PRACTICE LEAFLET - The Burnham Surgery

Dispensary and Prescriptions
To request repeat medication, please place your repeat slip in the collection box by the
Dispensary window, or through the letterbox if closed. Please enclose an SAE if you would
like the prescription posted back to you.
You can email a repeat prescription request to: prescriptions.f [email protected]
If you are elderly or infirm and unable to get to the surgery you can call or fax the
Dispensary on 01621 784455 between 9:00 am and 12:00 pm, Monday to Friday.
Two working days are required to renew a prescription. Please allow extra time if you wish
to collect your prescription from a chemist.
The Dispensary is only able to dispense medication for patients living more than one mile
from the Surgery.
From time to time patients will be required to make an appointment for a medication review
before further prescriptions can be issued. Please ensure an appointment is made with
reception before the medication runs out
Burnham Surgery supports the principles of the Mid Essex Policy on: 'Medicines that are
available for purchase over the counter'. An increasing range of medicines are available for
purchase and it is expected that patients will purchase such medicines after seeking
appropriate advice from a community pharmacist or other healthcare professional. This is
particularly the case in self-limiting illness.
For further details please see our website or ask the receptionist for the Mid Essex Policy on
prescribing of medicines that are available for purchase.
Patient Details
If you change your name, address, telephone or mobile number please fill in a form
available from Reception so that your records are kept up to date.
Patient Confidentiality
The Burnham Surgery follows the patient confidentiality policy as outlined NHS England.
Any request for a report or copies of notes requires a signed patient consent form.
Patient Behaviour
We have a policy of Zero tolerance towards verbal, physical aggression or violence towards
our staff or other patients. Patients who ignore this will be removed from the list and may
face police action.
Compliments, Complaints and Suggestions
We aim to provide patients with the best possible service and welcome your comments and
suggestions. It is useful to hear from our patients on anything you are happy about, or what
may have caused you concern. If you wish to send in any compliments or make a
complaint, please write to the Practice Manager in the first instance. We will endeavour to
deal with any complaint promptly. You can also ask reception for a copy of our complaints
procedure or go on our website.
The surgery is not a Teaching or Training surgery.
The surgery is suitable for disabled access.
THE BURNHAM SURGERY
Foundry Lane, Burnham-on-Crouch, Essex CM0 8SJ
Telephone: 01621 782054
Fax: 01621 785592
Dispensary Tel / Fax: 01621 784455
email: prescriptions.f [email protected]
Web: www.burnhamsurgery.co.uk
Opening Hours:
Monday: 8.00 am – 06.30 pm
Tuesday: 8.00 am – 06.30 pm
Wednesday: 8.00 am – 06.30 pm
Thursday: 8.00 am – 06.30 pm
Friday: 8.00 am – 06.30 pm
We also operate a “Satellite” Surgery on Monday & Thursday (09:30am to 10:30 am)
located at Fambridge School House, Ferry Road, North Fambridge, Essex CM3 6LS
Dr M.H. Latif MB BS DTM&H (Eng) DCH (Eng) – Senior Partner
Dr F.J. Kamlow MB ChB MRCP (Eng) – Partner
Dr C.J. Collins MB BS BSc – Partner
Practice Manager: Mrs Liz Mackenzie
Assistant Practice Manager: Mrs Caron Tozer
Nurse Manager:
Debbie Sams RGN, DN Cert, BSc (Hons), Post Cert NP
Practice Nurses:
Claire Barthorpe RN, Emily Clark BSc Nursing (Hons), RN
Julie Church RN, DIP, Gill Pankhurst RN, DIP HE
Bernie Wood RN
Health Care Assistants:
Judy Paine, Sheila Matthews
Dispensary Manager: Carol Banham
Reception Manager: Sandra Swanborough
The Practice area covers:Burnham-on
n-Crouch, Althornee and
North Fambrridge.
n
Registration
To register as
a a patient ask at reception
r
for detaills. New patients will
w be invited to make
m
an
appointment to discuss their health
h
needs. An initial appointmennt will be made with
w our
Health Care Assistant for this purpose.
p
In the intereests of continuity of care, the Docto
ors in this practicee have individual patient
lists. Howeever, when registeering with the praactice, where possible patients’ cho
oice of
doctor will be
b accommodated.
nts
Appointmen
Registered patients
p
can make an
a appointment by
y telephone or in pperson. When mak
king an
appointment our reception staaff may need to ask
a you a few quuestions so that you
y can
w the most appro
opriate healthcare professional.
p
If you consider your caall to be
be booked with
urgent and you
y need to speak with
w a health profeessional then pleasee ask to be put thro
ough to
our triage nu
urse who is available between 9:00-18
8:30 Monday to Frriday.
If you are un
nable to keep an ap
ppointment, please let the Surgery know as soon as posssible so
that it can be
b made availablee for another patiient. Many appoiintments are lost due to
patients not informing
i
us of a cancellation.
c
Parking
The car park
k immediately outsside the surgery is free. There are ddisabled parking baays and
there is a ram
mp for easy access to the Surgery.
Home Visitss
These are for patients who are too frail, disabled
d or confined to beed to and unable to
o attend
the Surgery. To request a visitt on the same day, please call receptiion as soon as possible in
the morning.. Your call will bee referred to the triaage practice nurse for assessment.
ded by Mid-Essex Clinical Commisssioning Group
Out of Hourrs Service – provid
For urgent medical
m
treatment outside of normall surgery hours, pllease call: 111. For
F lifethreatening emergencies
e
pleasee call 999. Other alternatives
a
are:
For on healtthcare advice and information 24 ho
ours a day. NHS Choices
C
is also on
nline at
http:/ /ww w.nhs.uk / .
GP Out-Of--Hours: This serviice is now located at:
a Orthopaedics D
Department within Zone E
at Broomfielld Hospital. The hhours are from 6.30
0pm to 8.00am Mo
onday to Friday an
nd from
6.30pm Fridaay until 8.00am Monday
M
(and Bank Holidays)
H
The nearest Hospital
H
A&E for serious accidents and
a emergencies iss at:
Brroomfield Hospita
al, Court Road, Brroomfield
Ch
helmsford, Essex CM1
C
7ET
Tel: 012
245 443673
NHS England
If you require information
i
regard
ding Primary Mediccal Services, pleasee contact:NHS England – Essex Area Team
m: Swift House, Heedgerows Businesss Park,
Colchester Roaad, Springfield, Chhelmsford, Essex CM2
C
5PF Tel: 01
113 824 9113
GP Clinics
● Cryotherrapy ● Diabetic ● Joint Injections
Practice Nursee Clinics
Practice nursess and a healthcare aassistant are availaable by appointmen
nt and their servicees are
available in thee following clinics::
● Asthma Clinnic ● BP Monitoriing ● Cervical Sm
mears
● Childhood
C
Immunissations ● COPD Monitoring
M
● Diaabetic Clinic
● Ear Syringing ● ECGs ● Family
y Planning ● Hearring Tests
● In
nfluenza Vaccinatiions ● INR Monittoring ● Lung Fu
unction Tests
● New Pattient Health Checkks ● Phlebotomy (Blood Test) ● Travel
T
Vaccinations
● Well Woman Cliinic ● Wound Caare and Removal off Stitches
Test Results
We will notify
y patients if any teests or X-Ray ressults indicate thatt further treatmen
nt or
investigation is required.
Travel Immun
nisations
Patients requirring immunisationn prior to travelliing should collecct a travel form from
reception at leaast eight weeks in aadvance of their trravel date. This wiill then be revieweed by
a nurse before you are contacted to make an appoin
ntment or you can download a form from
our website.
Influenza Vaccinations
Influenza Vaccinations are recoommended for paatients over 65 and
a
for those chrronic
h as, COPD, Heartt, Lung or Kidney Disease. Patients will be contacted each
conditions such
autumn about the
t clinic vaccinatiion dates.
Private Mediccals
Doctors will caarry out medicals for insurance poliicies, driving licen
nce renewals and other
o
purposes, by appointment
a
only.T
To arrange a med
dical and enquire about charges, pllease
contact the offiice initially.
District Nursee Team
The District / Community
C
Nursees for this area aree based at: The Kn
nightswood Centrre in
Southminster and
a can be contacteed on Single Pointt of Access: Tel: 0300 003 2150