• How to create an online account with the Home Office Page 2 How to Create an Online Account with the Home Office 1. Go to https://apply.ukba.homeoffice.gov.uk/iapply.portal 2. Click register (this is at the top right-hand side of the page). First you must create an account, by registering your details. Then the Home Office will send you an email that tells you how to activate your account. Page 3 3. Complete the boxes with your personal details: You must record your username, memorable word and password. - User name Choose a user name with at least eight characters. You can use letters and numbers but you must not include spaces. Your user name is not case-sensitive. - Email Your current email address. They will use this email address to confirm any appointments you make and manage your account. - UK Telephone Number Your UK telephone either a mobile or landline number. Use only numbers, do not leave any spaces. - Memorable Word Choose a memorable word to protect your privacy. We will ask you to enter three random characters from this word whenever you log on. Page 4 User Name You must record your user name. • Choose a user name with at least 8 characters. • You can use letters and numbers but you must not include spaces. • Your user name is not case-sensitive . • Examples of correct user names: - Yingzhang - Yleiwang45 - Qiang652 - charlotterose • Examples of incorrect user names: - Li Xiu Ying (Contains a space) - Fang_Yang (Uses a character that is not a letter or a number) - Weo (Has less than eight characters) - Michael-Davis (Uses a character that is not a letter or a number) Page 5 Memorable Word You must record your memorable. • The Home Office will ask you to enter three random characters from this word whenever you log on. • Your memorable word must: • include only letters and numbers • not contain spaces • have at least 8 characters (it is not case-sensitive) • not have a character appearing more than twice • not have 3 or more numbers in ascending or descending numerical order • not have 3 or more letters in alphabetic or reverse alphabetic order. • - Examples of acceptable memorable words: lincoln6 zhangmin manchester yongwang2 pingwang • - Examples of unacceptable memorable words: lincoln.england (Uses a character that is not a letter or a number) lincoln england (Contains a space) zhang (Has less than eight characters) aabbccc (Character "c" appears 3 times) 23456789 (There are 3 or more characters in ascending order) Page 6 4. Security check Type the two words and/or numbers in order, exactly as they appear in the box, separated by a space if necessary. If you are not sure what the words are, either enter your best guess or click the refresh button. Press the refresh button to generate a new word Press the audio code button to listen to the words and/or numbers 5. Terms and conditions Tick the box when you have read and agreed with the terms and conditions. 6. Tick the box when you have read and agreed with the terms and conditions. 7. Click on register. Page 7 8. After you click register you will see the following page: You must follow these instructions exactly. Page 8 9. Check the email that the Home Office has just sent you. The email will include a temporary password. To activate your Home Office account you must press the link and use YOUR temporary password to log-in. Press this link to activate your account. Page 9 10. Log-in to your account. Use the user name you have just created. Use the temporary password the Home Office gave you in the email they sent. Press log-in. Page 10 11. Type the requested characters from your memorable word. Read and enter each requested character carefully. If you enter the characters incorrectly the Home Office will temporarily block your account. Press confirm identity. Page 11 12. Change your temporary password. You must record your password. You will need to use this each time you log-in Your new password must: • Be at least 8 characters long. • Use letters and numbers. • Use at least one lower case (small) letter and one upper case (large) letter. Your new password must be different to your memorable word. Create a new password for your account. Page 12 Your account has now been created. You do not need to do anything else with your account until you attend the Visa Workshop. Make sure you have recorded your user name, password and memorable word and then log out. Make sure you log out of your account. If you ever want to change your email, password or memorable word press ‘my account settings’ and follow the instructions.
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