SmALL BUSiNeSS NetWOrK NeWS ee fAqS

Airtime
Airtime
SMALL BUSINESS NETWORK NEWS
EE faqS
This is a selection of questions we often get from partners. If you can’t find the answer you need please
contact your Airtime Account Manager.
NEW BUSINESS CONNECT SHARER PLANS
On 12th November, EE Launched some new Connect Sharer
Plans:•
•
•
•
Standard Sharer is now £16
Unlimited Min & Text Sharer £22
Unlimited Min & Text Sharer with 2GB Data £32
Increase in the charges for the Data Sharers
They also increased their commissions on the 12 month
plans and added some new data add ons for 1GB and 2GB
of shared data.
Please note that you will no longer be able to connect the
original ‘Connect’ tariffs from 1st December.
ESCAPE TO VENICE INCENTIVE - LAST MONTH
Connect EE Small Business this quarter and win the chance
to swap the office for the stunning sights of Venice. Three
winners will enjoy a weekend retreat to the beautiful
waterways and take in the incredible culture of the Venetian
Carnival next February.
The incentive will run across three leagues, Select, NonSelect and new partners who have joined us during the
incentive period. One partner from each league with the
highest sales total will win a weekend to remember!
NEW: Small Business - Bill Analyser
available
Q:How long does an upgrade take to process?
Q:Do I need third party access on my account?
The bill analyser tool is now ready to be used. It is ideal for
customers with 5 or more devices and allows customers to
create and manage billing usage reports suited to their own
requirements. More details on this service can be found on
EE’s partner portal.
Please note that prior to registering for the service online,
users must have Bill Analyser activated on their EE account.
To undertake this, please contact our Connections Team and
we can contact BPS to get this activated.
A: Once your upgrade request ticket has been submitted
on our Partner Portal we will action within 4 hours. if it’s
five users or less we will process on the same day. If it’s
more than five we must send to the network and they will
process within 24 – 48 hours providing that the numbers
upgrading aren’t part of a shared group, have any buy out
fees or the term needs to be rolled over. If buyout fees or
roll over terms apply we will require you to provide us more
information. If connecting with a DA reference, this will
also need to be sent over to the network.
A: Yes we advise you request this at point of connection.
New Orange to EE Migration Process
EE are delighted to announce a significant improvement to
the way in which their existing Orange customers can join EE.
Orange customers can now migrate to EE in a matter of hours,
a huge improvement from the current time of this process.
You are not required to do anything different. Simply send us
the EE migration opportunities and your customers can be up
and running in hours. This new trial process excludes the need
to disband the Orange talkshare. Please let us know how you
would like us to process your upgrade and if you want to trial
the new process then please advise your port date.
Please note that the normal migration process applies and no
credit check is needed.
EE Discount Approval’s
New EE Business Apps
EE have launched a range of Business Apps for your
customers. Building on the successful launch of 4G, EE are
releasing a portfolio of handpicked business apps designed
to help businesses do more, save time and engage further
with their customers. Please contact your Airtime Account
Manager for further details.
Please note that the approved DA MUST match the
connection you are putting through. If you have to make
changes to a connection which mean it will differ from the
DA then this must be approved by the DA team. If you
connect you customer without revising the DA then EE have
the right to refuse the DA payment. Please make sure that
all DA References are clear on the Connection Template.
Terms & conditions
NEW: Wi-Fi calling exclusive on EE
Apple have announced that the new iPhones will be
compatible with Wi-Fi calling, a new service coming soon on
EE. Wi-Fi Calling makes phone calls possible in places where
there isn’t a mobile signal and doesn’t need a separate app.
Calls can be made and received through the phone’s normal
dialler, just as if you were connected to the mobile network.
The service will soon be available on a range of the latest
smartphones on 4GEE Small Business. For more details,
please visit EE’s partner portal.
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For EE’s terms and conditions please use the following
link; http://www.ee.co.uk/businessterms
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
Q:Does the customer need to do anything to
complete an upgrade on their handset?
A: For an upgrade onto EE small business from Orange,
it will complete as soon as the new SIM is placed into
the handset. For T-Mobile the customer will need to place
their new SIM into handset and text switch to 3333 for
the upgrade to complete, or they can choose for it to go
through without texting switch if they do not want SIM
delay just by asking us.
Q: What documents do we need to provide you with
when processing a credit check on EE, Orange or
T-Mobile?
A: For EE, T-Mobile and Orange we need 2 business proofs
for a limited company or 1 business, 2 personal for sole
traders.
Q:Can I appeal if a credit check is declined, if so
who can I appeal to?
A: Yes you would need to email the network. If it’s
a sole trader or partnership up to 3 connections the
email address is: [email protected] Or limited
and sole trader/partnership (over 3) you need to email:
[email protected] You need to provide the
agreement number and company name you are appealing.
Q: What’s the maximum SIM delay I can request on
upgrades for both Orange and T-Mobile?
A: There are no SIM delays on T-Mobile and EE Small
Business, however Orange and EE corporate can have up
to a 6 day SIM delay. Also if you request a 1 day SIM delay
they will always be done on the following day between 7-9
pm.
Otherwise you will not be able to manage your customer’s
account effectively.
Q:My customer is having signal issues, what
should I do?
A: The customer should first liaise with Business Customer
services to report the fault and get a diagnostics check
carried out on the handsets. EE Business Customer
Services should be able to advise your customer on their
next steps.
Q:My customer has changed their mind, can they
be disconnected?
A: Customers can only be disconnected under the 14 day
distance selling regulations.
Q:My customer’s network branded handset is
faulty, what should I do?
A: Within the first 28 days of connection the customer
(or you with the customer present) can contact Business
Customer Services to carry out a diagnostics check on
the handset. If it’s faulty then you will either be given a
fault code (Orange & EE Corporate only) and a note will
be placed on the customer’s account. You can then order
a replacement handset from us, complete the exchange
with the customer and directly with the network. Only then
can you request a Returns Authorisation (RA) for the faulty
device (Orange & EE Corporate only). T-Mobile & EE Small
Business handsets can be returned without an RA number.
If the handset goes faulty outside the 1st 28 days the
customer should contact the network themselves and the
network is responsible for exchanging the handset.
Q:Can I connect generic kit?
A: Yes. You will not get the £10 handset bonus however.
Q:I’ve decided to change my approved DA. Do I
need to let the network know?
A: Yes. You will need to speak to your Account Manager
who will be able to re-open your original DA ticket. We will
then send this off to the network for re-approval.
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
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TARIFFCOM
TARIFFCOM
SMALL BUSINESS HARDWARE
Small Business is only for companies with 1-49 employees.
SMALL BUSINESS HANDSETS ONLY - COMPANIES WITH 1 - 49 EMPLOYEES
Contract DEVICES (SME)
Colour
Operating System
TRADE PRICE
SIM PACKS
TRADE PRICE
BlackBerry Q10
EE Kestral
Black/White
BB10
£229.20
Black
Android 4.3
£111
EE Standard/Micro SIM LTE for new &
migrations
£10
EE Eagle Tablet
Black
Android 4.2.2
£192.38
HTC Desire 510
Black/White
Android 4.4.2
£119.34
EE Standard/Micro Replacement SIM
LTE for 4GEE Upgrades
£10
HTC Desire 610
Black/White
Android 4.4.2
£149
£10
HTC One Mini 2
Gold/Metal Grey
Android 4.4.2
£246.19
EE Nano Standard SIM for new &
migrations
HTC One M8
Metal Grey/Silver
Android 4.4.2
£349.26
£10
Huawei P7
Black
Android 4.4.2
£235.38
EE Nano Replacement SIM for 4GEE
Upgrades
LG G2
Black
Android 4.2
£305.50
Motorola Moto G LTE
Black
Android 4.4.2
£138.92
Nokia Lumia 625
Black
Windows Phone 8
£151
Nokia Lumia 635
Multiple Colours
Windows Phone 8.1
£104
Nokia Lumia 735
Multiple Colours
Windows Phone 8.1
£177
Nokia Lumia 830
Multiple Colours
Windows Phone 8.1
£245
Nokia Lumia 930
Black/Orange
Windows Phone 8.1
£300
Nokia Lumia 1520
Black
Windows Phone 8
£322
Samsung Galaxy Ace 3
Black/White
Android 4.0
£153
Samsung Galaxy Ace 4
Black/White
Android 4.4.2
£160
Samsung Galaxy S4 Mini
Black/White
Android 4.0
£178
Samsung Tab 4 7”
Black/White
Android 4.4.2
£203
Samsung Tab 4 10"
Black/White
Android 4.4.2
£264
Samsung Tablet S
White/Bronze
Android 4.4.4
£331
Samsung Galaxy S4
Black/White
Android 4.2
£300
Samsung Galaxy S5
Black/White/Blue
Android 4.4.2
£365
Samsung Galaxy S5 Mini
Black/White
Android 4.4.2
£261
Samsung Galaxy S5 (Cat 6)
Black/Blue/White
Android 4.4.2
£365
Samsung Galaxy S5 Alpha
Black/White
Android 4.4.2
£375
Samsung Galaxy Note 3
Black/White
Android 4.3
£418
Samsung Galaxy Note 4
Black/White/Bronze
Android 4.4.4
£456
Sony Xperia M2
Black/White
Android 4.3
£152.91
Sony Xperia Z1 Compact
Black
Android 4.3
£300.67
Sony Xperia Z2
Black/White
Android 4.4.2
£398.52
Sony Xperia Z2 Tablet
Black/White
Android 4.4.2
£407.03
Sony Xperia Z3
Black/White
Android 4.4.4
£410.33
Sony Xperia Z3 Compact
Black/White
Android 4.4.4
£313.79
iPhone 5c 8GB
Multiple colours
iOS7
£255
iPhone 5c 16GB
Multiple colours
iOS7
£375
iPhone 5c 32GB
Multiple colours
iOS7
£440
iPhone 5s 16GB
Grey,Silver/Gold
iOS7
£365
iPhone 5s 32GB
Grey,Silver/Gold
iOS7
£395
iPhone 5s 64GB
Grey,Silver/Gold
iOS7
£570
iPhone 6 16GB
Grey,Silver/Gold
iOS8
£430
iPhone 6 64GB
Grey,Silver/Gold
iOS8
£495
iPhone 6 128GB
Grey,Silver/Gold
iOS8
£560
iPhone 6 Plus 16GB
Grey,Silver/Gold
iOS8
£495
iPhone 6 Plus 64GB
Grey,Silver/Gold
iOS8
£560
iPhone 6 Plus 128GB
Grey,Silver/Gold
iOS8
£625
Please remember to
select the correct
handset!
The handsets on this page are only for
small business & will be listed in our
online store with (SME) at the end of the
online description.
The rules for using
network branded vs SIM
free handsets
SMALL BUSINESS SINGLE PLANS
If connecting a Single plan you must
use either an EE branded small business
device or a SIM free device providing they
are 4G. The IMEI and the SIM numbers
must be provided on the connection
template.
SMALL BUSINESS SHARER PLANS
You can connect any combination of
either EE branded small business devices,
T-Mobile 3G devices or SIM free kit
providing at least 1 of them is 4G.
If using SIM free handsets you must enter
the IMEI on the connection template.
The £10 handset bonus does not apply
when connecting SIM free kit.
DATA
TRADE PRICE
EE Osprey WIFI Black/White
£62
EE Buzzard 2
£73.63
EE Kite WIFI
£119.42
Huawei e3372 4G Dongle
£69
Huawei B593 v2.0
£170.30
Please ensure that you order a handset and a SIM from those listed on this page for small business connections. Please also see the T-Mobile section
for the list of T-Mobile branded handsets that can also be connected to EE Small Business.
84
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
EE SMALL BUSINESS
HANDSET RETURNS
DEVICES MUST BE RETURNED IN SAME CONDITION AS SUPPLIED WITH No more than 7 days consecutive
usage. IF DEVICE IS RETURNED WITHIN 28 DAYS OF CONNECTION PLEASE FOLLOW PROCESS BELOW, IF 28+
DAYS PLEASE CONTACT NETWORK DIRECTLY.
1
IS NETWORK AUTHORISATION REQUIRED BEFORE
PROCEEDING?
T-Mobile and EE Small Business returns do not require a network Returns Authorisation (RA) number, proceed with step 2.
2
SUBMIT RETURNS TICKET
Submit a returns request by an online ticket at partners.carphonewarehouse.com. Choose the relevant return type.
3
OUR RA (RETURNS AUTHORISATION) NUMBER
We will supply with you our RA number as a reference and a notification that a RETURN has been raised. We will also confirm
date of courier collection via the online ticketing system.
4
BOX HANDSETS
Dealer boxes up handset(s) in a secure outer carton ready for collection. Please note that the device must be returned in the
same condition as supplied, including all accesseries and memory card supplied.
5
COURIER COLLECTS & CREDIT APPLIED
Courier collects box and supplies a receipt. Once we have vetted the return we will then apply a credit to your account.
Please do not return unauthorised handsets as these will be returned to YOU and may affect
future timescales on RETURN AUTHORISATIONs
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
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Airtime
Airtime
BUSINESS APPS
BUSINESS APPS
EE have launched a portfolio of handpicked business apps helping Small Businesses do more, save time and
engage with their customers.
DESCrIPTION
All your familiar Microsoft
Office apps, wherever and
whenever you need them
Productivity, day to day
admin
Keep on top of finances
& HMRC RTI Payroll
compliance
Website design,
management & hosting
Engage with customers,
Drive revenue and
market awareness
Online Data Backup
providing a safety net
for peace of mind
Business continuity,
Compliance, assurance
of data
Customer service and
support ticket system
Expense management
tool taking the hassle
out of expenses
B2B credit checking
service
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BUSINESS BENEFITS
Manage finances and payroll,
and get extra value too with
the Sage One Accounts &
Payroll bundle from EE
Legal document builder
and helpline
Compliance, contract
management, peace of
mind
Compliance, engage
with customers, improve
customer experience
Keep on top of finances,
productivity, time saving
Reduce credit risk and
improve Finance & debt
management
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
EE have handpicked the essential cloud-based apps and software that can help you do more, save time and
engage with customers anywhere, whether you’re in the office or on the move using superfast 4G from EE.
0844 875 0000 or visit: partners.carphonewarehouse.com
Business apps
Contract length
Cost per License
Office 365
12 months fixed
£8.40
Sage One Accounts + Payroll 5
1 month
£10
Moonfruit
1 month
£6.67
Mozy Pro
1 month
£7.00
Legal Manager
1 month
£20
£39
Zendesk
1 month
Receipt Bank
1 month
£6
Credit HQ
1 month
£30
Q:Am I tied into a contract?
Q:Can I have multiple users on one account?
A: Most applications can be cancelled by giving 30 days’
A: Yes, you can add as many users to an account as you
Q:How is it billed?
Q: Where will I get my bill for the Apps?
A: Billing is provided through the Business Apps platform,
A: Your monthly bill is available on the EE web site within
notice. Only exception is Office 365 which is minimum of
1 year contract.
which bills the customer per month. Customers can view
their bill online through their normal Business Apps portal
login.
Q: Where can I get support on Apps?
like. You will need to have an application licence for a user
to access each Application.
Business Apps, under “My Account”.
Q:Can I change which employees have licences?
A: Yes, most applications allow for Licences to be assigned
that are accessible within the Business Apps area on the
web site
to different users to allow for change in employee roles,
leavers and new joiners to your business, giving you
flexibility on use. Licence management can be accessed
under “My Account”.
Q:Can I buy Apps without being a mobile or
broadband customer?
Q:How long will my data be held for, if I leave the
service?
A: Yes, you do not need to be an EE customer to purchase
A: Data will be held for 60 days.
A: There is a help line, email, live chat or “how to” guides
Apps
Q:Can I reduce or increase the amount of licences
I subscribe to, from month to month or seasonally?
Q:Can I connect generic kit?
A: Yes. You will not get the £10 handset bonus however.
Q: What happens if I don’t like the Apps or service?
Q:I grow and reduce my workforce to meet the
needs of my customers. Can I flex my application
licencing to match?
A: Most applications can be cancelled by giving 30 days’
A: Yes, you can manage the increase or reduction of
A: Yes
notice. Only exception is Office 365 which is minimum of
1 year contract.
licences, apart from Office 365, under “My Account”.
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
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Airtime
Airtime
NETWORK NEED TO KNOW BASICS
SMALL BUSINESS SINGLE PLANS
Small Business is only for companies with 1-49 employees. International rates and countries, plus all out of bundle
charges are available on the EE website.
SMALL
1-49
BUSINESS
MEDIUM / 50+
CORPORATE
THESE TARIFFS ARE ONLY FOR
COMPANIES WITH 49 OR LESS
EMPLOYEES.
SINGLE 4GEE PLANS - 12 & 24 months
4GEE PLANS
Line Rental
EX VAT
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
Contract
length
INCLUSIVE
Minutes & TEXTS
Inclusive
Data
CODE
Business Unlimited 1GB
£45
£230
£60.75
12
Unlimited
1GB
XBPPS1201
Business Unlimited 3GB
£50
£260
£67.50
12
Unlimited
3GB
XBPPS1202
Business 250
£12.50
£111
£39.38
24
250
250MB
XBPPS1401
Business 500
£17
£159
£53.55
24
500
500MB
XBPPS1402
Business 1000
£25
£262
£78.75
24
1000
1GB
XBPPS1403
Business 1GB
£30
£319
£94.90
24
Unlimited
1GB
XBPPS1404
Business 3GB
£35
£382
£110.25
24
Unlimited
3GB
XBPPS1405
THESE TARIFFS ARE ONLY FOR
COMPANIES WITH 50 OR MORE
EMPLOYEES.
PLEASE NOTE ONCE YOUR CUSTOMER HAS BEEN REGISTERED BY EE AS EITHER A
SMALL BUSINESS OR CORPORATE CUSTOMER THIS CANNOT BE CHANGED.
All of these Plans pay 15% Revenue Share from month 3. Total commission includes a £10 handset bonus for EE branded kit.
SINGLE 4GEE EXTRA PLANS - 24 months
HOW TO DETERMINE THE connection TYPE
Current NETWORK
EE Small BUSINESS
EE corporate
O2 TO ee
New
New
Orange TO ee
Upgrade
Upgrade
T-Mobile TO ee
Upgrade
New
Vodafone TO ee
New
New
PLEASE CHECK THE Upgrade ELIGIBILITY RULES IN THE Upgrade SECTION.
•
Customers that have 91 days or more remaining on their contract can only be
upgraded by their current partner. If the customer is not yours then this will be
rejected at point of connection.
ELIGIBILITY
•
When upgrading your customer onto EE you get 90 day eligibility.
EE Term FEES
lf you are upgraded early from T-Mobile or Orange then there will be a term roll over involved. Please ensure that the
terms have been quoted on the connection ticket as we need to confirm these with EE before the upgrade can take
place.
USEFUL NETWORK
CONTACTS
EE SMALL BUSINESS
88
EE CORPORATE
BUSINESS REG - [email protected]
BUSINESS RA NUMBER - 0800 0794010 opt 2
CORPORATE CUSTOMER SERVICES - 07973 100158
SMALL BUSINESS REG - [email protected]
50+ CUSTOMER SERVICES - 07973 100158
SMALL BUSINESS CUSTOMER SERVICES - 08454 122222
UPGRADE CHECKS - 426 from the handset
SMALL BUSINESS CUSTOMER SERVICES - 150 from the
handset
28 DAY EXCHANGES - 0800 0790165
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
Line Rental
EX VAT
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
Contract
Length
INCLUSIVE
Minutes &
texts
Inclusive
Data
CODE
Business Extra Unlimited 5GB
£55
£290
£74.25
12
Unlimited
5GB
XBPPE1201
Business Extra Unlimited 5GB
£40
£436
£126
24
Unlimited
5GB
XBPPE1401
Business Extra Unlimited 10GB
£45
£498
£141.75
24
Unlimited
10GB
XBPPE1402
Business Extra Unlimited 20GB
£50
£560
£157.50
24
Unlimited
20GB
XBPPE1403
Business Extra Unlimited 36GB
£60
£684
£189
24
Unlimited
36GB
XBPPE1404
All of these superfast Plans pay 15% Revenue Share from month 3. Total commission includes a £10 handset bonus for EE
branded kit.
90 DAYS
UPGRADE
4GEE PLANS SUPERFAST
0844 875 0000 or visit: partners.carphonewarehouse.com
USEFUL INFORMATION:
4GEE PLANS are for use on the 4G network.
4GEE EXTRA PLANS are for use on the double speed 4G network. Plans from £40 all include 180
minutes for international or roaming in Europe and USA.
included Countries (roaming & IDD):
Extra 4G speed & IDD minutes shared.
From £40 get three hours of inclusive call for use when • Europe (Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus,
in Europe or USA, or to call those destination when in Czech Republic, Denmark, Estonia, Faroe Islands, Finland,
the UK.
France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland,
Isle of Man, Italy, Jersey, Liechtenstein, Luxembourg, Malta,
Monaco, Netherlands, Norway, Poland, Portugal, San Marino,
WHAT’S INCLUDED WITH ALL SINGLE PLANS:
Slovakia, Slovenia, Spain, Sweden, Switzerland)
• Inclusive Wi-fi on underground2
• USA
• Tethering
• Itemised Online Billing
Note: for roaming Latvia and Lithuania are included plus other
• Next day warranty replacement
overseas dependencies: Azores, Canary Islands, French Guiana,
• Free Voicemail
Guadeloupe, Martinique, Reunion Islands, Saint Martin and
• UK Based Business Customer Service, 2 for 1
Saint Barthelemy, Vatican City.
cinema tickets every Wednesday2
• Conference Calling
2
•
•
Separate terms apply
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
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Airtime
Airtime
USEFUL
REQUESTING A
DISCOUNT
INFORMATION
EXISTING HANDSET IMEI
EE Business Self Certification
PLEASE NOTE: you must record the
customer’s existing IMEI on the connection
template when processing a connection.
If you have a customer that is self employed or a sole trader in
the UK that wishes to register as a small business customer with
EE then please download the Business Self Certification form
from our partner portal.
Proofs
These can be found on the partner portal in the
knowledge section
EE COVERAGE CHECKER
Remember to check if your customers are
covered by superfast 4G at www.ee.co.uk/
coverage-checker. Search by postcode or
place and compare areas.
THIRD PARTY AUTHORISATION
Due to EE's privacy policy, the only person authorised to access
their account(s) to check or change their details is the account
holder, or people whom the account holder has nominated to
act on their behalf.
Account holders can nominate others to access information
and make changes to their account by completing a Third Party
Access Authority form which is available on our portal.
EE CONNECTED
WHAT IS TOTAL REVENUE SHARE?
This means the amount of revenue share
(based on line rental) you will receive over the
full contract term.
PAPER BILLS & DIRECT DEBIT
EE charges for paper bills and non Direct
Debit payments. Please ensure that your
customers are aware of the following:
•
•
90
The first bill will be paper however after
that all bills will be online bill, unless
they request a paper bill (chargeable at
£1.25 ex vat per month.)
That they should pay by Direct Debit
to avoid any additional costs. If they
choose to pay via another payment
method, they will incur a £2.92 ex vat
charge each month.
The latest version of the EE Connected app for iPad and iPad
mini is available to download online.
Content and features:
• Clone Phone: all the details including price plans, feature
comparison and FAQs
• Mobile Broadband plans: more data, new plans
• In-app updates: receive system notifications as soon as
there's something new from EE - simply open the app and
refresh the content
How to download:
1. From your iPad, go to the link http://connected.oppolis.
com/installreader/connected/ You'll be taken to Connected
download page where you can replace your existing app (or
download it for the first time)
2. Open the new app and download the new content.
If you don't use an iPad or iPad mini, most of the app content
is also available within an interactive PDF, formatted for easy
viewing on tablets or laptops, also available on our portal.
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
1
DISCOUNT AUTHORISATION (DA) CRITERIA
DA requests will be accepted on EE Corporate and Small
Business only based on these guidelines:
•
•
•
•
Discounts can be applied in conjunction with other
promotional offers and will be assessed in line with
the promotions being applied. Ensure if a promotion is
being used this is stated clearly on the request.
Discounts for under 5 connections will not be
considered unless they are being added to the
existing base and those additions bring the account
to greater than 10.
2
•
No single subscriber plan connection discounts will
be considered that are under 10 connections.
Discounts will be considered for sharers with 5-10
connections with an ARPU (average revenue per unit)
of £25 on new and £30 on upgrades.
Current spend needs to be backed up by either the
existing phone SIMs or a Tariffcom report.
Please note that EE no longer discounts Orange and
T-Mobile connections.
SUBMIT ONLINE REQUEST
Login to the Partner Portal and submit a Discount Request ticket. We’ll then pass onto EE for them to make a
decision. If this does not pass, then we will require your customer’s bills to send off to Tariffcom for analysis. Please
note that may take 5 days. Once the analysis has been received from Tariffcom then we submit the request back to EE
for sign off.
3
ON Connection
Please reference the discount approval code when submitting the upgrades or new connections - the discount is not
automatically applied unless referenced. In rare circumstances where additional commission is approved, this will be
automatically claimed by us unless otherwise stated.
THE DA REFERENCE MUST BE QUOTED ON YOUR Connection TEMPLATE
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
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HOW TO
COMPLETE THE
Connection
HOW TO
CONNECT
1
TEMPLATE
GATHER CUSTOMER INFORMATION
1
You will need all the customer information to complete the mandatory fields on the credit vet/connection ticket.
Log into the Partner Portal, click on Connect and submit an credit check and connection ticket.
Enable Macros to complete the form
Please note that you need to enable macros to complete the form, see fig 1 opposite. The master file is located within
the Knowledge centre on the Partner Portal .
SUBMIT CREDIT CHECK/Connection TICKET
including 3rd party access request
2
Within the portal submit a new EE credit check and connection ticket using the customer information and
remembering to upload the connection template with the ticket details. THIRD PARTY ACCESS: include a 3rd
party access request form with your connection request ticket which gives you Dealer Authority to make an
amendment to an existing account. Both the connection template and 3rd party access forms can be found on the
portal.
3
COMPLETE Connection
TEMPLATE
Once you have all your customer details you will need to complete the EE Excel connections template for each user.
This is where you will need your tariff product codes (published in this guide within the tariff tables) and handset IMEI
and SIM numbers for old and new devices. See pages 68-69 for a detailed guide to completing this spreadsheet.
COMPLETE THE COMPLIANCE TAB
The first tab must be filled out with your dealer code and verification that the customer has signed a contract - see fig 2.
3
NETWORK SELECTION
Go to the connection/upgrade tab and select the network you need from the drop down list. See fig 3.
4
CODE & DESCRIPTION
Ensure the tariff code and tariff name are correct on the template, codes are now listed alongside EE products in the
tables within this guide. See fig 4.
4
CONFIRMATION OF OUTCOME
Credit checks and connections may take up to 2 hours to be checked and processed by our support team. Please
note you will be asked to authorise the processing of the connection once the credit check is approved. EE may
take up to 48 hours to complete Ports and New Connections. Your ticket status will be updated and you will be
notified by email.
92
2
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
5
INCLUDE THE THIRD PARTY ACCESS FORM
When you submit the completed connection template don’t forget to attach the third party access form - this allows you
to manage your customer through Business Customer Services; 08454 122 222.
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
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SMALL BUSINESS Connection
Template EXAMPLES
SMALL BUSINESS ‘Connect’ PLANS
FIG 2: COMPLIANCE TAB
FIG 1: ENABLE MACROS
NEW EE small business ‘connect’ plans
Step 1
Choose at least one 24 month plan - add different combinations to be included in the Business
Connect Group
1. Open the attachment 2. When the message across
appears in yellow , select ‘enable content’
1. You will be asked to confirm that the customer has signed the
relevant contract and that you’ve see the correct proofs.
2. You will then need to enter your contact details and dealer
connector code.
FIG 3: NETWORK SELECTION
Voice, Texts and Data
•
£32 Sharers 24 Month Contract Include Unlimited Calls & Texts, 2GB Individual Data Allowance, 180 Europe and USA Individual Minutes
•
£16 Sharers 24 Month Contract Include Unlimited Colleague & Landline Calls
•
£10 Sharers 30 Days – No Allowance
Data
•
•
•
£15 Sharer 24 Months Includes 4Gb of individual Data
£4 Sharer 24 months – No Allowance
£8 Sharer 30 days – No Allowance
*Out Of Bundle Charges will apply to all calls, texts and data unless an allowance is added in the next steps.
Step 2
1. Skip the credit check tab as you’ve entered this information onto your support ticket already. Go straight to the connection/
upgrade tab.
2. Please select the network you wish to connect your customer to from the drop down selection. The form will come up with a
validation check to determine if your customer is EE small business or EE corporate.
FIG 4: Connection/Upgrade DETAIL
Choose the Shared Minutes and Texts – These can also be used for International calls to Europe and USA
IDD Applicable Countries:Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar,
Greece, Hungary, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San
Marino, Slovak Republic, Spain, Sweden, Switzerland, Vatican City, Guernsey, Republic of Ireland, Isle of Man, Jersey,
Canada, USA and US Virgin Islands.
Business Zones – Australia, Canada, China, Israel, New Zealand, Pakistan and Turkey
Step 3
Choose the Shared Data
Please note that there are no Data Alerts so customers will roll into their Out Of Bundle Allowance – Out Of Bundle
1.6p/MB.
Step 4
1. Once you have selected your network the full connection data fields will appear for you to complete. You will need your customer
details including tariff product codes and IMEIs and SIM numbers for old and new handsets.
FIG 5: THIRD PARTY ACCESS FORM
1. This form is located in the same area of the knowledge centre as the
connection template. Download it and complete by hand.
2. This is where you provide your customer authorisation to the required level
of access you will be granted on their account to make changes on their behalf
directly with the network.
Choose the Shared Roaming Minutes and Texts
existing SHARERS ON SMALL BUSINESS PLANS:
PLEASE NOTE: that when quoting for small business share plans you will need sharers for each user plus the minute
bundle, so for an account of 10 you will need 10 sharers and 1 minute bundle. Small Business is only for 1-49
employees. IF CONNECTING THE £32 SHARER then no additional minutes are required unless you require additional
IDD minutes.
WE STRONGLY ADVISE YOU TO REQUEST 3RD PARTY ACCESS
AT POINT OF Connection
94
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
95
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Business ‘Connect’ Sample Deals
SMALL BUSINESS ‘Connect’ PLANS
Small Business is only for companies with 1-49 employees. International rates and countries, plus all out of bundle
charges are available on the EE website. These sharers can be mixed.
SHArer Connect voice ONLY PLANS - 1 - 24 months
SHARED PLANS
Line Rental
EX VAT
contract
length
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
Sharer Connect Voice
£16
24 mth
£140
£50.40
Sharer Connect Voice Unlimited
£22
24 mth
£205
£69.30
Unlimited
Unlimited
Sharer Connect Voice Unltd + 2GB
£32
24 mth
£320
£100.80
Unlimited
Unlimited
Sharer Connect Voice Sim
£10
1 mth
£25
£31.50
The below deals show how you can come to the best conclusion for selecting shared add-ons based on a
company’s employee size and data requirements. All the deals are job specific, giving you the most realistic
example of how you can recommend a plan, tailored to the commpany’s requirements.
Sample 1) J.C Reece Architects
Inclusive
Data
Code
Employees: 9 + 3 (3x Partners, 1x PA, 3x Junior Architects, 2x Finance + 3x Sub-Contractors)
XBPLISH9
XBPLISH10
2GB
employees
3 x Partners
1x PA
3x Junior Architects & 2x
Finance
3x SubContrators
Plan
Handset and data SIM each
Handset & Basic
Plan
Basic handset & Data rich tablet plan (for
architects only)
Voice and Data 30 Day
SIMO
Cost
3x £32 Users & 3x £15 Data
1x £16 User
5x £16 Users & 3x £15 Data
3x £10 and 3x £5 SIMO
£141
£16
£125
£54
XBPLISH11
XBPLISH5
SHARER Connect data ONLY PLANS - 1 - 24 months
TOTAL REV SHARE
OVER CONTRACT
Inclusive
Data
Code
Cost Per Month
4GB
XBPLISH8
Total Cost Per Month
SHARED PLANS
Line Rental EX VAT
contract length
Total
Commission
Sharer Connect Data 4GB
£15
24 mth
£140
£47.25
Sharer Connect Data
£4
24 mth
£45
£12.60
XBPLISH13
Sharer Extra Data Sim
£8
1 mth
£15
£25.20
XBPLISH12
£336
All of these Shared Plans pay 15% Revenue Share from month 3. Total commission includes £10 handset bonus for EE
branded kit. The £16 Sharer Connect Voice includes colleague to colleague and landline minutes. The £32 Sharer includes
unlimited minutes and texts, 180 IDD minutes and 2GB of data per user.
Recommended Shared Add-Ons
3000 UK Minutes & Texts including IDD Minutes & Texts to Europe and USA
4GEE connect SHARED MINS AND TEXTS - 24 months
16GB UK Data
Total Cost Including Add-ons = £584 per month
4GEE connect SHARED MINUTES
& TEXTS PLANS
Line Rental EX VAT
Total Commission
TOTAL REV SHARE
OVER CONTRACT
INCLUSIVE MINUTES
INCLUSIVE
TEXTS
Code
500 Mins & 500 Texts
£20
£227
£63
500 mins
500 txts
YEUS500A
1000 Mins & 1000 Texts
£40
£454
£126
1,000 mins
1,000 txts
YEUS1000A
1500 Mins & 1500 Texts
£60
£706
£189
1,500 mins
1,500 txts
YEUS1500A
2000 Mins & 2000 Texts
£80
£958
£252
2,000 mins
2,000 txts
YEUS2000A
3000 Mins & 3000 Texts
£120
£1,412
£378
3,000 mins
3,000 txts
YEUS3000A
5000 Mins & 5000 Texts
£200
£2,320
£630
5,000 mins
5,000 txts
YEUS5000A
7000 Mins & 7000 Texts
£280
£3,278
£882
7,000 mins
7,000 txts
YEUS7000A
10000 Mins & 10000 Texts
£400
£4,740
£1,260
10,000 mins
10,000 txts
YEUS10KA
All of these Shared Plans pay 15% Revenue Share from month 3. Includes EU and USA calls
connect SHARED MINS AND TEXTS inc Business zones - 1 month
4GEE connect SHARED MINUTES &
TEXTS PLANS inc business zones
Line Rental EX VAT
Total Commission
TOTAL REV SHARE
OVER CONTRACT
INCLUSIVE MINUTES
INCLUSIVE
TEXTS
Code
500 Mins & 500 Texts
£30
£68
£94.50
500 mins
500 txts
YBSZ500A
1000 Mins & 1000 Texts
£60
£136
£189
1,000 mins
1,000 txts
YBSZ1000A
1500 Mins & 1500 Texts
£90
£204
£283.50
1,500 mins
1,500 txts
YBSZ1500A
2000 Mins & 2000 Texts
£120
£272
£378
2,000 mins
2,000 txts
YBSZ2000A
3000 Mins & 3000 Texts
£180
£418
£567
3,000 mins
3,000 txts
YBSZ3000A
5000 Mins & 5000 Texts
£300
£705
£945
5,000 mins
5,000 txts
YBSZ5000A
7000 Mins & 7000 Texts
£420
£992
£1323
7,000 mins
7,000 txts
YBSZ7000A
10000 Mins & 10000 Texts
£600
£1410
£1890
10,000 mins
10,000 txts
YBSZ10KA
Sample 2) BOB’s Builders Merchants
Employees: 9 (1x Director, 4x Office Workers, 2x Area Managers, 2x Delivery Drivers)
2x area managers
2x delivery
drivers
Handset & 2 Data SIMS
2 Data SIMS
4x £16 User
2x £16 Users & 2x £4 Data SIMS
2x £4 Data SIMS
£64
£40
£4
employees
1x director
4x office
workers
Plan
Smartphone
Basic Handset
Cost
1x £32 User
Cost Per Month
£32
Total Cost Per Month
£140
Recommended Shared Add-Ons
2000 UK Minutes & Texts including IDD Minutes & Texts to Europe and USA
4GB UK Data
250 Minutes + 50 Texts of Roaming for 30 Days
All of these Shared Plans pay 15% Revenue Share from month 3. Includes EU and USA calls plus Business Zones
Total Cost After Add-ons = £287 per month
*If you are only connecting two minute bundles, then you will only be paid commissions for the highest bundle of minutes.
96
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
97
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Data, Roaming and supersecure
Small Business is only for companies with 1-49 employees. International rates and countries, plus all out of bundle
charges are available on the EE website.
Business Connect data bundles - 24 months
Small Business is only for companies with 1-49 employees. International rates and countries, plus all out of bundle
charges are available on the EE website.
SIM ONLY PLANS New & Upgrade - 1, 12 & 24 months
SIM ONLY PLANS
Line Rental
EX VAT
Contract
length
Commission
TOTAL REV SHARE
OVER CONTRACT
Inclusive
Data
Inclusive
minutes
Inclusive
texts
Code
4GEE AND 250MB DATA £7.50
£7.50
12 mths
£10
£22.50
250MB
250
250
XBPLS1275
business connect data bundles
Line Rental EX VAT
Total Commission
TOTAL REV SHARE OVER
CONTRACT
Inclusive
Data
Code
4GEE and 1GB data extra
£8.00
£70
£25.20
1GB
YBSHD1GB
4GEE and 2GB data extra
£16.00
£150
£50.40
2GB
YBSHD2GB
4GEE and 500MB data £10
£10
1 mth
£0
£2.50
500MB
500
500
XBPLS3010
4GEE and 4GB data extra
£32
£305
£100.80
4GB
YBSHD4GB
4GEE and 750MB data £12.50
£12.50
12 mths
£15
£37.50
750MB
1000
1000
XBPLS1212
4GEE and 8GB data extra
£64
£615
£201.60
8GB
YBSHD8GB
4GEE and 750MB data £15
£15.00
1 mth
£0
£3.75
750MB
1000
1000
XBPLS3015
XBPLS1217
4GEE and 16GB data extra
£128
£1,230
£403.20
16GB
YBSHD16GB
4GEE and 1GB data £17.50
£17.50
12 mths
£25
£52.50
1GB
Unlimited
Unlimited
4GEE and 24GB data extra
£192
£1,845
£604.80
24GB
YBSHD24GB
4GEE and 1GB data £20
£20
1 mth
£0
£5
1GB
Unlimited
Unlimited
XBPLS3020
4GEE and 32GB data extra
£256
£2,460
£806.40
32GB
YBSHD32GB
4GEE extra and 2GB data £22.50
£22.50
12 mths
£35
£67.50
2GB
Unlimited
Unlimited
XBPLS1222
4GEE and 48GB data extra
£384
£3,690
£1,209.60
48GB
YBSHD48GB
4GEE extra and 6GB data £27.50
£27.50
12 mths
£45
£82.50
6GB
Unlimited
Unlimited
XBPLS1227
4GEE and 64GB data extra
£512
£4,920
£1,612.80
64GB
YBSHD64GB
4GEE extra and 6GB data £22.50
£22.50
24 mths
£120
£135
6GB
Unlimited
Unlimited
XBPLS2422
4GEE extra and 16GB data £37.50
£37.50
12 mths
£65
£112.50
16GB
Unlimited
Unlimited
XBPLS1237
4GEE extra and 36GB data £40
£40
24 mths
£230
£240
36GB
Unlimited
Unlimited
XBPLS2440
All of these Shared Plans pay 15% Revenue Share from month 3. Please remember to submit a DA (discount approval request)
for payment if you connect directly with the network. If you connect through us we will raise DA on your behalf. Please note that
these plans do not include data alerts therfore out of bundle charges will apply if allowance is used.
connect SHARED Roaming MINS AND TEXTS
connect shared roaming mins
and texts
Line Rental EX VAT
Contract
Length
Total Commission
TOTAL REV SHARE
OVER CONTRACT
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
Code
100 Mins & 20 Texts
£14
1 mth
£31.40
£44.10
100 mins
20 txts
YBEU100A
250 Mins & 50 Texts
£35
1 mth
£81
£110.25
250 mins
50 txts
YBEU250A
500 Mins & 100 Texts
£70
1 mth
£162
£220.50
500 mins
100 txts
YBEU500A
1000 Mins & 200 Texts
£140
1 mth
£334
£441
1,000 mins
200 txts
YBEU1000A
2000 Mins & 400 Texts
£280
1 mth
£688
£882
2,000 mins
400 txts
YBEU2000A
connect shared roaming mins
and texts inc business zones
Line Rental EX VAT
Contract
Length
Total Commission
TOTAL REV SHARE
OVER CONTRACT
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
Code
100 Mins & 20 Texts
£49
1 mth
£117.40
£154.35
100 mins
20 txts
YBBZ100A
250 Mins & 50 Texts
£122
1 mth
£292.20
£384.30
250 mins
50 txts
YBBZ250A
500 Mins & 100 Texts
£245
1 mth
£587
£771.75
500 mins
100 txts
YBBZ500A
1000 Mins & 200 Texts
£490
1 mth
£1174
£1543.50
1,000 mins
200 txts
YBBZ1000A
2000 Mins & 400 Texts
£980
1 mth
£2348
£3087
2,000 mins
400 txts
YBBZ2000A
Mobile iron
TOTAL REV SHARE OVER
CONTRACT
Code
£0.00
£9.45
YEMOBI1L
£0.00
£47.25
YEMOBI5L
Contract Length
Total Commission
Mobile Iron (1 License)
£3
12
Mobile Iron (5 License)
£15
12
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
THE DETAILS:
Calls received when a customer is abroad in Europe are included within the £1.67 charge, and this charge still applies even
if a customer does not make a call or send a text that day. Calls and texts to both landlines and mobiles included. Calls and
even texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren’t included.
Included Countries
Europe (Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France,
Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania,
Luxembourg, Madeira, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia,
Spain, Sweden, Switzerland, Vatican City). Note: Also includes overseas dependencies: Azores, French Guiana, Guadeloupe,
Martinique, Reunion Islands For EE/TM: includes Saint Martin and Saint Barthelemy.
HOW TO GET IT?
Customers can sign up in the UK or once abroad by replying to welcome SMS. Sign up can be done in My EE by text,
online or by calling Customers Services.
Text EUDAY to 2088 (Orange)
Text EUDAY to 441 (EE)
Text EUDAYTM to 441 (T-Mobile)
All of these Shared Plans pay 15% Revenue Share from month 3. Includes EU and USA calls plus Business Zones
Line Rental EX VAT
WHAT IS IT?
EE are introducing a new roaming add-on called ‘Euro Talk & Text Unlimited’. For 1.67 per day customers can get
Unlimited Minutes & Texts in Europe. The change only applies for the days customers use their phone to make calls, receive
calls or send texts. Once opted in, the add-on automatically works each and every time a customer travels abroad in the EU.
Available on:
• EE - All Small Business Single Handset Plans launched on 26th March 2014 ans SIMO plans, excludes Sharer Plans
• Orange - All Small Business plans
• T - Mobile - SB single handset and SIMO business plans. Excludes Sharer plans (Business 1 Plan)
connect SHARED Roaming MINS AND TEXTS inc business zones
Mobile iron
All of these SIMO plans pay 25% Revenue Share from month 1. Please note, commissions are now paid upfront for upgrades on
the above SIM only plans.
euro talk & text add-on
All of these Shared Plans pay 15% Revenue Share from month 3. Includes EU and USA calls
98
SMALL BUSINESS Sharers & SIM ONLY
0844 875 0000 or visit: partners.carphonewarehouse.com
HOW TO OPT OUT?
Customers can remove the product from their account via My EE, calling Customer Services or texting. Please note Orange
accounts can only remove the product by calling Customer Services.
Text EUSTOP to 441 (EE)
Text EUSTOPTM to 441 (T-Mobile)
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
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SMALL BUSINESS DATA
Small Business is only for companies with 1-49 employees. International rates and countries, plus all out of bundle
charges are available on the EE website.
£10
HANDSET
SINGLE PLAN DATA BUNDLES - 1 month ROLLING
PHONE PLAN
DATA & TETHERING BUNDLES
Line Rental
EX VAT
Total
Commission
CODE
500MB Monthly Add-On
£5
£20
YAVMB500B
1GB Monthly Add-On
£8
£22
YAVGB1B
2GB Monthly Add-On
£12.50
£40
YAVGB2B
4GB Monthly Add-On
£16.50
£50
YAVGB4B
BONUS
All of these add ons pay 15% Revenue Share.
WHEN CONNECTING AN
EE BRANDED HANDSET
ADDITIONAL SERVICE BUNDLES - 1 month ROLLING
SMALL BUSINESS MOBILE BROADBAND
MOBILE BROADBAND 1 - 24 months
MOBILE BROADBAND
Line Rental
EX VAT
Contract
Length
MBB SIMO 15GB £20
£16.67
1
MBB SIMO 25GB £30
£25.00
1
TOTAL REV SHARE
OVER CONTRACT
Inclusive
DATA
CODE
£13
£3.75
15GB
X14MB0104
£18
£6.25
25GB
X14MB0105
Total
Commission
MBB 1GB £10
£8.33
1
£23
£2.08
1GB
X14MB0107
MBB 3GB £15
£12.50
1
£23
£3.13
3GB
X14MB0108
MBB 15GB £20
£16.67
1
£33
£4.17
15GB
X14MB0109
MBB 25GB £30
£25.00
1
£38
£6.25
25GB
X14MB0110
Business MBB SIMO 100MB £3
£2.50
12
£4
£7.50
100MB
XBMBB1401
MBB 1GB £10
£8.33
24
£15
£49.98
1GB
X14MB2401
MBB 3GB £15
£12.50
24
£20
£75
3GB
X14MB2402
MBB 15GB £20
£16.67
24
£30
£100.02
15GB
X14MB2403
MBB 25GB £30
£25.00
24
£35
£150
25GB
X14MB2404
MBB 50GB £50
£41.67
24
£40
£250.02
50GB
X14MB2405
Business MBB 80GB £120
£100.00
24
£240
£600
80GB
XBMBB1404
MBB Tablet 2GB £10
£8.33
24
£40
£49.98
2GB
X14TB2401
Line Rental
EX VAT
Contract
Length
Total Commission
Mobile Broadband Monthly Add-On 2GB
£9.17
1 mth
£40
YMBB2GB
MBB Tablet 2GB £15
£12.50
24
£65
£60
2GB
X14TB2402
50 Photo Messages
£5
1 mth
£15
YP50PICS
MBB Tablet 2GB £20
£16.67
24
£95
£120
2GB
X14TB2403
500 Landline Minutes
£5
1 mth
£15
YP500LAND
MBB Tablet 2GB £25
£20.83
24
£125
£124.98
2GB
X14TB2404
100 UK To EU Minutes
£5
1 mth
£15
YP100INEU
MBB Tablet 2GB £30
£25.00
24
£145
£150
2GB
X14TB2405
50 UK to anywhere Minutes
£5
1 mth
£15
YP50INRW
MBB Tablet 2GB £35
£29.17
24
£175
£175.02
2GB
X14TB2406
100 EU Roaming Minutes
£8.33
1 mth
£24.99
YP100EURM
Business MBB Tablet 15GB £42
£35.00
24
£140
£210
15GB
XBMBB1402
ADDITIONAL SERVICE BUNDLES
CODE
180 IDD & Roaming Mins (EUR & USA)
£7.50
12 mth
22.50
Y180INT75
MBB Tablet Extra 10GB £15
£12.50
24
£35
£75
10GB
X14TB2407
180 IDD & Roaming Mins (EUR & USA)
£10.00
1 mth
30.00
Y180INT30
MBB Tablet Extra 10GB £20
£16.67
24
£65
£100.02
10GB
X14TB2408
50 International Texts (All Countries)
£5.00
1 mth
15.00
YINTXT050
MBB Tablet Extra 10GB £25
£20.83
24
£95
£124.98
10GB
X14TB2409
100 International Texts (All Countries)
£7.50
1 mth
22.50
YINTXT100
MBB Tablet Extra 10GB £30
£25.00
24
£125
£150
10GB
X14TB2410
200 International Texts (All Countries)
£10.00
1 mth
30.00
YINTXT200
MBB Tablet Extra 10GB £35
£29.17
24
£145
£175.02
10GB
X14TB2411
60 Global Roaming Minutes
£8.33
1 mth
£24.99
YP60ROWRM
MBB Tablet Extra 10GB £40
£33.33
24
£175
£199.98
10GB
X14TB2412
200 Minutes
£3.33
1 mth
£10
YP200XMIN
All of these plans pay 25% Revenue Share from month 1. Please note that you do not need a device to connect mobile
broadband
All of these add Ons pay 15% Revenue Share.
EE 4G, T-Mobile & SIM FREE DEVICES CAN BE CONNECTED TO THE SMALL BUSINESS
PLANS - PLEASE MAKE SURE THE IMEI’S & THE SIM DETAILS ARE ON THE Connection
TEMPLATE. AT LEAST ONE 4G HANDSET MUST BE CONNECTED TO EE SMALL BUSINESS
Additional data passes are available for customers going over their
data allowance. These can be added through the portal or by calling
into Customer services
POCKET LANDLINE - 12 months
08 NUMBER BUNDLE - 1 month
08 number bundleS
08 number bundle - 50 mins
Line Rental EX VAT
INCLUSIVE MINUTES
CODE
£3.33
50
Y08PM0050
08 number bundle - 100 mins
£5
100
Y08PM0100
08 number bundle - 200 mins
£7.50
200
Y08PM0200
POCKET LANDLINE
LINE RENTAL
Ex-VAT
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
CODE
Pocket Landline - One To One
£10
£50
£36
YSBPLL001
Pocket Landline - One To Five
£15
£75
£54
YSBPLL003
Pocket Landline - One To Ten
£25
£125
£90
YSBPLL004
Pocket Landline - Many To One
£10
£50
£36
YSBPLL002
Pocket Office (Plus Mobile Wi-fi 5GB Bundle)
£25
£125
£90
XSBPLL010
All of these pocket landline plans pay 15% Revenue Share.
100
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
101
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UPGRADING TO
SMALL BUSINESS MOBILE BROADBAND
Small Business is only for companies with 1-49 employees. International rates and countries, plus all out of bundle
charges are available on the EE website.
EE SMALL BUSINESS
PROPOSITION INFO ON MOBILE BROADBAND:
Orange to EE Small Business
What is the proposition?
•
•
•
Double speed and larger data allowances that enables business users to gain the maximum benefit
from their investment in 4GEE.
•
Able to address low usage M2M opportunities that we were unable to previously support.
•
Flexible contract tenure options that meet business customer budgeting cycles.
•
Customers want to use their tablets/laptops to the max wherever they are and whenever they want. So for these customers
EE has included their fastest double speed 4GEE service with their higher end mobile broadband plans and SIMO plans so
they can get the best possible service.
Single plan - can be processed immediately. Simply submit an online ticket via our partner portal.
Share plans – will need to be disbanded first before the upgrade can take place, this is a three step process:
STEP 1 - DISBANDING A TALKSHARE
1
2
HOW TO PROMOTE THE New PLANS - WHAT ARE
THE SELLING POINTS?
•
Customers can enjoy speed of up to 60Mbps with an average
speed of 30Mbps – the same speed as broadband now on the go.
(Double speed with 4GEE) This means: no more frustrating video
call interference or dropping out, instant large file sharing through
cloud services, fast connection to for internet browsing, quick
video and photo uploads/downloads.
•
If your customer chooses a plan with 4GB of data or more they get
the ultimate experience thanks to double speed 4GEE. That means
speeds of up to 60 Mb/sec. Streaming HD clips in meetings,
downloading huge presentations, video conferencing.
•
The core customer experience will remain unchanged for both the
pay monthly and pay as you go services.
•
Big 4G data allowances at a great price.
•
Enjoy using your tablet/laptop to the max with our fastest network
speeds on allowances 4GB or more.
•
Get great value 4GEE on pay monthly plans.
•
EE Benefits include – Wi-fi (BT), Wi-fi on The Tube and EE Film.
FOR THE LATEST EE OUT OF
BUNDLE CHARGES GO TO:
http://business.ee.co.uk/termsand-conditions
3
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
Once you have had notification that the talk share has been requested to disband you will need to send in
the connection template to us on an Upgrade Request ticket at least 5 full working days prior to the bill date,
excluding weekends. If you are outside any of the above time scales then please speak to our Business Support
Team.
STEP 3 - the trigger for the upgrade to register
This will complete when the customer puts the SIM card in the handset.
We are trialing a new upgrade process where disbands are not required and an internal port takes place at the
network. Please advise if you wish to use this process on your connection ticket and advise us of a port date.
This is a much faster process and can now be completed in just one day.
T-Mobile to EE Small Business
1
2
102
STEP 2 - UPGRADING ORANGE TO EE SMALL BUSINESS
New UPGRADE PROCESS
Open the relevant network price guide
document.
For further information or to become a Carphone Warehouse BUSINESS PARTNER
It is recommended that you give a minimum of 5 working days’ notice before the bill date is provided, excluding
weekends. You can submit a “disbanding talk plan” ticket in the EE post connection section of our Partner Portal
requesting that a talk share is disbanded. This can be requested the day after a bill date i.e. you can give up to
30 days’ notice to disband a talk share, requesting as follows “please disband the talk share ready for upgrade to
EE4G at the next bill date, connection template to follow.” You will receive an email back from us confirming that
this process has been done. The talk share does not disband until the bill date, the customer stays on their current
tariff until the bill date.
STEP 1 - RAISE AN Upgrade REQUEST TICKET
An Upgrade request ticket must be submitted on the Partner Portal. Upgrades can be done the same day. The
EE4G handsets are connected immediately and the mobile numbers are migrated over the same day. The tariff
changes immediately so the customer will have two bills covering the calendar month with the final T-Mobile bill
reflecting any refunds due to the customer.
STEP 2 - the trigger for the upgrade to register
EE small will complete with immediate effect unless a delay is requested - in which case it will complete when the
customer puts the SIM in the handset and texts “switch” to 3333.
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
103
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SMALL BUSINESS UPGRADES
EARLY Upgrade ELIGIBILITY RULES
Small Business is only for companies with 1-49 employees. International rates and countries, plus all out of bundle
charges are available on the EE website.
ORANGE & T-MOBILE TO EE - 4GEE PLANS 24 Months Upgrade
1 - 30 DAYS REMAINING IN CONTRACT
Upgrade PHONE PLANS
- Unlimited Minutes & TEXTS
Line Rental
EX VAT
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
Contract Length
Inclusive
Minutes &
TEXTS
Inclusive
Data
Code
Business Unlimited 1GB
£45
£132
£81
12
Unlimited
1GB
XBPPS1201
Business Unlimited 3GB
£50
£150
£90
12
Unlimited
3GB
XBPPS1202
Business 250
£12.50
£95
£45
24
250
250MB
XBPPS1401
Business 500
£17.00
£127
£61.20
24
500
500MB
XBPPS1402
Business 1000
£25.00
£247
£90.00
24
1000
1GB
XBPPS1403
Business Unlimited 1GB
£30.00
£295
£108
24
Unlimited
1GB
XBPPS1404
Business Unlimited 3GB
£35.00
£355
£126
Unlimited
Unlimited
3GB
XBPPS1405
All of these Single Plans pay 15% Revenue Share from month 1. Commission includes £10 handset bonus for EE branded kit.
ORANGE & T-MOBILE TO EE - 4GEE EXTRA PLANS 24 Months Upgrade
TOTAL REV SHARE
OVER CONTRACT
Contract
Length
Inclusive
Data
Small Business is only for companies with 1-49 employees. International rates and countries, plus all out of
bundle charges are available on the EE website.
Upgrade PHONE PLANS
- Unlimited Minutes & TEXTS
Line Rental
EX VAT
Total
Commission
Business Extra Unlimited 5GB
£55.00
£168
£99
12
5GB
XBPPE1201
Business Extra Unlimited 5GB
£40.00
£377
£144
24
5GB
XBPPE1401
Code
Business Extra Unlimited 10GB
£45.00
£432
£162
24
10GB
XBPPE1402
Business Extra Unlimited 20GB
£50.00
£487
£180
24
20GB
XBPPE1403
Business Extra Unlimited 36GB
£60.00
£597
£216
24
36GB
XBPPE1404
Orange TO Orange T-Mobile TO T-Mobile Orange TO EE T-Mobile TO EE EE TO EE Eligible for Upgrade
(With remaining term rolled over to new contract)
Eligible for Upgrade
(With remaining term rolled over to new contract)
Eligible for Upgrade
(33% Discount on remaining tenure & rolled over)
Eligible for Upgrade
(33% Discount on remaining tenure & rolled over)
Eligible for Upgrade
(With remaining term rolled over to new contract)
31 - 45 DAYS REMAINING IN CONTRACT
Orange TO Orange T-Mobile TO T-Mobile Orange TO EE T-Mobile TO EE EE TO EE Eligible for Upgrade
(With remaining term rolled over to new contract)
Eligible for Upgrade
(With remaining term rolled over to new contract)
Eligible for Upgrade
(33% Discount on remaining tenure & rolled over)
Eligible for Upgrade
(33% Discount on remaining tenure & rolled over)
Eligible for Upgrade
(With remaining term rolled over to new contract)
All of these Single Plans pay 15% Revenue Share from month 1. Total commission includes £10 handset bonus for EE branded
kit. End users get unlimited minutes and unlimited texts.
WHAT IS TOTAL REVENUE SHARE:
This means the amount of revenue share you will
receive over the full contract term.
£10
HANDSET
BONUS
WHEN CONNECTING AN
EE BRANDED HANDSET
FOR THE LATEST EE OUT OF BUNDLE
CHARGES GO TO:
http://business.ee.co.uk/terms-andconditions
Open the relevant network price guide document.
46 - 90 DAYS REMAINING IN CONTRACT
Orange TO Orange T-Mobile TO T-Mobile Orange TO EE T-Mobile TO EE EE TO EE Eligible for Upgrade
(With remaining term rolled over to new contract)
Eligible for Upgrade
(With remaining term rolled over to new contract)
Eligible for Upgrade
(33% Discount on remaining tenure & rolled over)
Eligible for Upgrade
(33% Discount on remaining tenure & rolled over)
Early Upgrade fee
(With remaining term rolled over to new contract)
OUT OF
CONTRACT
Orange TO Orange T-Mobile TO T-Mobile Orange TO EE T-Mobile TO EE EE TO EE Upgrade
Without a contract fee
Upgrade
Without a contract fee Upgrade
Without a contract fee
Upgrade
Without a contract fee
Upgrade
Without a contract fee
ContracT tERM
Roll overs:
If you are upgrading early from T-Mobile or
Orange there will be contract terms rolled
over to the customers new EE contract.
Please ensure the roll over months have been
quoted on the connection ticket as we need to
confirm these with EE before the upgrade can
take place.
Contract Remaining
Roll over added to new
contract
6 Months
4 Months
5 Months 16 Days +
4 Months
90 - 180 DAYS REMAINING IN CONTRACT
4 Months 16 Days +
3 Months
3 Months 16 Days +
2 Months
Orange TO Orange T-Mobile TO T-Mobile Orange TO EE T-Mobile TO EE EE TO EE 2 Months 16 Days +
1 Month
1 Month 16 Days +
0 Months
< 1 Month 16 Days +
0 Months
Not Eligible
Not Eligible
Eligible to Upgrade
(33% Discount on remaining tenure & rolled over)
Eligible to Upgrade
(33% Discount on remaining tenure & rolled over)
Not Eligible
Upgrading Customers:
You are only able to upgrade your own customers from Orange and
T-Mobile to EE between the 90 - 180 day period.
104
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
105
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SMALL BUSINESS UPGRADES
Small Business is only for companies with 1-49 employees. International rates and countries, plus all out of bundle
charges are available on the EE website.
SHArer Connect voice ONLY PLANS - 1 - 24 months
SHARED PLANS
Line Rental
EX VAT
contract
length
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
Sharer Connect Voice
£16
24 mth
£115
£57.60
Sharer Connect Voice Unlimited
£22
24 mth
£200
£79.20
Unlimited
Unlimited
Sharer Connect Voice Unltd + 2GB
£32
24 mth
£290
£115.20
Unlimited
Unlimited
Sharer Connect Voice Sim
£10
1 mth
£25
£36
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
Inclusive
Data
Code
XBPLISH9
XBPLISH10
2GB
XBPLISH11
XBPLISH5
SHARER Connect data ONLY PLANS - 1 - 24 months
INCLUSIVE
TEXTS
Code
500 Mins & 500 Texts
£30
£68
£108
500 mins
500 txts
YBSZ500A
1000 Mins & 1000 Texts
£60
£136
£216
1,000 mins
1,000 txts
YBSZ1000A
1500 Mins & 1500 Texts
£90
£204
£324
1,500 mins
1,500 txts
YBSZ1500A
2000 Mins & 2000 Texts
£120
£272
£432
2,000 mins
2,000 txts
YBSZ2000A
3000 Mins & 3000 Texts
£180
£418
£648
3,000 mins
3,000 txts
YBSZ3000A
5000 Mins & 5000 Texts
£300
£705
£1080
5,000 mins
5,000 txts
YBSZ5000A
£420
£992
£1512
7,000 mins
7,000 txts
YBSZ7000A
10000 Mins & 10000 Texts
£600
£1410
£2160
10,000 mins
10,000 txts
YBSZ10KA
24 mth
£130
£54
Sharer Connect Data
£4
24 mth
£30
£14.40
XBPLISH13
Sharer Extra Data Sim
£8
1 mth
£15
£28.80
XBPLISH12
All of these Shared Plans pay 15% Revenue Share from month 1. Total commission includes £10 handset bonus for EE
branded kit. The £15 Sharer Connect Voice includes colleague to colleague and landline minutes. The £30 Sharer includes
unlimited minutes and texts, 180 IDD minutes and 1GB of data per user.
4GEE connect SHARED MINS AND TEXTS - 24 months
£219
INCLUSIVE MINUTES
7000 Mins & 7000 Texts
£15
£20
TOTAL REV SHARE
OVER CONTRACT
XBPLISH8
Sharer Connect Data 4GB
500 Mins & 500 Texts
Total Commission
4GB
contract length
Total Commission
Line Rental EX VAT
Code
Line Rental EX VAT
Line Rental EX VAT
4GEE connect SHARED MINUTES &
TEXTS PLANS inc business zones
Inclusive
Data
SHARED PLANS
TOTAL REV SHARE
OVER CONTRACT
connect SHARED MINS AND TEXTS inc Business zones - 1 month
TOTAL REV SHARE
OVER CONTRACT
Total
Commission
4GEE connect SHARED MINUTES
& TEXTS PLANS
Business zones &
Roaming - upgrades
INCLUSIVE MINUTES
£72
500 mins
INCLUSIVE
TEXTS
500 txts
All of these Shared Plans pay 15% Revenue Share from month 1. Includes EU and USA calls plus Business Zones
connect SHARED Roaming MINS AND TEXTS
connect shared roaming mins
and texts
Line Rental EX VAT
Contract
Length
Total Commission
TOTAL REV SHARE
OVER CONTRACT
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
Code
100 Mins & 20 Texts
£14
1 mth
£31.40
£50.40
100 mins
20 txts
YBEU100A
YEUS500A
250 Mins & 50 Texts
£35
1 mth
£81
£126
250 mins
50 txts
YBEU250A
£70
1 mth
£162
£252
500 mins
100 txts
YBEU500A
Code
1000 Mins & 1000 Texts
£40
£438
£144
1,000 mins
1,000 txts
YEUS1000A
500 Mins & 100 Texts
1500 Mins & 1500 Texts
£60
£682
£216
1,500 mins
1,500 txts
YEUS1500A
1000 Mins & 200 Texts
£140
1 mth
£334
£504
1,000 mins
200 txts
YBEU1000A
2000 Mins & 2000 Texts
£80
£926
£288
2,000 mins
2,000 txts
YEUS2000A
2000 Mins & 400 Texts
£280
1 mth
£688
£1008
2,000 mins
400 txts
YBEU2000A
3000 Mins & 3000 Texts
£120
£1364
£432
3,000 mins
3,000 txts
YEUS3000A
5000 Mins & 5000 Texts
£200
£2240
£720
5,000 mins
5,000 txts
YEUS5000A
7000 Mins & 7000 Texts
£280
£3166
£1,008
7,000 mins
7,000 txts
YEUS7000A
10000 Mins & 10000 Texts
£400
£4580
£1,440
10,000 mins
10,000 txts
YEUS10KA
All of these Shared Plans pay 15% Revenue Share from month 1. Includes EU and USA calls
*If you are only connecting two minute bundles, then you will only be paid commissions for the highest bundle of minutes.
Business Connect data bundles - 24 months
All of these Shared Plans pay 15% Revenue Share from month 1. Includes EU and USA calls
connect SHARED Roaming MINS AND TEXTS inc business zones
connect shared roaming mins
and texts inc business zones
Line Rental EX VAT
Contract
Length
Total Commission
TOTAL REV SHARE
OVER CONTRACT
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
Code
YBBZ100A
100 Mins & 20 Texts
£49
1 mth
£117.40
£176.40
100 mins
20 txts
250 Mins & 50 Texts
£122
1 mth
£292.20
£439.20
250 mins
50 txts
YBBZ250A
500 Mins & 100 Texts
£245
1 mth
£587
£882
500 mins
100 txts
YBBZ500A
business connect data bundles
Line Rental EX VAT
Total Commission
TOTAL REV SHARE OVER
CONTRACT
Inclusive
Data
Code
1000 Mins & 200 Texts
£490
1 mth
£1174
£1764
1,000 mins
200 txts
YBBZ1000A
4GEE and 1GB data extra
£8.00
£70
£28.80
1GB
YBSHD1GB
2000 Mins & 400 Texts
£980
1 mth
£2348
£3528
2,000 mins
400 txts
YBBZ2000A
4GEE and 2GB data extra
£16.00
£150
£57.60
2GB
YBSHD2GB
4GEE and 4GB data extra
£32
£305
£115.20
4GB
YBSHD4GB
4GEE and 8GB data extra
£64
£615
£230.40
8GB
YBSHD8GB
4GEE and 16GB data extra
£128
£1,230
£460.80
16GB
YBSHD16GB
4GEE and 24GB data extra
£192
£1,845
£691.20
24GB
YBSHD24GB
4GEE and 32GB data extra
£256
£2,460
£921.60
32GB
YBSHD32GB
4GEE and 48GB data extra
£384
£3,690
£1,382.40
48GB
YBSHD48GB
4GEE and 64GB data extra
£512
£4,920
£1,843.20
64GB
YBSHD64GB
All of these Shared Plans pay 15% Revenue Share from month 1. Includes EU and USA calls plus Business Zones
EXISTING HANDSET IMEI:
You must record the customer’s existing IMEI on the connection template when processing a
connection.
All of these Shared Plans pay 15% Revenue Share from month 1. Please remember to submit a DA (discount approval request)
for payment if you connect directly with the network. If you connect through us we will raise DA on your behalf. Please note that
these plans do not include data alerts therfore out of bundle charges will apply if allowance is used.
106
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
107
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legacy SHare plans
legacy plans - Single & Sharer
Not available to new customers
Not available to new customers
Legacy Upgrades Connect voice & Data Plans
Legacy sharer - addtions to Existing plans
lagacy sharer plans
Line Rental
EX VAT
Contract
Length
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
Legacy Sharer £15 - Additional
£15
24
£150
£47.25
Legacy Sharer £25 - Additional
£25
24
£295
£78.75
Legacy Sharer £40 - Additional
£40
24
£358
£126
Legacy Sharer Extra £15
£15
24
£150
£47.25
Legacy Sharer Extra £30
£30
24
£330
£94.50
INCLUSIVE
MINUTES
Unlimited
INCLUSIVE
TEXTS
Inclusive
Data
Unlimited
Code
lagacy Extra Sharers
Line Rental
EX VAT
Contract
Length
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
XEEBSH15
Xtra Connect Voice £15.00
£15
24
£115
£54
Line Rental
EX VAT
contract
length
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
Sharer Connect Voice
£15
24 mth
£140
£47.25
Sharer Connect Voice 1GB
£30
24 mth
£320
£94.50
Xtra Connect Voice 1GB £30
£30
24
£290
£108
XEEBSH40
Xtra Connect Data SIM £2.50
£2.50
24
£29
£9
XBPLISH7
XBPLISH1
XTRA Connect Data SIM £5.00
£5
1
£20
£18
XBPLISH6
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
Inclusive
Data
Unlimited
Code
1GB
£15
24
£125
£54
£25
24
£245
£90
XBPLISH4
Sharer + 4GB & Unlimited
£40
24
£320
£144
TOTAL REV SHARE
OVER CONTRACT
Sharer Connect Data
£2.50
24 mth
£30
£7.88
XBPLISH7
Sharer Extra Data Sim
£5
1 mth
£20
£15.75
XBPLISH6
Inclusive
Data
Code
4GB
XBPLISH4
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
Inclusive
Data
Code
XEEBSH15
Unlimited
Unlimited
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
4GB
XEEBSH25
4GB
XEEBSH40
lagacy Extra Sharers
Line Rental
EX VAT
Contract
Length
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
Sharer Extra £15
£15
24
£125
£54
Sharer Extra + 1GB & Unlimited
£30
24
£300
£108
Inclusive
Data
Code
XBPLISH1
Unlimited
Unlimited
1GB
XBPLISH2
Legacy Extra upgrade sharer plans
lagacy upgrades Non-Superfast
Line Rental
EX VAT
Contract
Length
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
Inclusive
Data
Code
4GEE 1GB £23
£23.61
24
£220
£85
500
500
1GB
XBPP241
4GEE 1GB £28
£28.74
24
£270
£103.46
1000
1000
1GB
XBPP242
4GEE 2GB £33
£33.88
24
£330
£121.97
Unlimited
Unlimited
2GB
XBPP243
Legacy Upgrades to 4gee plans - superfast
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
Inclusive
Data
Code
lagacy upgrades - Superfast
Line Rental
EX VAT
Contract
Length
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
24
£119
£36
500
500
YBSI500
24
£238
£72
1000
1000
YBSI1000
1500 Mins & 1500 Texts
£30
24
£382
£108
1500
1500
YBSI1500
2000 Mins & 2000 Texts
£40
24
£526
£144
2000
2000
YBSI2000
3000 Mins & 3000 Texts
£60
24
£764
£216
3000
3000
YBSI3000
5000 Mins & 5000 Texts
£100
24
£1,240
£360
5000
5000
YBSI5000
7000 Mins & 7000 Texts
£140
24
£1,766
£504
7000
7000
YBSI7000
10000 Mins & 10000 Texts
£200
24
£2,580
£720
10000
10000
YBSI10000
24
£360
£140.44
Unlimited
Unlimited
4GB
XBPLPP241
24
£390
£151.52
Unlimited
Unlimited
6GB
XBPLPP242
4GEE 1GB Extra 12GB £46
£47.22
24
£445
£169.99
Unlimited
Unlimited
12GB
XBPLPP243
4GEE 1GB Extra 24GB £51
£52.35
24
£495
£188.46
Unlimited
Unlimited
24GB
XBPLPP244
£15 & £30 SHARER 4GEE
EXTRA SHARED DATA
Line Rental EX VAT
Total Commission
4GEE 1GB Extra 36GB £61
£62.62
24
£605
£225.43
Unlimited
Unlimited
36GB
XBPLPP245
4GEE and 4GB Data
£20
4GEE and 8GB Data
£40
4GEE and 16GB Data
£80
0844 875 0000 or visit: partners.carphonewarehouse.com
Code
£20
£39.01
For further information or to become a Carphone Warehouse BUSINESS PARTNER
Inclusive
Data
£10
£42.09
http://ee.co.uk/help/accounts-billing-and-topping-up/
terms-and-conditions/business-terms-and-conditions
INCLUSIVE
TEXTS
500 Mins & 500 Texts
4GEE 1GB Extra 4GB £38
For EE’s latest pricing and terms & conditions please use the follow link:
INCLUSIVE
MINUTES
1000 Mins & 1000 Texts
4GEE 1GB Extra 6GB £41
call us on:
Unlimited
Legacy Extra upgrade sharer plans
Legacy Upgrades to 4gee plans - Non-superfast
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Contract
Length
Sharer £15
Total
Commission
TOTAL REV SHARE
OVER CONTRACT
Line Rental
EX VAT
Sharer+ 4GB Data
contract length
Total
Commission
lagacy upgrades Sharer PLans
XBPLISH3
Line Rental EX VAT
Contract
Length
Unlimited
XBPLISH1
SHARED PLANS
Line Rental
EX VAT
XBPLISH3
4GB
Legacy Connect data - addtions to Existing plans
lagacy upgrades - Superfast
Code
Legacy Upgrades sharer plans
INCLUSIVE
TEXTS
Unlimited
Inclusive
Data
XEEBSH25
1GB
INCLUSIVE
MINUTES
INCLUSIVE
TEXTS
4GB
Legacy SHArer Connect - addtions to Existing plans
SHARED PLANS
INCLUSIVE
MINUTES
£15 & £30 SHARER 4GEE EXTRA SHARED DATA ALLOWANCES - Upgrades
TOTAL REV SHARE OVER
CONTRACT
Inclusive
Data
Code
£110
£72
4GB
YABSH4GB
£225
£144
8GB
YABSH8GB
£450
£288
16GB
YABSH16GB
4GEE and 24GB Data
£120
£675
£432
24GB
YABSH24GB
4GEE and 32GB Data
£160
£900
£576
32GB
YABSH32GB
4GEE and 48GB Data
£240
£1,350
£864
48GB
YABSH48GB
4GEE and 64GB Data
£320
£1,800
£1,152
64GB
YABSH64GB
All of these Shared Plans pay 15% Revenue Share from month 1. Please remember to submit a DA (Discount Approval request)
for payment. Please note these plans are only available until the end of January 2014. Contract length 24 months.
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
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Airtime
NETWORK RETURNS
COMMISSIONS IMPACT UPGRADES
Small Business is only for companies with 1-49 employees. International rates and countries, plus all out of
bundle charges are available on the EE website.
CRITERIA
STANDARD Upgrade Orange TO EE
Less than 90 days to contract end date
STANDARD Upgrade T-Mobile TO EE Less than 90 days to contract end date
EARLY Upgrade Orange TO EE Between 180 - 90 days to contract end date
EARLY Upgrade T-Mobile TO EE Between 180 - 90 days to contract end date
MIRROR PLAN Upgrade Orange TO EE
Recent connection / upgrade to Orange with 4G ready device
MIRROR PLAN Upgrade T-MOBILE TO EE
Recent connection / upgrade to T-Mobile with 4G ready device
IMPACT ON ORIGINAL NETWORK
COMMISSIONS i.e. Orange or T-Mobile:
STANDARD Upgrade Orange TO EE
None
STANDARD Upgrade T-Mobile TO EE None
EARLY Upgrade Orange TO EE • 25% rev share on early upgrade fee (disc. fee
on full remainder of contract)
• Previous commission not clawed back
• Advance Revenue Share will be reconciled
• Commissions based on the EE tariff they are
moving to
EARLY Upgrade T-Mobile TO EE • 15% rev share on early upgrade fee (disc. fee
on full remainder of contract)
• Previous commission not clawed back
MIRROR PLAN Upgrade Orange TO EE
• Previous commission not clawed back
• Advance Rev Share will be reconciled (i.e. the
advance that is not applicable is clawed back)
MIRROR PLAN Upgrade T-MOBILE TO EE
Previous commission not clawed back
110
IMPACT ON New NETWORK
COMMISSIONS i.e. EE:
STANDARD Upgrade Orange TO EE
• Commissions based on tariff
• Based on EE terms (15% Rev Share) STANDARD Upgrade T-Mobile TO EE • Commission based on tariff
• New EE terms (15% Rev Share)
EARLY Upgrade Orange TO EE • Commissions based on the EE tariff they are
moving to
• Based on EE terms (15% Rev Share)
EARLY Upgrade T-Mobile TO EE • Commission based on tariff
• Based on EE terms (15% Rev Share)
MIRROR PLAN Upgrade Orange TO EE
• No new upfront commission
• Rev Share will continue at 15%back)
MIRROR PLAN Upgrade T-MOBILE TO EE
• Previous commission not clawed back
• Rev Share will continue at 15%
For further information or to become a Carphone Warehouse BUSINESS PARTNER
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
BUSINESS
CONNECT
A custom-made plan for your
customers’ business and budget,
both now and in the future
>Share UK data, calls and texts. Plus make calls and send texts from the UK to Europe
and USA also.
>Share data across many device types including phones, tablets and mobile broadband.
>Share roaming calls and texts add ons.
> Flexible 30-day SIMs, perfect for temporary staff or short-term projects.
> Stay in control by setting permissions for each user for things like calling and using data
when roaming and making premium rate calls.
For further information or to become a Carphone Warehouse BUSINESS PARTNER
Terms and conditions apply.
call us on:
0844 875 0000 or visit: partners.carphonewarehouse.com
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