Domestic letters Reaching their destination securely and reliably

Domestic letters
Reaching their destination securely
and reliably
For private customers – valid from January 2014
Contents
Mailing
3 Unaddressed A Mail items
5
8
9
10
Additional services
Registered mail
Return receipt and personal delivery
Cash on delivery for letters
A Mail Plus
Additional services
11 Pre-franked envelopes, Pre-franked postcards,
Regristered mail Prepaid
13 List of postcodes
Receiving
14 Receiving letters
Pictograms
Tips and important information
Besides the services outlined in the brochure, the General Terms and Conditions of Post CH Ltd private customers. You can obtain them in your post office or on the Internet at swisspost.ch/gtc.
If you have any questions, please feel free to contact our Customer Service: Telephone 0848 88 88 88, [email protected], swisspost.ch.
Unaddressed A Mail items
Get information quickly
Unaddressed A Mail is suitable for sending mailshots. It is delivered to all
households and private customer P.O. Boxes throughout Switzerland. Unaddressed
A Mail is a next-day product and – if posted on time – is delivered on the next
day (Monday to Friday) in return for cash.
Products
A distinction is made between the following types
of consignments:
Consignments with “official character”
Consignments with “commercial character”
Items with requests for donations, from fund rais­
ers and charitable organisations, that are certified
by the ZEWO Foundation (agency governing
charitable organisations which collect donations)
(www.zewo.ch); but not commercial brochures
with shop items
Unaddressed A Mail standard “official”
Definition
“Official” consignments are mailshots with official
character (e.g. from authorities, administrations and
public companies) or consignments to meet the pub­
lic need for information locally.
Delivery
“Official” items are delivered to all house­
holds and private customer P.O. Boxes, including
those with a “Stop – no advertising” sticker.
Consignments may also be of a commercial nature,
provided that they are posted by the municipality.
Examples
Invitation to victory celebration for the ice hockey
championship title
Invitation to 1 August celebration
Invitation to an entertainment evening held by the
gymnastics club (e.g. also with lottery)
Examples
Items from authorities, administrations and public
companies at federal, cantonal and municipal
level, provided that these senders are not mainly
pursuing commercial purposes with their
unaddressed items
Official gazettes and other official publications
Items from political parties
Items from non-partisan committees that
are specifically related to upcoming elections and
voting
Items of a non-commercial nature that
meets the public need for information locally (e.g.
requests for blood donations / information about
building projects / noise or traffic / disruption of
supply lines, such as electricity, gas, telephone /
siren tests / (death notices)
Mail from disposal / recycling companies (clothing
and shoe bags, battery bags, etc.)
Mailing |
3
Unaddressed A Mail standard “commercial”
Definition
Mailshots with advertising character and a commercial
objective are regarded as “commercial” consignments.
Delivery
“Commercial” consignments are only delivered to mail­
boxes and private customer P.O. Boxes which do not
have a “Stop – no advertising” sticker.
Examples
Invitation to new opening of bakery for the City
of Berne
Flyers advertising goods and services
Advertising flyers for private removals service
Advantages
Posted today, delivered tomorrow
Unaddressed A Mail is the only the only type of
Swiss Post mailshot that offers this service
Posting time
Until counter closure
Comprehensive service
Only Swiss Post has a delivery network for non­
addressed mail that covers all households and busi­
nesses throughout the entire country. And using
mail carriers whose reliability speaks for itself.
Up-to-date household data
Thanks to household data that is always up-to­
date, you can precisely select your target groups,
thereby minimising the risk of loss. What's
more, excess delivery is avoided and you save on
printing costs.
Features
Posting up to 6:30 p.m. or earlier counter closure. For post offices with extended evening opening hours, until the specified deadline for A Mail. Mail are delivered on the next working day (Monday to Friday).
The service features are applicable without federal, cantonal or regional statutory holidays.
If more than 50,000 consignments are posted at the same time, the relevant post office must be notified in advance (one day prior to posting).
Format and layout specifications
Not smaller than 14 × 9 cm and
up to B5 format (25 × 17.6 cm)
Up to 5 mm thickness
Up to 50 g
With sufficient paper strength (paper weight
of 160 g/m2)
Square or rectangular form with a flat surface
Delivery conditions
The consignments must be packaged in easily calcu­
lable units (50, 100, 250 pieces, etc.) and separated
according to contents and delivery location.
Notes
Exclusion reasons
Swiss Post shall deliver unaddressed A Mail on
behalf of its clients to all households in
Switzerland. In doing so, it has the right to reject
mail items with offensive, defamatory or illegal
contents. In all cases, the client is responsible for
compliance with statutory provisions.
Basis for the service features of the service
features
In addition to the service features described in
the brochure, the General Terms and Conditions of
Post CH Ltd private and business customers, as
well as to PromoPost. You can obtain these
documents at your post office or on the Inter­
net at swisspost.ch/gtc. If you have any questions,
please feel free to contact our
Customer Service:
Tel. 0848 88 88 88
[email protected]
Mailing |
4
Registered mail
The additional service for important consignments
If you intend to send consignments with important or valuable contents, the best
solution is the additional registered mail service for your A Mail letter.
With this, you are always on the safe side.
Combine your A Mail letter with the additional
registered mail service. Letters with proof of delivery
are not only an excellent way of transporting
important contents, but also have legal validity
as evidence.
Consignments with proof of delivery are only
handed over to the recipients against signature.
This way, the time of delivery can be clearly proven.
The route taken by this type of mail and proof of
delivery can also be checked via track and trace.
Mail with proof of delivery is insured. For loss,
damage or inappropriate delivery, the indemnity
amounts to a maximum of CHF 500.00. If there is a
delay, only the transport costs are reimbursed.
Features
A Mail standard letter (+ registered mail)
14 × 9 cm up to B5 format (25 × 17.6 cm),
up to 2 cm thickness and up to 100 g
A Mail midi letter (+ registered mail)
14 × 9 cm up to B5 format (25 × 17.6 cm),
up to 2 cm thickness and from 101 to 250 g
A Mail large letter (+ registered mail)
Up to B4 format (35.3 × 25 cm), up to 2 cm thickness and
up to 1,000 g
Delivery
Posting
➞ Delivery
Monday
➞ Tuesday
Tuesday
➞ Wednesday
Wednesday
➞ Thursday
Thursday
➞ Friday
Friday
➞ Monday
Saturday
➞ Monday
Additional services |
5
Return receipt, personal delivery and cash on
delivery
Further additional services are available for registered
mail:
Return receipt: With return receipt, you receive a
written confirmation of when and to whom the
mail was delivered. Apply the note “Return
receipt” above the address and enclose a filled-out
return receipt. Return receipt forms are available
at any post office. The return receipt will be sent
to you after delivery by A Mail.
Personal delivery: If your consignment is only to
be delivered to a specific person, send it with the
additional personal delivery service. Specify
“Personal delivery” above the address. Personal
delivery mail can only be addressed to individuals
capable of exercising judgement; the first name
must be written out. Mail cannot be addressed to
the business addresses of individuals. In this case,
Swiss Post assumes no guarantee for the personal
delivery of the mail to the required addressee and
delivers the mail to an authorized person. Notes
such as “Personal”, “Private” or “Personal
delivery” on mail not sent as registered mail will
not be taken into consideration.
Cash on delivery: When mailing with cash
on delivery, you obtain your money easily and
securely. Make a note of the cash on delivery
amount above the address on the envelope and
fill out the cash on delivery inpayment slip. Cash
on delivery mail can be sent up to a collection sum
of CHF 10,000.00. The amount will be collected
when the mail is delivered and credited to your
post office account or the post office account of
your bank.
Additional services |
6
Preparation
This is how letters with proof of delivery must be
posted:
The envelope must be sealed.
The closure seals or adhesive strips must be
initialled by the sender or stamped by the post
office.
The consignment must bear the sender’s details
Return without prior order
You pay the postage again for the return of non­
franked registered mail.
For registered mail with the additional return receipt
service, you pay the difference in postage between
the return and the paid return receipt surcharge.
Advantages
Mail is only delivered against signature. The delivery can be legally proven. The retention period is seven days. If it should be extended on the basis of an order from the recipient, the sender will be notified. Mail can be tracked around the clock:
swisspost.ch/trackandtrace
Delivery to home addresses takes place from
Monday to Friday on the next working day.
Return with prior order
If you would like your letters with return receipt to be
returned to you unregistered after unsuccessful
delivery, you can apply the following note above the
address:
Return by A Mail in case of unsuccessful delivery
Return by B Mail in case of unsuccessful delivery
Please note that the return will no longer be recorded
by track and trace. For the non-franked return of
letters with proof of delivery with a prior order “Return
by B Mail”, you pay the basic price for bulk mailings
of the relevant format.
Additional services |
7
Return receipt and personal delivery
Additional proof of delivery and personal delivery
For even more security: send a registered letter with return receipt and receive
a written confirmation of delivery. If mail is sent with personal delivery, it is only
delivered to the addressee.
The additional return receipt service is only possible
in conjunction with the additional registered mail
service. “Return receipt” must be specified above
the address and a filled-out return receipt must be
enclosed. Return receipt forms are available at all
post offices. The return receipt will be sent
to you after delivery (incl. delivery notes) by A Mail.
Notes
The additional personal delivery service can only
be used in conjunction with the registered letter.
The additional return receipt and personal delivery
services can also be combined.
Return receipt forms are available at any post
office.
Personal delivery
If you want to be sure that your letter will only be
delivered to a specific person, Swiss Post offers you
this option with personal delivery.
Personal delivery mail can only be addressed to
individuals capable of sound judgement. For this,
the first name must be written out. Mail cannot be
addressed to the business addresses of individuals. In
this case, Swiss Post does not guarantee personal
delivery to the requested addressee. At best, it will
deliver the mail to an authorised person. Notes such
as “Personal”, “Private” or “Personal delivery” on
consignments that are not registered mail will not be
taken into consideration
The additional personal delivery service can only be used in conjunction with the registered letter.
Specify “Personal delivery” above the address.
The additional personal delivery and return receipt
services can be combined.
Felix Muster AG
Beispielstrasse 8
CH-8000 Zurich
Return receipt
The return receipt is signed by the recipient or by an
authorized agent when the mail is delivered before
being returned to you as confirmation. This way,
you have the certainty that the document has been
delivered and you also know precisely when the
delivery took place.
Muster Hans
Musterstrasse 35
CH-3011 Bern
Additional services |
8
Cash on delivery
Goods in return for cash, the additional service for
registered mail
Easy, secure and practical for you and your customers – mailing with cash on
delivery. This gives you added peace of mind: you can be certain that your mail
has reached the recipient and that you will receive your money.
Advantages
Delivery only in return for payment of a cash on
delivery amount
Amount credited directly to the post office account
specified by you (free of charge)
Track and trace
Option to use the PickPost network free of charge
Cash on delivery payment voucher also acts as an
address label
Mailing with cash on delivery is possible for registered
letters up to a collection sum of CHF 10,000.00. The
handling is very simple. You mark your letter with
“Cash on delivery” and write the cash on delivery
amount. At the post office, the consignment barcode,
an additional service barcode (cash on delivery
amount) and the cash on delivery inpayment slip
that you have filled out will be attached to your
consignment. You will then receive a posting
confirmation with the consignment number. Thanks
to track and trace, you have access to all the relevant
information and details about the delivery status of
your consignments at all times.
Notes
The additional registered mail service is not in­
cluded.
Delivery takes place on working days – from
Monday to Friday.
Liability for damage, loss or improper delivery
of up to CHF 500.00
Cash on delivery can also be combined with
the additional return receipt and personal delivery
services.
The consignment is only handed over to the recipient
in return for payment of a cash on delivery amount.
The cash on delivery amount is then credited to the
post office account (your own or the account of your
banking relationship) specified by you. The amount
cannot be paid out in cash.
Additional services |
9
A Mail Plus
Important A Mail letters always under control
Keep track of important letters: thanks to A Mail Plus, you always know where
your A Mail letter is. This makes good sense, for example, when sending:
Original documents (contracts, diplomas, photos, etc.)
Small goods such as CDs, DVDs or books
Debit cards and credit cards
ID cards and official documents
Travel documents
All types of tickets
Vouchers
The advantages for you
Speed: When posted on time, your consignment
will be in the recipient’s mailbox or P.O. Box on the
next working day – including Saturday.
Monitoring: With electronic track and trace, you
can check the Internet at any time to find out
where your A Mail letter is currently located – from
the time of posting right up until delivery.
Delivery: No notification is provided for A Mail
letters if the recipient is absent. Instead, they are
delivered directly to the recipient’s mailbox or P.O.
Box.
Liability: Post CH Ltd is liable for loss, damage or
inappropriate delivery, the indemnity amounts to a
maximum of CHF 100.00.
Please note the General Terms and Conditions of
Post CH Ltd private customers.
Formats
Standard letters
B5, up to 2 cm thick, up to 100 g
Midi letters
B5, up to 2 cm thick, 101 – 250 g
Large letters
B5, up to 2 cm thick, 1 – 500 g
Large letters
B5, up to 2 cm thick, 501 – 1,000 g
Note
In order to ensure correct identification, A Mail
letters with the additional A Mail Plus service ideally
bear a sender note.
Additional services | 10
Privatkunden
Vorfrankierte
Umschläge,
Postkarten
und
Pre-franked
envelopes,
postcards, Registered
Prepaid
Einschreiben Prepaid
Vorfrankierte
Umschläge
Private
Private
customers
customers
Pre-franked
and
air cushion envelopes
Address it correctly, seal the envelope and your letter
is ready tozukleben,
mail. Ourund
convenient
enve­
Richtig adressieren,
fertig istpre-franked
Ihre Briefsendung.
lopes vorfrankierten
are available inUmschläge
a variety ofin
formats
and versions
Die praktischen
verschiedenen
(including
pre-franked
air cushion
envelopes)
at
Formaten und
Ausführungen
(inklusive
vorfrankierter
Luft­
postshop.ch
or swisspost.ch/philashop
and your
polsterumschlag)
sind unter
postshop.ch oder
local post office.
post.ch/philashop.ch
und in Ihrer Poststelle erhältlich.
Luftpolsterumschlag vorfrankiert A­Post
A Mail pre-franked air cushion envelopes: 2.–
2.
Pre-franked
Pre-franked
envelopes,
envelopes,
postcards,
postcards,
Registered
Registered
Prepaid
Prepaid
Pre-franked
Pre-franked
and air
and
cushion
air cushion
envelopes
envelopes
2.–
A MailApre-franked
Mail pre-franked
air cushion
air cushion
envelopes
envelopes
2.–
Address
Address
it correctly,
it correctly,
seal the
sealenvelope
the envelope
and your
and letter
your letter
is ready
is ready
to to
mail. mail.
Our convenient
Our convenient
pre-franked
pre-franked
envelopes
envelopes
are available
are available
in a in a
varietyvariety
of formats
of formats
and versions
and versions
(including
(including
pre-franked
pre-franked
air cushion
air cushion
envelopes)
envelopes)
at postshop.ch
at postshop.ch
or swisspost.ch/philashop
or swisspost.ch/philashop
and and
your local
your post
local office.
post office.
Ideal
packaging
for sending
keysVersand
and USBvon
sticks,
Optimale
Verpackung
für den
Schlüsseln,
etc.
USB­Sticks usw.
UpBis
to Format
Size B5,B5,
up bis
to 100
cmDicke
thickness
100ggand
undup
bisto2 2cm
11.–
10 Umschläge vorfrankiert A­Post
10 A
pre-franked
envelopes: 11.–
10 Mail
A Mail
10 Apre-franked
Mail pre-franked
envelopes
envelopes
Ideal packaging
Ideal packaging
for sending
for sending
keys and
keysUSB
andsticks,
USB sticks,
etc. etc.
Up toUp
SizetoB5,
SizeupB5,
to up
100g
to 100g
and up
and
to up
2cm
to thickness
2cm thickness
9.50
10 Umschläge vorfrankiert B­Post
Mail
pre-franked
11.– 11.– 10 10
B Mail
10BBpre-franked
Mail pre-franked
envelopes
envelopes
C5 without
C5 without
window
window
envelopes: 9.50 9.50
9.50
C5 without
C5 without
window
window
C5 ohne Fenster
C5 ohne Fenste
C5 window
with windowC6/5 C6/5
with window
C6 without
window
with window
C6 without
window
C5 with
C5 window
with windowC6/5 C6/5
with window
with window
C6 without
C6 without
window
window C5 with
C5 mit Fenster
C6/5 mit Fenster
Pre-franked
Pre-franked
envelopes
envelopes
01 / 2014
01 / 2014
C6 ohne Fenster
C5 mit Fenster
C6/5 mit Fenster
C6 ohne Fenster
1
1
Vorfrankierte Umschläge 01 / 2014
Additional services | 11
Vorfrankierte Postkarten
Einschreiben Prepaid
Vorfrankierte
Praktisch
für jedePostkarten
Adressänderung und
Wettbewerbsantwort – damit der Haupt­
gewinn
bei Ihnen ankommt.
Praktischrechtzeitig
für jede Adressänderung
und
Erhältlich
in Ihrer Poststelle.
Wettbewerbsantwort
– damit der Haupt­
Pre-franked
postcard
gewinn
rechtzeitig
bei Ihnen ankommt.
Convenientinfor
any Poststelle.
change of address and com­
Erhältlich
Ihrer
Einschreiben
Prepaid
Für
Briefsendungen,
die rechtskräftig nachgewiesen werden
können. Zustellung gegen Unterschrift inkl. Haftung bis CHF
gung
oder nicht gehöriger
Zustellung.nachgewiesen werden
Für Briefsendungen,
die rechtskräftig
können. Zustellung gegen Unterschrift inkl. Haftung bis CHF
Registered
Prepaid:
5.50 Zustellung.
Einschreiben
Prepaid­Sendungen
müssen im Unterschied zum
gung
oder nicht
gehöriger
Forinletters
that require
legal proof of
delivery Einschreiben
and
nicht
der Poststelle
aufgegeben
werden.
Prep
petition reply – so the firstVorfrankierte
prize getsPostkarten
to you on time. zeitunabhängig
can
be tracked.
Delivery
against
signature,
including
Einschreiben
Prepaid
in einen beliebigen
Briefeinwurf
der Post ein
Einschreiben Prepaid­Sendungen
müssen
im Unterschied
zum
Postkarte vorfrankiert A­Post
1.10
Available from your post office.
liability up to CHF 500 for loss, damage or inappro­
der
Poststelle
aufgegeben
Einschreiben
Praktisch für jede Adressänderung und nicht
Für in
Briefsendungen,
die rechtskräftig
nachgewiesen werden.
werden müssen
und verfolgt werdenPre
priate
delivery.
Wettbewerbsantwort – damit der Haupt­
können. Zustellung gegen Unterschrift inkl. Haftung bis CHF 500.– bei Verlust, Beschädi­
zeitunabhängig
in einen beliebigen Briefeinwurf der Post ein
Postkarte vorfrankiert A­Post
1.10
gewinn rechtzeitig bei Ihnen
ankommt.
gung oder nicht gehöriger Zustellung.
Postkarte vorfrankiert A­Post
Einschreiben
In contrast Prepaid
to classic Registered, Registered Prepaid
Einschreiben Prepaid­Sendungen müssen im Unterschied zum klassischen Einschreiben
items
doPoststelle
not need
to bewerden.
handed
in at the
post officekönnen
nicht in der
aufgegeben
Einschreiben
Prepaid­Sendungen
zeitunabhängig
inyou
einenneed
beliebigen
Post eingeworfen
werden.
1.10 Einschreiben
counter.
AllPrepaid
to Briefeinwurf
do with aderRegistered
Prepaid
item is put it into a Swiss Post letter box, any time
Einschreiben
5.50
you
want.Prepaid
Postkarte vorfrankiert B­Post
0.95
Erhältlich in1.10
Ihrer Poststelle.
A Mail pre-franked postcard:
Postkarte vorfrankiert B­Post
B Mail pre-franked postcard: 0.95
Postkarte vorfrankiert B­Post
0.95
0.95
Alle Preise in CHF, inkl. MWST
Bequemer
Versand
zu jeder Tageszeit
Post
your
consignment
conveniently at any time
Bereits fertig frankiert
of
the
day
Aufgabe an einem beliebigen Briefeinwurf der Post oder am Schalter
Zur Kontrolle kann die
auf der Rückseite notiert werden
Consignment
is Empfängeradresse
already franked
Dank der vorhandenen Sendungsnummer ist die Sendungsverfolgung jederzeit möglich
Post
your
consignment
at
any
Swiss Post letter
Zustellung der Sendung gegen Unterschrift
box
or at a postund
office
counter
Sendungsverfolgung
Haftung
inklusive
For checking purposes, the sender address can be
Rechtzeitig aufgegeben sind eingeschriebene Briefe bereits am nächsten Werktag
onEmpfänger.
the back
(MOnoted
– FR) beim
Briefe mit Einschreiben Prepaid benötigen immer einen
Absender.
Thanks to the consignment number, the consign­
ment can
beisttracked
at all und
times
Einschreiben
Prepaid
in Ihrer Poststelle
auf
post.ch/philashop oder
Bequemer
Versand
zu jeder
Tageszeit
postshop.ch
Deliveryerhältlich.
of consignment against signature
Bereits
fertig frankiert
Consignment
tracking and liability included
Aufgabe
anVersand
einem beliebigen
Briefeinwurf der Post od
Bequemer
zu jeder Tageszeit
Alle
in CHF,
inkl. MWST
Alle Preise
in Preise
CHF, inkl.
MWST
Post CH AG
Poststellen und Verkauf
Viktoriastrasse 21
Postfach
3030 Bern
Vorfrankierte Umschläge 01 / 2014
Post CH AG
Poststellen und Verkauf
Viktoriastrasse
21
Post CH AG
Postfach
Poststellen und Verkauf
Zur
Kontrolle
Empfängeradresse
auf der Rück
When
posted
onkann
time, die
registered
letters are received
Bereits
fertig
frankiert
Telefon 0848 88 88 88
on
the
next
working
day
(Mon
–
Fri).
Letters
that
post.ch/tipps-zum-versenden
Dank
der
vorhandenen
Sendungsnummer
ist
Aufgabe an einem beliebigen Briefeinwurfdie
derSendung
Post od
are
sent
as
Registered
Prepaid
always
require
a
sender.
Zustellung
derkann
Sendung
gegen Unterschriftauf der Rück
Zur Kontrolle
die Empfängeradresse
Sendungsverfolgung
Haftung inklusive
Dank der vorhandenenund
Sendungsnummer
ist die Sendung
The Registered Prepaid option is available from
Zustellung
derorSendung
gegen Unterschriftor
your
post office
from swisspost.ch/philashop
aufgegeben sind
Briefe bereits
Rechtzeitig
Sendungsverfolgung
undeingeschriebene
Haftung inklusive
postshop.ch.
2
(MO – FR) beim Empfänger. Briefe mit Einschreiben Prepaid
Absender.
Rechtzeitig aufgegeben sind eingeschriebene Briefe bereits
(MO – FR) beim Empfänger. Briefe mit Einschreiben Prepaid
Einschreiben
Absender. Prepaid ist in Ihrer Poststelle und auf post.ch
postshop.ch erhältlich.
Einschreiben Prepaid ist in Ihrer Poststelle und auf post.ch
postshop.ch erhältlich.
Telefon 0848 88 88 88
post.ch/tipps-zum-versenden
Telefon 0848 88 88 88
Additional services | 12
post.ch/tipps-zum-versenden
List of postcodes
The practical aid for correct addressing
When correctly addressed, your mail reaches the recipient via the most direct route.
The list of postcodes contains all localities in Switzerland and the Principality of
Liechtenstein with their own postcode – to help you easily find the correct
postcode.
Available from your post office
Additional services | 13
Receiving letters
Letters reach their destination: daily and reliably
The mail carriers ensure reliable mail delivery all over Switzerland. Valid addressing
and reliable addresses the building mailboxes are essential. Non-deliverable mail is
returned to the sender.
If mail carriers cannot find a mailbox that corresponds
to the address and if no orders are available for
forwarding, poste restante or sub-addresses for this
address, they will search internal postal directories for
possible appropriate recipients for A Mail letters, mail
with proof of delivery and B Mail individual con­
signments. If no recipient can be clearly determined,
the mail must be returned to the sender.
Restricted delivery
A delivery service is basically provided to all residential
areas that are lived in all year round. In some special
cases, a location specified by Swiss Post is designated
as the delivery location:
For permanently lived-in, remote individual homes,
the recipient will identify a suitable delivery location
on the carrier’s route. Letters and parcels without
proof of delivery and collection invitations for
other mail is then sent to this location.
For holiday homes and weekend homes
For mail sent to residents of old people’s homes
and similar institutions
For mail sent to educational institutions,
universities, hospitals and similar institutions and
their sub-departments
For mail sent to persons who are temporarily
staying at a specific location (hotels, campsites,
hospitals, youth homes or prisons, etc.)
For mail sent to persons participating in trade fairs
as exhibitors at a trade fair
If the mailboxes and storage boxes are not set up
in accordance with the regulations
If the weight of the consignment exceeds 5 kg and
transportation is particularly difficult
If the amount of one or several payment orders
exceeds CHF 10 ,000.00 or if the delivery of cash
amounts entails increased risk
If the delivery entails significant difficulties or
hazards, e.g. insufficient snow clearance or vicious
dogs
Refused acceptance
Mail that has been refused or that remains uncollected
will be charged to the sender when returned:
At the price of an A Mail individual item
At the basic price of a B Mail item
With refused acceptance of such returns, the costs
for disposal will also be claimed.
Additional information is available in our fact sheet
«Letterboxes».
swisspost.ch/receiving under Receipt options
Receiving | 14
Tel. 0848 88 88 88
Fax 0844 88 88 88
PV en 01.2014
Post CH Ltd
Customer Service
Viktoriastrasse 21
CH-3030 Berne
[email protected]
swisspost.ch
15
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