Position Title
Resettlement Support Center (RSC)
Reports Supervisor
Duty Station
Type of Appointment
Estimated Start Date
Quito, Ecuador
Official, Grade P2
Fixed term, one year with possibility of extension
As soon as possible
Closing Date
November 11, 2014
Reference Code
Established in 1951, IOM is the leading inter-governmental organization in the field of
migration and works closely with governmental, intergovernmental and non-governmental
partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all.
It does so by providing services and advice to governments and migrants.
IOM has a proactive recruitment policy to increase the representation of nationals of nonrepresented member states. Qualified applicants from the following countries will be
favourably considered:
Algeria, Angola, Antigua and Barbuda, Bahamas, Belize, Benin, Burundi, Cambodia, Cape
Verde, Cameroon, Central African Republic, Czech Republic, Comoros, Djibouti, El
Salvador, Gabon, Gambia, Guyana, Holy See, Iceland, Israel, Lesotho, Libya,
Luxembourg, Madagascar, Maldives, Malta, Marshall Islands, Montenegro, Micronesia,
Mongolia, Namibia, Nauru, Papua New Guinea, Paraguay, Republic of Congo, Saint
Vincent and the Grenadines, Seychelles, Slovenia, Somalia, Suriname, Swaziland,
Tanzania, Timor Leste, Togo, Trinidad and Tobago, Vanuatu, Venezuela, Vietnam, Yemen
Applications from qualified female candidates are especially encouraged.
Under the overall supervision of the Chief of Mission (CoM) in Quito in administrative
matters and the Resettlement Support Center (RSC) Manager in Washington D.C. for
programming matters and the direct supervision of the RSC Regional Deputy Manager in
Quito, the successful candidate will support the data and reports management for all RSC
related projects and activities.
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Core Functions / Responsibilities:
Perform daily, weekly, monthly and as assigned quality control of RSC Latin America
and Caribbean data entry into the Worldwide Refugee Admissions Processing
System (WRAPS).
Create and maintain statistical reports using SQL Server Reporting Services (SSRS)
for regular distribution to RSC Managers, team leaders and external partners. Use
automated subscriptions to circulate reports via e-mail.
Create and maintain a web-based quality assurance application for real-time
verification of data entry by caseworkers.
Follow the RSC reports calendar and produce reports on a timely basis and as
required. Review and format all reports produced by RSC Nepal for distribution to
supervisors and other programme partners.
Supervise the RSC Reports Assistants. Update staff under supervision of changes in
workflow and/or procedures and provide additional training on report production to
staff as required. Maintain leave schedule of staff under supervision and duly sign
their leave requests.
Liaise with the Refugee Processing Center (RPC) regarding WRAPS work orders
and new releases. Ensure efficient processing of urgent and sensitive cases.
Troubleshoot WRAPS access problems during RSC deployments.
Supervise all aspects related to the RSC File library, physical file creation, uploading
of applicant’s photos and RRFs, and splitting of cases according to USRAP
Maintain and keep updated the RSC file tracking software to monitor the location and
flow of refugee case files and travel packets.
Represent RSC Latin America and the Caribbean at meetings and prepare briefings,
training, background information and unit updates as needed.
Assist with interviewing and selecting new staff under direct supervision.
Alert the RSC Regional Deputy Manager of any non-compliance of staff under direct
supervision as well as areas of concern and suggest possible improvements in order
to properly support the overall development of the RSC. Maintain and ensure
confidentiality of all RSC matters following the Bureau of Population, Refugees and
Migration (PRM) confidentiality guidelines as well as IOM guidelines and code of
Report regularly to the RSC Regional Deputy Manager and RSC Manager on all
related reporting activities, problems and solutions.
Perform such other duties as may be assigned.
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Required Competencies
Takes responsibility and manages constructive criticism;
Works effectively with all clients and stakeholders;
Promotes continuous learning; communicates clearly;
Takes initiative and drives high levels of performance management;
Plans work, anticipates risks, and sets goals within area of responsibility;
Displays mastery of subject matter;
Contributes to a collegial team environment;
Incorporates gender-related needs, perspectives, and concerns, and promotes equal
gender participation;
Displays awareness of relevant technological solutions;
Works with internal and external stakeholders to meet resource needs of IOM.
Delivers on set objectives in hardship situations;
Effectively coordinates actions with other implementing partners;
Works effectively with local authorities, stakeholders, beneficiaries, and the broader
community to advance country office or regional objectives.
Required Qualifications and Experience
Master’s degree in Information Technology or a related field from an accredited
academic institution with two years of relevant professional experience; or
University degree in the above fields with four years of relevant professional
Experience in the USRAP particularly in RSC activities and resettlement operations;
Experience in managing IT or technical projects;
Experience in refugee migrations related issues;
Experience in supervising and directing staff;
Experience producing high-quality reports and excellent computer skills and
proficient in spreadsheets;
Experience in database programming and applications such as Access and SQL,
and graphical and presentation software Strong knowledge of WRAPS;
Experience in website development and management.
Fluency in English is required. Working knowledge of Spanish is an advantage.
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How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment
system, by November 11, 2014 at the latest, referring to this advertisement.
For further information, please refer to:
In order for an application to be considered valid, IOM only accepts online profiles duly filled
in and submitted with a cover letter not more than one page specifying the motivation for
Only shortlisted candidates will be contacted. You can track the progress of your application
in your personal application page in the IOM e-recruitment system.
Posting period:
From 28.10.2014 to 11.11.2014
Requisition: VN 2014/114 (O) - Resettlement Support Center (RSC) Reports Supervisor (P2) - Quito,
Ecuador (54617349) Released
Posting: VN 2014/114 (O) - Resettlement Support Center (RSC) Reports Supervisor (P2) - Quito,
Ecuador (54617352) Released
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