Repacking the MakerBot Replicator Z18 for Return, Repair, or Exchange These are instructions for packaging your MakerBot Replicator Z18 3D Printer to be sent back to MakerBot for returns, repairs or exchanges. Do not send your MakerBot Replicator Z18 back to MakerBot unless a return, repair, or exchange has been authorized. Returns without a Return Merchandise Authorization (RMA) Number will not be accepted. Please pay careful attention to these instructions and follow them as closely as possible. If you do not pack your MakerBot Replicator Z18 using the supplied materials and as described here, we cannot guarantee its safety and we will not be held responsible for any damage that may occur to your MakerBot Replicator Z18 during transit. Repacking Kit Contents: (1) Accessory box (2) Velcro straps (1) Pallet (2) 34.5 inch foam inserts (2) 37.5 inch foam inserts (1) Heavyduty cardboard shipping box body (1) Heavyduty cardboard shipping box lid (2) Pieces plastic strapping (2) Strap buckles 1. Unload any filament from the Smart Extruder. ○ If you are returning the MakerBot Replicator Z18 for repair, please remove the filament spool from the filament drawer and set it aside. ○ If you are returning the MakerBot Replicator Z18 for a refund or for an exchange, please keep the filament spool in the filament drawer. 2. Wait for the Smart Extruder to cool to 50°C, then turn off the MakerBot Replicator Z18. Unplug the power cord from the MakerBot Replicator Z18 and the socket outlet. Unplug the USB cable and/or Ethernet cable if necessary. ○ If you are returning the MakerBot Replicator Z18 for repair, place the power cord in the accessories box. ○ If you are returning the MakerBot Replicator Z18 for refund or exchange, place both the power cord and USB cable in the accessories box. 3. Remove the Smart Extruder from the extruder carriage, wrap it in bubble wrap or newspaper, and place it inside the accessory box. 4. Close the accessory box and use the velcro straps to secure it to the build plate. Note: If returning filament, please leave it in the filament drawer. 5. Secure both the filament drawer and the door to the Z18 with one or two pieces of packing tape. 6. Place the MakerBot Replicator Z18 onto the pallet so that the back corners of the printer fit into the cornershaped pieces of white foam attached to the pallet. Caution: Two people are required to lift the MakerBot Replicator Z18. Do not lift alone. To prevent injury, lift with your legs, not your back. 7. Place the shipping box body over the MakerBot Replicator Z18 and pallet. Make sure that the box is rotated correctly: the sides of the box showing unpacking instructions should line up with the sides of your MakerBot Replicator Z18. 8. Insert the 34.5 inch foam pieces into the back corners of the shipping box with the corner ends pointing up. 9. Insert the 37.5 inch foam pieces into the front corners of the shipping box with the corner ends pointing up. 10. Cover the MakerBot Replicator Z18 with the shipping box lid. 11. Secure the packaged Z18 with the provided strapping. The two straps should run parallel to each other and through the grooves in the pallet. 12. Follow steps 13 here to secure the straps with the buckles.
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