GLOBAL SERVICE DELIVERY FOR RSA® ARCHER eGRC On-demand services for eGRC success EXECUTIVE SUMMARY The RSA Archer eGRC platform offers significant benefits to you and your organization. Keeping it current, in sync with business objectives, and aligned with GRC best practices requires art, science, and expertise. RSA eGRC AT-A-GLANCE RSA’s Global Services Delivery capabilities ramps up ROI on your Archer eGRC solutions with services such as: consultants working through RSA’s Global Services Delivery offers you the necessary expertise, coupled with efficiency and scale, to achieve continued success in your enterprise. eGRC EXPERTISE RSA is the industry’s leader in Enterprise Governance, Risk and Compliance (eGRC) SmartStart Administration & Management Ad hoc Project Support Content Optimization Hardware Sizing & Performance Health Check SERVICES DELIVERED GLOBALLY AND EFFICIENTLY Custom Development/API Work professional services. That’s why RSA offers Archer eGRC solution services through its solutions and services acquired through hundreds of engagements. Its Professional Services consultants provide end-to-end solution fulfillment, from Strategy through Design, Implementation, and Operation, reviewing and aligning your enterprise’s underlying processes and workflows with the delivered solution. While expert advice continues to be in high demand, so is efficient delivery of Global Services Delivery capabilities. By scaling its expert consultants to 24/7/365 access worldwide without requiring a physical, onsite presence, you benefit from faster turnaround without sacrificing expertise. GET STARTED THE SMART WAY Having the best tool in the toolbox does not guarantee your success. It only provides you with opportunity. The SmartStart for RSA Archer eGRC service offering gives you the direction for achieving success quickly and into the future with Archer, your best eGRC tool and opportunity. RSA experts provide installation assistance and an introduction to key features and functionality of the platform and your licensed RSA Archer eGRC Solutions. This enables you to realize immediate value from your investment. ADMINISTER AND MANAGE CHANGE The Administration and Management for RSA Archer eGRC service provides you with a change process for off-loading your day-to-day Archer management tasks to RSA’s global delivery resources. After requesting a task, you can track activity from start to completion. Sample tasks include managing user creation/deletion and access, checking proper completion of feeds and other processes, and making small changes to existing apps and solutions. DATA SHEET ACCESS AD HOC TASK ASSISTANCE WHENEVER YOU NEED IT Ask any IT department. No matter how much experience the members of the team have, they cannot be experts in everything. The Ad Hoc Project Support for Archer eGRC service allows your team to call RSA for expert service consultants whenever “Our GRC responsibilities are always changing. Our stakeholders continue to expect our IT team to match their business requirements. Having a flexible way to manage change requests is important to our success. Through its global delivery capabilities, RSA has provided us with a timely and costeffective way to administer our Archer solution.” VP IT National Healthcare needed. This serves to efficiently augment the resources you already have, as well as enable the opportunity for knowledge transfer through hands-on experience with RSA expert consultants. IMPROVE DATA CURRENCY AND PROVIDE CONTENT ACROSS THE ENTERPRISE The Content Optimization for RSA Archer eGRC service offering enables the use of RSA consultants to optimize Archer data sets and content delivery processes to support enhanced scorecards and reports across the enterprise. This service adds value to your Archer eGRC solution by enriching data used by critical business functions, driving deployment scalability for adoption of additional content across eGRC silos, supporting Big Data initiatives, and taking advantage of the industry’s leading eGRC expertise gained from hundreds of engagements. WHEN YOUR NEEDS CHANGE, REASSESS YOUR ARCHER eGRC PLATFORM FOR BETTER PERFORMANCE The Archer eGRC Hardware Sizing & Performance Health Check service provides a way to assess your Archer eGRC platform configuration whenever your business needs or environment changes. An effective sizing appraisal of the Archer eGRC solution, this service applies to new customers prior to solution implementation, as well as existing Archer customers who have made significant changes to their environment. Match your solution to your needs for better performance and overall eGRC success. Organization ABOUT RSA RSA, the Security Division of EMC, is the premier provider of security, risk and compliance management solutions for business acceleration. RSA helps the world’s leading organizations succeed by solving their most complex and sensitive security challenges. These challenges include managing organizational risk, safeguarding mobile access and collaboration, proving compliance, and securing virtual and cloud environments. Combining business-critical controls in identity assurance, encryption & key management, SIEM, Data Loss Prevention and Fraud Protection with industry leading eGRC capabilities and robust consulting services, RSA brings visibility and trust to millions of user identities, the transactions that they perform and the data that is generated. For more information, please visit www.RSA.com and www.EMC.com, or email RSA Global Services Sales. 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