of a mile in length. Each year, foundations award funds in the form of grants to help notfor-profit organizations meet the growing need for quality health care. In recent years, the competition for grants has increased. In 2012, the Health Center was the recipient of multiple grants from local foundations; we believe that these grants were earned in part through our reputation to deliver quality, compassionate care to those who need it the most. Three of the grants that we received were: New Relations Strengthen Ties to Local Community As we look to how we can better care for our patients, we know that care extends beyond our doors. We work with community partners to help those who need help. Refugees from war-torn Somalia and Myanmar make up a significant portion of those who turn to the Health Center for care. Members of SURHC’s Community Outreach Department assess health care needs in the community. Nina Howard and Amina Mohamed met with representatives from the University of Missouri at Kansas City (UMKC) to conduct a needs assessment in the Somali community of Kansas City, to address barriers to health care. Other community partners that the Health Center worked with in 2012 were: Mattie Rhodes Center, Black Health Care Coalition, Housing Authority of Kansas City, and Charlie Parker Square. Breastfeeding Friendly The WIC Clinic at the Health Center was designated as “Breastfeeding Friendly” by the Bureau of WIC and Nutrition Services at the Missouri Department of Health & Senior Services, for the second year in a row. The designation is in recognition of local WIC providers who offer an optimal level of breastfeeding support. With the recognition, the Health Center received additional funding from the Missouri Department of Health and Human Services to support breastfeeding mothers. 9. • $185,000 from the Health Care Foundation of Greater Kansas City to help support the 9,195 pediatric patients who received care at the Health Center in 2012. SURHC sees many children living in impoverished areas of Kansas City. A few of the services provided included: more than 4,000 Well Child exams, and nearly 7,000 visits for treatments of illnesses, injuries, and vaccinations. The children who received care come from racially, culturally and ethnically diverse backgrounds, with a common thread of living in poverty. • $100,000 from the REACH Foundation, that was used to help 827 poor and uninsured patients enroll in pharmaceutical company programs, allowing them to obtain much needed prescription medications. • A portion of a 3-year, $1.5 million dollar grant from the Health Resources and Services Administration, an agency of the U.S. Department of Health and Human Services. The grant was awarded to create a collaborative practice to train nurse practitioners in caring for underserved populations in Kansas City, Missouri. Funding is shared by the Health Center, the University of Missouri - Kansas City (UMKC) Schools of Nursing, Dentistry and Pharmacy, and the Hope Family Care Center to support the expansion of existing integrated care services at the Health Center. The need is great. We believe that quality health care should be available to all. We serve low income, uninsured and underinsured individuals — those who are not able to afford the care they must have to survive. By our side, we have those who also believe in the vision of a healthier community for all. Our future presents endless possibilities to help fulfill this vision and we thank you for being a part of it! 10. 2012 SUR Annual Report 10.5 X 17.5:Layout 1 7/25/13 11:47 PM Page 7 Balance Sheet Statement Of Operations As of September 30, 2012 2012 Year Ended September 30, 2012 2011 2012 Operating Expenses FY2012 2011 Revenues FY2012 22% 52% 6% Health care services Net patient services less provisions for uncollectible accounts General and administrative Grant revenue 78% 42% Other 11. 12. 2012 SUR Annual Report 10.5 X 17.5:Layout 1 7/30/13 11:42 PM Page 8 Provided Services Donors — Supporters Foundation, Corporate & Government Contributions Answer Kansas City Bank of America Speas Foundation Black Community Fund Blue Cross Blue Shield Breast Cancer Survivors Foundation Centene Management Co. Central Bank of Kansas City City of Kansas City, Missouri Commerce Bank Community Blood Center of Greater Kansas City CVS Pharmacy Drs. Accardo, Johnson & Yasso Dunn Family Foundation EPH Infinity Management, LLC Ewing Marion Kauffman Foundation Faultless Linen Fleishman-Hillard Inc. Greater Gilgal Prayer Fellowship Greater Kansas City Chamber of Commerce Greater Kansas City Community Foundation Greater Kansas City Foreign Trade Zone, Inc. H&R Block Foundation Hallmark Corporate Foundation Health Care Foundation of Greater Kansas City Health Resources & Services Administration Hispanic Development Fund HJM Architects Home State Health Plan Isle of Capri Casino, Kansas City It's Only Natural Jackson County, Missouri Jewish Heritage Foundation KCPL Fund KH Engineering Group PA KK Charles Communications Komen for the Cure of Greater Kansas City Linscomb Foundation Lockton Companies, Inc. Mattie Rhodes Center Molina Healthcare of Missouri Northland Health Care Access Pawling Corporation Pinnacle Career Institute QC Holdings Companies REACH Healthcare Foundation Richard B. and Lynn M. Klein Foundation Fund Service Printing Sprint State of Missouri Swope Community Enterprises Swope Health Services Tension Envelope Foundation Ten-Ten Foundation The Cordish Group Truman Medical Center UMB Bank United Way of Greater Kansas City University of Kansas Hospital University Physician Associates Van Osdol & Magruder, P.C. Wally Foundation WB Family Offices YMCA of Greater Kansas City Zimmer Real Estate Services Adult & Senior Health Dental Health Pharmacy Women’s Health Behavioral Health WIC Services Children’s & Adolescents’ Health Imaging Laboratory Services Individuals A.J. Loscalzo Adele Hall Ajia Johnson Albert Walters Alexander Wilson Alfred Luke Alice Walker Amber Weekly Amy Mocker Ana Venegas Angela Coonce Angela Hobson Annie T. Primer Aracely Van Kirk Arlene Alvarez Quick Ashton Stovall Bertram Caruthers Bonnie Limbird Brenda Pelofsky Carole Kimsay Carole Whitaker Carolyn Spears Catherine Doyal Celeste Diaz Celestine Williams Charles Meredith Cheryl Kelly Cynthia Booth D.R. Sloan Daniel Purdom Daniel F. Musser David Pruitt Dawana Wade Debera Howell Debra McKenzie Deoma Dooley Derek Bauer Diana Ceja Diedre Dibal Donald Lee Dwayne Crompton Edna Williams Ellen Gary Emanuel Cleaver Eugene Strauss Euna Handy Frances Grigsby Frank Edgar Frank Schloegel Gary Starr George Barretto George Gallegos Georgina Gina Lile Ginger Williams Gresia Cabrera Hamilton Terrell Harry Jonas Helen Darby Herbert Hardwick Herbert Harrington Hilda Fuentes Horace Rodgers Ivy Simmons James Jerrells James Westbrook James M. & Mary K. Hogan Janet Stallmeyer Janice Day Jenel Brock Joe Valenciano John Dilliard John Wilson Jose Quiroz Justin Leopold Karen Meyer Karen Prewitt Katherine Moats Kathy M. Perryman Katrina Vaca Kelvin Simmons Kristen King-Spero Lam Minh Phan Larry Kleffner Laura Hockaday Lawrence Callaway Lee Stanford Leo Davis Linda Cabrera-Lee Linda Kneib Linda M. Jackson Lisa Atkins-Potts Lisa Pelofsky Lora Haun Lydia Owens Lynn Kaufman Madelyn Randle Mai T. England Manuel Solano Marcia Calvert Maria S. Ortiz Marilyn Gruitt Mark Box Marvin Lyman Marwa Kassem Mary Allen Mary King Mary Shaw Branton Mekeia Johnson Michael Miller Michelle Gines Michelle McCarty Mila Banks Minh Manuel Mona Perry Morris Hervey Nhuong Tran Norman Kahn Ossie Burris Pat Bartholome Patricia Sanchez Paula K. Hoffman Phillip Burress Phyllis A. Nelson Rachel Covington Ralph Caro Ralph Johnson Randall Ferguson Rhonda Holman Richard Hu Richard Morado Rita Blitt Robert Eisler Robert Skeffington Robert Slater Robert Theis Robert M. Farnsworth Roberta Dean Rose Bryant Ruth Ramsey Sam Mann Samuel Lombardo Sarah E. Cunningham Scott Wagner Shannon Johnston Sharon Bennett Shawana West Simon Kalish Simon J. Kalish Sue Crumpton Susan Gallagher Suzanne Allen Sylvia West Talva Hayes Tanya K. Shobe Tara Mcneills Teresa Gomez Thaddaus Lawrence Theodore Williams Thomas Mitchell Timothy Loethen Tom Wright Tracy A. White Trejo Hugo Ursula Copeland Vanessa Finley Vernon Estes Virginia & Donald Sewing W. Filmore Haith Walter Hiersteiner Wanda Jones Wendy Elliott Wilhelmina Howard Will McCarther William Miller Zachary Shubkagel "Do not go where the path may lead, go instead where there is no path and leave a trail." Ralph Waldo Emerson 2012 Board of Directors Officers Ralph C. Johnson, MS, CPA, Chair Steven Israelite, Vice Chair Joseph L. Hiersteiner, Treasurer 13. Members Joe Valenciano, Assistant Treasurer Ursula Copeland, MSW, Secretary Farah Abdi Robert L. Brooks Bradley Sanchez Houseton Charles Houseworth Mona Lea Perry Manuel Solano, M.D. Jerry F. Stolov Nhuong Tran 14.
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