IBMT 2015 UGC SPONSORED Indian Banking: Managing Transformation in the

National Conference on
Indian Banking: Managing Transformation in the
Era of Globalisation and Information Technology
6th, 7th & 8th JANUARY, 2015
Department of Commerce
University College, Mangalore,
(A Constituent College of Mangalore University),
(Accredited with “A” Grade by NAAC)
Department of Post Graduate Studies in Research in Commerce
Mangalore University
Dept of Commerce
(Knowledge Partner)
Manipal University, Manipal
Dear Sir,
We are pleased to inform you that the Department of Commerce, University College,
Mangalore is organizing three days National Conference on “Indian Banking: Managing
Transformation in the Era of Globalization and Information Technology” at University College,
Mangalore on 6th, 7th & 8th January 2015.
The main objective of this Conference is to provide a platform for interaction among
practitioners, researchers, academicians and students to share their ideas in developing
Information Technology in banking sector. The practitioners of reputed banks in India are
participating in this Conference as key resource persons. The Conference brochure along with
the registration form is attached for your kind perusal. We request you to support this
Conference by nominating faculty members and students from your esteemed institution.
With Regards,
Organizing Secretary, IBMT-2015
University College at Glance:
University College Mangalore (Former Government College) which began as a Provincial
School in 1866 has now risen to being a Centre of Higher Education in Mangalore.
Accreditation of the College with 'A' Grade by NAAC is a testimony to the quality education
offered here. University College has a long history and a rich tradition of imparting quality
education to the needy and marginalized people of the region. During the past 148 years, the
College has produced Scholars, visionaries, bankers, politicians, academicians, writers and
social workers, whose contribution in building the nation has been remarkable.
University College was handed over to Mangalore University on 7th March 1993 with the aim
of developing it to be a Centre of Excellence in Higher Education. At present, the institution is
striving hard to fulfill the requirements of students who are entering the global world and
societal expectations of training citizen for a healthy and humane society.
The Commerce, Management and Science Faculties offer both Graduate and Post Graduate
programs in addition to the Graduation programmes offered by the Arts and HRD Faculties.
The college has 58 fulltime faculty of whom 36
have Doctoral degree (PhD). Currently, major
and minor research projects are in
progress. In addition to that there is also
Government Project and consultancy
services are in progress.
Banking Technology & its Role
The banking profession is based on trust. Bankers deal with other people's money. They
receive deposits and advance money. Basically the entire banking function is based on
certain principles and ethics, which every banker has to follow. If the bankers are not ethical,
then there will be disaster and collapse of the entire financial system. In view of the growing
use of technology. IT age gave rise to the high technology revolution. Today's IT not only
impacts the processing of transaction data but also effects the personnel performing the task
and also the business process. For commercial and service industry like banks, information
processing has become a matter of strategic importance due to customer expectation and
level of competition. Though, IT is not a panacea for the entire organizational ills, can
undoubtedly enhance internal efficiency and competitive edge. The evolution phases of IT in
commercial organizations can be viewed as under:
• Data Processing Phase
• Managing Information System Phase, and
• Electronic Banking Phase.
In India nationalized banks provide a major chunk of the banking services with State Bank of
India and its subsidiaries forming the heart of the banking system. The banking sector can be
divided in to three categories:
• Public sector banks- nationalized banks
• Private sector banks- Non nationalized due to their smaller size
• Foreign banks eg. Standard Chartered bank, Citi Bank, American Express bank, etc.
All banks will have to adapt to new emerging technology in order to export the new business
opportunities it offers. It will be a new challenge and will require investment in technology and
new systems. Some value added services also need to be provided which will call for
innovation and standardization. The banking industry has not only kept pace with
technological developments but also forced the computer industry to continuously keep pace
and innovate products to suit its needs. In fact, in developed countries, mechanized banking
was introduced in 1960, computer based banking in 1970 and computer linked
communication banking in 1980. Many of the foreign banks have global networks connecting
their branches in various countries. All these innovations have been responsible for reducing
currency in circulation by substituting paper money with plastic money. Similarly, these
innovations have converted paper cheques into electronic, telex advice into electronic,
signature album into magnetic spot on desk, telegraphic transfer in electronic and so on.
The customer profile is now changing. Metro and urban customers want speed and efficiency.
The high value customers need anywhere and anytime banking, 365 days in a year and 24
hours in a day and banking of convenience. Fast decision making at the bank level, for which
latest information system is essential as the customer respond quietly in global market is the
need of the hour. Therefore, computers and communications are now mainly used to meet
the demand for the end users for facilities (self service, enquiry, convenience and flexibility,
quicker and hassle free banking). To nationalize retail banking, minimize operational costs of
banks and to meet challenges from competitors, banks have used the following:
It is an extended service of the bank branch, which enhances customer services open for 24
hours. It does the work of dispensing cash, accepting deposits of cash and cheques
throughout the day. ATM is interconnected so that a customer can go to any of the ATM s and
transact business thus providing the customers convenience of “Anywhere Banking”.
This can be used from any country in the world provided one has access to the internet and the
equipment or software. However, operations in the accounts with the banks and services
(account information, funds transfer, bill payment, request and intimations and
communication with account manager) are subject to the relevant laws of India and not any
other country.
To avoid walking to reach the location of ATM, the customer is provided with the terminal in his
home or office itself (home/office banking). A personal computer is provided to the customer
for banking business. It is only a decision support system in personal computer to make
better investment decisions. The Tele-banking can also be used for transfer of money
between accounts. Further, these services are charged free of cost to the customer.
M-commerce brings wired E-commerce to the user via a wireless handset. Doing financial
transactions through electronic medium is such one instance. E-Shopping through mobile
handsets does have a lot of issues in banking services today.
This technology is the outcome of the felt need to improve living conditions. This felt need of
banking system to diversify in to new areas of business, as a strategy for survival, forced the
banking system to develop new products like remittance business, traveler's cheques and so
on. The currency as a medium of exchange itself posed a number of security problems
coupled with these and the demands of trade for a reliable payment system led to the
innovation of the credit cards, stores value cards loaded with monetary value to purchase
goods and services). The smart card technology is used in mobile handset facilitating mobile
In the light of the above, this proposed National Conference on “INDIAN BANKING : MANAGING
examines to understand the people's perception, knowledge, beliefs and preferences in the
banking services after technology introduction in India banking industry.
The objectives of the National Conference are:
• To understand how information Technology is adopted in the
banking operations and services.
• To know the influence of information technology from the
customers point of view.
• To find out how Indian banks can manage
transformation in globalised and IT era.
• To discuss the challenges faced by the banking sector in the context of global financial
• To throw light on the banking sector reforms this accelerates the pace of the growth.
• To analyze the operation of Technology driven banking and risk involved in it.
• To study the innovative products and services offered by the banks.
• To discuss the ways and means of continuously ensuring better profitability and productivity
which is essential for the growth and viability.
• To deliberate on how to infuse greater public confidences by providing wide range of
services efficiently.
Benefits or Contributions
• Information technology was very useful on service, speed, accessibility and accuracy.
• The quality of banking service improves after IT introduction.
• The ATM is the most used comfortable channel followed by personal visit to the bank.
• The awareness level of ATM and the mobile commerce is quite higher.
• The inadequate knowledge of the respondent about use of ATM and the mobile commerce
was evident in the non usage of the channel.
• The banks have catered to the needs of the customer.
This conference aims at making in depth analysis of the process of reinventing the banking
system. This is mostly happening in banks that were engaged in retail and corporate banking.
Such banks are looking for new pastures in investment banking, private banking and
insurance. The boundaries between these businesses are weakening and prospects of one
window services are growing. However, the whole process is under experimentation and
therefore needs closer examination and well researched observation to culminate into and
acceptable policy direction.
Target Audience / Participants with Expected Number
500 participants from banks, faculties and students from Universities and Colleges all over
the country are expected to make part in the conference. The teachers, researchers and
practioners are invited to participate in the conference by sharing their research experience or
practicers. Empirical and conceptual papers as well as case studies, as long as they fit within
the conference theme and topics are invited. Broadly, the papers from the following areas are
Conference Themes
Main theme: Indian Banking in the era of Globalisation and Information Technology
Sub Theme
• Banking in global competitive era
• Globalization of Indian banks.
• Financial Inclusion
• Banking in the IT era.
• Empowerment of banks through Information Technology.
• Corporate Governance
• Risk Management
• Human Resource Management
• E-Banking Problems & Prospects
• Retail & Relationship Banking - Future Prospects
• Green Banking Initiatives
• Future of Private sector banks in India
• Regulatory issues and concern governing banking industry in India.
The above mentioned areas of discussion are only indicative in nature but not exhaustive.
Resource Persons
Based on the guidelines given by UGC, resource persons will be drawn from various
Nationalized, Private and Foreign Banks. Faculties of staff training college and Universities
will also be invited to handle various sessions.
Expected Outcome
The proceeding of the conference will be published and circulated. It will be sent to the Head
Offices of public and private sector banks and branches of Foreign Banks. The
recommendations made by the experts in the conference can be considered for policy making
by these banks so as to ensure equilibrium between social banking and profitability and also
to earn a fair return on their deals.
Papers presenting in this conference and discussions that follow will definitely add a new
dimension to our perception of Indian Banking. We will be publishing the proceedings of the
conference with ISBN number to make them available for further reference and practice.
Information Technology (IT) has been influential in upbringing the banking services (financial
sector) especially in service, speed, accessibility and accuracy. However, customers have not
seemed to accept certain banking channels (internet, phone banking and mobile commerce).
Banks have to be more concerned about how to harness the benefits of IT and deliver
personalized touch services.
Proposal Submission
The proposal must be in English. Each proposal should be in two separate files:
(1) Author details and full contact information with email.
(2) Paper title and detailed proposal (i.e., the objectives and importance of the research,
methodology and data, expected results, and references). A full paper in lieu of proposal is
encouraged. The submission should be made via email,
ibmt. [email protected] / [email protected] latest by 21st December 2014.
Full Papers Submission
Authors of accepted papers are requested to present their papers at the conference. Papers
having joint authors require one author to present and certificate will be issued to those who
have registered. They must submit the full paper in MS Word, Times New Roman, 12 font size,
1.5” space latest by December 10th 2014 using the above link. Only full papers submitted by
1st January 2015 as the deadline will be included in the proceedings.
Last date for submission of abstract
Intimation of acceptance
Last date for submission of the Full paper
Last date for Registration
No TA, DA will be paid to the participants. However, accommodation may be arranged for
outstation candidates on request and payment.
Registration Fee
Rs. 1500
Rs. 1000
Students & Research scholars:
Rs. 400
Foreign Delegates:
Rs. 6000 or $100
Payment of Registration Fee
The Demand Draft should be drawn in favor of “The Principal, University College,
Hampankatta, Mangalore” 575001 payable at Mangalore (preferably State Bank of Mysore).
The Enquiries and other Correspondences are to be addressed to:
Organizing Secretary
IBMT 2015
Department of Commerce
University College Hampankatta, Mangalore 575001
Cell: 9448351299 Office:0824-2424760
[email protected], [email protected], [email protected]
Organising Committee
Chief Patron:
Professor. K. Byrappa
Vice Chancellor, Mangalore University
Dr. P. S. Yadapadithaya
Registrar, Mangalore University
Organizing Secretary: Dr. C. K. Hebbar
Associate Professor, University College, Mangalore.
0824-2424760 (O), 0824-2243075, +91-9448351299
Advisory Council:
Dr. T. Mallikarjunappa
Professor & Chairman, Dept of Business Administration,
Mangalore University.
Dr. Mustiary Begum
Professor & Dean, Dept. of Business Administration,
Mangalore University.
Dr. P. Pakeerappa
Professor, Dept. of Business Administration, Mangalore University.
Dr. Muniraju
Professor, Dept. of P.G. Studies in Research In Commerce,
Mangalore University.
Dr. Laxminarayana Bhatta, H.R
Dept. of Sanskrit, University College, Mangalore.
Dr. Ammalukutty M.P
Dept. of English, University College, Mangalore.
Dr. Sathyanarayana Mallipatna,
Principal, University College, Mangalore
Professor. A. Raghurama
Chairman, Dept of PG Studies in Research In Commerce,
Mangalore University.
Sandeep S. Shenoy
Head of Department, Dept of Commerce
Deputy Director, Q & C, Manipal University, Manipal.
Smt. Meena S. Kajampady, University College, Mangalore.
Dr. Shubhashini Srivathsa, University College, Mangalore.
Dr. Sudha N. Vaidya, University College, Mangalore.
Dr. A. Siddiq, University College, Mangalore.
Dr. Harish Joshi, Manipal University, Manipal
Mr. Guruprasad Rao, Manipal University, Manipal.
Mr. Niranjan Prabhu, Manipal University, Manipal.
Mr. Vikram Baliga, Manipal University, Manipal.
Mr. Abhishek Rao, Manipal University, Manipal.
University College, Mangalore
Department of Commerce
National Conference on
Indian Banking: Managing Transformation in the
Era of Globalisation and Information Technology
6th, 7th & 8th January 2015
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Signature of the Delegate