The Event That Packs More Punch! THE ONE SHOW FOR FACILITY SOLUTIONS

THE ONE SHOW FOR FACILITY SOLUTIONS
The Event That
Packs More Punch!
THE 2014 ISSA/INTERCLEAN TRADE SHOW AND ISSA CONVENTION
NOVEMBER 4–7, ORLANDO, FL USA
> EDUCATION DAYS: NOVEMBER 4–7
> EXHIBITION DAYS: NOVEMBER 5–7
For ISSA Distributor Members
ISSA/INTERCLEAN® North America. Where successful
distributors meet. Where top executives are made.
4
Days of
EDUCATION
4
High-Profile
KEYNOTE SPEAKERS
4
If you sell cleaning products and solutions,
you need to attend the ISSA/INTERCLEAN
North America trade show and ISSA
Convention Seminars.
This is the most vital, global event for distributor
executives because it offers:
+ Advanced Distributor Program
+ 700+ exhibitors from more than 30 countries
+ A broad array of traditional, niche, and
vertical market product lines
+ More than 16,000 industry leaders
+ More than 45 seminars and workshops
ISSA/INTERCLEAN North America is one
of the top 100 trade shows in North America.
Days of
EXHIBITOR MEETINGS
3 days on the trade show floor.
“
It’s a great place to learn about what the new products
are, to reacquaint with old friends, and to see what’s
Charles Wax, Chairman
going on in the industry.
Waxie Sanitary Supply
”
REGISTER AT issa.com/register.
CONTENTS
4
New and Special Attractions
5–11
ISSA Convention Seminars
and Special Events
BROUGHT TO YOU BY
12–17 Exhibitor Listing
19
Distributor Registration Fees
19
Official Hotels
2
For more information about ISSA, the
worldwide cleaning industry association,
visit issa.com or call 800-225-4772.
EVENT HOURS
KEYNOTE SPEAKERS
MONDAY, NOVEMBER 3
ISSA Golf Tournament
12:30 p.m.
SUSAN ERSHLER
Fortune 500 Executive
and Mountain Climber
TUESDAY, NOVEMBER 4
ISSA Convention Seminars
12:00 p.m.–5:00 p.m.
WEDNESDAY, NOVEMBER 5
WEDNESDAY
8:15 a.m.–9:30 a.m.
Climbed the seven summits
and is a Fortune 500
management leader.
ISSA Keynote Address:
Susan Ershler
8:15 a.m.–9:30 a.m.
Exhibit Hours
9:00 a.m.–5:00 p.m.
MARCUS BUCKINGHAM
THURSDAY, NOVEMBER 6
ISSA Keynote Address:
Marcus Buckingham
Author and Consultant
THURSDAY
8:15 a.m.–9:30 a.m.
Author of First, Break All The
Rules, specialist in what makes
world-class managers tick.
8:15 a.m.–9:30 a.m.
Exhibit Hours
9:00 a.m.–5:00 p.m.
FRIDAY, NOVEMBER 7
ISSA Keynote Address:
Rick Pitino
RICK PITINO
Co-sponsored by BSCAI
NCAA Basketball Coach
9:00 a.m.–10:00 a.m.
Exhibit Hours
9:00 a.m.–1:00 p.m.
FRIDAY
9:00 a.m.–10:00 a.m.
ISSA Excellence Awards
Luncheon Featuring:
Sugar Ray Leonard
Head basketball coach,
University of Louisville
Cardinals, 2013 NCAA
Divison I champions.
Co-sponsored by the American
Association of Cleaning Equipment
Manufacturers
1:00 p.m.–2:00 p.m.
ISSA Convention Seminars
2:15 p.m.–4:00 p.m.
{
Friday attendees
receive discounts
to the theme park
of their choice.
SEE PAGE 4 FOR DETAILS.
SUGAR RAY LEONARD
{
Famed Boxer
FRIDAY
1:00 p.m.–2:00 p.m.
Boxing champion and
winner of titles in five
different weight divisions.
3
NEW AND SPECIAL ATTRACTIONS
This year features more of the
NEW and more of the WOW!
+ INNOVATION SHOWCASE: Browse innovative products in the ISSA Innovation
Showcase, where exhibitors display their ISSA Innovation Award contenders so
you can view them in person and select five Visitors’ Choice awards.
+ ISSA MEETING HUB: Secure, private, furnished rooms are conveniently located
on the show floor to conduct one-on-one meetings—or just to take a break in the
lounge area. Reserve your spot at issa.com/meetinghub.
+ BISTRO DINING: The ISSA/INTERCLEAN Bistro, located on the show floor,
provides a quiet spot to dine with friends or associates. Reservations can be
made at issa.com/bistro.
+ MOBILE APP: Explore ISSA/INTERCLEAN 2014 and access crucial show
information with this feature-rich mobile app. Download at issa.com/app.
“
There are so many opportunities for continuing
education, training, and networking that I bring my
entire sales and management team. The value we
receive by attending the convention and trade show
exceeds our expectations each and every year.
”
David Sikes, CEO
Sikes Paper Co.
FABULOUS FRIDAY FINALE!
+ Keynote Speaker Rick Pitino, co-sponsored by BSCAI.
+ ISSA Excellence Awards Luncheon with Keynote Speaker Sugar Ray Leonard,
co-sponsored by the American Association of Cleaning Equipment Manufacturers.
See page 11 for more details.
+ Special drawings for 10 pairs of boxing gloves autographed by Sugar Ray Leonard.
+ Discounted tickets to Sea World, Universal Studios, and Disney parks for those
attending Friday!
+ A full afternoon of executive-level education sessions.
4
Register at issa.com/register.
SEE PAGE 10 FOR DETAILS.
ISSA CONVENTION SEMINARS AND SPECIAL EVENTS
MONDAY, NOVEMBER 3
12:30 p.m.
ISSA GOLF TOURNAMENT BENEFITTING
THE ISSA FOUNDATION
$
$175 per player
Fee includes green fees, golf cart, box lunch, locker
room usage, and team prizes.
The ISSA Golf Tournament begins on Monday, November
3, with a 12:30 p.m. shotgun start at the Shingle Creek Golf
Club. For more information or to register, visit issa.com/golf.
TUESDAY, NOVEMBER 4
8:00 a.m.–11:45 a.m.
1:15 p.m.–2:00 p.m.
CIMS: ISSA CERTIFICATION EXPERT (I.C.E.)
WORKSHOP PART 1
ADVANCED DISTRIBUTOR PROGRAM:
SELLING HAS NOTHING TO DO
WITH SELLING
David Frank
nn
$
Learn the key operational characteristics of a quality,
customer–focused cleaning organization as outlined
in the ISSA Cleaning Industry Management Standard
(CIMS) and CIMS–Green Building (GB) criteria. Attendees
who pass the onsite exam achieve I.C.E. and I.C.E.–GB
certification.
Session resumes at 1:15 p.m.
Rick Farrell
Learn the keys to improved sales in an economy that has
neutralized traditional value propositions. Farrell will
share how to tear down customers’ problems before you
build up your solution, as well as describe alternative sales
strategies that minimize commoditization, reduce long
selling cycles, and decrease sales force inefficiencies.
Separate registration required: $995 for ISSA
members, $1,595 for non–members.
FROM BOOMERS TO ZOOMERS: CROSSING
THE GENERATIONAL DIVIDE
IICRC BASIC SKILLS CARPET MAINTENANCE
CERTIFICATE PROGRAM
nn
$
Richard Bodo
Gain a basic understanding of how to
maintain and restore carpeting in commercial and
residential settings. A certificate is provided to those
who meet session requirements.
Separate registration required: $129.
Sponsored by Windsor Industries.
Bob Wendover
This interactive session will show you how to foster
engagement and enhance productivity among workers
from today’s different generational groups. Walk away
with simple but powerful strategies for integrating the
most diverse workforce the nation has ever seen.
ADVANCED DISTRIBUTOR PROGRAM:
MAKE YOUR SERVICE DEPARTMENT
A COMPETITIVE ADVANTAGE
12:00 p.m.–1:00 p.m.
n n n
LUNCH AND LEARN:
PERFORM LIKE A CHAMPION
Analyze and refocus your sales support and service
departments, using the latest structures and process
templates that elevate your team members to amazing,
turning them into your strongest differentiator.
Jim Pancero
$
Aaron Davis
Find out how to consistently succeed in a competitive
business by using mental toughness, passion, the ability
to adapt quickly, and knowing when to laugh.
Separate registration required: $29.
Schedule as of April 14, 2014. For the latest information,
go to issa.com/seminars.
Sessions and events have been listed in chronological order and color-coded by track.
n Advanced
Distributor
Program
n Sales and
Marketing
n Trade Show
Floor Seminar
n Facility
Management
n Social Media/
Technology
n Workforce
Development
n Strategy/
Leadership
n Safety/
Sustainability
$ Additional
Fee
5
ISSA CONVENTION SEMINARS AND SPECIAL EVENTS
TUESDAY,
TUESDAY,NOVEMBER
NOVEMBER44
1:15 p.m.–2:00 p.m.
2:15 p.m.–3:00 p.m.
SUSTAINABILITY: A PRO–BUSINESS PATH TO
SUCCESS
nn
ADVANCED DISTRIBUTOR PROGRAM:
BRANCH AND OPERATIONS
EFFECTIVENESS FOR DISTRIBUTORS
Mark Kozak
nn
Being sustainable means much more than being concerned
about or acting in the interest of the environment. It needs
to be about the triple bottom line: people, planet, and profit!
Michael Workman
Sponsored by Contracting Profits.
COMMUNICATION: YOU’RE AN AEROSOL,
BE CAREFUL WHAT YOU SPRAY
If you’ve removed unnecessary costs from your
distributorship, now you must focus on enhancing
opportunity. That means rethinking traditional branch
and operations systems. This session covers everything
from operational structures to individual management.
Sponsored by Sanitary Maintenance.
nn
Fred Broder
Broder will challenge you with a provocative exploration
of the positive and negative impact that your attitude,
communication style, value system, and business and
life philosophies have on your personal and business
environment.
CIMS: THE PROFESSIONAL STANDARD FOR
CLEAN, HEALTHY, AND
SUSTAINABLE FACILITIES
nn
Dan Wagner
CIMS: ISSA CERTIFICATION EXPERT
(I.C.E.) WORKSHOP PART 2
Cleaning holds the power to deliver a healthy and
productive indoor environment. Learn how CIMS and
CIMS-GB can serve as a rallying point around which you
can work toward delivering an unprecedented level of
professionalism and customer value.
$
David Frank
BEHIND THE BROOM: CULTIVATING
POSITIVE RELATIONSHIPS
Begins at 8:00 a.m. See morning session for details.
nn
1:15 p.m.–5:00 p.m.
Kevin Keeler, Judy Gillies, and Lance Witschen
CIMS: I.C.E. RECERTIFICATION
WORKSHOP
$
Jim Peduto
Find out how to use your I.C.E. status to position yourself
as the indispensable resource to your customers. Help
them accomplish improvements, face new challenges, and
advance operations. Attendees receive all 30 professional
credits required for I.C.E. recertification.
Whether you are a service contractor or an
in-house manager, solid client relationships are key
to maintaining and growing your business. Learn how
to communicate your value and cultivate positive
relationships like a pro!
ADVANCED DISTRIBUTOR PROGRAM:
STAND OUT! SELLING FROM A
POSITION OF POWER
Separate registration required.
nn
Contact ISSA for registration details.
Larry Mersereau
To conquer commoditization, your sales team must be
armed with powerful value propositions and the skills
to use them effectively. Learn to progress prospects from
stranger to evangelist, plus emulate the five traits of a
sales superstar to gain more customers and bigger orders.
IICRC BASIC SKILLS HARD FLOOR
MAINTENANCE CERTIFICATE PROGRAM
$
Bill Griffin
Develop a comprehensive understanding of how to clean,
maintain, and care for hard floors. Learn how to identify
each floor type and perform maintenance, restorative, and
routine tasks, as well as cleaning, polishing, and spot and
stain removal tips.
Separate registration required: $129.
ADVANCED DISTRIBUTOR PROGRAM:
LEVERAGING ANALYTICS TO
IMPROVE YOUR DISTRIBUTORSHIP
nn
Talbot Gee
Access to timely, relevant information is a must to take
your business to the next level. Find out what the most
innovative distributors are using for business analytics
and how you can take advantage of those tools today!
Sessions and events have been listed in chronological order and color-coded by track.
n Advanced
Distributor
Program
6
n Sales and
Marketing
n Trade Show
Floor Seminar
n Facility
Management
Register at issa.com/register.
n Social Media/
Technology
n Workforce
Development
n Strategy/
Leadership
n Safety/
Sustainability
$ Additional
Fee
ISSA CONVENTION SEMINARS AND SPECIAL EVENTS
2:15 p.m.–3:00 p.m.
AVOID GREENWASH WHEN PROMOTING
YOUR ENVIRONMENTAL INITIATIVES
CAREER COACH: THOSE DARN KIDS! HIRING
AND WORKING WITH MILLENNIALS
nn
nn
Panel
Jacquie Ottman
Watch out, here comes the next generation! This panel
discussion will reveal the best strategies for recruiting
and retaining talent from Gen Y—as well as how to
work with them once they are on board.
Get up to speed on the latest Federal Trade Commission
guidelines and learn how to create communications that
drive consumers to sustainable products and initiatives
while avoiding accusations of greenwashing—and
challenges from your competitors and the FTC.
3:15 p.m.–4:00 p.m.
SELLING EMERGING GENERATIONS
n
Bob Wendover
Young consumers are entering your marketplace where
they apply their impatient, 24/7/365 expectations to
purchasing. Discover proven strategies for connecting
with this new generation and the way they do business.
ADVANCED DISTRIBUTOR PROGRAM:
EFFECTIVE NEGOTIATION SKILLS
FOR DISTRIBUTORS
nnn
Michael Workman
Negotiation skills are a must-have for distributor
operations, sales, and management. This session will
provide valuable tips and tools to help you negotiate
better and reveal what tactics are being used on you.
FEDERAL PROCUREMENT:
THREATS AND OPPORTUNITIES
n
Bill Balek and Walter Cotton
Do you serve the governmental sector? Then this is a
must–attend session because it will update you on the
threats posed by the U.S. Federal Strategic Sourcing
Initiatives as well as counterbalanced opportunities
developing through other emerging federal programs.
CONQUER THE SCREEN,
CORNER THE MARKET
nn
Larry Mersereau
In an age where buyers spend more time staring at a
screen than sleeping, you need to connect with your target
audience on their turf. Review the complete planning,
execution, and measurement process for your online
content marketing program and develop a plan you can
implement right away.
ADVANCED DISTRIBUTOR PROGRAM:
BUILD A POWERFUL TEAM
Sponsored by YES.
4:15 p.m.–5:00 p.m.
MASTERING THE SIX CRITICAL SKILLS FOR
SELLING SUCCESS
nn
Jim Pancero
Take your sales team to the next level by mastering the
most critical selling skills needed to increase their longterm success and profitability. This intensive program
also provides a coaching and testing guide to help you
effectively implement and lead.
INDUSTRY WOMEN’S FORUM
n
Panel
Accomplished women will discuss the opportunities
available in multiple disciplines within the cleaning
industry, what trends women should be aware of as
they pursue careers in this field, and what skills are
critical to their success.
ADVANCED DISTRIBUTOR PROGRAM:
THE ART OF STRATEGIC THINKING
nn
Doug Williamson
Incremental change is no longer good enough to survive,
let alone thrive, requiring leaders to radically shift their
thinking. Learn how to combine your strategic intelligence
(SQ) with your contextual intelligence (CQ) in a suite of
leadership competencies that will position you to be a
front-runner in the new order of business.
GREEN INITIATIVES: 2015 AND BEYOND
nn
Steve Ashkin
This session will recap what you need to know about the
changes to USGBC’s LEED requirements and the U.S.
Environmental Protection Agency’s Guide on Standards and
Ecolabels. Plus learn the latest from Green Seal, EcoLogo/
UL, and the EPA’s Design for the Environment, the Green
Sports Alliance Playbook on cleaning, and more.
nnn
Fred Broder
People are your power. Learn to successfully harness this
valuable resource including: how to identify appropriate
team members; work with, or around, those you inherit;
build team cohesion; and gain commitment to goals.
Sponsored by Facility Cleaning Decisions.
Schedule as of April 14, 2014. For the latest information,
go to issa.com/seminars.
7
ISSA CONVENTION SEMINARS AND SPECIAL EVENTS
WEDNESDAY, NOVEMBER 5
8:15 a.m.–9:30 a.m.
11:00 a.m.–11:45 a.m.
ISSA KEYNOTE ADDRESS:
SUSAN ERSHLER
Fortune 500 Executive
and Mountain Climber
CONQUERING THE SEVEN
SUMMITS OF PEAK
PERFORMANCE
ISSA WORKER CERTIFICATION:
STRENGTHEN YOUR SERVICE–PROFIT CHAIN
nnn
Will Reed
Service workers are the key to cleaning profitability. Learn
how to help cleaners develop professionalism and pride
in their work, using the elements of ISSA’s new training
validation and professional certification program.
12:00 p.m.–12:45 p.m.
Susan Ershler is one of less than 300
people who have conquered the seven
summits of mountain climbing. At the
same time, she excelled at building and
leading teams that achieved exceptional,
sometimes life-changing results.
Ershler will share the “Project • Prepare •
Persevere” methodology that helped her
achieve both business and personal
success.
This session will kick off with a CIMS
Recognition Ceremony.
DEFINING YOUR PERSONAL BRAND
nnn
Gretchen Roufs
Your personal brand is the clear impression that comes to
mind when other people think of you—something unique
and, hopefully, unforgettable. Learn how to recognize,
deliberately define, and manage your personal brand.
1:00 p.m.–1:45 p.m.
TECHNOLOGY WAKE–UP CALL
nnn
Gene Marks
This session will help you identify which technologies
are already impacting your business and which ones will
make you more profitable in the future. From mobilebased productivity and time-management boosters to
improving customer service, product delivery, payment,
invoicing, document management, and much more!
2:00 p.m.–2:45 p.m.
EDUCATION SESSION
BROUGHT TO YOU BY THE CLEANING
EQUIPMENT TRADE ASSOCIATION
n
3:00 p.m.–3:45 p.m.
EDUCATION SESSION
BROUGHT TO YOU BY THE ASSOCIATION
OF RESIDENTIAL CLEANING
SERVICES INTERNATIONAL
n
4:00 p.m.–4:45 p.m.
EDUCATION SESSION
BROUGHT TO YOU BY
THE INTERNATIONAL
EXECUTIVE HOUSEKEEPERS
ASSOCIATION
n
Sessions and events have been listed in chronological order and color-coded by track.
n Advanced
Distributor
Program
8
n Sales and
Marketing
n Trade Show
Floor Seminar
n Facility
Management
Register at issa.com/register.
n Social Media/
Technology
n Workforce
Development
n Strategy/
Leadership
n Safety/
Sustainability
$ Additonal
Fee
ISSA CONVENTION SEMINARS AND SPECIAL EVENTS
THURSDAY, NOVEMBER 6
12:00 p.m.–12:45 p.m.
ADVANCED DISTRIBUTOR PROGRAM:
GET NOTICED, GET FOUND, GET LEADS
nnnn
Jason Filler
Discover the most important pieces of the online
marketing puzzle—mobile responsive websites,
content development, local maps optimization, payper-click marketing, and social media—plus how
to utilize these tools to drive traffic to your website,
generate leads, and increases profits.
1:00 p.m.–1:45 p.m.
IT’S TIME TO CROSS THE DELAWARE
nn
8:15 a.m.–9:30 a.m.
ISSA KEYNOTE ADDRESS:
MARCUS BUCKINGHAM
Author and Consultant
FIND YOUR EDGE
Fred Broder
This unique session delivers time-tested tools used by
George Washington, the first U.S. president, to conquer
nearly insurmountable obstacles and crises. Discover
winning principles, strategies, and more that are
applicable to the success of any current business leader.
2:00 p.m.–2:45 p.m.
GREENTECH: ADVANCES IN GREEN
CLEANING TECHNOLOGY
nnn
Steve Ashkin
Join best-selling author and consultant
Marcus Buckingham as he shares how
to put innovative ideas into practice
without stifling the personal strengths
that give you and your team your edge.
He’ll offer a simple, easy-to-remember
scheme to identify each person’s unique
combination of strengths, plus tips and
techniques on how to put their
particular advantages to use.
11:00 a.m.–11:45 a.m.
SELLING CLEAN AS RISK MANAGEMENT
nnnn
Dianna Steinbach
Cleaner facilities = safer facilities = savings. Learn how to
make the case for the value of proper cleaning as a way
to invest in reduced workplace safety risks and increased
profits, using the newly released ISSA Value of Clean®
tools.
Schedule as of April 14, 2014. For the latest information,
go to issa.com/seminars.
Maintain your position as an innovative solution provider
by being the first in your market with knowledge of
the newest and most-promising developments in green
chemicals, paper, equipment, liners, training, and more.
3:00 p.m.–3:45 p.m.
EMPLOYEE COMMITMENT: THE NEW
SECRETS TO AN ENGAGED WORKFORCE
nnn
Liz Trotter and Derek Christian
Discover how you can turn average staff into excellent
employees with a well-developed employee engagement
program that increases quality, decreases turnover,
boosts profits, and creates a unique service experience
for your clients.
4:00 p.m.–4:45 p.m.
EDUCATION SESSION
BROUGHT TO YOU BY THE CLEANING
EQUIPMENT TRADE ASSOCIATION
n
5:00 p.m.–7:00 p.m.
ISSA MANUFACTURER REPRESENTATIVES
FORUM AND RECEPTION
UNTAPPED RESOURCE: HOW ISSA CAN
HELP YOU RIGHT NOW
Explore ways ISSA helps manufacturer representatives
improve their business during this networking event.
9
ISSA CONVENTION SEMINARS AND SPECIAL EVENTS
FRIDAY, NOVEMBER 7
11:00 a.m.–11:45 a.m.
IT IS YOUR RESPONSIBILITY TO
PROVIDE A SAFE ENVIRONMENT
nnn
John Poole
Your responsibility isn’t just pursuing organizational
results. It’s imperative that you provide a safe work
environment for your employees. Learn what to consider
in safety planning, how safety fits into everything from
worksite analysis to hazard prevention to health planning,
and what to cover under emergency preparations and
action planning.
E
H
T
S
S
I
M
DON’T
LOUS
FABU AY
FRID E!
FINAL
9:00 a.m–10:00 a.m.
ISSA KEYNOTE ADDRESS:
RICK PITINO
Champion
Basketball Coach
THE ONE-DAY CONTRACT
Learn the secrets behind Rick Pitino’s
storied basketball championships and
successful records, including how to
get the most out of teams and how to
inspire amazing work ethic. Plus, he’ll
reveal how day-to-day achievements
are the key to exceptional victories.
Co-sponsored by BSCAI.
{
Use social media to
connect with your peers
at issa.com/connect. Plus,
find out about the LinkedIn
Member Reception during
ISSA/INTERCLEAN!
{
Sessions and events have been listed in chronological order and color-coded by track.
n Advanced
Distributor
Program
10
n Sales and
Marketing
n Trade Show
Floor Seminar
n Facility
Management
Register at issa.com/register.
n Social Media/
Technology
n Workforce
Development
n Strategy/
Leadership
n Safety/
Sustainability
$ Additonal
Fee
ISSA CONVENTION SEMINARS AND SPECIAL EVENTS
1:00 p.m.–2:00 p.m.
ISSA EXCELLENCE AWARDS
LUNCHEON FEATURING
SUGAR RAY LEONARD
Famed Boxer
THE POWER TO WIN!
Celebrate excellence with one of America’s
most-recognized boxing champions as
he shares lessons learned in his sports
and business careers. During Leonard’s
keynote address, you’ll discover how to
apply the same qualities of discipline,
focus, determination, and attitude to drive
your personal and business success. ISSA
milestone members, ISSA Innovation Award
winners, and Best Customer Service Award
winners also will be recognized during the
ISSA Excellence Awards Luncheon.
2:15 p.m.–3:00 p.m.
EXIT STRATEGY: TREAT YOUR BUSINESS
LIKE AN INVESTMENT
n
Peter Holton
Co-sponsored by the following members
of the American Association of Cleaning
Equipment Manufacturers: Amano Pioneer
Eclipse Corp., Aztec Products, IPC Eagle
Corp., Karcher North America, Minuteman
International, Nilfisk-Advance,
NSS Enterprises, ProTeam, and Tennant Co..
Selling your business can be lucrative, or it can be nearly
impossible if not planned properly. Learn to treat it like an
investment rather than just a career, and discover how to
reap your well-deserved profits.
2:15 p.m.–3:45 p.m.
ADVANCED DISTRIBUTOR PROGRAM:
10 TRENDS SHAPING THE CLEANING
INDUSTRY
nnn
Dave Frank
Analyze trends that are shaping the industry and take a
hard look at what is on the horizon to best prepare and
identify ways to capitalize on emerging opportunities.
This can’t-miss presentation will help you see the
cleaning industry as you’ve never seen it.
3:15 p.m.–4:00 p.m.
PUT THE PRO IN PROFESSIONALISM
nn
Anthony Trombetta
What does it take to be a true professional? Professionalism
permeates everything you do—from the vocabulary you
use to the way in which you train. Come learn simple,
easy-to-implement ideas that will take your organization
to the next level.
Schedule as of April 14, 2014. For the latest information,
go to issa.com/seminars.
11
EXHIBITORS
Meet With Top Executives From the Following Global Exhibitors*
(ISSA Innovation Award entrants are listed in blue type*.)
3M Building & Commercial Services Div.
A.R. North America, Inc.
AaLadin Cleaning Systems
ABC Compounding Co., Inc.
Abco Products Corp.
Ableman International Co. Ltd.
Abrapal S.L.
ACS Industries, Inc./Scrubble Division
Adenna, Inc.
Advance
AEP Industries, Inc.
Airosol Co.
ALECO E.S. Robbins Corp.
Alkota Cleaning Systems, Inc.
Allied West Paper Corp.
Alpha Chemical Services, Inc.
Aluf Plastics Division
Amano Pioneer Eclipse Corp.
Amer Electric Motion, Inc.
American Cleaning Solutions, Div. of American
Wax Co.
American Dish Service
American Dryer, Inc.
American Honda Motor Co., Inc.
American Paper Converting
Americo Manufacturing Co., Inc.
Ammex Corp.
Amrep, Inc.
Anderson Chemical Co.
Apache Mills, Inc.
APC Filtration, Inc.
Applied Plastics, Inc.
Aqua ChemPacs
Arjem, Inc.
ASI Group
Athea Laboratories, Inc.
Aztec Products, Inc.
B&G Equipment Co.
B8 Sales, Inc.
Bar Keepers Friend
Barens, Inc.
Battery De-Mister, LLC
Bayer Environmental Science
BE Pressure Supply, Inc.
Beach Sales & Engineering - Hurricone
Beckson Industrial Products, Inc.
Bentonite Performance Minerals, LLC
Berk Wiper International, LLC
Berkley Square, Inc.
Big D Industries, Inc.
Billtrust
12
Register at issa.com/register.
Bio Clean Products
Bio Clean Technologies
Bioplanet Corp.
Bissell BigGreen Commercial
Blossom/Mexpo International
Bobrick Washroom Equipment, Inc.
BOC Plastics
Bona US
Bonette AB
BOSS Cleaning Equipment
Bradley Corp.
Brandenburg
Breeze Software
Briarwood Products Co.
Briggs & Stratton Corp.
Brightwell Dispensers Inc.
Bro-Tex, Inc.
Brulin & Co., Inc.
Buckeye International, Inc.
Building Service Contractors Assn. International
Building Services Management Magazine
Bullen Companies, Inc.
Busch Systems International
ByoPlanet International
Caddy Clean Scandinavia AB
Cam Spray/Command Pressure Washers
Carlisle Sanitary Maintenance Products
Carolina Mop Manufacturing Co.
Carolina Paper Co.
Carroll Co.
Cascades Tissue Group
Cat Pumps Carpet Cleaning Pumps and Accessories
Cat Pumps High Pressure Pumps and Accessories
Cellucap Manufacturing Co.
CFR Environmental Cleaning Systems
Changzhou Tianan Nikoda Electronic Co. Ltd.
Chapin Manufacturing, Inc.
Chappell Supply & Equipment Co.
Charlotte Products
Chase Products Co.
ChemBlend International, LLC
Chemical Universe
Church & Dwight Co., Inc.
Cimex-USA
Citrus Oleo
Claire Manufacturing Co.
Clarke
Clean Control Corp.
Cleaning Equipment Trade Association (CETA)
CleanMax Commercial Vacuums
CleanTelligent Software
See the most up-to-date exhibitor list at issa.com/exhibitors.
Clorox Professional Products Co.
Colgate Palmolive Co., Commercial Customer
Group
Comet U.S.A., LLC
Commercial Zone Products
Concept Amenities
Concrobium Products
Construction Specialties
Continental Commercial Products, LLC
Conver Pack Inc.
Convermat Corp.
Core Products Co., Inc.
Cosilion, LLC
COXREELS
CP Industries
Creative Chemicals, Inc.
Cross Cleaning Solutions
Cross Country Installations & Service, LLC
Crown Mats & Matting, Div. of Ludlow
Composites Corp.
Crystal Lake Manufacturing, Inc.
Custom Chemical Formulators, Inc.
Cyan Labs
Daley International
Damarco Solutions
DDI System
Dead Sea Works Ltd. c/o K+S
Deb Group
Delta Industries
Delta Marketing Int’l, LLC
Delta-Q Technologies Corp.
DEMA Engineering Co.
DeRoyal Textiles, Inc.
Dial Professional, Henkel Consumer Goods, Inc.
Digital Housekeeper
Dirt Killer Pressure Washers, Inc.
Discover Energy Corp.
Doctor Aromas
Double Summit, LLC
Draco Hygienic Products, Inc.
Dreumex USA
Dri-Eaz, A Legend Brands Co.
Durable Corp.
Durable Packaging International
Eastman Chemical Co.
Ebac Industrial Products, Inc.
Eco Concepts, Inc.
Ecolab, Inc.
EDIC
EES, Inc.
Ekcos Innovations
Electrolux Home Care Products, NA
Emerald Professional Protection Products
EnerSys
Envirochem, Inc.
Ermop Endustriyel Paspas Sanayi ve Tic. Ltd. Sti.
Essential Industries, Inc.
ETC of Henderson, Inc.
Etowah Chemical Sales & Service
Ettore Products Co.
Eurow & O’Reilly Corp.
Evolution Sorbent Products, LLC
Excel Dryer, Inc.
ExpressTime
Faner Aroma Product Co. Ltd.
Farley’s, Inc.
FFUUSS 2013, S.L.
FiberFix USA, LLC
Filmop USA
Fimor S.A.S.
Fineline Settings, Inc.
First Preference Products Corp.
Flexaust-TUEC
FlexSweep Industries
Floorguard Matting Manufacturing Co., Ltd.
F-matic, Inc.
FNA Group
Fogmaster Corp.
Formula Corp.
Fortune Plastics, Inc.
Frank Miller & Sons, Inc.
Fresh Products, LLC
Fullriver Battery USA
G & F Manufacturing Co., Inc.
Gator Cleaning Products, LLC
*List as of May 1, 2014.
13
EXHIBITORS
(ISSA Innovation Award entrants are listed in blue type*.)
Geerpres, Inc.
Geneon Technologies
General Floorcraft
General Pump, Inc.
Georgia-Pacific Professional
Giant Industries, Inc.
GK Green Klean
Gofer Parts
GOJO Industries
Golden Star Inc.
Graco Manufacturing Co.
Green Seal, Inc.
Guangdong Haoyu Cleaning & Envtl. Protection
Eqpt. Co., Ltd.
Guangzhou Hao Tian Cleaning Equipment
Technology Co. Ltd.
H.D. Hudson Mfg. Co., Professional Division
Haaga
Hangzhou Hengye Motor Manufacture Co. Ltd.
Hangzhou Special Nonwovens Co. Ltd.
Haug Bursten
Haviland Corp.
Hawk Enterprises of Elkhart, Inc.
Heritage Bag Co.
Hillyard Industries
Home Care Products, LLC
Honeywell Safety Products USA, Inc.
Hoover, Inc., A Div. of TTI Floor Care
Hospeco
HTC Twister, Inc.
14
Register at issa.com/register.
Hubbell
Hydra-Flex, Inc.
Hydro Systems Co.
Hydro Tek - Cleaning Equipment Manufacturing
Hydro-Force Manufacturing
Hyso, LLC
Ibix S.r.l.
iCheck, Inc.
Impact Products, LLC
Industrie de Nora S.p.A.
Infor Global Solutions, Inc.
Infotrac, Inc.
Inopak Ltd.
Inspired TEC, LLC
Intellibot Robotics, LLC
Intelligent Products, Inc.
Inteplast Group
Intercon Chemical Co., Inc.
International Steel Wool, Inc.
International Window Cleaning Association
IPC Eagle Corp.
Italimpia-Nardi S.A.
ITW Professional Brands
J & M Technologies, Inc.
J.S.O’will, Inc.
Jadcore, Inc.
Jarrett Logistics Systems
Jelmar, LLC
Jiangmen AYT Electrical Appliance Co., Ltd.
Jiaxing JS Trading Co., Ltd.
Jofel USA, LLC
Kaivac, Inc.
Karcher Commercial
Kem Tech Industries
Kennedy Hygiene Products Ltd.
Keystone Adjustable Cap Co., Inc.
KIK Custom Products
Kimberly-Clark Professional
King Heinz Life Technology Co., Ltd
Kissner Group
KleenRite Equipment
Knight, LLC, Unit of IDEX Corp.
KO Manufacturing, Inc.
Koblenz (Thorne Electric Co.)
Kohler Engines
Konie Cups International, Inc.
Krud Kutter, Inc.
Kruger Products L.P.
Kuloday Plastomers Pvt Ltd.
Kutol Products Co.
Kwantek
Lagasse Inc.
Lambskin Specialties
Leading Edge Products, Inc.
Lester Electrical
See the most up-to-date exhibitor list at issa.com/exhibitors.
Lindhaus USA
Lollicup USA, Inc.
M & M Vacuum Cleaner Parts Distributor, Inc.
Magnolia Brush Manufacturers Ltd.
Maintenance Sales News Magazine
Malt Industries, Inc.
Marathon Solutions, Inc.
Markit Promotions
Mastercraft Industries, Inc.
Mats, Inc.
MCR Safety
Megall Industries (Qingdao) Ltd.
Mercantile Development, Inc.
Mercury Floor Machines, Inc.
Meritech, Inc.
Mesto Spritzenfabrik Gmbh
Met-All Industries
Micro Essential Laboratory
Midlab, Inc.
Midwest Rubber Service & Supply Co.
Milazzo Industries, Inc.
Milwaukee Dustless Brush, Gordon Brush
Wisconsin, LLC
Minuteman International, Inc.
Misco Products Corp.
Mi-T-M Corporation
MJS Packaging
Moerman Americas
Moody Insurance Worldwide
Morgro, Inc.
Mosmatic Corp.
MTM Hydro, Inc.
Multi-Clean, Inc.
NaceCare Solutions
Napco Bag & Film
National Chemical Laboratories, Inc.
National Tissue Co., LLC
Nexstep Commercial Products
Nex-Terra
Nilodor, Inc.
Ningbo A-One International Trading Co., Ltd.
North American Plastics & Chemicals Co., Inc.
North American Salt Co., A Compass Minerals Co.
Northwest Enterprises
Norton Abrasives
NSF International
NSS Enterprises, Inc.
Nuance Solutions
Nyco Products Co.
Occidental Chemical Corp.
OdorStop
Oil-Dri Corp. of America
OMI Industries
Ophardt Hygiene Technologies, Inc.
Oreck Commercial, A Div. of TTI Floor Care
OspreyDeepClean International Ltd.
Otto Trading Inc.
PA S.p.A.
Pacific Floor Care
Padco, Inc.
Palmer Fixture Co.
COMPLETE
FACILITY
SOLUTIONS
IN ONE PLACE!
Find products and services for
all your customers’ needs.
+ Cleaning agents
+ Cleaning supplies and accessories
+ Foodservice equipment and supplies
+ Healthcare and contamination control
+ Hospitality amenities
+ Material handling
+ Outdoor cleaning equipment and
ground maintenance
+ Paper products and disposables
+ Power equipment for all surfaces
+ Restroom fixtures and accessories
+ Safety equipment and accessories
+ Window-washing equipment
and accessories
Pancomp International Ltd.
Paperless Proposal
Pathosans
PDQ Manufacturing, Inc.
Perfect Products, Inc.
Perform Manufacturing, Inc.
Peter Greven Skin Care
Petoskey Plastics
Phoenix Floor Care
PIC Business Systems
Portico Systems, LLC
PortionPac Chemical Corp.
*List as of May 1, 2014.
15
EXHIBITORS
(ISSA Innovation Award entrants are listed in blue type*.)
Powr-Flite Commercial Floor Care Equipment
Premalux, LLC
Pressure-Pro, Inc.
Proandre Hygiene Systems, Inc.
Procter & Gamble Professional
Procyon
Product Innovations, LLC
Progressive Products, LLC
Prohygiene, S.A.
Pro-Link, Inc.
ProTeam, Inc.
Protective Industrial Products-Food Service
Pumptec, Inc.
Pure Concepts Ltd.
Purleve
Quality Assured Label
Queenaire Technologies, Inc.
QuestVapco Corp.
QuickLabel Systems
R&B Wire Products, Inc.
R.E. Whittaker Co.
R3 Reliable Redistribution Resource
RD Industries, Inc.
Reckitt Benckiser Professional
Regal Ideas-Telesteps
Rep Toolkit
Research Solutions, Inc.
Revolution Bag, Inc.
Robanda Amenities
Rochester Midland Corp.
Roebic Laboratories, Inc.
Root-Lowell Manufacturing Co./RL Flo-Master
Royal Paper, Inc.
Royce Rolls Ringer Co.
Rubbermaid Commercial Products, Inc.
S.M. Arnold, Inc.
S.P.E. Elettronica Industriale
Saalfeld Redistribution
Salt Depot Inc.
San Jamar
Sandia Plastics, Inc.
SaniGlaze International, LLC
Sanitary Maintenance Magazine
Santoemma S.r.l.
Sapphire Scientific, A Legend Brands Co.
SCA
Schieffer Co., International L.C.
Scotwood Industries, Inc.
Sealed Air Diversey Care
Seatex Ltd.
Seko Dosing Systems Corp.
Sellars Wipers & Sorbents
Shanghai Kingmax Commodity Co. Ltd.
Shark Pressure Washers
Sheila Shine, Inc.
16
Register at issa.com/register.
Shop-Vac Corp.
SHURFLO-Pentair
Sierra Hygiene Products
Sigma Plastics Group
Simoniz USA, Inc.
simplehuman
SKM Industries, Inc.
Sky Systems Co., Inc.
SM Bure Co., Ltd.
Sofidel America Corp.
Soft Vac Corp.
Solaris Paper Inc.
Solo, Inc.
Soundview Paper Co.
Sozio, Inc.
Spartan Chemical Co., Inc.
Square Scrub
Starco Chemical
Steamericas, Inc.
Stearns Packaging Corp.
Steel Eagle
Step1 Software Solutions
Stextun Industrial Co. Ltd.
Stoko Skin Care, Div. of Evonik Corporation
Summit Catalog Co.
Sunburst Chemicals
Superabrasive, Inc.
Superior Manufacturing Group, Inc.
Surface Chemists of Florida
Suttner America Company
Suzhou Xinrui Knitting & Textile Products Co.,
Ltd.
SW Gloves
SYR Clean.Com
TDL Hygiene Co. Ltd.
Team Software, Inc.
Technology Research Corporation
Tennant Co.
Tersano Inc.
The Andersen Co., Inc.
The Libman Co.
The Malish Corp.
The O’Dell Corp.
The Safety Zone
The Tuway American Group
The United Group
Theochem Laboratories, Inc.
Thornell Corp.
Tolco Corp.
TomCat Commercial Cleaning Equipment
Tornado Industries, Inc.
Toter, Inc.
Tradex International, Inc.
Transmacro Amenities
Trebor, Inc.
See the most up-to-date exhibitor list at issa.com/exhibitors.
Treleoni Group, LLC
Triple S
Trojan Battery Co.
Tucel Industries, Inc.
TVH
TVX Cleaning Equipment Co., Ltd.
U.S. Battery Mfg. Co.
UL Environment
Ultimate Solutions, Inc.
Unelko Corp.
Unger Enterprises, Inc.
United States Pumice Co.
Universal Business Systems, Inc.
USDA/BioPreferred Program
Vaxtek Industries Co., Ltd.
Vectair Systems, Inc.
Vileda Professional - Marino
Villo Cleaning Equipment Co., Ltd
Viper North America
VMC-Technical Assistance Corp.
von Drehle Corp.
Vortexx Pressure Washers
VPR Impex, Inc.
Walden-Mott Corp.
Warsaw Chemical Co., Inc.
Warwick Mills, Inc.
Wausau Paper
Wayne Combustion Systems
Wepak Corp.
West Sanitation Services, Inc.
Western Fragrant Products Corp.
Whisk Products
Windsor
Witt Industries
WizKid
Woodbine Products Co.
Working Concepts
Wyandotte Professional
Xaact Products
XPOWER Manufacture, Inc.
Xynyth Manufacturing Corp.
Zenex International
Zephyr Manufacturing Co., Inc.
Zhejiang Greatbull Industry & Trade Co. Ltd.
*List as of May 1, 2014.
DISTRIBUTOR AND MARKETING GROUPS
ISSA welcomes members of the following groups.
17
ISSA/INTERCLEAN NORTH AMERICA
CO-LOCATION PARTNERS
Take advantage of our industry knowledge.
In addition to the ISSA Convention, several industry organizations co-locate their events
during ISSA/INTERCLEAN. For scheduling details and to register, visit their websites.
ARCSI.org
BSCAI.org
CETA.org
IEHA.org
IWCA.org
SHOW SUPPORTERS*
PLATINUM
GOLD
SILVER
BRONZE
*As of May 1, 2014.
18
Register at issa.com/register.
ISSA/INTERCLEAN North America
DISTRIBUTOR REGISTRATION FEES
REGISTRATION FEES
MEMBER
NONMEMBER
TRADE SHOW—Registration before October 3, 2014.
$0*
$745
TRADE SHOW—Registration after October 3, 2014.
$50*
$745
ISSA CONVENTION SEMINARS
$99
$299
$199
$399
Unlimited complimentary badges for distributor
members in the U.S./Canada through October 3, 2014.
(Includes entry to exhibits and four keynote speakers.)
(Includes entry to exhibits and four keynote speakers.)
(Includes all educational sessions except optional
events and workshops with addtional fees.)
OR
ISSA CONVENTION SEMINAR PREMIUM
PACKAGE
company fee,**
plus $50 per
person
company fee,**
plus $50 per
person
Includes 24/7 online access to audio recordings and
fully synchronized PowerPoint presentations.
ISSA members can use their company ID to register at the member rate.
*ISSA membership is on a company basis. If you are not sure whether your company is an
ISSA member, contact ISSA at 847-982-0800.
**Nonmember company fee can be applied toward ISSA membership. Additional fees may apply
to nonexhibiting manufacturers.
{
ISSA Convention
Seminar Premium Package
Upgrade to the premium package
and you’ll get access to all the
ISSA Convention Seminars and
24/7 online access to the audio
recording and synchronized
PowerPoint presentations for
all seminars Tuesday–Friday.
{
N
BECOME NAOW AND
BER
ISSA MEM
!
E
V
A
S
REGISTER AT issa.com/register.
OFFICIAL HOTELS
Book with onPeak—ISSA/INTERCLEAN’s official housing provider—
by October 14 for discounted rates and a complimentary shuttle
bus pass ($30 value) while in Orlando.
When you book with onPeak in the ISSA/INTERCLEAN hotel block,
you:
+ Receive discounts.
+ Get a best-rate pledge—professional staff does the
comparison shopping for you to ensure the rates you pay
are the lowest.
+ Can book using only a credit card to guarantee, and pay later
to ease your commitment.
Visit issa.com/hotels for more details!
©2014 ISSA® All rights reserved. Noble 5.7.29600
19
NOVEMBER 4-7, 2014 • ORLANDO, FL • USA
ISSA
3300 Dundee Road
Northbrook, IL 60062–2303 USA
800.225.4772 (North America) or
847.982.0800
issa.com
DON’T MISS OUR FRIDAY ALL-STAR
SPORTS WRAP
featuring
OW
H
S
E
N
O
E
IT’S TH IBUTORS
DISTR D TO MISS.
R
O
F
F
A
T
’
N
CA
OW!
N
R
E
T
r
REGIS /registe
KEYNOTE SPEAKER
KEYNOTE SPEAKER
RICK PITINO
SUGAR RAY
LEONARD
plus
the ISSA EXCELLENCE AWARDS
LUNCHEON
issa.c
om
`