The Lycée Français de San Francisco has currently two Help Desk positions available in the IT Department located in our SF campuses (Sunset/Ortega and Ashbury/Cole Valley). Mission: The Lycée Français de San Francisco IT Department provides educational and administrative technology design and selection, technical support including the website, training, systems management and administration, technology acquisition, the review and development of IT policies and standards, and strategic planning service for faculty, students, and parents. End User Support: This position will be the primary technical support person on one of the school’s campuses. Although typically stationed on one campus, the new helpdesk person can be asked to move to other sites as needed and will be asked to support 1000+ users on multiple campuses with the assistance of the Helpdesk team, of which he/she will be a member. The ideal candidate must: • Have strong good problem solving skills • Have strong interpersonal skills • Be customer service oriented and extremely patient • Be detail-oriented • Be able to work independently • Exhibit solid written and oral communication skills Key Support Responsibilities: • Oversee helpdesk tickets • Provide internal faculty, administrator, and student users with support for operating systems, network connectivity, applications, and printing • Maintain domain Users and Computers in Active Directory • Monitor key onsite server services, and provide initial diagnosis and troubleshooting • Build and deploy Windows, Mac and iPad images, updates, and new software on multiple end user platforms • Manage onsite VOIP telephony and voicemail • Manage inventory of hardware and software • Diagnose and repair client, server, and networking hardware and equipment • Replace toner, maintain printers • Follow procedures for ordering equipment and supplies • Maintain asset inventory • Provide all range of end users with training of their technology products Skills: • • • • • • • • Well developed project management abilities Understanding of Windows servers and services, Windows clients, and Apple clients, both PCs and iOS devices Experience troubleshooting hardware issues and replacing hardware on both desktops and laptops Experience troubleshooting basic levels of network, software, and printing problems Outstanding communication skills Energy, patience, flexibility, a light touch, and a sense of humor necessary to work effectively with a variety of constituents A detail-oriented approach to work A commitment to teamwork Start Date: Immediately Status: 30 hours per week (full-time is 40h) Location: San Francisco To apply for this position, please submit your resume along with a cover letter to: https://www.lelycee.org/cf_forms/view.cfm?formID=70 The Lycée Français de San Francisco is an equal Opportunity Employer. All qualified applicants are encouraged to apply. Employment contingent upon successful completion of background investigation. Direct candidates only. This position does not include any relocation assistance. No phone call please.
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