LEARNING OSCILLATION: How to Apply Advance Story-Based eLearning Design Techniques to Immerse Learners Ray E. Jimenez, PhD Chief Learning Architect VignettesLearning.com [email protected] Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com Ray E. Jimenez, PhD Chief Learning Architect VignettesLearning.com [email protected] Learning Strategy & Implementation Social Learning Implementation Performance Learning Systems Rapid Content Development Scenario‐Based Learning (SBLS) Available Free Download www.TrainingPayback.com Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 2 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 1 FREE New eBook Request at : http://tinyurl.com/sbebook Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 3 http://tinyurl.com/sbworks Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 4 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 2 Type in chat What is your emotional response? Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 5 Type in chat What is your emotional response? Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 6 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 3 Type in chat What is your emotional response? 7 Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com Type in chat What is your emotional response? Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 8 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 4 Emotions create varying oscillation impacts Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 9 FREE New eBook Request at : http://tinyurl.com/sbebook Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 10 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 5 Story Structure and SRIA Typical lesson Objectives Content Assessment Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com Type in chat: What makes this work? Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 6 Type in chat: What makes this work? Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 7 Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 15 Series of SRIAs Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 16 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 8 Oscillation = emotional waves Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 17 Oscillation = in sound waves, music Vignettes Learning Ray Jimenez, PhD Copyright 2012 www.VignettesLearning.com Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 18 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 9 Oscillation = emotional waves 19 Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com I’m furious Trust you? It is a bomb shell Measure Impacts Argue Pay double Wrap up Oscillation = emotional waves Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 20 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 10 Let’s do a role play. You are a salesperson taken to Karen. You just cancelled your commitment to help her with their company conference – as your public relations efforts. But you have to cancel it. Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 21 In each scene, type in chat: What would you say to Karen? Explain why you are saying it? What is the reason? Type in chat. Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 22 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 11 Options: Listen to Flash link in chat or read the text on the page READY? Type in chat. Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 23 “I have to tell you, your email was a bombshell.. ..I mean, you’re not going to be in our show?! You know, we’ve done a lot of business together. What kind of support is this?” Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 24 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 12 “I can’t put a figure to that right now. We have to wait for it to settle out. Besides, you should be measuring the impact that you’re withdrawing will have.” Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 25 “You bet I am! I’m furious too! I feel we’ve been business partners, and you’re not acting like one.You didn’t even consult with us before your decision! I bet 30 or 40 percent of your business comes from our clients.” 26 Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 13 “Oh, those spaces were snapped up just like that while I was out of town. Don’t you worry about that! You’d have to pay double now just to get a phone booth’s worth of space.” Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 27 “I didn't realize you came here to argue. It’s not how I plan to spend my day.” Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 28 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 14 “Trust you? That’s what got us into this mess! You haven’t been listening to me.” Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 29 “Well.. I still think you’re missing the point! And if you have to be somewhere, I guess we can wrap this up real fast.” Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 30 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 15 It is a bomb shell Measure Impacts I’m furious Trust you? Pay double Argue Wrap up 31 Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com I’m furious Trust you? It is a bomb shell Measure Impacts Argue Pay double Wrap up Where is the learning? Type in chat Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 32 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 16 Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 33 Events were posted in Stacking Experience System Posted answers Posted comments Rate, Rank Relate answers Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 34 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 17 Tracking actual activities Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 35 36 Type in chat: What can you correlate from the image? Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 18 Type in chat: What happens when learners relate their answers with others of others? Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 37 Type in chat: What is the value of making expert content easily available for learners to access? Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 38 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 19 Oscillation method is presenting emotional state of stories and allowing learners to bring in their experiences. Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 39 Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 40 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 20 The brain only process 5% data. 95% is not processed. The 5% are extraordinary and new events. 95% is already in the memory. Stories with emotional impacts are designed for the 5% Type in chat: Provide an example from your own experience. Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 41 The brains, neurons and cells are in constant changing of states – they are in oscillation. They impact our mental state and readiness to learn. Type in chat: Provide an example from your own experience. Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 42 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 21 John Maeda talks about good design combines simplicity and complexity. One can not appreciate the other without the other. Type in chat: Provide an example from your own experience. Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 43 We learn from past, present and future experiences. Type in chat: Have you used this method? Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 44 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 22 Emotions create varying oscillation impacts 45 Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com I’m furious Trust you? It is a bomb shell Measure Impacts Argue Pay double Wrap up Design with Oscillation in mind. Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 46 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 23 Track experiences and story sharing 47 Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com What one idea did you learn and can apply immediately? Type in chat. Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 48 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 24 http://tinyurl.com/sbworks Ray Jimenez, PhD Copyrighted Materials 20112www.vignettestraining.com 49 Ray Jimenez, PhD Copyrighted Materials 2012 www.vignetteslearning.com 25 Orlando/Orange County Convention & Visitors Bureau, Inc.® Training magazine’s 36th Annual Build Your Skills in design & development, implementation, evaluation & assessment, and performance consulting—all with a focus on performance Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 18–20 Expo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . February 18–19 Certificate Programs . . . . . . . . . . . . . . . . . . February 15–17 Craft a Targeted Agenda with a selection of breakout sessions, case studies, hands-on clinics, site tours, and a foundational track Disney’s Coronado Springs Resort, Florida Turbo-Charge Your Career with one of 10 in-depth certiﬁcate programs An event designed for learning, training and performance professionals Co-Located Event: Training Directors’ Forum—with keynote by Captain Michael Abrashoﬀ, Author of It’s Your Ship FREE Disney Theme Park Ticket! Details on page 31. Ray Kurzweil Roger Smith Paul DePodesta Jenn Lim Matt Harding Author, How to Create a Mind: The Secret of Human Thought Revealed CTO, Nicholson Center for Surgical Advancement Subject of Moneyball, VP Player Development New York Mets Creator, Culture Books for Zappos Viral Sensation, "Where the Hell is Matt" Produced by: www.TrainingConference.com 2 Rediscover the Wonder of Learning “Great speakers. Great sessions. Great organization. Great use of my time!” This One’s for YOU! Lorri Freifeld Editor-in-Chief Training magazine Here are some more magical moments you Scott Nutter Sometimes I think we get so bogged down in the won’t want to miss—appropriately tied to General Manager intricacies of daily life—both work and personal—that the lands of the Magic Kingdom (sorry, I just Delta Air Lines we forget about the wonder of learning. As learners, we couldn’t resist): allow the immense satisfaction of furthering our own Fantasyland: While we may not be whistling while personal development to get lost in everyday routine. And as we work, that’s not to say happiness isn’t possible in our trainers, an ever-increasing workload often buries our passion jobs. For inspiration, listen to keynoters Jenn Lim, who and creativity. So I was thrilled when I found out that the creates Culture Books that use happiness as a business Training 2013 Conference & Expo would be held at a Walt model for Zappos.com, and Matt Harding, who dances with Disney World resort. Aside from the fact that my husband and people around the world as he spreads a message of joy, I are absolute kids at heart (plus I get to wear my version of a communication, and humanism. princess dress to the Training Top 125 gala), what better place to rediscover the magic of learning? Tomorrowland: Robots take center stage during the keynote given by Roger Smith, chief technology officer for Florida So this Training Conference & Expo is all about YOU!: Hospital’s Nicholson Center for Surgical Advancement. • You set your own agenda, one that Then futurist Ray Kurzweil explores how to create a mind will maximize your professional by reverse-engineering the brain. development opportunities and hone “The Training Adventureland: The hunt is on! Track down 2013 Training your skills. You can choose from Conference is a must Top 125 winners—you’ll know them by the Top 125 pins on for all training professionals breakout sessions, featured their lapels—and ask them to tell you in two minutes or less sessions, hands-on clinics, who are serious their most successful best practice of the year. Hint: You’ll in-depth certificate programs, find a gaggle of them in the ballroom before the Tuesday about expanding their case studies offering best morning keynote. knowledge.” practices, site tours, and more! Frontierland: Hit the Expo floor to find new product and Terry Gray, Training • For the first time ever, three service pioneers, plus training trailblazers such as the Specialist, URS world-class trainers—Bob Pike, winners of the special Training Top 125 Best Practice and Sharon Bowman, and Sivasailam Outstanding Initiative Awards and the Top Young Trainers. Thiagarajan—will join together to offer you a can’t-miss certificate program on designing and delivering instructor-led training. • Also new this year: Training 2013 will feature a “foundational track”—attend the required number of sessions and you’ll receive a special “Total Trainer Program” certificate of attendance (see page 16). • Back by popular demand, Training magazine’s Training Directors’ Forum with an exclusive keynote by Captain Michael Abrashoff, who will offer management techniques from “The Best Damn Ship in the Navy.” Of course, all work and no play is definitely not a good thing. Join us for a Behind the Scenes Tour at Disney or a trip to the Games and Simulations Lab at the University of Central Florida. I hope you will join me on this magical journey. A dash of Pixie Dust and away we go… Table of Contents Special Events . . . . . . . . . . . . . . . . . . 3 Conference & Expo Schedule . . . . . . . 14 Keynotes & Sunrise Session . . . . . . . . 4-5 The Expo . . . . . . . . . . . . . . . . . . . . . . 15 Certiﬁcate Programs . . . . . . . . . . . . . . 6-9 Breakout Sessions . . . . . . . . . . . . . . . 16-29 Training Directors’ Forum . . . . . . . . . . 9 Tours & How To Register . . . . . . . . . . 30 Featured Sessions. . . . . . . . . . . . . . . . 10-11 Venue & Hotel . . . . . . . . . . . . . . . . . . 31 Hands-On Clinics . . . . . . . . . . . . . . . . 12-13 Registration Form . . . . . . . . . . . . . . . . 32 “An event that is packed full of takeaways to help you take your learning to a new level.” Cindy Pandke, eLearning Instructional Designer St. Joseph’s Hospital London Team Discounts Groups of 3 or more are eligible for a team discount. Contact [email protected] TrainingMagEvents.com Special Events A Tour de Force Welcome, First-Timers! Different Side of Disney SUNDAY, FEBRUARY 17 › 4:15 – 4:45 pm THURSDAY, FEBRUARY 21 9:00 am – 12:00 pm 3 Want to make this conference the best learning experience ever? Conference presenter Sharon Bowman and other experienced attendees will walk you through some “need-toknow” material that will help you get the most from your conference experience. Form your own conference mastermind group of new friends and colleagues and share the best of your collective takeaways throughout the event. Ready, set, grow! Get Pike’d Up for TDF Go behind the scenes on a special tour to find out what keeps the Disney magic humming along. Additional fee. See page 30 for details. Simulation Stimulation THURSDAY, FEBRUARY 21 9:00 am – 2:00 pm SUNDAY, FEBRUARY 17 › 9:00 am – 4:00 pm The Training Directors’ Forum (TDF) is back and better than ever! Co-located with Training 2013 and led by master trainer Bob Pike, this premier networking event for in-house training professionals provides the opportunity to exchange ideas and insights with folks who face the same challenges. Plus, Captain Michael Abrashoff reveals how he transformed performance on the Navy’s USS Benfold—and how you can do the same in your organization. Anchors aweigh! See page 9 for details. Monday Night Meet-Up Mixer MONDAY, FEBRUARY 18 › 6:00 pm until... Leave your avatar at the hotel and take an exclusive, in-person tour of the University of Central Florida’s Institute for Simulation and Training. Additional fee. See page 30 for details. Netwalk for Success A.J. Ripin, a leader in mobile learning, will lead you in exploring the night life of Disney’s Pleasure Island. Join him for a fun evening as you tackle the Training trivia game, enjoy some taps and toasting, and see what transpires! And, the first drink’s on us! Space is limited. Pre-registration recommended (during online registration or via the Attendee Service Center). es Attend for a chance to win great priz including free Training Live + Online Certificate registrations. MONDAY-WEDNESDAY › See page 14 Make sure you hit your stride right away at Training 2013. Join Carolyn Balling and other conference-goers on a networking walk around the Coronado Springs resort. You’ll get a free pedometer (limited supply—be one of the first to participate). Balling has been a coach with the Leukemia & Lymphoma Society’s Team in Training program since 1999, where she’s coached 1,010 marathoners across finish lines (and completed 26 marathons on her own). Step to it! Wake-Up Call for Your Mind Dine & Ride TUESDAY, FEBRUARY 19 7:00 – 7:45 am Take a quick critical thinking styles assessment and find out which styles are your strongest and how to improve the weaker ones. You’ll receive a personalized development report, and find out how identifying your preferred thinking styles can improve your problem-solving and decision-making skills. Think big! Receive a FREE Disney Theme Park Ticket and a $25 Disney Dining Card! You must be a paid 3-Day Training 2013 Conference attendee and book hotel rooms for both Sunday and Monday at Disney’s Coronado Springs Resort through Connections Housing. See page 31 for details. Log on to TrainingConference.com to register today! 4 Keynotes A Holistic Experience: Business, technology and learning expert—Tony O’Driscoll— will curate this keynote series, helping you get the most of these thought-provoking speakers. Tony is Executive Director at Duke Corporate Education. Mind, Body, and Soul—we want your Training 2013 experience to satisfy all your learning and development needs, plus pique your curiosity and stimulate new ideas. As such, our keynote speakers will delve into a diverse set of topics, from reverse-engineering the brain to building a body of talent and cultivating happiness. So abandon your preconceived notions and just imagine the possibilities. As Walt Disney said, “It’s kind of fun to do the impossible.” The Mind Monday, February 18 › 10:30–11:45 am Forbes describes futurist Ray Kurzweil as “the ultimate thinking machine,” while Inc. magazine calls him the “rightful heir to Thomas Edison.” His inventions include many ﬁrsts—the CCD ﬂat-bed scanner, omni-font optical character recognition, a print-to-speech reading machine for the blind, text-to-speech synthesizer, a music synthesizer capable of recreating the grand piano and other orchestral instruments, and commercially marketed large-vocabulary speech recognition. Ray has written four national bestselling books including The Singularity is Near: When Humans Transcend Biology, a New York Times bestseller. In his latest book, How to Create a Mind: The Secret of Human Thought Revealed, Ray explores how to reverseengineer the brain to understand how it works and then use that knowledge to create even more intelligent machines. He also looks at how the line between humans and machines will blur as humans continue incorporating more technology, and machines attain human-level intelligence. Roger Smith, chief technology officer for Florida Hospital’s Nicholson Center for Surgical Advancement, is no stranger to machines. He leads a team of researchers in applying simulation, robotic, and communication technologies to the education and training of 10,000 physicians, surgeons, and allied health professionals around the globe. Learn how Roger is answering important questions about training robotic surgeons to proﬁciency, creating a national curriculum in robotic surgery, measuring the effectiveness of simulation devices, and enabling telesurgery in metropolitan areas. His most recent book Innovation for Innovators explores multiple techniques for personal and corporate innovation. What Were You Thinking? — Sunrise Session! Tuesday, February 19 › 7:00–7:45 am Judy Chartrand, Chief Scientist, Pearson TalentLens Training magazine and TalentLens, a Pearson business, are partnering on an exclusive research project on critical thinking styles in the training industry. This is your opportunity to participate in a one-of-a-kind development opportunity: Session attendees can take a thinking styles assessment prior to the conference and receive a personalized development report. During the Sunrise Session, Chartrand will provide an overview of the seven critical thinking styles and help you interpret your Training 2013 Conference & Expo own results. Identifying your preferred thinking styles can improve your problem-solving and decision-making abilities. Explore how your preferred styles affect your choices and training styles, and learn how to strengthen your weaker styles and implement change. Complete the assessment in just 10-15 minutes by visiting: http://www.thinkwatson.com/training13 Pick up your report at the TalentLens booth (#406) on Monday, February 18. If you can’t make it on Monday, printed reports will be available at the session, but please come early. DARE TO: Dream • Envision • Explore 5 Mind, Body, Soul The Body Tuesday, February 19 › 9:15–10:30 am Jonah Hill played a character based on him in the movie, Moneyball, but Training 2013 has the real deal: New York Mets Vice President of Player Development and Scouting, Paul DePodesta steps up to the plate to talk about the innovative strategies he used to build a winning baseball team, as well as the application these strategies have in the training world. A Harvard graduate with a degree in economics, Paul has made a career of evaluating, measuring, and assigning value to talent. As the assistant general manager for the Oakland Athletics from 1999 to 2003, The Soul Tuesday, February 19 › 2:00–3:15 pm Happiness and work are rarely synonymous these days, but they should be, believes Jenn Lim, who created the ﬁrst Culture Book for online shoe and clothing retailer Zappos.com in 2005 and has produced them ever since. The Culture Book has become a global symbol of how companies can successfully use happiness as a business model that increases productivity and proﬁtability. The most successful companies recognize they have to bust out of the cubicles, ﬂing open the doors of corner offices, and cultivate an environment of trust and transparency. Jenn will show how we can transform our world into a happier, inspiring place through the decisions we make and the actions we take. Paul worked with General Manager Billy Beane to overhaul the team’s management and talent systems. As a result, the A’s—coming off six losing seasons with one of the lowest payrolls—tied for the best winning percentage in baseball during Paul’s tenure. One of the keys to building a successful team is networking. That’s why we are devoting time at the beginning of this keynote to give you the opportunity to meet some of the 2013 Training Top 125 Winners. They’ll be sporting Top 125 lapel pins, so be sure to introduce yourself and exchange contact information. While you’re at it, ask them to share a best practice or training tip you can take back to your organization. the world. He took a friend’s suggestion to perform his funky dance moves in the places he visited and put videos of them on his blog. They found their way onto YouTube in 2005, and his “Where the Hell Is Matt?” video became an instant Internet smash. He’s made three more videos in the meantime, recruiting folks all around the world to boogie with him. Matt teaches us that the path laid in front of us isn’t the only one we can choose and that you can get better at most things just by doing them over and over again. Where the Hell is Matt? With us in Orlando! Join us as we leap into the unknown where learning collaborates with serendipity. Matt Harding takes happiness to a new level with his Dance of Joy. At 26, Matt quit his job as a video game designer and spent his life savings on a trip around Log on to TrainingConference.com to register today! 6 Certiﬁcate Programs Training magazine Institute presents Certificate Programs conducted by leading industry experts. These 3- and 2-Day Certificate Programs give you the essential knowledge, practiced techniques, and sound theories you need to become (and remain!) a top performer in your field. In the end, you’ll not only walk away with a certificate, you’ll also jumpstart your career and enhance your professional know-how. Additional fee required, see page 32. 3-DAY CERTIFICATE PROGRAMS Friday, February 15 – Sunday, February 17 9:00 am – 4:00 pm 3 P01 DESIGNING AND DELIVERING INSTRUCTOR-LED TRAINING CERTIFICATE PROGRAM DAY ONE: Creative Training Techniques and Participant-Centered Models Bob Pike, Author, Creative Techniques Handbook Learn how to create a high-impact, high-retention, high-application environment where everyone learns because of their total involvement. Discover how to achieve 90% retention, cut design time by 50%, and increase transfer by 75% with easy-toapply techniques that create results and can be immediately applied to your programs. Learn to: • Create powerful new openings for your training. • Use a seven-step process to transform your current courses into high-impact, learner-centered courses. • Ban lecture and choose 36 ways to add variety. • Apply CPR and the 90/20/08 rule to all your training. • Create valuable learning materials your participants will love to use. • Create powerful new ways to demonstrate your training results. DAY TWO: Making Training Stick by Applying Brain Science Sharon Bowman, Author, Training from the BACK of the Room Toss out outdated training assumptions and explore the most current “cognitive neuroscience” that explains how humans naturally and normally learn. Begin immediately using these principles in your own classroom and eLearning instruction. You will: • Apply six learning principles based on current brain research every time you train, regardless of the complexity of the topic, size of the group, or level of the learners. Training 2013 Conference & Expo TRAIN WITH THE MASTERS • Demonstrate Learn from the Best of the Best: Three world-class a variety of trainers deliver one brain science can’t-miss, content-rich elements using certificate program. your own training topics, and dramatically increase learners’ attention, retention, and engagement. • Create your personal trainer’s toolbox of easy-to-use, brain-based training strategies. • Access a collection of new brain science resources to enhance your instruction, both in the classroom and online. BONUS! You’ll receive a copy of Bowman’s book, Using Brain Science to Make Training Stick. DAY THREE: Designing and Conducting Training Games and Activities Sivasailam Thiagarajan, Author, More Jolts! Activities to Wake Up and Engage Your Participants Are you excited about training games and activities but anxious about losing control, wasting time, and being attacked by participants? Based on 20 years of field experience and research, Thiagi will share important secrets for effective training facilitation. Learn about: • Textra games that bring your dull, dry handouts to life. • Simulation games that use inexpensive materials and methods to reflect the realities of the workplace. • Jolts that provide powerful insights and concepts. • Seven critical dimensions of activities-based training (including pace, intensity, competition, and playfulness) and how to select, maintain, and balance appropriate levels of each. • The importance of the debriefing process for linking the training game or activity to the workplace reality. • A six-phase model for maximizing learning from experience. This certificate program is designed for trainers, facilitators, and designers with all levels of experience. NOTE: Attend this certificate plus 5 foundational track sessions and receive a special “Total Trainer” certificate signed by Lorri Freifeld, Training magazine’s Editor-inChief. See page 16 for details. 3-DAY CERTIFICATE PROGRAMS Friday, February 15 – Sunday, February 17 9:00 am – 4:00 pm 3 P02 BUILDING LEARNING WITH ADOBE CAPTIVATE 6 CERTIFICATE PROGRAM Joe Ganci, President, eLearning Joe Adobe released Captivate 6 in June of 2012 and it has taken the eLearning development world by storm! Now is your chance to learn Captivate and take advantage of its latest features. Over the course of two days, you will build a real eLearning lesson that you’ll be able to take back with you and customize to your needs. How cool is that? You'll build a lesson that includes a soft skills sample that also includes a software simulation built in a brand new way. Come prepared to have your mind filled with great new ideas and approaches! Learn to: • Combine text, audio, video and images. • Add interactivity with click boxes, buttons and text entry boxes. • Use smart shapes to create your own buttons. • Add photographic and illustrated actor characters as mentors. • Incorporate cool new smart learning interactions. • Use one of several themes included in version 6. • Create a high definition video you can upload to YouTube. • Create a pretest and set up partial and negative scoring. • And, so much more! No more boring training. With a little effort and guidance, you will be able to use and repurpose Captivate elements in your own lessons. Come prepared to learn and have fun! Bring a WiFi enabled laptop with Captivate 6 full version or the trial version installed. This certificate is designed for those wishing to learn to develop eLearning. Managers will benefit from seeing the creation and development processes so they may accurately estimate course development time and cost. LAPTOP REQUIRED Certiﬁcate Programs P03 INSTRUCTIONAL DESIGN FUNDAMENTALS CERTIFICATE PROGRAM Louyse Dawe, Senior Consultant, Friesen, Kaye and Associates Discover the keys to creating interactive and engaging training that ensures learner success— whether in the classroom, online, or a combination of both. Take home electronic job aids and a detailed support manual to help you apply what you learned when you are back on the job. Through expert presentation, practical exercises, group discussions, and real-world examples, you’ll learn to: • Incorporate adult learning principles, a systematic learning process, and a variety of processing methods to maximize retention. • Accommodate different learning styles. • Apply proven techniques for analyzing learner and organizational needs, and plan the design and development of training materials to meet those needs. • Select the right training content and instructional strategy to support performance improvement for the target population. • Strategize design time shortcuts. • Plan a variety of presentation, application, and feedback methods. • Align objectives and tests, and outline strategies to close any performance gaps. • Create questions that enable learning, encourage retention, and test for understanding. • Promote interactivity in classroom and online designs. • Create a validation plan that ensures the training design meets the organizational needs. This certificate is designed for beginning instructional designers and subject matter experts who are responsible for creating, revising, or converting classroom or online learning. Register for a Certificate Program and receive a FREE signed copy of How to Create a Mind: The Secret of Human Thought Revealed by Ray Kurzweil P04 MANAGING THE TRAINING FUNCTION CERTIFICATE PROGRAM Jean Barbazette, Founder; Maria Chilcote, Managing Partner, The Training Clinic With the right practices, any training program can accelerate performance while delivering economic benefits...and as a focused and practical manager of a training function, you can lead the charge within your own organization. Learn to: • Develop a vision, mission, and function priorities statement. • Use audit tools to benchmark your function and identify areas for improvement. • Identify and use eight steps in the internal consulting process. • Use nine types of assessment tools to determine training needs. • Gain management’s commitment to performance improvement. • Use a nine-part plan to build alliances and work successfully with line managers. • Identify essential elements of a performance improvement plan. • Identify techniques to market your training function. • Evaluate how you supervise and develop a training staff. • Develop an action plan to get results. • Identify methods to justify training costs and monitor a training budget. • Use post-training performance analysis. • Involve managers in transferring learning. BONUS! You’ll receive the Training Manager’s Tool Kit containing a Training Department Benchmarking Tool, 100-point Classroom Instructor Skills Inventory, and a Performance Improvement Plan Template. CEUs are available for this certificate. For CEU information, call 800.937.4698. This certificate is designed for LAPTOP RECOMMENDED training managers, training coordinators, and “departments of one” who run a training function for an organization or business unit, or those interested in joining their ranks. 7 2-DAY CERTIFICATE PROGRAMS Saturday, February 16 – Sunday, February 17 9:00 am – 4:00 pm 2 P05 ASSESSING AND EVALUATING TRAINING CERTIFICATE PROGRAM Judith Hale, Author, The Performance Consultant’s Fieldbook: Tools and Techniques for Improving Organizations and People This certificate is full of practical tools, tips, and techniques for confirming if training can add value and then show that it did. It begins with ways to determine if and how training can support other performance improvement and change initiatives. It continues with how to identify the metrics clients will use to judge if training made a difference. It concludes with how to demonstrate training’s contribution. You will work through two case studies that illustrate how the tools were used by other organizations followed by discussions and debriefs on how to apply what was covered to your own situation. Collectively the cases illustrate assessing and evaluating training’s need and contributions to shorten the time to proficiency, improve supervisors’ skills, support the roll out of a new technology, and change leadership behaviors. You will get more than two dozen performance aids to help you: • Get baseline metrics at the outset. • Describe learning outcomes in observablymeasurable terms. • Demonstrate the cost-benefit of different training delivery methods. • Show training’s contribution when it’s part of a larger initiative. • Efficiently measure the value of mandated training and information disguised as training. • Select sample sizes. • Design data gathering interview, focus group, and survey tools. • Equip learners and their business units with ways to measure adoption. • Guide your clients in how to make smart use of recurring metrics to measure training’s impact. This certificate is designed for professionals responsible for managing training programs and budgets. Upgrade Your Conference Registration with a Pre-Conference Certificate Program or the Co-located Training Directors’ Forum. Lunch and refreshment breaks are included each day. See page 32 for fees. Log on to TrainingConference.com to register today! 8 Certiﬁcate Programs 2-DAY CERTIFICATE PROGRAMS Saturday, February 16 – Sunday, February 17 9:00 am – 4:00 pm 2 P06 ADVANCED INSTRUCTIONAL DESIGN CERTIFICATE PROGRAM Darryl Sink, President, Darryl L. Sink & Associates, Inc. Effective training demonstrates transfer of the skills and information learned to the workplace. For that to happen, your program design must be sound. Discover how to use advanced instructional design approaches, learning theories, and techniques so you can better design or redesign an instructional program to include more engaging, interactive, and authentic learning activities. You will experience how to create and use case studies for problem solving; simulations for process learning; role-plays for interpersonal skills; and instructional game-like activities for reinforcement, motivation, and engagement. This will help your audiences focus on the job-related objectives of your training program. Bring an existing or new course that has good content and see how to turn it into a great learning experience. You’ll: • Learn how to integrate different learning theories (i.e., behavioral, cognitive, social, and constructivist) into systematic instructional design and development models, such as the ADDIE model. • Use examples of courses designed with eclectic approaches as models to redesign or design a course applying a variety of appropriate instructional strategies and techniques. • Utilize existing structures (frames) for activities to speed up the development and implementation of advanced instructional design techniques and activities. • Write authentic learning objectives and design authentic learning activities. This certificate is designed for instructional designers with an understanding of the fundamentals of design who wish to take their instructional design and development skills to the next level. Upgrade Your Conference Registration with a Pre-Conference Certificate Program or the Co-located Training Directors’ Forum. See page 32 for fees. Training 2013 Conference & Expo P07 DEVELOPING ELEARNING STORIES AND SCENARIOS USING STORYLINE CERTIFICATE PROGRAM Ray Jimenez, Author, 3-Minute eLearning Learn to build step-by-step interactive stories and scenarios. You’ll apply workshop templates, processes, and methods, and use Articulate Storyline software exercises to develop your own mini-projects. Learn how to: • Prepare and develop engaging stories, scenes, events, and characters. • Embed learning objectives, content, work exercises, and applications. • Add tension, discoveries, fluffs and flurries, loops, choices, and consequences. • Add tracking devices and performance metrics. • Manage projects, assemble teams, and cut costs. • Use Articulate Storyline to quickly transform your scenarios into micro-scenarios. • Convert PowerPoint and Presenter files into Storyline scenarios. • Apply Storyline features such as layers, branching, and built-in images and templates. BONUS! Take home 10 story- and scenariobased eLearning models and templates, and eBook versions of Scenario-Based eLearning and Story Impacts. This certificate is designed for LAPTOP REQUIRED novice and intermediate eLearning designers and developers who seek to raise engagement, challenge, and discovery levels in learning design. P08 USING GAMES, SIMULATIONS AND MOBILE FOR LEARNING CERTIFICATE PROGRAM A.J. Ripin, Consultant, Future & Emerging Technologies Lab, UCF Institute for Simulation and Training The way that organizations think about games, simulations, and mobile learning are being impacted by the increasing sociability and mobility of our workforce, the increasing distribution of smartphones or tablets, and the widespread shift towards cloud computing across enterprises. As innovative eLearning professionals, it’s our responsibility to design for the needs of this evolving learning ecosystem. Participants in this workshop will examine key trends, instructional design techniques, technologies, and new implementation strategies that are emerging to meet the challenges and changes of today and tomorrow. Learn first-hand through hands-on activities and real-world project examples from the likes of Avon, Lowe’s, Google, Tyco, DAU, Microsoft, Johnson & Johnson, and more. How do we design Games, Simulations and Mobile Learning content in “The Cloud” to enable quicker distribution, sharing, and collaboration of resources? Where does integrating eLearning with mobile technologies make the most sense? Learn how to deliver value through advanced learning design and content, plus explore eLearning’s intersection with social media, social gaming, gamification, simulations, virtual worlds, and more. Learn: • How to think differently about designing, developing and deploying games, simulations, and mobile learning. • About emerging trends across instructional design and mobile technologies. • Techniques for deploying games, simulations or mobile learning in cloud-computing environments. • Experiment with free or low-cost resources to develop interactive games. This certificate is designed for LAPTOP RECOMMENDED novice and intermediate instructional designers and developers, learning leaders, training managers, training coordinators, and training specialists. NOTE: Smartphones or Tablets are not required, but will enrich your experience. P09 CREATING LEADERSHIP DEVELOPMENT PROGRAMS CERTIFICATE PROGRAM Elaine Biech, Editor, The ASTD Leadership Handbook The most critical investment any organization makes is in the choice and development of its current and future leaders. There are many elements required to ensure that a Leadership Development Program (LDP) produces the leaders an organization requires. Whether you are designing a new leadership initiative from the beginning or looking for ways to enhance, redesign, reenergize, or refocus your current LDP, you will leave with dozens of ideas and an action plan. You will: • Use your organization’s data to design or enhance your LDP plan. • Utilize a proven four-step model that delivers a practical and successful approach to launching leadership development initiatives. • Evaluate the leadership support in your organization to determine strengths and gaps. • Explore best practices for various components of an LDP, such as selecting high-potential candidates, using 360-degree assessments, and implementing a mentor program. • Have access to hundreds of creative and practical ideas that ensure leadership development. • Identify organizational drivers, the role of senior leadership, and the best next steps for your organization. • Develop an operational construct for your Leadership Development Plan based on 15 critical design features. Co-located with Training 2013 BONUS! Along with providing reusable tools to help you implement your Leadership Development initiative, Biech and her team will answer your leadership questions at no cost for three months. This certificate is designed for instructional designers, internal and external trainers, change agents, or anyone who is responsible for ensuring a results-driven Leadership Development Program. P10 DESIGNING, FACILITATING, AND MANAGING LIVE ELEARNING CERTIFICATE PROGRAM David Smith, EU Managing Director, InSync Training, LLC Has your organization committed to the virtual classroom as a critical component of its learning strategy? If so, it’s time to focus on creating live eLearning that provides results that are as impactful as the results you expect from your traditional training. This program provides the building blocks for successfully designing, facilitating, and managing your live eLearning initiatives, while exploring the experience from the perspective a learner, a designer, a facilitator, and a live eLearning producer. You’ll apply instructional design methodology to create collaborative synchronous exercises, and work with a partner to practice facilitating these designs in a live virtual classroom. Learn to: • Fully utilize the collaborative features of a live eLearning environment, including whiteboards, breakout rooms, polling, application sharing, and synchronized web browsing. • Analyze the objectives of a prospective course to determine if delivery in the virtual classroom is appropriate. • Create and critique whiteboard, chat, application sharing, web browsing and breakout rooms activity designs. • Facilitate experiences that encourage audience engagement. • Identify synchronous team teaching benefits and opportunities. • Employ a simple four-step disaster recovery process in the virtual classroom. • Identify challenges regarding technical issues, class dynamics, communication issues and cultural differences when working with global audiences in a virtual classroom. This certificate is designed for LAPTOP REQUIRED training professionals who want to move their live eLearning from “Webinars” to programs that produce measurable training results. Training Directors’ Forum 9 Exclusive TDF Keynote It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy Michael Abrashoff, Author, It’s Your Ship Sunday, February 17 9:00 am – 4:00 pm* Cheers for Training They feel your pain. They know all about slashed budgets and bored learners. They struggle with making dry content sing and every dollar count. They’ve also come up with some innovative solutions to these challenges. Who are they? They are your training colleagues, and here’s your chance to pick their brains and share your stories. So hop on a barstool at the Cheers for training—otherwise known as the Training Directors’ Forum (TDF). The Forum will be led by master facilitator and author of Training magazine’s “Training Talk,” Bob Pike. Join other training leaders in an action-packed day that includes: • Capture the Question —The day begins with a fast-paced activity that will capture every question and challenge you and your peers have. Throughout the day, resources and answers will be posted so you leave with answers to your most pressing questions and challenges—plus resources that can help you dig deeper! Performance on the USS Benfold was dreadful, but Captain Michael Abrashoff didn’t have the option to hire, fire, or promote personnel. What he could do was change the culture to elevate performance—and that’s exactly what he did, making his ship the Navy’s top performer. Captain Abrashoff made a determined effort to see the ship from the eyes of his crew. His story will inspire you to realize that if he can overcome significant hurdles in a bureaucratic environment, then you too, can change you organization and instill a renewed sense of responsibility for results and success. Best Practices From: Leaders Growing Leaders: Award-winning Program that Gets Results Theresa Hummel-Krallinger, US Director, OD & Training, Almac Group Earning a Seat at the Table: From Training Department to Strategic Partner Robin Renschen, Director, Training and Development; Matthew Hunt, Director Organizational Effectiveness, McCarthy Building Companies, Inc. Leveraging Social Learning to Optimize Business Outcomes Mary Ellen Kassotakis, Director, Leadership & Professional Development Center, Oracle • Ongoing action planning —You’ll leave with an action plan you can implement right away. Positive Disruption: Crafting a Results Driven Culture • Lessons from top training leaders — Training directors will share their tips, techniques, strategies, and lessons learned to help you save time, money, and energy without “reinventing the wheel.” Jumpstart Your Business through Innovative and Holistic Approaches to Support • Benchmark in and out of your industry — We’ll use responder technology throughout the day to help you compare where you are with your peers. • Develop a personal network of peers for year-round follow-up —Form an accountability group of like-minded peers for year-round connection, support, and mutual accountability. * Additional fee required; see page 32. Includes lunch and refreshment breaks. Bob Graczyk, VP, HR, Quick Chek, Inc. John Peterson, Director, Performance Support, Sprint – Sprint University Measuring Impact: Return on Value (ROV) and Return on Culture (ROC) Kevin Ricklefs, SVP, CHG Healthcare Services Assessing and Developing Individualized Learning and Development Paths Dave Nystrom, Director, Field Training, Farmers Insurance – University of Farmers ROI at Verizon Pete Beck, Director, Learning Technology & Operations, Verizon Wireless Log on to TrainingConference.com to register today! 10 Featured Sessions MONDAY, FEBRUARY 18 ▪ 3:15 – 4:15 PM H01 HELP THEM GROW OR WATCH THEM GO: CAREER CONVERSATIONS EMPLOYEES WANT Beverly Kaye, Founder, Career Systems International Career development is ranked among the top global drivers for engagement and retention. Employees want their managers to understand their talents, challenge them, open channels for their development and link them to resources in their organization. How leaders pay attention to and talk with the members of their teams is critical in the perception, feeling, and reality of whether the organization is concerned and interested in an individual’s growth and career success. The problem is how to do this in a “no-time-to-do-it” environment. You’ll: • Be introduced to five mindsets essential to successful development coaching. • Learn tips, tools, and techniques for positioning development as a key strategy for retention and engagement. • Learn how to translate the sometimes static task of development into a dynamic and organic process that’s embedded into all work and learning. H02 BRAIN SCIENCE AND LEARNING: HOW TO CREATE MEMORABLE TRAINING Arthur Kohn, CEO, AKLearning Scientific research has given us insights into the secrets of learning and memory. This highly interactive session will provide dramatic examples of factors that increase (and sometimes decrease) learning and memory. Kohn will present illustrations of how advertisers effectively incorporate these principles into their campaigns and then provide concrete examples of how you can build these into your programs to maximize learning and behavior change. You’ll then discuss novel and immersive forms of online courseware that greatly increase learning and memory. See how a video-based performance of a textbook is surrounded with powerful pedagogical tools to create a dramatically increased sense of immersion and learning. H03 AMPLIFYING THE INNOVATIVE DNA IN THE ENTERPRISE Faye Lepp, Learning Program Manager, Advanced Enablement Services, Hewlett-Packard Company Learn how to build a flowing innovation pipeline. Innovators require encouragement, empathy, validation, and high-touch coaching. This session will demonstrate how to create an environment where new ideas can grow and flow within a structure that offers process, governance, and socialization in a positive, empathic, and validating manner. You’ll hear about HP’s Idea Garage, which is bolstered by the monthly Technology Transformation Learning Community meetings and the quarterly Innovation EXPO. Learn how the Garage has become a place where people bring new thinking and most importantly see their thinking become part of the language and culture of the larger L&D community. Lepp will share how HP is achieving their goals and what innovators have to say about their Garage experience. H04 GETTING AGREEMENTS: HOW TO CHANGE THEIR MIND AND THEIR BEHAVIOR Dick Ruhe, Principal, Strategies for Renewing Organizations You are in the business of change. And, change requires the influence and persuasion of people. To successfully compete for mind share, you’ve got to get somebody to buy, to begin, to stop, to contribute, to agree. In short—to move. Presenting the business case isn’t enough. The behavioral sciences can help you initiate and execute your objectives. They can help you deal with disruption, Training 2013 Conference & Expo transform thinking, influence up, down, or across. This skill, and it is a skill, may be the biggest differentiator between average and outstanding performance. Learn the behaviors to get you there. Learn your own preferred persuasion style, how to adapt it to be more successful, how to create pivotal moments that improve your chances, and how to select from different techniques that bring success. H05 HARNESS THE POWER OF STORY TO ENGAGE Doug Stevenson, Guru of Storytelling in Business Stories communicate ideas and information as no other medium can. They connect people emotionally and intellectually, appeal to listeners of all learning styles, and are a great way to teach strategic learning points. In this fun, interactive session, Stevenson will perform a story, debrief it, and then reveal how he crafted it into a highly effective story. He will also coach volunteers to demonstrate that anyone can implement these techniques to improve a story’s impact, and become more engaging and confident. Learn to: • Identify and choose stories for training. • Craft stories using The Nine Steps of Story Structure. • Captivate attention by delivering stories in an engaging way. H06 LEVERAGING TECHNOLOGY TO BUILD YOUR LEADERSHIP FRAMEWORK Bradford Thomas, Manager, Selection Solutions Group; Annamarie Lang, Senior Consultant, DDI Social media, online assessments, virtual classrooms and other technologies have helped transform the way leaders learn, practice, and master critical interpersonal skills. Despite these advances, only one in three leaders feel that their organization’s leadership development practices are effective. Why aren’t we seeing better results? Because organizations still need the right framework to ensure that these technologies directly connect to each stage of the leadership development process. Explore a comprehensive framework for leveraging technology to develop leaders — from assessing skill gaps to driving development planning, from acquiring the skills to applying them back on the job. We’ll identify and discuss specific breakdowns in the leadership development process and brainstorm solutions to overcome them. Presenters will also share best practices in the use of assessment, development planning and blended learning to drive more effective development and—ultimately—better leaders. H07 BRILLIANCE BY DESIGN: CREATING LEARNING EXPERIENCES THAT CONNECT, INSPIRE AND ENGAGE Vicki Halsey, VP, The Ken Blanchard Companies Learning transforms people’s lives, and teaching is the art and science of bringing out the brilliance that drives those transformations. But often people who teach don’t know how to transfer their great content to others effectively—they spend 70% of their time on what they are teaching and only 30% on how, when it should be the other way around. Halsey is here to reverse that equation, laying out a comprehensive instructional design model that deeply engages and energizes learners because it keeps them front and center every step of the way. You’ll get a bevy of tips and techniques for developing a learnercentered mindset—focusing not on how smart learners are, but how they are smart. Building on this foundation, she will show how to create content that is clear, relevant, easily absorbed, and readily retained because it is tailored to each audience’s specific needs, abilities, and inclinations. Featured Sessions 11 WEDNESDAY, FEBRUARY 20 ▪ 9:45 – 10:45 AM H08 SECRETS TO ENGAGING YOUR LEARNERS’ OVERLOADED BRAINS Ann Herrmann-Nehdi, CEO, Herrmann International How can you fully engage your time and attention strapped learners to meet greater demands for performance? Discover how to align training design, eLearning, activities, tasks and responsibilities with your learners’ thinking and learning preferences to accelerate learning processes and outcomes in an increasingly noisy world. Herrmann-Nehdi will draw on decades of brain research to show you how to improve the efficiency and effectiveness of your learning design and delivery by engaging the four thinking styles of the Whole Brain Model. You’ll gain practical tools you can immediately apply to leverage your talent’s brainpower using the latest research on learner diversity, as well as new ways to design and implement learning using a proven Whole Brain approach. The session will model these tools, giving you a firsthand experience of Whole Brain learning in action. H09 BUILDING A LEARNING ORGANIZATION Jim Sokolowski, Director, Global Learning and Leadership Development, Savvis In July 2010, the Global Learning and Development function at Savvis did not exist. By early 2012, the L&D function was thriving—business unit leaders are advocates for learning, there is a direct connection to organizational strategy, leadership capability is positively moving, learning impact is measured, and the team is positively influencing the parent company. A Cinderella story? This transformation was not driven by a fairy godmother, but a well-articulated vision and intentional steps that maximized the possibility of success for this team. Sokolowski will share key outcomes that were achieved in this short period of time: • An onboarding program that decreased time to productivity by 40%+. • A leadership development framework that has driven a 20%+ increase in leadership effectiveness. • A new LMS system that drove a substantial increase in eLearning. H10 PROBING & LISTENING: THE KEYS TO GETTING MORE OUT OF WHAT YOU WANT Jeff Cochran, Master Facilitator, Shapiro Negotiations Institute In order to get what you want, you need to help the other side get what they want. Although asking questions in a negotiation seems self-evident, most negotiators spend too much time talking and not enough time asking questions and listening. It is not enough that you ask the right questions; in order to be an effective listener you must make sure that the other side feels as if you are listening. Rather than seeking to intimidate or trap the other side, time is best spent trying to understand their needs. To assume anything in a negotiation is a potentially devastating mistake. This session will enhance your ability to uncover hidden and implied needs and interests driving the deal. You will also learn how to get beyond the other side’s positions and obtain listening skills and strategies to help you retain information disclosed. H11 THE NEUROSCIENCE OF LEADERSHIP David Rock, CEO, NeuroLeadership Group Leaders and managers who understand the recent breakthroughs in cognitive science can lead and influence mindful change: organizational transformation that takes into account the physiological nature of the brain, and the ways in which it predisposes people to resist some forms of leadership and accept others. Learn why: • Change is pain—provoking sensations of physiological discomfort. • Behaviorism doesn’t work—efforts based on incentive and threat rarely succeed in the long run. • Humanism is overrated—the empathic approach of connection and persuasion doesn’t sufficiently engage people. • Focus is power—the act of paying attention creates chemical and physical changes in the brain. • Expectation shapes reality—preconceptions have a significant impact on what is perceived. H12 TEN ESSENTIAL STEPS OF EMPLOYEE ENGAGEMENT Bob Kelleher, CEO, The Employee Engagement Group An engaged workforce is a cultural transformation which must stand the test of time, in both boom and recessionary times. You will learn the key steps necessary to sustain an engaged culture, improve business results, maintain credibility with employees, while also reinforcing that success involves the “mutual commitment” of both leadership and employees. Kelleher’s 10 essential steps of engagement are culled from his years of experience working as an internal practitioner, leading engagement initiatives that transformed corporate cultures. These best practices will help you minimize disengagement while also putting in place steps to maximize employee engagement—the key to capturing discretionary effort. Having been in the trenches in other economic downturns, Kelleher will reinforce the need to stay the course, while reminding all that “employees are watching” and “words” alone will not foster an engaged workforce. H13 WHY TRAINERS LACK INFLUENCE, AND HOW THEY CAN GET IT Joseph Grenny, Author, Change Anything: The New Science of Personal Success There’s a lot more to influencing new behavior than just delivering high quality training. Once training finishes, participants return to work and are immediately pulled in a dozen different directions. In fact, research suggests that all these distractions are the reason why less than 10 percent of what is taught in the classroom translates into real behavior change back at work. So what can trainers do to ensure learning translates into action? Grenny will show you how you can increase your influence by supplementing the learning experience with strategies that both motivate and enable learners to adopt new skills. He’ll introduce the Influencer Model—named the Change Management Approach of the Year by MIT Sloan Management Review — as a method for increasing skill transference. Learn how to combine training courses with a multi-faceted rollout plan to both motivate and enable employees to change their behavior for good. H14 STRESS IS HEAVY: LIGHTEN UP Lou Russell, CEO, Russell Martin & Associates There is an invisible disease that is plaguing our communities. It destroys families, threatens jobs, stifles innovation, creates medical and legal problems and reduces the GNP. It is the plague of HURRY. It is silent—most are infected and feel there is no remedy. The viruses of economic distress and technological omnipotence combine to infect you at work and at home. We are speeding past our own lives. Lou will share current research on this disease and give you specific tools to increase awareness of your own infection and new ideas for learning to go fast without hurrying. You will be challenged to ‘train’ for a different life, to grow resilience and to focus. You will be asked to pause, cut yourself some slack and go a different way. You will reestablish your own base to move toward what you need and want and away from the chaos. Log on to TrainingConference.com to register today! 12 Hands-On Clinics WEDNESDAY, FEBRUARY 20 12:15 – 3:15 PM Grab some lunch and learn by doing at this exclusive set of hands-on, interactive sessions that are included with a 3-Day Conference registration. Choose from one of 10 FREE hands-on clinics. Space is limited. Preregistration is recommended. Please select a Clinic when you register for Training 2013 or via the Attendee Service Center prior to the show. C01 USING SOCIAL MEDIA FOR LEARNING C03 POWERPOINT AS A GRAPHICS EDITOR: SIMPLIFIED VISUAL DESIGN FOR ELEARNING Kevin Thorn, Owner, NuggetHead Studioz As instructional designers, we want our designs to be visually appealing and relevant. How much time do you spend hunting for images or that ‘just right’ graphic? What if a few strokes of a pen or the arrangement of a few simple shapes could convey the same message more effectively? You’ll discuss the basic principles of visual communication. And, look at examples of perceived affordances, and how making subtle changes to your eLearning graphics can be a powerful companion to the instruction. You’ll also look at techniques for creating on-demand graphics following basic visual communication principles. Learn: • What the Visual Cortex is and why it’s important in eLearning design. • How to use your own experiences to complete a visual message. • To apply simple visual communication techniques following basic principles. Please bring a WiFi enabled laptop with PowerPoint 2007 LAPTOP REQUIRED minimum installed. Jane Bozarth, Author, Social Media for Trainers Practice using social media tools to support and extend learning. You’ll engage in activities such as openers, introductions, quick-answer, reflective work, group work, quiz games, and photo-based work. We’ll extend our discussion beyond the bounds of traditional T&D practice to the realm of informal and social learning. Participants will take away supplemental guidelines for supporting change and contributing to conversations regarding governance. You’ll: • Engage in supporting learning with social-media based tasks and activities. • Develop a plan for incorporating new ideas into practice. • Choose tools and approaches that support instructional goals. Prerequisites: Some experience commenting on blogs or sites like LinkedIn, posting status updates to Facebook, participating in online communities, or using similar tools. Work in environments where some social media use is permitted. Please bring a laptop with security configured to allow access LAPTOP REQUIRED to popular sites like Twitter and Facebook. C02 USING AND DESIGNING DIGITAL TEAM BUILDING GAMES John Chen, Author, 50 Digital Team Building Games; Jeannette Davidson, Geoteaming Using your web enabled phone, tablet or laptop, you will go through at least three different team building challenges to increase creativity, improve your process, build trust, and increase performance. Learn: • About new technologies that can increase team performance for little or no money. • At least three new team building games you can use with your team to increase communication, trust, and team performance. • To design at least one Digital Team Building game. You’ll take at least one new action back to your work teams to increase results or complete a team task in less time and with fewer resources. Please bring a text enabled cell phone and your Wi-Fi enabled LAPTOP REQUIRED laptop, and have Twitter installed. Training 2013 Conference & Expo C04 PERFORMANCE PARTNERING: PROACTIVE AND REACTIVE PERFORMANCE CONSULTING Dick Handshaw, President, Handshaw, Inc. Learning professionals are expected to utilize performance consulting skills with their clients to achieve measurable results from investments made in learning initiatives. It is no longer acceptable for us to conduct business as order takers. In this clinic, you will practice and learn the skills required to develop a consultative partner relationship with key clients. You’ll: • Develop the skill and confidence to initiate the process of Performance Partnering through positive examples, real-world role-play scenarios, and feedback. • Establish strong proactive partnerships with your clients. • Learn how to ‘reframe’ and handle inappropriate training requests in a way that yields better results for the learning consultant and the client. • Develop skills using an exercise that allows you to play the role of both the learning consultant and client during practice. C05 A JOLTS JAM: ACTIVITIES TO WAKE UP AND ENGAGE YOUR PARTICIPANTS Tracy Tagliati, Training Manager, Move; Sivasailam Thiagarajan, RMS, The Thiagi Group Jolts are powerful learning tools to jump-start your sessions in less than five minutes and provide an emotional impact resulting in surprise and discovery. Your participants will sit-up, listen, learn, and gain instant insights into your training topics. The entire session will be hands-on, using jolts to teach you about jolts. You will take home a hefty handout, access to a Website with hundreds of training activities, and a new attitude toward experiential learning. Learn to: • Identify and use different sources of powerful jolts. • Segue between one training topic and the next. • Leverage your participant’s introspection and interaction with followon debriefs. Certiﬁ Hands-On cate Programs Clinics C06 MAKING THE BUSINESS CASE: FORECASTING THE IMPACT AND ROI OF PROJECTS Jack Phillips, Author, The Consultant’s Guide to Results-Driven Business Proposals: How to Write Proposals That Forecast Impact and ROI In today’s economic climate, many want to see value before they invest. Learn how that is accomplished. This session will focus on how to show the value of a project at different points in time. Most of our time together will focus on how to make the business case before the project is implemented by forecasting a variety of data sets including impact and ROI. In addition, you’ll learn how to forecast the intangibles and application. You’ll: • Identify the time frames to forecast ROI. • Identify the steps to developing an ROI forecast. • Describe how the ROI forecast will be presented. • Use forecasting as a routine tool. C07 SERIOUS PLAY METHODS Jacqueline Lloyd Smith, CEO; Stephen Walling, Facilitator; Lloyd Smith Solutions; Denise Meyerson, CEO, Management Consultancy International Learn to use LEGO bricks to activate collective intelligence and help people think and process information at a deeper level. You will understand how people ‘do, see, and hear’ as they engage whole brain learning through 3D thinking, explore ideas, and understand real business challenges in the playroom. You will play, learn, and experience the innovative, hands-on methodology, which has been designed to improve individual, team and group performance. Attend this hands-on, mind-engaged clinic and receive the explorer bag of LEGO bricks to take back to your office and demonstrate this fascinating new process—play well! C08 SPEAK LIKE A MOUSE: EIGHT STRATEGIES THAT PIXIE-DUST YOUR PRESENTATIONS Lenn Millbower, 25-year Walt Disney World Operations, Entertainment, and Training Veteran Walt Disney was a creative genius, a master showman, and an amazing teacher who once proclaimed, “The normal gap between what is generally regarded as ‘entertainment’ and what is defined ‘educational’ represents an old and untenable viewpoint.” When entertainment and learning are aligned, as Disney would do, the result is magical; learners pay attention, they absorb information, and they change behavior. Learn how you can apply Walt’s strategies. You’ll: • Identify strategies Walt Disney’s theme parks use to draw people into the experience and how to apply them to capture learner attention and maintain focus. • Examine the techniques Disney’s team used to transform rides into immersive environments and how you can create your own captivating learning experiences. • Discover Disney’s approach to making a message memorable and how you can create magical memories for your audience. Register for a Pre-Conference Certificate Program and receive a FREE signed copy of How to Create a Mind: The Secret of Human Thought Revealed by Ray Kurzweil. 13 C09 CREATING OUTSTANDING ELEARNING VIDEOS Ty Marbut, Vice President for Training, Dark Blue Morning Build the expertise you need to create outstanding training videos. This fast-moving clinic will provide you with the skills and confidence you need to start a corporate video studio and create high-quality interactive training videos. You’ll learn about: • Pre-production planning for your video-based eLearning. • Defining educational goals and budgeting. • How to select equipment. • Authoring a storyboard. • Production planning. • The fundamentals of editing, graphics, transitions, music, and narration tracks. Participants will assist and observe as we shoot and produce a short training video. You’ll set lights, position cameras, microphones, and teleprompters. You will get hands-on learning while creating an excellent training video. C10 A HAND FULL OF KNOWLEDGE—CREATING MOBILE LEARNING ASSETS AND COURSES Jason Bickle, Developer: OnDuty, Rapid Intake Creating a mobile learning course isn’t just about wrapping your content and pushing it to the learner. In this clinic you’ll get the knowledge you need to make the right decisions to create your mobile program. You’ll learn and discuss: • Basic Mobile Architecture and Instructional Design. • A Basic Mobile Template and HTML5 Basics. • Mobile Graphics — Model Building, Tools and Tips. • Video — Converting Video & SWFs to Mobile Video. • Methods of building your first mobile course. During this hands-on clinic you will build a small mobile course as you go. You will need the following (demo or trial versions are LAPTOP REQUIRED fine): Smart Phone or Tablet (if you have one), Adobe Fireworks, Adobe Media Encoder, Adobe Dreamweaver, Rapid Intake. Busy Schedule? Learn Online! Training magazine’s best certificates and clinics fit around your busy schedule and inside your budget, and still provide the professional know-how and in-depth content you expect from Training magazine Events. Visit www.TrainingLiveandOnline.com for a current calendar of events. Save $150 when you register a month prior to an event. Log on to TrainingConference.com to register today! 14 Conference Schedule Conference: Expo: Certificates: Training Directors’ Forum: February February February February 18 – 20 18 – 19 15 – 17 17 FRIDAY, FEBRUARY 15 TUESDAY, FEBRUARY 19 9:00 am – 4:00 pm 7:00 – 7:45 am Sunrise Session: Thinking Styles 8:00 – 9:00 am Breakout Sessions (400 Series) 9:15 – 10:30 am Keynote: Top 125 Mixer; Paul Depodesta 10:45 – 11:45 am Breakout Sessions (500 Series) 11:30 am – 5:00 pm EXPO HOURS SUNDAY, FEBRUARY 17 11:30 am – 2:00 pm Lunch In Expo Hall 9:00 am – 4:00 pm 3-Day And 2-Day Certificate Programs* 11:40 am – 12:10 pm Expo Stage 9:00 am – 4:00 pm Training Directors’ Forum* 12:20 – 12:50 pm Expo Stage 4:15 – 4:45 pm Orientation For New Participants 1:00 – 1:30 pm Expo Stage: Top Young Trainer Awards Program 2:00 – 3:15 pm Keynote: Jenn Lim; Matt Harding 3:30 – 4:30 pm Sponsor Sessions 4:20 – 4:50 pm Expo Stage 4:00 – 5:00 pm Expo Refreshment Break 5:15 – 6:00 pm Netwalking 3-Day Certificate Programs* SATURDAY, FEBRUARY 16 9:00 am – 4:00 pm 3-Day And 2-Day Certificate Programs* MONDAY, FEBRUARY 18 7:00 – 7:45 am Netwalking 8:00 – 9:00 am Breakout Sessions (100 Series) 9:15 – 10:15 am Breakout Sessions (200 Series) 10:30 – 11:45 am Keynote: Roger Smith; Ray Kurzweil 11:30 am – 5:30 pm EXPO HOURS 11:30 am – 2:00 pm Lunch In Expo Hall 12:15 – 12:45 pm Expo Stage: Ray Kurzweil Q&A 12:45 – 1:45 pm Sponsor Sessions 1:00 – 1:30 pm Expo Stage 1:40 – 2:10 pm Expo Stage 2:00 – 3:00 pm Breakout Sessions (300 Series) 3:15 – 3:45 pm Expo Stage: Special Best Practice Awards For Top 125 3:15 – 4:15 pm Featured Sessions THURSDAY, FEBRUARY 21 4:20 – 4:50 pm Expo Stage 9:00 am – 12:00 pm 4:30 – 5:30 pm Expo Reception Disney’s The Business Behind The Magic Tour* 5:00 – 5:30 pm Expo Stage 9:00 am – 2:00 pm 6:00 pm until ... Meet-Up Mixer University Of Central Florida’s Mixed Emerging Technology Integration Lab Tour* (Includes lunch.) 6:00 – 10:00 pm Top 125 Gala: An Enchanted Evening (By Invitation Only) Training 2013 Conference & Expo WEDNESDAY, FEBRUARY 20 7:00 – 7:45 am Netwalking 8:30 – 9:30 am Breakout Sessions (600 Series) 9:45 – 10:45 am Featured Sessions 11:00 am – 12:00 pm Breakout Sessions (700 Series) 12:15 – 3:15 pm Hands-On Clinics (Includes Box Lunch; See Pages 12-13) *Additional Fee Required. Space is limited. Pre-registration recommended. Expo Explore the Floor 15 Expo Hours Monday, February 18 Disney might be known for its spectacular productions, but the Training 2013 Expo floor makes a pretty big splash of its own. 11:30 am – 5:30 pm Tuesday, February 19 11:30 am – 5:00 pm Explore the Floor and Exhibits A treasure trove of new products, services, and sponsored sessions awaits you on the Expo floor. You never know what you might find to lessen your workload, save you time, and make your training more engaging and effective. Visit www.TrainingConference.com and click on the Expo tab for a list of Exhibitors and events in the Expo Hall. Meet the Learning Leaders Congratulate the winners of the special 2013 Training Top 125 “Best Practice and Outstanding Initiative” Awards as they receive their crystal trophies on the Expo Stage. Have plenty of business cards handy—you’ll definitely want to network with these folks. Apply for the Top 125 Training magazine’s Training Top 125 Award winners are the organizations with the most successful learning and development programs in the world. See if your organization can join the ranks of past winners such as Verizon, Farmers Insurance, IBM, and The Ritz-Carlton Hotel Company. Visit www.TrainingMag.com or the Training magazine booth to see an informational video and learn more. See the Fab 40 Applaud the 2012 Top Young Trainer Award winners—40 training professionals age 40 and under who have demonstrated outstanding leadership and innovation skills. Here’s your chance to mingle with rising training stars on the fast track to success. Read Between the Lines Just in case you have a few moments to lounge by the pool, you might want to make sure you have some reading material—and if it’s a training book, it counts as work, right? Stop by the official Training 2013 book store for book signings and to pick up the latest training resources. Get in the Game Do challenges. Earn points. Unlock badges. Win On-site Prizes. Join other attendees in a lively, scavenger hunt on the expo floor. Play via Android, iPhone or text. Get ready in advance by downloading your app at www.scvngr.com. For information on exhibits/sponsoring, contact Dick Powell at: [email protected] .com Connect with Club TMN Here’s the chance for any of you members of our social networking site, www.TrainingMagNetwork.com, to meet face to face! Set a time to meet at the Training magazine booth or stop by the Expo Stage member meet-and-greet. For a complete list of Exhibitors, click on the Expo tab at: TrainingConference .com Log on to TrainingConference.com to register today! 16 Breakout Sessions Strengthen Your Training Foundation and Receive a Total Trainer Certificate New! Training 2013 Conference features a foundational track that provides an overview of key aspects of training. Look for the series of colored dots that designate sessions as foundational and reinforce your training knowledge base. Participants who attend five foundational track sessions (one of each color), in addition to the Designing and Delivering Instructor-Led Training Certificate Program delivered by master trainers Bob Pike, Sharon Bowman, and Sivasailam Thiagarajan (see page 6), will receive a Total Trainer Certificate signed by Training magazine’s Editor-in-Chief, Lorri Freifeld. MONDAY, FEBRUARY 18 8:00 – 9:00 AM 101 A Handful of Needs Assessments! Jean Barbazette, Founder; Maria Chilcote and Melissa Smith, Managing Partners; The Training Clinic Learn to use five different “front-end” needs assessment tools effectively. Tools include performance analysis, target population analysis, job/task analysis, and training methods analysis. ❙ Learn to sort out training needs versus training “wants.” ❙ Given examples and sample data, conduct ten types of needs analysis to identify training needs. ❙ Given case studies, use pre-training and posttraining performance analysis as a tool to identify what hinders the transfer of learning. ❙ Practice using these valuable tools. 102 Virtual Training Implementations: 3 Things You Must Do for Success Cindy Huggett, Training Consultant, Author, Virtual Training Basics Huggett will review the three steps every organization should follow in a virtual training implementation. Whether you have a blended program for a large global audience or are scheduling just a single synchronous session, proper preparation ensures increased success. Learn to help prepare your participants, your facilitators, and your technology. You will get checklists and guidelines that you can put to immediate use. Learn to: ❙ Prepare for a virtual training rollout in three steps. ❙ Apply best practices to prepare participants, trainers, and technology for live online training. ❙ Create an action plan for your next virtual training implementation. Training 2013 Conference & Expo 103 How to Successfully Implement Performance Improvement Initiatives for Sustainability 105 ISD Models & Learning Theories: How They Integrate for Effective Instruction Judith Hale, Author, The Performance Consultant’s Fieldbook Darryl Sink, President, Darryl L. Sink & Associates, Inc. Implementation is not just launching a new program as it goes beyond announcements, rallies, and rollouts. It is about institutionalizing changes in behaviors, management practices, systems, and relationships. Examine tools for increasing the probability that a new program or initiative will fulfill its promise because it was sustained over time. Receive a set of tools and a model you can immediately apply and that will help you: ❙ Save time. ❙ Avoid aborted and discarded programs. ❙ Increase your confidence. ❙ Be perceived as having political smarts. This session will help you understand the connection between ISD (instructional systems design) models and learning theories—everything you wanted to know, but were afraid to ask. Explore variations of ISD models to combine and vary them to fit your unique organizational context. Different learning theories (behavioral, cognitive, and constructivist) will be explained in clear language. Learn to: ❙ Use and expand ISD models to meet your needs. ❙ Explain different learning theories and how to make them work for you. ❙ Describe how to integrate models and learning theories into your instructional designs. 104 mLearning Evaluation Strategies: Making the Case for Mobile Stephen Wall-Smith, Learning Specialist, Zeiders Enterprises, Inc. In this session, you’ll survey the types of readily available data generated by mLearning activities and apply that knowledge to the scenario-based design of assessable mLearning experiences. You’ll learn to evaluate assessment options and design data collection strategies for mLearning experiences. You will: ❙ Compare the advantages and disadvantages of traditional and alternative surveys and quizzes in mLearning environments. ❙ Explore means for accessing and leveraging data to evaluate mLearning success through the first three of the Kirkpatrick levels: reaction, learning, and behavior. For a detailed schedule and session updates, visit: TrainingConference.com and click on Conference. 106 Get This Online for Me Now! Get Your Content Ready! Debbie Smith, Instructional Designer, Florida Virtual School See how to adapt face-to-face classroom content for online use, and how to effectively communicate the need for this adaptation to subject-matter experts through the use of a provided checklist. You’ll learn how to improve the organization, clarity, and visual appeal of your content, and how to help ensure that your audience can find the content they need, understand that content, and use the content they find to meet their learning needs. Learn: ❙ Guidelines for writing content for online use. ❙ About using the Plain Language Movement to make your online courses more usable. ❙ How to omit information your audience doesn’t need. ❙ How to communicate effectively with SMEs. Breakout Sessions 107 TAG You’re It! Tips for Developing Successful Training Advisory Groups Luanne Stevenson, Management Consultant, Human Side Consulting Would you like to increase your visibility within your organization? Would you like to offer learning that receives full support, participation, and attendance from all levels of the organization? The purpose of the Training Advisory Group (TAG) is to serve as a resource to L&D to ensure the development and delivery of quality, targeted programs in support of the organizational vision/ mission and to ensure demonstrated value to employee productivity and engagement. Learn how to: ❙ Select, invite, and on-board TAG members to become supportive members of an Advisory Group. ❙ Create a team of champions using methods and tools such as the Team Partnership Agreement. ❙ Hold high functioning TAG meetings that foster two-way feedback and a collaborative approach to developing high quality learning within the organization. 108 How to Get Started with Agile Project Management Methods for eLearning Megan Torrance, CEO, TorranceLearning How do you keep your project from falling short in delivering needs on time, and within budget? You’ll explore how the software development industry does it with Agile development methods. Agile is one of the “next big things” to hit the eLearning world. We’ll discuss what it is, how it’s useful (or not), and the how-tos. Learn about: ❙ The Agile Extreme Programming (XP) development methods and how project teams use them. ❙ Tools you’ll need and how to choose a project to pilot. ❙ How the techniques improve centralizing information, keep a project on track, track hours more easily, and define clear and measurable job tasks. 109 eMentoring; A Contemporary Method of Facilitating Learning and Mentoring Kimberly Miller, Mentoring Program Manager; Cynthia Harris, Program Manager, Office of Organizational and Employee Development, United States Geological Survey You’ll discuss the ins and outs of ementoring—its costs, benefits, use of technology, and what sets it apart from traditional mentoring. Explore how formal ementoring programs provide flexibility in scheduling and transcend geographical barriers that would otherwise prove prohibitive to mentoring opportunities. Learn how ementoring: ❙ Enhances the development of the personal relationship. ❙ Fosters increased contact, greater investment of time and strengthens the commitment to the partnership. ❙ Allows the exchange of large amounts of information between the mentor and protégé in a short time span. 17 113 Secrets of Simulation Design Rich Mesch, Senior Director, Strategy & Innovation, Performance Development Group Learn how you can play a strategic role in helping your organization create a culture of engagement. You will explore a model of a successful engagement strategy and see how leaders can create a culture of engagement that enables employees to provide experiences needed to grow a vital base of loyal customers. You’ll also use the Engagement Audit to assess your own company’s current engagement strategy. The audit will help you identify the strengths of your company’s culture of engagement and where there are opportunities for improvement. “Simulation” has become a buzzword in the learning space, and as a result, a great deal of confusing and contradictory information has flooded communication channels. You’ll examine myths and misconceptions, discuss appropriate uses, and discuss effective approaches for simulation design. Mesch will also touch on Virtual World platforms such as Second Life and PhotoSphere and how they’re changing the simulation landscape. Learn: ❙ The attributes of effective simulations (and attributes of really bad simulations). ❙ How to create compelling simulations through the use of storytelling. ❙ When simulations are most effective—and when they aren’t. ❙ How technology enhances—but doesn’t drive— simulation. 111 Let Your Content Drive the Tool 114 The Truth About Social Learning Danielle Watkins, Principal,CLO; Meghan Stewart, Performance Consultant, Zenith Performance Solutions Jane Bozarth, Author, Social Media for Trainers 110 Creating a Culture of Engagement Tom Roth, COO, Wilson Learning Worldwide Articulate, Storyline, Captivate, Lectora, Camtasia, Flash...what tool should we buy to develop eLearning? Choosing a tool to build eLearning should be driven by the type of content you will be producing. The problem is, ALL content being developed is rarely considered. Instead, organizations often go with what they have heard is a great tool. You’ll get an overview of the tools available as well as a checklist to help you decide which tool is right for your eLearning development. You’ll focus on letting the content drive the tool, not the other way around. And will do so with a budget in mind. 112 Goodbye Paper: Delivering Classroom Materials on Tablets Ben Rockwood, Associate Director; Matt Scaggs, Instructional Designer, AT&T How much does your organization spend updating, printing, and shipping participant materials? Do participants refer to the materials after class or do they end up in the recycle bin? Rockwood and Scaggs will share the design, logistical, and process details involved when AT&T deployed a completely paperless course to an audience of 50,000 across the country. See how this training organization acquired, provisioned, and managed an inventory of 1,000 iOS and Android tablets for classroom instruction. Learn how content was designed and how it was published to the tablets with the click of a button. Learn how participants took notes and created a digital follow-up plan that included accountability to their trainer and supervisor. The session will conclude with some meaningful figures around both ROI and environmental sustainability. “Social learning” and “informal learning” are among the training industry’s hottest phrases these days. But there’s much confusion over what they mean. A few truths: social learning isn’t new; social learning isn’t necessarily ‘managed,’ ‘launched,’ ‘controlled,’ or ‘measured’; people in the workplace are learning all the time—without us. You’ll look at real examples of social and informal learning as it happens in workplaces all the time, every day. Along the way you’ll generate some ideas for locating, supporting, facilitating—and assessing—social learning opportunities toward the greater goal of enhancing organizational performance. 115 GIFTS: Great Ideas for Teaching Staff Michele Deck, CEO, GAMES/Tool Thyme for Trainers What gifts do you bring to your job? Are you looking for some new ideas for teaching staff hard-to-grasp concepts like trust and collaboration? Do you want to find a new way to teach critical thinking skills? Come to this session and discover some teaching methods that can bring out the best in your staff and yourself. You will: ❙ Experience concrete ways to illustrate conceptual ideas so that everyone “gets it.” ❙ Learn ideas and methods to teach difficult concepts your staff needs. ❙ Discover a new way to hone critical thinking skills. Log on to TrainingConference.com to register today! 18 Breakout Sessions 116 Harness the Power of Story to Engage Doug Stevenson, Guru of Storytelling in Business Stories communicate ideas and information as no other medium can. They connect people emotionally and intellectually, appeal to listeners of all learning styles, and are a great way to teach strategic learning points. In this fun, interactive session, Stevenson will perform a story, debrief it, and then reveal how he crafted it into a highly effective story. He will also coach volunteers to demonstrate that anyone can implement these techniques to improve a story’s impact, and become more engaging and confident. Learn to: ❙ Identify and choose stories for training. ❙ Craft stories using The Nine Steps of Story Structure. ❙ Captivate attention by delivering stories in an engaging way. 117 Eliminate Waste: Educate Clients and Forecast Performance and ROI Ron Stone, President, Center for Performance and ROI, Inc. Experience a three-part opportunity forecasting job aid to help guide your decision making process for forecasting business outcomes and ROI. See how this tool is extremely useful for educating your clients on how training transforms into performance improvement and the key ingredients to making that happen. You’ll take a program through the process and forecast the results and ROI. You’ll discuss how to educate clients and other stakeholders about linking training and performance by using companion strategies to transfer training in the work setting. Learn how to experiment with optimal solution designs before incurring the expense of engaging the participants. The meaningful dialogue about performance outcomes is the greatest benefit of the forecasting process. Get connected! Take advantage of a free membership and webinars at TrainingMagNetwork.com Training 2013 Conference & Expo MONDAY, FEBRUARY 18 9:15 – 10:15 AM 201 Getting Competency Modeling and Reporting Right Ken Cooper, Author, Effective Competency Modeling & Reporting Everyone agrees that employee competence is important. Quality award criteria require that employees be ready to perform their jobs. Executives want better business results, and supervisors need performance improvement. Unfortunately, there is no agreement as to what a competency is, and there is no established best practice approach to measure, report, and improve workplace competencies. Learn how to create an effective competency modeling and reporting initiative. You’ll: ❙ Learn what a competency IS and IS NOT. ❙ Get a checklist of competency initiative design decisions that will prevent major problems later—ignore them at your peril. ❙ Learn a competency measurement methodology that generates accurate and valid results. 202 Predictive Evaluation: Ensuring Training Delivers Organization and Business Results Dave Basarab, Founder, Dave Basarab Consulting Using a Predictive Evaluation Model, you’ll understand how to successfully predict training’s results, value, intention, adoption and impact, allowing you to make smarter, more strategic training and evaluation investments. Learn: ❙ To justify the training’s value within your organization. ❙ A method of predicting (forecasting) the training’s value to help decide whether to train. ❙ To guarantee that training results will be relevant to the business and gives all participants a sense of ownership in the process. 203 Cloud-Based Authoring Tools: Strengths and Weaknesses Joe Ganci, eLearningJoe.com Web 3.0 is most clearly defined in the idea of cloud computing. More and more we are seeing tools migrate to the cloud rather than requiring that users install them on local computers. There are currently several eLearning development tools that run only in the cloud. These development tools, collaboration, and other cloud-based tools are changing the way eLearning teams work. Ganci will discuss the advantages to cloud-based tools, including frequency of updates and the move to use on mobile devices. He’ll also discuss weaknesses such as security and files access issues. He will demonstrate three authoring tools (ZebraZapps, Roleplay and easygenerator) as well as the use of other cloudbased tools that will be useful to you in your eLearning work. 204 Emotional Intelligence (EQ): How to Apply It and Why It Matters Travis Bradberry, President, TalentSmart During the last five years alone, the field of emotional intelligence (EQ) has matured rapidly. Learning practitioners no longer want to know what emotional intelligence is—they want to learn strategies to apply it. As executives recognize the bottom line impact of EQ skills, competence in delivering EQ based initiatives is critical. You’ll learn to apply best practice strategies for implementing EQ programs that are targeted, high-impact and cost-effective. You’ll explore emotional intelligence assessments; discover best practices for measuring and developing employee emotional intelligence; and analyze case studies and the ROI for EQ-based initiatives. 205 Map It! Using the 4Cs to Design and Deliver Great Training Sharon Bowman, Author, Training from the BACK of the Room Learn about a quick and remarkably easy way to design and deliver effective training that is based on brain science instead of traditional ID methods—“The 4Cs Map,” a four-step instructional design model from Accelerated Learning. Practice using this ID model with your own training topics, and receive a handout of great ideas and resources to polish your ID skills. Learn to: ❙ Design a training of your own, quickly and easily, using the 4Cs Map as your ID template. ❙ Decrease the time it takes you to design effective training and increase the effectiveness of your training delivery. 206 So No One Told You You’re a Marketer Jean Barbazette, Founder; Melissa Smith and Maria Chilcote, Managing Partners; The Training Clinic Like it or not, marketing training is part of the job! Identify a variety of ways to improve attendance at training events. Build alliances and a presence in your organization. Meet organizational needs, rather than put on events that have marginal participation. Learn practical tips and tricks. You’ll learn how to: ❙ Partner with management. ❙ Fully utilize ALL marketing techniques from networking to navigating the digital world. ❙ Make your “marketing job” manageable, effective, and fun! Breakout Sessions 207 eLearning as a Capitalized Investment: Ensuring Management Buy-in 210 Games, Interactivity and Gamification for Learning: Creating Engaged Learners Ajay Pangarkar, Performance Strategist, CentralKnowledge Inc. Karl Kapp, Author, The Gamification of Learning and Instruction Often training efforts are viewed as a line expense for a specific period and not considered an investment. eLearning projects require tangible financial requirements including technology and supporting infrastructure viewed as “capital investments.” You’ll discuss specific financial literacy tools that can be used to build a comprehensive financial structure to support your eLearning projects and gain senior management buy-in. Learn to: ❙ Apply financial literacy skills to communicate eLearning effectiveness. ❙ Implement an eLearning budgetary/ forecasting process. ❙ Apply capital expenditure investment tools to measure financial benefits. This session introduces, defines, and describes the concept of gamification, games for learning and interactivity. Kapp will dissect critical elements of games and describe how they can be applied to the design and development of interactive learning. The presentation is based on solid research including peer-reviewed results from dozens of studies that offer insights into why game-based thinking and mechanics makes for vigorous learning tools. You’ll learn: ❙ How to create engaging learning using gamebased thinking by matching instructional content with the right game mechanics and game thinking. ❙ How to move beyond the theoretical considerations. ❙ Three methods for designing interactive learning based on concepts from games. 208 Can You Draw Me a Picture? Communicating Ideas with Diagrams Jack Massa, Consultant, Guidance Communication Learning designers (and other professionals) need to communicate their ideas with pictures, not just words and bullet points. Research shows that eLearning and presentations are more effective and memorable if visuals are used. But to communicate optimally, you sometimes need to move beyond clip art and stock photos to pictures that are specific to the content. Even if you have no graphics training, you can learn to do this with diagrams—simple pictures created with lines, shapes, words and, optionally, clip art. You will first learn a simplified taxonomy of diagram types (concept, parts, process) and heuristics for choosing the best diagram type to use in different situations. You’ll then learn and practice a process to design, define, and refine your own diagrams. 209 Dealing with Difficult Participants: Strategies to Avoid, Eliminate, and Minimize Difficult Behaviors Becky Pike Pluth, VP, Training and Development, The Bob Pike Group Based on 30+ years of research, we’ve identified 15 types of difficult participants that show up in classrooms. Learn the most common, including: The Latecomer, The Preoccupied, The Know-it-All, The Prisoner, The Skeptic, The Socializer. You’ll explore what to do before, during, and after to minimize difficult behavior and maximize results. You’ll examine the impact of room set-up, group dynamics, and preparation that will minimize the likelihood of disruptive behavior. And, you’ll get at least five strategies per difficult participant type to eliminate the problem. 211 The 4 Imperatives of Great Leaders Catherine Nelson, Managing Consultant, Customer Loyalty Practice, FranklinCovey Are the leaders in your organization adept at managing global and virtual work teams and at engaging a multi-generational workforce? Can they adapt to rapid change and create the results necessary for success in a 21st century world? The ability to think creatively and produce results is more important than ever before. Organizations cannot afford to lose the knowledge and talents that exist on their teams. To retain their best and brightest, they need leaders who understand the radically new paradigm from which today’s workforce operates. Nelson will share the results of more than seven million leadership surveys and the resulting Four Imperatives of Great Leaders, Learn how these imperatives help leaders produce results and create processes that ensure ongoing success in today’s world. 212 Collaborating to Close Performance Gaps Michael Nolan, President, Friesen, Kaye and Associates Learning and Development professionals need to create collaborative partnerships with senior executives and business unit managers in order to improve performance and organizational effectiveness. Learn about the steps necessary to get there, including: ❙ How to collect and analyze critical data to determine the cause of the performance discrepancy. ❙ The eight factors that influence job performance. ❙ Multi-faceted solutions to close the gap between required and actual performance. 19 ❙ How to collaboratively link these performance interventions to business needs. 213 3 Ways to Increase Manager Involvement and Improve Learning Transfer Carl Eidson, VP, Wilson Learning As much as 85% of new learning never gets applied for organizational impact. The solution is not more learning, but more learning transfer. See how three companies hit home runs with learning transfer through manager involvement. Explore a unique learning transfer system that makes it easy to gain critical management support. You’ll: ❙ Complete a Manager Involvement Audit—a blueprint for improving learning transfer through manager involvement in your own organization. ❙ Discover practical actions to increase manager involvement and support of training initiatives. ❙ Learn three innovative ways to get managers involved in learning that result in increased learning transfer and improved business impact. 214 What Works and What Doesn’t in New Hire Training: A Case Study Panel Moderated by Lorri Freifeld, Editor-in-Chief, Training magazine › Walking in Our Clients’ Shoes: Creating an Inspirational New-Hire Orientation Experience Tamara Ganc, Senior Manager, Vanguard Learn how Vanguard University created their orientation experience—how the idea was pitched to senior business leaders, how Agile methodology was used, and about components of the program. › Passport to Success: Developing New Hires into High Performing Corporate Citizens Matthew Vaughn, Interim Learning Services Manager, Kaiser Permanente Find out how the Kaiser Permanente HR Service Center re-engineered their New Hire Orientation program to connect each new employee with the broader organizational mission and to create a highly engaged and performance-based culture. › Harnessing Informal Learning to Accelerate Employee Onboarding Grant Velie, L&D Manager, Farmers Insurance Hear how the University of Farmers integrates informal, peer-to-peer learning into the design of new employee onboarding within a callcenter environment. › Welcome! Building a Sales Onboarding Cult(ure) Misha McPherson, Head of Sales Training, L&D, Yammer Learn how Yammer was able to rapidly grow their salesforce while increasing the quality of both new and existing sales staff. Log on to TrainingConference.com to register today! 20 Breakout Sessions 215 Engaging Learners in the Orderly Conversation Greg Owen-Boger, VP, Turpin Communication We must take responsibility for moving participants from ho-hum observers to engaged and passionate learners. An “orderly conversation” is one that is carefully organized, well-designed and documented; and flexibly executed with lively participation and input from the entire group. In this experiential session, you’ll get insights and skills for engaging learners in the process. Some trainers thrive while keeping things on track—planning, details, time management. Others thrive with the conversational dimension—being spontaneous, engaging listeners, encouraging discussion. You need to be good at both. You’ll leave the session with an action plan for moving learners from ho-hum observers to engaged and passionate learners, and a new language for coaching others. 216 How to Capture Elusive Level 3 Data: The Secrets of Survey Design Ken Phillips, Founder/CEO, Phillips Associates To establish real credibility and prove value, you need to measure whether or not your participants actually applied what they learned back on the job (Level 3 evaluation). In this session, you will examine four overall guidelines for conducting Level 3 evaluations, analyze the common mistakes made when creating Level 3 participant surveys, and learn 11 tips for overcoming these mistakes. These tips are based on recent research from the fields of education and the behavioral sciences and call into question many survey design principles formulated 50 or more years ago, but still in use today. 217 7 Rapid Steps to Creating Improved eLearning Challenges Ethan Edwards, Chief Instructional Strategist, Allen Interactions Learn simple ways to quickly transform a boring, ineffective interaction into one that is more challenging, motivating, and engaging. Using a standard cookie-cutter question style, one that no one likes but that everyone uses, you’ll apply a sequence of single-step transformations to create a range of options for enhanced interactivity. You’ll see how minor differences in how question aspects are presented, how choices are devised, and how information is depicted can make enormous differences in the critical thinking required while completing knowledge checks and assessments. This design approach is grounded firmly in learning and cognition research. Use these principles regardless of the authoring tool and apply them equally to traditional storyboard approaches, rapid prototyping models, or rapid development approaches. Training 2013 Conference & Expo MONDAY, FEBRUARY 18 2:00 – 3:00 PM 301 Keeping the Keepers: The Leader’s Role in Engaging and Retaining Talent Beverly Crowell, VP, Strategic Client Services, Career Systems International Every leader’s contribution to the quality of their organization’s products and services is highly correlated to their ability to engage, develop, and retain critical talent. Gaining and sustaining a competitive edge, especially in the face of today’s struggling global economy, will demand commitment from all. Companies that don’t nurture their talent will not survive. Join Crowell as she lays out a menu of practical “how-to” strategies that managers can apply to drive the higher levels of engagement and retention. 302 Photeo: Digital Compositing and Storytelling for the 21st Century Stephen Haskin, Principal, S > Media, Industrial Strength Learning It’s a funny name for creating digital stories with and without video. The word is a mash-up; Photo+Video=Photeo and it is a powerful form of digital montage. You know stories create Ah-Ha! moments that have been proven to increase learning activity scores and more importantly make learning stick. As video becomes a greater part of training both on-line and in the classroom, you need to think about how we get our best stories and training across to learners. Producing professional quality video can be difficult and expensive. Photeo is an alternative, far less expensive technique that has been underutilized or overlooked in the world of training and digital content creation for training. Learn to: ❙ Understand the psychology of storytelling and why stories create ‘sticky’ training. ❙ Visualize stories and make their content accessible and creative. 303 Mobile Learning is So 10 Minutes Ago...Mobile Performance is Now! Rich Mesch, Senior Director, Strategy & Innovation, Performance Development Group Mobile learning is on everybody’s to-do list, and why not? Who wouldn’t want learning that follows you everywhere? But like so many emerging technologies, we need to look past the gloss of the possible to the reality of the useful. People “learn” from their mobile devices all the time, they just don’t call it training. People use their mobile devices to gain knowledge--and we need to leverage the methods our audience is already using. We need to look at not what we can teach people on a mobile device, but rather how we can use mobile devices to provide information to help them perform better. You’ll explore ways to help them learn: ❙ In short intense bursts. ❙ In down-time, such as between appointments. ❙ To get information that may be so current or time-sensitive, there’s no other way to get it other than right now. 304 Using the Ordinary to Make Your Training Extraordinary! Sharon Bowman, Author, Training from the BACK of the Room Discover more than a dozen ways to use ordinary office and household objects to help make your training stick—with any topic and any audience. Plus, explore how to create EPIC learning experiences with four memory tools (represented by the acronym EPIC) that will make your content larger than life and totally unforgettable. Learn to: ❙ Engage learners with quick, inexpensive, interactive learning strategies that are both fun and informative. ❙ Use ordinary objects in extraordinary ways to increase learner retention of important content. ❙ Apply a useful trainer’s tool bag full of ideas, strategies, and resources. 305 Better than Bullet Points: Creating Engaging eLearning with PowerPoint Jane Bozarth, Author, Better Than Bullet Points: Creating Engaging eLearning with PowerPoint Effective, engaging eLearning programs can be created with nothing more than PowerPoint and some creativity. In this fast, fun session we’ll look at ways of eliminating bullet-based content and replacing it with a meaningful treatment, making better use of art and animations, and incorporating solid instructional design principles to support development of good online training. Learn to: ❙ Describe the 3-step process for creating engaging eLearning with PowerPoint. ❙ Work through a sample scenario to choose an appropriate online treatment. ❙ Identify strategies for employing meaningful graphics, interactions, and animations. 306 Audit and Benchmark Your Training Function Jean Barbazette, Founder; Melissa Smith and Maria Chilcote, Managing Partners; The Training Clinic Audit and benchmark your training function in ten key areas. Whether your training function is strategic or reactive (and wants to be more strategic), it is helpful to clarify and identify how your function is operating. First consider which of the ten key areas apply in your organization. Then, identify the stage of development at which your function is operating in the applicable areas. Finally, decide specific activities to move your function to the next level. You will: ❙ Clarify which roles and responsibilities apply to ten key functional areas. Breakout Sessions ❙ Complete and interpret at least one key area of the Training Function Systems Audit. ❙ Learn how to use the entire Training Function Systems Audit as an ongoing benchmarking tool. 307 Handouts and Other Visuals That Shout, “Read Me!” Michele Deck, CEO, GAMES/Tool Thyme for Trainers How can you turn presentation handouts into a highly attractive showcase of information without breaking the bank? Learn how to: ❙ Add sizzling appeal to signs, presentation props, and non-projected visuals. ❙ Use non-conventional materials. ❙ Employ a powerful, creative tool to expand your design options. 308 Certification: How to Develop a Valid, Defensible, Cost-Effective Program Judith Hale, Author, The Performance Consultant’s Fieldbook Explore critical factors when developing a certification which delivers on the promise of protecting the public, physical and intellectual assets, and brand image. You will receive three valuable tools and six tips essential to your certification success. The first tool explains all the steps in the process of designing a valid certification program. The second focuses on critical factors required to make the program cost-effective and feasible to implement. And the third matches the assessment instrument or process to the program’s objectives. You’ll: ❙ Learn to avoid the 10 most common mistakes in developing a certification program. ❙ Examine six elements required for a successful program. ❙ Walk away with tools and tips for developing a program that is both feasible and useful. 309 Creating Interactive eBooks Pooja Jaisingh, Product Evangelist; Shameer Ayyapan, Sr. Product Manager; Adobe Systems Gartner research shows that ‘bring your own device’ (BYOD) will become the prevalent practice in educational settings at all levels within the next five years. This is pushing the transition from text books to ebooks. There is a lot of potential to make this content more engaging, and impactful. In this session, they will share learnings from their primary research on ebook adoption across the education segment in the U.S. And, demonstrate best practices for creating interactive ebooks using tools that trainers and educators are familiar with today. 310 The Art and Science of Test Design Nanette Miner, President, The Training Doctor, LLC Creating a fair test or certification is more than asking twenty questions. Do you need to test for knowledge or skill? What is a passing grade? What if people “fail?” What are the legal ramifications of giving tests in the workplace? You must know what you’re testing, why you’re testing, and what you’ll do with the information once you’ve tested. When in doubt: do not test. Learn: ❙ The 9 “rules” of test creation. ❙ How to design various types of questions. ❙ When a test or certification should be administered. ❙ About criterion-referenced testing. ❙ About performance-based testing and how to administer it. 311 Coaching for Employee Engagement and Talent Management Terence Traut, President, Entelechy, Inc. How do you engage your employees in these challenging times? How do you develop talent when training budgets have been annihilated? Developmental coaching is THE way to engage and retain talent AND develop even higher levels of performance. Managers are key to developing talent and eliciting discretionary performance from employees, and coaching is their tool. Learn what developmental coaching is and how to implement a coaching initiative in your company. You’ll: ❙ Differentiate coaching from other types of performance management techniques including training, corrective action, counseling, and mentoring. ❙ Describe an effective coaching model, highlighting the key elements. ❙ As a group, coach the coach following the coaching model; and assess your own coaching strengths and areas for development. 312 Learning Environments by Design: Your Role as Curator Catherine Lombardozzi, Consultant, Learning 4 Learning Professionals Employees are moving toward self-servicing their own learning, forsaking the course catalogue and “Googling” what they need. Learning professionals are being urged to take on the role of “curator”—actively identifying and recommending the best learning resources that enable employees to address their emerging challenges. You’ll be introduced to a learning environment framework that shifts our thinking about how to address complex learning needs and support informal learning in organizations. You’ll discuss typical business challenges and envision approaches to designing and facilitating 21 learning in modern contexts. You’ll take away a framework that can help guide the assessment, conceptualization, and curation of a comprehensive learning environment. 313 Learning on Demand: Evolution of Technology and the Future of Learning Reuben Tozman, Chief Learning Officer, edCetra Training You’ll discuss the history and evolution of web-based technology outside of T+D to showcase an emerging platform for delivering true personalized, just-in-time learning. Where T+D professionals have traditionally delivered content to a specific audience for a specific time, designing learning content for a rapidly changing web platform requires designers to think about the ‘network’ and a variety of other factors that dictate the value of online content. You’ll learn about the new skills designers will need based on a vision of learning content delivered via the same technologies currently being developed for the wider ‘content-on-demand’ market. 314 Making Training Stick Carolyn Balling, Consultant, Training that Fits Why can’t learners do on the job what they did during training? Discover the answers to that common lament as you learn to overcome the forces that interfere with training transfer. Discover the common elements of all training that does stick, so that learners use what they learned on the job. You’ll leave this session equipped with over 30 specific, proven techniques you can use to increase the pay-off from training by improving the transfer of the learning experience to the job. Learn to: ❙ Identify and reinforce factors that make training stick and address those that impede it. ❙ Build in techniques, before, during, and after training to increase learning, retention and transfer. ❙ Leverage and maximize your efforts. Save-the-Date Training magazine’s 2013 September 18-19, 2013 Chicago, Illinois www.Learning3point0.com Log on to TrainingConference.com to register today! 22 Breakout Sessions 315 Virtual Success Equals Real Results Nyla Reed, Founding Partner, The Educe Group Social software can accelerate your productivity to decrease time to implement business changes, make decisions faster, and respond to market changes more quickly. How can your team do so by developing effective communities of practice and channels for social learning? You’ll discuss the five key elements of accelerating the effectiveness of a virtual team. Additionally, Reed will address organizations primed to be early adopters of social software, and heavily regulated industries where adopting new social methods may seem daunting. Learn: ❙ How to enable social on-boarding. ❙ The key links between push and pull information. ❙ Tips for fostering successful mentorships and informal exchanges of information. 316 Leverage Your Investment Through Multi-Platform Training Bill Rosenthal, CEO, Logical Operations Mobile devices and the ever increasing number of collaboration tools, social networks, online meetings, and always-on connections, are changing the way we work and learn. Emerging is the need for a learning experience that starts focusing on the continuum of learning for the end-user, making the learning experience efficient and relevant in its delivery. Join Rosenthal in an exploration of the current limitations inherent in both print and traditional blended learning solutions, and learn about the choices in tools and methods to get the most out of your training investment. Discover how multiplatform training can improve business performance, maximize the full potential of software, save organizational costs, and create a new paradigm for sustained high impact back in the workplace. 317 The Webinar Manifesto: No More Bad Webinars! Matt Murdoch, Global Director of Online Learning; Treion Muller, Chief eLearning Architect, FranklinCovey We’re declaring war—on bad webinars. And we want you to join us. We’re against mundane talking-head PowerPoint presentations. We’re against doing things the same way we used to. We’re against working alone in silos. We’re for captivating our audience through eloquent delivery and beautiful design. We’re for pushing the limits of our technology. We’re for amplifying what works and what doesn’t. We’re for synergy and sharing. Learn the seven Webinar Manifesto Principles that you must live by if you want to design and deliver killer webinars: 1. Connect or Die; 2. Don’t Default; 3. Shut Down the Ugly; 4. Captivate or Alienate; 5. Cage the Monsters; 6. Humanize the Screen; 7. Crack the Feedback Code. Training 2013 Conference & Expo TUESDAY, FEBRUARY 19 8:00 – 9:00 AM 401 Really? You Call that eLearning? News Flash: There’s No Learning Going On Lisa Stortz, Strategic Relationship Manager, Allen Interactions It may be “e,” but is there really any learning happening? How’s eLearning defined in your organization? The gamut varies greatly from simple page-turner solutions to fully engaging simulations. Some organizations even refer to pdfs and webinars as eLearning. Why little to no learning? Because often eLearning is designed to benefit the company without regard to the learner experience. Then you’ve lost the battle on your eLearning programs before you start because so many learners have had horrifying experiences. Learn: ❙ What makes good eLearning. ❙ How can you design to ensure “learning” vs. training. ❙ Seven things you can do to enhance the learner experience. 402 How and Why We Converted a PC-Based eLearning Course to an iBook Sharon Boller, CEO, Bottom-Line Performance, Inc. Discover why and how Dow AgroSciences chose iBook when they needed to go mobile. You’ll get an overview of Dow’s business environment and target learners (with limited connectivity); see the original eLearning course, created in Articulate; view a demo of the mobile solution built using iBook Author. Learn: ❙ Various alternatives to making a desktop course “mobile” and pro’s and con’s of different options. ❙ The challenges of converting an interactive eLearning course to a mobile solution using iBook—when you don’t want your end product to be used as a book. ❙ A design process to use when “re-purposing” content from an eLearning course to an iBook—design elements that CAN be repurposed and ones that need to be re-designed. 403 The Battle Rages: 5 Strategies to Combat Constant Scope Creep Lou Russell, Author, 10 Steps to Successful Project Management Trying to control the scope of a project is futile. Scope will change, and often. Learn how to expect scope change and adapt to the demands of the organization. You’ll: ❙ Baseline the scope of a project in a visual model to set initial scope expectations and uncover bad news early. ❙ Identify the risks that may occur and create a plan to mitigate them. ❙ Convert project issues to tasks with dates and one name to hold people accountable and ensure the project moves forward. ❙ Negotiate scope by creating recommendations, options, and governance plans. ❙ Learn how to say “yes” to scope change and to say “no” to chaos. 404 The Game After the Game: Debriefing Through Games Tracy Tagliati, Training Manager, Move; Sivasailam Thiagarajan, RMS, The Thiagi Group To obtain the maximum learning outcomes from a real or contrived experience, you should conduct a debriefing discussion that requires and rewards participants to reflect on the experience, gain important insights, and share them with each other. The problem with debriefing discussions, though, is that they feel anticlimactic, coming after an exciting experiential activity. Explore an elegant solution to this problem: Conduct intriguing games that incorporate the debriefing. In this session, you will participate in a variety of debriefing games and learn how to use them in your own context. Learn to: ❙ Increase the level of engagement and enthusiasm in after-action reviews and debriefing discussions through the use of games. ❙ Select, adapt, and conduct any of the debriefing games that you have experienced. 405 Making Technical and Compliance eLearning Engaging Ray Jimenez, Chief Learning Architect, Vignettes Learning “Boring.” “Tedious.” “Painful.” “Do I have to?” These are the complaints of learners as receivers of the typical data-dump type technical and compliance eLearning. Learn to shift the design, focusing less on the technical view and more on the learner’s perspective. Demos and examples of engaging technical and compliance programs will be shared. You’ll learn to: ❙ Assess your program’s point of view to achieve a high impact response. ❙ Locate “context-driven content” to add usefulness to procedures, policies, software, guides, forms, statistics, legal and citations, etc. ❙ Discover, focus and use “work around” content. ❙ Engage learners using cases, scenarios, and applications. ❙ Convert techno-geek and legalese language into an understandable, digestible form for non-technical people. Breakout Sessions 406 Creating Executive Presence in the C-Suite: The Skills Gap Dianna Booher, Author, Speak with Confidence!: Powerful Presentations That Inform, Inspire, and Persuade Are your high potentials ready for the executive suite? Do they quickly establish credibility when they brief your executives on their goals, budget, or strategic plans? How about you? How do you react when your executive changes the course of your presentation and budget discussion in midstream? How well do you “state your case” to the line manager or staff when your proposed change will mean extra work and shorter deadlines? Learn to: ❙ Apply a four-part model to think on your feet and build credibility during meetings, formal presentations, and classroom sessions. ❙ Respond to six difficult questions types with answers that build credibility, increase retention, and improve learning. ❙ Analyze gestures and movement to identify how these physical elements convey executive presence. 407 Create Professional Videos in Three Simple Steps Pooja Jaisingh, Product Evangelist; Shameer Ayyapan, Sr. Product Manager; Adobe Systems Creating professional videos is a time-consuming and elaborate procedure. Training professionals seldom have the time and funds to create and use such videos. Learn how to create professional looking videos right at your desktop without specialized equipment or training. You will see a live demonstration of recording, editing, and publishing a video using an extremely quick and easy workflow. 408 21 Questions to Ask Before Designing Any Training Program 409 11 Ways to Create a Motivational Learning Environment for Every Learner Bob Pike, CEO, The Bob Pike Group There’s a missing link in instructional design— how people learn best! You assess everything but how future participants best receive information. In this fast-paced session, you’ll experience three powerful learning preferences that will enable you to design and deliver your training more effectively. You’ll self assess the type of structure you prefer, how much of the content should be practical versus informative, and another preference that will only be revealed to attendees. In addition, you’ll learn five ways to kill the motivation of any adult, as well as 11 ways to ensure that you create maximum motivation in your learning environment. 410 Free Stuff: Legally Find Free Media and Graphics for Your Training Michelle Lentz, Learning Advisor, Clarity Consultants Training departments are continually stressed for resources. Budget cuts have led to the need to find free images, media, and software that is high quality, easy to use, and relatable but that also do not violate copyright or other licenses. Using fun, hands-on exercises, you will learn how to discover free and legal media and how to interpret the various licenses. You will gain a whole host of resources for creative-commons and open source media and software for use in your education and training contexts. You will be able to search out and legally use images, video, music, and software and will return to your job able to immediately apply the learning. 411 Let’s Talk About Diversity Issues William Shackelford, President, IEC Enterprises, Inc. Nanette Miner, President, The Training Doctor, LLC Needs analysis is often an arduous and lengthy process—but it is absolutely necessary if you are to have a successful training outcome. This session will focus on 21 crucial questions to ask of your internal or external clients to ensure that you are creating a training program that is truly necessary and one that will return significant business results. You can confidently begin a training design (or stop a fruitless effort!) in one hour, by asking these key questions. Upgrade Your Conference Registration with a Pre-Conference Certificate Program (details on pages 6-9) With the nation so divided ideologically, there is a pressing need for open, honest, and candid dialogue about differences and how best to address tough diversity issues in training. This presentation fills that void. During this session, we’ll conduct live audience polls, field questions submitted anonymously, and track the entire exchange in a private chat room. Learn: ❙ About best practices employed by other organizations. ❙ New and innovative ways to host diversity discussions in your organization. You don’t want to miss this event. This will be one of the most unique and insightful presentations on diversity ever. 23 412 Using Hard-Lessons Learning to Support Performance Improvement Joseph Fournier, Director, Instructional Design & Technology, Amerigroup “No Pain: No Gain” resonates with athletes, and it applies equally well to learning. Sure, there are times when exposure to concepts and terminology is “good enough” but when the learning is really important, you need strategies to drive learning deep. You’ll discuss how to make learning stick by making learners work. You’ll look at some proven approaches, and explore when these are most appropriate. Using group activities, participants will engage in hardlessons learning and explore the essential questions in determining the appropriate level of difficulty for various learning goals. You’ll walk away with a “top ten” list of hard-lessons learning rules, as well as design and assessment strategies. 413 What Is Your LMS’ Status? Nyla Reed, Founding Partner, The Educe Group You have an LMS. You invested time, money, and effort implementing this system; moreover, you have maintained the LMS through multiple integrations, customizations and maybe even a costly upgrade or two. Now you must determine the best way to deal with the onslaught of collaborative technologies. It seems the LMS has begun to take a back seat to social learning technologies. Is the LMS going the way of the compact disc, or is there room for it in the new world? This session will explore the future of your LMS and review how to keep it LinkedIn to your long-term learning strategy ensuring countless hours and dollars won’t be wasted in the wave of new technology. 414 A Mobile Learning Crash Course Scott McCormick, Partner, Float Mobile Learning There are a host of options and strategies that companies need to consider when they embark on a mobile learning launch. From strategy to concept to development to delivery, countless decisions need to be made to increase the probabilities of a successful deployment. The mobile learning platform is a tempest of devices, design standards, learning strategies, instructional design requirements, and contextual considerations. Attend this session and leave with more confidence. You’ll discuss: ❙ How to form a team and build a process. ❙ How to evangelize mLearning and get stakeholder “buy-in.” ❙ Instructional and interactive design challenges. ❙ Understanding testing, analytics, and security. Bookmark TrainingMag.com for FREE Whitepapers, E-Newsletters and more. Log on to TrainingConference.com to register today! 24 Breakout Sessions 415 Performance Improvement by the Numbers Mark Snow, VP, Performance Technology, Human Resource Development Press You’ll dissect the differences between being a reactive training department and proactive performance improvement agent, as well as the costs and benefits associated with both approaches. You will leave this session with a vastly improved understanding of training’s role in the problem solving process, and how to earn the trust of those who seek training’s help. Learn how to: ❙ Quickly and accurately identify root causes. ❙ Determine if the issue is a “knowledge” or “behavior” problem. ❙ Position the training department as a valuable partner. ❙ Say “No” to a training request. ❙ Brag about your successes without bragging. 416 Planning Game-Based Learning Chanin Ballance, CEO; Nate Jolly, Senior Instructional Designer/Strategist, VIA Learning Games have become a mainstream tool for learning, but even more global businesses are seriously considering the option now. This is due to the increase in the ability to provide cost-effective complexity and visual appeal within games. Additionally, research has shown that gaming, in the right context, can be just as, if not more, effective than traditional eLearning. Learn how games can improve problem-solving, creativity, risk assessment, and risk taking. You’ll look at why games train, when to use game-based learning and when to not, how to best design your game-based program and analyze recent programs that have been very successful. 417 Win Friends and Influence People with Live, Online Global Solutions Kassy LaBorie, Product Manager, Live Online, Dale Carnegie Training Global organizations are looking for new methods and technologies to engage employees and help managers motivate and influence people across hierarchies, cultures, and geographies. Learn why Live Online Training can be your most valuable tool for engaging and motivating a global workforce. You’ll: ❙ Identify strategies for choosing a live online platform and for building the skill set necessary for a live online trainer. ❙ Create a plan to implement the role of a ‘Producer’ to ensure online delivery success. ❙ Apply leading practice strategies for training content translation. ❙ Receive a complimentary, on-demand access key to a collection of animated video tips “Carnegie Tales: Secrets of Success in the Digital Age.” Training 2013 Conference & Expo TUESDAY, FEBRUARY 19 10:45 – 11:45 AM 501 Measuring the ROI of Leadership Development Coaching Programs Lisa Ann Edwards, Partner, Bloom Coaching Institute Recent research shows that being able to demonstrate the benefits and ROI of coaching are the two greatest opportunities facing the coaching profession (2012 Global Coaching Study, International Coach Federation). Edwards will address the main challenges in ensuring effectiveness and measuring ROI in leadership development coaching: alignment; the complexity of measurement posed by individual objectives; and the challenge of identifying credible business impact data. Using a case study, she’ll illustrate these three tough challenges, examine options, and simplify the process. You’ll: ❙ Identify the three most important steps in creating alignment. ❙ Describe at least two ways to capture individual objectives. ❙ Identify five ways to convert data to money. 502 Scene-Driven Simulations: The Next Generation of Live Simulations Tammy Berman, SVP, Design; Holly Christensen, SVP, Development; Lisa Christensen, SVP, Implementation Socratic Arts You’ll explore Scene-Driven Simulations, live simulations in which a rule-based web application drives the consequences of participants’ actions. See how participants maneuver through a series of scenes related to a coherent storyline. And how, after the initial challenging scene, subsequent scenes introduce new issues related to prior decisions, core storyline, and status of the participants with regard to key performance metrics. Learn how participants experience the consequences of their choices and actions over a series of events, while practicing the rich, live communications necessary to develop soft skills. Discover: ❙ What Scene-Driven Simulations are and the basics of how they’re constructed (including a demo). ❙ The benefits of Scene-Driven Simulations over live-only and computer-only simulations. 503 Retaining and Reclaiming Disengaged Employees Stacy Nelson, Senior Consultant, VitalSmarts The research is startling: Disengaged employees cost our economy up to $350 billion a year in lost productivity (Gallup); more than two-thirds have more discretionary contribution to offer than they currently give (Daniel Yankelovich and John Immerwahr); only 17 percent is highly engaged and 70 percent plan to leave their current job once the economy picks up (VitalSmarts). So, when faced with overworked and apathetic employees, what’s a leader to do? Nelson will introduce the Influencer Model—a change strategy for motivating and enabling employees to change their behavior and increase engagement—also named the Change Management Approach of the Year by MIT Sloan Management Review. Learn about: ❙ Connecting to values. ❙ Teaching skills. ❙ Enlisting the support of managers and peers. ❙ Using rewards sparingly. ❙ Changing the environment. 504 Getting More Done with Less: 4 Steps to Leadership Agility Ann Herrmann-Nehdi, CEO, Herrmann International Learn how to build the thinking agility to meet today’s mental demands while maintaining a more strategic mindset. This session will reveal how to apply what we know about thinking and the brain to better “see around corners” and harness the full brainpower available—your own as well as others’—to manage complex operational issues while keeping a visionary eye toward the future. You’ll explore thinking styles and their impact on communication, innovation and decision making, and discover how to identify and minimize mental “blind spots” that may be hampering your results. The highly actionable framework and techniques demonstrated in this session are based on 30 years of brain research. You’ll learn to broaden your brain bandwidth, build your credibility, and get better results—both today and tomorrow. 505 Interactive Video: Creating the Best of All Training Worlds Ty Marbut, VP, Training, Dark Blue Morning Marbut will describe seven techniques you can use to convert your standard training video into an immersive, integrative learning experience. These techniques include virtual audiences, immersive interactions, embedded LearningLinks, subject-sensitive branching, and community integration. See how these techniques work together to create a powerful learning experience that can sustain audience interest and increase the chance that your employees will learn and transfer that learning into their daily tasks. Marbut will also share data showing how interactive video provides greater retention and transfer than either text or standard video technologies. Breakout Sessions 506 You Want Fries with That? Stop Taking Orders: Start Cooking! Lenn Millbower, The Learnertainment Trainer, Offbeat Training LLC Speed to the window. Shout an order. Snatch the food. Speed off. Is it a customer at McDonald’s or a leader interacting with training? It’s our fault. Instead of looking at our menu of options, leaders stuck in survival mode order fast, comfort food solutions devoid of nutritional value. We need to demonstrate how well wecan cook so we can get them out of the kitchen. This session offers a road-tested recipe for building credibility. It features 25 respect-establishing competencies organized in five categories that combine into the acronym CLOUT. When leaders know who we are, what we know, why we matter, where we fit, and how innovative we can be, we can serve up healthy solutions. Join us in the kitchen. We’ll cook up some growth. 507 12 Fatal Mistakes All Learning Developers Make Lou Russell, Author, Project Management for Trainers ❙ Re-introduce instructional design as the valid way of creating training programs. 512 Building High-Impact Continuous, Blended Learning 509 Memory and Learning: The Seven Ways We Remember Anything! Martyn Lewis, Principal, 3GS; Kelly DeTommaso, Global Customer Engagement & Selling Skills Curriculum; Elissa Sternbergh Hoehn, Global Skill Enhancement & Development, Merck Bob Pike, CEO, The Bob Pike Group Have you ever said, “I have a poor memory” or “I can’t remember people’s names?” Pike’s belief is that in training our purpose is learning for living rather than learning to pass. We can’t use what we can’t remember. Could any of us pass a test on what we learned in college or high school—or even fifth grade?! Probably not! Why? Because for most of us, our focus was on passing the test, not applying the content. Learn the seven ways to remember anything and experience just how good your memory is. You’ll be amazed at yourself—and you’ll get a chance to apply what you learn to your own content! Training has moved beyond the walls of the physical classroom and we must rethink the fundamentals of how we design training programs. Learn to: ❙ Architect learning experiences that are free from the constraints of time and place. ❙ Extend the formal learning experience into a virtual community. ❙ Gain learner engagement through relevance and collaboration. ❙ Integrate learning with the application of new knowledge, coaching, reinforcement, and support. 510 Mobile Design for Instructional Designers A case study will illustrate how a blend of live virtual, asynchronous, and coaching led to significant results that far exceeded what could have been possible in just the physical classroom. Michelle Lentz, Learning Advisor, Clarity Consultants; Brandon Carson, Director of Training, Bill.com By combining ADDIE with the DARE project management model, you will learn how to avoid 12 fatal mistakes that most people don’t even see. Learn to: ❙ Avoid mistakes made during requirements and the creation of the Project Charter. ❙ Create a flexible schedule without creating an impossibly complex document. ❙ Avoid technology mistakes, including working with technical staff. ❙ Avoid setting up vendors to fail. ❙ Avoid mismanaging the expectations of your business sponsors and customers. ❙ Be aware of the impact sign-offs and controls have on your development. ❙ Figure out what Agile, Lean, and SAM have to do with all this, and how most people do them completely wrong. Too many times, instructional design gets lost in favor of technology as we talk about mobile. You’ll focus on the new requirement of designing for multiple devices and formats. Through statistics, examples, and discussion of the current and emerging state of the mobile ecosystem, you will learn the key areas of focus for those who need to design and develop content across multiple devices. You will learn how to design for learners who want to start their training on one device and easily traverse to another. Additionally, you will see how to build mobile content that complements eLearning. Learn: ❙ What to consider and pitfalls when designing a cross-platform strategy. ❙ The differences between Web, hybrid, and native apps. 508 Flip the Virtual Classroom and Put Bloom’s Taxonomy to Work Mark Steiner, President, mark steiner, inc. David Smith, EU Managing Director, InSync Training, LLC Trending in the virtual classroom design space are two concepts: how to ‘flip the classroom’ to maximize valuable collaboration time, and how to apply Bloom’s Taxonomy to determine how best to deliver content in this new environment. This session will examine both of these concepts and their relationship to the virtual classroom. The application of these concepts will help make your sessions as impactful as possible, while taking advantage of your technology investments. Learn to: ❙ Create virtual sessions that are more about learning than listening. ❙ Change the learning culture so that virtual learning is accepted as real learning. 25 511 The Great Debate: ISD vs. Rapid Prototyping Does a traditional ISD model work well on eLearning projects? What is Rapid Prototyping? Which method is better for designing and developing eLearning, ISD or Rapid Prototyping? Explore some of the basic tenets of Instructional Design and Rapid Prototyping, as they relate to eLearning. Learn: ❙ Why a strong ID methodology/process needs to be married with a strong software development process to build the most effective eLearning applications. ❙ The ADDIE (analysis, design, development, implementation, evaluation) methodology. ❙ Basics of Rapid Prototyping. ❙ How to implement the best of both of the ISD and Rapid Prototyping worlds. 513 Never Give a Boring Technical Presentation Again! Rob Cheyne, CEO, Safelight Have you ever attended a boring technical training or presentation? Have you ever given one? If your participants are bored, they are not learning, and you have failed as an instructor. Cheyne will use real-world examples and techniques from a computer security class that he has successfully taught to tens of thousands of students to demonstrate how you can apply adult learning best practices to your own training. Learn: ❙ How to apply modern accelerated learning techniques to any technical content. ❙ How to ensure that students retain the information from your session. ❙ Simple techniques that keep your audience engaged and attentive. Keep Up-to-Date with FREE E-Newsletters from Training magazine. • Inside Training e-newsletter • Training Top 125 e-newsletter • Training Tech Talk e-newsletter Learn more and subscribe at www.TrainingMag.com Log on to TrainingConference.com to register today! 26 Breakout Sessions 514 Applying Adult Learning Principles to Eliminate the Terrible TOOs 516 A Small, but Mighty, Team of One: Building a High-Impact, Strategic Program Dan Cooper, Partner, Performance Improvement Results Tami King, Training Manager, Novation, LLC There is a GIANT disconnect between how organizations provide training and the realities of adult learning. Over the past 70 years, academic researchers have studied nearly every imaginable factor in adult education for both classroom and eLearning. Yet most workplace training violates these principles. As a result, typical training suffers from the “Terrible TOOs”. Training is too much, too long, too disconnected, too early, too infrequent, too boring, too inconsistent, too inconvenient, too expensive, and too dysfunctional. We’ll highlight established research on effective learning, and show how you can eliminate the Terrible TOOs in your training. Learn how to truly generate performance improvements with your training. 515 Migrating Your LMS: A Best Practices Panel Stacey Harris, VP, Research, Brandon Hall Group Your LMS contract is up for renewal and you’re not completely satisfied with your provider. Perhaps they were acquired and you’re not getting the same kind of personalized support, while costs go up. Meanwhile, employees are clamoring for learning on their mobile devices and tablets. But your budget is tight, and employee learning needs are urgent. Changing platforms can be difficult and risky. If you’re in the market for an LMS, you might be surprised at your options. Veteran industry analyst Harris will moderate a discussion with customers of three very different solution providers: an established talent management systems leader, a web-based LMS upstart, and a provider of a free, open source platform. Learn why now is actually a good time to be migrating to a new LMS, as providers old and new battle for market share, driving innovation. Harris will ask users about everything from integration and reporting capabilities to service, support, and pricing. Bring your questions too! Many training departments consist of one lone star. But even as a team of one, you can keep up with the big guys. Come to this valuable PLAY-shop to learn to: ❙ Team up with Leadership: Success is dependent upon your ability to listen, question, report, and communicate with senior leaders. ❙ Select a Stellar Starting Lineup: Handpick courses that will get you the best bang for your buck. ❙ Consult Your Playback Monitor: Use data and discipline to document your work and ease your learners’ experiences. ❙ Create your Signs and Signals: Communicate benefits. Market your programs and yourself. ❙ Play Moneyball: Go beyond a Level 1 “smiley sheet” and put meaningful, quantifiable metrics in place tomorrow. ❙ Walk the Balance Beam of Life: Learn from a recovering perfectionist how to navigate the delicate balance between work and your real life. 517 Why and How to Design Micro Learning Chanin Ballance, CEO; Nate Jolly, Senior Instructional Designer/Strategist, VIA Learning Harvard psychologist George Miller formulated the chunk concept in 1956, but he never would have predicted the relevance of his findings in the 2.0 learning world. Today we must design learning strategy and content to take advantage of evolving learning behavior. Learning should get to the heart of things quickly and be easily accessible. If a learner’s working memory is full, the excess information will disappear. If the content isn’t available on demand, the learner will postpone. In this session, you’ll discuss how much information learners can digest and process with their working memory, and why some learning can end up as unproductive, negative and even antagonistic. You’ll see how to design effective learning with chunks to help facilitate the brain’s ability to absorb information more efficiently, thus improving the learning process. Published six times a year, Training magazine is the #1 source of information for professional development for corporate training, learning, and performance professionals. Apply for a free subscription at: www.TrainingMag.com/subscribe Training 2013 Conference & Expo WEDNESDAY, FEBRUARY 20 8:30 – 9:30 AM 601 Creating the Need to Know: Using Technology to Drive Learner Responsibility Jason Bickle, Director, Community & Events, Rapid Intake What if we had no graphics? What if there was no audio or video? Would our online learners learn? As technology is changing, the way we think about teaching and learning online is evolving. Come discover how to improve cognitive engagement, create the need to know, and motivate learners to take responsibility for the learning process. You will accomplish this through discussion of learner challenges, mysteries, and games to ignite the need to know. Learners will be driven to find the information at their fingertips, and as a result increase retention. 602 The Bottomline on ROI Patti Phillips, Author, The Bottomline on ROI and 10 Steps to Successful Business Alignment This session is for those who haven’t taken the ROI journey yet but want to know how it works. The fundamental concepts of measuring the return on investment in learning and development are explored. Exercises, examples, and tools in this interactive session are used to teach the very fundamental aspects of ROI. Learn to: ❙ Identify the five levels of evaluation. ❙ Identify the ten steps on the ROI Methodology. ❙ Determine where and when to use ROI. 603 10 Communication Strategies Every Leader Needs to Know Dianna Booher, Author, Communicate with Confidence This session will provide ten guidelines for measuring your communication across functional lines and up and down the chain of command. The principles provide strategies for anyone who wants to communicate clear messages, increase credibility, and build stronger relationships. You will walk away with guidelines for deciding what to communicate,…when to communicate,…and how to communicate both routine and highly sensitive messages. Learn to: ❙ Structure clear, concise messages—whether responses to questions in the classroom, hallway interactions with a peer or boss, or extemporaneous presentations. ❙ Develop an information-sharing strategy to ensure departmental communication that is credible, complete, reliable, and timely. ❙ Assess your personal communication style to determine clarity and influence. Breakout Sessions 604 Gaming 101: Creating Meaningful Learning Experiences 607 Why Coaching Works: 12 Stories That Teach and Inspire 610 How to Get Employees Up-to-Speed in Record Time Brenda Enders, President/Chief Learning Strategist, Enders Consulting Tim Hagen, President, Training Reinforcement Partners (Sales Progress) Serious games and gamification, when done properly and applied within a long-term learning strategy, can increase employee engagement, reduce time to proficiency and ultimately improve performance. Get the foundation knowledge and experience to begin integrating gaming concepts within your learning solutions. You will: ❙ Experience how organizations are using games to increase performance and address learning needs through examples. ❙ Explore core game design elements; understand why they motivate behavior. ❙ Discuss the impact and potential modifications needed to your development process and team. Coaching is an extremely powerful tool in developing high-performing workforces. Formalized coaching programs build greater employee engagement, performance improvement, and decrease costs associated with traditional training. It is a misconception that coaching is managing. It is not. A true coach drives performance for individual employees as well as employee teams, while a manager is often content with sustaining the status quo. Learn what research tells us about coaching and how it affects the bottom line of organizations. Hagen will share 12 true stories on how coaching has changed lives in the workplace and home life. Steve Rosenbaum, President, Learning Paths International; Jim Williams, Learning Leader North America, Elsevier; Edward Robbins, President, Robbins & Associates 605 8 Strategies to Successfully Involve SMEs in Training Kendra Lee, President, KLA Group 608 Let’s Get Real About Rapid Development Costs! Becky Lucas, Owner, Training Partners Plus, Inc. Effectively engaging Subject Matter Experts (SMEs) in development and delivery speeds development time, ensures the content hits the mark, and elevates the adoption rate. But often the SMEs are elusive and difficult to engage. Break past the roadblocks of involving SMEs with 8 proven strategies for engaging your top experts in development, delivery and reinforcement. Discover: ❙ How to get SMEs to want to participate. ❙ Tips to choose the best SMEs to engage based on your program objectives. ❙ Which SMEs you should involve to get the highest return on the overall program. ❙ Indicators of potential pitfalls once SMEs are engaged. Content scope, amount and level of interaction, and the glam factor—you’ll explore the factors and variables impacting cost of eLearning. You’ll be introduced to a cost calculator that calculates seat time and costs specifically associated with using rapid development methodologies and Articulate and Captivate software. After participating in a cost assessment activity, volunteers will plug their data inputs into the calculator to see various ‘what if’ scenarios that impact cost estimates. You’ll: ❙ Identify the design elements impacting cost estimates and seat time. ❙ Identify the impact client/vendor relationships and shared work effort has on cost estimates. ❙ Practice assessing the inputs needed to calculate eLearning costs. 606 The Value of Training with Tablets in the Classroom 609 Hottest New Tools for CuttingEdge Virtual Training David Haroldsen, Training Manager; Cindy Stutz, Associate Director, Training; Kenya Adams, Training Manager, Verizon Wireless Sheri Jeavons, President, Power Presentations, Inc.; Bob Lee, Senior Product Marketing Manager, GoToTraining Explore the value and return on investment of using tablets in the classroom. This session will focus on the value of tablets from a trainer, participant and going green perspective. You’ll have hands-on practice with tablets during the session (bring your own or try out one that will be provided!), allowing you to experience the benefits that tablets bring to the training environment as a trainer and a participant. Topics will include: Training Preparation, Facilitation, Use of Media, Classroom Interaction, Games, Apps, Accessories, Note Taking, Online Participant Guides, and Practice. This session explores the latest virtual platform training tools including video, testing, reporting, evaluations and breakout rooms and how to avoid common pitfalls to best coordinate with your IT department when selecting a virtual platform. Learn how to incorporate these new tools into your online training to deliver innovative and engaging events; and examine how to balance ever-changing technology with practical delivery techniques. No matter what virtual training platform you use, you will leave this session with ideas to create your own cuttingedge online training. Stop by the Training 2013 book store in the Expo Hall for book signings and the latest training resources. 27 Every minute that employees are less than fully proficient has a direct and measureable financial impact on the organization. Through applying the best of quality improvement, accelerated learning and change management in a rigorous and disciplined manner it’s possible to quickly reduce time to proficiency by 30 to 50%. You’ll see case studies and examples of how this method has been applied in sales, manufacturing and customer service. You’ll also discuss an easy but sophisticated way to measure training as well as: ❙ Building a proficiency definition. ❙ Mapping the current learning process. ❙ Finding ways to drive out time, waste and variability. ❙ Implementing and measuring results. 611 Blending Instructor-Led and Online Learning to Save Lives Leanne Batchelder, VP, Bottom-Line Performance Instructional designers and developers know that a blended learning approach is ideal, but where to begin? Learn about the design and development of a patient training curriculum that saves lives by building skill and confidence in a complicated medical therapy--through the use of online simulations, eLearning, videos, quick reference guides, and a variety of nurse tools. Batchelder will share: ❙ An analysis approach and tools for identifying learner needs, their learning preferences, and technical competence. ❙ A method for mapping training topics to learning objectives to delivery methods, and how to design a blended approach to meet overall project goals. ❙ Samples of the simulations, videos, eLearning courses, and print materials that convey the consistent theme and use of visuals/content throughout. 612 Designing Talent Management Training Simulations for Managers Robert Bell, Senior Instructional Designer, Enspire Learning; Randy Esterling, Director, Enterprise Learning; Jennie Reid, Manager, Learning Solutions, ConAgra Foods Simulations and games hold enormous promise, moving training beyond basic content into a deeper exploration of dynamic talent management activities. In this best practice session, you’ll explore the design and development of one such simulation—ConAgra Foods’ “Managing Talent for Results,” which models the everyday challenges managers face in implementing a talent management strategy. Learn how the Log on to TrainingConference.com to register today! 28 Breakout Sessions simulation blends analog and digital features for the sake of efficiency and overall product efficacy; and the ways they evaluated the success of this experience to ensure that it effectively addressed key human resources training challenges. 613 Changing the Way NASA Safety Learns While Delivering a Positive ROI WEDNESDAY, FEBRUARY 20 11:00 AM – 12:00 PM 701 BYOD! Tips for Effective Mobile Assessments Jeff Place, Assessment Evangelist, Questionmark Corporation As a result of the findings of the Space Shuttle Columbia Accident Investigation Board, the NASA Safety Center (NSC) was established. Hear how NSC’s Technical Excellence Office, charged with increasing the overall competency and credibility of NASA’s safety community, developed a corporate university and STEP, their comprehensive, career-oriented, professional development program that covers six engineering safety disciplines. Learn how STEP was taken from conception to reality, from curriculum design and eLearning production to launch and implementation—and how it has demonstrated outstanding metrics and a 400% ROI. Bring-Your-Own-Device (BYOD) has gone mainstream. Smart phones and tablets offer a valuable opportunity for administering mobile assessments. You can now deliver a single survey, quiz or test to different platforms and then process the results centrally. Learners can access mobile assessments via email links, QR codes or mobile applications. Learn: ❙ How mobile delivery can be used on its own or as part of a blended delivery strategy. ❙ About the use of mobile assessments for surveys, data gathering, quick quizzes, mobile testing “centers” and observational assessments. ❙ About best practices for creating surveys and quizzes suitable for mobile delivery, taking into account limitations on screen size, typing capabilities, and bandwidth. 614 Avoiding Program Derailment: Five Habits of Effective Design NOTE: BYOD and you’ll take some mobile assessments yourselves to see how this can work for your organization. John Marinaro, Director, Technical Excellence; James May, Program Manager, NASA Safety Center Jen Cason, Associate Director, Training & Documentation, TSYS The success of a training design project doesn’t rest solely in adult learning or technical development expertise. If you’ve ever had a project derailed in testing by a sponsor, stakeholder, SME or facilitator who insisted that it be “fixed,” you know this pain. Without their approval, the solution can’t be released. Cason will identify five habits culled from real-world examples that will help you prevent or resolve issues that lead to derailment. Learn: ❙ How operating “outside the box” can get you into trouble. ❙ One thing most designers hate to admit, but really need to advocate. ❙ Three ways you can critic-proof your project team. ❙ Why pictures really are worth a thousand words in training design. ❙ The investment that pays the greatest dividends, regardless of project. Is your training organization one of the best in the world? Stop by the Training magazine booth to learn more about Training’s Top 125 awards Training 2013 Conference & Expo 702 Training in China: Opportunities, Challenges, and Trends Jeff Chai, VP; Raymond Zhu, President, Learning Paths China; Steve Rosenbaum, President, Learning Paths International Training is becoming a very valuable commodity in China. They place a high value on U.S. best practices and key thought leaders. However, navigating this new world is not easy. Get real life examples of what it takes to be successful. Learn about: ❙ Trends in training in China. ❙ Common myths about doing business and training in China. ❙ Challenges in transferring training and best practices. ❙ How to find partners in China to overcome barriers. ❙ Differences in training a Chinese audience. 703 Frontline Leader Development: A Case Study in When Necessity Breeds Ingenuity Kathy Grinsteiner, Training and Quality Manager; Brenda Selle, Customer Experience Manager; Kasey Hyrkas-Emery, Senior Analyst; Blue Cross Blue Shield of Michigan Frontline leaders are frequently promoted from within, with little or no direct leadership experience. Blue Cross Blue Shield of Michigan recognized that a significant need existed to develop operational frontline leaders to meet the challenges facing our organization and industry as a whole. You’ll hear about their LeadingBlueOps, an in-house program with coaching as its core component, which takes frontline leaders through an experience that is structured, yet personalized and flexible. Learn: ❙ About the analysis, design, and implementation of LeadingBlueOps. ❙ How to incorporate leadership competencies and a professional 360 assessment into a coaching program. ❙ About the continuous feedback and measurement processes that have been successfully implemented. 704 The Bite-Size Revolution in Learning: Achieving More with Less Sebastian Bailey, President, The Mind Gym Inc. L&D needs to be about value not cost; outcomes not activity; proven contribution to the business not audience delight. Traditional development solutions are either bespoke or off-the-shelf—the first is slow to create, expensive and lacks responsiveness; the latter tends not to be fit for purpose, a one-size approach that fits no-one. There is another way. The bite-size learning revolution is changing everything and together we’ll explore the science and results behind it. Learn how a modular, distributed learning approach can offer solutions that allow for mass customization which can be delivered quickly, cheaply and at scale. Learn: ❙ To achieve in 90 minutes what normally takes a day. ❙ About the science of short-form training. ❙ To achieve 17% greater learning transfer. 705 mLearning to Support Sales Mobility at AutoTrader.com Cory Colton, Sr. Manager, Learning Technologies; Steven Poyner, eLearning Specialist; Heather Markle , Associate Manager Learning Technologies; AutoTrader.com Explore how AutoTrader.com was able to deploy its “My Learning” mobile learning solution to meet business needs across its core business and acquisition sales force. The “My Learning” platform currently supports 1,000+ sales colleagues and includes the deployment of gamification, user-generated content to promote best-practices, audio/video podcast and push notifications and SMS texting for department communications. You’ll learn: ❙ About AutoTrader.com’s strategy and challenges. ❙ How to design an intuitive and flexible user interface to make learning easy to find and enjoyable. ❙ How to embed mobile learning into key learning initiatives to encompass formal, informal, and social learning. Breakout Sessions 706 AIT Training Specialist Program: The Performance Enhancement Answer Kathy Lee, Training Manager, AIT Laboratories The AIT Training Specialist Program transformed a group of diverse, departmental subject matter experts (SMEs) into a training powerhouse. The technical skills and leadership abilities of the participants mixed with the Training Specialist Program resulted in marked performance improvement for the employees, the departments and the corporation. The Training Specialist Program maximizes the “AIT Way”—teamwork, collaboration, communication and continuous improvement of people and processes. Lee will share why AIT’s founder and chair refers to the training specialists as “our team of experts” and how to develop this structure for use in your company. Learn to: ❙ Discuss the application of the decentralized training model. ❙ Prepare your own “metrics for success” to sell to upper management. 707 Nancy Drew as Internal Consultant: Solving Corporate Mysteries Kim Barnes, CEO, Barnes & Conti Associates, Inc.; Tracy Gohari, Director, T&D, Woodward; Terri Dorsey, Director, OD, Boys & Girls Clubs of America Internal consultants play many roles; change catalyst, trusted advisor, performance consultant, organizational listening post, among others. This session explores another role: organizational detective. Internal consultants often have information that nobody else is privy to—they know, in a sense, where “the bodies are buried.” Because of their professional commitment to confidentiality, they often have to work alone, like the classic detective heroes and heroines we read about—and sometimes identify with. Come prepared to tell and listen to stories (names changed to protect the guilty, of course) and explore the thrills and chills of solving organizational mysteries! The session will be interesting and fun—you’ll come away with some new ideas for your practice and an enlarged sense of the possibilities of your role. 708 The Secret to Gathering Training Requirements Kendra Lee, President, KLA Group In just minutes, executive sponsors expect you to secure all the information you need to design, develop, and deliver training that will solve their organization’s business issue. You need a requirements-gathering approach that will enable you to uncover crucial information. You’ll: ❙ Identify the critical information you must secure from executives. ❙ Craft a matrix of questions you can ask by priority, for 10-, 20-, and 40-minute meetings. ❙ Learn six questions that quickly uncover crucial requirements. ❙ Determine what to do when the executive cuts the meeting short. ❙ Brainstorm strategies around executive roadblocks to sharing their time and information. 709 Intelligent Learning Design: Redefining Blended Learning Sarah Thompson Senior Learning Consultant; Jason DeLeon, VP; Intrepid Learning How do we integrate the promise of technologies such as collaboration tools, social networks, cloud computing, and more into effective learning solutions that achieve tangible results? Learn: ❙ About research, examples, and trends of critical new technologies and their applications for learning. ❙ About a framework that expands the common vision of learning beyond traditional categories to include new models of informal and social learning, and examples in practice. ❙ How to blend formal, informal, and social learning into effective solutions. ❙ About a modality assessment tool set and apply it to a case study. ❙ How to determine when and how to use different modalities and methods. 710 Implementing Social Collaborative Technologies: A Guiding Framework Madhuri Kumar, Global Lead, Training Design & Development, GE Oil & Gas Social collaborative technologies create fundamental shifts when embedded into business workflows, increasing movements of knowledge facilitated by the socially fluid environment. Existing silos break, resulting in greater productivity, transparency, and connectivity. For performance technologists, while these shifts afford new avenues of creating value, empirical evidence shows resistance to change, disconnects with accepted business workflows, incompatibility across multiple business functions, and failed project management. Learn about the journey of one global corporation’s implementation of a social collaborative platform. You’ll explore a framework that highlights the management of critical business factors in this successful implementation and adoption. 29 711 Tackling the Challenges of Measuring ROI Jack Phillips, Author, The Value of Learning Learn how some of the most admired organizations in the world are tackling the three major challenges for conducting ROI studies. The first challenge is collecting post-program data on a follow-up basis. This session will show how a variety of techniques are being used to capture data in a credible, reliable way. The second challenge is to separate the influence of learning from other factors. This session will show how these organizations are isolating the effects of the programs on the business impact data. The third challenge is to convert data to money. Using examples of all types of organizations, including from the public sector, the session will show how data are being converted to monetary benefits. 712 Creative? Who Me? Lisa Stortz, Strategic Relationship Manager, Allen Interactions Yes, you can be creative and this session will show you how! Whether you’re looking to: ❙ Take a creative new approach to your learning strategy. ❙ Add creative elements to your learning solutions. ❙ Engage others in the creative process, or just want to come and have fun. This session is for you. You’ll leave with some time tested tools to spark creativity and we may just co-create some new ones as well. Creative? Yes You! 713 Tips and Tricks for Multi-Cultural Online Training Linda Uli, Training Manager, Cisco A one-size-fits-all online training strategy is no longer optimal in reaching today’s diverse audiences. The virtual classroom makes it possible to deliver training to learners from all over the world. Get techniques and methods to more effectively teach participants based on their culture, customs, and beliefs. Learn how to: ❙ How to use The Lewis Model—a tool that defines and simplifies the blueprint for cultural analysis. ❙ Apply the learning styles of linear-active, multi-active, and reactive cultures in the online classroom. ❙ Match common traits with relevant online strategies. Busy schedule? Learn online! Bookmark TrainingLiveandOnline.com for a calendar of upcoming Certificate programs. Log on to TrainingConference.com to register today! 30 Optional Tours Extend your conference experience with a Thursday tour and get some truly magical training tips from Disney or explore the world’s leading Emerging Technology Lab. T01 Business Behind The Magic: A Disney Institute Tour T02 University of Central Florida’s Mixed Emerging Technology Integration Lab Tour Thursday, February 21 » 9:00 am – 12:00 pm In addition to creating magical experiences for Guests, Walt and Roy Disney mastered the art of business. They determined that leadership excellence, selection, training & engagement, quality service, brand loyalty and creativity & innovation were the five key principles that would forge an invaluable formula for success; and ultimately establish Disney as one of the world’s leading brands. Now, Disney Institute invites you behind-the-scenes to discover how these Disney business insights can be adapted and implemented within your own organization. In this unique, 3-hour experience you will explore these principles by visiting: Textile Services (a state-of-the-art laundry facility); Epcot Cast Services (the “Backstage” area for Cast Members); Main Street, U.S.A.; and the “Utilidor” System (a peek beneath the Magic Kingdom). Fee: $200 Thursday, February 21 » 9:00 am – 2:00 pm The Institute for Simulation and Training (IST) is a research unit of the University of Central Florida, the second largest university in the U.S. IST provides a wide range of research and information services for the modeling, simulation, and training community. This site tour will focus on human-centric simulation and blended learning research and development initiatives. Explore: • Simulation of work practices in high stress environments. • Multimodal, narrative-based leadership and business simulations. • Enabling and enhancing knowledge, performance, and well-being through technologies such as Mobile, Games and Simulations, Virtual Worlds, and collaborative tools. • State-of-the-art simulators in healthcare, transportation, business/leadership, military, and education. Fee: $75. Includes lunch. Includes round trip transportation from Disney's Coronado Springs Resort. Space is limited. Pre-registration is recommended. Attendee Registration Information: Register Online: Visit www.TrainingConference.com and click on “Register Now.” Payment is accepted by credit card (Amex, Discover, MasterCard or Visa). If you are paying by check or wire transfer, select Balance Due for your method of payment and an invoice will be generated by e-mail. Contact customer service for wire transfers. Register by Fax: Complete the registration form on page 32 and fax it to: 847.277.7414. Register by Mail: Mail a completed registration form with your payment by check or credit card to: Training Conferences c/o Netronix Corp. eShow 5 Executive Court, Suite 2 South Barrington, IL 60010 Training 2013 Conference & Expo Payment: Attendee Customer Service: We accept payment by check or money order payable to Training Conferences (U.S. funds and a U.S. bank), wire transfer and the following credit cards: American Express, Discover, MasterCard and Visa, For purchase orders, please fax it with your registration form to: 847.277.7414 and an invoice will be sent to you. Full payment is required prior to the start of Training 2013. Badges will not be issued without full payment. A W-9 is available online in Registration Fees and FAQs. Phone: 847.620.4483 ext. 1 Monday-Friday 9 am – 6 pm Eastern Fax: 847.277.7414 Email: [email protected] (with “Training 2013” in the subject line) Organizational Discounts: Discounts are available for: Government/Military; Academic Institutions; Charitable Non-Proﬁts; and Groups of 3 or more. One discount per attendee; discount oﬀers may not be combined. Discount codes must be entered prior to payment. Contact Staﬀ@TrainingMagEvents.com for more information and please specify Training 2013. Special Services/Assistance: If you require special services or assistance at Training 2013, please check the box on the registration form or contact [email protected] in advance of arriving at the Conference. General Questions? Visit www.TrainingConference.com for the most up-to-date information and schedules. Cancellation Policy: Should you need to cancel your Training 2013 Conference or registration, you must do so in writing to Customer Service—either by e-mail or by fax—by February 4, 2013. Cancellations received by February 4, 2013 are subject to a $100 processing fee. After February 4, 2013, we are happy to accept substitutions or issue a letter of credit, but no refunds will be issued. Expo-only fees are non-refundable. For exhibit/sponsor opportunities, contact [email protected] Venue & Hotel Training 2013 Conference & Expo will take place at: 31 Hotel Reservations Reserve your room at Disney’s Coronado Springs Resort® through Connections Housing using one of the following methods in order to receive our special Training 2013 Conference rate of $169 single or double. Connections is the oﬃcial hotel agency for your Training 2013 needs—the only guaranteed method of hotel reservation by the Training 2013 show management. Book your room(s) through them today to receive our special reduced rates. Disney® Online: Book online by visiting www.TrainingConference.com and clicking on the ‘Venue and Hotel’ tab Phone: Toll-free 800.262.9974 or International 404.842.0000 Fax: 678.623.8887 Government Rate Per Diem rooms are available on a limited ﬁrst-come, ﬁrst-served basis through Connections Housing. In order to be eligible for this rate you must have valid government identiﬁcation presentable at check-in. Reservations are accepted on a ﬁrst-come, ﬁrst-served basis, and discounted rooms are only available while blocks last, so be sure to reserve your room today! Any reservation booked outside of Connections is not endorsed by Training 2013 show management. 1000 West Buena Vista Drive • Lake Buena Vista, Florida 32830 Disney’s Magical Express Service VALUABLE BONUSES for 3-Day Conference* Attendees! One meal voucher and theme park ticket per sleeping room. Theme park tickets expire 12/31/2013; are good for use after 4:00 pm and may be used for one of the following theme parks: Epcot®, Magic Kingdom® Park, Disney’s Hollywood Studios® or Disney’s Animal Kingdom® Theme Park (subject to applicable park policies and procedures). Some activities/events may be separately priced. For park hours visit: http://disneyworld.disney.go.com/calendars/. *Attendees with a complimentary 3-Day Conference registration are not eligible for these bonuses. A variety of tickets are available for purchase through Disney. Details below. Let Us Take You Where You Want To Go Enjoy the convenience of Disney transportation throughout the Walt Disney World® Resort. Just steps from your door, boats and motor coaches are waiting to take you to and from the Theme Parks, Water Parks, the Downtown Disney® area, and more. may be redeemed for the purchase of food and beverage items at participating restaurants and other participating food and beverage locations within the Walt Disney World® Resort. Need extra Theme Park tickets? Disney has special rates for attendees. Visit http://www.mydisneymeetings.com/lmgtraining2013 Take advantage of the latest innovation in Disney’s legendary commitment to service and convenience. This complimentary shuttle and luggage service takes you from the Orlando International Airport directly to the Coronado and back again. To qualify, please book your room through Connections Housing by January 22. Starting January 29, you may call 407.827.6777 or visit http://www.mydisneymeetings.com/ lmgtraining2013 to book your complimentary Magical Express shuttle and luggage service. Discounted Theme Park Tickets for Attendees are also available. Disney Dining Card (value of $25) Conference attendees who qualify will pick up their bonuses at the Training 2013 registration desk. Disney® To qualify, simply reserve your hotel room at Disney’s Coronado Springs Resort® through Connections Housing. Your stay must include the nights of Sunday, February 17 and Monday, February 18, 2013. Oﬀer is only valid with a 3-Day Conference paid registration and is subject to room availability. Disney® Disney® Receive a FREE Disney Theme Park Ticket and a $25 Disney Dining Card Parking Disney’s Coronado Springs Resort® provides free parking for registered guests and/or for Training 2013 attendees. Log on to TrainingConference.com to register today! Training Conferences Lakewood Media Group PO Box 247 Excelsior, MN 55331 Conference: February 18 – 20 Expo: February 18 – 19 Certificates: February 15 – 17 Disney’s Coronado Springs Resort, Florida EARLY BIRD — SAVE $200 On the 3-Day Conference & Expo 3 WAYS TO REGISTER! 1. Online: 2. Fax: 3. Mail: when you register with Discount Code: CWEB2 Offer expires: December 31, 2012 www.TrainingConference.com 847.277.7414 Training Conferences c/o Netronix Corp. eShow 5 Executive Court, Suite 2 South Barrington, IL 60010 This discount code may not be combined with any other discount code/offer. One discount per attendee. Discount codes must be entered prior to payment. IMPORTANT: Please read the registration instructions on page 30 before completing this form. □ Check here 1. Registrant Information. if you require special services. Phone (required) Please fill out the following ONLY if you have corrections to your mailing address shown above. Name Title Organization/Company E-mail (required) Address 2. Registration Fees. □ 3-Day Conference & Expo (Mon – Wed)....................................................................$1,395 Optional Pre-Conference Certificate Programs and Training Directors’ Forum:* City/State/Province ZIP/Postal Code By providing your information on this form, you explicity consent to receive communications from Lakewood Media Group, Training Magazine, and its partners under 47 U.S.C. 227. Country □ P01 Designing and Delivering Instructor-Led Training (Fri – Sun) .............................$995 □ P02 Building Learning with Adobe Captivate 6 (Fri – Sun) ........................................$895 4. Please answer the following. SELECT ONE answer per question. □ P03 Instructional Design Fundamentals (Fri – Sun) ...................................................$895 My job title is: My department: □ □ □ □ □ □ □ 1 General/Corporate/ Administrative Management □ 2 Training/ Development □ 3 HR/Personnel □ 4 Finance/ Operations/DP □ 5 Sales/Marketing/ Product Development □ 7 Customer Service □ 8 Education □ 9 MIS/Systems Management/Technical □ 10 Instructional Designer/ Developer □ 11 Other (please specify) _____________________ □ P04 Managing the Training Function (Fri – Sun) ........................................................$895 □ P05 Assessing and Evaluating Training (Sat – Sun) ..................................................$695 □ P06 Advanced Instructional Design (Sat – Sun) .........................................................$695 □ P07 Developing eLearning Stories and Scenarios Using Storyline (Sat – Sun) ...........$695 □ P08 Using Games, Simulations and Mobile for Learning (Sat – Sun) ........................$695 □ P09 Creating Leadership Development Programs (Sat – Sun) ...................................$695 □ P10 Designing, Facilitating, and Managing Live eLearning (Sat – Sun) ....................$695 □ TDF Training Directors’ Forum (Sun) ..........................................................................$395 *3-Day Conference registration is required for this fee. Certificate Only and Training Directors' Forum Only pricing is available. Call 847.620.4483 Ext. 1. Optional Post-Conference Tours: Thursday, February 21 (Space is lmited.) □ Business Behind The Magic: A Disney Institute Tour (Thurs, 9 am – 12 pm) ...............$200 □ University of Central Florida’s Mixed Emerging Technology Integration Lab Tour (Thurs, 9 am – 2 pm) ......................................................................................................$75 □ Expo Only Registration (Mon – Tues) ......................................................................................$25 DISCOUNT CODE: ____________ ($ TOTAL AMOUNT DUE (in U.S. Dollars) $ _________) ________ 3. Clinics are FREE to Conference attendees. (See pages 12-13.) Select One: □ C01 Using Social Media for Learning □ C02 Using and Designing Digital Team Building Games □ C03 PowerPoint as a Graphics Editor: Simplified Visual Design for eLearning □ C04 Performance Partnering: Proactive and Reactive Performance Consulting □ C05 A Jolts Jam: Activities to Wake Up and Engage Your Participants □ C06 Making the Business Case: Forecasting 1 2 3 4 5 6 President or Above Vice President Director Manager Trainer Supervisor/Coordinator/ Assistant/Specialist □ 7 Other (please specify) _____________________ My organization’s primary business activity: □ □ □ □ □ □ □ □ □ □ □ 1 2 3 4 5 6 7 8 9 10 11 Manufacturing Hospitality (food, lodging) Retail Wholesale/Distribution Finance/Banking Real Estate/Insurance Business Services Communications Transportation/Utilities Health/Medical Services Educational Services/ Academic Institution □ 12 Government and Military □ 13 Consulting □ 14 Public Administration □ 15 Other (please specify) _____________________ Total # of employees in all locations: □ □ □ □ □ □ □ □ □ 1 2 3 4 5 6 7 8 9 Size of annual training/ learning budget (excluding salaries): □ □ □ □ □ □ □ □ □ □ 1 2 3 4 5 6 7 8 9 10 $10,000,000 + $5,000,001 - $10,000,000 $2,000,001 - $5,000,000 $1,000,001 - $2,000,000 $500,001 - $1,000,000 $250,001 - $500,000 $150,001 - $250,000 $100,001 - $150,000 $50,000 - $100,000 Less than $50,000 Register online at www.TrainingConference.com 50,000+ 25,000-49,999 10,000-24,999 5,000-9,999 1,000-4,999 500-999 250-499 100-249 Less than 100 5. Method of Payment/Credit Card Authorization. Required for processing □ Visa □ MasterCard □ AmEx □ Discover □ Check # ____________ Payable to Training Conferences Please mail check and registration form together. the Impact and ROI of Projects □ C07 Serious Play Methods □ C08 Speak Like a Mouse: Eight Strategies That Pixie-dust Your Presentations □ C09 Creating Outstanding eLearning Videos □ C10 A Hand Full of Knowledge — Creating Mobile Learning Assets and Courses Space is limited. Pre-registration is recommended. Card Number Print Cardholder’s Name Exp. Date Cardholder’s Signature Date By signing this form, you agree to have your credit card charged and to the cancellation policy on page 30.
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