People Engagement Survey

People
Engagement
Survey
Measuring and
maintaining employee
engagement is key
to the success of any
organisation
Your challenges
Employee engagement is best summarised
as a positive attitude held by the employee
towards the organisation and its values.
The questions you may ask yourself include:
• How can we keep our people engaged as
we restructure the business?
• How can we limit the downside of
downsizing?
• Do our people feel an emotional
connection with the business? Do our staff
trust and value the leadership team?
• Which incentives and rewards can we use
to get the best out of our people?
• How agile is our staff?
• Can they rise to the challenge of delivering
new services and entering new markets?
In today’s rapidly changing environment,
organisations need to find ways to cope with
changes to business and technology.
Maintaining employee engagement during
organisational change is key to the success of
any organisation.
Moreover, creating and preserving a culture
of high engagement helps employees perform
better and improves employee satisfaction. It
overall contributes to the achievement of
corporate goals.
How we can help
Our model leverages more than 15 years’ experience in employee
research through our global network. The measurement tool is
flexible and is developed in the context of the business strategy: it
looks at what the organisation is trying to achieve and is not a ‘one
size fits all’ approach.
Engagement measurement provides significant benefits in terms of
value output which can help drive organisational performance by:
• focusing on engagement gaps that are critical to achieving
business goals;
• identifying drivers where improvement will have the greatest
impact on engagement;
• identifying staff typologies in need of greater support/
intervention;
• tracking performance to give a picture of progress against
objectives;
• feeding into action plans to improve the people experience;
• building in accountability to ensure that there is momentum for
change.
Illustrative example
High
Engagement Level
The PwC Employee Engagement Model provides a core driver
framework and statistical method for measuring levels of employee
engagement and for establishing linkages to key performance
drivers.
Tenants
1.0%
Champions
66,2%
Disconnected
3,8%
Captives
29.0%
Low
Low
Likelihood of Staying
High
Our threefold methodology
Phase I: Design
Questionnaire
design
Survey
program
design
Employee list
design and
mapping
Phase II: Execution
Data collection
Status reporting
Phase III: Taking Actions
Analysis to
identify
drivers of
engagement
Reporting
Action
planning
Why PwC Luxembourg?
PwC Luxembourg (www.pwc.lu) is the largest professional services firm in Luxembourg with 2,300 people employed
from 57 different countries. It provides audit, tax and advisory services including management consulting, transaction,
financing and regulatory advice to a wide variety of clients from local and middle market entrepreneurs to large
multinational companies operating from Luxembourg and the Greater Region. It helps its clients create the value they
are looking for by giving comfort to the capital markets and providing advice through an industry focused approach.
The global PwC network is the largest provider of professional services in audit, tax and advisory. We’re a network of
independent firms in 157 countries and employ more than 184,000 people. Tell us what matters to you and find out more
by visiting us at www.pwc.com and www.pwc.lu.
Your contacts
Christian Scharff
Partner, People & Change Leader
+352 49 48 48 2051
[email protected]
Bénédicte Burioni
Director, People & Change
+352 49 48 48 2181
[email protected]om
Roxane Filippa
Senior Manager, People & Change
+352 49 48 48 2183
[email protected]
© 2014 PricewaterhouseCoopers, Société coopérative. All rights reserved. In this document, “PwC Luxembourg” refers to PricewaterhouseCoopers, Société coopérative
(Luxembourg) which is a member firm of PricewaterhouseCoopers International Limited (“PwC IL”), each member firm of which is a separate and independent legal entity. PwC
IL cannot be held liable in any way for the acts or omissions of its member firms.