HOW TO GET REIMBURSED QUICKLY? A duly completed claim ensures a quick reimbursement! HENNER is committed to reimbursing your medical expenses within 3 days of receiving the fully completed claim. This 3-day period does not include bank transaction and postal delivery times which are beyond our control. Based on our experience, the most common reason for delays in processing claims is missing documents. Informing you will enable you to speed up the processing and reimbursement of your claims. WHAT DOCUMENTS SHOULD I SENT TO MY CLAIM SERVICE TEAM TO MAKE SURE THAT MY CLAIMS ARE QUICKLY PROCESSED? The medical prescription This is vital for timely reimbursement. The original copy of the medical prescription must be sent for all pharmaceuticals, series of treatment (e.g. several physiotherapy sessions), lab tests, glasses/contact lenses, and x-rays. For renewable prescriptions, we recommend that you make several photocopies so you can send us one each time you claim. Receipt of payment The invoice must include proof that it has been paid. If it does not, kindly send us some form of proof of payment for your expenses. Approval from the medical board For treatment subject to a prior agreement (series of treatment, medical and dental prostheses, etc.), remember to send us a copy of the medical approval to facilitate reimbursement . Your bank account details Remember to send us your bank account details (bank name and address, account holder, full account number, IBAN and/or SWIFT numbers if applicable) along with your first claim, and whenever you change bank accounts. Fully completed forms For treatment subject to a prior agreement (series of treatment, medical and dental prostheses, etc.), remember to send us a copy of the medical approval to facilitate reimbursement. Finally, don’t forget to sign the form and have your healthcare provider sign it also before sending it to us! Note: How do I contact my Claim Service Team? Your Claim Service Team’s number shows on your Explanation of Benefits as well as on your HENNER - GMC insured card. How do I access my personal web-space? Go to the www.henner.com website and select “Insured” on the home page from the dropdown menu; you can then log on with your username: Internet ID number: it is indicated at the back of your HENNER - GMC insured card Password: when you first connect, your password is your date of birth (MM / YYYY). For safety reasons, the system will ask you to change it.
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