Document 29237

I-Flow, LLC
I-Flow, LLC
20202 Windrow Drive
43 Discovery, Suite 100
Lake Forest, CA 92630
Irvine, CA 92618
800.448.3569
800.448.3569
949.206.2700 DIRECT
949.923.2400 DIRECT
949.206.2600 FAX
949.923.2401 FAX
myON-Q.com
iflo.com
myON-Q.com
01/24/2014
Dear Valued Customer:
This letter is to notify you of a change of address for I-Flow’s business offices. Product Complaint
returns, our Legal Manufacturer name and address are also impacted by this change which will be
effective February 1, 2014. Our manufacturing location and address will not change with this
move.
In addition to our address change we will be updating our current IFUs (Instructions for Use) and
giving them a new look and format following the move. You can expect to see these in shipments
of product arriving after February 1, 2014.
You can expect the same quality you are accustomed to and there will be no impact to production.
You will get the same great level of service with no interruption as we’re optimizing our space to
be able to serve you even better. Please see below for the information about the changes and
our FAQs.
I-Flow Business Office
Address
Product Returns
Legal Manufacturer and
Address Change on
Product Labels
NEW
43 Discovery, Suite 100
Irvine, CA 92618
CURRENT
20202 Windrow Drive
Lake Forest, CA 92630
15440 Laguna Canyon, Suite 130
Irvine, CA 92618
Kimberly-Clark
1400 Holcomb Bridge Road
Roswell, GA 30076
20202 Windrow Drive
Lake Forest, CA 92630
I-Flow, LLC
20202 Windrow Drive
Lake Forest, CA 92630
How will this change impact where product returns/ complaints?
All complaints will be received using the following contact information. Please note the direct
number for Complaints has been changed:
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Email: IfloProductComplaint@kcc.com
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Phone: 1-800-448-3569, ext. 2366 or 949-923-2366 and
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Fax: (920) 225-4221
What is the reason for the Legal Manufacturer Name and Address Change to the label?
The legal manufacturer name and address will change on all product labels. Kimberly-Clark is the
parent company of I-Flow, LLC.
O PMAPNAYN Y
A AK I KMI BMEBRELRYL- YC-LCALRAKR KH EHAELAT LHT HC ACRAER EC OC M
I-Flow, LLC
I-Flow, LLC
20202 Windrow Drive
43 Discovery, Suite 100
Lake Forest, CA 92630
Irvine, CA 92618
800.448.3569
800.448.3569
949.206.2700 DIRECT
949.923.2400 DIRECT
949.206.2600 FAX
949.923.2401 FAX
myON-Q.com
iflo.com
myON-Q.com
For Additional Information
IMPORTANT: Our phone and fax numbers will be changing, but our toll-free number remains
unchanged. Please see below:
Main Phone
Current Number
949-206-2700
New Number
949-923-2400
Main Fax
949-206-2600
949-923-2401
Sales Fax
949-206-2663
949-923-2333
I-Flow Customer Service 1-800-448-3569 (number unchanged)
(8:00am – 5:00pm Pacific Standard Time)
Thank you for your assistance,
Shelly Harris
Regulatory Affairs Manager
I-Flow, LLC, a Kimberly-Clark Health Care Company O PMAPNAYN Y
A AK I KMI BMEBRELRYL- YC-LCALRAKR KH EHAELAT LHT HC ACRAER EC OC M
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