How to have Successful Transit ITS Implementations: Lessons Learned from the Field

How to have Successful Transit ITS
Implementations: Lessons Learned
from the Field
Santosh Mishra
Senior Transportation Planner
March 19, 2013
Presentation Overview
Key Implementation Challenges
Lessons learned
Implementation Strategy- ensure system is successfully implemented
Learning Adaptability- ensure system adapts to agency environment
Scalability- ensure system remains relevant with agency growth
Staffing- ensure required resources are always available
Performance measurement- measure what you do
2
Key Implementation Challenges
Observation of Issues by Level of Techology and
Implmentation Stage
30
25
20
15
10
5
0
P
T
V
Design
A
P
T
V
Installation
A
P
T
V
A
Factory Test
Advanced
P
T
V
A
Mini-fleet Test
Mid-Level
P
T
V
A
System Test
P
T
Training
Beginner
Notes:
1. Based on 29 implementations, of different scopes, overseen by TranSystems
2. Challenges referred by the following categories: P= Project Management Process & Resources, T=Technical, V=Vendor Staffing, A= Agency Staffing
3. Beginner, Mid-level and Advanced, indicate the level of sophistication of technologies.
3
V
A
P
T
V
System
Utilization
A
Key Implementation Challenges (continued)
Process/tools
Lack of effective tools
Readiness assessment
Handling of payment milestones
Data integrity
Collection
Quality validation
Fragmentation
Third party interface/integration
Technical challenges
Latent cost
4
Source: TCRP Report 84-volume 8
Key Implementation Challenges (concluded)
Technical
Lack of due-diligence at
design
Installation issues
Underdeveloped products
Handling of staffing changes
Vendor
Agency
Inter-departmental issues
System ownership
Infrastructure support
5
Impacts of not using change management in implementation
Source: TCRP report 84-volume 8
Implementation Strategy
Life Cycle
Preliminary Engineering
and Design
SE Process for
New System
Planning
Operations
Implementation
System Operation &
Maintenance
Needs
Assessment
Specifications
& RFP
Key Agency Activities:
~RFP Issuance
~Vendor Selection
~Monitor design
Design
Review
Verification
Acceptance
Tests
Training &
Documents
Verification
In-house
Tests
Vendor
Customizations
6
Final
Acceptance
Verification
Deployment
Plan
Replace
Key Agency Activities:
~Monitor progress
~Review documents
~Witness testing & provide
acceptance
Implementation Strategy (continued)
Project management should include:
Action items list, system implementation plan, communication plan,
change management plan, risk management plan, quality
assurance plan, milestone approval
Requirements assessment and technical design
Compliance/requirements matrix
Acceptance testing
Test results documents
Readiness assessment tool
System Acceptance
Punchlist, acceptance assessment
Source: FHWA Systems Engineering
7
Learning Adaptability
Feedback loop
Data validation
System optimization
“Problem traps” and resolutions
Crawler tools for generating alerts
Develop and use scenario databases
User customization
User-defined variables and functions (e.g., add-on
or plug-in)
User defined interfaces (e.g., layout customization,
reports customization)
8
Source: NTI Systems Engineering
Learning Adaptability (continued)
Operational Modes
Reduced/extended service
Emergency service
Premium service
Extended testing
Ad-hoc testing
Rigorous testing
Enhancing software use
Parameter adjustment
Real-life scenarios for training database
Hands-on training, focused on gaps
9
Scalability
Interoperability
Internal systems
Regional systems
Reliable life cycle
Software/hardware compatibility
Warranty/support
Technical Capability
Hardware (e.g., server performance, storage capacity)
Software (e.g., system limitations)
Source: National ITS Architecture
10
Scalability (continued)
Agency Growth
Service area
Service modes
Business processes
Flexible design
Open architecture
Modular structure
Transit Enterprise Architecture
Business, information,
application, technology
11
Source: WMATA
Staffing
Pool of resources
Governing document
Single point of contact
ITS versus IT skills: implementation,
data quality, system administration,
Infrastructure support
Standby resources
Agency-wide Communication
Escalation protocol
Enterprise training portals
Auditing
12
Staffing (continued)
Training plan
Timing of training
Hands-on training
In-house/continuous training
Use-studies
Training environment (e.g., training database, test/training
bench)
13
Performance Measurement
Develop measures of
effectiveness
Focus on goals and objectives
Measure both user productivity
and system performance
Identify Gaps
Data
Technical
Resources
Training
Organizational/procedural
14
Source: NTI Systems Engineering
Performance Measurement
Action Plan
Ongoing collaboration
Site visits
Periodic evaluations
Internal/external/vendor
Return on investments
Document lessons learned
15
4.50
4.00
Average Number of Minutes Late
SOP adjustments
Staffing/training
Enhancements
Peer-2-Peer Learning
?
3.50
3.00
2.50
1
9
2.00
10
41
1.50
42
1.00
0.50
0.00
Schedule Period
Thank You
Contact:
Santosh Mishra
38 Chauncy St, Suite 200
Boston, MA 02111
Tel: 857-453-5466
Email: [email protected]
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