Oracle for Microsoft Lync Solutions Brief Westcon is a value added distributor of category-leading unified communications, infrastructure, data centre and security solutions with a global network of specialty resellers. Our teams create unique programmes and provide exceptional support to accelerate the business of our partners. Strong relationships at every level of the Westcon organisation enable our partners to receive support tailored to their needs. From global logistics and flexible customised financing solutions to pre-sales, technical and engineering assistance, we work with our partners to respond with agility and speed to changing market conditions so they can achieve the fastest time to revenue. Westcon Convergence offers the widest portfolio of Microsoft Lync eco-system vendors currently available through value-added distribution. Through our collaboration with Microsoft, as their only Pan-European distribution partner for the Lync In-a-Box catalogue in EMEA, Westcon is able to offer exclusive bundles and special offers. Incremental per-product and multi-unit purchase discounts and bundles are also available to Microsoft Gold & Silver Communications Partners through the Lync Hardware Catalogue. In addition to the broadest portfolio of Lync eco-system vendors, Westcon provides an integrated supply chain value proposition encompassing product, sales & pre-sales support, marketing, services and training. By reducing cost and complexity in the channel supply chain for Lync products & services, we hope that you will take the opportunity to work with Westcon to accelerate success and improve efficiency of solution fulfilment in your Lync-related business. This Solution Brief is designed to help you understand Microsoft Lync and Oracle solutions and the benefits they bring to your customer. Our goal is to make Lync business easier and more profitable for our customers. To learn more about Westcon’s Lync offers please visit our website, contact your Westcon Account Manager or get involved through discoverUC.com discoverUC.com is brought to you by Westcon and features wealth of resources dedicated to Lync. Discover how Westcon is the Lync Hardware Distribution Partner making Lync simpler and more profitable with discoverUC.com Visit it now CONTENTS 4 What is Unified Communications? 5 Microsoft Lync 2013 6 IM and Presence 6 Enterprise Voice 7 Unified Conferencing 8Video 8 9 9 10 10 13 ORACLE MICROSOFT LYNC SOLUTIONS BRIEF Application and Document Sharing The Oracle Advantage Solution Overview Microsoft Lync Server and Oracle E-SBCs Oracle E-SBCs Oracle Solutions for Microsoft Lync 13 Oracle E-SBC product line 14 Oracle E-SBC Virtual Machine Edition 16 Vendor neutral Session Management for Microsoft Lync 22 Next Steps 3 Introducing Unified Communications Unified Communications (UC) is improving and enhancing the way that enterprises and individuals not only communicate but also in the way business is transacted. By incorporating multi-media applications (voice, video, IM, presence) into a single, feature rich user experience, significant productivity and efficiency gains can be achieved. What is Unified Communications? There are many definitions of “unified communications” but broadly speaking it combines multiple real-time and offline communication modes (such as telephony, video, email, fax, and instant messaging) plus a range of additional capabilities (including presence detection and click-to-call) into a single, integrated solution. With UC solutions, users can access and manage all of their communications tools from a single environment, regardless of their location. Presence A collection of attributes that provides an indication of status, activity, location, ability to communicate, and contact information. Private branch exchange (PBX) replacement UC integration with Voice over Internet Protocol (VoIP) systems can replace traditional phone exchange systems. ORACLE MICROSOFT LYNC SOLUTIONS BRIEF Instant messaging (IM) A form of realtime text-based communication. Unified Messaging An application that consolidates a user’s voice mail, fax, and email into one mailbox, so that the user only needs to check a single location for messages, regardless of type. Data and desktop sharing A feature that allows users to share files, use whiteboard, and display their desktop to a meeting or to conversation participants. Conferencing Two-way video and audio transmissions between users in multiple locations W h at is U ni f ied Communications ? 4 Microsoft Lync 2013 Workplaces are changing. Teams are more distributed. People need productivity tools that enable them to work from virtually anywhere. Yet, despite organisations’ technology investments, users struggle to stay connected with colleagues and the business. Slow innovation in traditional technologies, like telephony, forces users to choose other modes for collaboration and communication, making it challenging for IT professionals to deliver new capabilities in an integrated, cost-effective, and secure manner. Microsoft Lync 2013 is an enterprise-ready unified communications platform that connects people everywhere, on Windows 8 and other devices, as part of their everyday productivity experience. Lync provides a consistent, single client experience for presence, instant messaging, voice, video and meetings. Lync 2013 supports multiparty HD video conferencing, modern “touch first” capabilities for fast and natural communications, and work anywhere scenarios that do not require a VPN for encryption. Lync 2013 users can connect to anyone on Skype, enabling rich communication with hundreds of millions of people around the world. The unified nature of the system helps reduce costs and facilitates rapid user adoption. And, because Lync is broadly interoperable, it fits into existing IT infrastructure for easier deployment and migration. Access product information, case studies and more on the Microsoft Lync resource centre CONNECTED END USER EXPERIENCE Microsoft Lync Server 2013 ushers in a new connected user experience transforming every communication into an interaction that is more collaborative, engaging, and accessible from anywhere. Users seek communications tools that make their work easier and are available anywhere, anytime - including within the context of other applications. Microsoft Lync 2013 is the rich client application that provides presence, IM, voice, and ad hoc collaboration and online meeting capabilities through a single interface. Lync 2013 is easy to use, works closely with familiar tools such as Work from Anywhere SharePoint and Office applications, and drives user adoption with powerful features and a streamlined communications experience. The client dashboard surfaces common functions such as dial pad, visual voicemail, contact list, and active conversations. Users get an experience that is consistent and familiar across PC, phone, and browser. BUSINESS NEED SEE Find and communicate with the right person Rich Presence, Skill Search Create a more interactive work environment by building social connections Activity Feed Communicate naturally, the way users work Office Integration, Enterprise Voice Make every interaction a near face-to-face meeting Unified Conferencing Communicate with context from Microsoft Office applications Office Integration Stay connected from virtually anywhere Enterprise Voice ORACLE MICROSOFT LYNC SOLUTIONS BRIEF M icroso f t Ly nc 2 013 5 SINGLE, UNIFIED PLATFORM For IT, the benefits are equally powerful, with a highly secure and reliable system that works with existing tools and systems for easier management, lower cost of ownership, smoother deployment and migration, and greater choice and flexibility. Lync Server 2013 is built from the ground up to be a single platform that works with, and can even replace traditional and IP PBX systems, third-party voicemail systems, and legacy audio, video and Web conferencing solutions. BUSINESS NEED SEE Augment or replace traditional PBX Enterprise Voice, Unified Platform Suit various user device needs Choice of Endpoints Reduce IT management challenges and cost Simplified Deployment Create custom business solutions Extensibility Leverage time and cost savings of moving to the cloud Support for On-premises, Cloud, and Hybrid Deployments IM AND PRESENCE Rich presence and instant messaging capabilities in Lync Server 2013 helps workers find and communicate with one another efficiently and effectively. Integration with familiar Microsoft Office productivity tools and Microsoft SharePoint makes IM and presence a natural part of everyday workflow, enhancing collaboration while making knowledge and expertise inside the organisation readily accessible to all users. Using features such as persistent chat, tabbed conversations, along with the capability to search message history provides for a rich quality of experience. PRESENCE Lync Server 2013 provides an immediate, visual representation of a user’s availability, or presence. By simply looking at the contact list, users can find everything they need at a glance. For example, a green icon means a contact is available, red means a contact is busy, and yellow indicates that a contact is Away from the computer. Picture and location is available with the presence “jellybean,” making a richer interface and allowing for better communications decision. Presence can be enhanced with physical locations relative to corporate network access points. Or, users can manually set their location information to let others know precise whereabouts when working from home, a coffee shop, or elsewhere. ENTERPRISE VOICE Lync provides enterprise voice capabilities that can enhance or replace traditional PBX systems. These capabilities include common calling features such as answer, forward, transfer, hold, divert, release, and park, along with Enhanced 9-1-1 calling for North America, support for analogue devices and a broad range of both IP and USB user devices from partners. Users can access these features over the Internet without using a VPN connection. Lync 2013 enterprise voice supports a wide range of telephony features including: Visual Voicemail, Team Calling, Response Groups, Simultaneous Ringing...and more… With the capability to escalate voice calls within the Lync 2013 client to a full HD video conference provides for a very powerful communications tool for organisations. ORACLE MICROSOFT LYNC SOLUTIONS BRIEF M icroso f t Ly nc 2 013 6 LYNC 2013 MOBILE CLIENT With the Lync 2013 mobile client, Lync Server 2013 supports a range of Microsoft and third-party platforms, extending a rich communications experience to customers on their mobile devices of choice. Mobile clients compatible with Lync Server 2013 are made available by Microsoft. UNIFIED CONFERENCING Conferencing capabilities are historically evaluated and acquired by workload – voice, application sharing, web conferencing, and video conferencing – and limited to users within a department or division within the enterprise. Lync Server 2013 aspires to remove those boundaries, delivering efficiency and cost savings by delivering a unified solution with feature parity to multiple single-workload solutions. New features, a unified client, and simplified operation drive adoption to help users improve productivity without extensive training. SCHEDULING, MANAGING, AND JOINING ONLINE MEETINGS Online meeting tools integrated into Outlook 2013 enable organisers to schedule a meeting or start an impromptu conference with a single click and make it just as easy for attendees to join. Attendees can be placed in a “lobby,” helping the meeting organiser to control access. The meeting roster clearly displays titles and names of attendees. A Web client extends rich conference features to participants who do not have the desktop Lync 2013 client. AUDIO CONFERENCING Audio conferencing is a fundamental need for many businesses and presents a great opportunity for cost savings when deployed on-premises. Lync Server 2013 provides a user experience that is familiar to users of traditional audio bridge services including PSTN dial-in services with touch-tone call control commands. At the same time, it incorporates powerful scheduling, joining, and management features available only with an integrated Unified Communications platform. ORACLE MICROSOFT LYNC SOLUTIONS BRIEF M icroso f t Ly nc 2 013 7 VIDEO Video conferencing is becoming increasingly important as organisations get more distributed and mobile because it provides a more personal experience that supports effective team-building. Complex interfaces, high cost, and limited features have reduced adoption of video conferencing across the broader workforce. Lync Server 2013 simplifies the user experience by incorporating video into the unified client so that adding scheduling an online meeting with video or escalating to video spontaneously is seamless and easy. In order to provide the most immersive communications experience possible, Lync Server 2013 supports a variety of video conferencing options. High-definition video (resolution 1270 x 720; aspect ratio 16:9) and VGA video (resolution 640 x 480; aspect ratio 4:3) are supported for peer-topeer calls and among Lync Meeting participants. With the new Gallery View feature, you automatically see everyone in the Lync Meeting via a continuous view of multiple HD video streams or photos. The video gallery scales to provide the best experience for a diverse set of scenarios including a peerto-peer video call, showing the most relevant people in the meeting at all times by bringing the 5 dominant speakers’ videos “into focus”. APPLICATION AND DOCUMENT SHARING By integrating traditional application and document sharing into the streamlined Lync 2013 client, Lync Server 2013 delivers a highly accessible and reliable tool that virtually everyone can use. Combined with audio or video conferencing, the result is a highly immersive and collaborative session that is simple to facilitate. Microsoft Lync delivers a wide range of user benefits that enable enterprises to improve productivity and efficiency and their employees to work smarter. A consistent unified platform and approach delivers feature rich extensibility to both desk based and mobile workers. Communications-enabled business processes automate, speed up, or otherwise improve business processes by adding unified communications capabilities including telephony, conferencing, enterprise messaging, and presence. Access product information, case studies and more on the Microsoft Lync resource centre ORACLE MICROSOFT LYNC SOLUTIONS BRIEF M icroso f t Ly nc 2 013 8 The Oracle Advantage SOLUTION OVERVIEW Oracle is the leading provider of Enterprise SBCs (E-SBCs) with a complete portfolio of solutions that enable end-to-end interactive communications across IP network borders. In addition to the range of SBC platforms, call recording solutions can be deployed using the Oracle Communications Interactive Session Recorder (ISR) platform and enhanced application integration and delivery solutions can be deployed using the Oracle Communications Application Session Controller (ASC). ORACLE SOLUTIONS ARE SPECIFICALLY DESIGNED TO DELIVER: 1. 2. 3. 4. Strong security by safeguarding user confidentiality and privacy Easy interoperability by mitigating multi-vendor, multi-protocol interoperability issues Reliable communications by ensuring service quality and availability Regulatory compliance including call recording 1. SECURITY 2. INTEROPERABILITY All UC real time voice and applications traffic is transmitted and received using the Session Initiation Protocol – SIP. It is essential that all UC traffic is protected against threats and vulnerabilities to the infrastructure. With an increase in traffic traversing public networks, this heightens the risk of security breaches and therefore security is paramount in a UC network. Encryption of signalling and media ensures that from a signalling perspective user details and telephone numbers are not displayed preventing attacks such as toll fraud from taking place. By encrypting media, this ensures that real time traffic content such as IM discussions, voice or video calls cannot be read or played back and used by fraudsters. An E-SBC ensures that all voice traffic is secure preventing not only theft of sensitive data but also ensuring that all telephony services are maintained delivering maximum uptime to the enterprise. Unified Communications can be deployed in numerous ways that ultimately involve disparate technologies and manufacturers products and solutions. In order to protect investment and reduce Capex, deploying an E-SBC can enable Unified Communications and allow multiple different products to communicate delivering a seamless solution. An example of this could be connecting the PBX of manufacturer ‘A’ to the messaging platform of manufacturer ‘B’. In this scenario whilst both manufacturers are using SIP, SIP is slightly customised to support their specific solution. Deploying an E-SBC normalises these customisations of the SIP protocol providing transparent communications between the two manufacturers. 3. RELIABILITY 4. COMPLIANCE Telephony users have become used to a very good quality voice experience. With traditional PBXs supporting separate cabling for the handsets as well as fixed cabling to fixed line PSTN operators, they have provided both a stable and reliable service. With the move away from traditional fixed line PSTN trunks to ‘soft’ SIP trunks, it is essential that the quality of experience (QoE) is maintained throughout. The role of the SBC is to deliver Quality of Service (QoS) to ensure that voice calls are prioritised over other traffic streams, are of consistent high quality and are managed dynamically based upon bandwidth and call quality metrics received. Additionally hardware can be duplicated to deliver a “High Availability” design ensuring that should a service become unavailable on one SBC, traffic is then redirected to a second SBC ensuring voice access is maintained. In sectors where sensitive data is discussed such as in finance for telephone banking or stock trading or in healthcare where patient records are discussed and accessed, enterprises need to meet compliance standards such as PCI (Payment Card Initiative, FCC (Federal Communications Commission) and HIPPA (Health Insurance Portability and Accountability Act); it is essential that all calls are monitored, secured and in relevant cases recorded. Oracle E-SBCs are able to securely manage the sensitive communications that take place irrespective of the specific market sector or type of media, this can be through encryption and or mirroring of calls and traffic to specific call recording and storage platforms. ORACLE MICROSOFT LYNC SOLUTIONS BRIEF T h e O racle A dvantage 9 E-SBCs are typically deployed in data centers, main offices or large regional offices to protect and control connections between IP network islands. Oracle E-SBCs help enterprises realise the value of IP telephony, interactive video and unified communications that increases organisational collaboration, improves business productivity and speeds business agility. They support a wide variety of applications and businesses – from SMBs to large enterprises – in any industry or market segment. Oracle E-SBCs are used by Enterprises, Contact Centres, Government and Education customers in a wide range of market segments including finance and manufacturing to realise the value of IP voice and video communications. An introduction to Acme Packet Microsoft Lync Server and Oracle E-SBCs Microsoft Lync customers are implementing SIP trunking solutions to reduce telecommunications costs and improve business agility. Many compa¬nies have lowered their PSTN termination and origination fees by as much as 70% by replacing conventional TDM PRI/BRI lines with more flexible and cost-effective SIP trunks. SIP trunking also plays a pivotal role in the migration to Microsoft Lync from other PBX platforms. Interfacing with a SIP trunking provider can be a challenge. Enterprises often encounter multi-vendor interoperability issues, codec incompatibilities, and service quality challenges when deploying SIP trunks. Oracle Acme Packet enterprise session border controllers (E-SBCs) are specifically designed to accelerate the installation of SIP trunks by overcoming common service interoperability and service quality challenges. E-SBCs serve as the termination point for SIP trunks in a Microsoft Lync or Microsoft Office Communications Server (OCS) unified communications environment, providing key session control and interworking functions. ORACLE E-SBCS Microsoft Lync Server 2010 and Lync Server 2013 manages all real-time communications, including instant messaging, VoIP, and audio and video conferencing. Lync Server is used in enterprise premises as well as service provider hosted applications. As part of many Lync Server deployments, Oracle Session Border Controller solutions are used as part of the network infrastructure. WHY DO I NEED ORACLE TO SUPPORT MY MICROSOFT LYNC SOLUTION? •• Simplicity: Oracle E-SBCs are flexible and enable simplified connectivity to SIP Service Providers reducing time to deployment of SIP trunks to a Microsoft Lync solution. •• Reliability: Oracle E-SBCs are able to load balance traffic between multiple disparate service providers. Should a network outage take place, then the Oracle E-SBCs ensure that voice, video and data traffic connections are maintained. •• Interoperability: Microsoft Lync is often deployed in parallel to an existing IP telephony infrastructure. Oracle E-SBCs enable interoperability enabling an IP PBX and SIP based applications to be integrated with a Microsoft Lync solution. •• Security: When delivering a Microsoft Lync solution it is essential that all traffic traversing the public network is secure. Oracle E-SBCs have robust encryption technology that mitigates against any potential security breaches. •• Flexibility: When remote worker solutions are being deployed it is key that they are delivered simply, securely and cost effectively. Oracle E-SBCs ensure that this happens by operating as a secure termination point for both Microsoft Lync users and SIP trunks. ORACLE MICROSOFT LYNC SOLUTIONS BRIEF M icroso f t Ly nc S erver and O racle E -S B C s 10 ORACLE E-SBC AND MICROSOFT LYNC SUPPORTED DEPLOYMENT MODELS Oracle and Microsoft solutions can be deployed in different configurations to address diverse customer requirements and environments. Three qualified designs have been jointly developed between Microsoft and Oracle In the following configuration, a Microsoft Mediation Server is connected to an IP-PBX, which in turn is connected to an Oracle E-SBC which controls the SIP trunking border. Enterprise Network Service Provider Network IP-PBX E-SBC FE Servers GW SIP Trunk Existing Telephony Environment Lync Endpoints E-SBC PSTN Mediation Server Oracle and Microsoft also support a direct connectivity model shown below. In this configuration a Microsoft Mediation server interfaces directly with an Oracle E-SBC which enables SIP trunking services for both the IP telephony infrastructure and the Microsoft UC environment. Enterprise Network Service Provider Network E-SBC Existing Telephony Environment Lync Endpoints FE Servers IP-PBX Mediation Server E-SBC SIP Trunk GW PSTN Lync Server Environment The final qualified topology illustrates how an Oracle E-SBC can be deployed within the Service Providers’ network. This allows the Mediation Server to directly connect to the Service Providers networks and provide SIP trunk connectivity to the Enterprise. Market Drivers for end to end IP communications ORACLE MICROSOFT LYNC SOLUTIONS BRIEF M icroso f t Ly nc S erver and O racle E -S B C s 11 Enterprise Network IP Telephony Service Provider Network Network perimeter IP PBX Service Provider Private IP Network (MPLS) E-SBC Service Provider SIP Trunk Infrastructure GW PSTN SIP TRUNK Existing Telephony Environment Federation, Public IM Connectivity, Remote Access Mediation Server Lync or Communicator endpoints Federation & Public IM Connectivity (PIC) to MSN, Yahoo!, AOL and XMPP networks Public IP Network (Internet) Pool Lync Server or Communications Server Environment Edge Servers Remote Lync or Communicator Endpoints ORACLE E-SBC AND MICROSOFT OFFICE 365 SUPPORTED DEPLOYMENT MODEL Microsoft Office 365 is a cloud based service that provides secure access to professional email, shared calendars, IM, video conferencing and document collaboration via Microsoft Office, Exchange Online, Sharepoint Online and Microsoft Lync. The Oracle E-SBC integrates an organisation’s existing IP telephony infrastructure with a Microsoft Lync and Office 365 infrastructure. It enables co-residency of an IP PBX and Microsoft Lync infrastructure on premises to function in parallel while ensuring that security of both signalling and media is maintained for all voice traffic. Enterprise Network DMZ Lync Endpoints IP-PBX E-SBC Firewall Existing Telephony Environment Firewall PSTN ass Byp Media P RT TLS / S Other Enteprise UC apps requiring E-SBC support (i.e. legacy video conferencing) ORACLE MICROSOFT LYNC SOLUTIONS BRIEF M icroso f t Ly nc S erver and O racle E -S B C s 12 Oracle Solutions for Microsoft Lync Many businesses throughout the Small, Medium and Enterprise (SME) market are deploying IP telephony and unified communications (UC) solutions to reduce CAPEX and OPEX and to enhance collaboration and worker productivity. In addition to this, enterprises have requirements to deliver SIP trunking and SIP based application integration and solutions at remote offices and less densely populated branch offices. In order to deliver the below solutions, the Acme Packet range of Oracle E-SBCs would be deployed: •• Secure SIP trunks •• Microsoft Lync Telephony integration and enablement •• On premises enablement of voice in Office 365 environments •• Integration of existing and disparate PBX estates •• Application integration between Microsoft Lync and SIP based PBXs •• Video integration •• Remote workers In additions to this, multi-media session recording can be achieved with the OC ISR application. Integration of business applications such as CRM solutions delivering features such as: Click to call, voice drops, and call blasts can be deployed with the OC ASC solution. ORACLE E-SBC PRODUCT LINE Acme Packet 6300 UP TO 80,000 SESSIONS Acme Packet 4500 UP TO 16,000 SESSIONS Acme Packet 3820 150 - 8,000 SESSIONS Oracle Enterprise Session Border Controller Virtual Machine Edition UP TO 250 SESSIONS LOW CAPACITY •• Small-medium business •• Distributed Enterprise ORACLE MICROSOFT LYNC SOLUTIONS BRIEF MID-RANGE HIGH-CAPACITY •• Medium-large business •• Large enterprise VERY HIGH-CAPACITY •• Very large enterprise •• Service Provider O racle S olutions f or M icroso f t Ly nc 13 ORACLE E-SBC VIRTUAL MACHINE EDITION WHAT IS IT? The benefit of the Oracle Enterprise Session Border Controller (E-SBC) and OESBC-VME products is that organisations do not compromise on features or design architecture and can deploy an Enterprise SBC (E-SBC) operating system solution in single or multi-site scenarios and on either industry standard server hardware or a choice of suitable hardware platform. The virtual machine edition (OESBC-VME) can be deployed on any suitable server hardware platform. The OESBC-VME is delivered as software for VMware ESXi and Microsoft Hyper-V environments. The OESBC-VME solution enables organisations to build a highly scalable and cost effective E-SBC and SIP infrastructure solution scaling from 25 sessions to a maximum of 250 sessions. THE CHALLENGE Many businesses are deploying IP telephony and UC solutions to reduce CAPEX and OPEX and to enhance collaboration and worker productivity. In addition to this, enterprises have requirements to deliver SIP trunking and SIP based application integration and solutions at remote offices and less densely populated branch offices. OESBC-VME is specifically designed to address the unique security, interoperability and reliability challenges businesses often encounter when extending interactive voice, video and unified communications across IP networks. OESBC-VME also helps businesses contain voice transport costs and overcome the unique regulatory compliance challenges associated with IP telephony. The OESBC-VME allows for Oracle’s enterprise E-SBC features to be deployed very economically in these environments. This approach doesn’t compromise on features or design architecture and deploys a consistent E-SBC operating system in a multi-site infrastructure. For smaller organisations operating within a single site, the OESBC-VME can be deployed very economically delivering high strength carrier grade features and functionality for a fraction of the cost. The OESBC-VME uses the same operating system as the Acme Packet 3820, 4500 and 6300 series of E-SBCs allowing enterprises to simplify their UC deployment, reduce cost of ownership and build a highly scalable E-SBC and SIP infrastructure, scaling from just 25 sessions to many thousands of sessions. Oracle’s network management application, Oracle Communications Session Delivery Manager, delivers comprehensive management to all Acme Packet appliances allowing for on-the-fly moves, adds and changes to be made. SIP Trunks IP Telephony Service Provider UC Server OESBC-VME Hosted/Cloud Services IP-PBX Internet Customer Site Remote Workers ORACLE MICROSOFT LYNC SOLUTIONS BRIEF O racle S olutions f or M icroso f t Ly nc 14 DRIVERS FOR DEPLOYMENT OF THE OESBC-VME? Oracle Edge •• Industry-leading feature set •• Cost-effective E-SBC appliance •• Proven multi-vendor and service provider interoperability •• Unmatched architectural flexibility Key Features •• Strong security & comprehensive compliance enforcement •• Easy interoperability •• Assured reliability •• Flexible cost management Applications •• SIP trunking •• Remote workers and offices •• Hosted IP communications services •• Consolidated IP telephony and UC networks Benefits •• Accelerates service deployment •• Protects IT infrastructure, services and applications •• Prevents fraud and service theft •• Guards against malicious attacks •• Optimises performance and service quality Net-Net ESD-SE and NNESD-VME are both the existing standard Acme Packet operating system preloaded onto industry standard servers including virtual machine environments for up to 250 sessions. Acme Packet 3820 is designed for E-SBC deployments in enterprises, contact centres and government defence and security–focused agencies requiring control for 150 to 8,000 sessions. Acme Packet 4500 supports mid-range to high-end capacity, availability and performance requirements in the range of 500 to over 32,000 sessions. Acme Packet 6300 combines groundbreaking performance, capacity, and throughput with proven session delivery functions and features, building the foundation for future generation networks. ORACLE MICROSOFT LYNC SOLUTIONS BRIEF O racle S olutions f or M icroso f t Ly nc 15 Vendor neutral Session Management for Microsoft Lync LYNC ENTERPRISE VOICE MIGRATION AND HOW LEGACY VENDORS FIGHT IT As enterprises migrate to Lync enterprise voice, legacy telephony vendors try to retain customer control by having all Lync calls transit their elements WHY ARE ENTERPRISES DEPLOYING SESSION MANAGERS WITH LYNC? SESSION MANAGEMENT DEPLOYMENT CHALLENGES WITH LYNC VOICE •• Consolidate disparate multi-vendor IP telephony & UC platforms •• Simpler operations & cost savings via a centralised dial plan •• Making calls between Lync and legacy IP-PBX elements •• Implementing dial plans in every Lync & legacy IP-PBX elements •• Lync enterprise voice deployment challenges •• Legacy IP-PBX vendors fight it as a means of retaining customer control BEFORE Legacy Telephony Vendor IP-PBX PSTN Gateway E-SBC Lync Environment •• Legacy telephony vendor is the only voice solution •• Lync is not used for ITSP / PSTN access to interconnect to legacy phone system •• Gateway (GW) or E-SBC may be used for PSTN trunking (depending on customer) AFTER Legacy Telephony Vendor IP-PBX ESM PSTN Gateway E-SBC Lync Environment ORACLE MICROSOFT LYNC SOLUTIONS BRIEF Interconnect between Lync and legacy telephony vendor done using Direct SIP or GWs (connections depend on size of company. •• Enterprise wants Lync enterprise voice to coexist with (or ultimately replace) legacy telephony vendor voice •• Legacy telephony vendor insists on routing all Lync calls through their IP-PBX or ESM (Enterprise Session manager, such as Avaya Session Manager or Cisco UCM SME) Vendor neutral Session Management for Microsoft Lync 16 THE ORACLE APPROACH E-SBCs are becoming popular as part of a Lync and legacy telephony vendor SIP trunking interconnect Oracle E-SBCs are more than just security and inter operability: they also support a full session manager (ESM) feature set such as dial plan management, session routing and enterprise policy enforcement. SIP TRUNKING TO PSTN VIA E-SBC EXAMPLE SBC FUNCTIONS •• Interop between Lync, IP-PBX and PSTN elements •• Security between enterprise and PSTN •• Transport protocol (UDP/TCP/TLS) interworking •• Media bypass with Lync •• Media encryption (SRTP/RTP) interworking •• Media transcoding (G.711 to other) •• Load balancing to multiple Lync or IP PBX elements (as well as multiple ITSPs where applicable) Legacy Telephony Vendor IP-PBX ESM E-SBC PSTN Use E-SBC to route calls, not legacy telephony vendor IP-PBX or ESM element EXAMPLE ESM FUNCTIONS Lync Environment ORACLE MICROSOFT LYNC SOLUTIONS BRIEF •• Session routing for all calls from PSTN to enterprise users •• Dial plan management for all Lync and IP-PBX elements in enterprise •• Dynamic session routing (i.e. sim ring) •• H.323 / SIP internetworking •• Policy enforcement via Active Directory integration •• CDR collection Vendor neutral Session Management for Microsoft Lync 17 MIGRATING FROM TDM TO SIP TRUNKING Customer can migrate from TDM trunking to SIP trunking with help of E-SBC and ESM •• With TDM trunking, calls to Lync get routed to IP PBX first •• With SIP Trunking and E-SBC/ESM, calls get routed directly Legacy Telephony Vendor Legacy Telephony Vendor IP-PBX IP-PBX PSTN E-SBC Gateway Lync Environment ORACLE MICROSOFT LYNC SOLUTIONS BRIEF Lync Environment Vendor neutral Session Management for Microsoft Lync 18 CASE 1: INTEGRATED E-SBC AND ESM WITH ON-PREMISES LYNC •• ESM functions as an integrated part of the E-SBC •• E-SBC performs security, interop and routing functions •• Routing functions includes PSTN calls to and from legacy systems and Lync –– For calls to PSTN, IP-PBX and Lync dial plans, send calls to E-SBC –– For calls from PSTN, E-SBC sends calls to legacy IP-PBX or Lync based on called party info –– E-SBC can also route calls between IP-PBX and Lync •• Lync media bypass supports allows for media path efficiencies Legacy Telephony Vendor Site A IP-PBX DMZ ESM PSTN Lync Environment E-SBC UC Apps that require E-SBC support (eg video) Site B IP-PBX ORACLE MICROSOFT LYNC SOLUTIONS BRIEF •• Customer is using on-premises (vs. O365-D) Lync •• Customer is using (or planning to use) an E-SBC for SIP trunking •• Customer is OK with performing session routing, security, and any necessary interop fixups in the same E-SBC element •• Customer is OK with routing internal sessions (i.e. between Lync and legacy IP-PBX) via the E-SBC element that is typically in the DMZ Vendor neutral Session Management for Microsoft Lync 19 CASE 2: STANDALONE ESM WITH ON-PREMISES LYNC Standalone ESM model •• ESM functions separately to the E-SBC •• E-SBC performs security, interop and routing functions •• ESM element performs routing and advanced dial plan management –– For calls to PSTN, IP-PBX and Lync dial plans, send calls to ESM, which in turn route to E-SBC –– For calls from PSTN, ESM recieves calls from E-SBC and sends calls to legacy IP-PBX or Lync based on called party info –– ESM can also route calls between IP-PBX and Lync •• Lync media bypass supported Site A Legacy Telephony Vendor IP-PBX DMZ PSTN Lync Environment ESM E-SBC UC Apps that require E-SBC support (eg video) Site B IP-PBX ORACLE MICROSOFT LYNC SOLUTIONS BRIEF •• Customer is using on-premises (vs. Office 365-D) Lync •• Customer is using (or planning to use) an E-SBC for SIP trunking •• Customer wants to perform session routing and any necessary interop fixups in an ESM element separate from the E-SBC •• Customer wants to route with internal sessions (i.e. between Lync and legacy IP-PBX) via a standalone ESM element (vs. other methods) Vendor neutral Session Management for Microsoft Lync 20 CASE 3: ESM WITH OFFICE 365 (DEDICATED) LYNC •• Office 365 (dedicated) model uses E-SBC and ESM in a manner similar to On-Premises Lync model –– E-SBC used for security and interop –– ESM used for routing –– Integrated for standalone ESM model can be used (see previous two cases) –– All calls between PSTN, legacy IP-PBX and Lync are routed via E-SBC and ESM elements –– Lync media bypass supports allows for media path efficiencies. Legacy Telephony Vendor IP-PBX DMZ Media bypass ESM PSTN Office 365 Lync Clients E-SBC UC Apps that require E-SBC support (eg video) BENEFITS OF AN ORACLE SOLUTION •• Qualified via Microsoft UC OIP •• Supports key Lync enterprise voice features including media bypass, TLS/SRTP, DNS LB, etc. •• Microsoft qualified for Exchange Unified Messaging & O365-D •• Selected as SBC vendor for Lync Hosting Pack •• Support for SIP Trunk services for increased flexibility and resilience when designing datacentre networks. •• Lower the time taken to deploy SIP trunk services •• Ensure PSTN equivalency is achieved quickly and smooth when migrating to a SIP trunking architecture. •• Support for High Availability ensuring maximum resilience and excellent quality of experience for the customer. •• Ensure compliance in VoIP networks e.g. call recording in the finance sector ORACLE MICROSOFT LYNC SOLUTIONS BRIEF •• Enhance productivity by enabling collaboration introducing new media such as Video, IM and Presence. •• Protect VoIP assets from the security threats posed by a migration to SIP trunking. •• Smoothly integrate legacy VoIP systems into a unified infrastructure. •• Evolve VoIP infrastructures while preserving investment and avoiding forklift upgrades. •• Connect remote workers securely to a VoIP infrastructure. •• Connect Branch Offices together securely without needing VPNs. •• Integrate VoIP disaster recovery solutions. 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