Document 57757

FAQ’s GENERAL FAQ’s
Q: What is MegaFest?
A: MegaFest is the world’s largest multi-day family festival. It is the go-to vacation
destination for the entire family featuring FAITH, EMPOWERMENT,
ENTERTAINMENT, and good old-fashioned FAMILY FUN! MegaFest brings all the
popular T.D.Jakes events “Together Again” including ManPower, Woman Thou Art
Loosed, MegaKidz and MegaYouth – in one place, at one time with something for
EVERYONE.
Q: Where will the 2013 MegaFest be held?
A: The 2013 MegaFest will be held in Dallas, Texas at the Dallas Convention Center and
the American Airlines Center with other locations to be announced. You can get the
most up to date information by visiting the MegaFest website (www.mega-fest.com).
Q: Who can attend the 2013 MegaFest?
A: Men, Women, Youth (ages 13-18) and Kids (ages 5-12). Everyone who wants to be a
part of this one-of-a-kind festival.
Q: What can attendees expect to walk away with?
A: Attendees can expect a positive, family-friendly experience that includes stimulating
workshops, high-energy performances by award-winning music artists, and cutting-edge
special events for all ages. The festival offers educational, entertaining and empowering
activities for men, women, teens and children.
Q: What will happen during MegaFest?
A: MegaFest is an extended weekend of faith, family and fun experienced through
empowering sessions and panel discussions, entertainment and a multi-day expo, with
some activities happening simultaneously throughout the weekend. Some of the
ticketed events for the 2013 MegaFest include: Just Churchin’ Comedy Show, Women
of Purpose Concert, Celebrity Basketball Game, MegaYouth Concert, and the Life
Class. The registered events include: Empowerment Sessions, Cooking Shows, Family
Fun Zone, Family Expo, and International Faith & Family Film Festival.
Q: What is the dress code for MegaFest?
A: Attire for MegaFest is casual.
Q: What security measures will be in place for everyone in attendance at MegaFest?
A: Safety at MegaFest 2013 is a priority! For your protection security will perform bag
checks and take other security measures in all venues in an on-going effort to ensure your
safety.
23-­‐July-­‐13 1 | P a g e FAQ’s Q: Does the registration fee include any meals?
A: No. There will be food available at concession stands throughout the venues for the
purchase.
Q: How will the attendees know which location to go to?
A: Once you’ve registered, a schedule will sent to you. There are many things to do at
MegaFest and you choose which sessions you’d like to attend. The schedule is subject to
change, so be sure that you pay close attention to the schedules that will be posted daily
throughout the Dallas Convention Center and American Airlines Center during
MegaFest.
Q: What if I have an emergency and need to request a refund?
A: The registration fee for MegaFest is non-refundable and non-transferable.
Q: What happens when I lose or forget my adult badge or youth credential?
A: To replace your badge there will be a $30.00 non-refundable fee. There will be a $10.00
non-refundable fee to replace the youth and/or child(ren) credential.
Q: Can I register additional person when I get to MegaFest?
A: Yes, registration is available on-site. Space is limited, so we encourage you to register
NOW!
Q: Can I change a name or give someone else my badge?
A: No. NAME CHANGES ARE NOT PERMITTED FOR CHILDREN OR YOUTH
and registrations for this festival are non-refundable and are non-transferable. Although
names are not printed on the badges or wristbands, children and youth have been
assigned a numerical identifier that will assist us in identifying the needs of your minor
in the event of an emergency. Please Note: Failure to adhere to this policy will result in
the unidentified minor being removed from any/all of the MegaFest 2013 activities.
Registrations are non-refundable and non-transferable.
TRAVEL FAQ’S
Q: Can I drive to Dallas for the Festival?
A: Yes and parking is available at the Dallas Convention Center and American Airlines
Center (based on availability and subject to fees).
Q: Are there airline packages?
A: Airline packages are not available through MegaFest or TDJ Ministries. Please reach
out to your select travel agent or call Conference Direct at 1-855-623-2115 to make your
own flight and hotel reservations.
23-­‐July-­‐13 2 | P a g e FAQ’s Q: Will organizers and producers provide ground transportation at any time during
MegaFest 2013?
A: No. You are responsible for your own transportation, but feel free to utilize Dallas’
DART system. For more info call DART at 214-979-1111 or visit the DART website at
www.dart.org/megafest. DART will have an information booth set up on site to assist
you with questions and information on public transportation.
REGISTRATION FAQ’S
Q: When should I register?
A: You should register to attend MegaFest as soon as you have made a definite decision to
attend. Those participants who are able to make a commitment to attend at an early date
will receive the best registration rates and have the best chance of securing their preferred
hotel accommodations. Registration fees are non-refundable.
Q: What's the easiest way to register for the festival?
A: The easiest and quickest way is to register online and pay by credit card. You may also
register or by calling 1.800.BISHOP2 (1.800.247.4672) or at the Main Campus of the
Potter’s House of Dallas. You may register onsite at the Dallas Convention
Center beginning Wednesday, August 28, 2013.
Q: I would like to register someone to attend now, but I don't know who will be
attending as yet. What do I do?
A: You are more than welcome to register all of the people who will be attending the event
at one time. The number of badges you have ordered will be sent to the address you
provide for us at check out. You may then distribute those badges to all of the
individuals who will be attending at your discretion. We must have the names, ages,
date of birth, and release forms for all MegaYouth and MegaKidz in order to send out
the appropriate credentials to all family members.
Q: When is the last day to register and guarantee receipt of your badge before MegaFest?
A: July 31, 2013 is the last day to register and guarantee receipt of your badge before
MegaFest.
Q: When will I get confirmation of my registration?
A: Your registration will be mailed to the address on file at least 4 weeks prior to the
conference. The badge that you receive in the mail will be REQUIRED to gain entry into
all seminars and sessions. Badges must be worn at all times for the duration of the
conference. Each badge is individually assigned and numbered. Please be sure to keep up
with your own personal badge.
Q: What do I do after I receive my badge in the mail?
A: Once you receive your badge in the mail you must call in to the number included in your
registration package to activate the badge. A badge holder will be given to you when you
23-­‐July-­‐13 3 | P a g e FAQ’s arrive on-site. Since you already have your badge, you DO NOT need to check-in at the
registration/customer service desk.
Q: What do I do if I need to cancel my registration?
A: All purchases are FINAL. Payments are not refundable for any reason including, but not
limited to, illness, acts of God, travel-related problems, loss of employment and duplicate
purchase. This policy is clearly stated on all of our materials, both printed and on the
web. Unused registrations/applications have no monetary value and cannot be credited to
future years, events or merchandise.
YOUTH AND CHILDREN FAQ’S
Q: How do I register a youth (13-18) or child (5-12) for MegaFest?
A: To register a youth or child for MegaFest, you'll need to use the same registration process
followed for adults. A waiver and release form MUST be filled out for each MegaYouth
or MegaKid attending MegaFest. You'll need to fill out each minor’s (anyone 5 to 17)
registration, providing their full legal name, date of birth, emergency contact information,
a number for someone who will not be in attendance at MegaFest, and medical
information. If purchasing online, fill out each minor's registration and click
the Wavier Authorization form button provided on the checkout page to enter the
information electronically.
Q: What is the policy for children under 5 years old?
A: Any child under 5 years of age will be allowed in adult sessions and events with the
parent or legal guardian. The child must be able to sit in an adult’s lap for said events.
Any child that occupies an additional seat must pay the full adult price of admission.
Q: What if my youth and/or child is traveling as a part of a youth group?
A: If your child is traveling as a part of a youth group, the group leader should be
empowered to make the necessary medical decisions in the event that your child is
injured.
Q: I am a youth group chaperone and I am taking advantage of the youth group
registration rate. Can I still go to the adult events?
A: Due to the special reduced rate extended to youth group chaperones, you will not be
allowed into adult sessions with this badge. If you would like to attend the adult events,
please purchase a registration for the adult events. You will not be refunded any
previously purchased registrations at the special youth group chaperone rate.
Q: When is the best time to travel?
A: The 2013 MegaFest Festival starts early in the morning on Thursday, August 29, 2013
and ends late in the evening on Saturday, August 31, 2013. We recommend that you
arrive in Dallas on Wednesday evening and leave on Sunday, September 1, 2013.
23-­‐July-­‐13 4 | P a g e FAQ’s Q: What are the nearest hotels in the area?
A: There are several hotels within walking distance from the Dallas Convention Center and
the American Airlines Center. Find your favorite hotel and get the lowest rates available
through our online system or by calling Conference Direct at 1-855-623-2115.
Q: When will you be posting the schedule?
A: The daytime speaker and nighttime concert schedules will be announced closer to
MegaFest weekend. Keep checking the official MegaFest website for the latest
information regarding scheduled events. It's the best source of information for all your
planning needs. You can also sign up for our newsletter, like us on Facebook or follow
us on Twitter to be one of the first to know!
AARON’S ARMY & BISHOP’S CIRCLE MEMBERS
Q: Will AARON’S ARMY and BISHOP’S CIRCLE members receive early entrance
passes?
A: Active members of both AARON’S ARMY and BISHOP’S CIRCLE can access early
entrance into the American Airlines Center and the Dallas Convention Center events at
special designated entry points. Additionally it will be helpful, if you remember to wear
your Partner pins so that we can easily identify you during MegaFest.
Active members of both AARON’S ARMY and BISHOP’S CIRCLE will receive one (1)
GUEST badge in addition to the Partner designated badge.
PHIPA
Q: Will PHIPA member receive early entrance passes?
A: PHIPA members receive early entrance into the American Airlines Center and the
Dallas Convention Center events at special designated entry points.
ARTIST/SPEAKER/PERFORMER FAQ’s
Q: How can I be a MegaFest Artist/Speaker/Performer?
A: All artists interested in performing at MegaFest 2013 must send a complete
information/press packet to: The Potter’s House of Dallas,
Attention: Conference Department
6777 W. Kiest Blvd.
Dallas, Texas 75236.
MISCELLANIOUS FAQ’s
Q: How can I become a MegaFest Volunteer?
A: Applications to become a volunteer are available at The Potter’s House of Dallas. All
potential volunteers will be screened before being chosen to participate. For information
regarding volunteering for MegaFest, please email [email protected]
23-­‐July-­‐13 5 | P a g e FAQ’s Q: Is the special seating for physically handicapped person or persons utilizing a
wheelchair?
A: There are handicap and wheelchair accessible seating sections in both the American
Airlines Center and The Dallas Convention Center.
Q: Will there be special seating for the deaf and hard of hearing?
A: We offer sign language interpretation for the deaf and hard of hearing in all adult
general sessions at the American Airlines Center and Dallas Convention Center. Also
offered, are language translation in Spanish, French and Portuguese. There will be signs
and personnel to direct attendees to their respective seating sections.
PUBLIC RELATIONS/MEDIA FAQ’S
Q: How do I get press credentials?
A: Confirmation of press credentials is subject to the approval of our public relations team.
For information regarding media credentials for MegaFest, please email
http://mega-fest.com/press.
MegaKidz and MegaYouth FAQ’s
Q: What is the process for screening your MegaKidz Volunteers to ensure the safety of
the children? For example, background checks, CPR Training, etc.
A: MegaKidz volunteer procedures are as follows:
 All volunteers must be 18 years or older
 Background checks (with an all clear status)
 Training/Procedures in the following areas of concentration:
 CPR & First Aid
 Supervision of Children
 Mandatory Reporting
 Safety, Lockdown, and Evacuation Procedures
 Volunteer Event Guidelines & Responsibilities
 Volunteer File will contain:
o Signed confidentiality statement
o Signed commitment form
o Information Sheet (Personal Information i.e. contact, emergency)
o Updated training log
o Copy of driver’s license or photo ID, along with a current picture
taken by MegaKidz Staff will be placed in file and information will be
kept at a centralized location.
Q: What is the recruitment process for MegaKidz?
A: Volunteers are recruited from several locations including, The Potter’s House of Dallas,
The Potter’s House of North Dallas, The Potter’s House of Fort Worth, and partnering
church ministries.
Q: Are minors allowed to assist in the MegaKidz conference?
A: No, all workers must be 18 years or older. All minors are encouraged to attend the youth
23-­‐July-­‐13 6 | P a g e FAQ’s conference.
Q: What is your child to adult staff ratio to accommodate the large number of children?
attending this event?
A: We follow regulated standards set by the State of Texas to ensure adequate staff and
supervision is provided along with uniformed and non-uniformed security.
Q: Will there be a medical emergency station available in the MegaKidz area?
A: Yes, a medical emergency station is centrally located in the MegaKidz area with trained
Emergency Medical Technicians (EMT).
Q: Will I need to provide medical information concerning my child at the time of
registration for the festival?
A: Yes, please indicate any and all medical conditions on the wavier and release form
when registering your child.
Q: If a parent would like to help with this event, what would they need to do to be
considered a MegaKidz or MegaYouth volunteer?
A: All parents must go through the same process as the volunteers to be considered a
MegaKidz or MegaYouth volunteer. However, if they do become a volunteer, there is no
guarantee that they will be in the same room or area with their child.
Q: What would a typical day look like for MegaKidz and MegaYouth (i.e. activities,
Bible lessons, etc)?
A: There will be several age appropriate, live Christian events for kids. A comprehensive
schedule of events for kids and youth will be available at the registration area upon
check-in.
Q: Will snacks be provided for the children?
A: To protect the children and staff in attendance that may have life-threatening peanut
or food allergies, no snacks will be provided. We encourage parents to pick their
children up between breaks to feed them meals and snacks.
Q; How do you notify parents if an emergency occurs with their child?
A: We work closely with our security department, by using an Emergency Alert System
and several means of instant communication. We retrieve information from our
wristband barcode system and database information. It is important that you provide
a valid cell phone number and/or an emergency contact number to assist in this
process.
Q: Upon parent pick-up, how will you identify which child belongs to which parent?
A: All children and youth will receive a coded credential that matches their parents ID
credential. Wristbands are to remain on parent and child at all times! Children and
youth will be scanned in and out upon arrival and departure from the MegaKidz
area.
23-­‐July-­‐13 7 | P a g e FAQ’s Q: What time will check-in open?
A: Check-in will open an hour prior to the event start time.
Q: Will parents have enough time to drop off their child and arrive to the festival
sessions on time?
A: Yes, we have DART (Dallas Area Rapid Transit) which is available to help
transport festival attendees. The City of Dallas transportation system is excited and
has made the necessary accommodations for the large crowds. The distance to
travel from the MegaKidz and MegaYouth locations to the main conference
location is approximately 10-15 minutes. Be sure to utilize the MegaFest website to
plan ahead.
Q: What should my child bring in order for them to have a successful festival?
A: Cell phones are allowed. I-Pads, tablets, flip flops or open toe shoes will not be
allowed in the MegaKidz event area. For the safety of your children, please dress
them appropriately. For example, shorts, t-shirts, and closed toe shoes are an
appropriate option.
Q: What kind of accommodations do you offer for special needs children and youth?
A: We are happy to have all children participate in MegaFest. We request that children
with special needs be accompanied by a caretaker during the duration of activities,
as we want to assure each child’s needs are met and that they are completely
comfortable. The setting can be high energy and having a caretaker who is familiar
with the child’s distinct needs is important.
Q: Will childcare be provided? If not, does my child have to register?
A: Childcare will not be provided and children five (5) years and older will need to
register.
Q: Are the children/youth areas accessible to the physically handicapped?
A: Yes, there will be signs and personnel to direct attendees.
Q: Will I be able to leave my children unattended in the secured children/youth areas
while I attend the adult sessions?
A: Only during the day sessions, a parent must accompany children (5-12) during the
evening sessions. YOU MUST REMEMBER TO DROP OFF AND PICK UP
YOUR CHILD AT THE SCHEDULED TIMES. The parent or guardian with the
matching wristband is responsible for picking up and dropping of their youth or
child. If you have registered a child for MegaYouth that child does not have to
be accompanied by an Adult in any of their sessions. If you have opted to pick up
your child in the MegaYouth area at the end of the night you must be there by
10:30PM to pick them up.
Q: May I stay with my child during their sessions?
A: Yes, you may attend if you have a child or youth who is registered with the
appropriate wristband/badge.
23-­‐July-­‐13 8 | P a g e FAQ’s Q: Do we have to pick up and drop the children off?
A: All CHILDREN ages 5-12 must be dropped off and picked up before and after each
session. Only the parent or guardian with the matching wristband will be permitted
into the Children and Youth secured areas.
A: Parents of YOUTH ages 13-17 have two options for the release of their minor. If
you opt for your YOUTH to remain under our supervision until you arrive, your
YOUTH will be required to be checked in and checked out by YOU. If you do not
choose this option, your YOUTH will not be required to be checked in or out and
YOU will not be permitted into the YOUTH area. YOUTH ages 18 are not
required to submit a signed Authorization and Release of Liability form and will be
released at the end of their sessions
Q: Will a Youth be able to pick up a child?
A: No. Only the parent or guardian 18 years or older with matching wristband will be
permitted to pick up their child or youth.
Q: Can a child or youth attend the adult conference?
A: Yes, however the child must be 4 years old and under and will need to sit in the
parent or guardians’ lap. If the child occupies a seat in the adult conference they will
have to pay the adult price of registration.
Q: Can children attend the youth and youth attend the children’s events?
A: No. CHILDREN and YOUTH are placed in age categories with sessions
appropriate to their age group.
23-­‐July-­‐13 9 | P a g e