Special Interest Groups

Special Interest Groups
15 active Special Interest Groups that run meetings 3 – 4 times a year
AFSUG is an organisation of CUSTOMERS for CUSTOMERS.
Through the sharing of our own experiences and the provision
of expert insights into SAP and Partner service offerings, the
goal of AFSUG is to demonstrate how SAP's technologies can
deliver business value whilst lowering the TCO.
In this booklet, we take the opportunity to bring you information
on some of AFSUG's services and the membership fees. A
key feature of these forums is the to be value gained in talking
with many other customers within the African User Community.
Special Interest Groups are core to the user interaction and
are geared to bring you customer success stories.
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Customer Collaboration
What is it and how can I participate?
What is the process?
A program that SAP have put in place to assist
Customers with development requests that will be
more effective in processing them timeously and
not as before, where should the request take
longer than a specified time, the request becomes
invalid.
We encourage participation in the Customer
Connection Programme in order for you the
customer to have your say and utilise the
enhancements that SAP make.
Program Overview
Direct input and feedback from our customers and user
groups is essential for us to improve the solutions in
productive use. To structure the input and feedback, we
run three major programs, each with a different focus:
- Customer Connection
- Customer Engagement Initiative
- Customer Advisory Councils
How to get involved
Improvement
Vision
Innovation
Today’s Solution
Planned Solution
Future Directions
Customer
Connection
Customer
Engagement
Initiative
Customer
Advisory Councils
Improvements
Next Products
and Solutions
Strategic Concepts
Customers who are interested in participating should contact their local user group and find out whether it participates in the program and what
focus topics are currently in process.
For more information on Customer Connection visit SAP Service Marketplace: www.service.sap.com/customer-connection (new users can register
at www.service.sap.com/request-user)
Search for available improvements delivered in the Customer Connection: www.sapimprovementfinder.com.
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Customer Connection Programme
Key characteristics of customer connection
- A program which is open to all customers who are organized in one of the SAP user groups.
The program is directed at incrementally enhancing and improving the products and solutions that
SAP customers are using today. It offers AP customers the opportunity to suggest small enhancements to products and solutions in mainstream maintenance, for fast and nondisruptive delivery via
notes and support packages.
- Following a project approach, the program is fully customer-driven and structured by focus topics
(e.g. Banking CML, CRM Marketing… ) suggested by the participating user groups:
- Customers submit improvement requests using an online
collaboration tool
- By subscribing to an improvement request, customers
express support for the request and that they plan to use
the suggested improvement productively after its delivery
- Improvement requests supported by a relevant number of
customers are evaluated by SAP and selected for
development
- During the development phase, participating customers
are involved in reviewing specifications and testing
- Improvements are typically delivered through notes. This allows customers to deploy the incremental
enhancements independent of support package and enhancement package schedules.
- Transparency and close interaction between SAP and the participating customers is at the heart of
Customer Connection. We hold regular virtual meetings throughout the process, giving customers
detailed feedback on status and decisions related to their improvement requests.
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Executive Exchange
Starting in February 2012, it has been AFSUG's intent to work in close collaboration with
SAP AG and other User Groups worldwide to bring a series of value adding forums and
events exclusively for User Group Members. In doing so, our aim is to provide you with
in-depth knowledge of SAP's strategies, interact with senior SAP executives and to provide
you with a platform to directly influence SAP's product development. We intend to continue
this over the coming years.
• We invite CEOs as well as CIOs and CFOs to be a part of this network, to find out what
industry standards are.
• Bring HOT TOPICS that you need to know about from key people within
SAP Globally.
• How to make the correct decisions when buying and lot’s more.
AFRICA the Bigger Picture for AFSUG
The African SAP User Group is driving expansion into Africa, and 2012 saw
the launch of West Africa, (WASUG) and planned for 2013, Angola
Mozambique – (AMSUG), and SADC regions.
We have set-out the detailed membership options for customers who fall under AFRCIA:
- South Africa
- East Africa
- West Africa
- Angola and Mozambique
- SADC Regions
The South Africa model of the user group will be mirrored into these areas and
also over 48 Special Interest Group meetings will be run in these regions in 2013!!!
We will be looking for volunteers to sit on Regional Committees for each region and the monies
collected by AFSUG will be funnelled back into events and driving the SAP User Group message
into the user community. Should you be interested in being a part of the Regional Committee,
please send your details to Tracey Greig – [email protected]
Region Breakdown
1 - SAP Represenatives
3 - Customer Representatives
1 - Partner Representatives
The AFSUG
Board of
Directors will
govern each
Regional
Committe
Africa Region
Chairman
Cuan Kloppers
AFSUG
Customer
Representative 1
Vice Chair
Richard Thorpe
AFSUG
Customer
Representative 2
AFSUG
Treasure
Nic Grobelaar
AFSUG
Customer
Representative 2
Marketing Manager
Tracey Greig
AFSUG
Partner
Representative 3
Membership fees are listed both in ZAR and USD, and will be payable by the 1st March 2013 in order for your company to be included in the
event programme for 2013 as well as any additional information that AFSUG is able to share on a weekly basis such as:
• SIG Events - more than 60 a year - network with your peers, find out what other customers did
• Partner Hot Topics events
• Customer Connenction Programme - What is it?
• Access to Executive Exchange - CIO's and CFO's - what are industry standards and hot topics
• Annual Conference's - User Group
• SUGEN - Knowledge Transfer Programme - How do you particpate and get the information
• Global User Group - Webinar's
• Local Webinar's
We encourage you as a company leader, to sign-up without delay and get the early bird membership fee should you pay before December
2012 and save 10%.
Membership fees are enclosed
For detailed information on any of the above topics please visit: www.afsug.co.za or speak to Tracey Greig – 27 11 235-6141 or
[email protected]
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SUGEN – SAP User Group Executive Network
AFSUG is a key member of the SAP User Group Executive Network (SUGEN) that was
founded in 2007 to foster the information exchange and best practice sharing among SAP
User Groups and to coordinate the collaboration with SAP for strategic topics. It is a
united network of 16 User Group Communities across six continents.
In this area, you can find general information about SUGEN.
Objective
SUGEN is the Global Network of SAP User Groups that will provide a collective view of strategic issues that need to be addressed by SAP. It will
be a powerful, international voice that unites regional SAP User Groups in an open, honest dialogue between members and SAP that ultimately
drives the market towards excellence, innovation and success.
Core Purpose
The purpose of SUGEN is to create and sustain collaborative bodies that foster the sharing of information, expertise and experience users and
SAP cannot find anywhere else. SUGEN will identify strategic priorities and act on programs to advance and apply technology for the greater gain
of the SAP customer community. It is fostering international market views including customers’ short and long term demand drivers, major
challenges and business imperatives. Furthermore, SUGEN is guiding and inspiring SAP in delivering worldwide aligned support for the mutual
benefit of the user communities and SAP.
Main deliverables
As the collective voice of SAP User Groups, SUGEN is the channel to provide SAP with a consolidated view on influential priorities. These can
vary from case to case on SAP products, services or anything else from the SAP ecosystem. If applicable, charters are founded to build a task
force working on a particular topic for a certain period of time. In these task forces, several members from local user groups and SAP employees
engage.
In addition, SUGEN provides a method for communication among User Groups and SAP. New and urgent topics from both sides can be
addressed in an open dialog. Thereby, it assures a proper documentation of the priorities.
Furthermore, the user groups who are members of SUGEN share best practices amongst each other and SAP. These best practices can focus on
the organization of the groups and different programs that are executed.
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SUGEN Member User Groups
• African SAP User Group (AFSUG)
• Americas' SAP Users' Group (ASUG)
• ASUG Argentina (website under construction)
• ASUG Brazil
• ASUG Mexico
• Asociación de Usuarios de SAP España (AUSAPE)
• German speaking SAP User Group (DSAG)
• Indian Users of SAP (INDUS)
• Japanese SAP User Group (JSUG)
• SAP UK & Ireland User Group
• SAP Svenska Användarförening (SAPSA)
• SAP Australian User Group (SAUG)
• SAP Users Group-Middle East & North Africa (SUG-MENA)
• SAP Brukerforening Norge (SBN Norge)
• Utilisateurs SAP Francophones (USF)
• Vereniging Nederlandstalige SAP Gebruikers (VNSG)
Current active SUGEN charters
Licensing Engagement
Due to the rapidly changing technical and business environment, SAP’s software licensing model has evolved over the years and their Price List and
customer contracts have become more complex. As a result, customers do not believe they have a clear understanding of what they have or have
not licensed and they are looking to obtain a better understanding of their existing contracts. Additionally, customers are interested in SAP’s
long-term product strategy in order to understand how it will impact them from a licensing standpoint.
HANA
SAP’s introduction of in-memory computing technology on the SAP HANA platform created a lot of interest. Customers and User Groups want to
have a clear understanding of the capabilities of the new In Memory (IM) technology and SAP’s go-to-market strategy for SAP HANA. From a customer perspective it is important to understand when and how to adopt and implement HANA. Additionally these parties are asking for a roadmap to
adopt SAP’s latest innovation
Knowledge Transfer
Purpose of this charter is to increase adoption rate of SAP Innovation and enable customers to achieve Continual Improvement from their existing
installation by understanding SAP product and service in collaboration with entire eco-system in local level.
The SUGEN Knowledge Transfer Charter evaluates the requirements of an enhanced and simplified knowledge transfer between the User Groups,
its members and SAP.
The goal is to facilitate knowledge transfer in an easier and enhanced way and provide a “knowledge transfer package”.
Expected customer benefit:
• Provide an approach that focuses on the real usage of knowledge transfer at the local level and its process inside SAP, SAP to partner and SAP to
customers.
• Simplify the way for knowledge transfer which may apply across all regions by involving real usage of knowledge transfer assets of
each user group.
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Partner Programme 2013
We encourage all partners to sign-up for 2013. We offer partners a 5% discount should they pay before the end of December 2012.
Please note, that going forward into 2013, for all Special Interest Group meetings, AFSUG will only allow partners who are part of the
attached price-list and a level 2 member present at any of our SIG’s - it is no longer open to partners who are not a part of the
programme in totality.
This decision has been made at Board Level after Partner input at a round table held on the 26th September 2012.
You will understand the programme is designed to give partners a formal platform to utilise the AFSUG Database and showcase any
service offerings or products that are pertinent to the SAP Customer / Prospect Community.
We also have included how to go into AFRICA with AFSUG and expect a huge growth curve in the area but we can only do this in
conjunction with partners who have a footprint into Africa.
• Note - Travel
AFSUG do not pay for any flights for Partners who are speaking at any of the events throughout 2013, only customers flights,
accommodation and additional costs are covered. We do allow different Partner speakers to take the speaking slot in each region to
assist you with travel costs should the need arise.
Should you require any additional information or assistance please do not hesitate to contact Tracey Greig – [email protected]
Customer - Membership Fees 2013
Company name:
Contact person (SAP Champion)
Email
Contact CIO:
Billing Address:
VAT Number:
Email
Contact
Number
Contact
Number
SIGN
DATE
Please tick which option your company will fit into:
Customer
More than 701 Users
Between 401-700 Users
Between 201 – 400 Users
Between 51 to 200 Users
Less than 50 Users
Customer All-in-One / Business One
Individual Event (Per SIG - only for SIG's)
Africa - All Regions
South Africa or
East Africa or
West Africa
The below membership
covers your members for
all 3 regions.
40,000
35,000
28,000
21,000
12,000
9,000
1,100
USD Rate (Africa) Value Matrix
TICK option
you are
confirming
TICK option SIG
Webinars
you are
Attendanc
confirming e - South
Africa or
Any
African
Region
4900
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4300
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3400
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2500
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1500
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1100
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150
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Newsletter
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Customer
Connection
Programme
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SUGEN Updates - Global
User
Knowledge
share - on-line Conferen
ce
Collaboration
Discount
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AFSUG Paying
Events discount
ed rates
apply
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Partner - Membership Fees 2013
Company Name
Contact Person 1 (SAP Champion)
Contact Person 2:
Billing Address
VAT Number
Should you have a CIO please supply details:
Email
Email
Contact Number
Contact Number
Email
Contact Number
Sign
Date
PLEASE TICK BELOW IN BOX TO ALLOCATE WHAT PACKAGES YOU WISH TO SIGN UP FOR.
Level 1
BASE - Description of value to you as the partner
TICK Below to
Individual Regions:
confirm option
SADC (Includes South
Africa) or
East Africa or
West Africa
The below membership
covers your members for
all 3 regions that pertain
to where your head office
is.
Description
Above 100 Employees
51 - 100 Employees
Less than 50 Employees
All in One and Business One
Less than 5 Employees
Individual Event (Per SIG - only for SIG's) for Independent
Consultant
TICK Below to USD
TICK Below to Each Region with
confirm option SADC (Includes South confirm
option
Africa)
Either :
East Africa or
West Africa
(E.G. Or East Africa
with South Africa)
USD
50,000
35,000
20,000
10,000
4,000
5,900
4,200
2,400
1,170
470
1,100
150
60,000
45,000
25,000
12,000
7,060
5,300
3,000
1,500
N/A
TICK Below to Full Membership TICK Below to USD
confirm option confirm
All 3 Regions :
option
SADC - South
Africa
East Africa
(SAPHARI)
West Africa
(WASUG)
Angola Mozambique
70,000
50,000
30,000
15,000
N/A
SIG
Attendance
Africa
Sponsorship entitles
partner to
attend all
activities in
area of
8,300 preference
5,900
3,600
1,800
SUGEN
Global User SUGEN Webinars Customer
Conference Knowledge
Connection Updates Transfer
Discount
Programme Knowledge
share - on-line
Collaboration
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Level 2
*"Premier Partner " Programme - add on to above (BASE Level 1 is a prerequisite)
Description
Cost
Gold
Silver
Bronze
Speaker Slot (single)
TICK Below to
confirm option
30,000
20,000
10,000
7,500
USD
TICK Below to *Speaker Slot - SIG's
confirm option
3,600
2,400
1,200
890
Webinars Online logo
displayed
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4
2
1
X
Newsletter Online logo
displayed
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X
Website
presence
RSVP List
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X
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X
Note: * More than 48 SIG's run per year - see attached Event Calendar
Level 3
*AFSUG Partner - Seminar Series (Base Level 1 and Level 2 is a prerequisite)
Description
6 Partner Seminar Series - add onto SIG Partner utilises the AFSUG database and
infrastructure to run / host event where they are
able to showcase own service offerings and
products. (You may book external venue at your
own cost otherwise the SAP Offices will be used).
Purchase below as add on to Base:
Example : SA Membership:
50 000 + Gold - 30 000 + Seminar Series - 70 000
= 150 000 for 2013
Cost
USD
*Speaker Slot SIG's
1 Per Series = 6
70,000
Webinars Online logo
displayed

Newsletter - Online
logo displayed

Website
presence

Invitation RSVP List
customised to
suit partner's
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Catering Costs
Included up to
60 People per
event, with
networking
drinks only Wine
and Beer.

7,500
10