Last Update: October 14, 2014
Thank you for your interest in job opportunities within NOVA Home Loans. As a current employee of NOVA Home
Loans, you understand that the ability to work well in a fast-paced, team-oriented environment with strong
organizational skills and excellent attention to detail are required for all positions.
Below are our current internal job openings. These positions may also be opened to external candidates.
Please click on the job title in the matrix below for more information about the position. If you are interested in being
considered for a position, submit an internal interest form online by clicking on the link located within the job
description section of this document.
Please Note: Each position you are interested in requires a completed interest form. A resume may be attached to
supplement the application.
IMPORTANT: Please ensure you select the correct “Branch/Location” for the position you are applying.
6245 East Broadway Blvd
Tucson, AZ 85711
3075 West Ray Road
Chandler, AZ 85226
5151 Broadway
5151 East Broadway Blvd
Tucson, AZ 85711
Internal Auditor
QA Engineer
No Open Positions At This Time
No Open Positions At This Time
Green Valley
210 West Continental Road
Green Valley, AZ 85622
6893 North Oracle Road
Tucson, AZ 85704
2850 East Camelback Road
Phoenix, AZ 85016
No Open Positions At This Time
No Open Positions At This Time
Processor (Note: Spanish-speaking
preferred not required)
222 West Gurley Street
Prescott, AZ 86301
River Road
1650 East River Road
Tucson, AZ 85718
8888 East Raintree Drive
Scottsdale, AZ 85260
No Open Positions At This Time
Internal Job Openings
ARIZONA (cont.)
Sierra Vista
77 Calle Portal
Sierra Vista, AZ 85635
17505 North 79th Avenue
Glendale, AZ 85308
Williams Center
5255 East Williams Circle
Tucson, AZ 85711
No Open Positions At This Time
No Open Positions At This Time
No Open Positions At This Time
454 West Catalina Drive
Yuma, AZ 85364
6720 N. Scottsdale Rd. Suite 160
Scottsdale, AZ 85253
No Open Positions At This Time
Highlands Ranch
1745 Shea Center Drive
Highlands Ranch, CO 80129
Denver Tech Center
8055 East Tufts Avenue
Denver, CO 80237
Colorado Springs
24 South Weber Street
Colorado Springs, CO 80903
Branch Business Development
Branch Business Development Coordinator Processor
11080 Circle Point Road
Westminster, CO 80020
No Open Positions At This Time
West Las Vegas
8311 West Sunset Road
Las Vegas, NV 89113
Internal Job Openings
IMPORTANT: Please ensure you select the correct “Branch/Location” for the position you are applying.
The successful candidate will assesses, evaluates, establishes and develops business growth through referral source
relationships, business-to-business relationships, direct consumer contact, referrals, public relations and other effective
activities for a specific branch of NOVA. In addition, the incumbent may also assist with Loan Officer recruitment.
The candidate must have one (1) to three (3) years of mortgage-related experience and a Bachelor's degree with a focus
on sales, marketing, business development or related field is preferred or equivalent job-related experience, education
and demonstrated skills. Outside sales experience is desirable. The candidate must be computer-literate and have the
ability to use MS Word, MS Excel, and MS Outlook.
Additionally, the successful candidate must have excellent written and verbal communication skills with demonstrated
interpersonal skills to establish and maintain good working relationships, as well as use independent judgment, tact,
diplomacy, flexibility, professionalism and discretion desirable. As self-starter and able to work under deadlines with the
ability to work a flexible schedule is a must.
Essential Job Functions:
 Develops business through:
o Direct consumer contact.
o Builds relationships with realtors, financial planners, and other referral sources and connecting them
with NOVA Loan Officers. This includes making outbound calls.
o Maintains and grows NOVA Business-to-Business (B2B) relationships by meeting with Human Resources
Managers, providing marketing materials to business partners, giving presentations to employees, and
acting as a project manager over these critical relationships.
o Facilitates classes, seminars and other presentations to communicate NOVA’s messages.
o Active participation in community events or groups that provide business development opportunities.
 Oversee the production of appropriate marketing collateral, promotional material inventories.
 Recruits quality Loan Officers to join NOVA Home Loans by identifying candidates, contacting them via phone
and email to initiate conversations, interviews, and attending networking events.
o Utilizes internal and external databases, branch manager expertise, and Loan Officer networking events
to locate and identify potential Loan Officer candidates.
o Utilizes comprehensive knowledge of all the resources and benefits NOVA offers to “sell” these features
to the Loan Officer candidates either over the phone or in meetings.
o Conducts conversations to ensure the candidates both meet our minimum requirements of a past year’s
W-2 of $100,000 or more and YTD pay stubs trending to $100,000 or more and fit culturally into the
o Collects a copy of their previous W-2 and YTD paystub.
o Organizes interviews with Branch Managers and interested Loan Officer candidates
o Continues to work with candidates until their hire date
 Submit weekly summary of activities.
 Perform other duties as assigned.
Internal Job Openings
This position provides direct supervision to assigned Processing staff; oversees the branch loan processing function,
providing direction, training, support, and backup to all branch processing personnel, as needed.
The successful candidate a minimum of five (5) years of recent processing experience and a minimum of two (2) years
progressive management/supervisory experience; or a combination of experience and education. The successful
candidate must be able to demonstrate knowledge of FHA, VA and Conventional loan guidelines, automated
underwriting systems and computer systems used to submit and track loans electronically, as well as knowledge of
applicable federal, state, and local laws, rules, and regulations in order to ensure compliance. A Bachelor’s Degree in
Business or certificate in related field is preferred, not required.
Essential Job Functions:
 Manage the recruiting, hiring, training, performance management and development of all direct reports.
 Conduct weekly meetings with processing staff to train, update, communicate procedural changes, and share
pertinent information; attend managers’ meetings; attend other meetings, as needed.
 Answer questions from processors and loan officers; provide assistance and guidance.
 Review files submitted to processing from loan officers as needed to ensure approvable loans are being turned
in and the loan officer is completing all required items, using DIRFT Sheets. Provide feedback to Branch Manager
and Director of Processing, as needed.
 Review all files with PTD/PTF conditions prior to submitting required documentation to underwriting/closing, to
ensure information provided is sufficient. Provide feedback to processing staff regarding any deficiency.
 Assign and maintain Loan Officer/Processor/Assistant Processor teams; monitor staff volume and adjust for
workload distribution, as necessary. Monitor and maintain established service levels requirements; adjust
processes and procedures with approval of Director of Processing, when needed.
 Prepare and analyze processing reports, submitting to management, as necessary; ensure that employee goals
are met as they relate to defects. Manage, coach and provide regular feedback to staff.
 Effectively communicate any Company policy or process changes to staff. Provide timely training of relevant
policy, procedural, and guideline changes to staff.
 Review and approve attendance submissions for direct reports; work with Payroll department to ensure proper
time keeping records for all staff.
 Maintain open communication with Director of Processing and Branch Manager to effectively inform of
occurrences within your department.
 When necessary, process loan files to meet established service level requirements. Not to exceed 12 loans per
month, unless approved by Director of Processing.
The successful candidate will provide administrative, clerical and receptionist support for the branch/office. This position
has direct contact with customers and employees, so excellent customer service skills are a must.
The successful candidate must have a minimum of one (1) year of work experience, preferably in an office with a high
call volume as well as a high school diploma or GED.
Internal Job Openings
The successful candidate must be able to work independently or as part of a team; must possess ability to type;
comfortable on a computer and able to operate and manage high call volume on a multi-line phone system, and use
other office equipment like fax machines and copiers; have the ability to multitask and prioritize when there are multiple
project deadlines; must be detailed oriented, have good written and verbal skills, and proficient with Excel, Word and
Essential Job Duties:
 Answers phones and provides assistance or transfer calls to appropriate person in a timely fashion
 Greets clients, vendors, visitors, and employees upon entering location in a professional and positive manner
 Faxes documents as needed
 Assists multiple department with filing and other administrative tasks
 Assists with special projects as time permits
 Makes client copies and receipt of fees when necessary
 Oversees all mail-related functions for the office, including sorts and distributes incoming mail to all suites; logs
in all TNT and courier packages; delivers TNT and Fed-Ex; prepares outgoing interoffice TNT; prepares outgoing
Fed-Ex packages; posts outgoing mail; brings outgoing mail to USPS receptacle; and maintains postage meter
 Pulls files and documentation from both onsite offsite retention areas, as requested
 Performs supply inventory and orders as necessary
 Ensures that copiers, faxes, and printers are in good working order; requests equipment service as needed;
Stock copiers, faxes, and printers with paper
Under supervision, the successful candidate performs internal audits, specifically in the areas of mortgage compliance
and operations. The candidate will help determine NOVA’s compliance with policies and government regulations, offer
management suggestions for mitigating risks, and propose process improvements. This role is integral to the Internal
Audit Department’s goal of providing compliance assurance, and the audit work may span the full-range of NOVA’s
mortgage operations.
The successful candidate must have a minimum of two (2) years of recent mortgage industry experience, preferably in
operations. Knowledge of mortgage operations and systems, including the Loan Origination System (LOS) is a must and
familiarity with NOVA origination and operations procedures preferred. A bachelor’s degree in Accounting, Finance,
Business Administration, or related- field, preferred, but not required.
Additionally, the right candidate will have Knowledge of mortgage regulations and compliance governing mortgage
origination and the ability to keep up-to-date with changing regulatory environment. The candidate must have strong
research and analytical skills with the ability to find creative and compliant solutions to problems. Strong verbal and
written communication skills, including effective presentation skills to peers and management and report writing skills
are a must. The successful candidate must have moderate Excel and Word Skills.
Essential Job Duties:
 Review the requirements of state and federal mortgage regulations relevant to an assigned audit.
 Review NOVA’s internal policies and procedures; and assist the Director of Internal Audit in assessing their
adequacy against state and federal laws and regulations.
Internal Job Openings
Assist in documenting and evaluating the adequacy and effectiveness of internal controls for assigned
department or operational area. Identify control strengths and weaknesses.
Use the CFPB’s published examination guidelines to design tests and procedures for auditing NOVA’s compliance
with a specific mortgage regulation.
Schedule and coordinate testing with other NOVA departments as necessary.
Perform audit tests, including document reviews, checklists, and interviews.
Organize and analyze audit data for the purpose of establishing findings and recommendations. Document the
results of audit work in accordance with Internal Audit department and the Institute of Internal Auditors (IIA)
Verbally communicate findings and draft audit report for review by Director of Internal Audit. Determine
compliance with policies and procedures. Clearly identify risks and deficiencies, and recommend solutions and
Performs other related duties as required and assigned.
The right candidate will have excellent organizational skills and a strong background in the Mortgage Industry. Loan
Originator License (must be maintained in good standing), high school diploma or GED, and a minimum of two years of
recent work experience in the mortgage loan industry is required. The ability to provide exceptional customer service is
required. Proficiency with computers is a must. Must be able to maintain a high level of confidentiality and meet
deadlines. Excellent attention to detail as well as verbal and written communication is a must. Previous experience in a
field requiring customer service is preferred.
Previous processing experience preferred; experience as a Loan Originator is a plus.
Essential Job Functions:
 Deliver superb customer service, including competently coordinating and directing all aspects of the loan
process, keeping the customer well informed of same, and providing information and required documentation
to customers in a timely manner.
 Exercise sound professional judgment in all matters related to NOVA including knowledge of products, statutory
and other requirements, identifying client needs.
 Direct, manage and coordinate all aspects of each individual loan that is originated from application to closing,
including all communications with the customer and the assigned processing team. Adhere to NOVA’s
production plan policies and procedures.
 Collecting and analyzing information regarding customer’s income, assets, investments or debts; determining
which financial product best meet the customer’s needs and financial circumstances; advising the customer
regarding the advantages and disadvantages of various financial products and credit options; and marketing,
servicing or promoting financial products offered by NOVA.
 Assist Loan Officer with generating bona fide business leads and developing referral networks in order to locate
prospective customers.
 Counsel and pre-qualify potential customers, including the obtaining of complete and accurate loan application
information, analyzing such information, and advising customers regarding all aspects of the loan process,
feasibility of granting loan and alternative financial products available.
Internal Job Openings
Collect and confirm the accuracy of all necessary supporting loan documentation, including credit histories,
financial statements along with the appropriate fee and lock-in information, and ensure all loans conform to all
applicable terms and guidelines.
Obtain pricing, secure and lock precise loan terms, and effectively communicate loan details and terms with
clients; review HUD-1 for accuracy prior to closing.
Provide Loan Officer with regular status updates on assigned files.
Responsible for researching products and underwriting guidelines; stay informed of market trends and
developments; stay abreast of new types of loans and other financial services and products.
Assist with database management and marketing projects, as required.
Responsible for understanding and complying with all laws, rules and regulations pertaining to all types of
mortgage loans.
Other duties as assigned.
The successful candidate will work with Loan Officers, Processors, Underwriters, and Escrow Officers to assist in the
closing and funding of mortgage loans. The successful candidate must have a high school diploma or GED; a minimum of
two (2) years of related work experience or a combination of education and experience.
In addition, the candidate must have knowledge of applicable federal, state, and local laws, rules, and regulations in
order to ensure compliance, able to maintain high level of confidentiality, ability to work in very fast paced environment,
attention to detail, knowledge of computer programs such as Microsoft Word, Excel, and Outlook, effective oral and
written communications skills and ability to work independently and as part of a team.
Essential Job Functions:
Review loan documents to ensure accuracy and consistency throughout loan file; address inconsistencies with
processing staff
Review and audit loan documentation; verify all underwriting conditions have been met
Review, sort and stack closing loan documents for shipping
Verifications of employment
Communicate with Funder missing or incorrect items within closing package; facilitate resolution of outstanding
problems with documents
Review required documentation for Brokered Loans, communicate outstanding requirements for Funding
Maintain high level of confidentiality
Other duties as assigned
The right candidate must have minimum of 2 years of recent experience, preferably 5 years, processing conventional, VA
and FHA loans. Previous experience in a field requiring customer service is preferred. High School Diploma or GED
Ability to work in a fast paced environment with experienced Loan Officers. Attention to detail and strong customer
service skills are required. Coordinate loan process and ensure closing deadlines are met.
Internal Job Openings
Essential Job Functions:
 Review files for completeness and accuracy.
 Verify accuracy of system input.
 Analyze file for program applicability.
 Review necessary documentation, such as income and asset documentation, credit report, verifications,
appraisal report, preliminary title report, etc.
 Obtain accurate AUS findings.
 Contact borrowers to request additional documentation as needed. Call clients to review closing figures prior to
 Provide status updates to loan officers, borrowers and agents.
 Coordinate all aspects of submission to underwriting, documentation requests and satisfaction of
closing/funding conditions. Coordinate closings as needed.
 Submit files in a timely manner in accordance with company standards.
 Review pre-audit HUD1 to ensure accuracy. Work with loan officer and title companies to resolve any
discrepancies prior to closing.
 Prioritize work flow to ensure time sensitive files are handled in proper order.
 Assure compliance with all regulatory and governmental standards, guidelines, rules and regulations with all
regulatory authorities, federal or state ordinances and administrative regulations and statutes.
 Other duties as assigned.
The successful candidate will be responsible for collaborating with business analysts and engineers to develop test cases
for software used at NOVA. Will create, maintain and execute automated test scripts, and report on results. The
candidate will also assist in creating and maintaining Software Lifecycle documentation throughout the Technical
Services department.
The candidate must have a high school Diploma or GED and a minimum of four (4) years recent software development
and testing experience. This position requires excellent written and verbal communication skills. The successful
candidate will have a background in Microsoft VB.NET and C#.NET, MS SOL, MySQL, and Subversion
In addition to the above minimum qualifications, the successful candidate must be able to demonstrate the following
knowledge, skills, and abilities:
 Knowledge and employment experience supporting enterprise software systems
 Customer service orientation and ability to effectively communicate with non-technical users
 Background in Microsoft VB.NET and C#.NET, MS SQL, MySQL, and Subversion
 Familiarity with Ranorex test automation framework helpful
 Must be able to create test cases and scripts and all related documentation
 Must have automated testing background
 Familiarity with bug tracking tools
 Strong understanding of SDLC and QA lifecycle
 Strong analytical and problem solving skills
Internal Job Openings
Essential Job Functions:
 Perform regression, feature and performance testing for COTS and custom-developed software
 Manage bug reports and tracking
 Write and edit Software Lifecycle documents
 Maintain the department’s online knowledgebase (wiki) website
 Assist with various development projects
NOTE: Candidates advancing to an interview will be required to submit a sample of their technical and business
writing skills prior to the interview.
Internal Job Openings