How to contact the Support Desk

How to contact the Support Desk
There are a number of ways to contact the support team at PCTI. Below is a description of each of the
methods to log a support issue with PCTI.
Through Docman – Main Menu
You can log a support issue directly through Docman via the ‘Manage Support Calls’ option on the main
All issues entered directly through Docman are immediately logged within the PCTI support system,
which then allows our support team to contact you by telephone, or if appropriate they can update the
support call which is then viewable from within the Manage Support Calls module.
Our telephone Support Desk is open from 8am - 5.30pm, Monday - Friday.
You can contact the Support Desk on 0844 9670967.
To log a non urgent enquiry, you can email your query to [email protected]
You can log a support issue online via the PCTI Website
Pioneer Court, Pioneer Way, Whitwood,
Castleford, West Yorkshire, WF10 5QU
T: 01977 66 44 88 F: 01977 66 44 99
E: [email protected] W: