W H AT ’ S O N
Greetings to Darweesh Mustafa Qamhiya who graduated as Business
Accountant from Gulf University for Science and Technology (GUST).
Greetings to Mohammed Abbas Bastaki who graduated in Public Relations
and Advertising from the Gulf University for Science and Technology (GUST).
Movenpick celebrates prestigious win
atural Enjoyment’, an ambitious program implemented globally by Movenpick Hotels &
Resorts, won ‘Best Initiative in People and Talent
Management’ at the 2013 Worldwide Hospitality
Movenpick Hotels & Resorts strolled away with top
honors at last week’s Worldwide Hospitality Awards
when the company’s integrated training program was
awarded ‘Best Initiative in People and Talent
The award follows a detailed submission by the
upscale hospitality company, who competed with five
other international hotel group finalists. Each candidate’s submitted Human Resources initiative was studied against criteria which included originality and
measurable efficiency.
‘Natural Enjoyment’ successfully engaged all
Movenpick Hotels & Resorts’ 16,000 employees worldwide. A need for consistency in service delivery,
though fluid and not identical from property to property, was the inspiration for the initiative.
Identified in 2011 as the new brand promise for customers and a key differentiator of Movenpick Hotels &
Resorts, ‘Natural Enjoyment’ is about delivering a personalised, relaxed and uncomplicated experience that
makes guests happy. It amalgamated the current
needs and perceptions of guests at the company’s
hotels, with the unique heritage of the brand, yet
allowing for cultural diversity and adaption at the
same time.
Development of the new brand promise was initiated by Jean Gabriel Peres, president and chief executive
officer of Movenpick Hotels & Resorts. “Providing a fantastic quality of service and creating great stories for
our guests to take away with them, is what is most
important for the company. ‘Natural Enjoyment’ has
now embedded this ideal within our culture and it has
beenwonderful to see our exceptional employees striving to make a difference and continuously increasing
quality benchmarks,” said Peres.
One of the objectives of ‘Natural Enjoyment’ was to
train all employees of Movenpick Hotels & Resorts on
practical ways to consistently deliver the company’s
brand promise. Three ‘Service Ingredients’ were created
and supported with practical ways in which to make
each of these come to life. The interactive program was
rolled out in 2012 with “Discovery” sessions and followed up with progress sessions in 2013. Results are
measured through guest feedback, employee surveys
and mystery guest audits.
Alex Rawson, vice president learning and talent
development for Movenpick Hotels & Resorts, managed the research, design and ultimate creation of the
training program ‘Discovery’: “Phase one of the program zeroed in several hands-on possibilities our
employees could take ownership of, while phase two
made sure this new approach was also reflected in
actual day-to-day behavior. We are now shaping
phase three with the objective to inspire employees
through storytelling and sharing hero stories,” said
The Worldwide Hospitality Awards is an international competition established in 2000 by Paris-based MKG
Group. It represents an opportunity for hotels to highlight their teams’ exemplary achievements in communication, marketing, innovation, human resources, customer loyalty programs, social and environmental
responsibility. Winners are chosen by an international
jury composed of around 40 renowned figures of the
business world, tourism industry and marketing sector.
BSK hosts textile exhibition in aid of
Pink Tuesday Cancer Awareness Day
s part of their assembly, Year 6 students at The
British School of Kuwait (BSK) took part in an exhibition of winter fashions in aid of the BSK Pink
Tuesday Cancer Awareness campaign. The week-long
series of events raised more than KD4000 in aid of the
Hyatt Foundation, Kuwait and was supported by staff and
students throughout the school.
The clothing for the event was supplied by Juniors at
The Embassy of Australia has
announced that Kuwait citizens can
apply for and receive visit visas in 10
working days through www.immi.gov.au.
All other processing of visas and
Immigration matters are handled by the
Australian Visa Application Centre located
in Al Banwan Building, 4B, 1st Floor, Al
Qibla Area, Ali Al Salem Street, Kuwait
City. Visit. www.vfs-au-gcc.com for more
info. The Embassy of Australia does not
have a visa or immigration department.
All processing of visas and immigration
matters is conducted by the Australian
Consulate-General in Dubai. Email:
[email protected] ( VIS), [email protected] ( Visa Office),
Tel: +971 4 205 5900 ( VFS), Fax: + 971 4
355 0708 ( Visa Office). Notary and passport services are available by appointment. Appointments can be made by calling the Embassy on 22322422.
Centrepoint, which included fashion brands Posh, Lee
Cooper for boys and Lee Cooper for Girls. Although the
theme was ëpinkí other colours were worn. However, the
main focus of the exhibition was to highlight the Pink
Tuesday campaign. The event took place in the BSK
Shakespeare Theatre where a catwalk was set up for models and audience to enjoy this spectacular display of
clothes. All of the models chose their outfits with the
guidance of the ëLandmarkí team which was led by Anup
Nazareth, the Assistant Marketing Manager, supported by
a team of skilled staff.
As part of their corporate social responsibility,
Landmark made a donation to the BSK Cancer Research
Fundraiser. Thanks to Landmark, a mundane Thursday
was transformed into an afternoon of fun and glamour for
a very good cause.
The Embassy of Canada in Kuwait
does not have a visa or immigration
department. All processing of visa
and immigration matters including
enquiries is conducted by the Canadian
Embassy in Abu Dhabi, UAE. Individuals
who are interested in working, studying,
visiting or immigrating to Canada should
contact the Canadian Embassy in Abu
Dhabi, website: www.UAE.gc.ca or
www.goingtocanada.gc.ca, E-mail: [email protected] The
Embassy of Canada is located at Villa 24,
Al-Mutawakei St, Block 4 in Da’aiyah.
Please visit our website at
www.Kuwait.gc.ca. The Embassy of
Canada is open from 07:30 to 15:30
Sunday through Thursday. The reception is
open from 07:30 to 12:30. Consular services for Canadian citizens are provided from
09:00 until 12:00, Sunday through
The Embassy of Greece in Kuwait has
the pleasure to announce that visa
applications must be submitted to
Schengen Visa Application Centre (VFS
office) located at 12th floor, Al-Naser Tower,
Fahad Al-Salem Street, Al-Qibla area,
Kuwait City, (Parking at Souk Watia). For
information please call 22281046 from
08:30 to 17:00 (Sunday to Thursday).
Working hours: Submission from 08:30 to
15:30. Passport collection from 16:00 to
17:00. For visa applications please visit the
following website www.mfa.gr/kuwait.
The US Embassy in Kuwait has new
procedures for obtaining appointments and picking up passports
after visa issuance. Beginning August 9,
2013, we now provide an online visa
appointment system, live call center, and
in-person pick-up facilities in Kuwait.
Please monitor our website and social
media for additional information. This new
system offers more flexibility for travelers
to the US and to meet the increase in
demand for visa appointments.
The general application steps on the
new visa appointment system are:
1. Go to www.ustraveldocs.com/kw (if
this is the first time on ustraveldocs.com,
you will need to create a profile to login).
2. Please complete your DS-160 Online
Visa Application which is available at
3. Please print and take your deposit
slip to any Burgan Bank location to pay
your visa application fee.
4. Schedule an appointment for your
visa interview online at www.ustraveldocs.com/kw or by phone through the
Call Center (at +965-2227-1673).
5. If you need to change or cancel your
appointment, please do so 24 hours
beforehand, as a courtesy to other applicants. For more information, please visit
the US Embassy website - kuwait.usembassy.gov - as it is the best source of information regarding these changes.
The PGA, Everton Senior Squad, sponsored by Porsche Centre Kuwait, Behbehani Motors Company, received their new playing strips and matchballs from Sports
Direct and have now commenced their weekly match schedule. Games have recently been played against Arsenal and AC Milan Academies and the players are
looking forward to competing in tournaments both in Kuwait and overseas international events. Players in the senior squad are aged from 15 to 18 years and
attend training sessions at bayan three times a week. For further information see http://www.pga-kuwait.com.kw/
The Apostolic Nunciature Embassy of the
Holy See, Vatican in Kuwait has moved to
a new location in Kuwait City. Please find below
the new address: Yarmouk, Block 1, Street 2,
Villa No: 1. P.O.Box 29724, Safat 13158, Kuwait.
Tel: 965 25337767, Fax: 965 25342066. Email:
[email protected]