ITSM for enterprises of all sizes At-A-Glance

ITSM for enterprises of all sizes
Helpdesk and ticketing solutions only solve some of the challenges. What you
need is a proven service management solution packed with a set of intuitive, automated
IT applications. That’s exactly what ServiceNow Express delivers. It empowers you to
efficiently handle user requests, track IT assets and proactively troubleshoot issues while
delivering smart reporting back to the business to help quantify and prove the value of IT.
Struggling to manage your helpdesk
with email?
Automate ticket routing and assignment,
notifications and SLAs.
Finding it hard to grasp team workloads?
Visual task boards make it easy to
identify bottlenecks, change team
assignments and set priorities using
drag and drop functionality.
Battling poor asset visibility?
Now you can track assets across the
network with a single system of record.
Gain an integrated view of machines in use,
licensed software, planned maintenance
windows and much more.
3rd party reporting holding you back?
Report with a click of a button. Get rid
of cumbersome spreadsheets and
generate reports, gauges and any-metric
dashboards to demonstrate the value
of IT to business leaders.
Get way more done
Get users back up and running quickly
Keep the business moving and users
productive with automated ticket routing
and escalation policies.
Empower users with self-help
Help users to help themselves—requesting IT
services, logging issues and tracking progress with
an informative and engaging self-service portal.
Proactively prevent issues
Improve problem resolution, quickly identify
the root cause of incidents and prevent future
problems with one connected view of systems,
networks and software.
Share know-how by role
Create an easy, rich, categorized knowledge base
offering ‘how-to’ articles, system workarounds
and access to company policies.
Minimize the impact of change
Ensure IT modifications don’t adversely affect
business operations by automating change
requests and approval processes.
Go mobile
Enjoy secure and reliable mobile access from
your smartphone or tablet—anywhere at anytime.
See how there is a better way.
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