Welcome to the December 2014 Spital Surgery Patient Group

Welcome to the December 2014 Spital Surgery Patient Group Newsletter
Who we are: We are a group of people led by Rachel Brereton (chair) that meet every eight weeks
to discuss the needs, constraints and future development of the Practice and its people.
(Picture of some of our current members)
What we would like to achieve: To provide a proactive Patient Group to meet the needs of its
patients and to create a strong community partnership that adds value to all.
Did you know?
1. You can ask for a telephone appointment/consultation if you can’t get into the
practice;
2. We have a ‘new self service check-in system’ in reception, this is to save you time
waiting to check-in at the main desk;
3. Our prescription service is now electronic and is very easy to use. However, to
maintain personal security you do need to register once and you will receive your
own personal passwords;
4. In November the Practice received an additional 201 urgent appointments on top
of all routine appointments. This included home visits, telephone consultations
and face to face appointments.
5. We have a website, do have a look – www.spitalsurgery.nhs.uk
Please can you help us – we urgently need two minutes of your time that could save thousands of
pounds to your healthcare.
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During the month of November 60 patients didn’t attend appointments without cancelling
We may need an appointment in an emergency and the practice do all they can to
accommodate
However, when patients do not inform the practice they can no longer attend, this adds to a
considerable strain on the appointments and a huge waste of NHS money
Appointments are often missed when they are booked in advance and then the appointment
slips our minds! One way to help with this is for the practice to send you a text message
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either to your mobile or landline with a reminder of your appointment. However, to achieve
this we urgently need your contactable information
Please can you help the practice and complete the enclosed information which is strictly
confidential to the surgery
We really need to have contact with the patients that do not attend the surgery on a regular
basis – please can you help and let us know your details – not seeing you does not mean we
do not think of you....
To thank you for your help in completing our questionnaire: we will enter you into our Christmas
prize draw, (to be drawn end of January).
A big thank you to everyone that has kindly donated prizes from Spital Road and Lancelyn Court
Precinct:
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£20 Gift Voucher for The Three Stags
Silk Pashmina from WA Temple Pharmacy
Flowers from Arum Lily
Blow Dry Donna Hair
£10 Gift Voucher from Lancelyn Plaice
Bottle White & Red Wine, and special beers
Please can you complete our questionnaire and hand it into the reception staff, we will enter you
into our draw. Thank you from the entire patient group.
Fancy joining us? – Be great if you did on: Thursday 29th January 2015 6.30 at
Spital Surgery.
This is a new Group and the members meet in their own time usually every eight weeks. If you
would like to join the Group please email [email protected] We welcome all ideas in
how to offer a stronger community service. Please note; the Group is not a complaints Group it is a
proactive team of people giving their time to support the Practice.
Don’t forget have a look at the surgery website:
www.spitalsurgery.nhs.uk
We hope to meet with you in the New Year and wish you all a very happy and healthy
Christmas.
Patient Group Questionnaire:
Information collated will be treated in the strictest of confidence and in accordance with the Data
Protection Act 1998. We will not pass your details to any third party, it is for the sole use of the
Spital Surgery.
Name:………………………………………………………………………………………………………………………….
Address:………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………
Date of Birth:……………………………………………………………………………………………………………...
Mobile telephone number:………………………………………………………………………………………....
Landline telephone number:.......................................................................................
Email:…………………………………………………………………………………………………………………………..
Questions:1. What services do you require from the Practice?
2. What additional services would you like to see the Practice offer that it currently doesn’t?
3. What age are you?
0 – 15
35-44
75 - 84
16 – 24
45-54
85+
25 – 34
55 - 64
4. Are you a Carer? If yes, who do you care for and is it on a full or part time basis.
* If you would like to join us our next meeting is:*
Thursday 29th January 2015 6.30pm at Spital Surgery
Please email [email protected] for confirmed details.