HOW TO SURVIVE THE WIRELESS MARKET OVERVIEW:

HOW TO
SURVIVE THE
WIRELESS MARKET
OVERVIEW:
Top 5 Qualities of a Successful Wireless Service Provider
Choosing the right BSS/OSS
Functions and features of H2O, a next-gen billing
& back-office solution
www.overgroup.com
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HOW TO SURVIVE THE WIRELESS MARKET
TOP 5 QUALITIES
OF A SUCCESSFUL WIRELESS SERVICE PROVIDER
The Ability to Differentiate
Do I offer unique packages or service bundles?
Companies need to have the freedom to change on the fly and
explore new markets.
A Quick Go-To-Market
Can I move fast enough keep up with industry trends and consumer needs?
Companies cannot be restrained by technical limitations.
Complex Product and Fulfillment
Management
How easily can I manage in a centralized location and create
custom packages and offerings on the fly?
Companies should have the ability to introduce or update products
without the fear of long develop times or multiple system-updates.
Real-Time Usage Billing and Rating
Do I effectively track and manage customer usage to maximize
revenue?
Companies can’t afford uncontrolled leakage and overages.
An In-depth View into Data
Am I getting all of the value out of my data?
Companies with real-time data and reporting tools maximize revenue and retention by leveraging analytics to navigate current and
future trends in their space.
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HOW TO SURVIVE THE WIRELESS MARKET
CHOOSING THE RIGHT BSS/OSS
Having a billing partner gives companies the time and focus to
grow their business. What should I be looking for?
Often companies only focus on one specific portion of the customer
life cycle. H2O, however, offers an end-to-end solution, which
includes billing, CRM, agent portals, customer self-care portal,
ticketing, order/provisioning and reporting.
Below are list of initial questions to help you find the right solution
Does the BSS / OSS have a hosted solution and if so, how long has it been?
H2O: 100% Hosted for over 11 years: Since it’s founding in 2002, H2O has been 100%
in the cloud., meaning no hardware and no software to download.
Where can information be accessed? When is it updated? How secure is it?
H2O: One Centralized Secure Environment: H2O allows your team to work in-sync, in
real-time. Companies can choose where the system can be accessed and data is
monitored 24/7.
Which part of the customer life cycle does the solution manage?
H2O: End-to-end billing and CRM: H2O allows companies to track and manage
customers’ entire life cycle.
Can daily operations be automated?
H2O: Automated Processes: Things like billing and collections can happen
automatically and allow your team to focus on other less tedious tasks.
How often are new features released and what types?
H2O: Continuous Innovation: Monthly software updates with no hassle. A majority of
the updates (60%) are customer-driven requests.
How can a company view data that matters?
H2O: Extremely Powerful Reporting: Track high level KPIs like ARPU, Churn and
Conversion. Also create custom reports on the fly and share with your team.
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HOW TO SURVIVE THE WIRELESS MARKET
chose H2O because of their
“ We
capability to handle the migration
of our existing base and also their
flexibility to grow with our new
business ventures.
Dana Pinter Karasek
VP of Administration, Ready Wireless
“
FUNCTIONS & FEATURES:
Agent Management
Invoicing
API
Lifeline Management
Billing Flexibility
Overage Management
BYOD
Payment Processing
Carrier Connectivity
Pre and Post Paid Account Management
Carrier Integration
Product Catalog
CDR
Rating
CRM
Reporting
Custom Reporting
Secure login, Multi-login
Customer Self-Care
Taxation
Dedicated Customer Support
Ticket and Tasks
Discounts
Top-Ups
Executive Dashboard User and system audit logs
Fulfillment
User Permission Controls
In-depth Customer Visibility
Voice, SMS and Data Services Support
Inventory
Wholesale
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HOW TO SURVIVE THE WIRELESS MARKET
TAKE A LOOK INSIDE
See for yourself what the software can do.
From there you can make an assessment if
H2O can help your business.
CONTACT
For more information or request a demo at:
www.overgroup.com
[email protected]
866-470-5502
About H2O - Overgroup
Since its founding in 2002, Overgroup has grown to be the go-to solution for telecom and
cloud companies. Overgroup currently services over 50 different telecommunications, wireless and cloud service providers across the United States.
Overgroup’s, innovative platform, H2O, makes it possible for companies from pre-revenue
startups to the large enterprises to grow and succeed.
H2O is a SaaS based subscription billing and back-office CRM. This enables companies to
innovate and reduce time to market on new offerings without the operational constraints
associated with the traditional billing platforms.
Additionally, we offer a number of features designed to arm clients with customer and agent
facing tools that help them beat competition. Our customers also realize savings by automating traditionally manual processes and reducing the number of systems needed to support
their end users.
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