Guest Ambassador – Part Time (20-25 hrs.) About the San Antonio Children’s Museum (http://www.sakids.org) Founded in 1995, the San Antonio Children’s Museum (SACM) is the city’s only museum exclusively devoted to children under age 10. With three floors of interactive exhibits and a variety of early literacy, science, health and art activities, SACM’s vision is to be a premier educational resource that helps develop innovative thinkers capable of meeting the challenges of the 21st century. The Museum is in a rapid expansion phase, with plans to open a state-of-the-art new facility in Spring/Summer 2015. SACM is committed to being a city-wide resource in early childhood education. To do that, we help children develop essential foundational and critical thinking skills, encourage children and families to connect in meaningful ways and provide professional resources to schools and educators. Position Overview, Responsibilities, and Attributes Reporting to the Guest Service & Retail Manager, Guest Ambassadors are responsible for welcoming all guests entering and experiencing the museum, interacting with guests to optimize their experience, and ensuring guest safety throughout the museum. Guests Ambassadors process all sales in the museum. Guest Ambassadors will present a positive image of the museum, provide high quality service, take pride and ownership in the museum, and deliver outstanding service to every guest who comes through our doors. In addition, Guest Ambassadors will perform the following functions: Provides exceptional service through extensive face-to-face contact with museum guests. Remains approachable at all times to visitors, staff and volunteers. Monitors for guests who may need assistance and takes appropriate action as needed Efficiently operates the organization’s point-of-sale system; process sales, including admission, group visits, gift shop, membership, and birthday sales. Actively markets museum promotions and actively sell museum memberships to guests Remains knowledgeable of operational procedures and museum information. Keeps self updated with the proper resources to maintain excellent product knowledge in order to best assist the museum visitors. Delivers exceptional service when assisting customers with purchases, membership assistance, Birthday Parties, visit planning and other needs Completes data entry for membership and projects as assigned with accuracy and efficiency, following established data entry and privacy standards Responsible for accurate opening and closing of registers and balancing cash drawer. Follows proper cash handling procedures at all times Provides assistance in opening and closing of museum, maintaining a clean museum and is cross-utilized when needed Assists to maintain, clean and restock the museum gift shop, as needed Maintains smooth museum floor operations for enjoyment and safety of all museum guests Works within a cohesive team of staff in an open, public space. Constantly promotes a positive team environment and works to establish and maintain open communication among the team Other duties as assigned Mandatory and Ideal Candidate Qualifications As a prerequisite, the successful candidate must believe in SACM’s core values and be driven by the mission. S/he will be high energy, self-motivated, collaborative, creative, detailed, thorough and confident; and will be a leader of the highest integrity, embracing a diverse workplace and customer base. Must be able to complete job assignments with minimal supervision and juggle multiple job priorities simultaneously Must be able to work with a large number of children / parents / chaperones / teachers visiting the museum on field trips, group settings, etc. Must have excellent organizational, interpersonal, written and oral communication skills Must take pride in your presentation and appearance Must have proven experience in customer service, retail, or sales; and be able to demonstrate examples of success or achievement within that experience Must have experience with cash handling in a heavy traffic situation and possess the skills for accurately accounting for those moneys Must acknowledge the importance of security of cash and other moneys, and the systems in place to monitor that security Must possess the skills to effectively and efficiently handle customer questions and concerns with the appropriate managers Must be able to work a flexible schedule, including weekends, holidays, and monthly staff meetings Ideal candidate will be fluent in Spanish, including the ability to read, write, and communicate with guests Must be able to work in small spaces, stand for long periods of time, be able to lift 20 lbs., climb stairs, and bend How to Apply: Email resume and cover letter, including the contact information for three professional references, to [email protected] Indicate position title in subject line. The above statements are intended to describe the general nature of work performed by Guest Ambassadors. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of this position. SACM is an equal opportunity employer.
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