The Lycée Français de San Francisco has currently two Help... the IT Department located in our SF campuses (Sunset/Ortega and...

The Lycée Français de San Francisco has currently two Help Desk positions available in
the IT Department located in our SF campuses (Sunset/Ortega and Ashbury/Cole Valley).
Mission: The Lycée Français de San Francisco IT Department provides educational and
administrative technology design and selection, technical support including the website,
training, systems management and administration, technology acquisition, the review and
development of IT policies and standards, and strategic planning service for faculty,
students, and parents.
End User Support: This position will be the primary technical support person on one of the school’s
campuses. Although typically stationed on one campus, the new helpdesk person can be
asked to move to other sites as needed and will be asked to support 1000+ users on
multiple campuses with the assistance of the Helpdesk team, of which he/she will be a
The ideal candidate must: • Have strong good problem solving skills
• Have strong interpersonal skills
• Be customer service oriented and extremely patient
• Be detail-oriented
• Be able to work independently
• Exhibit solid written and oral communication skills
Key Support Responsibilities: • Oversee helpdesk tickets
• Provide internal faculty, administrator, and student users with support for
operating systems, network connectivity, applications, and printing
• Maintain domain Users and Computers in Active Directory
• Monitor key onsite server services, and provide initial diagnosis and
• Build and deploy Windows, Mac and iPad images, updates, and new software on
multiple end user platforms
• Manage onsite VOIP telephony and voicemail
• Manage inventory of hardware and software
• Diagnose and repair client, server, and networking hardware and equipment
• Replace toner, maintain printers
• Follow procedures for ordering equipment and supplies
• Maintain asset inventory
• Provide all range of end users with training of their technology products
Skills: •
Well developed project management abilities
Understanding of Windows servers and services, Windows clients, and Apple
clients, both PCs and iOS devices
Experience troubleshooting hardware issues and replacing hardware on both
desktops and laptops
Experience troubleshooting basic levels of network, software, and printing
Outstanding communication skills
Energy, patience, flexibility, a light touch, and a sense of humor necessary to
work effectively with a variety of constituents
A detail-oriented approach to work
A commitment to teamwork
Start Date:
Status: 30 hours per week (full-time is 40h)
San Francisco
To apply for this position, please submit your resume along with a cover letter to:
The Lycée Français de San Francisco is an equal Opportunity Employer. All qualified
applicants are encouraged to apply. Employment contingent upon successful completion
of background investigation. Direct candidates only. This position does not include any
relocation assistance. No phone call please.