How to contact us Here to Listen Stenhouse Medical Centre is open Mon 8am-6.30pm Tues-Fri 7am-6.30pm The staff at the surgery are here to listen to your problems and offer support. We will not pass anything you tell us onto anyone else, unless we feel you are in serious danger. In this case we would discuss it with you first. You can telephone us on 0115 9673777 To book an appointment please use the above phone number or speak to one of the staff on reception. We have appointments available to book in advance and some same day appointments available for emergencies. If you are at school or college we will do our best to give you an appointment at a time convenient for you. The receptionist may occasionally ask what the problem is to see if it would be better for you to see a doctor or a nurse. You do not need to tell the receptionist what you need the appointment for, unless you feel comfortable doing so. You are welcome to bring a family member or friend to your appointment. When we are closed.. If you have an urgent problem when we are closed you can ring the usual surgery number and your call will be redirected to our out of hours service. You can also call NHS Direct on 0845 4647 You have the same rights to confidentiality as adults and even if you are under 16 we will respect this. Who are we? Regularly working at the surgery are 2 male doctors, 7 female doctors and 4 female nurses. We also have registrars (fully qualified doctors doing their GP training) and occasionally medical students. You can choose if you would prefer to see a male or female doctor. Common Health Problems Young people can have a variety of health problems or just want advice. We are here to help. Common things teenagers come to talk about include Skin problems (acne) Headaches Stress (family, school, college) Low mood Weight/diet issues Alcohol, smoking and drugs Sex, sexuality and sexually transmitted infections Contraception Pregnancy Period problems Lumps and bumps We are happy to help and advise you on any of these issues and many more. Sometimes it can be helpful just to be reassured that something you are worried about is normal, or easily treated. Where else can I go for help? There are many other places you can get help, a few of which are listed below. There is so much support out there for young people we can’t list it all, but can point you in the right direction if you ask! Don’t forget that you can also talk to your parents or another family member. You might be surprised at how helpful they can be. The school nurse is also available through your school or runs drop in sessions on a Thursday between 3-5pm at The Lodge Drop In at Arnot Hill Park. Contraception and Sexual Health Victoria Health Centre – Glasshouse Street, Nottingham Tel 9509151 Arnold Health Centre – local family planning clinic Tel 8832300 Sexually Transmitted Infection (GUM) clinic (can go there for tests if you are worried you may have an infection) Tel 9627744 The Health Shop – 12 Broad Street, Hockley, Nottingham Tel 9475414 Healthy Gay Nottingham, 12 Broad Street Nottingham Tel 9476868 Seaton House, City Link, London Road, NG2 4LA No appointment needed, open 7am-9pm 7 days a week Stenhouse Medical Centre Useful phone numbers and websites Emergency Contraception If you need emergency contraception (after having sex without contraception) you could: Ask for an appointment here Visit a local pharmacy Contact a family planning clinic Visit the walk in centre But whatever you do try and do it as soon as you can! Counselling Base 51 -Glasshouse Street, Nottingham have a wide range of facilities available to young people including counselling and support with drugs and alcohol issues. Tel 9525040 Some counselling is also available at Victoria Health Centre (see above) Walk in Centres Nottingham City Walk in Centre 79a Upper Parliament Street, Nottingham No appointment needed, open 8am-8pm 7 days a week Tel 0115 8831960 London Road Walk in Centre, NHS Direct 0845 46 47 www.nhsdirect.nhs.uk Childline 0800 1111 www.childline.org.uk www.teenagehealthfreak.org www.youthhealthtalk.org Brook and the FPA provide contraceptive/sexual health advice www.brook.org.uk 0808 802 1234 www.fpa.org.uk 0845 122 8690 Marie Stopes and BPAS provide information about pregnancy and abortion www.mariestopes.org.uk 0845 3008090 www.bpas.org.uk 08457 30 40 30 What do you think??? What you think is really important to us, let us know if you think we should be doing things differently or could improve our services. We have a suggestion box at reception or you could even ask to join our patient participation group. If you have a more serious complaint please ask to talk to the Practice Manager, or consider writing to us. Teenager’s Leaflet We are here to help you!
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