Meeting at the intersection of quality and safety 2014 Ambulatory Care Conference NOVEMBER 13-14, 2014 Rosemont, IL Close-up on Primary Care Medical Home Certification jcrinc.com | 877.223.6866 PRECONFERENCE: NOVEMBER 12, 2014 Enter the high reliability era The best way to achieve peak performance is to deliver care effectively and consistently, time after time. Now there are tools and techniques designed specifically for ambulatory care organizations to achieve high reliability. From improving transitions of care to preventing diagnostic errors, the 2014 Ambulatory Care Conference offers practical solutions to achieve success. - Learn how to apply high reliability concepts to your workflows - Obtain strategies to minimize risk - Streamline patient handoffs with data-driven tools - Conquer challenging standards - Improve your credentialing and privileging documentation - Receive an update on 2015 changes to the Sentinel Event policy, including required responses - Listen to patients’ storytelling to engage your staff in improvements Bring your team For preconference and conference attendees Whether you work in ambulatory Optional session: Bureau of Primary Health Care Update surgery, community health, primary care, office-based surgery, diagnostic imaging, telehealth, convenient care, urgent care, kidney care, sleep services, or other ambulatory settings, this conference is for you! jcrinc.com 877.223.6866 Wednesday, November 12, 2014 4:45-5:45 p.m. Attend an update for HRSA/BPHCsupported organizations that are already accredited or those seeking accreditation. Faculty will provide a review of the top program expectations, insights into accreditation success, the relationship to PCMH certification, and the latest developments affecting the BPHC Accreditation Initiative. Arrive one day early! Preconference: Primary Care Medical Home Certification Wednesday, November 12, 2014 | Registration and Continental Breakfast: 7:30 a.m. | Program: 8:30 a.m. – 4:30 p.m. Is Primary Care Medical Home (PCMH) certification right for your organization? Discover why 133* Joint Commissionaccredited organizations have achieved and are using their PCMH certification. At this interactive workshop, learn how to implement the PCMH certification option, including integration with the onsite survey process and how it relates to other recognition bodies’ requirements. Explore how PCMH certification can enhance your outcomes and show patients and payers that your organization’s care is patient-centered, accessible, coordinated, and comprehensive. - Obtain resources, tools, and strategies to help you implement PCMH certification - Walk through certification standards and compliance examples - Understand how peer organizations implement and maintain certification - Learn how to avoid stumbling blocks - Work in small groups on standard-specific scenarios - Review 2014 changes and updates to the PCMH certification option Expert Joint Commission faculty Lon Berkeley, MS, Project Director, Community Health Center Accreditation, Co-lead, PCMH Initiative Linda Jordan, BSRN, MHCM, Surveyor, Ambulatory Care Virginia McCollum, MSN, RN, Associate Director, Standards Interpretation Group Joyce Webb, RN, BSN, MBA, CMPE, Project Director, Healthcare Quality Evaluation, Co-lead, PCMH Initiative Continuing education contact hours Approved for 6.0 hours by ACCME, ANCC, ACHE, and California Board of Registered Nursing Visit jcrinc.com to review the preconference agenda. *As of 8.1.2014 A prime location for business and fun! This newly renovated hotel offers world-class amenities and is just minutes from the airport, fine dining, shopping, music, and the Rivers Casino. Or hop on the blue line train to Chicago’s famous Loop, Navy Pier, museums, and theaters. Fashion Outlets of Chicago: One-of-a-kind designer shopping experience located across the street The Park at Rosemont: Bars, restaurants, live music, and more Muvico: Premier movie experience and dining Rivers Casino: 1,050 of the hottest slots, nearly 50 table games, and entertainment Crowne Plaza Chicago O’Hare 5440 North River Road Rosemont, IL 60018 Phone: 877.337.5793 Room Rate: $135* Cut-off Date: October 22, 2014 Complimentary shuttle to and from O’Hare Airport – call hotel for details. *Request Joint Commission special rate. Call early; rate subject to availability. At the forefront of quality and safety Thursday, November 13, 2014 Registration and Continental Breakfast 7 a.m. | Program 8 a.m. - 4 p.m. Welcome and Introduction Moderator: Lon Berkeley, MS, Project Director, Community Health Center Accreditation, Co-lead, PCMH Initiative, The Joint Commission Keynote The High Reliability Journey at Your Ambulatory Care Organization Learn what high reliability is, what other industries have done to achieve high reliability, and what ambulatory care organizations can do to move toward care that is highly reliable for every patient. Plus, hear how to use the Wrong Site Surgery and Hand Hygiene Targeted Solutions Tools® to improve quality and consistency. Erin DuPree, MD, Chief Medical Officer and Vice President, Joint Commission Center for Transforming Healthcare Cleaning, High-level Disinfection, and Sterilization: A Deeper Dive for Ambulatory Care Organizations Focus on the factors that contribute to breaches in high-level disinfection and sterilization processes in the ambulatory setting. Learn how to reduce the risk of infections associated with medical equipment, devices, and supplies. Lisa A. Waldowski, MS, APRN, CIC, Infection Control Specialist, The Joint Commission Ten Principles for Better Addressing Diagnostic Error in Health Care Diagnostic errors are finally getting the attention and traction they need and deserve. Based on current research and testimony to the recently empanelled Institute of Medicine Committee on Diagnostic Error in Health Care, Dr. Schiff will challenge quality and safety leaders by posing new paradigms for improving ambulatory diagnosis that enhance diagnostic risk safety awareness and the use of safety nets. Gordon Schiff, MD, Associate Director, Center for Patient Safety Research and Practice, Division of General Internal Medicine, Brigham and Women’s Hospital, Associate Professor of Medicine, Harvard Medical School Lunch: Relax and Network Improving Transitions of Care: Using Data-driven Quality Improvement Tools Do you struggle with passing critical information about a patient from one caregiver to the next? Learn about the Targeted Solutions Tool, a data-driven online application that guides organizations through a step-by-step process to accurately measure performance, identify contributing factors to desired performance, and direct users to proven, customized solutions. This interactive session will demonstrate improvement methods to streamline patient handoffs (both internally and externally), leading to higher patient satisfaction, fewer errors, improved efficiency, and complete, timely patient referral information. Teena V. Wilson, Outreach Director, Joint Commission Center for Transforming Healthcare, Certified Green Belt and Master Change Agent Stacy A. Baumgartner, MSM, CQPA, Risk Manager/Privacy Officer, Aunt Martha’s Youth Service Center Adjourn at 4 p.m. followed by a Wine & Cheese Networking Reception (4-5 p.m.) Speakers and dates are subject to change. Asking Questions and Getting SIGnificant Answers Representatives from the Standards Interpretation Group and surveyor team will meet with the first 15 teams* who register to address your organization’s specific questions and concerns. 4-5 p.m. November 13 Wine & Cheese Networking Reception *Team: three or more registered from the same organization. Save $30 when you register by October 13! Friday, November 14, 2014 Continental Breakfast 7 a.m. | Program 8 a.m.- 4 p.m. Morning Breakout Sessions 1A - Challenging Standards and Updates in Medical, Dental, and Episodic Settings This session will explore the Top Ten challenging standards that are not being met during surveys. Discuss current National Patient Safety Goals®, strategies for survey readiness, standards revisions, revised standards applicability grid related to dental services, and answers to your questions. Virginia McCollum, MSN, RN, Associate Director, Standards Interpretation Group, The Joint Commission Jay Afrow, DMD, MHA, Surveyor, Ambulatory Care, The Joint Commission 1B - Challenging Standards and Updates in Surgical and Diagnostic Therapeutic Settings This session will explore the Top Ten challenging standards that are scored during surveys. Discuss current National Patient Safety Goals®, strategies for survey readiness, revised standards applicability grid related to kidney care and proposed worksite health, and answers to your questions. Kathleen Richmond, RN, MS, CIC, Associate Director, Standards Interpretation Group, The Joint Commission Linda Jordan, BSRN, MHCM, Surveyor, Ambulatory Care, The Joint Commission Joyce Webb, RN, BSN, MBA, CMPE, Project Director, Healthcare Quality Evaluation, Co-lead, PCMH Initiative, The Joint Commission 2A - Credentialing and Privileging Credentialing and Privileging is one of the most important and difficult responsibilities of your organization. It was the #1 area of non-compliance in 2013. This session will unravel the process and identify and clarify its multiple components. Tips and practical solutions on successful implementation and survey readiness will be offered. Virginia McCollum, MSN, RN, Associate Director, Standards Interpretation Group, The Joint Commission Jay Afrow, DMD, MHA, Surveyor, Ambulatory Care, The Joint Commission 2B - Close-up on Sentinel Events: Revisions to Joint Commission Policy and Resources Available Learn about the changes to The Joint Commission’s Sentinel Event policy that will become effective January 2015, including the definition of what is reviewable and the required responses and follow-up activities. Gain an understanding of the methods and tools used to complete a comprehensive systems analysis and action plan, through examples applicable to ambulatory care settings. Ronald Wyatt, MD, MHA, DMS (HON), Medical Director, Healthcare Improvement, The Joint Commission Lisa Buczkowski, RN, MS, Associate Director, Sentinel Event Analysis Unit, The Joint Commission, Certified Change Agent Lunch: Relax and Network Environment of Care and Life Safety Updates Examine the most challenging EC and LS standards during a survey. Get answers to frequently asked questions, and explore hot topics and compliance strategies to promote constant survey readiness. Anne M. Guglielmo, CFPS, CHFM, CHSP, LEED AP, Engineer, Department of Engineering, The Joint Commission New Perspectives on Patient-centered Care Partnering with patients and families to improve health care safety means increasing engagements between providers and receivers of care. Learn about new developments and opportunities that support patient engagement and personcentered care. Speaker to be announced. Please visit the program page on the web site for details. Closing Remarks and Adjourn Speakers and dates are subject to change. New! Toolkit for New Accreditation Professionals Are you a first-time Joint Commission accreditation professional? If so, Joint Commission Resources (JCR) has an all-new e-toolkit that covers “need-to-know” accreditation and compliance information for beginners. Available this October: $129 To order: Call 877.223.6866, visit jcrinc.com and type EBTNAP14 into the search bar, or see order form. Fresh insights from quality and safety experts Jay Afrow, DMD, MHA, Surveyor, Ambulatory Care, The Joint Commission Kathleen Richmond, RN, MS, CIC, Associate Director, Standards Interpretation Group, The Joint Commission Lon Berkeley, MS, Project Director, Community Health Center Accreditation, Co-lead, PCMH Initiative, The Joint Commission Gordon Schiff, MD, Associate Director, Center for Patient Safety Research and Practice, Division of General Internal Medicine, Brigham and Women’s Hospital, Associate Professor of Medicine, Harvard Medical School Lisa Buczkowski, RN, MS, Associate Director, Sentinel Event Analysis Unit, The Joint Commission, Certified Change Agent Lisa A. Waldowski, MS, APRN, CIC, Infection Control Specialist, The Joint Commission Erin DuPree, MD, Chief Medical Officer and Vice President, Joint Commission Center for Transforming Healthcare Joyce Webb, RN, BSN, MBA, CMPE, Project Director, Healthcare Quality Evaluation, Co-lead, PCMH Initiative, The Joint Commission Anne M. Guglielmo, CFPS, CHFM, CHSP, LEED AP, Engineer, Department of Engineering, The Joint Commission Ronald Wyatt, MD, MHA, DMS (HON), Medical Director, Healthcare Improvement, The Joint Commission Linda Jordan, BSRN, MHCM, Surveyor, Ambulatory Care, The Joint Commission Virginia McCollum, MSN, RN, Associate Director, Standards Interpretation Group, The Joint Commission Stacy A. Baumgartner, MSM, CQPA, Risk Manager/Privacy Officer, Aunt Martha’s Youth Service Center Teena V. Wilson, Outreach Director, Joint Commission Center for Transforming Healthcare, Certified Green Belt and Master Change Agent 2014 Ambulatory Breakfast Briefings Webinar Series Complete overview of 2015 standards, chapter by chapter Help your organization maintain compliance in 2015 with this convenient, 9-part webinar series. Educate your staff and maximize your budget dollars by having your whole team attend. Live web sessions will take place on - September 10, 17, 24; October 1, 8, 15, 22, 29; November 5 Continuing education contact hours Approved for 11 hours by ACCME, ANCC, ACHE, and California Board of Registered Nursing To order: Call 877.223.6866, visit jcrinc.com and type DEP282 into the search bar, or see order form. Let’s meet at the intersection! (One registration form per person. Photocopies are acceptable.) Americans with Disabilities Act If you require any of the auxiliary aids or services identified in the Americans with Disabilities Act in order to attend this Joint Commission Resources program, please call 630.792.5425 or write to the Department of Education, Joint Commission Resources, One Renaissance Blvd., Oakbrook Terrace, IL 60181. Fast and easy! Register at jcrinc.com. Credit card payment accepted online. 2014 Ambulatory Care Preconference and Conference Event Early Bird Fee* Team Fee** Preconference EDU1429 November 12, 2014 $349/person Save $76! NA Conference EDU1430 November 13-14, 2014 $669/person Save $30! Regular Fee $425/person $645/person $699/person Discount Details: *Early Bird — Discount is applicable if payment is received at least 30 days prior to event. **Team— Teams of 3 or more attendees must be from the same organization and register at the same time. Discounts cannot be combined. Choose your morning breakout sessions on November 14, 2014 l 1A Challenging Standards and Updates in Medical, Dental, and Episodic Settings l 1B Challenging Standards and Updates in Surgical and Diagnostic Therapeutic Settings l 2A Credentialing and Privileging l 2B Close-up on Sentinel Events: Revisions to Joint Commission Policy and Resources Available $129 for e-toolkit Conflict of interest Joint Commission Resources maintains control over all continuing education content provided to ensure content integrity and minimize educational bias. All education planners, faculty, content reviewers, authors, and others involved with continuing education activities disclose influencing relationships, or lack thereof, including financial or commercial interests. The Joint Commission ensures the accuracy and consistency of the application of accreditation criteria to ensure appropriateness of relationships and affiliations that may impact educational content. 2014 Ambulatory Breakfast Briefings Webinar Series DEP282 $1,700 (9-part weekly series) If you are a CSR member, please calculate your discount off regular price Total Easy ways to register 1. Online: jcrinc.com and enter the item number in the search box. Credit card payment accepted online. 2. Phone: 877.223.6866 from 8 a.m.- 8 p.m. EST, Monday-Friday 3. Mail: completed registration form and check to: Joint Commission Resources, Inc., 16353 Collections Center Dr., Chicago, IL 60693 Method of payment Payment must accompany the completed registration form. Make the check payable to Joint Commission Resources or JCR. Registration forms received without payment will not be processed until payment is received. Please allow 7 to 10 days for processing of checks. NAME OF REGISTRANT Earn continuing education contact hours Joint Commission Resources is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians. Joint Commission Resources takes responsibility for the content, quality, and scientific integrity of this CME activity. Joint Commission Resources designates this educational activity for contact hours of AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity. Joint Commission Resources is also accredited as a provider of continuing nurse education by the American Nurses Credentialing Center’s Commission on Accreditation. Joint Commission Resources designates this continuing nursing education activity for contact hours. Joint Commission Resources is authorized to award hours of pre-approved ACHE Qualified Education credit for this program toward advancement or recertification in the American College of Healthcare Executives. Participants in this program wishing to have the continuing education hours applied toward ACHE Qualified Education credit should indicate their attendance when submitting application to the American College of Healthcare Executives for advancement or recertification. CREDENTIALS/PROFESSIONAL LICENSE TITLE JCR reserves the right to cancel or reschedule a program due to unforeseen circumstances. If a program must be cancelled, the registration fee will be refunded in full to each registrant. You may verify current program status on our web site or by calling JCR Customer Service at 877.223.6866. Neither JCR nor The Joint Commission is responsible for a registrant’s travel expenses in the event a program is cancelled. Participants are encouraged to purchase refundable tickets in case a program is cancelled or rescheduled. Suggested attire: business casual Due to the variation in meeting room temperatures and personal preferences, we recommend that you dress in layers for your comfort. Toolkit for New Accreditation Professionals EBTNAP14 Substitutions, transfers, and cancellation policy Registration is nontransferable between JCR education programs due to variability in program sponsors. If you find that you cannot attend, you may send an alternate in your place. Please send us the alternate’s full name, title, credentials, address, phone, and e-mail address. In the event of a cancellation, your registration fee, less a $100 processing fee, is refundable if written notice of cancellation is faxed no later than 30 days prior to the event. All alternate or cancellation information should be faxed to 630.792.4406. Refunds will not be issued for cancellations received after the cut-off date or for any no-shows. Joint Commission Resources is provider approved by the California Board of Registered Nursing, provider number CEP 6381 for contact hours. Full attendance at every session is a prerequisite for receiving full continuing education credits. ORGANIZATION STREET ADDRESS CITY STATE TELEPHONE FAX ZIP Summary of applicable hours Ambulatory Care Conference – ACCME, ANCC, ACHE, California Board of Registered Nursing: 12.0 Preconference – ACCME, ANCC, ACHE, California Board of Registered Nursing: 6.0 E-MAIL OF REGISTRANT (REQUIRED TO PROCESS YOUR REGISTRATION AND TO EARN CEUs) AMBN0814 Non Profit Organization U.S. Postage PAID Joint Commission Resources 1515 West 22nd Street, Suite 1300W Oak Brook, IL 60523-2082 Joint Commission Resources® (JCR), a not-for-profit affiliate of The Joint Commission®, is the official publisher and educator of The Joint Commission. JCR is an expert resource for health care organizations, providing software solutions, consulting services, educational services, and publications to assist in improving quality and safety and to help in meeting standards of The Joint Commission, CMS, and performance improvement initiatives. JCR provides consulting services independently from The Joint Commission and in a fully confidential manner. Please visit our web site at jcrinc.com. Meeting at the intersection of quality and safety Ambulatory Care Conference NOVEMBER 13-14, 2014 Rosemont, IL Arrive one day early for Primary Care Medical Home Certification Preconference!
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