– procedures in place to deal with such incidents. Possibilities include... action against bully with police involvement.

Bathwick St. Mary Church of England Primary School
Appendix B
When & how to contact service providers:
Mobile Phone providers: All UK mobile operators have nuisance call centres /
procedures in place to deal with such incidents. Possibilities include changing number –
action against bully with police involvement.
O²: 08705214000 or [email protected]².com
Vodafone: 191 from a vodafone phone or 08700700191 (Pay Monthly customers) or
08700776655 (Pay As You Go customers)
3: call 333 from a 3 phone or 08707 330 333
Orange: 450 on Orange phone or 07973 100450 for Pay As You Go customers; 150
from Orange phone or 07973 100150 for Pay Monthly customers
T-Mobile: 150 from T-Mobile phone or 0845 4125000 from landline or www.tmobile.co.uk using ‘how to contact’ section of T-Mobile website
Social Networking sites: (e.g. Bebo & MySpace). It’s normally possible to block / ignore
particular users on social networking sites. It’s good practice for social network providers
to make reporting incidents of cyberbullying easy. Many of these reporting features will
be within the profiles themselves.
Bebo: Click on ‘Report Abuse’ link located below user’s profile photo on every Bebo
profile page. Can also report specific media content to Bebo customer services – click on
‘Report Abuse’ link located below the content you wish to report. Can also report direct
to police by clicking ‘Report Abuse’ link & then ‘File Police Report’ button
MySpace: Click ‘Contact MySpace’ link – accessible at bottom of home page
(http://uk.myspace.com/) & at bottom of every page within MySpace site.
Instant Messenger (IM) (e.g. Windows Live Messenger or MSN Messenger). Possible
block users or change IM IDs so bully not able to contact target  see their websites.
Best evidence for service provider is archived or recorded conversations - & most IM
providers allow user to record all messages.
Yahoo & MSN: When in Windows Live Messenger or Yahoo – click on ‘Help Tab’ &
have an option to ‘Report Abuse’
E-mail providers: Can block particular senders & change e-mail address.
e.g. Contacts: a) Hotmail (Livemail) – http:// support_msn.com/default.aspx?mkt=en-gb
Video-hosting sites: Possible get content taken down – though need to be illegal /
broken terms of service
Chatrooms, individual website owners / forums, message board hosts. Most
chatrooms should offer the user the option of blocking or ignoring particular users
Anti-Bullying Policy – Appendix B Advice Sheets to Parents – Cyberbullying – Approved by FGB 11.10.11
Page 1
Bathwick St. Mary Church of England Primary School
Appendix B
Key Advice to parents & carers:
a) Prevent cyberbullying:
Be aware your child may as likely cyberbully as be a target – get caught up in it without
thinking  crucial you talk with your child & understood ways they are using
internet / mobile phones.
You need to use the tools: Most software & services have in-built safety features e.g.
Instant Messenger blocking others on contact list; keep their profile set on ‘private’.
Check with child’s internet / phone provider & see what protections they offer
b) Responding to Cyberbullying:
Teach your child The Anti-Bullying Code
Keep the evidence
Report cyberbullying – let school know if it involves pupil(s) at your
child’s school; let service provider know and – if serious & a potential
crime – tell the police
c) Key advice to children: The Anti-bullying code (tips to protect yourself & how to
report it if it happens). Please go over this with your child.
 Always respect others: You can’t see the impact that a message / image may
have on someone (& always ask permission before taking a photo of someone).
NEVER forward a rude or nasty picture or message about someone else – you
could be assisting a bully & be accused of cyberbullying. You could even be
breaking the law
 Think BEFORE you send: Once sent it can be made public very quickly & stay
online for ever. (Do you want future teachers / employers to see that message /
 Treat your password like your toothbrush – change on regular basis & DON’T
let anyone know / use them. Choose hard-to-guess passwords with symbols &
numbers to prevent hacking
 Block the bully: Most responsible websites & services allow you to block or report
someone who’s behaving badly
 Don’t retaliate or reply: Usually just what bully wants
 Save the evidence: Learn how to keep records of offending messages, pictures or
online conversations
 Make sure you tell: Tell an adult you can trust or a helpline like ChildLine (0800
1111); tell provider; tell your school
Finally – don’t just stand there! If you see cyberbullying, support the victim &
report the bullying. If you do nothing, you are as much at fault as the
Useful Websites & resources:
A) Childline- free 24hr. helpline for children & young people  0800 1111
B) Kidscape – advice exclusively for parents & carers on bullying  08451 205204
C) Get Connected – free confidential helpline for young people  0808 8084994
D) Samaritans – 08457 90 90 90
Useful Websites:
a) Childnet – a range of resources for families & schools  www.childnet-int.org
b) Stop Text bully – re: mobile phone bullying advice for young people
Internet Safety resources:
a) Know IT All for Parents (CD)
Anti-Bullying Policy – Appendix B Advice Sheets to Parents – Cyberbullying – Approved by FGB 11.10.11
Page 2