335 Remington Drive Oviedo, Florida 407-399-8189 [email protected] www.linkedin.com/in/jasonmpaquette J ASON P AQUETTE I N F O R M A T I O N T E C H NO L O G Y S U P P O R T P R O FE S SI O N AL Troubleshooting/Problem-Solving Customer Service Installations/Configurations Dynamic and motivated IT Professional with a solid background in configuring, testing and implementing software and systems, network support, migrations and Help Desk. Strong project management skills with a proven ability to direct large-scale installation projects, delivering each on time, within budget and adhering to all strict project specifications. Master troubleshooter, proficient in determining system requirements and resolving technical issues quickly. Academic achievements include my current pursuit of a Bachelor’s degree in Information Systems Technology with graduation expected in 2016. Outstanding communicator with a strong work ethic who functions at a high level working independently or as part of a collaborative team effort. . Service Desk Analyst Project Manager System Maintenance/Improvements C O R E C O M P E T E NC I E S Installations/Configurations Help Desk Support Network Support Migrations LAN/WAN Troubleshooting E D U C AT I O N Seminole State College, Sanford, FL: 2016 Bachelor of Science in Information Systems Technology Relevant Coursework: Database Management, Object Oriented Programming, Computer Security, Computer Architecture, Internet Applications University of Central Florida, Orlando, FL: 2012 Bachelor of Science in Sport And Exercise Science P R O FE S SI O N AL E X P E R I E N C E Visium Resources/Orange County Convention Center Orlando, FL 2013 - Present IT Consultant/Service Desk Analyst Directly responsible for configuring and implementing Dell KACE K1000/K2000 Management Appliance for IT staff and end-users; manage 350 client nodes inventoried in Dell KACE K1000 including desktops, laptops and tablets. Configure, test and implement automated software installations (MS Office 2010, Citrix Receiver) via KACE K1000 and leveraged KACE K2000 for automated remote disk imaging of Orange County PCs, laptops and tablets. Provide continuous connectivity support for three separate networks: Orange County Data Network, Building Systems/Automation and Building Video Network. Successfully migrated users from Windows XP to Windows 7; created and modified user accounts including security groups, permissions and password resets. Maintain and troubleshoot Cisco switches, PCs, laptops, tablets, iPads, mobile phones, network printers and copiers. Utilize well-developed technical skills to repair faulty hardware involving replacement and installation of hard-drives, RAM, power supplies and video cards. Consistently deliver comprehensive helpdesk support; accurately document all troubleshooting and resolution procedures to help streamline future technical assistance requests. Display strong technical knowledge and skills while training end-users on new systems/processes. CareerSource Central Florida Orlando, FL 2012 - 2013 Technical Support Representative Provided prompt technical support for Tier 1 issues via IT helpdesk, prioritizing tickets and dispatching technicians to task and location using the Track-it Helpdesk System. Assisted with installation, configuration and ongoing usability of WCF technical equipment including computers, laptops, peripheral equipment and software. Configured client equipment to connect to the WCF network. Successfully performed user/phone relocation, termination and title changes in AD/Call Manager. Expertly handled all testing and repair of faulty equipment, making final determinations on return or replacement. Proactively analyzed call logs to spot common trends and underlying problems; documented results to help decrease time for issue resolution. Fully supported the roll-out of new applications. Orange County Convention Center Orlando, FL 2011 - 2012 MIS Intern Provided Level 1 helpdesk support, identifying, analyzing and resolving user's computer issues in a timely manner and escalating problems to higher support levels when first-call resolution was beyond my scope of knowledge. Participated directly in numerous efforts involving various areas of technical support, including: o Maintaining and troubleshooting PC LAN hardware and software. o Ensuring full functionality of Cisco network switches and other related electronics. o Training end-users on PC hardware and software. T E C H NI C AL S K I L L S Operating Systems: Windows 8, 7, XP, Server 2008, OS X Mavericks, Linux, Ubuntu Server, iOS . Languages: HTML/CSS, XML, PHP, Java, C++. Network: DNS/DHCP, Active Directory/LDAP, SolarWinds. Other: Microsoft Office Suite, Dell KACE Management, GIMP, Dameware Remote Tools.
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