How to contact us 835 Solutions

835 Solutions
How to contact us
For help with 835 files, please call the appropriate number from the list below.
If you have questions about how a claim was processed, please call 1-877-842-3210.
835s with EFT (Electronic Funds Transfer)
Electronic Payments & Statements (EPS) enrollees
Question/Situation
Resources
• If you receive your 835 file from UnitedHealthcareOnline.com,
contact OptumHealth Financial Services at
1-866-842-3278, option 5.
• Format
• Data content
• Delivery questions
• If you receive your 835 file from a clearinghouse, please contact
your clearinghouse directly.
• If you have a direct connection with UnitedHealthcare, contact our
EDI Support Line at UnitedHealthcareOnline.com > Contact Us
> EDI Issue Submission (an ID and password are not required)
or call 1-800-842-1109, prompt 4, option 2.
• If you receive your 835 file through Connectivity Director, call the
Connectivity Director Help Desk at 1-800-445-8174 or email
[email protected]
EPS data on UnitedHealthcareOnline.com
or on the OptumHealth Financial
Services website
Contact OptumHealth Financial Services at 1-866-842-3278,
option 5.
You received your 835 but not your
corresponding electronic payment
Contact OptumHealth Financial Services at 1-866-842-3278,
option 5.
835s associated with paper checks
Question/Situation
Resources
Format and data content questions
Contact our EDI Support Line at UnitedHealthcareOnline.com
> Contact Us > EDI Issue Submission or call 1-800-842-1109,
prompt 4, option 2.
You received your 835 but not a
paper check
Contact Claims Customer Support at 1-877-842-3210.
• If you receive your 835 file from a clearinghouse, please contact
your clearinghouse directly.
Questions regarding the delivery
of your 835
• If you have a direct connection with UnitedHealthcare, contact
our EDI Support Line at UnitedHealthcareOnline.com
> Contact Us > EDI Issue Submission (an ID and password
are not required) or call 1-800-842-1109, prompt 4, option 2.
• If you receive your 835 file through Connectivity Director, call the
Connectivity Director Help Desk at 1-800-445-8174 or email
[email protected]
Additional 835 Solutions Guides:
• T ypes of UnitedHealthcare 835 Files
•P
rovider-Level Adjustments Basics
•P
rovider-Level Adjustments Overpayment Recovery
Insurance coverage provided by UnitedHealthcare Insurance Company or its affiliates. Health plan coverage provided by UnitedHealthcare of Arizona, Inc.,
UnitedHealthcare of California, UnitedHealthcare of Colorado, Inc., UnitedHealthcare of Oregon, Inc., UnitedHealthcare of Utah, Inc. and UnitedHealthcare
of Washington, Inc. or other affiliates. Administrative services provided by United HealthCare Services, Inc. or its affiliates.
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UHCEW621154-000