SHASTA COLLEGE Student Services Program Review

Student Services
Program Review
Office of the Dean of Students
Spring 2010
Student Services Program Review
Office of the Dean of Students
Table of Contents
Page .............................................................. 1
Part I – Introduction
1.1 Purpose of Program Review........................................................
1.2 College Mission ...........................................................................
1.3 Shasta College Institutional Student Learning Outcomes ...........
Part II – General Program Information
2.1 Program Definition/Description ....................................................
2.2 Program Mission/Purpose ...........................................................
2.3 Program SLOs/SAOs ..................................................................
Part III – Program Analysis
3.1 Program Service Area Quality ..................................................... 4
3.2 External Relations ....................................................................... 8
3.3 Resource Efficiency .................................................................... 9
3.4 Student Success ......................................................................... 10
3.5 General Planning ........................................................................ 10
Part IV – Student Learning Outcomes .........................
Part V – Program Summary.........................................
Part VI – Goals, Recommendations, Priorities, Plans.
Appendix A – Student Learning Outcomes Update...................................... NA
Appendix B – Annual Report (Update) ......................................................... NA
Appendix C – Annual Action Plan ................................................................ 13
Student Services Program Review
Signature Page
Office of the Dean of Students
Program Review Self Study Participants:
Becky Bogener, Keith Brookshaw, Stevan Cross, Betty Flaherty,
Shannon Forbes, Debbie Goodman, Shelley Lowry, Sherry Nicholas,
Jamie Spielmann, Brian Spillane, Jeff Sullivan
Level Two Review Team Participants:
Janet Albright, Leanne Westphal, Heather Wylie
Program Self Study Lead Faculty
Department Dean/Director
Level Two Review Team Chair
Vice President of Student Services
College Council
Student Services
Office of the Dean of Students
Part I – Introduction
1.1 Purpose of Program Review
According to the Academic Senate for the California Community Colleges in their 1996
document, “Program Review: Developing a Faculty Driven Process”, the program review
process serves as a mechanism for the assessment of performance that recognizes and
acknowledges good performance and academic excellence, improves the quality of
instruction and services, updates programs and services, and fosters self renewal and
self study. Further, it should provide for the identification of weak performance and
assist programs in achieving needed improvement. Finally, program review should be
seen as a component of campus planning that will not only lead to better utilization of
existing resources, but also lead to increased quality of instruction and service. A major
function of program review should be to monitor and pursue the congruence between
the goals and priorities of the college and the actual practices in the program or service.
Other purposes include meeting accountability mandates and demonstrating a
systematic planning process. While these functions may occur because of program
review, they should not serve as a primary function of the review. Otherwise, program
review could be perceived as a time-consuming process for a product with no effect or
bearing on the program’s activities or any relevance to serving students or maintaining
academic excellence.
1.2 College Mission
The mission of the Shasta-Tehama-Trinity Joint Community College District is to provide
open access and opportunity for success to students who have diverse backgrounds,
interests and abilities. The district is committed to providing the knowledge and skills
necessary for a student to succeed. The district recognizes that success requires
specific life skills and professional skills and also effective communication, critical
thinking, global consciousness and global responsibility. By offering programs leading to
successful completion of a quality university-transfer program, or career-technical
education, the District is responsive to the needs of our communities within a changing
global society. By offering comprehensive campus and community service programs,
the District enables students to achieve personal as well as academic potential and
contributes to the social, cultural and economic development of region.
1.3 Shasta College Institutional Student Learning Outcomes
The District is committed to providing the knowledge and skills necessary for a student
to succeed. The district recognizes that success requires specific life skills and
professional skills and also effective communication, critical thinking, global
consciousness and global responsibility.
To support our students in achieving success, Shasta College has determined that a
student who earns a degree or occupational certificate will demonstrate:
Life and Professional Skills
Life and Professional Skills include the ability to create well developed goals and
plans, the ability to make responsible decisions in support of those goals and
and plans, the ability to recognize and accept consequences of decisions,
appropriate technical skills, the ability to work effectively as an individual and as
part of a group, and the ability to resolve conflict.
Effective Communication
Effective communication includes the ability to convey information, ask
meaningful questions, and express thoughts, ideas and feelings.
Critical Thinking Skills
Critical thinking includes the application of logical reasoning to collect and
evaluate information, recognize and categorize patterns, contrast and compare,
make decisions and reach conclusions, and solve problems.
Community and Global Consciousness and Responsibility
Community and global consciousness and responsibility include the knowledge
and understanding of civic, cultural and environmental issues; knowledge of and
respect for the needs, difficulties, and rights of diverse groups; an appreciation of
the importance of public service; and a commitment to life-long learning.
Part II – General Program Information
The Shasta College Dean of Students office has not previously conducted a program
review. However, there are advantages to having a systematic review and planning
mechanism for these areas that do contribute to student learning. While it would be
difficult to portray all aspects of these areas as a formal program, and thus the program
review template may not be perfect for the review of these areas, it is still worthwhile to
review the goals and planning of these areas.
This Program Review Self Study begins with a consideration of the Office of the Dean of
Students. Then this review systematically reviews four related areas that can be
conceptualized programmatically, under the umbrella of the Dean of Students Office and
Related Areas. They are Health and Wellness Services, International Students Program,
Student Residential Housing, and Student Senate Clubs and Organizations.
2.1 Program Definition/Description
The Dean of Students Office plans, arranges, coordinates and implements programs,
activities and events that aim to engage students’ intellectual, social, cultural, health and
ethical levels, primarily focusing on personal and educational development and
individual responsibility. Our goal is to serve students respectfully and efficiently. The
Dean of Students and the office staff strive to make the campus a friendly and
welcoming environment for students and the community at large. The areas currently
under the guidance of the Dean of Students include Cultural Diversity Outreach, Health
and Wellness Services, Information Email function, International Students, Lost and
Found, Recruitment Support, Residence Halls, Student Clubs and Organizations, and
Student Conduct/Discipline. The Student Clubs and Organizations include Student
Senate, Phi Theta Kappa and all campus Clubs.
Currently we coordinate a range of events including 8th Grade Career Day, Welcome
Day, Graduation, Cinco de Mayo and much more. Activities also include the Shared
Governance Luncheon, Anti-Apathy Awards Luncheon, administration of the Stormy
Sebring Scholarship, Student Senate Scholarships, Halloween Costume Contest, Giving
Tree/Secret Santa, Intercultural Night Celebration and Intercultural Thanksgiving Dinner.
2.2 Program Mission/Purpose
The mission of the Dean of Students’ Office is to promote active student leadership and
participation in college organizations and activities; foster cultural diversity, and ensure
the wellbeing and safety of students.
2.3 Program SLOs/SAOs
Service Area Outcomes, Assessment, and Evaluation:
These are evident in the sub-areas of the Dean of Students Office, which are
Health and Wellness Services, the International Students Program, Student
Residential Housing, and Student Senate Clubs and Organizations. Each of these
areas will have an individual program review.
Part III – Program Analysis
3.1 Program Service Area Quality
The Office of the Dean of Students is an initial contact point for many students, families
and other participants (schools, agencies and vendors) who need information regarding
services and programs on campus and who view our office as a resource office. The
office is constantly busy year round and coordinates supports and provides assistance to
the many events and activities on campus each month. In addition, the Dean of
Students Office has seen an increase in the number of student discipline cases that it
receives on a weekly basis. This increased trend is marked by the growing number of
online courses that involve discipline issues regarding plagiarism,
misrepresentation and cheating. The severity of issues that students bring with them to
the discipline process is high, and the disciplinary process is used as a mechanism for
problem solving, retention, and student learning. At times, the discipline process requires
close coordination with Campus Safety and with local law enforcement agencies.
Areas of accomplishment include the following:
Coordinated with College Options on the annual College Quest night held
at the Convention Center attracting over 2000 spectators and participants.
Collaborated with Academic Senate in the writing of the new Student
Honesty Policy.
Made presentations to academic divisions regarding services of the Dean of
Students Office and Student Services in general.
Re-instituted Phi Theta Kappa Honor Society and re-established its
executive board and new faculty advisor.
Upgraded and purchased new computer equipment and software for
Student Senate I.D. card sales.
Collaborated with an international educational consortium (ETEC) to increase
recruitment of international students from Vietnam, China,
Thailand, Indonesia and Egypt.
Developed electronic media page for international student recruitment
throughout Europe and South America.
Increased the number of participants from both on and off-campus
programs that are requesting campus housing for summer programs.
Enhanced graduation program with a new podium (donated by faculty
member), release of doves and new design of graduation program.
Increased number of both on- and off-campus staff and vendors participating
in annual Welcome Day Event.
Revised Eighth Grade Career Day, for better visitor circulation
Established a grove dedicated to veterans
Established a Veterans Support Network
Welcomed a cohort of 14 Egyptian students to Shasta College
Established collaboration with Independent Living Program (ILP) caseworkers for the benefit of our foster youth residing in the dormitories
Co-planned Basic Skills Conference/Workshop for Regional Consortium
Arranged sustainability presentations (Tehama and Redding campuses)
by nationally renowned speaker, David Mas Masumoto
Reinstituted Black History Month event.
1. Staffing
The office has been maintained by the dean and two staff members, one twelve
months and the other 10 months. To increase efficiency, to maintain necessary
services, and for appropriate office coverage, the office should increase the current
ten-month position to a twelve-month position. This would ensure full year round
office coverage. Unfortunately, with a vacancy, this position has instead been
reduced to 19.5 hours per week. The Dean of Students Office continues to be as
busy during the summer months as in the rest of the year, due to the constant flow
of student traffic, campus visitors, part-time Student Senate office hours and
support of student ID sales, housing inquiries and requests, ongoing international
student support and services, international recruitment, summer school student
discipline issues and the planning of Welcome Day. It is difficult to maintain the
workload and pace given the current limited staff resources.
2. Materials
As the office responsible for providing resources for recruitment, the materials most
in need tend to be copies, flyers, brochures and other print media. The office
computing needs are standard, in terms of access to Datatel and the basic
Microsoft Office programs.
3. Faculty Availability for General College Service
Within the office itself, there is no faculty available for general college service.
Participation of staff in college and community service include:
Brian Spillane - Dean of Students
Service: In House:
Accreditation Standard 2 (co-chair)
Black History Month Planning Committee
College Connection Administrative Liaison
Distance Education Committee
Dorm Club Advisor
Equity Committee (Chair)
Foster Youth Retention Committee
Invest in Our People Committee
Student Senate Administrative Liaison
Textbook Committee
Veterans Support Network
In Community:
Ed. and Training Export Consortium (ETEC)
Northern Hispanic/Latino Coalition (NHLC)
NHLC Health Fair, Scholarship, Cesar Chavez
and Graduation Committees
Regional Ed. Alliance for Achieving Higher Ed. (REACH)
Shasta Community Health Center (SCHC)
SCHC Finance and Audit Committees
Shasta Co. Citizens Against Racism (SCCAR)
Sherry Nicholas - Administrative Secretary
Service: In House:
CSEA Local Chapter President
CSEA Days Planning Committee
College Council
Student Services Assistant (Vacant)
4. Service/Tutoring Center/Labs
This office provides service in several forms. We guide students clubs and
organizations, especially in regards to campus policies and procedures, and law.
We offer the service of lost and found. We arrange tours for prospective students
and for feeder schools. We answer inquiries that arrive via the “Info” email address.
We offer comprehensive support for international students. The disciplinary
process is conceived as an opportunity for student learning, and students also
receive a service there.
5. Opportunities for Professional Development
The Administrative Secretary is taking an opportunity for professional development
in the form of classes such as BUAD 45: Human Relations on the Job. This class
is supported by the Staff Development Committee.
The last Student Services Assistant has taken an opportunity for professional
development in the form of a promotion.
The dean has not formally requested funds for professional development, although
he is a member of the Association for California Community College
Administrators, and the California Community College Student Affairs Association.
He is also on listservs and enjoys a network of professionals across the system. In
that his assignment is relatively new, since July 2009, this position in itself has the
character of professional development and presents many opportunities for
professional learning and growth.
6. Employee Satisfaction
7. Internal Relations, Integration and Collaboration
The Dean of Students Office works extensively with most areas of the campus and
at other sites. Code of conduct interventions may involve most any aspect of the
instructional and support programs, across the district.
Code of conduct interventions also requires close collaboration with the Campus
Safety office and law enforcement.
Recently, Board Policy and Administrative Procedure revisions have also entailed
collaboration with the Vice President of Administrative Services and with the
Academic Senate.
With a charge of promoting appreciation of cultural diversity and outreach to our
diverse community, our office frequently works with various departments across
the district. For example, in bringing an Asian American speaker on sustainable
agricultural processes, the office is collaborating with faculty and staff from BTFCS,
NRIPS, EWD and SLAM; with the President’s Office, with the Print Shop, with the
Foundation, not to mention a host of off-campus entities.
In that our services extend to students in a great variety of ways, our activities are
often intertwined with extensive elements of the campus. The possibilities for
further program integration are endless and rich.
8. Survey Other CCs for Common Practices
Most recently this has occurred in the revision of the Administrative Procedures
associated with the disciplinary process and with free speech. As a consequence
of this, our policies and practices will be stronger, more effective, and in keeping
with case law that has developed in these areas. Similarly, via a list serve, our
office surveyed for effective student government policy and practices.
A beneficial direction to pursue in the surveying of other CCs will be with regard to
international student recruitment.
3.2 External Relations
1. Facilities
2. Contact with Other K-12 Schools
Our office hosts an extensive pair of 8th Grade Career Days, with over 500 hundred
young students in attendance. For this event, we collaborate extensively with
College Options, GEARUP, local schools and school districts, EWD and Shasta
Twenty-first Century Career Connections.
Throughout the year, we are contacted by school groups and by our own faculty
and staff who seek to arrange campus visits and tours to our campuses. As well,
we field requests from schools who seek to receive visits from our own faculty and
staff. In support of the student senate, our office also helps with the annual Huck
Finn Day.
We are also the point of contact/facilitator for Migrant Education’s Summer
Leadership Program, and a point of contact for the Lions Annual Football Event.
3. Contact with Community Colleges and Four Year Universities and Colleges
Contact with other community colleges has taken place recently for the gathering
of information with regard to best practices, in the revision of policies and
Participation on the California Community College Student Services Association
listserv is frequent. Through the student senate’s participation in General
Assemblies, our college has additional contact with other community colleges.
It is hoped that there will be additional contact with other community colleges in the
development of Shasta College’s study abroad programs.
There is also significant contact with other colleges and universities through the
Regional Educational Alliance for Achieving HigherEd (REACH). This alliance
takes as its mission a regional increase in the rates of transfer to four year colleges
and universities. Members of the alliance include Butte College, CSU Chico, UC
Davis, Feather River College, Humboldt University, Lake Tahoe College, Lassen
College, Mendocino College, College of the Redwoods, University of NevadaReno, College of the Siskiyous, Southern Oregon University and the County
Offices of education in the following counties: Butte, Del Norte, El Dorado, Glenn,
Humboldt, Lassen, Mendocino, Modoc, Plumas, Shasta, Siskiyou, Tehama and
Trinity. On March 5, 2010, our office served as one of the principal planners and
hosts of a REACH conference/workshop at the McConnell Foundation, focusing on
basic skills.
Our office has also been in dialog with two universities in Vietnam, regarding
possibilities of study abroad and international student recruitment.
4. Articulation with High Schools, Universities and Colleges
3.3 Resource Efficiency
1. Support
Support commonly required from other departments includes technological
support. The tech support staff has always been responsive and helpful. Support
from campus safety, especially in the context of the disciplinary process, has been
highly consistent. Admissions and records and counseling have also been very
helpful. Physical plant has been exceedingly helpful, as in the case of the founding
of the Veterans Grove and on Welcome Day. In general, support comes from a
myriad of directions, and departments are mutually respectful and helpful.
2. Use of Technology
This is minimal in our office and for the most part just extends to desktop usage
and basic software. There are no technology needs that are continuously unmet,
and the technological support received is always timely and appreciated.
3. Comparison with Other Institutions
Our technology needs are the most basic and therefore a comparison with other
institutions may not yield much useful information.
4. Facility Use/Availability
Divisions across campus and personnel in other offices are always most gracious
in the readiness to share facilities.
5. Faculty and Classified Staffing
The criteria provided in the program review guiding documents do not pertain to
this office. Classified staffing includes one full-time Administrative Assistant, and
with a second position (the Student Services Assistant) cut back to 19.5 hours, it is
hard to meet the multiple goals of this office, but there is still much that can and will
be accomplished.
Additionally, there is a need for institutionalizing the support of faculty in their work
with the Student Senate, such as creating and running a leadership or government
course within which Senate activities take place.
6. Reach of Services
This office has supported Extended Education in the areas of outreach recruitment,
the Puente Program, discipline, and in cultural enrichment. Nonetheless, there is
much more that can be accomplished in this area. Growth is difficult with our
limited resources and personnel.
3.4 Student Success
1. Reach of Services
The parameters in the program review guiding documents are not applicable to
our area.
2. Access
Access in areas related to the Dean of Students Office is discussed in each of the
individual program reviews.
3. Progress
There are no data available on this topic at this time.
4. Success
There are no data available on this topic at this time
5. Student Satisfaction
The criteria offered in the program review guiding documents do not seem to
pertain here.
3.5 General Planning
Our office increases the level of student engagement, and this helps increase student
persistence and success. The Puente program also increases the rate of transfer among
participants in the Puente program.
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Several of the events offered and supported by this office are geared to encourage a
sense of community at Shasta College. As well, events such as the upcoming visit from
David Mas Masumoto, contribute to the intellectual vibrancy called for by our strategic
plan. Along a similar vein, the Dean of Students has been active in bringing together
people to examine what it would take to create a culture of innovation here at Shasta
College, in keeping with our strategic plan.
Our office’s efforts are marketed through the usual channels, including News 2 Muse,
press releases, posters, flyers and direct marketing to specific groups. Our disciplinary
process for the most part needs no marketing; students are referred to us. The adjunct
orientation has been used to get the word out to our adjunct instructors so that they may
know what services may be provided through the disciplinary process.
Part IV – Student Learning Outcomes
To date, these have not been identified as related to the services offered in the Dean of
Students Office. While we hope that student learning does occur in the discipline
process, there is a research challenge implicit in the measurement of that learning,
especially given a commonly perceived resistance on the part of students who come
through that disciplinary process. A longitudinal investigative approach might have some
Part V – Program Summary
The Office of the Dean of Students serves a large number of people as a resource for
recruitment, outreach to the community, information about the college, the learning that
goes on through the disciplinary process, and for instructors who look for help in
responding to challenges of student conduct. The Office is also essential to the Health
and Wellness Program, the International Students Program, the Residence Halls, and to
the Student Organizations and Clubs. All of these have a valuable role to play in student
Part VI – Goals, Recommendations, Priorities, Plans
1. Increase wellness on campus through collaboration with the Student Senate on a
revision of the district’s smoking policy.
2. Safeguard student rights and district resources through a review and revision of
Board Policies and Administrative Procedures related to the Dean of Students
Office and areas of supervision.
3. Increase the sense of campus community through faculty and staff participation
in events such as Welcome Day, 8th Grade Career Day, campus clubs and
organizations, and cultural/intellectual events.
4. Increase the number of clubs both at the main campus and the extended
education sites
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5. Support district recruitment events, in the absence of a dedicated recruiter.
6. Continue to enhance and expand upon the design, layout and coordination of
graduation, thus ensuring we stay innovative and current for what is considered
the largest and the prime event on campus.
7. Improve the mechanism by which the one dollar representation fee and the
activity fee are collected for the student senate, without students having to
handle money.
8. Increase the internal support for students who are veterans, an often overlooked
9. Collaborate with the Student Senate on discounted RABA service
10. Renovation of the residence hall including, equipment, furnishings and building
11. Continue with the re-initiation of the Puente program.
12. Establish increased study abroad options for our students.
There was no previous program review for this area.
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Office of the Dean of Students
Action Plan Activities
Please indicate how each activity will help the program or division reach one or more of its goals and/or objectives.
Include, in the same list, BUDGET DEPENDENT and NON-BUDGET DEPENDENT items in PRIORITY ORDER. Use more than one page if necessary.
Description of Activity/Plan
Work on improving health of campus via revision of
District smoking policy.
Meets Program
or Division
Increase wellness
Item(s) Requested
Collaborate with the Student Senate on a
revision of the District’s smoking policy.
No Cost
Have current and
effective Board
Policies and
Review and revise Board Policies and
Administrative Procedures related to the Dean
of Students Office and areas of supervision.
No Cost
Help increase the sense of campus community.
Increase and
strengthen our
social fabric
Promote faculty and staff participation in
events such as Welcome Day, 8th Grade
Career Day, campus clubs and organizations,
and cultural/intellectual events.
No Cost
Increase the internal support for students who are
veterans, an often overlooked population.
Increase and
strengthen our
social fabric
Develop veterans support network.
No Cost
Safeguard students’ rights and District resources.
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